Public Storage Self-Storage Units at 2410 Wrondel Way, Reno, NV

Booked online, came in, spent all that time to get to the final step for them to change the price on me and not honor the $1/month move in.

This is entirely the worst storage place I have ever rented from one the staff is extremely rude to they're never there at the office so I can never get a cart and three they leave early before they're even supposed to be closed so how are you supposed to get into your storage unit if they don't close till 9:00 they were closed at 6:30 today I would never recommend this storage place to anyone you can't even use your storage unit the proper way if you can never get a cart because no one's there to get a cart from it's ridiculous I had to drive up there three different times in one day just to see if somebody was at the office and the third time I drove up there finally someone was in there so I could get a cart wasted my whole entire day just trying to get a cart

I pretty sure this is one of the top three cleanest storage facilities I've ever done business with. Both ladies in the front were very polite.

Erica is so kind and helpful made the whole experience amazing for me thanks Erica

Sandy at the property was above and beyond a helping hand!! She is 5 star for sure!! Thank hou Sandy!!

Frustrated that I expected to use your floor dolly, but no one was there. I came to the office today at 1 pm to exchange the lock, no one was there. I’ve left numerous phone messages, no return call. Very frustrated.

Top Takeaways - Unfortunately, this has easily been one of my worst experiences I’ve had at a storage facility. I HIGHLY recommend a safer facility with better communication and professionalism. This place became a liability as they allowed my unit to be ransacked and were unhelpful to law enforcement! As with my unit and NUMEROUS other units that were broken into at this facility, I feel you would have a likely chance of having your items stolen. This is not a safe property. It’s apparent that the Public Storage can’t even keep its own property safe - they had all of their outdoor air conditioning units stolen! After months without them, they had them replaced and put a locking cage over them. Dead mice and surfaces that are never cleaned make it tough to find positives. (See photos and video) Elevators take multiple months to fix. Communication with the District manager is aggressive and challenging. Bright spot - some of the staff are great to work with. More Detail - - The district manager is aggressive with tenants! She was focused on only tracking me on camera (with other people around), and aggressively approached me at my unit to ask why I was taking pictures. I told her I was taking pictures of the many items that have remained broken for months so I can post a review. She called me “suspicious” and seemed to not believe me. She is extremely unprofessional and really shouldn’t be leading a team with her hostile approach. Rather than profiling me and approaching me like a criminal, her focus would be better spent identifying actual criminals that continue to break into storage units. A little bit of tact, politeness, and respect goes a long way! - Over $6,000 worth of my items were stolen in a short window of time. After reporting to facility staff, I received radio silence. There is no communication, follow up, or information you receive. When you ask about progress, they say “we don’t know” or “I can’t tell you”. You can’t even email anyone about it because the company doesn’t allow external communication. I completely understand the liability of giving specifics, and I agree with it. However, a professional approach would be to let your tenant know that they have/haven’t found evidence and forwarded the information to local law enforcement. When I contact the police, they say that the storage facility has not provided them with any information. With everything hush-hush, it’s hard for your mind not to wander into thinking if this was an inside job. I find it extremely difficult to believe that they were not able to provide video footage or access code information to law enforcement given the following large, recognizable items were taken. - Safety is a HUGE concern here! It is highly likely that your unit will be broken into and you will get a flat tire. I can’t emphasize this enough. THEY HAVE HAD A DISPROPORTIONATE AMOUNT OF PROPERTY THEFT! There has not been 1 time that I’ve visited where screws, nails, and sharp objects were littered in the ground ready to give your vehicle a flat tire. The exit signs barely hang by the wires for multiple months (still hanging, possible code violation?). There were even a couple of weeks where they didn’t have door handles on the entrances to the building! Just holes in the door where handles should be that you pull on to enter the building. There are 3” of sheet metal sticking out at the entrance just waiting for you and your children to cut yourselves. You will notice that there are also some unsavory characters that are regularly there. - The elevators stay broken for multiple months! And when you think it’s working, it breaks again. It’s a filthy facility. Just look at the elevator walls and floor that get a buildup of fluid smudges and grime. If the power goes out, don’t expect communication or access to your unit - not even a sign on the door or an email. You just show up and have to call the corporate number to figure out that they are closed. Apparently, poor communication and professionalism are an accepted theme for Public storage.

Sandy, is extremely personable, and very helpful, she went above and beyond. 5 STAR Service!

Sandy was amazing with everything she did for me! She was able to get my rent lowered. She showed me a new unit that I’m thinking about getting. I absolutely loved the service I got!

Kristyn is wonderful and helpful and personable,she made things happen for us and helped in keeping our stuff safe from auction

If I could give Public Storage more than 5 stars, I absolutely would. Had an effortless, smooth and wonderfully positive experience from start to finish renting my storage space. I feel horrible I cannot remember the gentleman's name that I spoke with on the phone when reserving my space. And yes! You can give Public Storage a call, let them know what location you are interested in renting at, and they will do the rest! How pleased was I, knowing when I walked into the facility I rented from, everything was complete. They sent my contract, and necessary paperwork to my email, Everything was explained from monthly fees, late fees, storage insurance, hours of operation, etc. prior to going to your rental. So that you have no questions when you finally get to your space. And, I will call her "the cherry on top" of this marvelous experience. Melissa greeted my son and myself with a warm smile, a great sense of humor, and overall professionalism that Public Storage would be proud of! She answered all my questions, and was eager to make sure that we were satisfied with the space I rented. Excellent customer service from phone call to facility!

Kat got me checked in, and gave me a full tour on my way in. What a great facility, and I will definitely be moving as much of my other units as possible over to here. Edit after having our units here for a while: We have now had several times we are unable to access our unit, with no notification of any issues. In the past, we have had broken doors, broken gates, broken elevators, evidence of break-ins on the lower levels, etc. Today, we showed up to an open gate, again. We unloaded our stuff and the keypads weren't working. After carrying everything down to try the other door, we walked up to the office. There was one piece of paper on the window that said 'Out of Order" with some smaller writing pertaining to a power outage. This is not very obvious as you are driving past, and it was the only signage evident. Yet another disappointment. Time for us to find another storage solution.

Employees are helpful but the maintenance in the building prevents me from accessing the unit I’m renting. Power outages, issues with the elevators, and issues with the gate have kept me out. This wouldn’t sting as bad if the rates weren’t as high as they are. My friend moved their things out of their unit because of break ins on the first floor. If you find more convenient and safer options, I’d recommend taking those

Have been attempting to get in contact with the property manager for 3 weeks to cancel my unit and still have not heard back.

This place is amazing, I’ve rented with public storage several times. Brenda is great!

Public storage on Wrondel have the most courteous, caring, patient and understanding staff. Qualities I love to see in the people I do business with. No games, no gimmicks... Real .... Authentic! Definitely "your best move". (Stamp it)

Hello. I just started renting a unit here and noticed that this place is well maintained. No trash and no broken mechanics. Very nice facility.

This commendation is for Alfie ( Wrondel Wy, Reno). Having spent my entire career in customer service in many forms, I recognized 2 things in obtaining a new account. 1. I saw myself as “that” customer 😳 2. Alfie is the epitome of good service: offering workable solutions, always with a pleasant look on her face and in her voice. The line was growing behind me and the phone never stopped ringing. Her overlap skills are tremendous. She never showed irration or frustration to anyone. She never broke her stride. Good things should be in store in Alfie’s future. Thank you for restoring my faith in good customer service Alfie.

Sandy and Alfie did an excellent customer service.Highly recommend 2410 Wrondel way by Joelle

Alfie is fantastic!! She is kind, patient and leads with customer service. She was a tremendous help with my issue of gaining access to a client's unit that I had been added onto but I was still facing access issues. I appreciate her warm smile, and exceptional service, thank you Alfie and happy holidays!!

Went good front office girl was really nice

Recently I had the opportunity to work with Alfie with a storage rental. She was professional and assisted me through the process. She was very thorough and answered all of my questions. There was an issue in which she resolved immediately. She is dedicated to the customer and I appreciate that. Thanks again Alfie.

Krystin and Alfie thank you for all your help you rock

The setup process was easy and the facility is clean. Rose was very friendly and helpful.

Something is broken every time we go to our unit. Today, the door codes don't work and a sign on the door says the elevators are broken. There have appeared to be people living in some units on other visits. So, today we couldn't even get in to get some of our stuff. Don't waste your money.

Absolutely the best storage facility. The customer service here is above and beyond. They really care about their customers. Clean and safe all around. Krystin is especially helpful and kind! Thank you

Krystin and Sandy are so amazing. They helped me when the elevators were down. They are Rockstars! The property is clean and well maintained

I just want to say thank you for all the help Krystin did. The property was nice and clean. The staff is bad ass and Keep it up.

Excellent service cheerful and was very helpful.

Very impressed with the customer service from Alfie! She is truly Amazing and a pleasure to interact with whenever I come to public storage. Alfie makes the difference and I will definitely keep using and recommending public storage just based on the fair treatment and help I received from Alfie . Thank you.!

Property Manager Sandy was a comfort during a stressful time with her kindhearted presence. Alfie and Krysten also extremely helpful and accommodating. Clean building and friendly staff over, would recommend!

I had a terrible experience with this storage facility, and I wouldn’t recommend it to anyone. When I first arrived to move in, there was a sign on the door stating they were closed due to a power outage—no prior notice, no updates, nothing. I had to reschedule my flight just to return the next day, which was a major hassle. When I came back the following day, they were open, but none of the elevators were working, making the move incredibly difficult and frustrating. To add to the inconvenience, I urgently needed to charge my phone for just 10 minutes and politely asked the front desk if I could use an outlet. To my shock, they refused, saying they couldn’t allow it. This level of unhelpfulness is beyond absurd, especially in a place where people are relying on basic services during already stressful moves. The lack of communication, unreliable facilities, and refusal to offer even the most basic assistance made this experience absolutely awful. This place is clearly not customer-focused and should be avoided at all costs.

INSIDE JOB! ROBBERY ALERT! so many latest reviews of theft and unfortunately happened to us too. We reached there to find our e-bikes, generators, tools stolen. They had access to our locker and took their sweet time to arrange everything back. No cameras on our floor. Staff is useless and running this entire scam.

Super slow expect to wait about 2 hours for a unit

The customer service I’ve received today has been unacceptable. Upwards of 15+ minute wait times every time I’ve needed help from the office. My access code wasn’t updated properly in the system, which led to me waiting around the office 45 minutes before I could even get into my storage unit. The facility seems clean, and well maintained, which is the reason I’m giving two stars. However, this place is running with nowhere near enough help.

The employees were very helpful in my opinion. Shout out to Alfie and Krystin! However the annual price increase was STEEP!! Really hurt to see that. $30 increase was wild and to downgrade to a smaller unit would’ve been more or the same price. Cmon corporate storage biz

The personnel here is amazing, providing exceptional customer service. I paid for a 5x5 online, but when I saw it in person I discovered it was too small for my belongings and with the assistance of the staff had it replaced with the necessary size super quick and hassle-free.

Kristen and Alfie were very helpful with a couple of issues with my unique storage situation today. They went above and beyond the normal "call of duty". I appreciate their attention to detail, organization and cleanliness.

Sandy Provided Excellent service

Brenda is so amazing, she is helpful, very customer conscious and takes extremely great care in her job. Brenda has a positive attitude and Is very friendly with her customers!

I'm extremely impressed by the clean facilities and the security was just as great and also the top level customer service provided on the phone and in person at the office. I feel like my possessions are safe and secure. Their system is very user friendly and I would like to acknowledge a recent issue with me mis placing my keys and not able to enter my storage . KAT IS THE WOMEN WHO HELP ME WITH this issue and I was a bit hesitant at first but ended up with the ability to enter my storage again and had the ability to secure my unit again thanks to this lady with great conversation and understanding of my situation . I left so relieved and smiling .....

Best Customer Service! Had the pleasure today of meeting Brenda, who was hands-down the best representative Public Storage I’ve met yet! She made storage pains a lot easier and I have never said that about anyone. I definitely would for my team any day.

Kat was able to help me with all my questions and she made everything so easy Ill definitely be back

I'm changing my rating for this reason The place is clean and tidy, but it is not secure. I rented a storage unit from them, and in less than 48 hours, my things were stolen from it, and the insurance company did not compensate me with anything, under the pretext that they could not prove forced entry into the unit, even though I sent them pictures of the broken lock and pictures of the condition of the unit before the theft. After the theft, in addition to the fact that the employee there lied to me twice, I do not know why, and she told me that there was no lock on my unit five hours after she discovered the matter. I advise you to deal with Crystin because she is an honest employee, does not lie, and is expert in her work. If you want to rent a unit with them for a long time, I advise you to use a company. Insurance other than what they have, and you should put two good locks on the door of your unit, and I hope that your private things will be safe and not stolen, as happened to me.

The team here is awesome but Kat is exceptional from the moment we got our unit from her she showed us around and has answered every question even when we stupidly forgot where our unit was lol she really goes above and beyond she deserves a pay raise as far as I'm concerned!

This public Storage location is the best. Kristen Brenda and Kat were the most helpful employees, not only are they great but they made my months of April And May the happiest by telling me I was paid until next month! That was such great news to hear!

Amazing Kat went out of her way to stay lage just to make sure we got our payment taken care of. Hands down one of the nicest lady's I have come across in reno

Kristin at the Wrondel location in Reno, NV is flat out AMAZING! Super friendly, knowledgeable, and a REAL PERSON!!! Thanks again for everything, I will definitely come back to you next time.

Great price, open late, working cameras, and safety.! 100%… been great service since getting our unit.

Krystin is a great employee. She was able to help me out and I am very grateful for it. I called down to confirm payment and she was able to respond and confirmed it. Thank you so much

Not in the best neighborhood

Krystin is an amazing employee. I've been a customer since may of 2022. She has an answer to every question I asked. Extremely professional. I recently was a little stressed about down sizing ,but she was helpful, and the process was super simple. Thank you again Krystin your a rock star .

We had our unit broken into and whoever did it was there for HOURS or made multiple visits. It was either pros or an inside job. Our lock was taken off and replaced, everything (that they didn't take) was put back to make it look like the unit hadn't been touched. But, literally every single box was opened and looted. Large pieces of furniture moved. No security footage in the hallways. And it took days before we could get public storage to deal with the changed out lock. And we found out that the unit next to ours was also broken into.

Kristen and Kat was super helpful and friendly. Was able to resolve our issues in minutes

Very helpful and accomadating. Amazing customer service. Above and beyond. Wouldn't store my stuff anywhere else

Kat is literally an Angel!!! She has gone above and beyond to help me with access to my unit multiple times now. She’s patient and kind and never makes me feel like I’m a nuisance.

Wow, when I arrived to finish my paperwork and see my unit that I rented. I was very amazed of the security of the building and the staffed was very friendly and very helpful. I still can’t believe the price of the unit. I’m very satisfied of renting a unit from Public Storage.

I’ve been renting here since this business has opened. It’s clean and assessable. Kat is probably one of the best associates you’ve had..

Great, clean facility with high security access with multiple checkpoints using app or unique code. Check you driving in gate, entering building, using elevator and leaving facility. Kat was very helpful in the office. Would rent here again.

All the ladies here rock,but I think her name is Kristin? Stands above the crowd I suck at names so I hope I got it right

Good experience

I've been using this Public Storage location on Wrondel Way in Reno for three years now and have had an excellent experience. Krysten is exceptionally helpful and professional and I see her address everyone's concerns quickly and positively!

Great customer service and the ladies working behind the counter are super helpful and kind glad I picked this storage spot amazing prices too

The best staff. They helped us with pricing and are very friendly.

I had a great experience with the storage facility. Thank so much Kat. Appreciated you service very much

Staff has always been very kind!

Kat and Krystin are awesome!!

I love the fact that we can go in till 9:00pm

I HIGHLY RECOMMEND this place!!! The lady at the front desk was more than helpful, we were about to lose everything we owned in a unit we helped pay for but the other person did something that caused us to have to move to another place... Needless to say she went above and beyond to make sure we got everything... Thank u again so much...

Kat was beyond helpfull really made it feel like my stuff was safe 💯 recommended storeing here

I love this place, staff is friendly, my stuff is always safe from thieves and the elements, plus the price is right!! Rent your next storage unit here!

Always great service

Such a great storage place! The lady even stayed later to help us get into our unit! Great customer service all way around Kat was amazing going above and beyond!

Very clean and easy to access, and the staff are very friendly and helpful!

It's good.

I actually saw cockroachs in a open unit, and there are customers living in units, I know of 3, and 2 of them are friends of mine, that and the location is why I don't and will never trust this place, not to mention the I think the staff turns the cheek to these issues especially about the tenants that are living there,I mean come on, with that building being new, how can they not know this, with all those cameras there, so weather thier truly clueless or there part of the problem by allowing it, considering the neighborhood they are probably making a buck on the side or maybe thier indulging in the supply of the tenants stash of #@&$, probably both because the employees look like they have used in the past, if you know the sign of user's you will agree!!!!

Not bad for being in a bad neighborhood, had two units converted to one ended up being locked outta both but management fixed the mix up.

Thanks to Kat and Kristen for everything they have done to help me get a new lock and keep my things safe. You guys are the best!

Clean and nice.

Relocated to Reno in April of this year. We needed a bigger storage unit than what we had booked online. We went into the office and Kristen was there to help us. She got us into a larger unit with absolutely no problem at all. We have dealt with Kristen the whole time that we've been renting from public storage and she is amazing. She is always willing to help and make sure the customer leaves happy. Thank you Kristen for making our move in experience a pleasant one!!

Very nice manager Clean storage units and facilities.

Krystin is AMAZING! She always has a great attitude, knows what she’s doing, and in the *one* rare case she didn’t know, she admitted it, and got back to me within a half hour. I’ve rented from here multiple times, currently am renting, and will rent in the future if needed. HIGHLY RECOMMENDED for anyone simply based on excellent customer, And security of my unit. Thank you for being so awesome! Please train more people to aim high like you do 💖

Kat and staff are always so helpful. Great facility to store your items.

The ladies there take great care of the place. Always clean and well maintained. They have great customer service. Helpful in all sorts of ways!

KIM IS THE GREATEST... I REALLY MEAN THAT!!! SHE STAYED LATE AND MADE THINGS WORK OUT. SHE WENT ABOVE AND BEYOND WONDERFUL CUSTOMER SERVICE.

Kristin is amazing! She keeps the facility running! Always a pleasure to work with her!

The best place to rent from and the managers are the best

We've rented a small unit at this facility for a couple of years. Rent increases frequently. Gone from about $50/month to over $100. When I called them about the continuous increases, they offered me a "rental reduction." So, now they've reduced our rent from $107 to $93. Wow! Gate is frequently left open and no one in the office. We will vacate soon. Do not recommend.

Kristen is very nice and helpful, she knows her job well and enforces the rules in a polite manner

I had bad experience here.

I have been to other storage places and this one is by far the best the ladies go above and beyond to help you the manager is awesome and she has a great team

Astonishingly bad. Do not rent here. I was beind followed inside the gate by a pedestrian who was eyeing me while I was driving a U haul. Everything is broken. Unit wasn't ready. I have one other unit with Public Storage elsewhere, so figured I should book with them again. What a mistake. Booked many weeks in advance. Got there and our unit wasn't ready. My code and app wouldn't get me in. I went to the office and it took forever to reset the code and get in. Then, I was informed it's not cleaned or ready for me to move in. We promised to come back later in the day. We came back after noon, and still it wasn't ready. I had to extend my U haul rental for a day, costing me an extre $60 for this delay. Then, we bring the U Haul the next day. I get there by 8AM. I expect the office to be open by 9AM. The app said office hours from 6AM on Saturday. At 9, I knock on the office door. I tried to find a bathroom and access with my code and could not. I'm told there's a bathroom inside one of the buildings. I have to go all around the building to access and then walk all the way down to find bathrooms. Both are out of order. I would have been able to get in easier, but the closest entrance door for the main complex was caution taped and the glass was broken likely because of a break in. I go back to the office and the lady won't open the door. She says it's not open until 9:30 on Saturdays. I informed her the bathroom she sent me to was out of order, both of them. She said there are no other bathrooms. I went into my U haul and had to pee in a bin. This was 2 days after my unit rental was supposed to start, and it still wasn't clean. It's not safe. They are unprofessional. Nothing works. I am thinking of cancelling both the units I have with this company because my experience was so bad.

Krystin is awesome. She is very friendly and very helpful. Great customer service. Wonderful property!!

Great Staff

I've already did a review and this popped up again. I have learned that Nina works for both locations. When I called to follow up on a unit I was informed she was working at her location. Long story short I decided to go by the location by Grove and while sitting in my car this girl runs by goes into the office. Says something to customers goes around her desk d does something on the computer and comes back around grabs something off the desk have it to a customer and find out. The customer rolled a cart out right after and as I was getting out my car Nina runs right back in the office. I walked in as she was taking a payment for one customer and out loud verbally explaing to 3 others what an erental is and the process to get their unit information and the lock. A few minutes later when I could get to the counter I asked her are you always running around? The woman to her side stated Nina always. She does not stop. Nina laughed and just replied with gotta get the job done. And how can I help you today? Did you not want to store at McCarran? The fact that she remembered me was remarkable. I answered her question and asked her if she seen my review from the other places he said I'm sorry I have not. Does public storage upper management not validate their employees. How sad is that. So I have checked out 2 more locations and other managers have stated we don't get paid enough. No bonuses no anything these other locations are messy and the women are rude. Nina 100% professional with her words and appears to care about her customers, I heard her mention her other managers when referring customers to other location or coming back on a day she is not working. Kristin and another Kristin weird, are also respectful and kind.

Krysten was so helpful and knowledgeable. She truly runs the place with no hesitation. Extremely happy with the customer service I was given.

The lady Kathy there was very helpful.

Kathy is amazing. She stayed late to help resolve some issues I had

I've been a customer since 2020. Helena and Krystin are the best!

The staff is great! Krystin is very helpful an welcoming

Nina is by far the most important professional agent you have. Very thorough very patient and persistent. She accomplished a lot of work for me in one day. Golden. Pure gold.

Customer service was super nice!

Krystin was super helpful securing the unit that we needed. We had some challenges getting one confirmed and she was able to figure everything out for us.

The the people were terrific. I'm concerned that an advertisement of $1 a month for the first month did not seem to happen. Next, which is a problem I have, I asked for a 10x10 and got it. I asked for a bottom floor I got it. But at 82 years old or this bottom floor is is quite a distance from the incoming door all the way down the hall and around the corner to my storage unit. I'm not sure that's going to work for me. Can changes be made easily? I await your reply. Thank you!

Nina and Krystin are the bomb and very professional at what they do. If you need a storage they sure got the space for you and have BEAUTIFUL CUSTOMER SERVICE THERE ON POINT💯✨💪🏼 RAISES FOR THEM FIR SURE 🤑💯

Very helpful very professional. Appreciated the help from Nina and Krystin. Very clean property

I rented a unit online at a different location. When I arrived to the storage, the gate key needed verification. The office was closed and I called the number on the door. This was the customer service line. I went around and around with this person and was told could not do anything until the next day. However, I needed entrance that night. Kristin had called me earlier in the day (from information I submitted online) and I called that number back. She was so helpful! She was able to resolve the issue so that the gate code would allow me in! I wanted to hug her through the phone! If you ever have an issue, I definitely recommend her for her help and do not call the 800 line. She went above and beyond for me and I really appreciated it!

Kyristen was nice and everything was explained well and good move in prices: )

I never review places but I felt I needed to warn people. The reason for 2 stars and not 1 is because the facility is nice and clean. However, I had no assistance locating my unit, for 2 days the elevator was out of order (I was on the 3rd floor) when I called to ask if they had any time frame when the elevator might be back up and running I was met with these words from Krysten: "We're not the elevator people, whenever they get here!". In my opinion that is not how you should speak to a paying customer. I was not rude in asking my question. I had this unit for less than a week and canceled my contract after that experience. Would not recommend this place due to terrible customer service.

Just want to give my opinion regarding this place - they're awesome & you can tell that they do care every unit.3 weeks ago the last time I visited my unit & unfortunately I did not locked correctly. Got phone call & told me that they secure my unit, replace my padlock with their expense. Came to check & Krystin is very helpful & accommodating & educate me todo it right. Thank you Krystin for assisting me.

Krystin was wonderful help she made everything easier. Me and my sister also help to make her day a lot easier and had her laughing. She has great service and people skills.

Fast and easy. Great customer service experience.

Haven’t rented a storage unit in years. Nina C. Made my experience wonderful & easy. Walked me to my unit and showed me the property. Was shocked on how clean the property was. My 10x15 had no odor & was super clean. Also, when Nina was touring me to my unit. If she scene anything on the floor she picked it up or anything open she closed it. That made me feel even more confident on my decision. When we return back to the office. Nina went over all the policies & made me feel very comfortable with making the choice to pick Public Storage. Also not to mention. Nina offer me a water & made sure before I left I understood & answered all my questions. Definitely recommend this property to my friends and family! Thank you Nina C.

The staff is great. Extremely helpful and welcoming. Shout out to Krystin and Nina! I had a lot of questions that they handled with ease. They were both professional and kind.

They need more employees there's not enough help for a big place like that.

This is a clean and safe place for the things that are in need of storing and all the people my husband has spoken with are very polite and attentive 😁

We are very happy with Public Storage. It is heated and clean and allows for easy access through their app. It’s safe and allows you to only access the level you have storage at so that is a great feature. Also, I would like to commend Kathy for being so friendly and so helpful to us. She explained the contract and the parameters of our agreement very well and provided tips and pointers to make our experience easier.

Krysten and Helena got me taken care of and out of there in 10 minutes and got me a cheaper unit than anywhere else I've looked. Amazing experience.

The service was amazing Kristen really helped me and made me feel welcome,and showed me how to set everything up.

Sarah helped me get the right size for me. She has the best customer service

The employees are great

Good storage has high security.

Krystin was super helpful giving me all the info I needed to get everything moved without a hitch.

Sarah is super nice and helpful.

Great customer service, Helena and Kathy were super nice , informative and helpful. Clean location, very clean, very secure. 🔐 I recommend keeping your stuff safe here.!

Kristin and Kristyn, public storage wrondel rock awesome service friendly and very helpful contacted right back

I am incredibly dissatisfied and disappointed in the service I’ve received here. My house was involved in a fire and I needed somewhere to store my stuff (donations and things that were salvaged from the fire), but you get what you pay for. 1. There is literally never anyone in the front desk, and my access code didn’t work for me to get to the front office which is where all of the rolling carts are, so I have to either wait for someone to return to the front OR carry everything up by myself and make 100 trips, and no one answers the phone. 2. They will evict you after 5 days if you don’t move in right away, and they will not tell or contact you, you have to find out for yourself. We paid for 2 months in advance and we went in less then a week after purchasing the unit and they evicted us!! I only found out because when I went to put things in storage my access code wasn’t working, but yet again there was NO ONE in the front office to help us, we waiting over an hour for someone to show up and help us, the lady on the phone said that we won’t be able to access our unit in 24 hours (didn’t make any sense), but then the guy was able to get us in our unit the same day? Make it make sense bro 😂 3. After paying upfront and finally getting access to my unit, now they are saying I owe $80 for December EVEN THOUGH I ALREADY PAID FOR 2 MONTHS IN ADVANCE!! And you guessed it, still no one in the front office and no one answers the phone!! This unit itself is okay, but it’s the service that is awful, the people are incredibly nice but some are just not helpful or don’t know what they are doing. For the most part they are nice people…. WHEN THERE IS SOMEONE IN THE OFFICE !!! I get that places are short staffed but come on, at least make sure people have access to the rolling carts!! I have been waiting so far almost an hour for someone to show up to the front desk to just let me get a rolling cart 🙄 the two times I have came there was no one in the front office. It’s kind of ridiculous.

Sarah and Kristin were amazing

I had my belongings stored here for two years through most of the pandemic. Good rates and clean facility! Very nice ladies who manage this facility!!

Neat and clean!!! Friendly employees. New and clean units!!

Sarah was amazing and extremely helpful! Best experience we have ever had getting a storage unit!

Clean,affordable,staff is freindly.this is the second time I've rented.

Super clean, very safe great customer service. Kathy explained everything and went above and beyond sharing a couple of local businesses she uses that I needed. I've used public storage in 3 different locations and this one was the best. They were all good, but this one was beyond great.

Neat and clean. Easy to get to your unit. Decent area to rent a unit. Worth a look.

We’ll all my belongings were stolen. Seems like an inside job. Very strange because they took all womens shoes and perfumes and lash extension stuff. The women working there are addicts. I’d be cautious leaving my things here

Kathryn is the greatest. Very helpful.

Kathy was awesome great customer service !!! I highly recommend public storage !!!

I have one major complaint. The interior of the building doesn't have any indicators of direction. Every corridor looks the same and there are no signs telling you where the elevator is located. The EXIT signs lead to corners or stairwells. I spent 15 minutes trying to find the elevator. Another customer had to show me where to go. By that time I was in a total panic attack and crying. It was quite embarrassing. The lady in the office was WONDERFUL. She brought me water and stayed with me while I calmed down and gave me the number for the corporate office. She was a life saver! I don't think other facilities are any different. I'm not sure if anyone else has had this experience but, it was horrible.

The staff here is super friendly and helpful. I would recommend this storage to anyone

Store manager Krystin was very friendly and helpful

I appreciate the excellent customer service I have experienced there the past 6 months. Kyrsten always helpful and with a smile.

I had this beautiful young woman by the name of Krystin if I’m not mistaken, Help me with figuring out why my payments weren’t going thru as well as she assisted me with figuring out what size unit I needed. She had an amazing straightforward attitude, a smile, and she made me feel safe and comfortable. 10/10 would recommend

The customer service here is amazing!Id like to give a shout out to Kristen (hope I spelled your name right!) She goes above and beyond and makes sure that her customer's are taken care of, and when she says she'll get back with you , she does. It's nice to know that there's people that still care. Highly recommend Public Storage on Wrondel St. Reno Ty again!

Kelly is friendly, intelligent, trustworthy and always ready to help!

Both cleanliness of the grounds as well as my unit and the friendly informative staff made this the most pleasant storage experience to date. And mobile entry ...

Fantastic staff and easy experience

Up until close of business today I rented a 10x10 storage unit for almost 12 months. I don't visit my storage unit but once a month by dumb luck I visited my unit two days ago and I had a notice taped to my storage unit door posted same day stating I had only two days to vacate my belongings by COB today March 31st or I would loose all of my personal belongings. I pay my rent every month however I'm always a few day's late which costs me an extra $30 a month brining my total due to $130 a month. due to my pay schedule I have had no choice but inure the late fee.. good for them they make more money. Whomever made the decisions to set me up to potentially loose my stuff by only giving me two days without proper notification is despicable and you are unfit to do your job. The power trip you showed because you are unhappy with your position in life is not my fault or the fault of others. You should be ashamed of your lack of personal integrity and character. You cannot play judge, jury & executioner with other people's personal belongings.

Worth it!

Top notch facility, clean storage units, friendly and very helpful staff. Christine is amazing, she goes above and beyond to help her customers as much as she can. Wouldnt recommend any other place to keep your belongings. I know that keeping my belongings at public storage with christine that all my stuff is safe and will be there exactly how i left it.

This location is clean, affordable and the customer service is stellar!!! I highly suggest this location!! Krystin is the person that helped me out and I am grateful for all she does!! Thanks again!!!!

awesome customer service by kristen , kathy and monique. these guys work hard and were excellent and professional to rent storage unit

Excelente lugar para guardar sus pertenencias..