Public Storage Self-Storage Units at 385 Gerard Ave, Bronx, NY
Mon-Fri 9:00 AM - 7:00 PM
Sat-Sun 9:00 AM - 6:00 PM
Gate Access Hours
Mon-Fri 9:00 AM - 7:00 PM
Sat-Sun 9:00 AM - 6:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Property Manager Lives On-site
Mon-Fri 9:00 AM - 7:00 PM
Sat-Sun 9:00 AM - 6:00 PM
Gate Access Hours
Mon-Fri 9:00 AM - 7:00 PM
Sat-Sun 9:00 AM - 6:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Property Manager Lives On-site
3'x3'Online only price$ 10/moSmall 3'x3'
$ 10/mo $11Best Price Label
- Climate Controlled
5'x4'Online only price$ 19/moSmall 5'x4'
$ 19/mo $25Best Price Label
- Climate Controlled
- Inside unit
5'x5'Online only price$ 51/moSmall 5'x5'
$ 51/mo $67Best Price Label
- Climate Controlled
5'x5'Online only price$ 67/moSmall 5'x5'
$ 67/mo $89Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x7.5'Online only price$ 72/moSmall 5'x7.5'
$ 72/mo $96Best Price Label
- Climate Controlled
5'x10'Online only price$ 93/moSmall 5'x10'
$ 93/mo $124Best Price Label
- Climate Controlled
5'x10'Online only price$ 122/moSmall 5'x10'
$ 122/mo $163Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
7.5'x10'Online only price$ 148/moMedium 7.5'x10'
$ 148/mo $197Best Price Label
- Climate Controlled
5'x15'Online only price$ 162/moMedium 5'x15'
$ 162/mo $216Best Price Label
- Climate Controlled
7.5'x10'Online only price$ 188/moMedium 7.5'x10'
$ 188/mo $250Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x10'Online only price$ 214/moMedium 10'x10'
$ 214/mo $285Best Price LabelHurry!
- Climate Controlled
10'x10'Online only price$ 274/moMedium 10'x10'
$ 274/mo $365Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x20'Online only price$ 280/moLarge 10'x20'
$ 280/mo $373Best Price Label
- Climate Controlled
10'x15'Online only price$ 292/moLarge 10'x15'
$ 292/mo $390Best Price Label
- Climate Controlled
10'x20'Online only price$ 368/moLarge 10'x20'
$ 368/mo $491Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 396/moLarge 10'x15'
$ 396/mo $528Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Bronx
Resources from the Help Center
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Here's what you need to know to make the process as smooth as possible.
Bronx Storage Units on I-87 near the Harlem River
This self-storage in the Bronx is easy to get to from I-87, between 149th Street and 138th Street. The location takes up an entire block and is right on the highway and Gerard Avenue. It is walkable from Harlem and Upper Manhattan.
One of the largest Public Storage buildings in the country, this Bronx location was rebuilt from a 100-year old warehouse and serves one of the most diverse and exciting communities in the world, neighboring the melting pots of Harlem and Manhattan.
It has thousands of units for any neighbor with a space shortage. Whether looking for cheap storage units in the form of a 3x3 space, or something larger such as a 10x30 unit, there are 13 sizes of self-storage spaces available.
Free parking, off-street loading docks and elevators make unloading and storing easy for New Yorkers with little time to waste in the city that never sleeps, especially for anyone searching by zip code for storage 10451.
A property manager lives on site and is available to answer your questions, along with a seasoned team of representatives. Units are climate-controlled.
Next to the Harlem River and near Columbia University and The City College of New York, Public Storage on Gerard Avenue is close to the 149th Street/Grand Concourse subway station and Major Deegan expressway. With so many amenities and ways to get to this Public Storage location, New Yorkers asking "where can I find storage near me?" will come to see that it's one of the best storage facilities in The Bronx.
The birth of hip-hop and Yogi Berra's comments at Yankee Stadium aren't the only historical happenings in this neighborhood!
- Electronic, password access for peace of mind
- Free parking
- Large elevators
- Small, medium and large newly-built units
- Free access to moving carts
- Sells moving supplies including boxes, tape and blankets
- Friendly staff available during office hours to help and assist
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 1533)
David is very nice employee… give me a great treatment… explain with kindness . Make me smile
Alma help full
It was a great experience. Troy made everything quick and easy. If I can give him more stars, I would..
Thanks Doug I appreciate the help. Great customer service!!
DOUG is very good at the service He makes everything easy with the storage
Horrible, horrible, horrible, horrible service. As far as renting a space they are okay but as far as reaching this site to speak to someone I’ve been trying to reach them the past two days and I call every other hour and I haven’t gotten back any kind of response. I’ve been a paying loyal customer as of august 22, 2022 and this is my first time having an issue because they are remodeling my floor and everyone needs to evacuate their items before December and I have so much going in my life where I have misplaced my keys so when I went there they said that they need to email the property manager to click my lock and they’ll email me, they never emailed me and I did miss the call by a minute but trying to get a hold of them for the past day has been ridiculous I’ve been calling for several hours and even customer service was very unhelpful and unpleasant and rude . I am disappointed by this treatment since I have been a loyal paying customer for over a year now..
I had the pleasure of working with Miguel. He has a great personality and was very informative . I can honestly say he's the main reason why I decided to go with your company for my rental. I would definitely recommend others to come see Miguel.
I went in today November 29,2023 to rent a storage unit. Fortunately I was able to speak with a gentleman named Miguel. I must say it was a good choice because, I was very comfortable with his conversation as well as everything that he explained to me.He also took time to take me up to see the storage unit that I was interested in renting so that I could see it before I finalized my purchase. Great customer service I would recommend anyone to choose this storage LOL I hope they are lucky as I was to get the customer service from Miguel
Doug was great!! Helped a lot!!
Excellent Customer Service Skills- Yoo Hoo -Troy! 👍🏾
Calm, Clean and Friendly for the most part.
Quick and easy service, doug helped me out, saved me some money
Excellent service very communicative answers all questions and concerns -troy
Doug was great!
El servicio brindado por Alma fue exelente
Great customer service help you with everything you need great personality. Thank you Troy for everything.
Doug was great. He showed us the space, helped us close out our accounts for our smaller storages and he helped us make the smoothest transition to our newer larger storage space.
Troy’s customer service skills are beyond amazing. He explained things in detail and made my experience very easy. I would recommend him to anyone
Doug was great
Great storage facility. Clean, neat. Professional employees . David was helpful and super easy to work with. Made everything simple and super informative. Promote that man!
Doug was amazing and offered the best customer service! He went above and beyond to make sure I was well taken care of.
Stuff was really friendly and helpful
Doug was amazing and offered the best customer service.
David and Miguel are wonderful.
David was EXTREMELY HELPFUL!
David is the best a perfect gentleman and a true professional He is the man .
I was clueless with storing my belongings but thankfully David was here to help me with all my concerns!
Nice storage facility, very clean and the staff were nice. Shout out to David from the rental office for his phenomenal customer service and for taking his time and showing us multiple units till we found our match.
Excellent customer service, I have been storing here for years intermittent, I absolutely love it.
Excelente servicio. Totalmente recomendado
Doug's customer service was exceptional. Very courteous, kind and considerate. Taylored to our needs and answered any questions we had
So easy to get to, people are awesome. David made everything perfect.
Doug was great!!
The team was amazing!! Thank you Carolin for giving me your time and patience.
Doug was great. Really appreciated him helping us out. Thank you
Doug was Awesome
Excellent customer service by Carolin. Is refreshing to go to a place and get treated the way that she did with us. Impressive.
Doug was great!
Thank you Doug for helping me do an e-rental!
Crystal T. Help me from the very instant I walked in, she was very kind & extremely helpful, I love her vibe from the moment she greeted me. Crystal T not only told me about one storage until but gave me more options to see other size of storage units & I went for bigger since it was my first time I didn’t know much about the sizes, the one I was going to go for was way smaller than I had anticipated. She was also very clear about public storage pricing & policy also gave me a short run down of the history of Public Storage. As a first timer I’m great full I was able to get the right help & at the end of it all she’s a Taurus like meeee so it’s giving 100/100 . IF ITS YOUR FIRST TIME RENTING STORAGE GO SEE CRYSTAL T. 🥰
My time at this facility was phenomenal, thanks to the help of Alma. She’s patient, influential and very friendly. Alma’s calming aura has made my experience here more than amazing. Her customer service skills are superb as well. 10s across the board!
Miguel, the manager is the bomb very helpful very understanding can multitask and very very genuine person. He needs a raise immediately.
Miguel I didn't forget and must express how far and above excellent is your customer service and problem solving skills. We highly thank you and recommend if possible that you are the first contact someone seeks. Again thanks for your outstanding customer service in a world of as I say Azzzholes♥️♥️....Troy was exceptional and an expert in showing details and giving information,clean and excellent customer service...
Thank you Doug for helping me today
Servicio brindado por Alma fue exelente
Crystal T. has amazing customer service and very informative. Clean location.
Doug is the best
Every time I come in here I'm greeted by a smiling face from Crystal T. Always amazing service!!
Doug is great!!
David is amazing. He was so personable and warm and helped me pick the perfect storage unit size
Thank You Doug for an amazing customer service.. God Bless you
excellent service from staff
Excellent service by Carolin, building is clean, music in the background, well lid, definitely recommend it.
Customer service is the best of the best at this location, Carolin and David helpful and knowledgeable .
Its been about 3 years I am renting here and Carolin is always so pleasant to work with, always with a smile, I don't mind standing in lines just to wait for her assistance, I recommend to anyone to come and rent here.
Doug T was very nice and helpful
Exceptional service provided by the staff at this facility. Without a doubt, the team here is truly amazing. However, I must highlight Troy in particular for his outstanding assistance and attentiveness to our needs.Thank you once again for the remarkable service
Doug is always so helpful when I come
As soon as I walked in I was welcomed and greeted by Alma. She found the exact size locker I was looking for and gave me all the information I needed. This location is super clean and I recommend for people to rent for their storage needs.
Siempre que vengo aquí, me siento tranquila por que mis cosas están en un lugar limpio y tranquilo. Carolin siempre tiene una sonrisa y es muy amable con todos sus clientes, me incluyo a mi misma.
Troy was the best help ! Definitely recommend!
Great service 🐕🦺
Amazing service from Crystal T, always!
I had the pleasure of having Doug help me with my storage the day of move in. He was super helpful & patient & every time I go in he’s always available to help or answer any questions I have. Amazing customer service Doug!
Doug was exceptionally helpful even at the eleventh hour with a lot of foot traffic at the storage. I appreciate his patience and kindness.
Thanks Doug for helping me setup the app
Alma me brindo excelente servicio
Amazing service from Crystal T. Always so helpful and kind
Thank you Doug for helping me with the app
Doug is great!
Service was amazing and Alma was very professional!
Doug was great! Thank you for everything.
Doug and Carolin were exceptionally helpful!
Doug, was Amazing and exceptional. The level of customer service was top notch. He was able to answer every question and was able to get me the storage unit that I wanted.
Alma was very helpful in helping us find the right storage unit for us! She took us on a tour to see the different sizes and gave us a lot of information on what renting would be like. She walked us through the entire process. Very lovely customer service.
Troy has provided me with excellent customer service on my first rental. I would highly recommend him
Doug was extremely Helpful getting me set up for my storage unit and answering all my questions
Crystal was amazing. Very helpful and outstanding customer service.
Crystal was great! Very helpful at explaining everything. Best customer service I've received in a long time.
Miguel was great a setting me up with my new storage unit he was fast and efficient thank you great customer service
Crystal was excellent. She helped me through the process of renting a space and was willing to go above and beyond to show me several units to find the one that met my needs best. Thank you, Crystal, for the friendly customer service!
Crystal at Public Storage is the go-to person here at this location. She was very professional, helpful, knowledgeable & most importantly, a pleasure to work with! Thanks for your help Crystal you were awesome!!!
Troy was spectacular and extremely thorough with assisting me in adjusting and securing my rental unit. 5 stars!!
Great and pleasant customer service by Doug
Great customer service by Doug. Excellent 😀
Troy was so helpful, over and beyond to get me set up. He was so pleasant and patient. I recommend him any time. Thank you Troy
Thank you Doug for helping me set up my reservation!!
Muy buena atencion departe de la senorita Alma
This places its really nice and clean MY GUY Doug HELP me a lot with getting a storage place it was my first time doing it so he walk me through the steps to rent my storage I highly recommend this places for anyone ⭐️⭐️⭐️⭐️⭐️
Doug is great!!! Helped me soo much!!
Doug was great and helped with the price!!
Troy was very helpful during my rental process. I would recommend you go to him for assistance
First time coming here. Thanks to troy for the great service!!
Troy was excellent. The process was easy and he was very informative
Doug gave me great customer service and was very attentive
Amazing service and customer service from Miguel as always. Friendly and efficient
Amazing service from Crystal here at this location. She is always so welcoming and friendly. Keep it up!
Went this morning to make a payment Carolin the manager always has a smile, took care of my payment, helped me to reset my password for the app. It's nice to start the day with a great customer service like hers.
Troy gave me great customer service
Excellent customer service by Carolin she was very attentive and friendly, most importantly took her time to pay attention to all my storage needs. This location has great access, is very clean, I definitely recommend it.
Doug was very helpful and I appreciate so much for his knowledge. And shout-out to Miguel for assisting me with the reservation.
I rented here in the past, entire time its been a great experience, and seeing manager Carolin there year after year is very pleasant. She is very knowledgeable and patient. Recommend it.
Doug gave me a great experience, easy and fast
Great service provided by Alma
Excelente servicio por Carolin, me gusto mucho el edificio, esta muy limpio, y me aclararon todas mis dudas.
David did an excellent job helping me with my problems online and also helping me with processing payment. He is awesome!!!
Doug was great and very patient with us
Thalia was very helpful showing & explaining everything
Doug was amazing helping with everything I highly recommended it
Josh gave us excellent customer service, was very patient and was a pleasure being service by him.
Doug saved us time and was very helpful
Miguel was very warm and personable. He was informative and very clear and open with policies. He knew his job and was successful in verbalizing very point . So again thank you Miguel, For your help today . Bronx location on Gerrard Ave 10451
Alma was very kind and informative. Helped me with all my questions and everything I needed for my storage needs
Josh was excellent. Honestly exemplifies customer service and embodies what someone who actually enjoys there job is suppose to look like. Helped me throughout the entire process and was a pleasure to be helped by! Awesome job man!
David is awesome need more employees like him.
Josh gave me excellent customer service, explained the full rental process, property features, and monthly payment process. Thank you, it's appreciated.
David was amazing! Very clear and detailed and assisted me with my first storage location. I felt comfortable renting and storing!
Doug was fantastic!!
Doug was great!
Troy is always amazing he always helps me on my rentals. He is truly my angel. I appreciate everything that he does for me. Thank you kindly my angel
Miguel was very helpful in showing us the facility and was very knowledgeable when it comes to the process of renting a unit. He also took an extra effort to make sure we get the best deal when it comes to the rent. I highly recommend this facility which is very clean and highly organized and is staffed by the most respectful and accommodating personnel.
I was happy about Doug’s and Troys services he was patient and explain all the details
Man I haven’t had such great kindness and superb customer service in a while , as I work in customer service and understand the importance of a review you always complain when it’s bad but not enough praise when it’s wonderful so ; David and josh at this location were awesome. they closed my sale helped with doors and stayed late so I could unload my car as doors were not accessible with code at 6pm. It was great with out them staying longer for me it would been another trip and another van fee I’m so grateful for them and I hope they read this Thank you so much
Josh great customer service. Appreciated
Josh was an amazing help 5+
Josh, Miguel, Troy, and Crystal are awesome! Customer service was on point. They answered all my questions with a smile. Amazing team work! I will definitely recommend to my friends and family!😊
Alma and migual were helpful
Josh gave me excellent Customer Service, I rented online and when I came to property the next day, he walked me through the property features and storage management.
Crystal T. Was amazing!!! Great cutomer service from beginning to end of the process. Crystal T. answered all of our questions and went the extra mile to help us find the best unit!! I would give her 6 stars if I could!!!!
Alma and Josh was very good in there customer service
I always have some kind of issue trying to get into my unit... smh
Josh gave me excellent service
I found Ms. Ashley to be very professional, effecient, kind and courteous. I highly recommend her to take care of any and all clients who come to your place of business. She is an asset that should be valued.
Troy provided me with excellent service. I highly recommend.
Great customer care Doug!
Troy was the perfect professional, look forward to working with him again!
One of the best places for your belongings. Service is great when you move in and prices are competitive. Thank you, keep it up!
Doug is amazing!!
Thank you Josh for making my rental process easy! He showed me a sample unit and I made my choice! thank you again!!
Crystal T did an amazing job great customer service The rates are reasonable and I would highly recommend public storage
Very nice, respectful and quick service.
I went to this place about 2 weeks ago and was helped by Doug, he has great people skills and customer service. Thank you!
It's clean, nice, the staff is friendly. If you gotta use the bathroom, you must be there 30mins b4 closing. Other than that, it's great.
Crystal and Troy awesome customer service they desire a raise
David was very helpful. He made renting a unit seem like a breeze. He explained everything thoroughly and answered all my questions. I really appreciate his attentiveness and patience. Thank you David for all your help.
David was such a big help, very respectful, and the process went very quick and smoothly !
Alma helped me out with my new rental unit .. it was an amazing experience loved the way she explained how everything will be taken care of as well as giving detail for my rental unit definitely recommended you to stop by and enjoy your rental space Thank You Alma!!
David at the location of 385 Gerard Avenue, Bronx, NY was an absolute gem. He made my transition to downgrade a storage unit much less chaotic than it would have been without his help. Public Storage you have a winner on your team with David. Carolin was also very helpful during this process. I’m grateful they were on duty the day I came in. Thanks guys, job well done! 👍🏽
Doug is great!! Edit 06/04/2023 11:29 a.m. This happens when Doug take your phone to set the Public Store app and reviews that he is great. Damn Doug! You are a dog!
Quick application process. Only Con: bathrooms are always closed.
It was my first-time experience with Public Storage and all I can say is I recommend them to everyone! It started with a phone call from Josh, the manager of the Public Storage I made a reservation with. He welcomed me for joining up and kindly explained the entire process. When I arrived I worked with Doug, another manager. He was excellent too! He showed me to several units snd helped me narrow it down to one that fit my needs. Thanks team, I’m glad I signed up at this Public Storage!
I went this morning for a rental, and the customer service by Carolin was excellent, storage is very clean. And Alfonso was very friendly too.
Thank you Doug for going beyond to help me in this difficult time
Josh was a beautiful person he show me what was available.
Carolin was great, building was very clean, 4 elevatorsand 2 big loading docks. I can't ask for more, Carolin was very pleasant to talk to, totally recommend it.
El servicio brindado por Alma fue excelente
Very friendly and helpful staff. Highly recommend this site. Safe and secure facility
Seamless and hassle free service, Troy was also incredible and very friendly. 10/10
Troy has provided me with excellent customer service. I would recommend him to friends and family. He deserves a raise
Wow! Typically a corporate office deals with their customers with empathy, and understanding. Unfortunately, this is not the case with Public Storage. Their saving grace are their employees. In specific, Carolin, Crystal and Douglas. They are all amazing and work impeccably as a team. When I ran into a problem with my reservation, They all took the time to hear my needs, emphasize with my situation, and make sure that I received the best unit to fill my needs. They all joined in together in resolving problems in making the reservation process less troublesome. They are true professionals and Public Storage is lucky to have them represent the company. If it weren't for them, I would have taken my business elsewhere. If you are going to rent from the Gerard Ave location, make sure to ask for them for your assistance.
Doug and Carolin are great!!!
Carolin's customer service was amazing, I had a great experience, building is in really good shape totally recommended it.
Crystal T . Has been an amazing friend throughout this process both in November of 2020 and now May 2023.. very helpful super friendly & really took her time to help me out both times .. How lucky am I .. hope to see her grow in this company .. thank you so much love ..
Josh helped me & provided great customer service. Ran me down everything I needed to know about the company & storage unit. Five star male who is very friendly as well
Doug was Very helpful and nice
Doug was an excellent host. Very informative as well as polite.
Alma provided me with an amazing service. Highly recommend this place
Doug was fantastic!!
Troy was amazing. He is very knowledgable and I would recommend him to anyone
Alma is an excellent employee. She took her time with me & made sure everything was correct. She has superb customer service skills
Despite the numerous phone calls, I experienced the staff members Doug and Alma from Gerard Ave be patient, understanding and my time was treated with grace
Troy and Crystal T were very professional and helpful throughout the new rental process. They even helped transfer my old account on the PS App. Thank you again, I appreciate the help!
Doug and Miguel are the best people to go to! They have helped me so much thru out my time at pubic storage
Alma is a terrific induvidual with great customer service
David had 10/10 service was super helpful and kind. We wanted to move to a bigger storage unit and we was able to do it with no problem.Will recommend coming here.
Doug gave great service!!!!
Josh was excellent. Two thumbs up.
Josh was very helpful and answered all of my questions with grace and professionalism. I highly recommend the location.
Josh gave me excellent customer service and made the rental process smooth and easy.
Alma, was a wonderful hostess, very helpful and knowledgeable she was clear and knows her process, I really enjoyed my signup experience
I appreciate David for helping me get my unit. Very informative and helpful
Crystal T was amazing. I had a space here before but this was the best service I've ever received here. Got me a great space and the facility is so nice and clean
Troy has helped me rent two units today. his customer service skills are above and beyond. He was very informative. I would recommend him to anyone
Doug was great!!
Doug was great!!!! He helped so much!!!
Josh...I'm happy with the service and everything he gave me. Excellent job
Josh. He gave me the best deal and honest offer to a new client. Great Service
Doug was fantastic!!
Doug was great and he gave fast service!!!!
Troy gave my husband great customer service
Troy gave us great service. He made everything quick and easy to understand. Thanks alot!
Great customer service skills. Josh & Janeen where both very helpful.
Ashly was extremely helpful from start to finish. She took her time and explained everything to me. She even helped me to find the perfect size unit for my need. I will definitely recommend her.
Doug was fantastic!!!
Doug is amazing!!!!
Muy buen servicio de Crystal. Buen precios y muy limpio!
Doug was awesome! We were able to get a great unit at a great price within 15 minutes. Highly recommend!
Crystal is superb! Thanks very much made my life so easy customer service was just superb!
Troy has provided excellent customer service. I would recommend him
Ashly thank you for the storage you have given us.This was very good you were good.I loved the promo codes.
I keep having billing issues with this location and each time I call, there’s a runaround as to why it’s happening. On top of that, they decided to increase the cost out of nowhere. Don’t fall for their “special deals.” Original review was 5 stars: Josh was really helpful and knowledgeable - stellar customer service.
Crystal T was our rep she was extremely professional and helpful. She made the rental process easy to understand as a first-time renter. i really appreciate the help and thoroughness of how she explained everything. The storage building its self looked well maintained and clean. I definitely recommend this place to anyone looking to store anything.
THANK You Crystal T for all you wonderful help.. 💛
Doug was great
Alma provided me with excellent service
Worst customer service experience I’ve ever had with a storage Company. They keep raising the unit price by 55% in like one year and when you call to complain they harass you and say “well, if you don’t pay we’ll not allow you access to your unit.” They automatically label you a delinquent when you’re just calling to inquire about the price increase. I’ll never deal with them. Ever!
My wife and I have rented a unit at This location for like 2/3 years and we have to leave because they keep raising the price way high every year. When you call to ask for a price adjustment they automatically assume that you don’t want to pay and they tell you “if you don’t pay the increase we will not give you access to the unit” This company raises their prices too fast and too much. Worst experience. My wife and I will Best use them again. Manhattan mini storage is way better. We had a unit with them for about 10 years and they will always treat you with respect.
Doug,Carolin and Troy save me big time!!! Thank you so much
Troy give good service 👏
Doug and Troy were great!!!!!!
Excellent customer service by Carolin the best of the best. Clean storage, nice music I the background, very pleasant experience
Troy, Doug, Carolin and Crystal all amazing, great customer service.
Carolin es excelente. Soy cliente fijo aquí. Excelente servicio. Edificio súper limpio.
Carolin is always nice, very knowledgeable I’ve been coming here for a while, building is well led, bathrooms are always clean, staff is friendly and prices are very competitive.
Doug was amazing. He made the process do easy!!
Update as 13 months into storing with Public Storage at this location -- from the first month of "normal fees" (i.e., not the "free month and discounted first month rates, but normal listed rates) to 13 months later, they have increased the monthly rate by 80%. Consider yourself warned. Avoid if you’re looking for long-term storage, as there’s a bait and switch with pricing. You move in, and four months later they increase your rate by 35% (or more). The representatives at the actual location can assist with delaying it by 3 months, but then the increase is applied again 3 months later. Efforts to email “wecare@publicstorage” are fruitless and ignored entirely. Contracts are month-to-month which is normal, but price increases within the first six months is absurd. There’s no incentive to stay long-term, just use them as a stopgap / short-term solution. On the upside, the staff is nice and the units and space are clean. They also have an app, which is helpful most of the time, but it’s buggy. Location services don’t always work to unlock the doors, and when trying to update a payment, I got errors, which then resulted in a late fee. After opening a ticket requesting a one-time courtesy refund of the late fee, it was denied by the “wecare” team. There’s definitely better storage solutions out there that will value customers long-term.
Douglas was excellent … took care of my needs and was very understanding and knowledgeable.
AMAZING CUSTOMER SERVICE from Josh and David. They made the process clear and easy. FULLY SATISFIED!!!
Went in just to compare prices and it was a no brained to stay. Troy was excellent. He was patient at showing us storage units until we found the right one. He was very clear and detailed with the rules and instructions for the facility, and he was the ultimate reason we ended up picking this storage facility. Great guy!
Doug did an amazing job
Josh was outstanding with setting up our storage space. He was extremely professional, polite and very detailed! He is an asset to your business!
MI OPINIÓN PERSONAL, Es que Este Storege o Es el Mejor o Estan en Los Mejores, Tiene los mejores Empleados, Karolin y las Muchachas Son Amorosas y muy profecionales, Yo llevo Años Con Ellos, y CRÉEME LES INVITO A QUE SI NO TIENEN ESPACIO EN SUS APARTAMENTOS ALQUIELEN EN ESTE STOREGE DEL 380 de GERALD AVE EN EL BRONX! 🤞🏻🤝👍 LOS MEJORES!
How I appreciate the staff here! From Miguel who started me on my way a few years ago to Crystal T. and Troy making my transfer process seamless today. I can truly say I experience customer service that is rare these days. Keep up the good work guys!
Miguel was wonderful!!!!
Troys customer service was great . Explained everything very well.
Troy is the best! Very helpful, highly recommend
Josh gave me excellent customer service! I appreciate his professionalism.
Excellent service from Crystal T. Facility is very clean and well lit. All staff was extremely nice and friendly!!
The storage building is very nice and tech savvy. It's very simple to understand once understood and the units are very well maintained compared to most storage buildings I've been. The customer service that assisted me Troy was exceptional and explained in a very detailed manner that I cannot explain how appreciative I am to be able to receive the assistance he provided. Thank you Troy!
Alma was very helpful. She helped me setup the app for easier access and to manage my account..
Great service provided by Alma.Facility is very clean
Josh very pleasant and professional thanks for your help
Josh It's my pleasure to speak highly of your helpful professional performance! You saw a Senior struggling in need of assistance; paying someone else's storage for 2 going on 3 years this 2023. I know this struggling man came out of a 10x10 space and I couldn't see high losing the rest of his personal property. I'm using my rent money to help him until we can get it moved into the building he resides in. I am paying out for 3 different storage spaces. You decided to go above and beyond from your heart. II want Public Storage to know how much of an Asset you are to their business. I appreciate your help and the staff that saw fit to help me with this matter! Still looking for assistance to recoup what I have put out. Thanking you all in advance!💖
Public storage is a great place to store your things. The security is good and the staff is friendly. Troy was helpful in helping me with the rental process.
Alma was so nice and warm Thank you
Doug was fantastic!!
First time renting a storage and Troy guided us through the process step by step. Troy was very helpful and answer all questions his customer service skills go above and beyond.
Troy went above and beyond customer service. He was very patient and imformat. Thank you so for your awesome service.
Doug is amazing!!
Yes I'm very happy with the service that I receive from Ms Alma very Profesional and very polite
Ms Alma has been a very Profesional customer service im very happy with the service that she provide I than her
Public storage on Gerard ave has had great service. A guy by the name of Troy helped me and was able to speed up the process to open a unit. Very accurate with detail and also helpful. Thank you for supporting me with opening a unit. Shoutout to the staff there. Keep up the great work!
Troy helped me find a suitable unit after searching all day, he was patient with me and I appreciate it very much.
Troy! Was such an amazing help today and was so easy to communicate with and very fast paper work I can say by far a dope experience and great help , went too 4 other places prior wish this was 1st choice . Thanks Public Storage !
Doug and Miguel see great!!!
Josh was excellent in setting up an account for me, well detailed and friendly. Thanks
Excellent customer service by Carolin.
Excellent customer service Thank you JOSh
Great experience with Troy he thoroughly explained everything I needed to know about obtaining and keeping my storage unit thanks for the great service
Hola muy buenos días y gracias por si exelente servicio Alma y Ashley ..
Affordable, clean and nearby facility. Ashley was friendly and helped me with finding the right storage for my needs.
Great service from Alma. Recommend
Made a reservation at Gerard Ave, Carolin was so informative and I liked working with her, made me feel comfortable very pleasant and knows a lot about the business but the best thing was the customer service I would luv to get same customer service like hers everywhere I go. Totally recommend it
Me gusto mucho trabajar con Carolin llegue a las 9am y me recibió con una sonrisa 😊? Aprecio mucho su servicio al cliente. El edifico es limpio y tiene buena iluminación.
I came to this location from out of state, and i do not regret it. The customer service provided by Carolin the property manager was excellent. I felt welcome but most importantly i felt my items were and will be safe here.
Amazing service from Crystal T. Got us an amazing price and was very quick and efficient
Carolin the best of the best 👌. Excellent service, building looks great, prices are very affordable, luv it.
Joshua, good job!
Crystal S was the best her patience. and knowledge of what I needed as a client showed through and through. If I could give her 10 stars I would.
Troy has helped me rent a second space within two days. He is simply amazing and I appreciate his work ethic. Give him a promotion
Great customer service. Josh was very friendly and helpful!
Carolin fue excelente, muy buen servicio, el edificio es impecable, me gustó muxho.
Siempre que vengo estoy muy a gusto. Carolin siempre tiene una sonrisa y siempre ayuda al cliente.
Douglas was great!!
Excellence service by Carolin, helped me to set up the app, gave me clear instructions, set up my auto pay , she is very knowledgeable, when you go there look for her.
Miguel was knowledgeable helpful and such a sweet soul. god bless him highly recommended. going to him leads to excellent service
As my family and I walked in, we were greeted respectfully by Ms. Crystal. She was very attentive to our needs, she was full of energy and happy to service us. She was even patient with us purchasing our unit online in the store. She is definitely someone I would love to see again just because she’s very pleasant to work with. Glad there are people like her working for Public Storage. She was such a sweetheart.
Doug was great!!
Alma was very helpful
Douglas was oustanding . He helped me and my friend out and saved us some money as well. He is amazing .
Douglas was a great representative from the beginning of the transaction to the finalization, in every way possible he assisted with a individual who was handicapped
The place is clean and great customer service.
Douglss gave me great service
Josh was such a great help. He was so kind and extremely helpful. I’m so glad he works here!!!!! He gets 5 stars!!!
Troy assisted me with my rental and made it very easy and understandable. I would highly recommend him to anyone. He deserves a raise for his amazing customer service
Wonderful staff at this location crystal was outstanding and well explanatory about how this storage location works thanks for the easy experience.
Crystal showed me and my partner great service. She walked us through each unit to what would best fit my needs because my original choice was to small I loved that ! I look forward to having my unit here …. Thank you so much
I rented at Gerard today , it was great Carolin helped me a lot, guided me all the way through. Recommend it 100%
Excelente servicio, por parte de Carolin, edificio es limpio, bien iluminado, muchos parqueos, estoy muy a gusto.
Excellent service! Carolyn and Cristaly
Thank you Public storage my move was easy and convenient thanks to Miguel and Troy great customer service I recommend:)
Usually very good but the person I dealt with today not very good @ customer service s bit obnoxious. Would not accommodate my move in. I came early lots of carts refused to let me use 2. Then when I saw other using 2. After 2 trips. I was able to get a second cart. I wrote this 2 years ago.. Since then change of staff. The good stayed the not so nice no longer there
JOSH is very respectful, great worker, he goes out of his way to make sure I'm a happy customer.
Highly recommend this location. Great service! Alma made the process so easy and pleasurable. Promote her!!
Amazing service as always from the closing team. Shootouts to Troy Miguel and crystal. Always attentive and willing to help me out
I came into public storage with my elderly aunt today who could not remember her room number or code. Troy was very patient with assisting us with all of our needs. He is a kind respectful gentlemen. I would recommend him to anyone.
Troy answered all my questions, was speedy and got me set up with a storage unit.
I rented a Space with Troy. He was so patient showing me múltiple spaces and found the perfect size. I recommend him to anyone.
Krystal T. Provide us an excellent service .
Very clean place! Alma was very helpful with assisting me with an issue I had.
She was amazing!!!
Very Happy with the service provided from Alma. She was excellent
Just wanted to share - and don’t often do this - that the people at public storage Gerard Avenue are great, knowledgeable and attentive. Miguel, Josh and John all went above and beyond helping me get my unit chosen and set up. Would definitely recommend storing here.
Amazing service from the staff always. Specifically the ones who are always there when I need anything. Shout outs to Crystal and Miguel!!! Always happy to see Alma and Carolin too. Thank you always
Troy was very helpful and courteous. He made renting an easy experience.
John was extremely helpful and kind. Good peeps, great service.
The staff was on point! Thank you so much, John, for making this experience easy for me! The facility is bright and clean. I'm happy I chose this place. Thanks again!
John was extremely helpful. He showed us around happily and very professionally.
Muy recomendable,el servicio al cliente por parte de Alma fue excelente,muy amable,nos atendio de una manera muy profesional y respetuosa,el lugar es limpio y siempre hay alguien que ayuda,muchas Gracias
Very clean and the customer service was very helpful.
Caroline was a great help. She is very polite and professional.
Troy was extremely helpful and detailed with the process of me getting a storage unit
Amazing young man with great customer service. Something that people have lost long ago this young man will go a long way and the company should appreciate him. Joshua is his name … inform e me of all my options and all the companies regulations with no pressure to do anything o didn’t agree on .
Unfortunately I cannot give a good rating because Public Storage changes the price anywhere from 6 months to a year from the introductory price. And it keeps going up. Public Storage neglects to tell you this. The other problem is the hours of operation. They close at 7pm weekdays and 6pm weekends. For people who work, it is very difficult to get here. The hours should be extended to at least 8pm. Sadly I can't change my review. The hours are too short. On a positive note, the staff are helpful and polite.
I have been with this storage for 3 years. unfortunately I will be terminating my business with them. The Cost is To high most other storages raised the rates once a year this facility raises the rates two to 3 times a year it has go/en to expenses
I was helped by Troy and was provided detailed information in a timely manner. One of the most polite person I've ever met.
Excellent service by Carolin, totally recommend it.
WOW!! LA MEJOR ATENCION QUE ME HAN DADO, MIL GRACIAS ALMA, OJALA TE VALOREN Y SOBRE TODO ESTE COMENTARIO TE AYUDE CON UNA BUENA REMUNERACION EN TU TRABAJO, BENDICIONES Y MUCH AS GRACIAS. NOTA: DENLE MAS HORAS, HASE UN MAGNIFICO TRABAJO.
I have been storing in this facility for the longest, is always so pleasant to work with Carolin and Crystal they are literally the dream team, to me they are the face of that location, sweet, and charming ladies, very knowledgeable, I recommend this location to everyone. Ask for them when you go.
Excelente servicio al cliente Carolin me ayudó bastante. Aprecio mucho el servicio.
Muy buen servicio que hay aquí de Carolin, Crystal y Miguel. Siempre me tratan muy bonito. Le agradezco todo que hacen por mi.
Carolin gave me Great customer service help me find a good Price and a good unit
Siempre he rentado en esta locación y el servicio al cliente es excelente. Carolin la manager tiene muchos conocimientos y siempre ne ayuda con cualquier duda. Es un edificio muy limpio y seguro. Lo recomiendo
Alma es un amor para atender al cliente, excelente servicio
Wanted to state that the following two workers Miguel & Crystal were the absolute best at my visit to Public Storage. They made the experience smooth and even explained certain questions I had. It's people like them that make people's days better. Thank you again Miguel and Crystal for the assistance!
Excelente locación, limpio, organizado,el servicio al cliente es excelente, Carolin y Crystal me recibieron con una sonrisa y fueron muy amables. Lo recomiendo.
I have been a customer of this LOCATION for a while now. And the customer service is great. Everyone is very welcoming, Carolin the manager is being there for a long time and is always nice to see her, and knowing that my ítems are in a secure Space in a place where everytime I go they treat me like family.
I rented a space today, Carolin and John were great, asked me everything needed to place me on the right space. I liked how detail oriented they are. They made me feel comfortable and relax in the middle of how stressful a move can be. I recommended it to everyone.
He sido cliente de esta locacion por mucho tiempo y siempre he estado satisfecho con el servicio. Carolin la property manager es excelente no hay ninguna pregunta que ella no te pueda responder. El building es muy limpio bien iluminado y tienen musica de fondo. Lo recomiendo al ciento por ciento.
I went inside the facility with difficulties in my payment Carolin was great by helping me install the app and set up my payment method. She was very knowledgeable and her customer service was 100%. Totally recommended.
El servicio es excelente, el edificio super limpio, Carolin me ayudó con todas mis necesidades, se los recomiendo.
Great Customer service Carolin the Manager was knowledgeable and helpful Not expensive and it's a pretty Secure Facility.
Was greeted by Troy when I came in for my reservation, he was well mannered and well spoken, I did not feel rushed or annoyed; He was also able to help me select the perfect size unit for storage and also help me save extra $$$ from promotions.
Crystal T received me, the first time and the next time. She was friendly, knew what she was doing and I didn't change of to pick a unit here. Excellent job she did
We needed to find a a storage unit to hold a bunch of furniture while we deal with moving, and Troy who helped us was great - knowledgeable, efficient, and courteous. We have used Uhaul in the past but are happy with switching to Public Storage. Moving is stressful but people like Troy make it manageable.
Servicio muy bueno y eficiente. Los precios asequibles para nosotros los clientes. Es un lugar muy higiénico y seguro .. gracias alma por tus atenciones. Ella es la persona que me atendió.
Caroline really came through for us today. She went up and beyond for us
I had such a positive experience at Public Storage, thanks to Troy. He was very professional from start to finish of the initial appointment and viewing of my reserved storage unit as well as the rental process that was quick and easy.
Troy very helpful
My first time with public storage went so smooth and amazing thanks to Troy. He let me know everything I needed and was so kind! Thank you Troy!
Dealt with Troy and he was very helpful and professional. Great job!
I visited PS and Troy greeted, provided detailed information on availability, pricing, add-ons, showing around, and finalizing the closing deal in very efficient way. I have rented! Troy’s customer service was excellent, very professional, polite yet determined not to lose the customer. His attention to detail was excellent. PS is in good hands!
Both John and Crystal managers are excellent, knowledgeable and made our rental storage a pleasure. Highly recommend and very professional
Troy was awesome extremely helpful and gave me all the info I needed I would definitely recommend him for help hes awesome great worker he deserves a raise
Amazing customer service I was in and out in 30 minutes of booking a spot and they give you a great price and recommendations
While visiting CubeSmart, I decided to come by and compare prices here. I was greeted by John who showed me the perfect size. Between John and Crystal I got the perfect space for an amazing rate. The facility is so clean and the staff is amazing. I would recommend this place to anyone who asks.
I was robbed at 385 Gerald ave location. It was a set up. They took all the security from the entrance door where you need to use your key code to get in the building. The door open all that week I was told from another person who stores there. They also had someone riding the the elevator allowing people to get accessto every floor without enteringa code. It was a black man claiming he was security. The security was taken away allowing anyone to come into the building. There are 4 large elevators and they all were in use in the moring. I left out to go get something to eat and by the time I came back they shut down 3 elevators with a piece of paper saying out of order. It was the end of the month when people are moving in and out. I had things moved from one unit to another whereas most of my boxes never made it there. The people who help me move was part of the set up. It took almost 20 minutes to get the elevator and when it came they were crowded. It was an awful experience. I notice a few months before every time I would go to my unit someone from the office would show up on the floor. I now realized my coming and going was being monitored by the staff. All my personal items and family history was wiped out. They had to worked with the people who was help me. As long as I stored there it was never a security problem or anyone riding the elevator giving any and everybody access. This was a crime. I would suggest you not storage here. These people are crooks they aided and abetted. This was a deliberate act of criminal activity. Everyone one who was on duty on this day is also guilty heinous crime.
Troy gave me great service ..
My initial opinion was not favorable about this company. I felt like the monthly rates changed far too frequently as my rate jumped by $35 dollars which reminded me of an older reviewer that spoke about her rate jumping by $50. I was really upset that at one point I had to move all of my stuff out of one storage locker to another in order to keep the rates from jumping so high in less than a year. At that time I was told there was nothing that could be done for me. It was a real inconvenience! I received poor service and no incentives for being a loyal customer for almost two years. I was recently contacted by Sam, the district manager who was concerned about my experiences and reached out to me to offer some assistance. I was really surprised as most companies could care less about their customers. Sam went out of his way to help me with my issues and for that I am very grateful. It changed my opinion about this company. I am going to remain a customer and see how things go.
Facility was great, Carolin customer service was excellent. Made me feel welcome, and comfortable but more importantly I feel my items are in a safe place
this place is a blessing. Moving sucks, particularly if you’re trying to save costs and do it yourself, but they have made it about as easy as possible even super last minute like my situation. While I wish they were open a little later to help avoid rush hour traffic in the evening, otherwise I’m very happy with this place. They have enough people on staff at all times that you don’t wait around and everyone is no frills but helpful, and the units are pretty reliable and clean. Their loading dock is clutch without a lot of road congestion.
Douglas was so informative the other day. Our band is looking to store with a storage company, and he told us all the benefits to store with public storage.
Great service by josh
Troy was very helpful and clear with everything. Thanks!
Un buen lugar muy amables
Joshua we very much helpful
I came into the office and Carolin and Troy were amazing. They helped me recover my password and set up my public storage account. They were very patient and helped me with all my needs. The facility is very clean I would recommend to friends an Family. If you decide to rent here ask for Carolin or Troy they are the best
Carolin was absolutely amazing. Very helpful and informative.
Low clearance for truck
It was a good experience after all with Troy. Thanks
special thanks to Troy, who was instrumental in helping me finding just the right space for me and provided first class customer service, while dealing with data correction. highly recommend you to call on Troy for all of your storage needs. Miguel, the manager, handled and instructed difficult transactions with ease. i appreciate his patience and excellent customer service. people like Troy and Miguel makes a huge difference.
Siempre me ha gustado este Public Storage, encuentro que está muy bien localizado, las horas son excelentes, Carolina es excelente. Me encanta mucho el servicio al cliente.
Troy gave Great customer service, one of the best. And very clear on renting process
Crystal was amazing. I came in to see a space and she got me to rent on the spot. She also helped me secure an amazing price . The building is clean and well lit and the customer service here was fantastic l. Highly recommend. She even got me to get a bigger space because the prices were so great. Thank you again!
I love the customer service here. They are very helpful , respectful and kind.Thank you Mr. troy.
Very good customer service highly recommend
Great staff Douglas was very knowledgeable and helpful in assisting me with getting the correct unit for my needs and I’m truly grateful
Alma was amazing and knowledgeable on products and services
Krystal help Med me….Excellent Service! Attentive. Detailed! Caring
I had the best storage experience with the Gerard Ave location. Will definitely be returning for future storage needs. Special shout-out to the employees Crystal, Malik, Troy and Miguel who made my moving out experience way less stressful than it could have been! Idk what they're getting paid, but the great service they provided definitely warrants a raise!
They're horrible I've been with them for several years started at 150$ now I'm actually paying more than my car insurance it's crazy how they treat their so called valued loyal customers
Great customer service
I have my stuff there
I had a seamless experience at this location. Troy was so helpful, he answered all my questions. He was informative and explained the entire process for me. He had great customer service skills. All and all my experience was amazing. I recommend this facility and look for Troy to help you get started.
This place is under construction so when i got there nobody was home it is truly vacant they are not in service. Drive past this Public Storage.
Nice and clean storage
I wanna thank Majick for his patience with me , he helped me find a space cheaper than what I reserved. This brother assisted me like no other & felt like my business was much appreciated. Thank you for making things easy for me.
Clean, very nice workers
Joshua gave my family Excellent customer service
Troy gave me great customer service.....
I would like to thank Majick for amazing service , patient easy to talk to & smart I see he knows the ins & out of the storage business . Thanks again
Very clean and safe!
Thanks Majick that was the fastest rental I appreciate you .
Today I received great service from Troy. He is very knowledgeable on the business as well as very patient with me during my inquiry. I would recommend this location.
I wanna thank Majick & his amazing friendly staff for such wonderful service. He was patient & informative on policy , clean facility as well.
I wanna thank Majick for his amazing service , he was patient with me & it meant a lot to me . Thanks so much you were really helpful & informative.
Troy provided amazing service to my mom and I! He explained all of the information in great detail and we feel confident renting here.
10 stars! Customer service here is amazing. Troy was very kind and patient with me. He helped me find the perfect unit size for my furniture.
Mr Troy provided great customer service and was very attentive. Will definitely recommend to a family member or friend.
Josh gave me excellent service! Would recommended this location
Quick and easy service provided by Troy. The facility is clean and rooms are clean as wel. This storage unit is centrally located near multiple highways and pathways.
Excelente servicio de Carolin, nos dio mucha información, el storage es limpio, tiene buena luz, musica de fondo, el servicio al cliente es excelente.
When you start with them everything is awesome, then six months later they increase your rent by $50 dollars! Something that is not mention when you rent the space, without previous notices. Since my rent payment is deducted from my bank account is very easy just to take the money. Very bad practice just tell you when you call to ask for the increase.
The service from Troy was good & very easy setting up my account with his help
Convenient location. Ask for Majick, he was knowledgeable & professional. He also showed me the space difference between the two I was inquiring of from the company website and answered all my questions. With his help, I now have the best sized unit.
The service there is great and troy help me a lot to understand everything
i would like to thank Majick for assisting me with finding the right space for a good price , he was helpful.
Thanks Majick for being so helpful in a stressful situation , we came with 20 mins left & it was a seamless transition much appreciated .
Thank you Majick for being such a great help, you were excellent !!
I am very pleased and content with the service here! The staff made sure to answer all my questions and made me feel like I fit in. Victor played a really big part in helping me get the right sized unit, for a reasonable price! Great location, I recommend storing your stuff here!
Erica was extremely helpful and informative
Erica is amazing! I had a very stressful week, and going to rent a storage unit was the last thing I wanted to do. She made it a breeze and answered all of my questions before I even asked them. I definitely recommend Erica if you need to rent a unit!
Absolutely great experience working with Troy to set up my storage unit. Super easy process and great service with a smile!
I came into the public storage today and was greeted by the whole staff. it was very nice to walk into a business and be greeted so nicely. thank you to the whole staff at 385 Gerard Public Storage.
I came in with a friend who is an existing costumer and we needed some help with a few things and Troy was very kind and a great help
Extremely helpful staff.
Very friendly. Very helpful and efficient. I would recommend.
Great service thank you Arelin and crystal
Thank you Arelin for the wonderful service
Thanks arelin for everything
Arelin is a wonderful employee
i was in need of storage space and Doug came through for me in a big way! he was welcoming, and very patient with me as i asked a million questions lol! i will be recommending this place to my sister for her storage needs. tysm for the excellent service Doug! 💖
Crystal was amazing. I already have a space and was paying too much for my budget. She helped me get something perfect for my items within my budget and in a timely manner.
I was helping my best friend in this public storage and I would just like to say that John one of your employees .He is amazing he went above and beyond to help me and my friend I will definitely recommend coming to this public storage and look for John he will help you with all your storage needs.
Perfect Assistance from Carolina & John & Douglas the best of the best ! I have been with them since 2019 and they are awesome !
Had a great experience setting up my new storage unit. Troy was very helpful & informative. Showed me me the unit prior to confirming to make sure it was the right fit. Amazing customer service!!
Very good customer services by Troy and John. I am very satisfy with the treatment.
Customer service was amazing, Carolin went through all that I was storing, situated me at the right space based on my needs, John was great too helped me set the app on my phone in the meantime Carolin finalized paperwork with me, they were both great. Totally recommend it.
Staff is helpful. Clean. Thank you
Amazing service all the time from Crystal and Miguel! I love it here.
Crystal and Miguel are amazing!!!!!
Siempre tengo un buen tiempo cuando estoy aquí! Crystal siempre con un buen servicio!
Amazing place! Have rented multiple times here and recommend to everyone I know. Always happy with the service. Shout-out to Crystal for the amazing service!!
Above and beyond! I spoke with Doug he was patient with me asking 10000 questions, I stressed I was worried about storing my deceased grandfather belongings someplace while we figure out what to do with it all his stuff. Doug was efficient and thorough it was good to have his help as you can imagine my brain was foggy with the loss but I know Doug set me up correctly. If I you need to store anything away for a time period this is the place.
Beyond amazing, Carolin was phenomenal, very knowledgeable, knows business inside out, situated me where I needed, took her time to make sure I was situated in the space that fits my needs. More importantly her customer service was great. I felt welcome. Thanks so much for having people like her around.
Excelente servicio, Carolin nos explicó todo, fue muy atenta y cordial, este es el lugar número 1 para guardar tus cosas.
Carolin la mejor, aclaro todas mis dudas. Excelente servicio
Carolin, the manager, is super! She helped me with my unit, was patient and so easy to work with. Thanks for making things a bit easier under difficult circumstances.
It was nice meeting Majick he was a perfect gentleman, he serviced my husband & I with ease. I understood everything he explained the policy perfectly.
Received excellent service from staff member Troy ! Very helpful and informative on all my public storage needs
Congested not enough parking space and the Resellers be hogging up or the loading dock space in the back have to carry items from a far distance just to get to my unit
I wanna thank Majick for encouraging me to find my key. I thought I lost it and completely gave up but his kind words motivated me to keep looking for it. When I saw him today I had to thank him because I was able to find the key. Thank you so much for helping me out & giving me suggestive tips on how to find my key to the unit.
Troy & Carolin we’re great! Excellent service.
I wanna thank Majick for being a great help to my wife & I with his service. I decided to keep the storage space instead of vacating , he was very informative and it made sense to keep the space since my wife still needs it. He was very kind thanks again bro
Crystal was absolutely amazing. I came in not knowing what I needed but she assisted me immediately and got me a great space for an amazing price. We got everything done quick and efficiently. Amazing service and amazing building!
Today is my first time getting a space & wanted to thank Majick for amazing service , much appreciated he was quick , fast & professional.
Clean location and friendly staff
Such a welcoming team. Very clean facility. I was extremely impressed all around.
Super please with the help I received from Miguel at the public storage very insightful and informative very glad he was able to give me all the details I needed to make well informed decision truly appreciated
Troy Hazel has offered beautiful service. He’s patient, understanding and gets the job done !
Troy’s customer service was awesome!
Doug was great with helping me to find the right size storage for my needs. He is great with customer service and very helpful. I highly recommend anyone to go to him for help.
Amazing experience with Troy! Excellent customer service made everything easy to understand.
The manager was so pleasant. I was given a unit in my price range, and I am happy.
Thank you so much Doug was very helpful and very nice easy to deal with and very fast lucky to have have him help and they gave me a promotion deal that really save me money please give them a try
This is my first time coming to store & I had a warm welcome from Majick. He knew exactly what I needed & he was kool to talk to very informative . I appreciate his help hopefully these damp checks take care of my items lol much appreciated man thanks again
I would like to thank Majick for great service , first time meeting him & it was a positive experience . His attitude was good to me & my mother was even satisfied with his service provided , thank you bro for everything .
I wanna thank Majick for always being a gentleman. He is always kind & helpful, he is the reason I continue to store with public storage !! The best guy I ever been assisted by .
Elevator is always out of service
Highly DISGUSTED! I had a high opinion of the place when I initially moved in 6 months ago and had no issues until I moved out. Only 1 elevator was working on 2/27. This is the last weekend of the month and traffic is always high on these days, it in totally inexcusable to have this poor service during these times. I spent 4 hours waiting for elevators to take things to the truck or come back up for more. Many times the elevator was naturally full with other customers. The staff did nothing but make announcements about being patient and, even spoke over my wife when she tried to give suggestions like have a staff member man the elevator. I was moving into a new place and no longer needed the storage but, this validated my decision and will gladly not spend another dime with this place! The rates went up 33% after the initial 6 months so, my decision was easy but, this was the cherry on top.
Hi I have rent storage unit form different company. I could said that public is one of the worst storage company I have dealt with. I have made a reservation online put the day to move in and circumstance was not able to move in and got charge 37.00 for no reason and when I call the store they told me that it could not refund and the lock that I didn’t pick up could not get refund. I would NEVER Recommend People to use public storage
I go in, I go out. Never an issue unless you get there close to closing time. That's when most carts are in use, and elevators are busy.
Came into this location and was greeted by Crystal immediately who gave me a breakdown of sizing and pricing. I then returned the next day and was assisted by Troy who showed me the space and helped me complete my rental. Between them two, I was blown away by the customer service and I am so happy with the outcome.
Excellent place, great customer service, Carolin the manager was great, place is clean and well lid, nice music on background too.
I have great experience there ,very professional and clean Nice gentleman name Troy . Lol 😆 I found my crush 😍
The Staffs were extremely helpful, Especially Josh is great. He walked us to our unit showed how to navigate the system. He is a great asset to the company. As well Ms. Stephanie. All very pleasant.
The staff was nice but most of all the place is very clean.
Excelente storage, carolin la manager tiene un servicio excepcional, y tiene mucho conocimiento. Lo recomiendo al 100%.
I just open up account today and Jessica,The young lady that works there was very helpful. And well mannere.
I initially booked online and Troy gave me a call to complete the process and once I came in to the storage place he was very pleasant and took the time to answer all my questions. Definitely helped me with my decision process to be met with such hospitality.
Excellent service. Jessica was great from beginning to finish. Clean facility.
I like the people there and it’s always someone around to help you… they never make you feel alone
To all concern, Thank you "VICTOR!!!" You are truly the best in customer hospitality. In my moment of crisis, you patiently helped me navigate step by steps the labyrinth of "Senior Citizen Status;" Clueless maneuvering the high technology world. You actually made it stress free to understand getting things done to fruition. My gratitude to the staff on Gerard. Please keep up your excellent work, your customer "Bienvenido" atmosphere!!! All my family and friends will follow me to you. Warm wishes for the new year.
I had a great experience, Carolin and Joshua were amazing, took their time to show me and explain me how everything works, moving process is always stressful but I forgot about that as soon as I put a step into this facility, they made me feel welcome and that my items were secured. Nice and clean place. Definitely recommend it.
Me gusta el storage lo único que no le doy las 5 estrellas es porque si uno paga antes del último día no hay problema pero si pagas al otro día del último pago te cobran como una mensualidad de tarjeta de crédito $25.60 y creo que es demaciado estabien que cobren $5 por cada día de atraso pero $25.60 es demaciado y suben la renta todos los años a $40.00 más y eso no es justo como va a ser que un cuarto 5×10 pague $184 ese es el pago de un 10×10 de verdad que public storage son unos ladrones
Today is my first month so far so good. Mr. John was very accurate and informative about the storage facility and the do's and donts. He took his time in explaining and making sure everything was great yo go before I left. Great help dont come easy Mr. John you are an amazing example of that. Such a peaceful experience.
Big shout out Carylin who helped be back in Fall of 2021. She was very patient and helpful with my storage unit downsizing transfer. She had thoroughly detailed everything that I needed to do in order to have a seamless transition, and her due diligence was and is appreciated. Thank you Carylin for your amazing customer service!
Thank you John for the quick and efficient service this was stress free and your a great people person.
My man Troy is the best!!! Showed us two units and helped us decide if it works for us. Explained everything and made the process super easy!! The best ever!! Also his 5’s are fire!!
Víctor was great. I’d give this place 10 stars if I could.
Many thanks to John (employee) for quick and informative support in opening a new account. I needed a storage room and was able to have one opened in less than 20 mins, John showed me what rooms were available and at what pricing. I can’t stress this enough, I had the keys in less than 20 mins!!! Happy customer!
John was helpful and customer service was awesome..
Troy was very helpful & polite would defently recommend him if you need any help
Tienen un buen personal... Y estan bien ordenado diferente a otros..
Very professional good job
I started renting with this place two days ago. The employee by the name of Troy was such great help. He was very nice and professional and he explained everything to where I understood from registration, to renting a space, to accessing my unit from the app and more. I suggest dealing with Troy when you go to this location. He’s very understanding and helpful. Thank you so much for your help Troy.
Erica was amazing always willing to help and very knowledgeable of her job will definitely recommend this place to others
Troy was the person That helped with my storage space he was Extremely knowledgeable And great customer service
What excellent service i received from John at customer service. He made me feel comfortable with getting my first storage space. He explained everything to me to make me feel comfortable with using the storage company. It was a pleasure doing business with him👍🏾
I had a wonderfully experience over here very polite one of the staffs name Troy deserves a raise
Crystal & Miguel were helpful with all my storage needs; great customer service. The unit I purchased from them was the perfect size, and for a great price within my budget. Property well kept, great staff! I recommend for sure.
The expertise and polite manners, not without mention, her knowledge of her job. Was an honor to being taken care of such a GRACIOUS and ARTICULATE WOMAN. WHO STANTDS TO BE AN ASSET TO PUBLIC
Crystal was awesome! Very nice and professional. She gave me the best rate! She is friendly and nice. A pleasure to work with!!
Does not give veterans discounts
Tory was helping today with my unit had a great experience renting
Very clean and just painted. But they always have bathrooms close. No good for diabetics.
My experience was amazing John helped me the minute I walked in I was greeted, he made everything easy for me. I was very specific on a floor and he looked and found me just what I needed. Excellent prices Very clean workers were very helpful everyone greeted me even down to being in the hallway waiting on a elevator amazing. I recommend this storage place to anyone.
Troy was a good help
Troy was very helpful from reservation to me loading my items. He helped with my lock demonstrated how to put it in and take it out. The lock got stuck and he still remained very professional. I appreciated his kindness and he was very verbal in his tour also explaining my contract. GIVE HIM THE NXT 5 WEEKENDS OFF HE DESERVES IT 🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾
One of the best help ever
Troy was very helpful and kind. He directed me thru all my paper work . He was awesome!!!!!!
Jessica is a true professional. Very respectful.
Great staff, clean and quiet space. Troy Treated me with so much patience, he is so kind also the other coworkers. They did everything possible to help me gettin a unit space. I have no words to say thank youu
Malik good man
Excelente servicio de Crystal. Helped me save money!
Facility is great, well lid, nice music in the background, everyone is very helpful and knowledgeable, especially Carolin the property manager, always has a smile and the willingness to help. I recommend it 100%.
Me gustó el local y la asistencia, Carolin la manager tiene un excelente servicio, las facilidades de pago son excelente y no me fui con ninguna pregunta pues Carolin tenía la respuesta a todo.
I have been storing at this location for a while now along with my family member, Carolin and Miguel both property managers are amazing, very knowledgeable and friendly, I have never been in a storage where I get treated like family. Nice music, nice climate control. Amazing place. Totally recommend it.
Thanks John, excellent customer service im glad I come here with people like him on the service.
I’m from upstate but I’m in the process of moving down to the Bronx and was shopping around for storage. I stopped by Public Storage to get some information, the girl I spoke with, Erika, was incredibly nice and helpful. I will definitely be storing with this company when I move.
Walking into this particular storage building was an amazing experience.I received the best welcome from customer service TROY he gave me all the info I needed straight to the point in details where I understood the process. Will recommend this particular storage unit.
I was helped by Erica who was very respectful and attentive to me very good customer service from over the phone to in person I was taken care of in a timely manner
Ericka took my call a couple days ago. She is helpful, kind, and extremely competent at what she does. What an incredible asset to your organization! Thank you Ericka! Thank you PS! Sandra S. organization organization
The place is nice and the people working there are better, I was attended by Erica. She explained everything to me, the options, promotions, how use the elevators, the gate the app, the prices, etc. More importantly, she made me feel like she cared about me, she was very friendly and humble.
Vert clean some of the employees need to be a little more considerate about let us use the restroom
Meet with Stephanie helped explain the move in process and access to the space. It's clean and bright storage space. Thank MJ
Troy helped me out so much in such a time of need ! He was patient and very supportive with me , I am very grateful for this location and the amazing service received from them!
Troy and Joshua have very helpful in our public acquisition today and we recommend them highly. Thanks for having them always. Anne-Verlane Douze
Waat can I do with this .
Amazing job from Crystal and Kamille. Love coming here because of them. Shoutouts to Tiffany and Erica for the amazing customer service.
Carolin she is very helpful, professional and nice she went out her way to help me find the best solution. She was recommended to me from another customer . Storage is very clean and well lit. Totally recommended.
Tiene cosas buena pero Muy careros digo demaciado
Crystal es maravillosa! Le recomiendo a este lugar y a ella.
Public Storage is amazing every single I come here I always have an amazing experience, today I had the pleasure if Dealing with John and Miguel they were both super amazing and answered all my questions
Erica was super helpful in assisting me transfer my space and helping me save money . She's the best
Troy was so so helpful and friendly!! answered all of my questions and was super patient as I checked out the space. he was genuinely trying to help me out, not just make a sale or anything
Muy buen servicio de Jessica! Very helpful and helped save me money!!
Jessica was AMAZING!!! Super friendly, knowledgeable and professional. The whole staff overall 👍🏽👍🏽.
Miguel and crystal helped me with my move in with great service and the best smiles. I appreciate your help I would highly recommend
Miguel and crystal gave great service… always willing to help
Troy very helpful polite , took the time to add every step took the time to show me step by step what should and what not to , "Gate is Heavy might hurt you" THANKS FOR YOUR HELP MATE ! GOOD SERVICE VERY HANDY
•:*¨¨*:•.A.•:*¨¨*:•.FIVE.•:*¨¨*:•.STAR.•:*¨¨*:•.SERVICE.•:*¨¨*:•. THANKS Alma. My Son rented a unit, she was very friendly and knowledgeable.
Muy bien servicio de parte de Miguel. El me busco el mejor precio. Recomiendo este storage a todos.
Miguel was excellent just terrific. Couldn't ask for better service. Went above and beyond, thank you so much for your help.
Excellent customer service. This establishment was extremely clean, well sanitized, overwhelming great. The prices are reasonable and affordable.
Josh gave excel service totally recommend
Great service thank you so much Arelin
Great customer service thank you truly stephanie!!
Malik was such a helpful person I couldn’t of had a better move he help me up and down with my things and had such a positive attitude I’m so thankful he was on shift today he super awesome!!!!
Such an amazing experience every single time I come here both Crystal and Miguel always provided me with EXCELLENT customer service, the facility is always clean and well maintained I will always recommend everyone to come to this Public Storage
Miguel and Crystal are super helpful! I came in looking for a storage unit and was greeted by both of them with a smile on their face. They helped me by explaining everything to me and explaining the current promotions they have for new storage units. They were very informative and answered all questions I had pertaining to my rental. The office and building itself is very clean and well maintained. The restrooms were beyond clean. Everyone was very respectful and everyone was properly wearing their masks and sanitizing everything! 👍🏼
Crystal, the young lady that works at this storage facility is extremely professional, patient and knowledgeable. The transition process in obtaining a smaller unit was smooth and stress free thanks to her professionalism. I had many questions about the facility, the payment plan and the smaller unit, in which Crystal allowed me to inspect the unit that was on the same floor. She answered all of my questions and made sure I was satisfied. I couldn't ask for a better experience. This facility is very clean and the floors are ventilated and well lit. The large elevators are great. I would recommend this storage facility to anyone that asks. I would also tell them to ask to speak with Crystal.
Love the place. Secured, clean and easy to get to.
Great, helpful staff. Clean facilities. Highly recommend.
Muy bien servicio de Carolin, Miguel y Crystal. Mi storage favorito!
I had a great experience at this public storage. Kamille and Miguel were such a great help
You guys are wonderful. Clean building and great staff members: Crystal, Miguel, Kamille and Malik. 100 star service!!!!
This location is the most professional and helpful to all needs. No matter if you’re storing personal, business or commercial. It’s a perfect fit and the staff is super friendly, they execute all your questions, concerns etc within a timely fashion. The process was smooth and I was in and out. Malik and Miguel are phenomenal !!! 10 stars if I could. ❤️❤️❤️❤️❤️
This location great they helped me with great experience to get my space kamille is a great helped she helped me find my space and everything thank you for the help
Customer service is great been here for years love the way all the staff are helpful especially Miguel Stephanie and kamille
Public Storage is one of the greatest places to store your belongings, especially Kamille, Joshua and Miguel they are amazing and always provide amazing customer service
Miguel kamille helped me with my account today and was very positive and willing to help thank you for great customer service
Great crew! Very helpful and knowledgeable with all my questions and concerns! A special thank you to DM Stephanie! Extra professional and extra courteous which sums it all up in my book!
I have used public storage for the last 6 years at different locations and for the last two years at 385 Gerard Avenue. I find the staff to be very friendly, helpful, and great to communicate with. If you are experiencing problems of any sort, you can request to speak with their District Mgr. Ms. Stephanie and the Mgr. Miguel and they will sure to be curtious and sympathetic to the ear. So far, I haven't had any bad experiences with this Location, so it is very appreciative to the heart!
Thank you Arelin for the wonderful service and the rest of the public storage team, also thank you to Stephanie! Love this place
Crystal helped without any hesitation and full support with the paperwork and access pad. Amazing service and super friendly.
Josh was super helpful, concise and informative. He answered all of my questions as a new client politely and with clarity.
Excelente servicio y local
Great service thank you Arelin
Joshua was amazing. He took the time to explain all options for renting. I felt great knowing people still have your best interest at heart. Thank you Joshua
Great staff thank you so much for the exceptional service their employees give, Arelin, very nice young lady.
I came here to rent a storage unit and Arelin provided me with best services. I highly recommend her as she was very patient and sweet throughout the process. Explained everything in detail.
Este storage es muy inconveniente incomodo en especial para mi esposo que trabaja de 6 am a 6pm entonces el storage tiene un horario muy incomodo, disque por la pandemia habren de 9:30 y cierran a las 6:00 pm
Staff extremely helpful, facility is clean and well lit, and only those authorized to be on your level can go. Note that if you use a U-Haul of any size, you cannot park in front, only by the back loading dock. Space is limited (can't be helped), so get there early enough that you can wait for an opening if need be. Neighborhood people ask to "help" if you use the loading dock, but they always are polite and don't harass you. For the right price, they ARE helpful! They just want to earn an honest dollar, but if that sort of thing freaks you out, use your car and make more trips.
I was encountered by unseen circumstances at the facility. I was called multiple times and every single time I was greeted by super polite staff. Today I came into check on my space after not being able to do so and was assisted by Carolin and Crystal. Fantastic attitudes and excellent customer service! Love this facility.
Too small parking lot.
I will like to say that Carolin, Joshua and Miguel provide excellent customer service. They go above and beyond their duties to help everyone.
Ridiculously expensive, but so is all storage in NYC. The staff at Public Storage on Gerard Ave are warm, kind, professional and super helpful. The facility is clean. There is a parking lot. I've been storing with them for at least seven years. All I could ask for are lower prices. Otherwise, beat storage I've had in NYC...
crystal s was amazing spectacular service
Crystal is super helpful and patient with us, she is also very clear with the instructions and procedures! Five stars!!!
Crystal was absolutely phenomenal: she was professional, helpful, kind, genuine, and most importantly, she went above and beyond to make sure we had everything we needed for the move! Thank you, Crystal.
The most helpful staff! They’ve gone above and beyond.
Great service Thank you Arelin and Carolin
Stephanie was awesome!!! Saved us money and got us into a great space. This place is way better than CubeSmart.
Stephanie is very proficient and courteous.
Excellent customer service. Representative Arelin was the best. She was very helpful and knowledgeable. 💯💯
Stephanie was very accommodating and extremely friendly and efficient. Thank you for explaining everything and offering me a great solution for me situation.
Great service thank you for everything.
Arelin was so amazing
Arelin and Joshua excellent service with down loading App and transferring units
I had excellent experience thank you.
Stephanie was great!
Really love renting here because of nice people like Joshua, Mike and Josh who are super professional and really helpful! This makes all the difference. Units are also clean and well lit. Nice place.
Thank you Arelin and Miguel for you exceptional customer service
Thank you so much for the wonderful service Arelin
They gave me a great experience! The people are very friendly and helpful. They are an amazing help! 10/10 would recommend!
Crystal (from the Brush Ave location) was awesome & extremely helpful.
It was really simple and they showed us the storage unit without any problems!
I loved it, they were very helpful and answered all of me and my families questions.thank you Arelin
Arelin was very friendly and knowledgeable. She really went above and beyond to help. Thank you so much 😊
Great customer service
Victor was very helpful , courteous, and very professional.
I had a great experience Arelin was very helpful.
Great first time customer experience with Arelin! She made everything super easy.
Very helpful and informative recommend come to arelin
Miguel... Is Fabolous in his profession ... His is well aware, thoughtful, efficient, and kind. Such a joyful spirit. This past year has been awesome working with him and the whole team as well.. They Rock! . 👍🏽👍🏼👍🏻💥
Very organized storage, secure and affordable.
It was very nice people who serve you and let you know how it’s works around public storage I will all ways Recommend you yo use public storage
Great customer service…..🤩🤩🤩🤩
Clean, Neat and professional staff..
Arelin was amazing explained and showed me all about the storage ..also great attitude ...GREAT SERVICE.
Love it very good storage place
The air was nice as well as service
Arelin was super sweet and friendly. She helped us step by step through the process and was patient. Definitely love the service and location.
Victor made the registration process so easy and helped me and my wife make the right decision when it came to the storage sizing.
Miguel and Arelin are great employees
Great experience thank you Arelin
Muy buen servicio de Crystal! Gracias!
Good location and good customer service keep up the good work
Muchas gracias Arelin por ayudar y ser proffesional
Very efficient,excellent customer service, fast service . Mike
Estoy muy contento con el ser, la joven que me atendió fue muy amable y muy profesional,, muy bien capacitadas,, le doy un 10, por su excelente servicio,, gracias
The front deskstaff was very professional in every respect. Moving in was a great experience.
Thank you Arelin for your service
The facility is clean and organized. The staff are exemplary and professional. Highly recommended!
I want to thank Mike for helping me get back into my unit. I lost my keys for my storage unit and I wasn’t sure how I was going to get back into it. I’m grateful that Mike understood the need that many people had issues with getting into there unit after loosing their keys. Due to that, he helps customers get back into their units. Thank you again Mike and I really appreciated your help.
Very good service helped me with the app and was great customer service
Great service by Carolin, knowledgeable, always has a smile and an answer for my inquiries.
Your client had good-manners and expedited tasks quick.
I was assisted by Arelin, she was very helpful, guided me through how to get to my unit. Showed me the loading bay and gave me all the required information needed. She also went out her way and swept my unit out, thank you so much young lady.
Arelin helped and gave me a tour. I feel like my things are safe and secure with the great customer service I received.
No complaints. Good service.
The overall service and quality are wonderful. No complaints. No problems
Excellent service, great people!!
Best storage team Ive ever meet! Pretty clean instalations. Definetely ill keep using this facility services.
Gracias por todo
Great staff thank you for everything
Arelin was super helpful & so was Stephanie the district manager great experience !
I have done business with this storage for five years and the customer service and workers at this storage is the best their is and they deal with you with kindness and respect
Good location, well lid, friendly staff, very accessible, 2 big parking lots.
Thank you Miguel for your outstanding service!
Crystal was very nice and informative. She explained everything thoroughly and efficiently. Although I think there prices are a little bit high, it was still a pleasant experience. Will be recommending.
I have been a customer at another storage place but the customer service I get at public storage is very professional and the 12 story building is well maintained. When I come to find out its maintained by one Maintenance worker that I met he was kind, polite and happy doing his job and smiled when I Complemented on his work and told me thank you. Great job Mike keep at it and I'm sure I'm not the only one who thinks so.
Communication is poor between staff and customer. Needed a small unit was force to rent a larger unit. Do not have access to my property after 6 pm. When contract/lease is up will change storage. I need access after 6 pm. Closes to early and opens to late. For a large storage so large it should communicate better with it's customers, and have better hours.
Clean, efficient, easy in and out. Very reasonably priced!!!
Arelin, Crystal, Carolin, were awesome and helpful and very kind! As soon as I walked in the door, Carolin acknowledged me immediately! Thank you ladies for great customer service!
Carolin and Arelin great service. Treated me with respect and were very attentive. Thank you for your special treatment.
Arelin Excellent service Nice person
Arelin y Carolin siempre me atienden super bien, siempre tienen respuestas a mis preguntas, el storage es muy limpio. Hay muchos parques y el edificio tiene muy buena Luz. Tambien tienen musica de fondo. Lo recomiendo totalmente.
Excelente servicio. El edificio tiene buena ilumacion. Buena musica. Super limpio. Carolin y Crystal son excelente. Totalmente lo recomiendo.
I really enjoy this storage facility and highly recommend it! Staff are great, facility is clean, and it's extremely affordable. My gripe with this facility are the hours. 9:30am to 6pm on Weekdays is pretty horrible for the normal 9 - 6 employee. I literally have to plan when I'm gonna visit my storage until because I work during those hours. These new hours were due to Covid, but with the city reopening... Will the old, more open hours return? I sure hope so.
Hi - When our small bio tech company need a short term storage solution we ended up at Public Storage at 385 Gerard. Our experience was terrific, when we had to move out there was some logistical challenges and the Public Storage Team was awesome - really professional, efficient and helpful. Shout out to Crystal, Camille and Miguel. - Thank you! I highly recommend this public storage facility.
Victor was super helpful today with my storage unit. He showed me my options before paying. He helped me out with estimates as well to fit my budget. 🌟🌟🌟🌟🌟
The representative that services me was Excellent!Victor Risado
Crystal and Miguel are very patient with me and always provide excellent customer service definitely recommend storing here
What an amazing storage facility it is super clean and organized, and the customer service that I received from both Crystal and Miguel was incredible they answered all of my questions and any concerns that I did have and they helped me with getting a storage space for the perfect price, I would definitely recommend Storing your items here 10 out 10 stars if I could give it
Mike was a very helpful and respectful person . He helped me with my storage unit and worked very quick and professional. The storage place is very well maintained as well. Thank you mike for your services.
This place is great storage place mike is always ready to help great customer service from Miguel and the place always clean I highly recommend this place
I was searching for a good storage company and decided to try Public Storage. Upon entering Public Storage, Victor was very professional, helpful, patient and explained the company’s policy in full details. He showed me a few units and explained the benefits of the unit size and gave me a tour of the facility. Thank you Victor for making a difficult decision easy for me.
Mike was extremely helpful to me & very polite. I’m so impressed by his behavior, I’m intrigued to apply working for you guys. Thanks again ..
First Impression the place looks well maintained looks like the maintenance guy is on point the staff are very friendly and helpful but some of the customers don’t have respect for the place.
Joshua, the friendly employee at Public Storage, gave excellent customer service in showing me the best storage space for my needs. He took the time to patiently help me navigate the on-line registration process, and made sure I practiced using the entrance code and space lock. He even went above and beyond to look up on his phone more handicap accessible transportation back to my place. Thanks!
Thank miss Stefanick, for making the process of adquaring my rental space so easy. Your level of professionalism, and deligence in service are outstanding. You made difficult and confusing process clear and simple. Thank you very much.
Horrible staff. Unsanitary conditions. Too expensive.
My experience at this location was great mike was fast and affective he is very professional and kind
The place is nice and clean and the workers are great. The location I give 5 stars but I take 1 off bc the companies increases are insane.
Excellent, clean, new storage facility
This place is amazing Miguel helped me out so much with my rental and answered all my questions, great customer service
The team at this location is exceptional and really good above and beyond to help out customers!
Staff is excellent, the place is clean I will highly recommend it to my family and friends.
The service was amazing. Jonathan had great manners and was very polite. I felt comfortable and would recommend Public Storage to others.
Facility is clean staff is friendly and very helpful. Facility has modernized systems to make it as convenient for customers as possible to maintain and access their unit(s).
Miguel una calidad humana increíble muy atento cordial y respetuoso inmediatamente llegue me hizo sentir como en casa la verdad es que estoy satisfecho con todo el personal que me a tratado incluyendo la persona que me llamó por teléfono que ahora mismos no recuerdo su nombre pero un 100 para ella. Arelin wauu no se ni que decir pero empezaré diciendo que es una chica encantadora a la hora de tratar con el cliente me ayudo en todo lo que pudo y puso mucho interés en que quedara conforme con su trato siguo sintiéndome en casa con personas como ella mucha profesionalidad y respeto ante todo
Great customer service from Arelin and Great communication service
Buena experiencia hoy de parte de Arelin
Muy buen servicio
VERY PROFESSIONAL VERY CLEAN
Josh was great , he did a great job showing us the storage.. excellent services . I recommend it ✌🏽
Excellent customer service and facility! They have competitive pricing, the facility is very clean and secure, and I've had a great experience with everyone who works there. I would highly recommend this Public Storage!!
I came in to find out information on renting a storage unit and Kamille was very helpful, polite, and very informative. Thank you for all your help.
Victor was extremely helpful and informative. He was able to explain everything without any confusion. He knew his way around the place so effortlessly. I’m very pleased with my experience at Public Storage. Location is also great and the space is exactly what I needed! Thank you Victor!!
Thank you to Miguel for giving me a breakdown of their rates and recommending a size that was perfect to me and thank you to Crystal for showing me the space and helping me complete my paperwork super fast! Very efficient team. Thank you!
Great as always. Clean, organized and helpful.
Very good service
Great facility and people!
Carolin is the best at Gerard avenue!!! Always such a doll and I’ve been renting for years here!
Crystal was amazing! Came in looking for a space and she helped us save tons of money by directing us towards their e-rental option. This worked out perfectly since I wasn't moving in right away. I really appreciate it and great customer service!
First time using this facility and at this point not much to say. March 2,2021 Update from this point on just wanted to add more info I am content to say that this seem to be a good place to store it's clean well keep people here seem to want to help make sure you are happy using there facility. It's easy to set up an account with them and payments to them are easy as well , you can pay in person or by card both ways great. Do advise must come in with face covered because on covid-19 please respect and do so. Hope you like this site 385 Gerard Avenue it's greate site others i assume are as well keep.
Good customer service provided by Arelin
Had a great experience, have been with them over 10 years and never had any problems, excellent staff ,especially Carolin the manager, she is awesome!!!!!!
I really like this storage, great service, good lights, staff is very friendly, especially Carolin and Crystal... They are excellent...
Out of all of the Public Storage buildings that I’ve been to, this has been the best one. I have been a customer for a while now and every time I come to the property the customer service is exceptional. Super shoutout to Carolin, Miguel, Crystal, Arelin, Josh and Mike. Also to their manager Stephanie! You guys are awesome!
The place is good very clean and the workers are nice and friendly. If you should have a issue a problem speak with the staff or managers to work it out as they will do what they are able to do to help as they did for me
The district manager Stephanie assisted me quickly when I needed it. You guys are the best!!!
Great customer service from Mike , Friendly staff and the place is so clean .I was satisfied with the customer service of the gentleman and ms. Cristal T thank you public storage.
I went yesterday and this very nice young lady helped me out, her name is Arelin she made the process so easy and she was very kind, I definitley recommend this storage facility.
Public storage in Gerard avenue it was the best option to store my belongings in the city, close tho the highway 85 and across from Manhatan 🙏🏼
Great experience. Everyone is super nice and very helpful.
Very clean and well kept place
Today i went to the Gerard Avenue location for Public Storage and u was assisted by both Caroline and Miguel and they provided me with amazing customer service and helped me with all of my storage needs and got me to the perfect sized space that I needed and got a me really good rate that was within my budget and their facility is so clean i definitely recommend that you come and store your items here great staff and amazing service THANK YOU PUBLIC STORAGE
Great staff, really kind and helpful. Mike is an awesome worker, really kind and helpful
Arelin was very knowledgeable of her jobs duties. Took care of me, very patient on my undecided situation and helpful. Would most likely recommend this place to anyone.
My customer service with Crystal t is amazing she was very helpful and polite
My experience with public storage is amazing mike does a great job cleaning the building and my customers service with Miguel was so helpful and polite I had no problem with him
Great customer service with Arelin and the building was very clean !!
I wish to complement Mike from maintenance and Miguel for their kind and professional services.
Carolin was Amazing!!! She made my storage experience easy. She to took her time to explain everything to me. She answered all my questions. Her customer service was Top Noch!! Excellent! I would definitely recommend Public Storage to all my friends.
Like the storage size for the price, the only set back is that they open too late and close to early. I get off from work and have to wait 2 hours for storage to open. Please change the time for 9am and close at 7pm.
Great service by Alma!
I have been a customer for this location, for quite a while and Carolin the manager for this location has amazing customer service she explained everything to me... Totally recommendef This is the go to place for storage. .. Clean.. Accesible...good lighting....
The Staff handles everything with care. The manager Stephanie is great, along with Carolin and Cristina.
Price reasonable affordable.Storage space is Spacious and Clean.Staff is Remarkable
Gotta say public storage has great service for customers. And a great enviorment. Good service with clerk. Ms. Carolin from public storage.
We had a great experience with the Public Storage at this location. Josh was extremely thorough and helpful with setting up our rental. He left a great impression for this company. The facility itself is very clean and seems very secure. I highly recommend this location.
Christine did an amazing and wonderful job!
I have a unit in Orlando, FL but I came into this location due to needing assistance with my account. Crystal did a fantastic job in helping me when my space wasn't even here. She could've easily brushed me off and sent me to call my location but didn't. She's an angel!
This Public storage in Gerard ave is amazing. Very polite personnel, and such a serviceable maintenance guy! Mr. Mike was the most helpful and always on it if you need any help with your lock or help with anything really.. Amazing service! Miguel from the front desk was also great. Clean spaces and great attentive people. Thank you guys!
Carolin, Crystal, and Miguel were very efficient, friendly, and professional when it came to assisting me thru the rental process. It is my first time storing, I thought it would cost an arm and a leg and take long to rent, while a lot of paperwork to go thru and understand. My fears were relieved. Definitely would recommend.
11/10/20, Public Storage price was reasonable for space size. Their location is the prize factor, I can load up my shopping cart with decorations stuff and walk it down! They had immediate appointments. They charge $ 15 a month for insurance, and they charge for cylinder lock u keep. At U- haul u get a swipe card, at PS u presently have to input your 7 # code to enter and use elevator! PS has a phone app is in development. The Place is clean and I enjoy the music while organizing my unit!
Office staff Josh was very professional and efficient in assisting us.
Great place for storage.spacious and very private.
Could be cleaner, cold, not enough carts, never any managers around tl discuss a matter, bathroom can use more cleaning and supplies etc.
The customer service was outstanding and very informative about Public Storage. Joshua gave so much information on my storage space which in fact I had to upgrade because the size that the Call Center gave me wasn’t good for me. It is very important to come in person to see the space that you want to purchase. Excellent Service all around for Public Storage!!!🙏🏾😃
The facility staff was helpful and respectful, Josh worked with me to find the proper solution to my storage needs. U have use storage location from other big brand name in the business, but it seem public storage have cust srv covered and their facilities are better than those of other bigger companies.
Great place close to the highway, clean, good customer service.
This place was clean, easy to access. My experience was good overall. This is a 3×3.
This is a very clean and well-lit facility. The staff is extremely nice and professional, especially Crystal, Miguel and Ireland. They really knew how to help me and provided personal care and attention to every client.
The lady was very nice and quick and pretty good space and cheap.
I had mixed feelings about putting my items here when I came in the first time everyone was friendly and nice Miguel helped me and skilled at me at the counter and Joshua took me to look at units I did a reservation online and Joshua called and asked me what time I was going to come in to view the unit I told him I was unsure and I asked that they stopped calling me as much he continued to ask me what time I was coming in and again I told him I wasn’t sure I just knew I was coming in on that date he then called me back another day and left me a message saying that if I didn’t come that day they couldn’t keep the price that it said online. When I came in because I wanted them to stop calling me Miguel helped me and he is so funny and nice I felt comfortable and he is the reason I rented this unit if this was only a review in Miguel I would give it 5 stars.
Stephanie and the team are fantastic. It is such a pleasure coming to this facility for the last several years. I appreciate you guys!
PUBLIC STORAGE PUBLIC STORAGE what an amazing facility the staff is amazing especially Miguel, Christine and Crystal they always are super helpful and have amazing customer service, the facility is super clean and my floor smells amazing, I always enjoy coming here and the rates are amazing definitely recommend storing here
My experience was a very pleasant one thanks to Crystal, she was very helpful, knowledgeable and professional which is hard to find nowadays. I went there to switch from a different storage company where my unit was broken into and she handled my situation with ease. The prices are also very affordable and the facility is very clean. I recommend anyone looking for a place to store your things to give them a visit.
I recently rented a unit in this Public Storage. Staff seemed very welcoming and helpful. The place is so neat, clean and well lit. I was taken care by Josh who was very nice and fully explained everything with such patience and professionalism. Thank you Public Storage for your business.
ONE OF THE BEST STORAGE FACILITATES I HAVE EVER BEEN TO,AMAZING CUSTOMER SERVICE and the facility is extremely clean every time I come here I always get helped by Miguel Carolin and Crystal they are super knowledgeable of the facility and also helpful 10 out of 10 will recommend all my friends and family to this location because they are truly the best around outstanding performance every single time
Nicki is amazing, she gave off great customer service and understood my situation. She prepared and broke down the prosecures and times. I couldn’t ask for a better person to explain the most important things for me. She answered all of my questions!
They keep taking hours away from customers, it used to be from 7am- 8pm , but now its from 9:30am to 6:30 pm. All Employees must be replaced !!!!!!
The deals are good at first , but after 2 months ohh budy
They was perfect in helping and getting settled in right away. Wonderful employees
Employees are well mannered and helpful.
The Manager Miguel was absolutely amazing. He explained everything in detail and even went as far as to change my initial unit to one close to elevator to make my move little easier after stating im moving in large items. Facility is clean, has parking, all the staff were welcoming and they have taken the necessary measures to ensure they assist customers safely and efficiently during this pandemic. Thank you for making my move a little less stressful.
Es muy execibo el precio hay storage mas economico cerca
Good reception , very clean place and Josh was very nice and helpful. I really appreciate the welcoming. I encourage anyone who want a storage to go to public storage.
Packed on weekends, best time is middle of week early in the day...safe and great service
I really appreciate the free lock cut service provided by Stephanie. I'm completely surprised and delighted by this! Great property and staff at this location.
Was very clean and open. Jessica was so professional and friendly very refreshing! She explained everything thoroughly made it a pleasure!
Great customer service from this young lady named Christine.
The employee named Josh was of get help. He explained every very clearly. He helped me make a good choice. I would definitely recommend this location.
One of the best places in new YORK city, I couldn't have asked for anymore, I will recommend this place to my friends and family.
Great experience here compared to other storage facilities. Workers are very helpful and informative (Shoutout to Crystal) and you definitely get more storage for your money here.
Crystal, Carolin and Anthony were fantastic in assisting me with my rental today. Thank you so much!
Rented a unit today with Miguel and crystal and they provided me with excellent customer service definitely reccomend coming to this facility they are amazing
Porque suben tanto la mensualidad y no avisan entonces uno llama para reclamar o preguntar sobre porque su mensualidad está alta y dejan a uno en espera en el teléfono para que uno se canse
Very nice staff, The lady who helped me was kind, sweet and very professional. Good service, amazing place. Definitely recommended for keep safe your personal belongings
Great and huge storage with good team on anoard!!!
Crystal is amazing & property is clean! We walked into public storage and were immediately helped by Crystal who gave us advice on boxes, answered all of our questions, and clearly outlined the details of storing at the property. Exceeded all expectations
Nicki provided me with excellent customer service. She gave me a tour of the facility, showed me to my unit and informed me of the maintenance practices of the facility. I really appreciate Nicki’s professionalism and customer service. Top notch.
Crystal was very polite and knowledgeable at finding me the best storage space.
Love the costumer service there it’s always clean maintained really nice the staff Mike crystal and Caroline they always help me out and make sure the place is spic and span I give this place and the staff 5 stars 💪🏼💪🏼💯
Josh was very helpful
Thank you so much Joshua for your help...He was very helpful, and patient..
Josh was very helpful today. I came in with many questions and he was there to answer them and offer helpful and cost effective advice the whole time. I could not be happier with the service I received today. Thank you, josh!
I love coming to this Public Storage. Since you arrive everyone is so welcome and they are very pleasant. The storage is so clean and neat. The people that work here are very nice and always willing to help in any way. I am just so happy to keep my belongings here, even though my trip to here is a little far, it is worth it. Thank you Public Storage for your professionalism. I can’t be happier!!
Arelin is a great worker she helped me with all my items and she has great customer service!!
Espacioso y Buenos precios
Extraordinary service by Stephanie and her team. This location is clean and in great shape and they have abundant awareness of the COVID-19. By far the best storage experience I have had and I would recommend this location to anyone in the area, or even outside of the area for that matter. I explained my situation to Stephanie and she was very personable, professional and efficient. Thank you to her and her team!!!
G/a...I want 2 give a commendation 4 Stephanie Stefanick who represents ur company! She is professional, courteous & an asset 2 Public Storage! She needs 2 b commended 4 her service! Thk u!
Good location, spacious and great customer service!!
I've been storing with Public Storage for about 2 years. As everyone else I have been impacted by the pandemic. I truly appreciate the assistance I recieved from the District Manager Stephanie. She was able to work with me around my circumstances. Thank you Stephanie and the rest of the staff!!!
Yes but the big question is is what are those grain silos on the top of the building being used for?!? I'm in the hotel next door and I can't wrap my head around why I'm looking at these two grain silos from Dorothy's land in Kansas on top of a brand new building. Does anybody have any idea what is going on here and what's the story behind this?
I had a negative experience at this particular location. I was there to terminate a unit. I was the only customer in the office with 5 employees at the front. Two were at the same computer and as they converse I figured they were trainer and trainee. Another staff was intently focused on the computer so I figured that she wasn't seeing customers that left two who just ignored me for 8 minutes. I didn't want to approach anyone out of fear of getting insulted so I waited 3 more minutes. By this time I was furious but kept my cool. I decided to phone the office and whoever answered the phone I would ask if anyone was available to help me close out my unit. The 'trainer' answered and I asked the question. She was very polite and said sure just come to the office. I said I am in the office. She then looked at me and her demeanor changed. Mind you she was still professional when she escorted me to the unit but she was seething. I was equally professional with my responses but I was equally annoyed that I was largely ignored and not even a half *ssed attempt at an apology. The unit was closed out and she gave me the receipt but instead of thanking her I just nodded and left. I looked at myself in my car's rearview mirror to see if there was a reflection...How could 5 people not see me? was I invisible?
Ivelisse was very helpful. She provided excellent customer service and was very professional. Great place to to trust your belongings at.
Ivelisse provides amazing service. Really kind and explained things thoroughly.
Ivelisse did great and excellent. Provided great information.
Tabitha was great. Super nice and super knowledgeable of what size locker would fit my needs. The place is clean easily accessible.
Ivelisse is helpful. She is awesome with providing information.
I went to check out a space becwuse i need one before june and needed to see size and spacd and a young lady kiara show it to me on monday last week and i love how she explain me tbe process i love her custo.er service she is just an A+.i will highly recommend this company and go to kiara she explain me in english and my mother in spanish im really thankfull
I was given a tour by Josh who was very friendly and informative. He patiently answered all of my questions and provided details I did not ask for but appreciate very much. I also had an opportunity to speak with the District Manager who was also very friendly and accommodating. I am considering moving from another space and I think this may be the new home for my extra stuff.
Quick when dealing with your already rented storage space. Organized, but a small Parking lot.
My first encounter was excellent, I recieved a warm greeting as I entered the door. Ms. Kiara was professional. She explained every part of the process. I would recommend her as a great employee of the company.
I have been a customer here with Public Storage a quite a while now and the service has been very excellent and the employees at the location are very friendly and informative esp. At the time of my rental Miguel and Kiara were especially helpful on the day that i rented and they made my experience nice and easy and stress free I definitely recommend coming to this storage facility you feel secure and safe here and the facility is also very well kept and clean
Such a great experience with this place & . Kiara is Nice, experienced and very professional. She took awesome care of my belongings and made sure to answer all my questions! Thank you
I want to thank the manager Tabatha for such an excellent performance on helping me and answering all my questions. Every question I asked was answered in a professional manner and I would recommend my friends to come to public storage and do there business with them and ask for Tabatha. If I could give 20 star she would have gotten them thank you again Tabatha.
Service was awesome. Especially Josh P.
Nicki was professional and very nice at my visit at the public storage
Great experience, very good customer service excellent job from the team there specially Kiara. Would definitely recommend.
I went into Public Storage and was greeted by one of there Manager Kiara and I Couldn't believe how professional she was and she explained the whole lay out on the rental specially the security, which is my main concern. She explained the prices the specials and she specially explained the packaging packs. My experience with Kiara was excellent I will recommend my friends and family to come to this facility and conduct there business and specially to ask for the manager by the name Kiara. Again thank you kiara for such an awesome job.
Excellent customer service by Kiara and Ivelisse
Ivelisse great services
Different sized rooms to fit your storage needs.
Ivelisse was just amazing. So informative and friendly, absolutely loved her!
Ivelisse was awesome. She is very nice and explained everything really good.
I keep my belongings there for a long time
Ivelisse and Caroline are great!
Crystal s did an amazing job definitely recommend
The experience I have with public storage is wonderful Costumer service is great I would recommend the storage to everyone
Ivelisse- great service ! Very helpful and made it easy for me and my wife.
I went to this store a couple of days ago. And i girl name Kiara gave me the most amazing costumer service. She answered all my questions with a great attitude and walked me through everything. Thank you kiara for a great experience.
Ivelisse , carolin, crystal the best in the world of service and the main reason I will continue doing business with this organization.
I walked in on Monday morning just to see a space so when I am ready to rent I'd be prepared and everyone was so informative and helpful. A young lady named Christy I believe assisted me in showing me a space and letting me know prices, policies etc she was very helpful and convincing. I will definitely be renting soon.
Ivelisse was great! Thank you so much for your help!🥰
Nice and clean and very great service. One of the workers there, her name is Kiara. She was very helpful and polite. Overall, it was a great experience. Great customer service! Will definitely be back.
Well I've been renting in this place for over 2 years now and the staff her is great!!! Very friendly and always there to help with everything you need.. just recently some customer walked off with my ID without the staff's knowledge and they was able to track him down and retrieve my ID. Thank you Miguel, Nicky, Crystal , everyone there this past Saturday for your help and excellent investigative work... great Job guys 5 starts all around.... Thank you!!
The young lady eveliz was very sweet n polite regardless that it was her first time on the job along with the other assistn her wouldn't mind looking forward for her assistn or helpn me in the future
Ivelisse was so nice And helped me so much i loved the experience with her and public storage! I recommend them to everyone
Friendly and Professional Staff. Very Clean Facility, and parking is ample making unloading very easy
I recently moved and I came in to the Public Storage facility because I needed storage supplies and I also wanted to lease a storage unit. The customer service there was excellent, friendly and very professional. My customer service Representative, Will, did a fabulous job of assisting and guiding me with the materials I needed and also to nice looking and well maintained storage unit. He was also very knowledgeable and answered all of my questions.
You get what you pay for
Paperwork and rental of storage unit was quickly and efficiently handled by Will, he was pleasant and super helpful in making my transition easy and painless. Place is nice and clean!
I love this place makes so much God blessed storage
Nicki the manager was fantastic. She’s thorough and very pleasant.
Their system often has problems and you better use the online payment system or you will pay 10 extra each time. 120 in free money for them smh.
If you ever need a storage space in the Bronx, come to public storage. They have a very friendly staff!
Convenient location with a parking lot and loading dock. Very clean, well lit facility. Christine was amazing with helping me decide which unit fit my needs.
No free parking
Good service and hours of OP. Suuuuuper slow elevators so try and make every thing in as few trips as possible. Clean place.
Great staff! Always extremely helpful anytime I come in!!
This public storage has a wonderful customer service, I really recommend it & the employee Anthony is a excellent worker and really Handsome.
Compared to other storage that I have used in the past this is actually cleaned and well lit with room temperature preset. I hope is not cause is not as old as the other ones and they really keep it that way. Customer service in the a few times that I needed them they do take care of the customer in a well and kind manners with a touch of charming. Thanks guys!
Excellent location, great staff , clean building, well lit, very affordable rates, will definitely recommended.
This place instead of charging you less every year, they charge you more, as if they want you to leave.
They are nice there just too expensive
Buen lugar con Parkeo, limpio y buena temperatura. Lo único q no me gustó fue q no encontre ni 1 solo safacon de basura y eso no es bueno Pirque la jente luego la tiran afuera en el Parking
Space and cost is what I was looking for and the salesperson Nicki was patient, cordial, and very helpful in helping me make a decision very quickly.
Low prices and clean
Its cheap to keep your belongings
Josh was very helpful gave me ton of information and walked me through everything and just made sure that I was prepared.
Me gustó, me dieron muy buen servicio en especial el chico llamado anthony
Can I access my unit after office hours?
I've been a tenant in this storage for years "a lot of years" Every time I turn around they raise my rent, even after they told me i was at my Ceiling rent price. They don't value they're long time customers... Only the new clients. So if you are new? Remember your gonna get old! Management Straighten Out This Location
One of the best Public Storages I’ve ever been to, and I travel a lot. Extra shoutouts to Miguel, Tabatha and Crystal for their outstanding work.
Hennessy set me and my friend up with a new storage unit and everything was done so easily! She showed us the space and was very thorough the entire time. We're glad we chose this place!
She's a consummate professional sweet and to the point super nice and she took care of me.
Customer service was great.Thank you so much Arelin !
Very thorough and informative staff members! A great place to keep your things secured and everyone is always willing to help! Highly recommend. Not to mention that the rates are extremely affordable.
Hennessy was great! She was very attentive and showed me the best unit for my needs. Excellent customer service. Would highly recommend to anyone.
Love the staff. They do a wonderful job and are very helpful.
Have a storage here for a year now. No complaints at all
Plenty of carts to use
A good place to store your items. The facilities is very clean, I like the place their easy key pad logging and extra large elevators, a all around good work staff. A little soft on the air conditioning, just to say more air is a good thing. The cleanup staff are the best. The prices are a little on the mid-high end. But going on line is the way get a great start up price
People friendly staff. Clean and safe environment.
Good storage for valuable items
There ok. Might want to fine a different location
SIMPLY THE BEST STAFF EVER!!! Carolin, from the onset was pleasant, professional and eager to assist me with my relocation move to another unit. She was patient, friendly and welcoming. Her other staff, Crystal and Miguel was also personable, professional and eager to assist in my relocation. I HIGHLY recommend this facility, because it's clean, safe and have easy access from Manhattan. I have never not left there completely satisfied. Thanks again Carolin, Crystal and Miguel for making my experience AWESOME!!!
Pretty good business and professional staff what more can I say
The staff was so pleasant and helpful