Erica was so helpful and supportive in what turns out to be a difficult move. So grateful for competent and compassionate service.
Kristin did a fantastic job renting me a large and affordable unit! 10/10 would recommend this place!
All I have to say is Melissa is the most helpful employee. Such a caring individual who understands todays financial situations. Glad I had her to help me with my storage move in/out!
Very professional, helpful, friendly, and knowledgeable. The sales team looked around and found me a great deal for the size I wanted! Then when I went into the office to pay the lady Kristin was very fast and friendly, only took about ten minutes. Highly recommend!
Melissa @2410 Wondel Way Reno, NV assisted us today getting a new unit. She was very knowledgeable and professional at the same time she was personable and cheerful. She has such a great personality and answered our many questions. Because of Melissa and her customer service, my husband and I chose a 10x15 unit and we have confidence in our transaction.
Melissa is amazing. I lost my key, showed up and she cut the lock for me on the spot! Highly recommend.
Kristen is so helpful, nice, and knows her job very well. Whenever I stop by, the property is always clean, and I know if I need help all I need to do is ask
Love the helpfulness of the staff here at this location very kind and understanding especially Melissa! She listened to my struggles and really helped me im so appreciative and glad i rent here the prices are decent and the facility is very clean!
Kristin was helpful with renting my unit. The property is very clean
My boyfriend and I live in a small apartment, so having an easily accessible, yet safe, storage unit is important to us. I appreciate you get your own unique code to get in and out of the facility. My most recent visit it was very bust and I needed to drop off one very heavy item to my unit. All the roller carts were taken. The front desk ladies, Brenda and Kristin, noticed I had been waiting for awhile to move one item, so they went into their personal unit to get a dolly for me. Most establishments will say they can't help you out or just ignore you, but these ladies took it upon themselves to help me out and that meant a lot. Highly recommend if you're seeking affordable, accessible, climate controlled storage.
Crystene the manager gives the best customer service I've ever experienced. She not only is professional but also makes you feel like a true friend during sometimes the most hard part of life which is transitioning from home to home. She gives me the sense of security that all of my most precious belongings are safe and being kept and taken care of. Every conversation I've had with her she's gone above and beyond to be informative and keep me in the loop of my account standing and what my best options are during this hard time for myself and my family. Honestly if I could clone her and experience this type of superior customer service with all of the other companies that I have to deal with I would definitely make that an option. She's in the right position to be in management and definitely deserves a raise.
Super friendly service and help from management. Very clean and secure facility.. Excellent rates, access and value. Would recommend.
The property manager Melissa is super nice and helpful.
I pretty sure this is one of the top three cleanest storage facilities I've ever done business with. Both ladies in the front were very polite.
Erica is so kind and helpful made the whole experience amazing for me thanks Erica
Sandy at the property was above and beyond a helping hand!! She is 5 star for sure!! Thank hou Sandy!!
Sandy, is extremely personable, and very helpful, she went above and beyond. 5 STAR Service!
Sandy was amazing with everything she did for me! She was able to get my rent lowered. She showed me a new unit that I’m thinking about getting. I absolutely loved the service I got!
Kristyn is wonderful and helpful and personable,she made things happen for us and helped in keeping our stuff safe from auction
If I could give Public Storage more than 5 stars, I absolutely would. Had an effortless, smooth and wonderfully positive experience from start to finish renting my storage space.
I feel horrible I cannot remember the gentleman's name that I spoke with on the phone when reserving my space. And yes! You can give Public Storage a call, let them know what location you are interested in renting at, and they will do the rest! How pleased was I, knowing when I walked into the facility I rented from, everything was complete. They sent my contract, and necessary paperwork to my email, Everything was explained from monthly fees, late fees, storage insurance, hours of operation, etc. prior to going to your rental. So that you have no questions when you finally get to your space. And, I will call her "the cherry on top" of this marvelous experience. Melissa greeted my son and myself with a warm smile, a great sense of humor, and overall professionalism that Public Storage would be proud of! She answered all my questions, and was eager to make sure that we were satisfied with the space I rented. Excellent customer service from phone call to facility!
This place is amazing, I’ve rented with public storage several times. Brenda is great!
Public storage on Wrondel have the most courteous, caring, patient and understanding staff. Qualities I love to see in the people I do business with. No games, no gimmicks... Real .... Authentic! Definitely "your best move". (Stamp it)
Hello. I just started renting a unit here and noticed that this place is well maintained. No trash and no broken mechanics. Very nice facility.
This commendation is for Alfie ( Wrondel Wy, Reno). Having spent my entire career in customer service in many forms, I recognized 2 things in obtaining a new account. 1. I saw myself as “that” customer 😳 2. Alfie is the epitome of good service: offering workable solutions, always with a pleasant look on her face and in her voice. The line was growing behind me and the phone never stopped ringing. Her overlap skills are tremendous. She never showed irration or frustration to anyone. She never broke her stride. Good things should be in store in Alfie’s future. Thank you for restoring my faith in good customer service Alfie.
Sandy and Alfie did an excellent customer service.Highly recommend 2410 Wrondel way by Joelle
Alfie is fantastic!! She is kind, patient and leads with customer service. She was a tremendous help with my issue of gaining access to a client's unit that I had been added onto but I was still facing access issues. I appreciate her warm smile, and exceptional service, thank you Alfie and happy holidays!!
Went good front office girl was really nice
Recently I had the opportunity to work with Alfie with a storage rental. She was professional and assisted me through the process.
She was very thorough and answered all of my questions. There was an issue in which she resolved immediately. She is dedicated to the customer and I appreciate that. Thanks again Alfie.
Krystin and Alfie thank you for all your help you rock
The setup process was easy and the facility is clean. Rose was very friendly and helpful.
Absolutely the best storage facility. The customer service here is above and beyond. They really care about their customers. Clean and safe all around. Krystin is especially helpful and kind! Thank you
Krystin and Sandy are so amazing. They helped me when the elevators were down. They are Rockstars! The property is clean and well maintained
I just want to say thank you for all the help Krystin did. The property was nice and clean. The staff is bad ass and Keep it up.
Excellent service cheerful and was very helpful.
Very impressed with the customer service from Alfie! She is truly Amazing and a pleasure to interact with whenever I come to public storage. Alfie makes the difference and I will definitely keep using and recommending public storage just based on the fair treatment and help I received from Alfie . Thank you.!
Property Manager Sandy was a comfort during a stressful time with her kindhearted presence. Alfie and Krysten also extremely helpful and accommodating. Clean building and friendly staff over, would recommend!
The personnel here is amazing, providing exceptional customer service. I paid for a 5x5 online, but when I saw it in person I discovered it was too small for my belongings and with the assistance of the staff had it replaced with the necessary size super quick and hassle-free.
Kristen and Alfie were very helpful with a couple of issues with my unique storage situation today. They went above and beyond the normal "call of duty". I appreciate their attention to detail, organization and cleanliness.
Sandy Provided Excellent service
Brenda is so amazing, she is helpful, very customer conscious and takes extremely great care in her job. Brenda has a positive attitude and Is very friendly with her customers!
I'm extremely impressed by the clean facilities and the security was just as great and also the top level customer service provided on the phone and in person at the office. I feel like my possessions are safe and secure. Their system is very user friendly and I would like to acknowledge a recent issue with me mis placing my keys and not able to enter my storage . KAT IS THE WOMEN WHO HELP ME WITH this issue and I was a bit hesitant at first but ended up with the ability to enter my storage again and had the ability to secure my unit again thanks to this lady with great conversation and understanding of my situation . I left so relieved and smiling .....
Best Customer Service! Had the pleasure today of meeting Brenda, who was hands-down the best representative Public Storage I’ve met yet! She made storage pains a lot easier and I have never said that about anyone. I definitely would for my team any day.
Kat was able to help me with all my questions and she made everything so easy Ill definitely be back
The team here is awesome but Kat is exceptional from the moment we got our unit from her she showed us around and has answered every question even when we stupidly forgot where our unit was lol she really goes above and beyond she deserves a pay raise as far as I'm concerned!
This public Storage location is the best. Kristen Brenda and Kat were the most helpful employees, not only are they great but they made my months of April And May the happiest by telling me I was paid until next month! That was such great news to hear!
Amazing Kat went out of her way to stay lage just to make sure we got our payment taken care of. Hands down one of the nicest lady's I have come across in reno
Kristin at the Wrondel location in Reno, NV is flat out AMAZING! Super friendly, knowledgeable, and a REAL PERSON!!! Thanks again for everything, I will definitely come back to you next time.
Great price, open late, working cameras, and safety.! 100%… been great service since getting our unit.
Krystin is a great employee. She was able to help me out and I am very grateful for it. I called down to confirm payment and she was able to respond and confirmed it. Thank you so much
Not in the best neighborhood
Krystin is an amazing employee.
I've been a customer since may of 2022. She has an answer to every question I asked. Extremely professional. I recently was a little stressed about down sizing ,but she was helpful, and the process was super simple. Thank you again Krystin your a rock star .
Kristen and Kat was super helpful and friendly. Was able to resolve our issues in minutes
Very helpful and accomadating. Amazing customer service. Above and beyond. Wouldn't store my stuff anywhere else
Kat is literally an Angel!!! She has gone above and beyond to help me with access to my unit multiple times now. She’s patient and kind and never makes me feel like I’m a nuisance.
Wow, when I arrived to finish my paperwork and see my unit that I rented. I was very amazed of the security of the building and the staffed was very friendly and very helpful. I still can’t believe the price of the unit. I’m very satisfied of renting a unit from Public Storage.
I’ve been renting here since this business has opened. It’s clean and assessable. Kat is probably one of the best associates you’ve had..
Great, clean facility with high security access with multiple checkpoints using app or unique code. Check you driving in gate, entering building, using elevator and leaving facility. Kat was very helpful in the office. Would rent here again.
All the ladies here rock,but I think her name is Kristin? Stands above the crowd I suck at names so I hope I got it right
I've been using this Public Storage location on Wrondel Way in Reno for three years now and have had an excellent experience. Krysten is exceptionally helpful and professional and I see her address everyone's concerns quickly and positively!
Great customer service and the ladies working behind the counter are super helpful and kind glad I picked this storage spot amazing prices too
The best staff. They helped us with pricing and are very friendly.
I had a great experience with the storage facility. Thank so much Kat. Appreciated you service very much
Staff has always been very kind!
Kat and Krystin are awesome!!
I HIGHLY RECOMMEND this place!!! The lady at the front desk was more than helpful, we were about to lose everything we owned in a unit we helped pay for but the other person did something that caused us to have to move to another place... Needless to say she went above and beyond to make sure we got everything... Thank u again so much...
Kat was beyond helpfull really made it feel like my stuff was safe 💯 recommended storeing here
I love this place, staff is friendly, my stuff is always safe from thieves and the elements, plus the price is right!! Rent your next storage unit here!
Such a great storage place! The lady even stayed later to help us get into our unit! Great customer service all way around Kat was amazing going above and beyond!
Very clean and easy to access, and the staff are very friendly and helpful!
Thanks to Kat and Kristen for everything they have done to help me get a new lock and keep my things safe. You guys are the best!
Relocated to Reno in April of this year. We needed a bigger storage unit than what we had booked online. We went into the office and Kristen was there to help us. She got us into a larger unit with absolutely no problem at all. We have dealt with Kristen the whole time that we've been renting from public storage and she is amazing. She is always willing to help and make sure the customer leaves happy. Thank you Kristen for making our move in experience a pleasant one!!
Very nice manager
Clean storage units and facilities.
Krystin is AMAZING! She always has a great attitude, knows what she’s doing, and in the *one* rare case she didn’t know, she admitted it, and got back to me within a half hour. I’ve rented from here multiple times, currently am renting, and will rent in the future if needed. HIGHLY RECOMMENDED for anyone simply based on excellent customer, And security of my unit.
Thank you for being so awesome! Please train more people to aim high like you do 💖
Kat and staff are always so helpful. Great facility to store your items.
The ladies there take great care of the place. Always clean and well maintained. They have great customer service. Helpful in all sorts of ways!
KIM IS THE GREATEST... I REALLY MEAN THAT!!!
SHE STAYED LATE AND MADE THINGS WORK OUT.
SHE WENT ABOVE AND BEYOND WONDERFUL CUSTOMER SERVICE.
Kristin is amazing! She keeps the facility running! Always a pleasure to work with her!
The best place to rent from and the managers are the best
Kristen is very nice and helpful, she knows her job well and enforces the rules in a polite manner
I have been to other storage places and this one is by far the best the ladies go above and beyond to help you the manager is awesome and she has a great team
Krystin is awesome. She is very friendly and very helpful. Great customer service. Wonderful property!!
I've already did a review and this popped up again. I have learned that Nina works for both locations. When I called to follow up on a unit I was informed she was working at her location. Long story short I decided to go by the location by Grove and while sitting in my car this girl runs by goes into the office. Says something to customers goes around her desk d does something on the computer and comes back around grabs something off the desk have it to a customer and find out. The customer rolled a cart out right after and as I was getting out my car Nina runs right back in the office. I walked in as she was taking a payment for one customer and out loud verbally explaing to 3 others what an erental is and the process to get their unit information and the lock.
A few minutes later when I could get to the counter I asked her are you always running around? The woman to her side stated Nina always. She does not stop. Nina laughed and just replied with gotta get the job done. And how can I help you today? Did you not want to store at McCarran? The fact that she remembered me was remarkable. I answered her question and asked her if she seen my review from the other places he said I'm sorry I have not. Does public storage upper management not validate their employees. How sad is that. So I have checked out 2 more locations and other managers have stated we don't get paid enough. No bonuses no anything these other locations are messy and the women are rude. Nina 100% professional with her words and appears to care about her customers, I heard her mention her other managers when referring customers to other location or coming back on a day she is not working. Kristin and another Kristin weird, are also respectful and kind.
Krysten was so helpful and knowledgeable. She truly runs the place with no hesitation. Extremely happy with the customer service I was given.
The lady Kathy there was very helpful.
Kathy is amazing. She stayed late to help resolve some issues I had
I've been a customer since 2020. Helena and Krystin are the best!
The staff is great! Krystin is very helpful an welcoming
Nina is by far the most important professional agent you have. Very thorough very patient and persistent. She accomplished a lot of work for me in one day. Golden. Pure gold.
Customer service was super nice!
Krystin was super helpful securing the unit that we needed. We had some challenges getting one confirmed and she was able to figure everything out for us.
The the people were terrific. I'm concerned that an advertisement of $1 a month for the first month did not seem to happen. Next, which is a problem I have, I asked for a 10x10 and got it. I asked for a bottom floor I got it. But at 82 years old or this bottom floor is is quite a distance from the incoming door all the way down the hall and around the corner to my storage unit. I'm not sure that's going to work for me. Can changes be made easily? I await your reply.
Thank you!
Nina and Krystin are the bomb and very professional at what they do. If you need a storage they sure got the space for you and have BEAUTIFUL CUSTOMER SERVICE THERE ON POINT💯✨💪🏼 RAISES FOR THEM FIR SURE 🤑💯
Very helpful very professional. Appreciated the help from Nina and Krystin. Very clean property
I rented a unit online at a different location. When I arrived to the storage, the gate key needed verification. The office was closed and I called the number on the door. This was the customer service line. I went around and around with this person and was told could not do anything until the next day. However, I needed entrance that night. Kristin had called me earlier in the day (from information I submitted online) and I called that number back. She was so helpful! She was able to resolve the issue so that the gate code would allow me in! I wanted to hug her through the phone! If you ever have an issue, I definitely recommend her for her help and do not call the 800 line. She went above and beyond for me and I really appreciated it!
Kyristen was nice and everything was explained well and good move in prices: )
Just want to give my opinion regarding this place - they're awesome & you can tell that they do care every unit.3 weeks ago the last time I visited my unit & unfortunately I did not locked correctly. Got phone call & told me that they secure my unit, replace my padlock with their expense. Came to check & Krystin is very helpful & accommodating & educate me todo it right. Thank you Krystin for assisting me.
Krystin was wonderful help she made everything easier. Me and my sister also help to make her day a lot easier and had her laughing. She has great service and people skills.
Fast and easy. Great customer service experience.
Haven’t rented a storage unit in years. Nina C. Made my experience wonderful & easy. Walked me to my unit and showed me the property. Was shocked on how clean the property was. My 10x15 had no odor & was super clean. Also, when Nina was touring me to my unit. If she scene anything on the floor she picked it up or anything open she closed it. That made me feel even more confident on my decision.
When we return back to the office. Nina went over all the policies & made me feel very comfortable with making the choice to pick Public Storage. Also not to mention. Nina offer me a water & made sure before I left I understood & answered all my questions.
Definitely recommend this property to my friends and family! Thank you Nina C.
The staff is great. Extremely helpful and welcoming.
Shout out to Krystin and Nina! I had a lot of questions that they handled with ease. They were both professional and kind.
This is a clean and safe place for the things that are in need of storing and all the people my husband has spoken with are very polite and attentive 😁
We are very happy with Public Storage. It is heated and clean and allows for easy access through their app. It’s safe and allows you to only access the level you have storage at so that is a great feature. Also, I would like to commend Kathy for being so friendly and so helpful to us. She explained the contract and the parameters of our agreement very well and provided tips and pointers to make our experience easier.
Krysten and Helena got me taken care of and out of there in 10 minutes and got me a cheaper unit than anywhere else I've looked. Amazing experience.
The service was amazing Kristen really helped me and made me feel welcome,and showed me how to set everything up.
Sarah helped me get the right size for me. She has the best customer service
Good storage has high security.
Krystin was super helpful giving me all the info I needed to get everything moved without a hitch.
Sarah is super nice and helpful.
Great customer service, Helena and Kathy were super nice , informative and helpful. Clean location, very clean, very secure. 🔐 I recommend keeping your stuff safe here.!
Kristin and Kristyn, public storage wrondel rock awesome service friendly and very helpful contacted right back
Sarah and Kristin were amazing
I had my belongings stored here for two years through most of the pandemic. Good rates and clean facility! Very nice ladies who manage this facility!!
Neat and clean!!! Friendly employees. New and clean units!!
Sarah was amazing and extremely helpful! Best experience we have ever had getting a storage unit!
Clean,affordable,staff is freindly.this is the second time I've rented.
Super clean, very safe great customer service. Kathy explained everything and went above and beyond sharing a couple of local businesses she uses that I needed.
I've used public storage in 3 different locations and this one was the best. They were all good, but this one was beyond great.
Neat and clean. Easy to get to your unit. Decent area to rent a unit. Worth a look.
Kathryn is the greatest. Very helpful.
Kathy was awesome great customer service !!! I highly recommend public storage !!!
The staff here is super friendly and helpful. I would recommend this storage to anyone
Store manager Krystin was very friendly and helpful
I appreciate the excellent customer service I have experienced there the past 6 months. Kyrsten always helpful and with a smile.
I had this beautiful young woman by the name of Krystin if I’m not mistaken, Help me with figuring out why my payments weren’t going thru as well as she assisted me with figuring out what size unit I needed. She had an amazing straightforward attitude, a smile, and she made me feel safe and comfortable. 10/10 would recommend
The customer service here is amazing!Id like to give a shout out to Kristen (hope I spelled your name right!) She goes above and beyond and makes sure that her customer's are taken care of, and when she says she'll get back with you , she does. It's nice to know that there's people that still care. Highly recommend Public Storage on Wrondel St. Reno Ty again!
Kelly is friendly, intelligent, trustworthy and always ready to help!
Both cleanliness of the grounds as well as my unit and the friendly informative staff made this the most pleasant storage experience to date. And mobile entry ...
Fantastic staff and easy experience
Top notch facility, clean storage units, friendly and very helpful staff. Christine is amazing, she goes above and beyond to help her customers as much as she can. Wouldnt recommend any other place to keep your belongings. I know that keeping my belongings at public storage with christine that all my stuff is safe and will be there exactly how i left it.
This location is clean, affordable and the customer service is stellar!!! I highly suggest this location!! Krystin is the person that helped me out and I am grateful for all she does!! Thanks again!!!!
awesome customer service by kristen , kathy and monique. these guys work hard and were excellent and professional to rent storage unit
Excelente lugar para guardar sus pertenencias..