Sandra was amazingly helpful and really deserves 10 stars. I'm in my mid-80's and arrived late in the day from out of town with a load of household items I needed to store and found I was at the wrong storage place. She helped me get everything straightened out and stayed late with me to do it. Way above and beyond what I would have normally expected but boy did I appreciate her caring and her assistance. I give Sandra ten stars and Public Storage five stars for hiring someone so adept at her job and so caring and helpful!
Sandra was really helpful with changing my unit and nice to let me use the dolly to move my belongings I'm very grateful especially at this time of need thank you
Sandra was really great , 10/10
Wonderful!!! Sandra was amazing!!!
Sandra is wondful She answered all my questions and always would have big early morning smile.
The lady that has helped us several times is Tai. She helped get us signed up with a new unit and everytime we've had any questions, she's got our back.
Tai customer service was super excellent, like i would give 20 stars or more and very accommodated, making sure my chair moves in and out..
Best customer service professional and easy on the eyes
Cecial was the best best place to rent
Very nice and great price Cecil was cool
Cecil gave us wonderful service
Cecil was great person. Really helpful and very nice guy
Awesome customer service very helpful!..
Cecil was awesome at accommodating me with changes and a great experience customer service wise
Cecil was very helpful in the move-in process.
Cecil was excellent and helpful!
Thank you Cecil 😊 Very friendly and informative
Tom lei and serjio were very helpful highly recommend this place for all ur storage needs.
THANK YOU CAPTAIN!
The sale helped SO much!
Love chatting with you. ❤️
Cecil is the best… super helpful… thank you
Cecil was so helpful and quick with my storage needs . Its always apleasure dealing with any needs or questions for my storage unit needs. And he is always willing to assist in anyway he can. Always helpful
Awesome guy here Cecil help me very well great place would recommend
Cecil was kind and courteous. Helped me with moving in very easy even though the computers were down, he helped make it easy for me to get in real clean place
THANK YOU *CECIL* for providing us with a safe and clean storage.
Cecil is professional, polite, patient, and kind.
We are grateful for your help.
Services was gr8 decal was wonderful
Cecil is so great! This is a wonderful and well kept facility with some great climate controlled units.
Cecil The Diesel is awesome with his customer service & his Southern Charm!
Best Experience with Cecil!! Superfast!!!
Cecil was very helpful. It was very fast service and easy.
Everyone at this location has been so helpful while we stored our belongings. Highly recommended!
He is so helpful today thanks
lack of communication!!! We have been loyal customers paying our storage every month and the last month I was told one thing on the phone from somewhere there and a different thing in person from the manager , the manager was not willing to work with us our last month . I understand it’s in our contract , but to feel like they didn’t care was disappointing and unbelievable! Will never and I mean NEVER rent from public storage again .
Cecil did an excellent job taking care of us with our unit purchase and is an extremely nice man thanks much
I am very please with Cecil and him helping me move in thank you
This place is a joke they want you to pay a whole month even if you take your stuff out... plus when we went and moved stuff there was no lite in storage when we asked for lite 💡 they said they don't have any.... and there was dead mice in my stuff when we moved it out and it was not there when we put our stuff in. So all my stuff has to now be sterilized who know what has mice urine and poop. These units not worth 239.00 dollars with no lite and mice. Go to cube storage cheaper and cleaner
I called and spoke to an attendant on the phone prior to arriving at desired location.
Upon arrival at the unit I wanted to rent at 5050 Brush Street, in Las Vegas, the lady in the odd was not very receptive and created unnecessary confrontation regarding showing me the unit, doing the contract and receiving my payment.
Finally she took me around to show me what was available. When I told her about so many 🪳 🪳 🪳 she totally disregard my concern, gave me no explanation, besides that there is something inside the unit to keep the bugs 🪳 🪳 🐞 🐜 away, and went about talking about all the other requirements. I will contact the unit manager today and inquire about the 🪳 🪳 🪳 around the halls on the second level where my 5x10 is located today before 5pm, since there is insurance offered to me free of charge on the first month.
I was not told over the phone that only next month’s payment was
the one being prorated.
Cecil helped me out immensely, he was a great help!
I rent units all over the country. This is the worst company to deal with. Next to impossible to get someone on the phone. Manager wouldn’t help because it was his day off. On a Wednesday SMH
I have such a great respect for Cecil the Public StorageManager at the storage located at 5050 W. Charleston he works hard and is good about making sure your ok with everything he’ll answer any questions you may have. I’m not very happy with people who just disrespect him because they think it’s ok when it’s not. He is very accommodating and very understanding if you just do the rite thing and have respect for the guy you’ll see what good people he is.
I have nothing but good vibes and great personality so far I need 2 Xtra days pay a little late fee and no problem. Nothing but 5 star ⭐✨⭐✨ ⭐✨⭐✨⭐.
Thank you public storage I have switch three different one and never have had a issue so far. Nothing but open communication with great customer service.
You rock keep giving your best to all of us. I hope your company gives you a raised because your the ❤️ of your company.
You was just Review by Spanglish Review Magazine LLC.
To all my followers I know I have not been able to open due to a surgery I must go under after that I will be open to the public due to sickness SRM HAD TO DELAY OPENING OK.
The elevator just got fixed after being down for 2 months. Now the box out front is not working to the entrance. The manager Cecil can't give a date when it will be working. So you can't get in until he starts his shift from 9am. The gate is supposed to open from 6am. He closes the gate at 6pm when he gets off. The is supposed to be manually opened from 6am and should not be closed until 9pm since the box is not working. But he makes his own rules and is too lazy to do his job. 3 times I have entered the facility and seen drug addicts sleeping in the hallways. I've seen drug addicts attempting to cut off the lock to one of the units. I would advise you to look elsewhere for storage space. This facility is not safe or secured. Cecil is useless and utterly pathetic! I demand compensation for being locked out my unit. I work from 8am to 6:30 and have no way to get in my unit that I pay $86 a month for.
Very professional gentlemen, Cecil .
Mr Cecil was a pleasure to work with. He answered all my questions and met all my needs.
Cecil was so helpful with making my move so easy. He was very polite with wonderful customer service I would recommend this facility to anyone
Cecil was very kind and proficient
I move out of my storage May 12th and they want me to pay $123??? For 12 days I wish I would! definitely better storages that’ll have you pay only for the time you were there.
Cecil was fantastic and helpful. He was very thorough. It was because of him that we decided to use this facility.
Thank you.
Cecil was absolutely wonderful. His customer service is the best that I’ve received since moving to Las Vegas.
Elena is very helpful and cheerful
I just wanted to stop and recognize the( I'm so sorry forgot your name but did not forget my experience) young African American male that helped me with paying my storage..... Great attitude and very knowledgeable. I really appreciate you and customer service was on point.
I had a wonderful pleasure of meeting Martel. He was able to answer all my questions and help me out to rent a storage. Plus, he’s handsome. Yeah thank you very much for all your help
Customer service representative are courteous and helpful.
Cecil
The manager at 5050 brush and Charleston. He approached me and made it clear to me that I was on a 90 days probation for possibility of theft I'm 66 years old public storage more then welcome to check my record NEVER BEEN ARRESTED OR EVER IN JAIL how could Cicil ever make such accusation public storage more then welcome to investigate both of my storage pubic storage nothing what so EVER stolen his establishment needs to contact me or I may I may get assistance from a law office.. thanks
Cecil was very helpful very nice and polite
Cecil waa very friendly & efficient..
Great customer service. Answered all my questions.
Very nice guy that I worked with
Cecil was great and attentive !! Clean environment always . Would def recommend this located and its staff!!
Amazing customer service Pam is awesome
Absolutely horrible. Elevator not operating for 3 weeks now. Smells horrid inside the climate control building. Magnets on the door to keep it open are missing so using my own stuff to keep the door open or you have to input the door code every time. No knowledge from staff on when these problems are going to get fixed. I would rather pay the extra money to have my things stored in a more reputable company.
The manager was very great today great customer service skills all the way around
A place to keep my stuff and other things safe. At a 5by5 unit
There not cheap at $88.00 a month Cecil is quite a character with him he's by the book if you have an emergency and ask to use the phone forget it cannot use company phone at all, it's for company use only.!
Fantastic Storage facility! The manager Cecil was great and helped us get into a unit the same day.
Great location, clean property and safe! Would recommend a thousand times!
Great experience. Very through with instructions. Easy access. Cecil is the man!
Cecil was very helpful and detailed with the entire process
It’s a storage facility, so it should be difficult to not get 5 stars?….no issues with exception of a $40/month price hike after several months of being a customer. During our scheduled move out, I was told it would not be pro rated which I believed to have thought I read on the website. Otherwise I would have scheduled the move out at the end of the month. Regardless, I fee they should have been transparent with both issues listed above. Not sent a random email of a price hike and not inform you upfront of the move out. For instance, when you schedule the move out, have a pop up stating what to expect. As for the price hike, when you only pay $139/month and then go up to $179/month, that’s a significant price hike for no reasons given. It’s not like they got new software, more land, upstaged units etc.
Awesome customer service!!!
Pam at public storage. Was friendly and very knowledgeable.
No one in the office the entire day. Well, we're done there anyway since everything has been removed from my brother's unit. He died in September.
We met with Cecil at 5050 w.charleston whom immediately began to assist our party. He was very thorough on the renting space process and very informative over the whole process, which let us continue to go forward with the PS agreement plan. This is the customer service everyone should receive! Thank you Mr. CECIL.....
Cecil was very informative and helpful. Thanks!
Awesome service..very well mannered
Cecil has been nothing but kind and helpful. A total gentleman, and that reflects well on public storage as I have had terrible customer service at this location in the past.
Very nice and very good communication
Cecil was amazing and very helpful. Go to storage place
Great experience, blessings!
Cecil is a great help outstanding person !!!!
Ceecil was very helpful and courteous