Public Storage Self-Storage Units at 18910 Bedford Ave, Elkhorn, NE

I wish I could rate lower. This place is TRASH! Gate always has issues, staff is incompetent and often nonexistent, and now they’re raising rent again but making no improvements to the property. TRASH!

If I could rate this lower I would. Customer service is absolutely terrible. I rented a unit and within a few months they were increasing my rate already to $50 more a month. Then it’s been nothing but issues with the gate. One day the power was completely out and couldn’t get on the elevator to get my things out so we had to leave. Called the property manager multiple times with emails and voicemails and never a reply back. Called the main number but get ready to wait on hold for 20-30 minutes to talk to someone who can’t help you and they’ll report it and try to get to the property manager. Now again the rate is going up another $40. So within a year my rate has almost doubled in price for a facility that may or may not be working. The gates are constantly broken and instead of opening when you get close you have to get out and type in your long number to get the exit gate to work. I’ve never had such issues and price jumps at a rental place ever. Save your time and effort and go somewhere where you can actually get ahold of a human to talk to when things do go wrong. Don’t waste your time and money at this place.

Very nice property with friendly employees very clean and secure

Would give a zero if I could. Customer service is terrible and never there or responsive. Customer service is basically non-existent. Super easy to setup and account an to get your business ($$$) but super complicated and difficult to eliminate your account or move units. Their IT system is Terrible and after weeks of calling without ever receiving an answer from an actual customer service representative and also weeks of visiting in person with no one ever on location, I still do not have a solution to my problem. I will never use this company again. I have moved with the military 18x using storage locations every time and this is absolutely the worst experience I’ve had in 19 yrs.

UPDATE: Per the response below, I attempted to use your chat feature online. I told them I wanted a refund for never receiving the unit. I was told that "Per the rental agreement, we do not guarantee any sort of refund." They then refused to help me any further and disconnected the chat. My partner had called previously and was also told "No refunds." So we received no unit, got locked in, charged $51, and told to kick rocks by customer service. Original Review: This has been an absolute disaster and no one will answer our calls. We signed up for a storage unit and got the email saying it was ready on Monday. The instructions said the unit would be unlocked and our lock would be inside, no contact needed. We drove two car-fulls of our belongings two and a half hours to find our unit locked. When we called, we were told they would send someone out tomorrow, which doesn't help us. They then tried to upsell us to a bigger unit as a "solution." We said forget it, just cancel the unit. They said we would still be responsible for the $29 reservation fee (for the unit which was NOT properly reserved or unlocked for us). The lady on the phone apparently deactivated our code immediately, because we were then LOCKED INSIDE OF THE STORAGE FACILITY. We had to ask a stranger to let us out. Thank God somebody was there because public storage wouldn't return our calls. We tried making contact with someone in person - no one is at the facility. We now have a charge for $51 - the reservation fee and the lock fee, the lock which we were never provided. Since no one will answer us, we are disputing this through our credit card company. You failed to provide any kind of service and won't even speak with us.

My friend rents a unit here so I have only went there w him but I can say that the place is immaculate and efficient. The way that the building is set up is really smart. If I ever need a storage unit I will be renting one from Public Storage!

Good employees, very friendly. Great place to rent units. Location's all over.

Kristi was fantastic and very friendly!!!

Raised the rent 3 times in less than 18 months. Customer service is ridiculously inconsiderate. When I tried to speak, they talked over me each time. Several facilities with better rates in the same area. They claim they will price match - not true at all!

The staff is amazing. I think her name was Angie and she is top notch.

Angie is awesome and so sweet! She is always helpful. She has made our experience wonderful at Public Storage.

Angie was outstanding!!!

Angie was super helpful and friendly

Nice clean

Angie! Made my day. Above and beyond with amazing follow up on multiple requests with patience and a great job of honoring me as a customer.

Angie is AMAZING!!!! She is hands down the best storage manager out there. She truly cares about people and their belongings. Public Storage is lucky to have her on staff for a great customer service experience.

Angie was super helpful and very friendly. Caught her at an off moment and she took time to help me move units.

Great staff! Firendly and helpful. This is a very clean place.

The place is very clean and everyone is so helpful.

great storage, love the AC, always clean. Kirsten the manager has known me by name for the 2 years i’ve been there, she’s WONDERFUL.

Great storage facility. Clean, easy access, secure.

Very fast checking in. Helpful and friendly lady .. Kristen

Great customer service. Kirsten was very friendly and helped us with picking out the right storage unit. Nice clean storage facility and reasonably priced!

Nice storage space and friendly staff.

Caity was such an awesome help and had answered all the questions that had!

Kristen is as good as it ever gets. She gets it done.

Kirsten is an absolute angel who treated me like I was important right from the start. The first communication we had was when she called me to see if I had any questions and/or concerns and to get the necessary information from me so she can have everything ready to roll before I got there. Within the first ten seconds of our phone call all the tension and stress that had built up during the day had vanished into thin air and I felt like a ton of bricks had just been lifted off of my shoulders. Her professionalism is second to none and her plethora of knowledge regarding the facility and everything about absolutely blew me away. She answered every single question I had with enthusiasm, pride, and confidence. The entire process went smooth as silk. Every time that I have to go to my storage unit I'll be anxious to see Kirsten's beautiful smile and to be greeted with her wonderful, warm personality. Kirsten will be getting my praise and recommendation for anyone who confides in me, my opinion, and personal recommendation when seeking a personal storage unit for themselves. Thank you Kirsten for making this entire process effortless for me.

I am completely impressed w the staff. The only reason I gave it 4 stars is because there’s been days where no one is there. Kirsten is by far the best thing about this place. She’s kind, super helpful, and probably keeps clients here. I hope her superior knows how important she is

This place is great. It’s clean and well lit and the manager is a really nice lady. Good choice for storage.

Public Storage is such a well run business! The Place is immaculate , safe and really really good / caring people offering amazing customer service. Kirsten just phenomenal at her job!!!

I am very frustrated with the management of this location recently; it has been extremely inconsistent.

Great customer service, Kirsten is amazing!!.

Climate control.

Great place to store your stuff! Kirsten is always more than helpful! Would recommend to friends.

I spoke with Kirsten and she was very helpful and took the extra time to answer all my questions. She went above what I would have expected from an employee she was amazing. Thanks again Kirsten.

I have had a storage unit for about a couple months now every time I come in Kirsten has always been helpful, informational and Great place highly recommended

Kirsten was so amazing to work with today and the last couple of times I have needed help. She is top notch and the facility is amazing. Heated and always so clean. The units are very secure as well. Highly recommended!

So Public Storage just advised me they review thier sites every 6 months and the more full they get they start to raise prices on existing units. Seems fair and logical..except when they raise my unit $55 or 36% per month in the middle of winter when its nearly impossible to leave. they wont hold my original price even for a couple months till i can get out..BUYER BEWARE with this sketchy company.

Easy access and staff goes out of their way to be helpful. My bill was incorrect and they found it before I noticed it and went out of their way to fix it. Thank you!

Super clean place to store your items would recommend highly if I could afford it

Made a reservation online and the group there followed up with me throughout the week. The level of customer service was very refreshing! Thanks Kirsten!

Kirsten very friendly and helpful at the office

Kirsten is amazing! She's very genuine and makes the process seamless! I appreciate her customer service.

Good access for semi truck

Had a great experience! The office manager was very helpful and did a great job helping us get multiple units. Very clean and easy to access the conditioned units.

Kristen was highly professional and very helpful I would not hesitate to use this storage unit again and I would highly recommend it thank you Christian you're awesome

Kirsten is very helpful and nice to work with. She explained things in an easy to understand way.

Kirsten was awesome highly recommend going to see her. Promise to come back to only deal with her. She made my experience better than every other storage company.

It was super easy to get a unit rented and all contactless! Office staff was very kind and helpful when we cancelled. Units were very clean. Would definitely recommend using them!

Easy contactless renting online. Unit was clean and ready for us to go! Secure access. Everything was well taken care of. We used for overflow when we moved so only needed it a short period of time. Kristin made checking out quick and simple. Will plan on using again if we need storage unit needs

Kirsten was exceptional. She was very knowledgeable, courteous and helpful. We are very grateful we decided to go the Public Storage for our storage needs. Highly recommended 👍

Kirsten is awesome always very helpful

Stopped by and got a tour form Kristen and discussed the storage areas and left to review other locations and went home and reserved a unit online for the better deal. Went back and rented a unit. Climate controlled on the first floor close to the entrance for convenience. After the storm last weekend the keypads are currently not working so availability is limited. Kristen has requested service from home office but no luck so far. Kristen has been very helpful throughout the process.

Super easy to work with, great pricing, quick and easy access to storage units.

I had the Greatest experience in my life at this place I was greeted and helped in a very nice professional manner the property manager Kristen was the best very nice professional woman and I will always use this storage if needed again and I will always tell other's friends to use this place as well thanks Kristen for being so helpful and making my day!!!!!! You deserve a raise for your hard work.!!!!

Very helpful very accommodating very courteous

The women at the front desk was super happy and helpful she made sure all my needs were met. I was having a horrible day and she found a way to just turn my whole day around. 10/10!!!

I love the garage entrance. And the garage door opening feature on the app works fantastic. Best user friendly platform. I was surprised to say the least!

The lady at the front was very helpful and nice and helped me with paying for my storage !!! Would recommend going here!!

Very helpful and knowledgeable. Explained the operations of Extra Space Storage and gave a personal tour of the facility. Informed me of the lease agreement and cost.

Horrible place, water leaked in the storage unit and zero empathy was showed. Told us to keep stuff im totes... but how would you fit a couch in a tote? Kept adding his two cents during a difficult and unforeseen circumstance.

I rented online with ease. I would have wished to pick which unit I was renting before signing the documents but overall a good experience so far!

Excellent customer service, fast and user friendly website. I was able to go online and select the size storage unit without any issues. Recieved first month free and the rates are better than other storage facilities. Brand new, clean and secure. I would highly recommend using Extra Space Storage.

Easy to work with Bill who walked us through and got our unit set up without a problem. Definetly would recommend this company.

We had the biggest unit and climate controlled. The movers loved it easy in ,easy out. We could get to our boxes of clothes as the seasons changed. It was very secure.

Bill was great! Really easy to use nice place!

Great experience with Bill. Clean facility. Perfect for our needs!

Friendly and helpful customer service! Easy process. Exceptionally clean units! Would definitely recommend Extra Space Storage to friends and family!

Very good service. I like the facility!

Hello, we are currently looking for a small unit for possible next weekend. What would the prorate be ? Also do we have to sigh a contract for certain amount of time ? Thanks.

A clean and organized facility with outstanding customer service!

Very clean and secure!

Friendly employees !very clean! Highly recommended!!!

Very clean, conveniently located, very friendly property mgr and was easy to reserve online. Here’s the however...I was planning on putting 3 wire shelving units in the 5x10 space. Plan was 1 along the back wall and 2 along one side. They’re 4 ft wide and 18” deep so they should have fit. This would allowed for 3.5 ft of remaining width to stack some totes on the floor and still be able to walk into the unit. The unit measures out 5x9! So...Plan A isn’t going to work. I can see being off by an inch or two but a whole foot!?! That much variance makes a difference.

Great service, clean facility, good prices!

Overall fantastic experience! I had emailed other storage unit facilities with no response. Bill (The manager) called within 24 hours after I had submitted a reservation. He made sure I had the appropriate sized unit and answered all my questions.

The staff at the Bedford location in Elkhorn, NE was amazing! I was in a rush to get into one of my storage units and notice I lost my key. They made sure I owned the unit then drill out the lock. They did all of this on a Friday night when I’m sure they were itching to get home. I really appreciated how nice they were and were able to get me in. The facility is alway clean and in great condition.

Jessie was great! Very pleasant to deal with. Thank you Jessie!!

Quick and easy process. The staff are very nice and are eager to help in any way. Prices are good on month to month rent. I definitely recommend this storage location.

Facility is brand new and laid out perfectly for our needs... enough room between garages for easy move in and move out. Sign up was easy and efficient. Great experience for a first time storage renter!

Most convenient storage unit I've used. Perfectly clean and no hassles getting to your unit.

Excellent facility: very clean, easy to access each unit, good security and very friendly staff. Highly recommend.

Great facility. Expensive that you must purchase the specialized lock/key that only fit in their facility, instead of just a deposit/return situation for an otherwise useless lock.