Public Storage Self-Storage Units at 18910 Bedford Ave, Elkhorn, NE

Very clean facility, and very well taken care of. Katie was very patient and very helpful. She helped me understand how to rent a unit that fit my needs, would definitely recommend this place.

Greg went above and beyond and helped my movers complete an estimate while I was out of town. Great units, great people!

A very clean and modern facility. Katie helped me get my unit and she was very pleasant and professional.

Advertised on line special pricing with 1 month free but when you try to put in your information, it won't take it and says call manager. I went to the office and showed person working the office and was told they would let a manager know about it and give me a call. Guess what, Noone called.

greg was very helpful and polite

Don't just walk, RUN away from this place. They lure you in with a really great rate and then jack up the price over and over and over knowing that it's a hassle to move. And then when you do move out they turn off access before the end of the last day so you can't finish moving or cleaning. Place looks nice but there is never anybody there to actually provide service, no way to message, and the manager never actually answers his phone. Go just a little bit down the street where the manager is actually in the office five days a week -- for less money.

Controlled climate storage. Very neat and clean. Must have a code to get inside.

Was very easy to setup online and everything was as it was supposed to be when we got to the unit, good experience.

Quick, friendly service to help your storage needs. I was able to look at two units and make a final decision and the process was seamless to rent, the agent helpful.

Very friendly and accommodating.

Greg is awesome and so sweet! He is always helpful. He has made my experience wonderful at Public Storage.

Greg was awesome! Informative and smooth process.

Greg is awesome!

Greg went above and beyond to make the whole experience flawless!

Great support

Greg is so awesome’ nice clean environment !!! Great space and cost effective 😊

Greg, was great and made the process fast and easy.

Greg is a very responsible manager great job

Greg did great

Super helpful! Kindness beyond measure at such a tough time. Greg was just the best to work with. Facility super clean and well laid out. Highly recommend!

Greg was fast and friendly getting us a storage unit after the tornado.

Greg is one awesome guy!!!

They are raising their prices AGAIN, yet the facilities are in worse condition than when I first started renting. A bunch of thieves, look elsewhere!!

Horrible place, water leaked in the storage unit and zero empathy was shown. Told us to keep stuff im totes... but how would you fit a couch in a tote? Kept adding his two cents during a difficult and unforeseen circumstance.

I wish I could rate lower. This place is TRASH! Gate always has issues, staff is incompetent and often nonexistent, and now they’re raising rent again but making no improvements to the property. TRASH!

If I could rate this lower I would. Customer service is absolutely terrible. I rented a unit and within a few months they were increasing my rate already to $50 more a month. Then it’s been nothing but issues with the gate. One day the power was completely out and couldn’t get on the elevator to get my things out so we had to leave. Called the property manager multiple times with emails and voicemails and never a reply back. Called the main number but get ready to wait on hold for 20-30 minutes to talk to someone who can’t help you and they’ll report it and try to get to the property manager. Now again the rate is going up another $40. So within a year my rate has almost doubled in price for a facility that may or may not be working. The gates are constantly broken and instead of opening when you get close you have to get out and type in your long number to get the exit gate to work. I’ve never had such issues and price jumps at a rental place ever. Save your time and effort and go somewhere where you can actually get ahold of a human to talk to when things do go wrong. Don’t waste your time and money at this place.

Very nice property with friendly employees very clean and secure

Would give a zero if I could. Customer service is terrible and never there or responsive. Customer service is basically non-existent. Super easy to setup and account an to get your business ($$$) but super complicated and difficult to eliminate your account or move units. Their IT system is Terrible and after weeks of calling without ever receiving an answer from an actual customer service representative and also weeks of visiting in person with no one ever on location, I still do not have a solution to my problem. I will never use this company again. I have moved with the military 18x using storage locations every time and this is absolutely the worst experience I’ve had in 19 yrs.

UPDATE: Per the response below, I attempted to use your chat feature online. I told them I wanted a refund for never receiving the unit. I was told that "Per the rental agreement, we do not guarantee any sort of refund." They then refused to help me any further and disconnected the chat. My partner had called previously and was also told "No refunds." So we received no unit, got locked in, charged $51, and told to kick rocks by customer service. Original Review: This has been an absolute disaster and no one will answer our calls. We signed up for a storage unit and got the email saying it was ready on Monday. The instructions said the unit would be unlocked and our lock would be inside, no contact needed. We drove two car-fulls of our belongings two and a half hours to find our unit locked. When we called, we were told they would send someone out tomorrow, which doesn't help us. They then tried to upsell us to a bigger unit as a "solution." We said forget it, just cancel the unit. They said we would still be responsible for the $29 reservation fee (for the unit which was NOT properly reserved or unlocked for us). The lady on the phone apparently deactivated our code immediately, because we were then LOCKED INSIDE OF THE STORAGE FACILITY. We had to ask a stranger to let us out. Thank God somebody was there because public storage wouldn't return our calls. We tried making contact with someone in person - no one is at the facility. We now have a charge for $51 - the reservation fee and the lock fee, the lock which we were never provided. Since no one will answer us, we are disputing this through our credit card company. You failed to provide any kind of service and won't even speak with us.

My friend rents a unit here so I have only went there w him but I can say that the place is immaculate and efficient. The way that the building is set up is really smart. If I ever need a storage unit I will be renting one from Public Storage!

Good employees, very friendly. Great place to rent units. Location's all over.

Kristi was fantastic and very friendly!!!

Raised the rent 3 times in less than 18 months. Customer service is ridiculously inconsiderate. When I tried to speak, they talked over me each time. Several facilities with better rates in the same area. They claim they will price match - not true at all!

The staff is amazing. I think her name was Angie and she is top notch.

Angie was outstanding!!!

Angie was super helpful and friendly

Nice clean

Angie! Made my day. Above and beyond with amazing follow up on multiple requests with patience and a great job of honoring me as a customer.

Angie is AMAZING!!!! She is hands down the best storage manager out there. She truly cares about people and their belongings. Public Storage is lucky to have her on staff for a great customer service experience.

Angie was super helpful and very friendly. Caught her at an off moment and she took time to help me move units.

Great staff! Firendly and helpful. This is a very clean place.

The place is very clean and everyone is so helpful.

great storage, love the AC, always clean. Kirsten the manager has known me by name for the 2 years i’ve been there, she’s WONDERFUL.

Great storage facility. Clean, easy access, secure.

Very fast checking in. Helpful and friendly lady .. Kristen

Great customer service. Kirsten was very friendly and helped us with picking out the right storage unit. Nice clean storage facility and reasonably priced!

Nice storage space and friendly staff.

Caity was such an awesome help and had answered all the questions that had!

Kristen is as good as it ever gets. She gets it done.

Kirsten is an absolute angel who treated me like I was important right from the start. The first communication we had was when she called me to see if I had any questions and/or concerns and to get the necessary information from me so she can have everything ready to roll before I got there. Within the first ten seconds of our phone call all the tension and stress that had built up during the day had vanished into thin air and I felt like a ton of bricks had just been lifted off of my shoulders. Her professionalism is second to none and her plethora of knowledge regarding the facility and everything about absolutely blew me away. She answered every single question I had with enthusiasm, pride, and confidence. The entire process went smooth as silk. Every time that I have to go to my storage unit I'll be anxious to see Kirsten's beautiful smile and to be greeted with her wonderful, warm personality. Kirsten will be getting my praise and recommendation for anyone who confides in me, my opinion, and personal recommendation when seeking a personal storage unit for themselves. Thank you Kirsten for making this entire process effortless for me.

I am completely impressed w the staff. The only reason I gave it 4 stars is because there’s been days where no one is there. Kirsten is by far the best thing about this place. She’s kind, super helpful, and probably keeps clients here. I hope her superior knows how important she is

This place is great. It’s clean and well lit and the manager is a really nice lady. Good choice for storage.

Public Storage is such a well run business! The Place is immaculate , safe and really really good / caring people offering amazing customer service. Kirsten just phenomenal at her job!!!

I am very frustrated with the management of this location recently; it has been extremely inconsistent.

Great customer service, Kirsten is amazing!!.

Climate control.

Great place to store your stuff! Kirsten is always more than helpful! Would recommend to friends.

I spoke with Kirsten and she was very helpful and took the extra time to answer all my questions. She went above what I would have expected from an employee she was amazing. Thanks again Kirsten.

I have had a storage unit for about a couple months now every time I come in Kirsten has always been helpful, informational and Great place highly recommended

Kirsten was so amazing to work with today and the last couple of times I have needed help. She is top notch and the facility is amazing. Heated and always so clean. The units are very secure as well. Highly recommended!

So Public Storage just advised me they review thier sites every 6 months and the more full they get they start to raise prices on existing units. Seems fair and logical..except when they raise my unit $55 or 36% per month in the middle of winter when its nearly impossible to leave. they wont hold my original price even for a couple months till i can get out..BUYER BEWARE with this sketchy company.

Easy access and staff goes out of their way to be helpful. My bill was incorrect and they found it before I noticed it and went out of their way to fix it. Thank you!