Public Storage Self-Storage Units at 2410 Wrondel Way, Reno, NV

The employees were very helpful in my opinion. Shout out to Alfie and Krystin! However the annual price increase was STEEP!! Really hurt to see that. $30 increase was wild and to downgrade to a smaller unit would’ve been more or the same price. Cmon corporate storage biz

The personnel here is amazing, providing exceptional customer service. I paid for a 5x5 online, but when I saw it in person I discovered it was too small for my belongings and with the assistance of the staff had it replaced with the necessary size super quick and hassle-free.

Kristen and Alfie were very helpful with a couple of issues with my unique storage situation today. They went above and beyond the normal "call of duty". I appreciate their attention to detail, organization and cleanliness.

Sandy Provided Excellent service

At this location, they are always trying to help. Whether it's a quick phone call about your bill or giving you a little leeway to make your storage payment, these women are all wonderful. We have always rented from them and will continue to give and send them business. We won't go anywhere else. Also, I wanted to add that we 💜💜💜 Brenda. She is professional, kind, caring, has SUPERB customer service, and really goes above and beyond for her customers.

Brenda is so amazing, she is helpful, very customer conscious and takes extremely great care in her job. Brenda has a positive attitude and Is very friendly with her customers!

I'm extremely impressed by the clean facilities and the security was just as great and also the top level customer service provided on the phone and in person at the office. I feel like my possessions are safe and secure. Their system is very user friendly and I would like to acknowledge a recent issue with me mis placing my keys and not able to enter my storage . KAT IS THE WOMEN WHO HELP ME WITH this issue and I was a bit hesitant at first but ended up with the ability to enter my storage again and had the ability to secure my unit again thanks to this lady with great conversation and understanding of my situation . I left so relieved and smiling .....

Best Customer Service! Had the pleasure today of meeting Brenda, who was hands-down the best representative Public Storage I’ve met yet! She made storage pains a lot easier and I have never said that about anyone. I definitely would for my team any day.

Kat was able to help me with all my questions and she made everything so easy Ill definitely be back

I'm changing my rating for this reason The place is clean and tidy, but it is not secure. I rented a storage unit from them, and in less than 48 hours, my things were stolen from it, and the insurance company did not compensate me with anything, under the pretext that they could not prove forced entry into the unit, even though I sent them pictures of the broken lock and pictures of the condition of the unit before the theft. After the theft, in addition to the fact that the employee there lied to me twice, I do not know why, and she told me that there was no lock on my unit five hours after she discovered the matter. I advise you to deal with Crystin because she is an honest employee, does not lie, and is expert in her work. If you want to rent a unit with them for a long time, I advise you to use a company. Insurance other than what they have, and you should put two good locks on the door of your unit, and I hope that your private things will be safe and not stolen, as happened to me.

The team here is awesome but Kat is exceptional from the moment we got our unit from her she showed us around and has answered every question even when we stupidly forgot where our unit was lol she really goes above and beyond she deserves a pay raise as far as I'm concerned!

This public Storage location is the best. Kristen Brenda and Kat were the most helpful employees, not only are they great but they made my months of April And May the happiest by telling me I was paid until next month! That was such great news to hear!

Amazing Kat went out of her way to stay lage just to make sure we got our payment taken care of. Hands down one of the nicest lady's I have come across in reno

Kristin at the Wrondel location in Reno, NV is flat out AMAZING! Super friendly, knowledgeable, and a REAL PERSON!!! Thanks again for everything, I will definitely come back to you next time.

Great price, open late, working cameras, and safety.! 100%… been great service since getting our unit.

Krystin is a great employee. She was able to help me out and I am very grateful for it. I called down to confirm payment and she was able to respond and confirmed it. Thank you so much

Not in the best neighborhood

Krystin is an amazing employee. I've been a customer since may of 2022. She has an answer to every question I asked. Extremely professional. I recently was a little stressed about down sizing ,but she was helpful, and the process was super simple. Thank you again Krystin your a rock star .

We had our unit broken into and whoever did it was there for HOURS or made multiple visits. It was either pros or an inside job. Our lock was taken off and replaced, everything (that they didn't take) was put back to make it look like the unit hadn't been touched. But, literally every single box was opened and looted. Large pieces of furniture moved. No security footage in the hallways. And it took days before we could get public storage to deal with the changed out lock. And we found out that the unit next to ours was also broken into.

Kristen and Kat was super helpful and friendly. Was able to resolve our issues in minutes

Very helpful and accomadating. Amazing customer service. Above and beyond. Wouldn't store my stuff anywhere else

Kat is literally an Angel!!! She has gone above and beyond to help me with access to my unit multiple times now. She’s patient and kind and never makes me feel like I’m a nuisance.

Wow, when I arrived to finish my paperwork and see my unit that I rented. I was very amazed of the security of the building and the staffed was very friendly and very helpful. I still can’t believe the price of the unit. I’m very satisfied of renting a unit from Public Storage.

I’ve been renting here since this business has opened. It’s clean and assessable. Kat is probably one of the best associates you’ve had..

Great, clean facility with high security access with multiple checkpoints using app or unique code. Check you driving in gate, entering building, using elevator and leaving facility. Kat was very helpful in the office. Would rent here again.

All the ladies here rock,but I think her name is Kristin? Stands above the crowd I suck at names so I hope I got it right

Good experience

I've been using this Public Storage location on Wrondel Way in Reno for three years now and have had an excellent experience. Krysten is exceptionally helpful and professional and I see her address everyone's concerns quickly and positively!

Great customer service and the ladies working behind the counter are super helpful and kind glad I picked this storage spot amazing prices too

The best staff. They helped us with pricing and are very friendly.

Kat got me checked in, and gave me a full tour on my way in. What a great facility, and I will definitely be moving as much of my other units as possible over to here.

I had a great experience with the storage facility. Thank so much Kat. Appreciated you service very much

Staff has always been very kind!

Kat and Krystin are awesome!!

I love the fact that we can go in till 9:00pm

I HIGHLY RECOMMEND this place!!! The lady at the front desk was more than helpful, we were about to lose everything we owned in a unit we helped pay for but the other person did something that caused us to have to move to another place... Needless to say she went above and beyond to make sure we got everything... Thank u again so much...

Kat was beyond helpfull really made it feel like my stuff was safe 💯 recommended storeing here

I love this place, staff is friendly, my stuff is always safe from thieves and the elements, plus the price is right!! Rent your next storage unit here!

Always great service

Such a great storage place! The lady even stayed later to help us get into our unit! Great customer service all way around Kat was amazing going above and beyond!

Very clean and easy to access, and the staff are very friendly and helpful!

It's good.

I actually saw cockroachs in a open unit, and there are customers living in units, I know of 3, and 2 of them are friends of mine, that and the location is why I don't and will never trust this place, not to mention the I think the staff turns the cheek to these issues especially about the tenants that are living there,I mean come on, with that building being new, how can they not know this, with all those cameras there, so weather thier truly clueless or there part of the problem by allowing it, considering the neighborhood they are probably making a buck on the side or maybe thier indulging in the supply of the tenants stash of #@&$, probably both because the employees look like they have used in the past, if you know the sign of user's you will agree!!!!