Public Storage Self-Storage Units at 2410 Wrondel Way, Reno, NV

I have been to other storage places and this one is by far the best the ladies go above and beyond to help you the manager is awesome and she has a great team

Astonishingly bad. Do not rent here. I was beind followed inside the gate by a pedestrian who was eyeing me while I was driving a U haul. Everything is broken. Unit wasn't ready. I have one other unit with Public Storage elsewhere, so figured I should book with them again. What a mistake. Booked many weeks in advance. Got there and our unit wasn't ready. My code and app wouldn't get me in. I went to the office and it took forever to reset the code and get in. Then, I was informed it's not cleaned or ready for me to move in. We promised to come back later in the day. We came back after noon, and still it wasn't ready. I had to extend my U haul rental for a day, costing me an extre $60 for this delay. Then, we bring the U Haul the next day. I get there by 8AM. I expect the office to be open by 9AM. The app said office hours from 6AM on Saturday. At 9, I knock on the office door. I tried to find a bathroom and access with my code and could not. I'm told there's a bathroom inside one of the buildings. I have to go all around the building to access and then walk all the way down to find bathrooms. Both are out of order. I would have been able to get in easier, but the closest entrance door for the main complex was caution taped and the glass was broken likely because of a break in. I go back to the office and the lady won't open the door. She says it's not open until 9:30 on Saturdays. I informed her the bathroom she sent me to was out of order, both of them. She said there are no other bathrooms. I went into my U haul and had to pee in a bin. This was 2 days after my unit rental was supposed to start, and it still wasn't clean. It's not safe. They are unprofessional. Nothing works. I am thinking of cancelling both the units I have with this company because my experience was so bad.

Krystin is awesome. She is very friendly and very helpful. Great customer service. Wonderful property!!

Great Staff

I've already did a review and this popped up again. I have learned that Nina works for both locations. When I called to follow up on a unit I was informed she was working at her location. Long story short I decided to go by the location by Grove and while sitting in my car this girl runs by goes into the office. Says something to customers goes around her desk d does something on the computer and comes back around grabs something off the desk have it to a customer and find out. The customer rolled a cart out right after and as I was getting out my car Nina runs right back in the office. I walked in as she was taking a payment for one customer and out loud verbally explaing to 3 others what an erental is and the process to get their unit information and the lock. A few minutes later when I could get to the counter I asked her are you always running around? The woman to her side stated Nina always. She does not stop. Nina laughed and just replied with gotta get the job done. And how can I help you today? Did you not want to store at McCarran? The fact that she remembered me was remarkable. I answered her question and asked her if she seen my review from the other places he said I'm sorry I have not. Does public storage upper management not validate their employees. How sad is that. So I have checked out 2 more locations and other managers have stated we don't get paid enough. No bonuses no anything these other locations are messy and the women are rude. Nina 100% professional with her words and appears to care about her customers, I heard her mention her other managers when referring customers to other location or coming back on a day she is not working. Kristin and another Kristin weird, are also respectful and kind.

Krysten was so helpful and knowledgeable. She truly runs the place with no hesitation. Extremely happy with the customer service I was given.

The lady Kathy there was very helpful.

Kathy is amazing. She stayed late to help resolve some issues I had

The staff is great! Krystin is very helpful an welcoming

I've been a customer since 2020. Helena and Krystin are the best!

Nina is by far the most important professional agent you have. Very thorough very patient and persistent. She accomplished a lot of work for me in one day. Golden. Pure gold.

The the people were terrific. I'm concerned that an advertisement of $1 a month for the first month did not seem to happen. Next, which is a problem I have, I asked for a 10x10 and got it. I asked for a bottom floor I got it. But at 82 years old or this bottom floor is is quite a distance from the incoming door all the way down the hall and around the corner to my storage unit. I'm not sure that's going to work for me. Can changes be made easily? I await your reply. Thank you!

Krystin was super helpful securing the unit that we needed. We had some challenges getting one confirmed and she was able to figure everything out for us.

Customer service was super nice!

Nina and Krystin are the bomb and very professional at what they do. If you need a storage they sure got the space for you and have BEAUTIFUL CUSTOMER SERVICE THERE ON POINT💯✨💪🏼 RAISES FOR THEM FIR SURE 🤑💯

Very helpful very professional. Appreciated the help from Nina and Krystin. Very clean property

I rented a unit online at a different location. When I arrived to the storage, the gate key needed verification. The office was closed and I called the number on the door. This was the customer service line. I went around and around with this person and was told could not do anything until the next day. However, I needed entrance that night. Kristin had called me earlier in the day (from information I submitted online) and I called that number back. She was so helpful! She was able to resolve the issue so that the gate code would allow me in! I wanted to hug her through the phone! If you ever have an issue, I definitely recommend her for her help and do not call the 800 line. She went above and beyond for me and I really appreciated it!

Kyristen was nice and everything was explained well and good move in prices: )

I never review places but I felt I needed to warn people. The reason for 2 stars and not 1 is because the facility is nice and clean. However, I had no assistance locating my unit, for 2 days the elevator was out of order (I was on the 3rd floor) when I called to ask if they had any time frame when the elevator might be back up and running I was met with these words from Krysten: "We're not the elevator people, whenever they get here!". In my opinion that is not how you should speak to a paying customer. I was not rude in asking my question. I had this unit for less than a week and canceled my contract after that experience. Would not recommend this place due to terrible customer service.

Just want to give my opinion regarding this place - they're awesome & you can tell that they do care every unit.3 weeks ago the last time I visited my unit & unfortunately I did not locked correctly. Got phone call & told me that they secure my unit, replace my padlock with their expense. Came to check & Krystin is very helpful & accommodating & educate me todo it right. Thank you Krystin for assisting me.

Krystin was wonderful help she made everything easier. Me and my sister also help to make her day a lot easier and had her laughing. She has great service and people skills.

Fast and easy. Great customer service experience.

Haven’t rented a storage unit in years. Nina C. Made my experience wonderful & easy. Walked me to my unit and showed me the property. Was shocked on how clean the property was. My 10x15 had no odor & was super clean. Also, when Nina was touring me to my unit. If she scene anything on the floor she picked it up or anything open she closed it. That made me feel even more confident on my decision. When we return back to the office. Nina went over all the policies & made me feel very comfortable with making the choice to pick Public Storage. Also not to mention. Nina offer me a water & made sure before I left I understood & answered all my questions. Definitely recommend this property to my friends and family! Thank you Nina C.

The staff is great. Extremely helpful and welcoming. Shout out to Krystin and Nina! I had a lot of questions that they handled with ease. They were both professional and kind.

They need more employees there's not enough help for a big place like that.

This is a clean and safe place for the things that are in need of storing and all the people my husband has spoken with are very polite and attentive 😁

We are very happy with Public Storage. It is heated and clean and allows for easy access through their app. It’s safe and allows you to only access the level you have storage at so that is a great feature. Also, I would like to commend Kathy for being so friendly and so helpful to us. She explained the contract and the parameters of our agreement very well and provided tips and pointers to make our experience easier.

Krysten and Helena got me taken care of and out of there in 10 minutes and got me a cheaper unit than anywhere else I've looked. Amazing experience.

The service was amazing Kristen really helped me and made me feel welcome,and showed me how to set everything up.

Sarah helped me get the right size for me. She has the best customer service

The employees are great

Good storage has high security.

Krystin was super helpful giving me all the info I needed to get everything moved without a hitch.

Sarah is super nice and helpful.

Great customer service, Helena and Kathy were super nice , informative and helpful. Clean location, very clean, very secure. 🔐 I recommend keeping your stuff safe here.!

Kristin and Kristyn, public storage wrondel rock awesome service friendly and very helpful contacted right back

I am incredibly dissatisfied and disappointed in the service I’ve received here. My house was involved in a fire and I needed somewhere to store my stuff (donations and things that were salvaged from the fire), but you get what you pay for. 1. There is literally never anyone in the front desk, and my access code didn’t work for me to get to the front office which is where all of the rolling carts are, so I have to either wait for someone to return to the front OR carry everything up by myself and make 100 trips, and no one answers the phone. 2. They will evict you after 5 days if you don’t move in right away, and they will not tell or contact you, you have to find out for yourself. We paid for 2 months in advance and we went in less then a week after purchasing the unit and they evicted us!! I only found out because when I went to put things in storage my access code wasn’t working, but yet again there was NO ONE in the front office to help us, we waiting over an hour for someone to show up and help us, the lady on the phone said that we won’t be able to access our unit in 24 hours (didn’t make any sense), but then the guy was able to get us in our unit the same day? Make it make sense bro 😂 3. After paying upfront and finally getting access to my unit, now they are saying I owe $80 for December EVEN THOUGH I ALREADY PAID FOR 2 MONTHS IN ADVANCE!! And you guessed it, still no one in the front office and no one answers the phone!! This unit itself is okay, but it’s the service that is awful, the people are incredibly nice but some are just not helpful or don’t know what they are doing. For the most part they are nice people…. WHEN THERE IS SOMEONE IN THE OFFICE !!! I get that places are short staffed but come on, at least make sure people have access to the rolling carts!! I have been waiting so far almost an hour for someone to show up to the front desk to just let me get a rolling cart 🙄 the two times I have came there was no one in the front office. It’s kind of ridiculous.

Sarah and Kristin were amazing

I had my belongings stored here for two years through most of the pandemic. Good rates and clean facility! Very nice ladies who manage this facility!!

Neat and clean!!! Friendly employees. New and clean units!!

Sarah was amazing and extremely helpful! Best experience we have ever had getting a storage unit!

Clean,affordable,staff is freindly.this is the second time I've rented.

Super clean, very safe great customer service. Kathy explained everything and went above and beyond sharing a couple of local businesses she uses that I needed. I've used public storage in 3 different locations and this one was the best. They were all good, but this one was beyond great.

Neat and clean. Easy to get to your unit. Decent area to rent a unit. Worth a look.

We’ll all my belongings were stolen. Seems like an inside job. Very strange because they took all womens shoes and perfumes and lash extension stuff. The women working there are addicts. I’d be cautious leaving my things here

Kathy was awesome great customer service !!! I highly recommend public storage !!!

Kathryn is the greatest. Very helpful.

I have one major complaint. The interior of the building doesn't have any indicators of direction. Every corridor looks the same and there are no signs telling you where the elevator is located. The EXIT signs lead to corners or stairwells. I spent 15 minutes trying to find the elevator. Another customer had to show me where to go. By that time I was in a total panic attack and crying. It was quite embarrassing. The lady in the office was WONDERFUL. She brought me water and stayed with me while I calmed down and gave me the number for the corporate office. She was a life saver! I don't think other facilities are any different. I'm not sure if anyone else has had this experience but, it was horrible.

The staff here is super friendly and helpful. I would recommend this storage to anyone

Store manager Krystin was very friendly and helpful

I appreciate the excellent customer service I have experienced there the past 6 months. Kyrsten always helpful and with a smile.

I had this beautiful young woman by the name of Krystin if I’m not mistaken, Help me with figuring out why my payments weren’t going thru as well as she assisted me with figuring out what size unit I needed. She had an amazing straightforward attitude, a smile, and she made me feel safe and comfortable. 10/10 would recommend

The customer service here is amazing!Id like to give a shout out to Kristen (hope I spelled your name right!) She goes above and beyond and makes sure that her customer's are taken care of, and when she says she'll get back with you , she does. It's nice to know that there's people that still care. Highly recommend Public Storage on Wrondel St. Reno Ty again!

Kelly is friendly, intelligent, trustworthy and always ready to help!

Both cleanliness of the grounds as well as my unit and the friendly informative staff made this the most pleasant storage experience to date. And mobile entry ...

Fantastic staff and easy experience

Up until close of business today I rented a 10x10 storage unit for almost 12 months. I don't visit my storage unit but once a month by dumb luck I visited my unit two days ago and I had a notice taped to my storage unit door posted same day stating I had only two days to vacate my belongings by COB today March 31st or I would loose all of my personal belongings. I pay my rent every month however I'm always a few day's late which costs me an extra $30 a month brining my total due to $130 a month. due to my pay schedule I have had no choice but inure the late fee.. good for them they make more money. Whomever made the decisions to set me up to potentially loose my stuff by only giving me two days without proper notification is despicable and you are unfit to do your job. The power trip you showed because you are unhappy with your position in life is not my fault or the fault of others. You should be ashamed of your lack of personal integrity and character. You cannot play judge, jury & executioner with other people's personal belongings.

Worth it!

I ordered my unit online from Fremont, CA with ease and when I arrived the Service was just the Best. I was just so impressed with how much care and dedication to making sure that I was satisfied and my needs were met that day. I’m just sorry I didn’t remember the woman’s name to mention her in my rating. I’m not sure so I can only say she is wonderful at her job!!! Okay maybe, I’ll get it right, lol I believe her name is.Stephanie or Kathy only because I commented I wouldn’t forget because it was one of my sisters name also. JUST SAYIN!

This will be my second time renting from Public Storage on wrondel way. Their person in charge of the front(female) who's lo g thick hair I fell in love with was very helpful, knowledgeable. She got me another storage up and ready for me to start moving in 15-20 min. I recommend this location to anyone who might be looking for a storage!

Top notch facility, clean storage units, friendly and very helpful staff. Christine is amazing, she goes above and beyond to help her customers as much as she can. Wouldnt recommend any other place to keep your belongings. I know that keeping my belongings at public storage with christine that all my stuff is safe and will be there exactly how i left it.

This location is clean, affordable and the customer service is stellar!!! I highly suggest this location!! Krystin is the person that helped me out and I am grateful for all she does!! Thanks again!!!!

awesome customer service by kristen , kathy and monique. these guys work hard and were excellent and professional to rent storage unit

Excelente lugar para guardar sus pertenencias..

I am good knowing my things are safe thank you

Very clean and secure. The last storage unit I visited was in Auburn WA and was a palace for rats! These guys in Reno actually CARE about their business.

Krystin was amazing. This was by far the best and fastest storage rental experience we have ever had anywhere. Thanks for being so awesome. Highly recommend for superior customer service is Public storage on wrondel is the place to rent a storage unit.

Helpful staff and a great location. True story- I had a billing error so I called first thing in the morning. I ignored a voicemail. They had already fixed it, before they even opened. Great work by the team

First time a storage unit owner Hayden and Krystin r great very helpful and the place very clean I would recommend them to others

Very easy, clean facility. I had a unit full of furniture that I wasn't able to check for months, and when I finally was able to check it, there was no dust on anything... I found that amazing. The staff was very kind and helpful with everything. Would definitely recommend to anyone.

Krystin was awesome and made things very easy. Thank you!

Certainly a diamond in the rough regarding storage facilities. Very well kept units and well secured area. More importantly, the staff is AMAZING. They have gone out of their way to be so accommodating and I know my contents are in the best place.

This storage facility has surpassed any other in my experience. I rented a storage unit while I was living in my car until I could get back into a house and walked in, was immediately and warmly greeted by Kristen- one of the managers- and was treated with the same respect and kindness as I was when I discontinued my rent. The staff was all so very helpful and they do a great job of keeping their units cleanly and in good shape. It's very secure- mostly indoor storages. I highly recommend the Wrondel Way public storage!

Keystone & Hayden were absolutely wonderful!!!! Helpful & Friendly service, made my stressful move into a positive experience, Thanks Public Storage

Great place awesome staff

Affordable quality storage, friendly and professional staff

Great company n happy customer with them

Public Storage is one of the best customer service experiences I've ever had not only were they very helpful and kind they're very sympathetic to my situation I would highly recommend Public Storage to anyone that needs to rent a storage facility for any reason. Kristin went above and Beyond any expectation I could have had tonight get better customer service anywhere

They increase you storage payment and hide behind the email to say they told you. Mine went up 30 to 40 dollars so Im looking for a nother storage. They buy storage place and raise them all so. Trying to corner the market!

The staff at the Wrondel location are extremely rude and not helpful at all. The first time I has to interact with them, I thought maybe she was just having a bad day so I let it go. Unfortunately, no better today. Their answers for EVERYTHING is to call corporate. (My experience with corporate has been fine. No complaint there.) For every little thing? Really? What is the point of her job then? Extremely unhelpful and rude. I have a unit here, always paid, never any issues. It's my payment method on file, My email, my mailing address, my phone number, but my kids dad's name because he was on the phone with them while we were busy moving. I came in today to change to a different payment method, and she told me I'm not even an authorized person, so I'm not allowed to be on the property. Great customer service. I will be moving out if this storage facility. It's in the the ghetto anyway. Shady people always around here. The only perk of this place is it's new, that's about it.

The staff here are very nice and very helpful. And security and safety of my storage I give a five star.

Great customer service:) didn't take long to get the unit and was easy to find. They also have carts that you just check out and bring back

Place is super clean and secured. They have carts during office hours to help you load or offload your stuff. Kristen in the office is super friendly, knowledgeable and professional and goes above and beyond with her customer service skills. Renting was a breeze and also buying boxes and adding authorized persons was a snap! Totally recommend to anyone in Reno looking for storage. Only drawback is the parking area in the back is a little small if you have a large moving truck, but 10 or 16 foot trucks seem really manageable even if you're not used to driving larger vehicles. d(^_^)

Sarah and krystin rock..

Great place to store all your treasures. Consistent hours and customer service

It's Has Good Access To Get Into Drive Way and After You put Your Gate key Code In! It's Clean! And Some What Quite the Only Thing Do Far Is The Garbage Dumpster Us / Had Always Been Locked When I Have Been There!!

Crowded

Decent prices friendly staff clean building

🙃

It's very clean and the public storage

I bought a storage unit from an auction, and it was so easy. The woman working was helpful, courteous, pleasant and informative about details. Would recommend using for storage or buying one at auction.

The Employees are very helpful and courteous. They are there to help you in any way they can to accommodate your needs as to what would be the storage unit at a reasonable price.

Ladies at the front desk are awsome!!

Best pricing for a 10x10

I am not part of any promotion. I am just a client who's renting one of your units in Reno Nevada The kindness and courtesy that I received from your staff at the storage facility located at 2410 Rondell Way, in Reno, Nevada is "ABSOLUTELY FINAMINAL!!" THE MAGNITUDE OF CARE AND CONCERN THAT THE MANAGER, MS. JENNIFER AND HER STAFF SHOW FOR ME AND MY PERSONAL BELONGINGS iS BEYOND WORDS OF EXPRESSION. HERES A PERFECT EXAMPLE OF THE QUALITY LEVEL OF THEIR SERVICE: IT WAS JUST A SIMPLE LITTLE DOLLY THAT I HAD MISTAKINLY LEFT BEHIND ONE NIGHT AS I WAS RUSHING TO GET BACK HOME. I HAD NOT CONTACTED THE MANAGEMENT TO INFORM THEM OF THE SITUATION, BUT WHEN THEY ARRIVED THE FOLLOWING MORNING AND DISCOVERED IT, THEY PUT IT AWAY IN THE OFFICE STORAGE ROOM AND WAITED FOR IT TO BE IDENTIFIED AND CLAIMED. IT WAS TO MY SUPRISE WHEN I CALLED (THREE DAYS LATER) AND WAS INFORMED THAT MY DOLLY WAS STILL THERE!! NOW, IF IM NOT MISTAKING, ISNT THATS CALL,ED, "INTEGRETY!? YOU DONT HAVE TO BELIEVE MY STORY, JUST GO AND TRY THEM OUT FOR YOURSELF, BECAUSE, AS FOR ME, IT BOILS DOWN TO "ONE SIMPLE THING" ... I SLEEP WELL AT NIGHT KNOWING THAT MY SENTIMENTALS ARE IN GOOD HANDS. GREG ROBY RENO, NV.

The units are clean and the whole facility seems very secure. The staff are very friendly as well. Emily was kind, informative, and had great customer service skills!

Got a storage online at this location and Jennifer made the experience so welcoming and comfortable when we came inside and sign the agreement! Highly recommend!

Moving is stressful, especially when moving from one part of the country to the other. I needed a safe and clean place to store my belongings until my new place was ready. Jennifer was amazing! She was personable, professional and easy to converse with. She was understanding and compassionate and very nice to do business with. The manner in which she conducted herself and presented her property, was all I needed to know this is the storage place I was going with. Thank you Jennifer... you helped make a stressful event not so stressful... and that’s appreciated!!!!!!!!

I arrived 10 minutes after the office closed. Jenifer was about to pull away in her car, but she noticed that I was towing a pop-up RV trailer and remembered talking to me earlier in the day. When she saw that my access code wasn’t working to open the gate, she hopped out of her car and gave me a temporary code to get in. This is a brand new facility and the system that approves the gate to open was offline. They are using temp codes until fixed. She was nice enough to run over to my Jeep to make sure I got in before she left. Above and beyond Service. Thanks Jennifer!