Public Storage Self-Storage Units at 385 Gerard Ave, Bronx, NY

Very good customer service by Carolin, always with an smile and efficient.

Exelente servicio recibi de Alma

Doug was great

Excellent customer service by Carolin

This is my first Google review and it’s 5 stars as Troy at Public Storage went out of his way to make sure I was able to access my new unit today (as my online reservation said next week). Troy was thoughtful, patient and easy to work with. ⭐️⭐️⭐️⭐️⭐️

Doug was great!!

Very nice and friendly and kind ..:: Crystal is the best

Doug was gréât

Doug was great

Doug was great!!

Troy from the Public Storage on Gerard Ave changed how I feel about storage places. In the last 12yrs I tried 2 other places and the experience with the staff was nothing like today's experience. I am very happy to be a Public Storage customer! Please hire more please like Troy!

Very nice staff…

Excellent service by Carolin

Excelente propiedad muy limpia. Servicio brindado por Alma fue excelente

Excelente servicio brindado por Alma

Great service from Alma and Crystal. Was greeted with smiles and am extremely satisfied with my visit

Great service provided from Crystal she is amazing highly recommend the location

Thank you for the amazing recommendation on my unit size to Alma. Great service and friendly

I CAME IN TODAY NEEDING HELP WITH A STORAGE UNIT ALMA HELPED ME OUT SHES WAS VERY KIND AND UNDERSTANDING SHE SHOWED ME WHERE MY STORAGE UNIT WAS NEW I WAS ON A BUDGET HELPED ME FIND A FORDABLE STORAGE UNIT I RECOMMEND ANYONE WHO COMES IN TO PUBLIC STORAGE UNIT SPEAK TO ALMA SHES GONNA HELP QUICK AND FAST ..!

Great place

The staff is very amazing. They stay open late for us yesterday. I wanted to say thank you for that.

How do you charge your your customers $10 for them paying a bill with customer service? I don't know is that not their job?? So basically the customer is punished for not paying their bill through their website which always has a technical issue with payments. This company is MONEY HUNGRY AND LAZY find another storage company to rent with.

Excelente servicio. Excelente edificio.

Doug was great!!

The rep Alma did such a great job making sure I was signed up and have access. Prices are great, and the facility is clean. Everyone is so nice here!

Jose is Amazing! He really knows his job and has great customer service! Came in for pricing info and he helped me alot

Troy did a great job setting everything up for me.

Excelente servicio de Carolin, muy buenas atenciones.

Doug is the best

Troy was Amazing. He walked me through the process which was fast and easy. Thank you for your assistance

Crazy

Tony did an amazing job helping me find the perfect storage unit. It was quick and straight to the point which is what I needed.

The storage place was good and the pricing was also good I had all my things taken in and they were safe without anybody interfering and trying to disturb me I was very relaxed in this

We had a fantastic experience opening up our account at this location. We first met Jose who explained everything to us and escorted us to view a couple of units. He was informative and friendly. Then when we were ready to open our account, we worked with Crystal who was just as wonderful. She was patient, courteous and outgoing. Together, they made this process very easy!

Crystal fue muy increíble y buen servicio

Muy buen servicio de parte de Crystal y Alma

They are great at Gerard Ave, Carolin, Crystal, Alma and George they were all great to me, location is nice, clean, and very secure.

Several items were recently stolen from my storage unit at Public Storage on 385 Gerard Ave. Unfortunately, filing a police report has been a slow process due to long wait times. This has caused significant stress and inconvenience, especially since another renter faced a similar situation while I was there. Adding to my concerns, I recently learned that there are no security cameras on the individual storage unit floors. This lack of security measures makes it difficult to rule out an inside job. I'm sharing this to warn others about the recent break-ins at this location and the potential security risks.

Doug was very knowledgeable and professional with his job. He explained and showed me everything I needed to know about the storage and app. Good job, Doug, 10 star rating

Doug was great! He helped me so much during this time. He was such a good help.

May 23rd, 2024, all of my belongings in a @publicstorage unit in the Bronx were auctioned off online by storage treasure. This has caused significant hardship, especially as I'm currently battling cancer. On that Sat May 25th, I was rushed to the emergency room for stress (17 hours of Regurgitating bile). I have been on my own since I was 16 years old. I don’t have family assisting me. I grew up in foster care. I'm the 1st generation to get past high school. I suffer from psychosomatic nerve pain, PTSD, anxiety & depression from childhood trauma & my son’s death. Everything I owned was in that storage unit. For context, I've been a Public Storage customer since 10/2022. Unfortunately, due to my health struggles, I temporarily fell behind on a recent payment. I was unaware that the unit contents would be auctioned so quickly, especially without any attempt to contact me beforehand to discuss potential solutions. This incident has resulted in the loss of irreplaceable sentimental items, including photos, diplomas, identification & even my son's ashes. While I understand the need for businesses to enforce payment policies, in this instance, a more humane approach could have prevented significant emotional distress.

Doug was great!!

Doug was great!!

I was in a rough patch today running late for work and Troy has saved my day. I appreciate these guys soo much. 100 stars if I could

An incredible place, good service, especially Troy from the rental office, I recommend it

Troy was amazing. Thanks for helping me find a unit

Doug was very helpful. Got me thru the signing up process pretty quickly

Doug was WONDERFUL and Helpful!!!!