Krystin is always so helpful when I call! Nice facility. Thanks for being helpful
Krystinis very helpful and saved me a trip out of town. Thank you
The process of renting a space was very easy. I love being able to use the app to open the gate...really nice. The facility is clean, well lit and easy access. Krystin was so helpful in making sure everything was just right. The kiosk is a cool idea but doesn't always work for everything you need. Its nice to know I can contact Krystin if I need to.
Kristyn was helpful, kind and professional. I wish every business had employees like her.
The property mgr and full-time on-site resident, Krystin, is awesome and saved the day for me. I was out of state when she called me to let me know my unit was not secure. In my haste to "get in and get out" I failed to properly lock up my unit. She told me she'd keep it monitored until her regional supervisor could come by to cut off my improperly locked lock, thereafter she'd secure it and to not worry about anything, she'd handle it all -- and she did! I returned 2 months later to find my unit totally secure with everything intact. She's the best and so is the property she oversees and keeps secure 24/7. Thank you, Krystin!
Thank you for helping navigate with processing storage
Krystin was so helpful. She answered all my questions. She explained the app as well! She told me to call at anytime! Thanks Public store for an awesome employee
Excellent service from Krystin
Very expensive. We moved my friends' possessions out because the unit was broken into.
Awesome storages. They don't try pulling one over on you and the property manager is actually really nice. Every time I see her she's always cleaning and stops to say hello..you're really good at keeping the place nice looking. I appreciate it 🙏
Krystin rose is a rock star...the best customer service and she deserves a raise...you rock Krystin....
The process online went so smoothly and we were able to rent a storage unit immediately and also got the gate code and we were able to access the unit immediately. Love the easy process and the customer service of the property checking in on us. We will definitely recommend public Storage in sparks
Krystin was amazing to work with! I worked with her to get multiple units at the cheapest price, and she was SO HELPFUL! Most of all, she worked on my requests when I wasn't on the phone with her, and she called me immediately when a unit became available. She didn't have to work that hard for me, but she did. She made a promise to help, and she kept her promise. She is a ROCK STAR!
The site manager is absolutely incredible here, this is the only storage facility we ever use! Highly recommend this location, the teams help is top notch and always appreciated.
I've had a couple interactions with Krystin and she has been nothing but professional and just a really exceptional customer service. I've been so impressed with this public storage so far thank you so much you guys do a great job
Kathie showed me a unit was very pleased and showed me excellent customer service and I will be back soon. Thank you Kathie 😀
Kathie has done amazing job offering me service and products and when I'm ready to get my unit I will be asking for her. Thank you Kathie 😊
Kathie was so helpful!! Thank you for getting me transferred to my new unit!!!!
Great place! Clean and maintained well! Kathie was a great help with all of my questions!
Great place! Any issues were quickly resolved. Kathie was a huge help with any questions!
They get you in at one cost and then mark the price up 3 months later, you can request a one time price change back to the cost you rented it at, but it will go up again in 3 months. Even if they have the same or larger units available for a lower cost. The facility is clean, lots of random cars parked inside though, easy to access your unit, and the agent who I spoke with was kind.
Kathie property manager is amazing always and has been the best!
The property managers on site are always friendly, and polite. And very understanding. Thank you again
Kathie has been amazing. I really appreciate all of her help. She gets a five star rating from me!
Kathie was an amazing HERO today! I couldn't get into my locker. She used every key that i had. Finally she noticed that my key was bent and had gunk on it. I happened to have goo remover. She unbent my key and it opened!!! I have been trying for over a week. Thank you Kathie!
Kat and the other lady that was helping her out are very much professional and make sure there customers are very much well taken care of!
Public storage staff is amazing. The courtesy calls is definitely nice. Easy access and affordable cost. Thanks Public storage for your service.
So the four star rating at 5:00 is only because I just wish it wasn't so expensive however the manager of boxington way K a t h i e most definitely gets five stars out of five. She's always accessible handles any issue that you have immediately and I mean immediately and I'm pretty sure she has quite a few customers. . However she's super understanding and just a pleasant person to deal with. Thanks a lot Kathie. Quick side note you know that she's impressive because I'm 55 years old and I have never ever left a review for anyone for anything I might think about but first time I've done it
Kathie was on-site to help us switch our original reserved space to a bigger one when we realized our stuff wouldn’t all fit.
everything went well, very quick and easy transaction
Kathie was of great help very knowledgeable and went out if her way to help me decide on the perfect unit. I had so many questions and she took the time ti answer me with her perfesoinal knowledge i got exactly what i needed. I was deciding between here or another storage company but her warmth and exceptional customer service won me over at the 450 boxingtoton location
I wanted to get a storage unit but was hesitant, Kathie helped me at the sparks property. She gave me all the answers to my questions and then some. Great service, very respectful. Can’t wait to get my unit rented
Erica helped me out a lot!! I ended up needing a same day storage lock change! Not only did she she get it done she got it done with enough time for me to pack for my trip! Thank you Erica!!
Just moved to sparks and i called and asked for pricing and the manager Kathie answered and she answered every question i had and was very helpful. I'm for sure gonna be down within the next week to rent a unit.
Everything was ready on move-in day. On site staff was very helpful getting gate access setup. Had a few question that were promptly answered via kiosk. The storage is close to home. What can I say but great!
Property management the best
Everything about the rental process was a lie. No manager on duty to check ID and issue gate code. Kiosk was not functional due to internet problems. Went to another location to fix problem, manager first could not find my account and then could not enable access code I was given. Regional manager could not fix. Paid for a storage space I could not access. They finally refunded me my initial payment and I went somewhere else. Beware of companies that try to save money by not manning local offices and instead replace managers with unreliable Kiosks. They violated NV law by not checking for current registration on my travel trailer. Never asked for registration or insurance.
The worst service in the world.
I made a reservation for a storage unit and paid for one month, fees, and insurance. During the night, I received a refund that was $50 less than what I originally paid. I didn't receive any further notifications.
When I arrived with a truck full of belongings, an employee informed me that they had no record of my reservation. They offered a smaller and more expensive storage unit than what was advertised online.
I had no choice but to pay again for a storage unit and suffer a loss of $50 due to the cancellation of my reservation by the service itself, as well as the increased cost of the storage unit.
There is no customer support available. They don't answer their phone, and there is no way to send them an email.
Facility is clean and the staff was professional and able to answer all my questions. I look forward to renting from this facility for many months
I have the smallest storage unit they have at this facility yet I’m being charged almost $200. When we first went in and spoke to the lady there, our rent was $119 for 2 months then went up to $200 without being notified. I’ve been trying to get a hold of someone to speak to and I’ve left several emails, voicemails and they never get back to me. If I could give this place 0 stars I would..
It was so easy to reserve a unit. I went online and was able to reserve and then a few days later I paid for it and on move in day I received a welcome email with the code to get in and there was a lock inside my unit so I did not have to go buy one myself. Thank you Public Storage for making my move less stressful.
David keeps the property clean when he works on property. Very nice
David and kristinare great we had an issue moving in and they fixed it right away I would absolutely recommend this property to everyone
Clean property. Krystin is very friendly, helpful, and knowledgeable. Great place to keep all your stuff!!
The staff that works at the public storage facility are amazing people
Kriystin is excellent at her job, efficient and so friendly. You have the best!!!
My mother-in-law went in there today and were greeted by Krysten who is an absolute blessing. I think she read our vibe and could tell that we were having quite the day she explained everything she was polite and thorough. When you're going through things in life and you have to get storage units sometimes it can be stressful and she calmed us down it was a joy to spend money with her and look forward to doing business with her in the future. I wish more people were like Krysten. Although I will say that public Storage needs to do something about their office it was extremely drab and cold and whites and just boring thank God that Kristen was there because there was nothing to look at that was at all encouraging that this is a place of business. I definitely want to suggest that you take Krysten's ideas to heart because she is an asset to your company.
Krystin is great. Very friendly and professional!
Diana was very nice and helped us find exactly what we're looking for quickly! Clean facility with good hours.
Unfortunately Public Storage raises their rental prices year after year by enormous amounts. We have seen yearly price increases of 20-50% every year for the past 4 years.
Very friendly and helpful staff. We came from Texas and Flordia to clean out my Dad's building. Krystin and her team were awesome.
property manager krystin is awesome, the rates are affordable!
I’ve been a customer with public storage for a few months now and I’ve been behind on bills recently, I caught my storage payment late this month and I was very surprised on how the staff had helped me, a very nice woman by the name of Sarah H. Had walked me thru the late payment fees and made things ultimately less complicated. I appreciate the hard working staff at the sparks property including the new property manager krystin, she notified me when my united was overdue and made it to where I was set up with notification emails. She also walked me thru the process of how to get my credit card set up for auto payment so I didn’t have to worry as much on when my unit payment is due. Overall satisfaction 100% keep up the good work ladies. YOU GUYS DESERVE A RAISE!!!
Me and my wife came in yesterday day and Jackie was vary helpful very nice would recommend for sure.
Came in to the office yesterday and the young lady Jackie was very nice.
I was quite impressed with Kirsten, the lady who runs the establishment. She was quite personable, helpful, and friendly. She seems genuinely concerned with doing her job well.
Just moved out after a year rental. Place was fantastic. Plenty of parking, clean, secure. Auto pay worked perfect.
Kelly the staff person is so helpful, interested and encouraging during this stressful moving time! Thank you for making it all more pleasant.
Called to inquire on storage and spoke with Kelly. She was very informative and extremely nice. It is so nice to have good customer service skills and she went beyond. I wanted to make sure I left a good review because people only like to leave negative comments.
Thank you Kelly for being patient with all my questions.