Public Storage Self-Storage Units at 6601 W Charleston Blvd, Las Vegas, NV

Jim was very friendly and professional. He was training a new employee what I had seen Jim is a very good trainer, he guided me to my storage unit and advised me of the public storage app. I’m very pleased with my service at public storage.

I've had a unit since 12/2022. There were billing issues the first 3 months. They finally got corrected in March. In April they sent a notice that the rate will go up in May. It was not 30 days notice as required by the contract, but I didn't dispute it thinking no big deal. What are you going to do about it? This is exactly the business model of Public Storage. I turned off auto pay just so I could change the payment card and I received a voicemail asking if I was vacating the unit so they could rent it to someone else. I found that beyond unprofessional. May 22nd I could not find my key or another item I needed so I went to the location to offer to pay to have the lock removed and replace it so I could retrieve an item. I was there during business hours, nobody there. Called multiple times, no answer. I ended up finding the key and item. July 3rd I was in the area and had the cash in my pocket to pay for July. My contract says no late fee until the 6th. I get to the location and again find nobody there. Again I call and nobody answers. July 6 I am charged a late fee. I again figure nothing I can do about it and figure I'm already paying the fee I will wait until Saturday the 15th when I can better afford it. July 14th I receive 2 phone calls from 2 different numbers trying to collect the rent. I told both I would pay the next day. Both told me they no longer staff the office without an appointment. The 2nd person told me this policy started in March. I asked when I was notified and he conceded that there was no notification. So, my several inconveniences and the late fee are the result of a policy change I was not informed of. He offered a number for customer service to request the late fee be waived but hung up on me because I said this is bs before providing the number. I searched on Google and found the customer service number. I explained the situation to customer service and requested that 1) a notice be sent telling me that the hours are now by appointment only and 2) the late fee be waived. I was placed on hold for 30 minutes before the call was sent back to the automated menu. That resulted in me leaving this review, updating the hours on Google Maps and I will be filing a detailed complaint with the Nevada Department of Business and Insurance, who regulates self storage in the state of Nevada. Edit: Within minutes of posting my review someone from the district office called me. She stated that all fees on the account must be paid before any fees can be waived. Then she disputes that I ever called from the location. While I was busy getting my Google timeline and phone records aligned to tell her which number I called that was on the door, she asked if I was a cash customer. I hung up. What exactly is a cash customer? If I have cash and I am at the location I would think cash would be accepted as legal tender "for all debts private and public." If I am not physically present it makes sense to use payment methods both parties have agreed to utilize. At the end of the day, public storage has absolutely horrible service by design because, what are you going to do about it? The district office representative does not dispute anything I have said. I do plan to file a complaint with the state and watch for any city council or county approvals they need so I can file objections and appear in opposition. Public Storage won't settle for just having bad practices, they have chosen to call three times in one day to harass me and me retaliate for providing true information in a review.

Friendly Staff

Wish I could give ZERO!!!! Elevators are always broken. Insulation is hanging from the ceiling. Gate closes at 6pm. Nobody is ever in the office!! Lack of communication is awful. They can get on the phone to request payment but not resolve issues. I put in online to move out on the 16th of this month and expected to pay from the 1st to the 16th and they lady said I had to pay for the entire month even though I wasn't utilizing the unit for the entire month. They revoked my access on like the 15th so I couldn't even move out. My stuff is sitting in the storage and now they put a lien on my unit. I have left messages and nobody has called me back. This storage place is the WORST ever!!!! GOOGLE GIVE US THE OPTION TO CHOSE ZERO OR EVEN NEGATIVE NUMBERS. This location deserves a negative 10!!!!

Wish I could give zero stars. This might be THE worst storage facility in all of Las Vegas. There is RARELY any employees available, they have ONE CART for the entire place and only one of two elevators works. Cecil is nice and tries hard, but the rest who work here are WORTHLESS. All of other customers I spoke with HATE this place. Trying to get anyone to return a call or get them to come down to DO THEIR JOB is next to impossible. BEWARE if you rent a unit here or win an auction YOU WILL BE SORRY. I will NEVER do business with this clown show circus again.

Never had an issue with the place. Elijah the site manager is really helpful. He anwered any questions I had and made my rental process very easy.

It was a pleasure meeting and having the opportunity to help and assist in getting my storage she was the best a great helper Thank you so more Bre and manage bre your the best

Bre was very nice and helpful. Love it!

Really not pleased with service. Lack of communication, charged unfairly based off of verbal communication. Poor service. Poor follow up. Only one elevator works (sometimes) otherwise you are unable to access the 2nd floor. Would recommend looking elsewhere.

I would give this place a 0 star if I could! If you like to be aggravated, inconvenienced and overcharged then this is your place. The rent increases every 3 months.

Quincy was a great help!!! This was my first time renting a storage and he made the process very simple and fast. It was a pleasure working with him

QUINCY IS GREAT TO WORK WITH. KNOWLEDGEABLE SND PROFESSIONAL!! THANK YOU QUINCY

Quincy was soooo… very helpful!!! He made my day! -Thanks!

Michele is awesome… She treated me like I was the only Customer she had!

This team has been great to work with! Thanks so much!!!

Easy and ceamless service. Martel did an excellent job effortlessly setting my account and storage information. Thank you!

Jim is the greatest....

Jim is the Man . 5 Star service

Jim is great

I made a reservation online and Jim, the manager, called to confirm my reservation promptly to make sure my move-in went as smooth as possible. When I arrived, I noticed that the property was very secure and kept clean. Jim was so friendly and helpful through the whole process! Thanks again :)

JC is awesome thorough and so so pleasant and showed unit and was a breeze great experience....please stay 👌

Jim is amazing! He was efficient and explained everything thoroughly. The facility is super clean. We are so happy that he runs the property at 6601 W Charleston.

Thanks jacey so cool love her vibe and very helpful

Thanks Jacey for your 5 star customer service

JIM is the best 💯 Thanks for your stellar customer Service ‼️

Mark learning fast a providing great customer service and helping to understand storage process.

The site manager Jim is awesome super helpful. I had to upgrade to a larger unit and he made so smooth I almost didn't know I did it. You got a hell of a manager there so don't lose him.

Jacey is amazing, thank you fort the customer service today

Jacey has 5 star customer servcie and always have a smile also very friendly thanks jacey!

I came to rent storage space today & Jacey showed me several different spaces to rents & I got what I need. She's soo very helpful & very friendly & great customer service. She should get good pay & she's big asset to the company

I’ve been working with Jim at this location for over a year and he provides great customer service!

Very helpful!!! Appreciate you guys for letting me get in a few hours after hours in order to get all my stuff out for my cross country move!!

Did anyone else get told someone was in your unit then get there and worker tell you that she didn't say that? Then come to find out things were stolen out of your unit

Gate hrs close at 6pm lady gave us a hard time at 5 30 pm. To get out.

Brian Schneider gave me good service and helped me with all my questions. Thank you!

Brian Schneider was extremely helpful with what I needed! Thank you

So, I live in the area and was out running errands. I stopped next door to get a coffee and seen your facility, so I stopped in. I was looking for a temporary spot to put my 2014 35’ Allegro class A Motor home until my house sells. They guy behind the counter, Brian (Schneider) was so nice and helpful! He told me that particular location did not have vehicle storage but was more then happy to check other locations nearby. after some research, and not coming up with something within my needs, I decided that I will just stick with plan B. But thank you Brian for the outstanding customer service and going above and beyond to help me. If something changes and I need Storage Services I will definitely come see you.

Great property!

If I could give 0 starts that's what they would get!! This Public Storage is all about how they can SCAM people out of their hard earned money. There THIEVES!!! 7-20-21 Made a Reservation for a 10x20 unit Move in date 7-26-2021. Monthly $324 plus $24 one time fee. 7-27-21 made payment on unit. Was charged $366 + 21.66 + 3.50 total draft from my account $391.16 7-30-21 Called and canceled because I broke both side of my ankles from falling down the stairs. I provided this information and asked to cancel and refund since I was not going to be able to move anytime soon. I had not even entered into the premises, obtained a lock, or placed anything into the unit, nor signed any final contracting documents for the unit. The manager at the W Charleston location stated he knew I had not been there or accessed the unit, yet still refused to refund me anything. I was charged $391.16 for 3 days!! This is ROBBERY!

Great friendly manager, clean property.

We arrived on a Saturday at 4:30 and they close at 5. We realized at 5:05 the unit wasn't large enough so I quickly drove to office and asked for another unit. The man on duty (Jim) was so gracious and stayed for 30 minutes so we could rent another one. This is a great facility with awesome customer service. You won't regret storing your belongings here. Thank you Jim!!

No carts available to use, but why only have one?

It was a great experience at the storage facility, the place is clean, well organized and the service is great. Jim, the manager on site really knows what he's doing he makes your storage needs an ease. I highly recommend this site.

Not a super great facility, staff is friendly and helpful. So if you dont mind the appearance of the place, your property is safe here.

Did you know the guy that works in the office robbed my unit? Did you know they have master keys to the disc locks?

Did you know that the guy in the office robbed my unit and only took items I could file a claim for?

I like this place

Got our unit broken into last week.had things stolen.management did nothing.they could care less. Steer clear of this place!

Brandy over @ 6601 W Charleston was wondering she went above and beyond.

I wish that I could leave ZERO stars! This storage unit is a DUMP! It wreaks of old stale cigarettes, the bathroom looks as if someone lives in it. The manager is always "out of the office" (usually sitting out front in a folding chair smoking cigarettes while wait 30 minutes for them to return). You have to exit your vehicle and walk around to the opposite site to get to the access panel. I made my reservation online. I was called by someone who told me to complete my rental agreement before I move in. I did so (because of our conversation), but was told that when I "officially" move in I'd get my lock. Came to the facility on two separate occasions to move it to get my lock. I was not successful the first time as I couldn't wait for the 30 minutes they were closed. I came a second time and it was the same situation. When I didn't feel safe with the condition of the facility I was told I could "move out" (I never moved into the facility) and I would be refunded the $21 for my lock that I never got that was obviously sitting in the storage facility unbeknownst to me. It took the manager nearly a week to even return my calls and she did nothing but said she's sorry for the miscommunication (more like blatant lie) and she would "go over the script". Whatever you do, even if you chose this place, DO NOT COMPLETE THE RENTAL UNLESS YOU ARE IN PERSON. I'm out of $200 because their employee didn't "follow the script". I love how their bad info comes at my expense. Do yourself a huge favor and use the nice, brand new Towne storage right up the block...you'll be happy you did! I don't have to worry about exiting my vehicle with it running and my toddler inside to use the key pad inconveniently located on the opposite side 20 feet away.

Convenient location, Reasonable pricing, quality service. The only thing I think could be improved is the cleanliness of the facility. They need to do some pressure washing!

Lei gave me wonderful service and kind help.

Public storage is a great place to store.

They are a little high on their price but they have great customer service.

Great

Lei was Great! Her customer service was on point. She was friendly and asked us questions to help us find the right size for the things we would store. She showed us a couple of units and we found the right one. She was knowledgeable and thorough with the paperwork. Thank you Lei!

Me and my husband came in to inquire about renting a unit spoke to a young man Dante, and provided us with excellent service. Thank you for all your help.

Thank you for helping me with my storage payments!

I had a great experience from when I signed up and until I moved out. I highly recommend this location.

31AUG2020- Yes its me again and I'm here to praise The Public Storage Legend °•♡☆ LEI ☆♡•°Just mere minutes ago she came to my rescue again, and I'd give her the shirt off my back. Thank you again Lei, et al! Without you guys.....I wouldn't know my shirt off my back...or any better expressions to show my appreciation! 08JUL2020- Lei has demonstrated exemplary service once again 😀 she anticipates my needs and assists efficiently. Her willingness to go the extra mile for the customers is what sets her apart and certainly at a time when connection and customer service are in short supply as a result of the covid19 pandemic. Thank you for your hard work, Lei! 00APR2020- I love Lei! She's very professional and friendly. <3

👌🏾👌🏾👌🏾

Lei is very helpful and has help me solve a number of issues with my storage. Great customer service:) Have had a great experience the last few months and I’m very comfortable leaving my valuables with them.

The manager Lei was very helpful and friendly. The process was smooth and easy and has worked out great.

Today speaking with Lei was such a delight. As I came in to pay my monthly bill I noticed it had changed. So Lei assisted me with understanding allowing me to know what happened. Thank you Lei!

Glenda is an excellent customer service representative and it was a pleasure doing business with her.

Lei was good and helpful.

Lei the Manager was really professional😘

Amandi was so nice and helpful!

Thank you Lei for helping me with my storage every month. And for always being friendly. I appreciate you.

Cecil was very helpful and friendly!

Awesome service. Honest and polite. Thank you, Cecil.

I just wrote a different review just days ago, But ALOT has changed since. I am updating now, because I am so disturbed, so alarmed, And so Disgusted, I HAVE TO INFORM ANYONE THINKING OF RENTING AT PUBLIC STORAGE WHAT YOU ARE RISKING, IF YOU DO. PLEASE NOTE : THIS WARNING, STANDS TO ALL PUBLIC STORAGE LOCATIONS , AS IT IS THE BUSINESS PRACTICE ITSELF AND THOSE IN CHARGE OF SETTING THE STANDARDS, THAT ARE DIRECTLY RESPONSIBLE. My experience however, is with the location at 6601 W. Charleston 89145. I unwittingly witnessed robberies going on, over several days, this past week.. the individuals, entered as normal tenants, and emptied a number of units over the days. I saw so many concerning things during this, I immediately began mentioning them to Lei, property manager. She seemed to take note. & this continued each day. Until one evening, I saw enough to me absolutely sure, there were Robberies happening. I was waiting at the office when Leo arrived, told her what I saw, vehicles, even times to verify enter/ exit info from cameras for police, as I did, in comes a man, screaming that his parents unit was robbed the night before. I stepped out for his privacy, when he left, I ran back to ask if it was the area I just told her was being robbed. She said yes, I continued with all I knew and ask she please give the police my info, I want to help however I can. She walked off. Later that night, office closed, I by luck ran into the victims, older couple, extremely upset and not insured at the property. They lost thousands of dollars in items, memories that were stolen of busted, it was horrible. I told them who I was, and all the info I offered to help. And was told, THAT LEI, TOLD THEM, No information was known. And go to police for help. SHE LIED TO THEM. WHY ? I'll tell you that next. I gave my info to them and said police can contact me please. So speed up the story, more units get robbed Public storage does nothing. I get fed up, I stay late to see if they show, for photos or something, I do get them. Public storage, AMY, LEI, ARE MAD THAT I HAVE THIS INFORMATION. In the end INSTEAD OF APPRECIATION FOR MY HELP RELIEF FOR INFORMATION STOPPING CRIME AT THEIR FACILITY. AND GETTING SOME JUSTICE FOR THE VICTIMS, THEY LIED TO ALL INVOLVED, AND TOLD VICTIMS, ITS THEIR PROBLEM. I WAS SO SHOCKED, SAD, AND DAMN MAD IMMEDIATELY INFORMED THEM IM MOVING IMMEDIATELY. THIS PLACE AND THE POLICIES THEY ENSTIL ARE UNETHICAL, BORDER LINE CRIMINAL, AND I DO NOT KNOW HOW THEY SLEEP AT NIGHT. CONCLUSION: In my email RIGHT NOW I HAVE A PAYMENT RECEIPT, TY FOR JUNE PAID 3 DAYS AGO, ( BETTER BE REFUNDED ) An ACCESS CODE CONFIRMATION AND LASTLY, THEIR RESPONSE TO MY SAYING I AM MOVING. ITS A MOVE OUT CONFIRMATION. All IN THE LAST 3 DAYS AND THAT IS IT. TODAY, I LEARN THEY TERMINATED MY LEASE. AND ARE ALLOWING 1 20 MIN VISIT TO GET MY THINGS. WHERES THE DAMN NOTICE IN WRITING FOR THAT LEI ? AMY ? SO HERES WHAT TO KNOW, IF U RENT, ROBBERY IS NIGHTLY, YOUR PROBLEM JUST SHUT UP ABOUT IT. IF THERES A WITNESS TRYING TO DO THE RIGHT THING, THEY LIE, THEY COVER UP AND FINALLY, THEY EVICT THEM FOR STICKING THEIR NOSE IN TO A PERFECTLY ACCEPTABLE CRIME RIDDEN SCAM ON CUSTOMERS WHO TRUST THEM. THATS OK, I OFFERED MY EVIDENCE TO THE POLICE MYSELF. GOD HELP THEM I HOPE THE VICTIMS, FIND JUSTICE. To ANYONE LOOKING TO STORE PLEASEEEE STAY OUT OF PUBLIC STORAGE THEY ARE DECEITFUL, GREED HUNGRY, PREDATORS AMY IS NO DISTRICT MANAGER SHES THE SNAKE WHO SETS THE RULES, BUT SO UNBELIEVABLY INCOMPETENT OUTSIDE THE REST, HIRING STANDARDS ARE VERY LOW IF THIS IS THE OVERSEER. They once told me " IT IS NOT MY JOB TO SAVE PEOPLE " I said, I'm not trying to save people. I'm trying to do what I can to get justice, and hopefully prevent future victims. THAT, WASN'T MY JOB EITHER ! IT WAS THERES ! But more than the crime itself, IM SCREAMING THIS FROM ROOF TOPS AS LOUD AND OFTEN AS POSSIBLE. YOU, AMY, LEI, & PUBLIC STORAGE, YOUR SHAMEFUL.

Lei was very friendly, polite and she was very helpful and informative

Lea is a great manager and always helpful. I highly recommend this location .

Came in to pay my bill and KENLIE was there to help me !! She was super nice and helped me understand my fees I had accumulated ! Thank you thank you !!

Kenlie was amazing she helped me out got me 50% off and was very attentive and covered any thing we needed to love. I would recommend. She was great and made the process fast and easy. Thanks!!! Good luck with school 😊

The facility is well taken care of, the prices are reasonable and the customer service provided to me and my family from Lei was exceptional. Thanks so much for all your help!

Lei is a very people person

Thank you Lei for all your help.

Lei is an awesome customer service rep she is very helpful everytime i come she has helped me a lot i would have lost my storage if it wasnt for her help . She goes the extra mile everytime.

Love the manager! She is Super great. Keeps the rifraf out, she's nice but don't cross her. I feel comfortable with my belongings under her watch. Much appreciated!

Lei, your friendly and knowledgeable personality SOLD it! Thank you so much for all your assistance and information! See you next month!!

The manager Lei was very professional. She has taken time out to go the extra mile to make sure I was happy. The facility is clean, well kept, and secure. I am very comfortable with having my belongings in storage there.

Lei is so nice and made me feel comfortable. She explained everything to me and it was easy to understand.

Spoke with kenlie about getting a storage unit she is very nice has great customer service, lot and office was very clean I recommend this location for anyone needing to store their belongings

Thank you Lei your help and patience.

Lei was very helpful and friendly and efficient thanks

Lei and Kenlie awesome! Thanks for a great storage space, and keeping my gear safe :)

went in today to rent my unit. Lei was awesome love her energy and she was a big help.. enjoy ur day Lei

Glad to be here. Lei is extremely nice and helpful.

Have been using this location for years. Very happy

Couldn’t have asked for a better person to show me around the units and little tricks to help me move in and place things correctly thank you for all the help Kenlie !!

Lei is very sweet and very helpful. Recommend her and this place for a great pace to store your belongings

i like lei assistance .. shes really nice !!!

I pay my bill every month and Lei helps me in every way she can. She is a very good representative for Public Storage.

Lei is extremely helpful and congenial really knows what she is doing!

Lei was exceptionally helpful and understanding during a financial crisis I was having. Lei explained to me what I needed to do to stave off a lien sale on my unit and allow me the time to catch up on my account. I'm extremely grateful to her. I would recommend anyone to rent from her facility. You will never feel like they're out to get you. Lei will go the extra mile to help you out.

Looking up reviews I saw many mentions of Lei, after a previous experience at a different public storage I did not expect much but Lei is genuinely kind and helpful, location seems decent but only time will tell, hats off to Lei and her wonderful customer service.

Great customer service experience from the manager Lei! Shes always eager to help! Thank you Lei!

Lie is one of the best customer service worker's you have, she helps as much as she can and is a joy, lie is kind, nice Helpful, and Does her Job, you need More workers like her, all your people should be as helpful and politee to your customers..

Lei is always friendly and helpful.

Kenlie was very helpful!

Outstanding! Customer service, Manager Lei" stayed after her shift to help and went out of here way to accommodate our needs. I give her five STARS. Thankyou!

What a great person kenlie is !!! She’s so quick makes moving in a breeze ! She helped me protect my things with the insurance as well as setting me up with online access so I can pay my bill anywhere !

Kyleisha way is a great person with a great sense of humor and knowledge

Kyleisha is amazing !

Un lugar recomendado la persona que me atendió muy atenta.

Needs more carts

Kenlie was a HUGE HELP !!! Explained everything and ensured me that my things would be treated as her own ! Property was well kept up with and I’m glad she helped do my rental process!

I would think twice before getting a storage here My storage has went up on me with in a 6 months period 3 different time I’m now at 155 for a 5x10

Lei was very nice and had excellent customer service.... we just moved from California and the unit size we reserved when we got here was not available so she made sure that we left satisfied!!! Thank you Lei u deserve a raise

Great customer service! Even when showing up 15 minutes before closing! Thank you!!

Kenlie was awesome she really takes care of you and knows what she’s doing very satisfied with my service here

My unit was broken into and didn’t even knew cause twice I was late and they cut my lock and put they lock on it and when I realized i had all electronics gone is when I moved today all TVs was gone!

Kyleisha Way was so helpful and nice, I got in, checked out the unit and was out in 20 minutes! Definitely won't be afraid to ask her for anything and appreciated her patience for my tardiness for our appointment. 5 stars

I came in to make a payment on a family members space. When I arrived the manager was leaving to go on his lunch break. He asked how he could help me and I told him that I was trying to make a payment. He took time out of his lunch to take my payment so I didn't have to come back! I recommend going to see Justin if you need anything from public storage.

Justin was such a great help! Moving is so stressful but he eased a lot of that with his assistance and positive attitude. Very much appreciated, thank you Justin!

I just left Public Storage on 6601 W. Charleston Blvd, it was by far one of the best Storage facilites ive been too. Kenlie was so awesome and accommodating. I had a million questions in regards to my unit and she was very patient with me. EXCELLENT GOOD CUSTOMER SERVICE SKILLS!!! I was very impressed with Kenlie, and how well the property is ran by Kenlie and Justin!! 2 thumbs up!!!!

My experience with Public Storage on 6601 West Charleston with Justin being the property manager was excellent out of this world they work with you they help you with in their Power that they can and I just want to say thank you to Justin the property manager I just want to say thank you and God bless you I appreciate everything that you have done for me and I will recommend this property to anybody family friends Facebook anybody I really appreciate what you did for me today thank you 😊

I reserved a storage unit at public storage and as soon as I walked in the door I was very welcomed by kyleisha. She was very courteous, helpful and very fun to talk to, she will make you feel like home and have that sense of safe security for all your items being stored at there facility. It was the best experience ever having kyleisha help me with my storage needs and I totally recommend seeing her for any of your storage needs as well. I give her and the public storage company a huge 5 star! Get your storage unit while they have any available..you won’t regret it kyleisha will definitely take care of you! And Thank you so much again kyleisha! You are super awesome much mahalos! Aloha, Adrian :)

Just went in yesterday to see if I could make a payment for my unit in Vermont since I am visiting family here in Vegas. Justin was able to help me out. He also told me that I am able to pay at any location in the country or online if I can't make it in to a location.

Can we go in our unit after 6 pm?

Justin was awesome thanks for your help

Horrible place. Don’t go here. I was only there for a few months. Customer service is horrible. Never in the office you must wait for extensive periods of time. Rude. Corp Office is even worse is why even at this level it trickles down. Horrible service! Minimal dialogue for what is best for the consumer. They will figure out how to keep every dime of your money. I left mid month and they are so greedy that they kept the remainder of my money. Be cautious when seeking somewhere to store your precious items!!

Lei was very helpful and courteous while assisting us with our storage needs!

I worked with Lei at Public Storage. She was very courteous and helpful. She was a joy to deal with. Everything was explained in detail and I would not hesitate to work with her again, or recommend her to my friends.

Lei was very good with taking care of my needs. She showed us very good customer service. I’m happy to rent a space cause I know my things are safe.”

Lei is Awesome Great customer service

Lei was very knowledgeable, and pleasant

Lei Just great

Lei was very nice and always so helpful when i come to the property, ive been at this location for over a year. Great customer service

Lei is great. Always smiling and helpful. She is always here to help. Thank you Lei Keep it up!

Fantastic and Great staffing service fast and excellent Dedication to customers service.

Floors are always dirty and there is no light in the storage unit so you can't go when its dark.

It was a storage dream compared to the nightmares I’ve been dealing with, the management is awesome here and I actually feel like my stuff is safe for a change! Thank you Lei ! You rock!!!

Lei was excellent! She called to confirm and to let me know when my unit was available! Way cool lady !

Lei is a great helper person, she’s always having a great attitude with us. I’m happy she’s working in this location. Thank you lei!!

Lei is a great help. I put my stuff here because I feel safe here. It is a pleasure having my storage here. And ice cold water every single time ! Five Stars ! Thank you Lei !

Is 👍

Thank you Lei for all your help. Greatly appreciated.

This is a Perfect PS Location verry clean & Secure I want to thank Lei for her Professional Help & Expertise Gave me Peace of Mind!

Lei took great care of me and was fast and informative Thank you Lei

Lily was very accommodating and friendly.great customer service

Lei has been so much help, I am glad there's someone like her here Thanks ley

Lei is always helpful and friendly

This place was great. Laya and Justin provided great service for me. I almost didn't wanna leave my space. Definitely recommend it!

This place is great! It's air conditioned, amazing rates, very secure, and Lei is super helpful and expedient when your getting a storage area. I was in and out with a set of keys within 20 minutes! Thanks a ton Lei

Lei is a wonderful friendly n smiley person. She has Aloha Spirit written on her face.

Lei is easy and wonderful to work with. We will be back whenever we need storage again.

Lei Very genuine and helpful

Clean place and friendly staff.

Friendly, efficient and easy to understand. I would recommend this place :)

Love you Lei! Great service, love the place!

Lei was very nice and helpfull.

Lei, is the best person for the job. She explained the process to me in full and gave me the opportunity to take my time and decide on a unit. Love it!

Lei is awesome helping me with customer service. Lei is always nice and friendly.

Had the absolute pleasure of getting an 8x10 storage here. I was helped by Lei throughout the entire process and was very helpful. Definitely recommend this storage location! 10/10 Customer Service!

Stuff in storage

Very helpful over the phone and at location , lei made sure I received the discounts and clean unit Perfect customer service

Good storage. Secure. Justin was very helpful

Getting myself out of situation this company is Storage Public Storage really help me they were fast I didn't have to wait I give them 5 five stars they're the best public storage

Great help Justin saved my day thank you public storage

Came in to pay my storage rent and only had a few minutes. I was in and back out in less than 5 minutes!! Justin was professional and friendly. Even took a quick moment to make sure I was happy with my unit.

No complaints

Needed a storage fast! Venus and Lei was of great help! Excellent customer service!

Miss Lai is A W E S O M E! She has great customer service.

Lei wonderful customer service very satisfied will recommend to anyone you are

Lei was super helpful when I need to transfer names on my storage unit. Even thought there were bumps in the road for her having no internet, she handled everything as quickly as possible and still maintain a great attitude.

Venus is excellent with her customer service. Lots of focus on security, great prices.

very very very great service from ms.venus & ms.Lei met all my standards and also great service on the phone once I called I was told all the information I need with no hesitation! guaranteed 5 star review thank you guys! really a true satisfied customer.

Venus have us great costumer service

Enjoyed coming here first time ever using a public storage place and Venus was a pleasure to work with and truly assisted in my first time rental.

I have used public storage in the past and this has by far been the best customer service I have experienced. Venus in the main office was polite, knowledgeable and encouraging about storing at this public storage and will recommend this location to my friends or anyone who asks.

We had a flood and needed immediate storage. Christina(at Charleston and Valley View), and Lei (on Charleston and Torrey Pines) worked together to get us set up with some storage units. They were very helpful, professional. I really appreciated the company working together at different property locations to help me. Great customer service!

Great service by employee Lei

Very pleasant storage been going here for years always clean and very well up kept storage facility

Venus was very patience and had very good endurance. She was so willing and pleasant and cooperative while helping me. I just wanted to commend her on a job well done.

Becky is awesome! Best place to store your stuff! Come see Becky ASAP

What’s your rates and sizes of your storage?

My stuff has been here for almost a year and I have no worries , they are the place to be , I love them

Nikki was very helpful and super friendly. Excellent customer service!!!

Becky is the best at her job!!! She is the ONLY reason I am with public storage!! Where she goes! I go! Thank you public storage for having her as an employee!!

Great service!! I have been very happy with my stay here. Carlos Pacussich.

Very polite and helpful

Becky is 5 stars. Helpful and informative 😊

Me Becky was great fast service

Becky provided excellent service!

These guys are super mainly Becky

Beky she is the best , I had the best service I ever have from public Storage !

Great customer service was very helpful and friendly

Ms becky is a five star she gem

Moving is never fun, it hard work. After a long hard moving experience We chose this storage facility. Becky, the desk person was amazinf and helpful through the whole process. Even a month later downsizing to a smaller unit, she showed her genuine helpful self again. Its always nice to have great cusomer service with a smile. Thanks BECKY FOR SHOWING KINDNESS AND COMPASSION.

Just signed up with Public Storage today at this location. My rental account was set up by Becky. She was was knowledgeable, provided me incidental packing/moving tips that were very helpful, and efficient. Additionally, I am using a moving service that will need to park a trailer for a day, for unloading. She and the entire team were very helpful in accomadating my particular need. I recommend P.S.

Been here for almost a year, BEST CUSTOMER SERVICE EVER

Becky is awesome! Clean location

Becky is amazing!! She's so friendly and helpful!!-

Great friendly staff! highly recommended!

Excellent customer service fun and friendly young lady nothing but pleasant vibes...... Becky we love you!!!!

Great staff here, they were very helpful to me and I ended up getting a great deal for the one month that I had a storage unit here. I recommend this location.

This storage facility has no security!!!!! My storage unit was robbed! Don't trust this place! (A business should not tell new costumers to give them 5 star ratings after you open an account).

Dude Becky was the best it doesn't get any better than this thank you Public Storage

First off me and wife had to get somewhere to put our stuff quickly and was thankful to get a unit here and have the sweetest helpful understanding lady name Becky help me and my family..God Bless you

Loved the service! Becky is amazing! Highly recommend

I thank Mrs Becky for being helpful and did her best to help with my move thank you so much......❤❤❤❤

It's is a awesome place. Great service Becky is wonderful.

Zach runs the front office. Yes really good at his job. I felt welcomed and he made me feel like the process was easy. Yes always doing something like monitoring the property and making sure your satisfied.

Well Becky (witdagudhair) gave excellent customer service. Especially after being screwed over she was a pleasantry in me and my wife's day. Eventhough we came in 10min before she was off. And still went above and Beyond. So my wife and I would like to again say Thank you Becky (withdagudhair @ Charleston & Torreypines location)

This being the first time that I got a storage on my own, it was actually very easy. Not knowing what to expect or how things work, but Becky was very helpful, professional and had a great sense of humor. That she made this experience very uplifting and satisfied my needs to the fullest. Located close to Rainbow and Charleston, is the Public Storage which is an easy access, and pretty much close by on where I plan to move to, so it's very convenient. I spoke to Becky a day before, at that time I believe it was 5 PM but despite how late it was, she was willing to go all out to show me a storage. But it being 5 PM and it was raining, I didn't really feel like dragging her in the rain after a long day. So I told her I would come back the next day. Which I did and surely Becky was there to greet me and tend to put a smile on my face with her humor. What I like about Becky is that she'll make sure that you're choosing the right storage for what you're trying to move. I tried to get a 5x10 and cram a two bedroom home into a small storage. Which she kind of gave me that look as if I was crazy. Mainly saying a two bedroom home into a 5x10 storage, it's possible, but a lot of work on stacking boxes and boxes and furniture and beds. Which she convince to get a 10x10 and have a bit more room to play with. Not only that, she gave me the web special of $88 a month. Where originally it would probably cost me $100 something if I didn't do the web special. Which was perfect cause I told her I wanted to try to keep it under $100 a month. But of course, they expect you to buy insurance depending on your items. Of course my items are not expensive so I got the $11 monthly insurance, which comes out to be $99 a month. Still under $100, and with out Becky going beyond to sell me a 10x10, I probably would give this a less rating. But with her awesome customer service skills and sense of humor, making a soon to be divorced man, and doing things all by myself, she made my first experience less stressful. Five stars for Becky and thank you Public Storage.

This location has helped me with my storage needs - Thanks to Zack and Staff for your help. Property has improved tremendously since he took over

Zach and Alex have been fantastic! Very helpful. 5 stars!

Quick, painless, easy, and CHEAP! Great specials! I highly recommend this location, very knowledgeable staff, answered all my questions. THANK YOU!!!

Staff are very helpful very knowledgeable n friendly. I am very comfortable with the cleanliness n secure facility. I'll let my friends know about the staff.

Becky and Molly were efficent and friendly. I saw, booked, and insured my storage unit very fast, and they gave me a good deal on the rental space making sure it fit my needs.

Molly was great! We just moved in, and she made everything easy. Thanks!

Frlm the time When I arrived, to the time when I have gotten courtesy calls from them, or when I needed a dolly or ANY Myriads of requests, they have given me EXCELLENT Service. I can't say enough concerning Molly and Ashley. ~ Mr. Hall

Thank You Molly and Melanie for being polite and acknowledging my needs to get me the right storage, As soon as I walked in the door I was Greeted politely and with a smile making the process of renting a unit actually pleasant and fun. Molly and Melanie you girls are the best. I recommend this public storage site to everyone.

A price increase from $32 to $38 a month and only been with this location since February 2016. How do they justify $6 a month rent increase? The property hasn't done any remodel, no new paint or gates or security features. In fact, it appears the property has become more littered with discarded items from vacated units and general trash. Doing a search for storage units on the PS website shows my same unit size/location going for $4 less than they are increasing my rent. SMH!

I needed to rent a storage unit on a Sunday, for that day, and I had waited until the last minute for whatever reason. Called Public Storage, they were open on Sunday, a major advantage for them and for me, I was able to rent my unit, get my stuff moved out of my other storage unit, and get the new unit for a special price, another major win. The lady Molly in the office went way above and beyond to give me excellent customer service. I will definitely recommend this storage facility to others. Thank You again.

Molly was one of the best helper in this storage place the service i ve ever had thank u public storage and most of all thank u molly.

Bobbie is always on top of everything the place is clean and the property looks nice and clean thanks

Thank you Molly for your great customer service! : )

Great service. At this location

Molly is awesome. Never had an issue anytime I have been there. Follow the rules, store your stuff, pay on time and you'll never have an issue. Thanks Molly for everything!!

Hello Molly, Just want to thank you for all your help today! I do mot like when my mother sends me in to do things because i have to always get her to help or just do what she asked me to do. So this time it was so seamless and smooth that i felt so comfortable. I isually dont talk to people much but enjoyed our convo about job opportunities and school. I know you card about your customers and go above ans beyond to make us happy....I give you two thumbs up with five stars

I went in there today to do a rental, Julie was very informative and helped me with all my needs. I recommend coming here if you need to store anything! Mike

Barry was awesome! We were his first customers of the day and he was not upset about it. He has exceptional customer service. In my business he would be a 100k earner in 90 days with his great people skills!! I would definitely recommend this storage place! Awsome prices too :)

You wouldn't expect great customer service from a storage facility (at 10 AM) (on the last Sunday of the month), but Bryan was helpful in every way. I appreciated how friendly and efficient he was, and I will definitely continue renting here in the future.

Barry was very professional and helpful. So glad to have our furniture unloaded and safely stored at PUblic Storage.

Francis Vani Barry at Public Storage 6601 W.Charlston Blvd Las Vegas ,NV .Thank you for the wonderful service. i am truly happy.Keep up the good work.

Excellent service, Barry is always so helpful, I'm very happy renting my unit at this location.

Barry was very helpful. I've had the unit almost 3 years and I am finally moving my things out to my new house. Barry made my transition easy and he was very professional. The facilities are always secure when I am there and my storage unit has never been tampered with. If I needed a storage unit again I know where I can feel safe with my items. Thanks Barry!!! You are an asset to the team!!!

Great customer service, thank you Barry you helped me find just what i needed

Jessica was very helpful and patient I highly recommend her and public storage

I just recently rented a unit at 6601 W Charleston in Las Vegas and I was very pleased with the service we received. Barry was extremely helpful, explaining all aspects of renting and maintaining the unit as well as being helpful with items we would need during our move. They also have a cart to help with handling items you are storing, however, the only time you can get the cart is when someone is in the office, which has been the only problem we have encountered, not knowing when the office person when the office closes early. I would recommend this store highly. S Qualls.

Extremely helpful and friendly. Go see Jessica!!!

Jessica is awesome. She helped with my storage needs

Great experience, a guy named Barry was extremely helpful and got back to me promptly about my inquiry. He was patient with me throughout my late arrival and chaotic day that comes along with moving. He was kind enough to even extend his shift when I arrived to sign my agreement after 6.

friendly people. excellent service. very Helpful. Love how you first walk in they have the smile and greeted you right away.

Public Storage is awesome! I've been to multiple locations and the service is always top notch! Keep it up!

Thank you for helping me. Property is clean and staff is very helpful! Great place to store in Vegas!

Excellent!!

My boyfriend and I have been at this location for about 4 years and have never had any problems at this location, We love the customer service and how clean the property is!

Tiffanie helped me today. She gave me excellent service and really helped with all my storage needs.

Amanda is great! She helps me with anything. She goes beyond her job description to help.Amanda gets a 5 STAR & storage gets 3. They need cameras for safety issues in buildings down the hallways and motion lights. its scary up there!

Returning customer. Helpful recommendations for unit size. Awesome friendly service.

Great customer service and very friendly. Amanda was amazing:) will never store my belongings elsewhere.

I was treated very nice she eas very professional

was a long time customer with them and would most definitely go back to this location in the case I'd need any storage space again in the future. Amanda at the front is extremely helpful and on top of her duties, which makes the experience all worth it

Always courteous, friendly and helpful!!! Thanks Amanda!!!

I checked to find a storage place not far from home. Luck had it that I found Public Storage on 6601 W. Charleson Blvd. I called and made an appointment to come in and check it out. The manager's name is Amanda and she is fabulous! She showed me around, found the unit that would fit my needs and I was ready to move in. Amanda gave me all the directions I would need to get around and the hours of operation. Getting this info verbally was most helpful. The paper work was a breeze and did not take long. Everything was explained so well that were no questions needed at the end of the presentation. I would certainly recommend this Public Storage location as Amanda will make your move a delight.

very clean and accessible. very nice staff-amanda.

Really great customer service. Amanda helped me and was incredibly efficient and polite! I will be recommending this company to my family and friends!!!!

I went to the public storage and got the best service I haved recived in along time thank you your service.

Thanks Leala, you provided me with excellent customer service.

Needed to find a place to store my personal property in Las Vegas, NV. After searching the net I settle on Public Storage. The original location I selected is located in Rainbow Drive. But then I realized there was one just down the road in W Charleston. I went in and met Amanda. She was really helpful and very knowledgeable. She had my storage unit set up in no time. I have no complains and the customer service is great!!! Thanks for everything, Amanda!

I have been a customer at this location for almost 3 years. Amanda has consistently been helpful and a pleasure to be around. Her professionalism is evident by how the office is run and the facilities are kept! Count me as one happy renter !

If I ever need to store anything again this is where I'll go. Amanda was a pleasure during a stressful time for my wife and I.

I love this place

I've been with public storage for 3 years and love the experience and storage size and pricing overall I love the experience. Thanks Jeff your the best

Amanda was great! Thanks for your help! !

Excellent service

Thank u for helping us get a storage unit at a great price. The lady's here were super nice and very helpful.

Amanda made choosing this as my storage place easy, 5 stars all the way to this manager!!

So far, my experience with using Public Storage has been great! Amanda has been and continues to be helpful. It's a pleasure interacting with her!

Recently our storage unit was broken into. This was our first experience in this type of situation. Amanda was very professional and showed sincere compassion during the process of discovery and determining our losses and next steps. She immediately double locked the unit with her locks and offered us a comparable unit in a different section. She kept us informed of what was happening and we needed to do. Our overall experience was less traumatic due too her professionalism and thoughtfulness..

They were helpful and polite. Fast service.

Excellent customer service! Very friendly. Amanda Rocks!!

Amanda is really nice and a hardworking woman. She make sure that you're comfortable with ur storage and keep it safe.

We are new to the Storage thing and Tiffanie Nelson helped answer all the questions we had and walked us thru all that we needed to know. Shes knows her stuff!!!

This is a pleasant and safe place to store your belongings. Staff is friendly and inviting. Sad to give my spot up. I will come back in the future if needed.

Lindy was extremely polite and helpful really made it easy....superb customer service....thanks Lindy

The staff at the Charleston location are very informative and helpful.They placed me in the right unit for my needs at a great price.

Great spot to store your stuff. They take good care of their customers here.

Very good and knowledgeable people, very friendly and thorough in all the info and guidance offer. Very professionals.

De share is very nice and helpful

Hi. I started renting at this property over one year ago. From the beginning, when I met Amanda, she was helpful and courteous with professional pleasantries that made me feel welcome, safe, and comfortable. Those are traits that are important to me and my storage needs. As I am rarely there, I have not had opportunities to meet other staff people, but whenever I have called the person who answers has been helpful, which is another quality trait. I give them five stars. I have rented numerous units in various states with Public Storage, and this experience has been equal to my needs and expectations. Thanks, xrys.

The manager at this location, Amanda, is not only the most pleasant person to do business with, but she also knows the storage business very well. When there have been questions, she has always been able to give immediate answers. I would highly recommend this location to others as being the best managed and maintained.

De'Shara and Amanda have given me excellent service and has helped alot.

The staff and management at Public Storage for this location are both friendly and professional. The facility is clean and well-maintained. Amanda does a great job.

Have been a customer of Public Storage on Charleston with my nephew James Rossman for several years. We have always found this pemises very clean and well maintained. Amanda is extremely helpful and very courteous. She is an employee that Public Storage can be proud of and makes a trip to our storage a pleasant experience.