Did not get the name of the guy who helped me, but he was completely professional and ran down every detail on my options and helped me look for what I needed. We need more people like him in the customer service industry.
The online experience was frustrating to say the least. Signing up for the units and getting the reservation was not particularly intuitive. I'm leaving this five-star review for Ron at the actual storage center. We brought our accumulation of roadblocks from the website and met with him at the facility and he was unbelievably easy to deal with, friendly, and professional. He had us in a locker in 5 minutes. I've always said it's the people that make the business, and Ron is your shining star on the ground at this facility.
FANTASTIC STAFF!!!! Verrrry friendly and helpful
When we needed an additional storage unit on the spot, manager on duty Joshua was more than willing to assist. Nice, clean facility on Bedford Ave. in Elkhorn, NE. with excellent staff.
Great experience with the property manager. The property is always maintained clean.
Courteous, clean, great communication
Great service at this property. A gentleman who was prepping a unit next to mine for a new tenant stopped over and offered to sweep mine out while he was working. They’ve also been prompt and courteous with their responses to me whenever I’ve needed anything.
My wife and I recently rented 2 units at public storage. Josh, is awesome! He was so helpful, answered every question, and if he didnt have the answer he made the effort to find one! If your looking for a great indoor storage facility, this is it. Speak to Josh as well, he will go above and beyond for you! Very happy with the facility
Ron was great! Smooth easy move in!
Great facility! Clean and friendly staff. Thank you for all your help!!!
Very pleased with the services!
Joshua was so helpful so I can definitely recommend this
Joshua is amazing, very helpful and smooth with getting everything done!
Ron is the man! Great dude!!
Ron was super helpful. Thanks
katie was excellent in answering and questions I had!
UPDATE
I want to give an update as for this issue i got some of it solved thanks to Ron. He was very polite and very helpful with what he could help with. Still to this day have not heard from any higher up management.
Will never use them again. I have had nothing but problems. I can’t use the app or online because they put my email address wrong I have been trying to change it for months. The property manager is never there, never returns phone calls, and does not show up for appointments. I got a text to make my payment on the 3rd like always and I set the payment to pay it was pending on my account then canceled on there end. I have been trying to get that figured out for weeks. Had an appointment yesterday at 10 no one showed called they said that somebody would be there or call me in 30 minutes waited an hour no call no show this went on for 2 hours me calling while waiting at the office and nobody showing up or returning calls finally I couldn’t wait any longer they said the district manager would call by end of day guess what no call. So I call this morning still the same run around.
Ron was awesome! Fast and friendly. Thanks Ron
Ron over at the Bedford location helped me out with questions I had and was extremely helpful. Thanks Ron!
Katie was super helpful and efficient great experience!!
Exceptional customer service. Katie was extremely helpful and kind!
Excellent service and awesome place to be!
Greg was very helpful. Recommend to anyone!
Katie and Greg were super helpful when I went rented my unit!
Just testing QR code because I have 3 here.
Very clean facility, and very well taken care of. Katie was very patient and very helpful. She helped me understand how to rent a unit that fit my needs, would definitely recommend this place.
Greg went above and beyond and helped my movers complete an estimate while I was out of town. Great units, great people!
A very clean and modern facility. Katie helped me get my unit and she was very pleasant and professional.
greg was very helpful and polite
Controlled climate storage. Very neat and clean. Must have a code to get inside.
Was very easy to setup online and everything was as it was supposed to be when we got to the unit, good experience.
Quick, friendly service to help your storage needs. I was able to look at two units and make a final decision and the process was seamless to rent, the agent helpful.
Very friendly and accommodating.
Greg is awesome and so sweet! He is always helpful. He has made my experience wonderful at Public Storage.
Greg was awesome! Informative and smooth process.
Greg went above and beyond to make the whole experience flawless!
Greg is so awesome’ nice clean environment !!!
Great space and cost effective 😊
Greg, was great and made the process fast and easy.
Greg is a very responsible manager great job
Super helpful! Kindness beyond measure at such a tough time. Greg was just the best to work with. Facility super clean and well laid out. Highly recommend!
Greg was fast and friendly getting us a storage unit after the tornado.
Greg is one awesome guy!!!
Very nice property with friendly employees very clean and secure
My friend rents a unit here so I have only went there w him but I can say that the place is immaculate and efficient. The way that the building is set up is really smart. If I ever need a storage unit I will be renting one from Public Storage!
Good employees, very friendly. Great place to rent units. Location's all over.
Kristi was fantastic and very friendly!!!
The staff is amazing. I think her name was Angie and she is top notch.
Angie was super helpful and friendly
Angie! Made my day. Above and beyond with amazing follow up on multiple requests with patience and a great job of honoring me as a customer.
Angie is AMAZING!!!! She is hands down the best storage manager out there. She truly cares about people and their belongings. Public Storage is lucky to have her on staff for a great customer service experience.
Angie was super helpful and very friendly. Caught her at an off moment and she took time to help me move units.
Great staff! Firendly and helpful. This is a very clean place.
The place is very clean and everyone is so helpful.
great storage, love the AC, always clean.
Kirsten the manager has known me by name for the 2 years i’ve been there, she’s WONDERFUL.
Great storage facility. Clean, easy access, secure.
Very fast checking in. Helpful and friendly lady .. Kristen
Great customer service. Kirsten was very friendly and helped us with picking out the right storage unit. Nice clean storage facility and reasonably priced!
Nice storage space and friendly staff.
Caity was such an awesome help and had answered all the questions that had!
Kristen is as good as it ever gets. She gets it done.
Kirsten is an absolute angel who treated me like I was important right from the start. The first communication we had was when she called me to see if I had any questions and/or concerns and to get the necessary information from me so she can have everything ready to roll before I got there. Within the first ten seconds of our phone call all the tension and stress that had built up during the day had vanished into thin air and I felt like a ton of bricks had just been lifted off of my shoulders. Her professionalism is second to none and her plethora of knowledge regarding the facility and everything about absolutely blew me away. She answered every single question I had with enthusiasm, pride, and confidence. The entire process went smooth as silk.
Every time that I have to go to my storage unit I'll be anxious to see Kirsten's beautiful smile and to be greeted with her wonderful, warm personality.
Kirsten will be getting my praise and recommendation for anyone who confides in me, my opinion, and personal recommendation when seeking a personal storage unit for themselves.
Thank you Kirsten for making this entire process effortless for me.
I am completely impressed w the staff. The only reason I gave it 4 stars is because there’s been days where no one is there. Kirsten is by far the best thing about this place. She’s kind, super helpful, and probably keeps clients here. I hope her superior knows how important she is
This place is great. It’s clean and well lit and the manager is a really nice lady. Good choice for storage.
Public Storage is such a well run business! The Place is immaculate , safe and really really good / caring people offering amazing customer service. Kirsten just phenomenal at her job!!!
Great customer service, Kirsten is amazing!!.
Great place to store your stuff! Kirsten is always more than helpful! Would recommend to friends.
I spoke with Kirsten and she was very helpful and took the extra time to answer all my questions. She went above what I would have expected from an employee she was amazing. Thanks again Kirsten.
I have had a storage unit for about a couple months now every time I come in Kirsten has always been helpful, informational and Great place highly recommended
Kirsten was so amazing to work with today and the last couple of times I have needed help. She is top notch and the facility is amazing. Heated and always so clean. The units are very secure as well. Highly recommended!
Easy access and staff goes out of their way to be helpful. My bill was incorrect and they found it before I noticed it and went out of their way to fix it. Thank you!