Public Storage Self-Storage Units at 385 Gerard Ave, Bronx, NY

Siempre que vengo aquí, me siento tranquila por que mis cosas están en un lugar limpio y tranquilo. Carolin siempre tiene una sonrisa y es muy amable con todos sus clientes, me incluyo a mi misma.

Troy was the best help ! Definitely recommend!

Great service 🐕‍🦺

Amazing service from Crystal T, always!

I had the pleasure of having Doug help me with my storage the day of move in. He was super helpful & patient & every time I go in he’s always available to help or answer any questions I have. Amazing customer service Doug!

Doug was exceptionally helpful even at the eleventh hour with a lot of foot traffic at the storage. I appreciate his patience and kindness.

Thanks Doug for helping me setup the app

Alma me brindo excelente servicio

Amazing service from Crystal T. Always so helpful and kind

Thank you Doug for helping me with the app

Doug is great!

Service was amazing and Alma was very professional!

Doug was great! Thank you for everything.

Doug and Carolin were exceptionally helpful!

Doug, was Amazing and exceptional. The level of customer service was top notch. He was able to answer every question and was able to get me the storage unit that I wanted.

Alma was very helpful in helping us find the right storage unit for us! She took us on a tour to see the different sizes and gave us a lot of information on what renting would be like. She walked us through the entire process. Very lovely customer service.

Troy has provided me with excellent customer service on my first rental. I would highly recommend him

Doug was extremely Helpful getting me set up for my storage unit and answering all my questions

Crystal was amazing. Very helpful and outstanding customer service.

Crystal was great! Very helpful at explaining everything. Best customer service I've received in a long time.

Miguel was great a setting me up with my new storage unit he was fast and efficient thank you great customer service

Crystal was excellent. She helped me through the process of renting a space and was willing to go above and beyond to show me several units to find the one that met my needs best. Thank you, Crystal, for the friendly customer service!

Crystal at Public Storage is the go-to person here at this location. She was very professional, helpful, knowledgeable & most importantly, a pleasure to work with! Thanks for your help Crystal you were awesome!!!

Troy was spectacular and extremely thorough with assisting me in adjusting and securing my rental unit. 5 stars!!

Great and pleasant customer service by Doug

Great customer service by Doug. Excellent 😀

Troy was so helpful, over and beyond to get me set up. He was so pleasant and patient. I recommend him any time. Thank you Troy

Thank you Doug for helping me set up my reservation!!

Muy buena atencion departe de la senorita Alma

This places its really nice and clean MY GUY Doug HELP me a lot with getting a storage place it was my first time doing it so he walk me through the steps to rent my storage I highly recommend this places for anyone ⭐️⭐️⭐️⭐️⭐️

Doug is great!!! Helped me soo much!!

Doug was great and helped with the price!!

Troy was very helpful during my rental process. I would recommend you go to him for assistance

First time coming here. Thanks to troy for the great service!!

Troy was excellent. The process was easy and he was very informative

Doug gave me great customer service and was very attentive

Amazing service and customer service from Miguel as always. Friendly and efficient

Amazing service from Crystal here at this location. She is always so welcoming and friendly. Keep it up!

Went this morning to make a payment Carolin the manager always has a smile, took care of my payment, helped me to reset my password for the app. It's nice to start the day with a great customer service like hers.

Troy gave me great customer service

Excellent customer service by Carolin she was very attentive and friendly, most importantly took her time to pay attention to all my storage needs. This location has great access, is very clean, I definitely recommend it.

Doug was very helpful and I appreciate so much for his knowledge. And shout-out to Miguel for assisting me with the reservation.

I rented here in the past, entire time its been a great experience, and seeing manager Carolin there year after year is very pleasant. She is very knowledgeable and patient. Recommend it.

Doug gave me a great experience, easy and fast

Great service provided by Alma

Excelente servicio por Carolin, me gusto mucho el edificio, esta muy limpio, y me aclararon todas mis dudas.

David did an excellent job helping me with my problems online and also helping me with processing payment. He is awesome!!!

Doug was great and very patient with us

Thalia was very helpful showing & explaining everything

Doug was amazing helping with everything I highly recommended it

Josh gave us excellent customer service, was very patient and was a pleasure being service by him.

Doug saved us time and was very helpful

Miguel was very warm and personable. He was informative and very clear and open with policies. He knew his job and was successful in verbalizing very point . So again thank you Miguel, For your help today . Bronx location on Gerrard Ave 10451

Alma was very kind and informative. Helped me with all my questions and everything I needed for my storage needs

Josh was excellent. Honestly exemplifies customer service and embodies what someone who actually enjoys there job is suppose to look like. Helped me throughout the entire process and was a pleasure to be helped by! Awesome job man!

David is awesome need more employees like him.

Josh gave me excellent customer service, explained the full rental process, property features, and monthly payment process. Thank you, it's appreciated.

David was amazing! Very clear and detailed and assisted me with my first storage location. I felt comfortable renting and storing!

Doug was fantastic!!

Doug was great!

Troy is always amazing he always helps me on my rentals. He is truly my angel. I appreciate everything that he does for me. Thank you kindly my angel

Miguel was very helpful in showing us the facility and was very knowledgeable when it comes to the process of renting a unit. He also took an extra effort to make sure we get the best deal when it comes to the rent. I highly recommend this facility which is very clean and highly organized and is staffed by the most respectful and accommodating personnel.

I was happy about Doug’s and Troys services he was patient and explain all the details

Man I haven’t had such great kindness and superb customer service in a while , as I work in customer service and understand the importance of a review you always complain when it’s bad but not enough praise when it’s wonderful so ; David and josh at this location were awesome. they closed my sale helped with doors and stayed late so I could unload my car as doors were not accessible with code at 6pm. It was great with out them staying longer for me it would been another trip and another van fee I’m so grateful for them and I hope they read this Thank you so much

Josh great customer service. Appreciated

Josh was an amazing help 5+

Josh, Miguel, Troy, and Crystal are awesome! Customer service was on point. They answered all my questions with a smile. Amazing team work! I will definitely recommend to my friends and family!😊

Alma and migual were helpful

Josh gave me excellent Customer Service, I rented online and when I came to property the next day, he walked me through the property features and storage management.

Crystal T. Was amazing!!! Great cutomer service from beginning to end of the process. Crystal T. answered all of our questions and went the extra mile to help us find the best unit!! I would give her 6 stars if I could!!!!

Alma and Josh was very good in there customer service

I always have some kind of issue trying to get into my unit... smh

Josh gave me excellent service

I found Ms. Ashley to be very professional, effecient, kind and courteous. I highly recommend her to take care of any and all clients who come to your place of business. She is an asset that should be valued.

Troy provided me with excellent service. I highly recommend.

Great customer care Doug!

Troy was the perfect professional, look forward to working with him again!

One of the best places for your belongings. Service is great when you move in and prices are competitive. Thank you, keep it up!

Doug is amazing!!

Thank you Josh for making my rental process easy! He showed me a sample unit and I made my choice! thank you again!!

Crystal T did an amazing job great customer service The rates are reasonable and I would highly recommend public storage

Very nice, respectful and quick service.

I went to this place about 2 weeks ago and was helped by Doug, he has great people skills and customer service. Thank you!

It's clean, nice, the staff is friendly. If you gotta use the bathroom, you must be there 30mins b4 closing. Other than that, it's great.

Crystal and Troy awesome customer service they desire a raise

David was very helpful. He made renting a unit seem like a breeze. He explained everything thoroughly and answered all my questions. I really appreciate his attentiveness and patience. Thank you David for all your help.

David was such a big help, very respectful, and the process went very quick and smoothly !

Alma helped me out with my new rental unit .. it was an amazing experience loved the way she explained how everything will be taken care of as well as giving detail for my rental unit definitely recommended you to stop by and enjoy your rental space Thank You Alma!!

David at the location of 385 Gerard Avenue, Bronx, NY was an absolute gem. He made my transition to downgrade a storage unit much less chaotic than it would have been without his help. Public Storage you have a winner on your team with David. Carolin was also very helpful during this process. I’m grateful they were on duty the day I came in. Thanks guys, job well done! 👍🏽

Doug is great!! Edit 06/04/2023 11:29 a.m. This happens when Doug take your phone to set the Public Store app and reviews that he is great. Damn Doug! You are a dog!

Quick application process. Only Con: bathrooms are always closed.

It was my first-time experience with Public Storage and all I can say is I recommend them to everyone! It started with a phone call from Josh, the manager of the Public Storage I made a reservation with. He welcomed me for joining up and kindly explained the entire process. When I arrived I worked with Doug, another manager. He was excellent too! He showed me to several units snd helped me narrow it down to one that fit my needs. Thanks team, I’m glad I signed up at this Public Storage!

I went this morning for a rental, and the customer service by Carolin was excellent, storage is very clean. And Alfonso was very friendly too.

Thank you Doug for going beyond to help me in this difficult time

Josh was a beautiful person he show me what was available.

Carolin was great, building was very clean, 4 elevatorsand 2 big loading docks. I can't ask for more, Carolin was very pleasant to talk to, totally recommend it.

El servicio brindado por Alma fue excelente

Very friendly and helpful staff. Highly recommend this site. Safe and secure facility

Seamless and hassle free service, Troy was also incredible and very friendly. 10/10

Troy has provided me with excellent customer service. I would recommend him to friends and family. He deserves a raise

Wow! Typically a corporate office deals with their customers with empathy, and understanding. Unfortunately, this is not the case with Public Storage. Their saving grace are their employees. In specific, Carolin, Crystal and Douglas. They are all amazing and work impeccably as a team. When I ran into a problem with my reservation, They all took the time to hear my needs, emphasize with my situation, and make sure that I received the best unit to fill my needs. They all joined in together in resolving problems in making the reservation process less troublesome. They are true professionals and Public Storage is lucky to have them represent the company. If it weren't for them, I would have taken my business elsewhere. If you are going to rent from the Gerard Ave location, make sure to ask for them for your assistance.

Doug and Carolin are great!!!

Carolin's customer service was amazing, I had a great experience, building is in really good shape totally recommended it.

Crystal T . Has been an amazing friend throughout this process both in November of 2020 and now May 2023.. very helpful super friendly & really took her time to help me out both times .. How lucky am I .. hope to see her grow in this company .. thank you so much love ..

Josh helped me & provided great customer service. Ran me down everything I needed to know about the company & storage unit. Five star male who is very friendly as well

Doug was Very helpful and nice

Doug was an excellent host. Very informative as well as polite.

Alma provided me with an amazing service. Highly recommend this place

Doug was fantastic!!

Troy was amazing. He is very knowledgable and I would recommend him to anyone

Alma is an excellent employee. She took her time with me & made sure everything was correct. She has superb customer service skills

Despite the numerous phone calls, I experienced the staff members Doug and Alma from Gerard Ave be patient, understanding and my time was treated with grace

Troy and Crystal T were very professional and helpful throughout the new rental process. They even helped transfer my old account on the PS App. Thank you again, I appreciate the help!

Doug and Miguel are the best people to go to! They have helped me so much thru out my time at pubic storage

Alma is a terrific induvidual with great customer service

David had 10/10 service was super helpful and kind. We wanted to move to a bigger storage unit and we was able to do it with no problem.Will recommend coming here.

Doug gave great service!!!!

Josh was excellent. Two thumbs up.

Josh was very helpful and answered all of my questions with grace and professionalism. I highly recommend the location.

Josh gave me excellent customer service and made the rental process smooth and easy.

Alma, was a wonderful hostess, very helpful and knowledgeable she was clear and knows her process, I really enjoyed my signup experience

I appreciate David for helping me get my unit. Very informative and helpful

Crystal T was amazing. I had a space here before but this was the best service I've ever received here. Got me a great space and the facility is so nice and clean

Troy has helped me rent two units today. his customer service skills are above and beyond. He was very informative. I would recommend him to anyone

Doug was great!!

Doug was great!!!! He helped so much!!!

Josh...I'm happy with the service and everything he gave me. Excellent job

Josh. He gave me the best deal and honest offer to a new client. Great Service

Doug was fantastic!!

Doug was great and he gave fast service!!!!

Troy gave my husband great customer service

Troy gave us great service. He made everything quick and easy to understand. Thanks alot!

Great customer service skills. Josh & Janeen where both very helpful.

Ashly was extremely helpful from start to finish. She took her time and explained everything to me. She even helped me to find the perfect size unit for my need. I will definitely recommend her.

Doug was fantastic!!!

Doug is amazing!!!!

Muy buen servicio de Crystal. Buen precios y muy limpio!

Doug was awesome! We were able to get a great unit at a great price within 15 minutes. Highly recommend!

Crystal is superb! Thanks very much made my life so easy customer service was just superb!

Troy has provided excellent customer service. I would recommend him

Ashly thank you for the storage you have given us.This was very good you were good.I loved the promo codes.

I keep having billing issues with this location and each time I call, there’s a runaround as to why it’s happening. On top of that, they decided to increase the cost out of nowhere. Don’t fall for their “special deals.” Original review was 5 stars: Josh was really helpful and knowledgeable - stellar customer service.

Crystal T was our rep she was extremely professional and helpful. She made the rental process easy to understand as a first-time renter. i really appreciate the help and thoroughness of how she explained everything. The storage building its self looked well maintained and clean. I definitely recommend this place to anyone looking to store anything.

THANK You Crystal T for all you wonderful help.. 💛

Doug was great

Alma provided me with excellent service

Worst customer service experience I’ve ever had with a storage Company. They keep raising the unit price by 55% in like one year and when you call to complain they harass you and say “well, if you don’t pay we’ll not allow you access to your unit.” They automatically label you a delinquent when you’re just calling to inquire about the price increase. I’ll never deal with them. Ever!

My wife and I have rented a unit at This location for like 2/3 years and we have to leave because they keep raising the price way high every year. When you call to ask for a price adjustment they automatically assume that you don’t want to pay and they tell you “if you don’t pay the increase we will not give you access to the unit” This company raises their prices too fast and too much. Worst experience. My wife and I will Best use them again. Manhattan mini storage is way better. We had a unit with them for about 10 years and they will always treat you with respect.

Doug,Carolin and Troy save me big time!!! Thank you so much

Troy give good service 👏

Doug and Troy were great!!!!!!

Excellent customer service by Carolin the best of the best. Clean storage, nice music I the background, very pleasant experience

Troy, Doug, Carolin and Crystal all amazing, great customer service.

Carolin es excelente. Soy cliente fijo aquí. Excelente servicio. Edificio súper limpio.

Carolin is always nice, very knowledgeable I’ve been coming here for a while, building is well led, bathrooms are always clean, staff is friendly and prices are very competitive.

Doug was amazing. He made the process do easy!!

Update as 13 months into storing with Public Storage at this location -- from the first month of "normal fees" (i.e., not the "free month and discounted first month rates, but normal listed rates) to 13 months later, they have increased the monthly rate by 80%. Consider yourself warned. Avoid if you’re looking for long-term storage, as there’s a bait and switch with pricing. You move in, and four months later they increase your rate by 35% (or more). The representatives at the actual location can assist with delaying it by 3 months, but then the increase is applied again 3 months later. Efforts to email “wecare@publicstorage” are fruitless and ignored entirely. Contracts are month-to-month which is normal, but price increases within the first six months is absurd. There’s no incentive to stay long-term, just use them as a stopgap / short-term solution. On the upside, the staff is nice and the units and space are clean. They also have an app, which is helpful most of the time, but it’s buggy. Location services don’t always work to unlock the doors, and when trying to update a payment, I got errors, which then resulted in a late fee. After opening a ticket requesting a one-time courtesy refund of the late fee, it was denied by the “wecare” team. There’s definitely better storage solutions out there that will value customers long-term.

Douglas was excellent … took care of my needs and was very understanding and knowledgeable.

AMAZING CUSTOMER SERVICE from Josh and David. They made the process clear and easy. FULLY SATISFIED!!!

Went in just to compare prices and it was a no brained to stay. Troy was excellent. He was patient at showing us storage units until we found the right one. He was very clear and detailed with the rules and instructions for the facility, and he was the ultimate reason we ended up picking this storage facility. Great guy!

Doug did an amazing job

Josh was outstanding with setting up our storage space. He was extremely professional, polite and very detailed! He is an asset to your business!

MI OPINIÓN PERSONAL, Es que Este Storege o Es el Mejor o Estan en Los Mejores, Tiene los mejores Empleados, Karolin y las Muchachas Son Amorosas y muy profecionales, Yo llevo Años Con Ellos, y CRÉEME LES INVITO A QUE SI NO TIENEN ESPACIO EN SUS APARTAMENTOS ALQUIELEN EN ESTE STOREGE DEL 380 de GERALD AVE EN EL BRONX! 🤞🏻🤝👍 LOS MEJORES!

How I appreciate the staff here! From Miguel who started me on my way a few years ago to Crystal T. and Troy making my transfer process seamless today. I can truly say I experience customer service that is rare these days. Keep up the good work guys!

Miguel was wonderful!!!!

Troys customer service was great . Explained everything very well.

Troy is the best! Very helpful, highly recommend

Josh gave me excellent customer service! I appreciate his professionalism.

Excellent service from Crystal T. Facility is very clean and well lit. All staff was extremely nice and friendly!!

Troy was exceptional and an expert in showing details and giving information,clean and excellent customer service...

The storage building is very nice and tech savvy. It's very simple to understand once understood and the units are very well maintained compared to most storage buildings I've been. The customer service that assisted me Troy was exceptional and explained in a very detailed manner that I cannot explain how appreciative I am to be able to receive the assistance he provided. Thank you Troy!

Alma was very helpful. She helped me setup the app for easier access and to manage my account..

Great service provided by Alma.Facility is very clean

Josh very pleasant and professional thanks for your help

Josh It's my pleasure to speak highly of your helpful professional performance! You saw a Senior struggling in need of assistance; paying someone else's storage for 2 going on 3 years this 2023. I know this struggling man came out of a 10x10 space and I couldn't see high losing the rest of his personal property. I'm using my rent money to help him until we can get it moved into the building he resides in. I am paying out for 3 different storage spaces. You decided to go above and beyond from your heart. II want Public Storage to know how much of an Asset you are to their business. I appreciate your help and the staff that saw fit to help me with this matter! Still looking for assistance to recoup what I have put out. Thanking you all in advance!💖

Public storage is a great place to store your things. The security is good and the staff is friendly. Troy was helpful in helping me with the rental process.

Alma was so nice and warm Thank you

Doug was fantastic!!

First time renting a storage and Troy guided us through the process step by step. Troy was very helpful and answer all questions his customer service skills go above and beyond.

Troy went above and beyond customer service. He was very patient and imformat. Thank you so for your awesome service.

Doug is amazing!!

Yes I'm very happy with the service that I receive from Ms Alma very Profesional and very polite

Ms Alma has been a very Profesional customer service im very happy with the service that she provide I than her

Public storage on Gerard ave has had great service. A guy by the name of Troy helped me and was able to speed up the process to open a unit. Very accurate with detail and also helpful. Thank you for supporting me with opening a unit. Shoutout to the staff there. Keep up the great work!

Troy helped me find a suitable unit after searching all day, he was patient with me and I appreciate it very much.

Troy! Was such an amazing help today and was so easy to communicate with and very fast paper work I can say by far a dope experience and great help , went too 4 other places prior wish this was 1st choice . Thanks Public Storage !

Doug and Miguel see great!!!

Josh was excellent in setting up an account for me, well detailed and friendly. Thanks

Excellent customer service by Carolin.

Excellent customer service Thank you JOSh

Great experience with Troy he thoroughly explained everything I needed to know about obtaining and keeping my storage unit thanks for the great service

Hola muy buenos días y gracias por si exelente servicio Alma y Ashley ..

Affordable, clean and nearby facility. Ashley was friendly and helped me with finding the right storage for my needs.

Great service from Alma. Recommend

Made a reservation at Gerard Ave, Carolin was so informative and I liked working with her, made me feel comfortable very pleasant and knows a lot about the business but the best thing was the customer service I would luv to get same customer service like hers everywhere I go. Totally recommend it

Me gusto mucho trabajar con Carolin llegue a las 9am y me recibió con una sonrisa 😊? Aprecio mucho su servicio al cliente. El edifico es limpio y tiene buena iluminación.

I came to this location from out of state, and i do not regret it. The customer service provided by Carolin the property manager was excellent. I felt welcome but most importantly i felt my items were and will be safe here.

Amazing service from Crystal T. Got us an amazing price and was very quick and efficient

Carolin the best of the best 👌. Excellent service, building looks great, prices are very affordable, luv it.

Joshua, good job!

Crystal S was the best her patience. and knowledge of what I needed as a client showed through and through. If I could give her 10 stars I would.

Troy has helped me rent a second space within two days. He is simply amazing and I appreciate his work ethic. Give him a promotion

Great customer service. Josh was very friendly and helpful!

Carolin fue excelente, muy buen servicio, el edificio es impecable, me gustó muxho.

Siempre que vengo estoy muy a gusto. Carolin siempre tiene una sonrisa y siempre ayuda al cliente.

Douglas was great!!

Excellence service by Carolin, helped me to set up the app, gave me clear instructions, set up my auto pay , she is very knowledgeable, when you go there look for her.

Miguel was knowledgeable helpful and such a sweet soul. god bless him highly recommended. going to him leads to excellent service

As my family and I walked in, we were greeted respectfully by Ms. Crystal. She was very attentive to our needs, she was full of energy and happy to service us. She was even patient with us purchasing our unit online in the store. She is definitely someone I would love to see again just because she’s very pleasant to work with. Glad there are people like her working for Public Storage. She was such a sweetheart.

Doug was great!!

Alma was very helpful

Douglas was oustanding . He helped me and my friend out and saved us some money as well. He is amazing .

The staff here is amazing. I have been storing for many years and always receive amazing service. Have been here for over 5 years and don't plan on going anywhere else. Even bringing my family here!

Douglas was a great representative from the beginning of the transaction to the finalization, in every way possible he assisted with a individual who was handicapped

The place is clean and great customer service.

Douglss gave me great service

Josh was such a great help. He was so kind and extremely helpful. I’m so glad he works here!!!!! He gets 5 stars!!!

Troy assisted me with my rental and made it very easy and understandable. I would highly recommend him to anyone. He deserves a raise for his amazing customer service

Wonderful staff at this location crystal was outstanding and well explanatory about how this storage location works thanks for the easy experience.

Crystal showed me and my partner great service. She walked us through each unit to what would best fit my needs because my original choice was to small I loved that ! I look forward to having my unit here …. Thank you so much

I rented at Gerard today , it was great Carolin helped me a lot, guided me all the way through. Recommend it 100%

Excelente servicio, por parte de Carolin, edificio es limpio, bien iluminado, muchos parqueos, estoy muy a gusto.

Excellent service! Carolyn and Cristaly

Thank you Public storage my move was easy and convenient thanks to Miguel and Troy great customer service I recommend:)

Usually very good but the person I dealt with today not very good @ customer service s bit obnoxious. Would not accommodate my move in. I came early lots of carts refused to let me use 2. Then when I saw other using 2. After 2 trips. I was able to get a second cart. I wrote this 2 years ago.. Since then change of staff. The good stayed the not so nice no longer there

JOSH is very respectful, great worker, he goes out of his way to make sure I'm a happy customer.

Highly recommend this location. Great service! Alma made the process so easy and pleasurable. Promote her!!

Amazing service as always from the closing team. Shootouts to Troy Miguel and crystal. Always attentive and willing to help me out

I came into public storage with my elderly aunt today who could not remember her room number or code. Troy was very patient with assisting us with all of our needs. He is a kind respectful gentlemen. I would recommend him to anyone.

Troy answered all my questions, was speedy and got me set up with a storage unit.

I rented a Space with Troy. He was so patient showing me múltiple spaces and found the perfect size. I recommend him to anyone.

Krystal T. Provide us an excellent service .

Very clean place! Alma was very helpful with assisting me with an issue I had.

She was amazing!!!

Very Happy with the service provided from Alma. She was excellent

Just wanted to share - and don’t often do this - that the people at public storage Gerard Avenue are great, knowledgeable and attentive. Miguel, Josh and John all went above and beyond helping me get my unit chosen and set up. Would definitely recommend storing here.

Amazing service from the staff always. Specifically the ones who are always there when I need anything. Shout outs to Crystal and Miguel!!! Always happy to see Alma and Carolin too. Thank you always

Troy was very helpful and courteous. He made renting an easy experience.

John was extremely helpful and kind. Good peeps, great service.

The staff was on point! Thank you so much, John, for making this experience easy for me! The facility is bright and clean. I'm happy I chose this place. Thanks again!

John was extremely helpful. He showed us around happily and very professionally.

Muy recomendable,el servicio al cliente por parte de Alma fue excelente,muy amable,nos atendio de una manera muy profesional y respetuosa,el lugar es limpio y siempre hay alguien que ayuda,muchas Gracias

Very clean and the customer service was very helpful.

Caroline was a great help. She is very polite and professional.

Troy was extremely helpful and detailed with the process of me getting a storage unit

Amazing young man with great customer service. Something that people have lost long ago this young man will go a long way and the company should appreciate him. Joshua is his name … inform e me of all my options and all the companies regulations with no pressure to do anything o didn’t agree on .

Unfortunately I cannot give a good rating because Public Storage changes the price anywhere from 6 months to a year from the introductory price. And it keeps going up. Public Storage neglects to tell you this. The other problem is the hours of operation. They close at 7pm weekdays and 6pm weekends. For people who work, it is very difficult to get here. The hours should be extended to at least 8pm. Sadly I can't change my review. The hours are too short. On a positive note, the staff are helpful and polite.

I have been with this storage for 3 years. unfortunately I will be terminating my business with them. The Cost is To high most other storages raised the rates once a year this facility raises the rates two to 3 times a year it has go/en to expenses

I was helped by Troy and was provided detailed information in a timely manner. One of the most polite person I've ever met.

Excellent service by Carolin, totally recommend it.

WOW!! LA MEJOR ATENCION QUE ME HAN DADO, MIL GRACIAS ALMA, OJALA TE VALOREN Y SOBRE TODO ESTE COMENTARIO TE AYUDE CON UNA BUENA REMUNERACION EN TU TRABAJO, BENDICIONES Y MUCH AS GRACIAS. NOTA: DENLE MAS HORAS, HASE UN MAGNIFICO TRABAJO.

Troy,is nice

I have been storing in this facility for the longest, is always so pleasant to work with Carolin and Crystal they are literally the dream team, to me they are the face of that location, sweet, and charming ladies, very knowledgeable, I recommend this location to everyone. Ask for them when you go.

Excelente servicio al cliente Carolin me ayudó bastante. Aprecio mucho el servicio.

Muy buen servicio que hay aquí de Carolin, Crystal y Miguel. Siempre me tratan muy bonito. Le agradezco todo que hacen por mi.

Carolin gave me Great customer service help me find a good Price and a good unit

Siempre he rentado en esta locación y el servicio al cliente es excelente. Carolin la manager tiene muchos conocimientos y siempre ne ayuda con cualquier duda. Es un edificio muy limpio y seguro. Lo recomiendo

Alma es un amor para atender al cliente, excelente servicio

Wanted to state that the following two workers Miguel & Crystal were the absolute best at my visit to Public Storage. They made the experience smooth and even explained certain questions I had. It's people like them that make people's days better. Thank you again Miguel and Crystal for the assistance!

Excelente locación, limpio, organizado,el servicio al cliente es excelente, Carolin y Crystal me recibieron con una sonrisa y fueron muy amables. Lo recomiendo.

I have been a customer of this LOCATION for a while now. And the customer service is great. Everyone is very welcoming, Carolin the manager is being there for a long time and is always nice to see her, and knowing that my ítems are in a secure Space in a place where everytime I go they treat me like family.

I rented a space today, Carolin and John were great, asked me everything needed to place me on the right space. I liked how detail oriented they are. They made me feel comfortable and relax in the middle of how stressful a move can be. I recommended it to everyone.

He sido cliente de esta locacion por mucho tiempo y siempre he estado satisfecho con el servicio. Carolin la property manager es excelente no hay ninguna pregunta que ella no te pueda responder. El building es muy limpio bien iluminado y tienen musica de fondo. Lo recomiendo al ciento por ciento.

I went inside the facility with difficulties in my payment Carolin was great by helping me install the app and set up my payment method. She was very knowledgeable and her customer service was 100%. Totally recommended.

El servicio es excelente, el edificio super limpio, Carolin me ayudó con todas mis necesidades, se los recomiendo.

Great Customer service Carolin the Manager was knowledgeable and helpful Not expensive and it's a pretty Secure Facility.

Was greeted by Troy when I came in for my reservation, he was well mannered and well spoken, I did not feel rushed or annoyed; He was also able to help me select the perfect size unit for storage and also help me save extra $$$ from promotions.

Crystal T received me, the first time and the next time. She was friendly, knew what she was doing and I didn't change of to pick a unit here. Excellent job she did

We needed to find a a storage unit to hold a bunch of furniture while we deal with moving, and Troy who helped us was great - knowledgeable, efficient, and courteous. We have used Uhaul in the past but are happy with switching to Public Storage. Moving is stressful but people like Troy make it manageable.

Servicio muy bueno y eficiente. Los precios asequibles para nosotros los clientes. Es un lugar muy higiénico y seguro .. gracias alma por tus atenciones. Ella es la persona que me atendió.

Caroline really came through for us today. She went up and beyond for us

Easy

I had such a positive experience at Public Storage, thanks to Troy. He was very professional from start to finish of the initial appointment and viewing of my reserved storage unit as well as the rental process that was quick and easy.

Troy very helpful

My first time with public storage went so smooth and amazing thanks to Troy. He let me know everything I needed and was so kind! Thank you Troy!

Dealt with Troy and he was very helpful and professional. Great job!

I visited PS and Troy greeted, provided detailed information on availability, pricing, add-ons, showing around, and finalizing the closing deal in very efficient way. I have rented! Troy’s customer service was excellent, very professional, polite yet determined not to lose the customer. His attention to detail was excellent. PS is in good hands!

Both John and Crystal managers are excellent, knowledgeable and made our rental storage a pleasure. Highly recommend and very professional

Troy was awesome extremely helpful and gave me all the info I needed I would definitely recommend him for help hes awesome great worker he deserves a raise

Amazing customer service I was in and out in 30 minutes of booking a spot and they give you a great price and recommendations

While visiting CubeSmart, I decided to come by and compare prices here. I was greeted by John who showed me the perfect size. Between John and Crystal I got the perfect space for an amazing rate. The facility is so clean and the staff is amazing. I would recommend this place to anyone who asks.

I was robbed at 385 Gerald ave location. It was a set up. They took all the security from the entrance door where you need to use your key code to get in the building. The door open all that week I was told from another person who stores there. They also had someone riding the the elevator allowing people to get accessto every floor without enteringa code. It was a black man claiming he was security. The security was taken away allowing anyone to come into the building. There are 4 large elevators and they all were in use in the moring. I left out to go get something to eat and by the time I came back they shut down 3 elevators with a piece of paper saying out of order. It was the end of the month when people are moving in and out. I had things moved from one unit to another whereas most of my boxes never made it there. The people who help me move was part of the set up. It took almost 20 minutes to get the elevator and when it came they were crowded. It was an awful experience. I notice a few months before every time I would go to my unit someone from the office would show up on the floor. I now realized my coming and going was being monitored by the staff. All my personal items and family history was wiped out. They had to worked with the people who was help me. As long as I stored there it was never a security problem or anyone riding the elevator giving any and everybody access. This was a crime. I would suggest you not storage here. These people are crooks they aided and abetted. This was a deliberate act of criminal activity. Everyone one who was on duty on this day is also guilty heinous crime.

Troy gave me great service ..

My initial opinion was not favorable about this company. I felt like the monthly rates changed far too frequently as my rate jumped by $35 dollars which reminded me of an older reviewer that spoke about her rate jumping by $50. I was really upset that at one point I had to move all of my stuff out of one storage locker to another in order to keep the rates from jumping so high in less than a year. At that time I was told there was nothing that could be done for me. It was a real inconvenience! I received poor service and no incentives for being a loyal customer for almost two years. I was recently contacted by Sam, the district manager who was concerned about my experiences and reached out to me to offer some assistance. I was really surprised as most companies could care less about their customers. Sam went out of his way to help me with my issues and for that I am very grateful. It changed my opinion about this company. I am going to remain a customer and see how things go.

Facility was great, Carolin customer service was excellent. Made me feel welcome, and comfortable but more importantly I feel my items are in a safe place

this place is a blessing. Moving sucks, particularly if you’re trying to save costs and do it yourself, but they have made it about as easy as possible even super last minute like my situation. While I wish they were open a little later to help avoid rush hour traffic in the evening, otherwise I’m very happy with this place. They have enough people on staff at all times that you don’t wait around and everyone is no frills but helpful, and the units are pretty reliable and clean. Their loading dock is clutch without a lot of road congestion.

Douglas was so informative the other day. Our band is looking to store with a storage company, and he told us all the benefits to store with public storage.

Great service by josh

Troy was very helpful and clear with everything. Thanks!

Un buen lugar muy amables

Joshua we very much helpful

I came into the office and Carolin and Troy were amazing. They helped me recover my password and set up my public storage account. They were very patient and helped me with all my needs. The facility is very clean I would recommend to friends an Family. If you decide to rent here ask for Carolin or Troy they are the best

Carolin was absolutely amazing. Very helpful and informative.

Low clearance for truck

It was a good experience after all with Troy. Thanks

special thanks to Troy, who was instrumental in helping me finding just the right space for me and provided first class customer service, while dealing with data correction. highly recommend you to call on Troy for all of your storage needs. Miguel, the manager, handled and instructed difficult transactions with ease. i appreciate his patience and excellent customer service. people like Troy and Miguel makes a huge difference.

Siempre me ha gustado este Public Storage, encuentro que está muy bien localizado, las horas son excelentes, Carolina es excelente. Me encanta mucho el servicio al cliente.

Troy gave Great customer service, one of the best. And very clear on renting process

Crystal was amazing. I came in to see a space and she got me to rent on the spot. She also helped me secure an amazing price . The building is clean and well lit and the customer service here was fantastic l. Highly recommend. She even got me to get a bigger space because the prices were so great. Thank you again!

I love the customer service here. They are very helpful , respectful and kind.Thank you Mr. troy.

Very good customer service highly recommend

Great staff Douglas was very knowledgeable and helpful in assisting me with getting the correct unit for my needs and I’m truly grateful

Alma was amazing and knowledgeable on products and services

Krystal help Med me….Excellent Service! Attentive. Detailed! Caring

I had the best storage experience with the Gerard Ave location. Will definitely be returning for future storage needs. Special shout-out to the employees Crystal, Malik, Troy and Miguel who made my moving out experience way less stressful than it could have been! Idk what they're getting paid, but the great service they provided definitely warrants a raise!

They're horrible I've been with them for several years started at 150$ now I'm actually paying more than my car insurance it's crazy how they treat their so called valued loyal customers

Great customer service

I have my stuff there

I had a seamless experience at this location. Troy was so helpful, he answered all my questions. He was informative and explained the entire process for me. He had great customer service skills. All and all my experience was amazing. I recommend this facility and look for Troy to help you get started.

This place is under construction so when i got there nobody was home it is truly vacant they are not in service. Drive past this Public Storage.

Nice and clean storage

I wanna thank Majick for his patience with me , he helped me find a space cheaper than what I reserved. This brother assisted me like no other & felt like my business was much appreciated. Thank you for making things easy for me.

Clean, very nice workers

Joshua gave my family Excellent customer service

Troy gave me great customer service.....

I would like to thank Majick for amazing service , patient easy to talk to & smart I see he knows the ins & out of the storage business . Thanks again

Very clean and safe!

Thanks Majick that was the fastest rental I appreciate you .

Today I received great service from Troy. He is very knowledgeable on the business as well as very patient with me during my inquiry. I would recommend this location.

I wanna thank Majick & his amazing friendly staff for such wonderful service. He was patient & informative on policy , clean facility as well.

I wanna thank Majick for his amazing service , he was patient with me & it meant a lot to me . Thanks so much you were really helpful & informative.

Troy provided amazing service to my mom and I! He explained all of the information in great detail and we feel confident renting here.

10 stars! Customer service here is amazing. Troy was very kind and patient with me. He helped me find the perfect unit size for my furniture.

Mr Troy provided great customer service and was very attentive. Will definitely recommend to a family member or friend.

Josh gave me excellent service! Would recommended this location

Quick and easy service provided by Troy. The facility is clean and rooms are clean as wel. This storage unit is centrally located near multiple highways and pathways.

Excelente servicio de Carolin, nos dio mucha información, el storage es limpio, tiene buena luz, musica de fondo, el servicio al cliente es excelente.

When you start with them everything is awesome, then six months later they increase your rent by $50 dollars! Something that is not mention when you rent the space, without previous notices. Since my rent payment is deducted from my bank account is very easy just to take the money. Very bad practice just tell you when you call to ask for the increase.

The service from Troy was good & very easy setting up my account with his help

Convenient location. Ask for Majick, he was knowledgeable & professional. He also showed me the space difference between the two I was inquiring of from the company website and answered all my questions. With his help, I now have the best sized unit.

The service there is great and troy help me a lot to understand everything

i would like to thank Majick for assisting me with finding the right space for a good price , he was helpful.

Thanks Majick for being so helpful in a stressful situation , we came with 20 mins left & it was a seamless transition much appreciated .

Thank you Majick for being such a great help, you were excellent !!

I am very pleased and content with the service here! The staff made sure to answer all my questions and made me feel like I fit in. Victor played a really big part in helping me get the right sized unit, for a reasonable price! Great location, I recommend storing your stuff here!

Erica was extremely helpful and informative

Erica is amazing! I had a very stressful week, and going to rent a storage unit was the last thing I wanted to do. She made it a breeze and answered all of my questions before I even asked them. I definitely recommend Erica if you need to rent a unit!

Nice service

Absolutely great experience working with Troy to set up my storage unit. Super easy process and great service with a smile!

I came into the public storage today and was greeted by the whole staff. it was very nice to walk into a business and be greeted so nicely. thank you to the whole staff at 385 Gerard Public Storage.

I came in with a friend who is an existing costumer and we needed some help with a few things and Troy was very kind and a great help

Extremely helpful staff.

Very friendly. Very helpful and efficient. I would recommend.