The units are very clean. The employees are professional and helpful.
Ron provided AWESOME service help with my gate code
We love renting here for Ken alone! He is so sweet and helpful!
Great business. Highly recommended. Great manager
Ron provides excellent service. Made it very simple. Thanks Ron!
Amazing service and extremely helpful!!
Public Storage is an awesome storage place.
Easy access, clean and the staff is very personable. Special shout out to Ron.
The 2 star rating is all you need to know
Ron was super helpful and kind!
Worked with Ron, knowledgeable and great service!
Ron is amazing!! He needs a raise!
Sabrina G is helpful and pleasant. Thank you
Ron was such a good help with moving in to my unit. He gave me a pest control packet to ensure that I didn’t have any issues. I am so glad that I chose this place for my storage needs.
Awesome customer service very professional and friendly
Super friendly people to work with, Ron is the best!
The staff here at this facility is wonderful. Very helpful and friendly.
Great location, clean, quiet and Ron, mgr. is
Very helpful and pleasant.
Ron was extremely Informative and helped guide me through my first ever storage unit
Ron was amazing!! Ron was very kind and helpful! We appreciated his time and courteous help!!
Great facility and service, just got my second unit.Come see Ron, was very helpful easy to get everything done.
Very clean, secure and easy to use. Very friendly management! Highly recommend!
We had rented a 5x5 unit outside this morning. Ron helped us get set up even tho’ we originally did everything on line. As we were starting to unload and build storage, it started to rain. It was at that point that we realized, due to Nebraska weather; we may want/need an inside unit. Back inside to visit with Ron. He was fantastic helping us get a unit that fit our purpose and while it was a little more expensive, he was able to accommodate pricing that fits our budget. Ron is a great ambassador to the company with a very easy, friendly demeanor. 5 stars all around! ⭐️⭐️⭐️⭐️⭐️
Very easy to work with and excellent customer service. The storage unit was clean and ready to use and no problems.
Amazing people, Ron helped me with all my questions and concerns. The move in and out went smoothly highly recommended!
Ron in Elkhorn is the best
Great experience! Such a quick and efficient rental process. A HUGE thank you to Ron who was amazing!
I have had a really great experience with the 204th and Dodge (Cumberland) location in Elkhorn!!!! RON, the manager on site, is the nicest man I’ve ever spoken with, TRULY, and i am not being paid to say these things, I assure you! Not a family friend etc! Just really enjoyed how helpful he was and so great with follow up!!!!! THANK YOU RON!!!! ❤️
Ron was so helpful and amazing!! Signed us up and got everything switched over with ease!
Ron was fantastic with being as helpful as possible. Always trying to help me wherever he could
Ron is a huge help! They are lucky to have him.
Greg showed me the garage and it was a great space for my needs at a good price. Got a second unit today. Ron was a big help.
Ron is super nice. Facility is nice and clean.
Wonderful people and easy process
Very nice and helpful. Thank you
Good place, clean, nice workers.
Easy to work with, great communication. Ron was very friendly.
Ron is very nice to work with and easy to communicate with. Thanks Public Storage!
Ron is a great representative of the company
James and Kirsten were very professional and accommodating. Got us set up with a great storage unit for a great price. Went out of their way to make sure we had the proper storage size and unit for our needs. Huge kudos!!! Thanks!
Ron is a great manager and took good care of me.
Ron was very professional and kind! Helped with all my needs.
Thank you Ron for all your help!
Clean, very friendly and easy to work with, security is good
Solid assitance by Ron and Kristen! Very personalble and knowledgeable. 10 out of 10 in my opinion.
Came in today for a storage unit and was greeted so nicely by Ron! He was great! Quick and efficient and helped me get exactly what I wanted! Very personable, funny, and kind!! Thank you, Ron! I will use Public Storage here in Elkhorn for all my future needs!!
Ron the property manager at the Elkhorn unit is top notch awesome!! If you lose him, I will leave Public Storage. My experiences at other public storage locations were sub par.
Ron HANDLES EVERYTHING AND IF HE DOESNT KNOW IR CANT, he tackles it until it’s fixed. Highly recommend this location BECAUSE OF THE PROPERTY MANAGER!!!
Ron was extremely helpful and provided excellent customer service. Highly recommend.
I initially rented a unit online. When I called to see if I could come check it out the female I spoke with was very rude and said no we never let anyone look at them. Then told me this was not her location and she only had to work because the guy was sick. She told me I needed to call back a different day. I showed up on the first of the month and she was still there and was still rude. She got me set up and told me about the app. I left and about a week later when I was moving some things in, I couldn't get the app to work and it stated I didn't have a unit. When I went in Ron couldn't figure it out and said he would start me a new account and get me a unit. He charged me an administrative fee for typing in my information again!! Then tried to charge me for the unit again when I showed proof it had already come out of my account. I am unable to use the app to unlock the gate and Ron told me he would look into it and call me and I have yet to receive a call. Each time I have been in there they beg for a google review but yet they can't complete their job.
Ron has been very friendly every time I needed assistance
Great place to rent from.
Ron is the best! He helped us with all of our questions and got us all set up for our new unit.
Fantastic service and assistance! Thank you
As always Ron is great to work with!
Clean space, friendly staff, and easily accessible!
Ron was very expedient and efficient. I payed my bill fixed my account and was out the door.
Excellent facility, working with office, working at the withdrawal and exiting. Will use again if the need arrises>. Close to home as well!!!!!
Ron at the 20809 Cumberland Dr location in Elkhorn, NE was amazing. Customer service was perfect. Top notch guy representing your business as a true professional. Definitely rent from Ron and this location again!
Ron was helpful with our storage needs! This is it clean and neat facility. I really like how it’s temperature controlled!
24/7 access, clean and warm! Would recommend
Ron was very polite, and helpful
I was impressed when I pulled up to find a secure storage compound with easy to use entry and access.
Looking for space to store supplies, furniture, house hold goods. Public storage in Elkhorn has a unit just for you. Great service, easy process and great prices. Service was great, Sabrina G was very helpful and amazing.
Awesome customer service!
Ron was really friendly and helpful!
Ron, thank you for providing good service and information.
Ron is fantastic!! He made the process so easy.
Needed a winter storage unit for my convertible. Ron was amazing. Understood my needs, helped select the unit, very smooth and easy process. Highly recommend. Best place in Elkhorn!
Ron was a joy to talked to on the phone. Very helpful and polite. That why I do business
Ron is always pleasant to work with.
Great experience. Just don’t need the space anymore. Ron was very helpful.
I rented a unit at Public Storage and had a great experience! Ron assisted me and he was very friendly and helpful. He directed me to get the right size storage unit and it ended up being the perfect size. The facility is very clean and easy to get into to. I would highly recommend renting a unit at public storage!
They are so kind and amazing to work with! I haven’t quite locked my unit a couple of times, and they were there to call me and inform me! Such a great experience with them!
The gentleman was awesome taking care of my needs.
Ron was wonderful to work with!
Very helpful!!
The manager of this place is so helpful has great customer service.
Ron did a great job getting the best space at the best price!
Ron is an excellent onsite manager.
Ron is the best to work with! Super friendly! 2nd unit rented from him. From the moment we walked in, even before we were in the office he was more than professional and courteous! You don’t get customer service like this anywhere else you go!
Ron was a very sweet guy and was very willing to talk to us about everything we need to know!
Extremely helpful in getting me into the right storage unit
Ron was very friendly and made the whole close out process easy easy! Thanks public storage!
Hey thanks Ron 100 Custumer service
Ron was super helpful in getting us setup!
Very good customer service
Ron continues to give the best service! Patient, friendly, and made renting a storage unit (dare i say) fun! Thankful I know when his off days are to ensure I always get wonderful help. Thank you, Ron!
Ron exceeded my expectations today, I went in with a complaint about a price increase. He did get me a reduction in that increase but then we looked at my unit, which had space we were not using. I then rented a smaller space, half the size, moved all my things and everyone is happy. Ron was so helpful, I cannot thank him enough!
*UPDATE* The facility manager was able to get me a rate extension for 3 more months. I'll put it back to 5 stars, but hopefully corporate sees this and realizes there's a lot of options for storage facilities in Omaha, and bouncing people's rates around is how you get them to do business elsewhere.
*UPDATE* After only being there for 4 months, I get a letter in the mail informing me that my monthly rate is almost doubling from $44/month to $74/month.... Looks like I'll be going somewhere else. That's how you quickly go from 5 stars to 1 star.
Great storage facility. This is our second time coming back. It's always an easy process and great price.
Storage unit itself is great, but over the course of 2 years my unit went from $89 a month to $220 a month. They slowly raise the rate on you because they know moving everything is a pain. They refuse to do any kind of rate lock, and there is no protection from their climbing rates. Very predatory company, and it should be illegal to increase like that.
Ron was a great help getting me storage while moving
Ron was great, and very helpful! Pleasant to work with!!
Easy to work with and very nice folks.
Explained everything much better than online service center.
⭐️⭐️⭐️⭐️⭐️
Outstanding Service from Ron!
I had an amazing experience at Public Storage thanks to Ron! From the moment I walked in, he was professional, friendly, and incredibly helpful. He took the time to explain all my options, answered every question with patience, and made the entire process smooth and stress-free. It’s rare to come across someone so genuinely committed to great customer service. Ron went above and beyond, and I left feeling confident and well taken care of. If you’re looking for storage and want to deal with someone who truly cares—ask for Ron. Highly recommended
Ron is fantastic! So happy and helpful!
Ron was super helpful getting my unit set up and answered all my questions
Very helpful and good value.
Ron was great! Professional and kind.
Excellent place, clean affordable and more than friendly staff, always ready to help
Tim Schmadeke
Public Storage is great especially Ron. He is so helpful.
Ron was fantastic and very helpful
★☆☆☆☆ – Rent Doubled in Less Than a Year, Beware the Pricing Tactics
I rented a 10×15 unit (F0013) at this facility in October 2023 for $83/month plus $15 insurance, totaling $98/month. I've always paid on time, with autopay, and no missed or returned payments.
In June 2025, I received notice that my rent would increase to $206/month — a 110% increase in under one year. Meanwhile, Public Storage is still advertising the same 10×15 and even larger 11×20 units at this exact location for as low as $76–$120/month.
This feels like a deliberate bait-and-switch model: lure customers in with competitive rates, then dramatically raise the price once they’re settled and unlikely to move. Even after submitting a formal written dispute to their Dispute Resolution team, I received no meaningful response — just an automated billing reminder.
If you're considering renting here, I strongly recommend reading the BBB reviews for this location before signing anything. Many customers are reporting the same pattern of sudden, extreme rate hikes.
I've filed a complaint with the Nebraska Attorney General’s Consumer Protection Division, and I encourage others who’ve experienced this to do the same at protectthegoodlife.nebraska.gov.
Update 6/25/25:
I filed a formal complaint with the Better Business Bureau, presenting clear evidence of the drastic rent increase and the discrepancy between what I was charged and what they currently advertise. Public Storage responded with a generic message, offered a short-term discount, and then refused to address the core issue.
They continue to charge long-term, on-time customers significantly more than new renters — with no commitment to price stability or fairness.
I’ve since forwarded the case to local media and now strongly encourage others to take their business elsewhere. This appears to be a widespread pricing tactic, not an isolated event.
I’ve noticed a pattern where negative reviews like mine are quickly buried under generic 5-star praise with scripted language. It’s unfortunate, because real customers deserve honest insight. I’d encourage anyone considering this location to check the BBB complaint history and compare the advertised rates to what long-term tenants are actually charged over time.
Ron was very helpful and knowledgeable for me.
I had the best experience and Katie was the one who helped me. I would highly recommend her. Great experience!
Spacious facility, easy to access units, competitive pricing.
I had an absolutely outstanding experience with Public Storage, and I can’t say enough great things—especially about the storage manager, Ron.
From the moment I walked in, Ron was welcoming, professional, and incredibly helpful. He took the time to walk me through the rental process, answered all my questions with patience and clarity, and helped me choose the perfect unit for my needs. It’s clear he genuinely cares about his customers and takes pride in keeping the facility clean, secure, and running smoothly.
The property itself is well-maintained, well-lit, and feels very safe. Access is easy and convenient, and I always saw staff around making sure everything was in order.
If you’re looking for a storage facility that combines top-notch service with peace of mind, Public Storage is the place to go—and Ron is the person to see. Thanks again for making the whole process so stress-free!
Ron was very helpful and kind!!
Ron was so helpful! Thank you for making things easy in a time of stress.
Ron was very friendly and helpful. Made the work very easy.
Ron was great with helping assisting me with my storage unit after a natural disaster. Although I wasn’t in need of a unit any longer he was happy to help me with moving forward. Great customer service!
Ron made the whole process so easy! I've never had to get a storage unit before and the process took only 15 minutes. He answered all my questions. Easy easy! Recommend the location in Elkhorn!
Ron is the best! Super friendly and efficient!!!
Cool dude, help us with everything and walked us down to show us everything we needed. Give him a raise cuz he’s running everything by himself
Best customer service i have received in a long time ,thank you Ron for your help!
Great job Ron thanks for awesome help
Ron is awesome and help me get my lockers quickly he's the best
Great location, fair pricing, and Ron is awesome! I’m not used to folks being so nice, but he is phenomenal and helped me today thorough an issue that I had with my unit (100% my fault). Z
Super friendly help people who understand people who don't understand technology. Super great love these folks here.
Ron made the renting experience easy. Very thorough! Nice storage unit.
If you don’t do business with Ron, you’re at the wrong place!!! We absolutely love the service and direct attention Ron gave us.
Thank you Ron!! This place is setting the bar for Omaha storage facilities!!
Ron was great with helping us through the process of getting us a storage unit. As first timers he made it very easy to understand and took his time to explain everything to us throughly! Highly recommend coming to see Ron for any help you need! Great management and very clean facility!
Good price, very easy to rent, very clean and plenty of room to move with your vehicle for loading and unloading.
They will jack your rates up after a few months without any explanation. My rate has gone up $50 more a month without a reasoning or outlet to get answers. Will be moving to another storage unit.
Thanks Ron! You are amazing!
Great facility and the most friendly management i have ever had to do business with. I highly recommend this storge facility.
Ron helped us out today and got us into a unit quick and easy. Very friendly guy.
Everything went very smooth.
Great, manager does an amazing job at answering questions. Did a great job.
Greg did a good job, receptive service and clean facility
Thank you very much Greg in Elkhorn, NE!
Wonderful customer service! Your kindness, professionalism, and troubleshooting were greatly appreciated! A huge thank you from Delaware!
Amazing service! Great management! Super clean facility.
Very helpful and pleasant to work with!!
Moved in yesterday. Unit was easy to access, clean, and convenient.
Mr. Kalvin does a great job!
If I could leave 0 stars, I would. Do yourself a favor and avoid the headache of using this facility. We moved to Omaha and had our belongings stored here until we closed on our house. We hired movers on August 6th and arrived at the facility at 8:15 a.m. only to find that the gate was broken (and according to the corporate office which I also called, they knew this as it had been broken for a few days) but no one was on site to open it manually. Called the facility manager twice to let him know the situation and asked that he call back ASAP as we were paying the movers for the time they were waiting. He did give us that courtesy call back almost 5 hours later. The movers left after an hour of waiting and it cost me $195.00 which I have asked Public Storage to reimburse me for. They have refused. In the voicemail I received today from the facility manager, he said he spoke with his District Manager and, "there is nothing we can do for you". Yes there is, do the right thing.
Update: Unfortunately, they didn't do the right thing. Lesson learned, and I will never do business with Public Storage again.
I was approached by a Public Storage employee while I was moving out of my unit. He indicated the review was based on him, rather than Public Storage. That's why I gave five stars. Now, I'm changing it, because he lied to me, and Public Storage will jack up your rent to unreasonable rates. Don't believe me - try it.
The facility was clean, and usually seemed secure (other than the extended period of time that the entrance doors could be pushed open due to a necessary repair).
I manage the commercial division of a construction company responsible for design-building competing storage facilities. I interact with these people on a daily basis with regards to all aspects of the business.
When I first leased a unit at Public Storage, I was going through a divorce, and needed a climate controlled space to store some expensive items. I paid $180 per month for a 10'x30' unit. (The company I build for doesn't offer climate controlled units, or I would have rented there).
Fast forward 3.5 years, and they raised my rent to $455 per month!!! At the same time, they are advertising that same unit for far less to new tenants. This is a despicable, trashy business approach. Public Storage should be ashamed of this nonsense. Reward new customers over paying customers who have endured outrageous price increases???
DO NOT RENT FROM PUBLIC STORAGE. THEY WILL TAKE ADVANTAGE OF YOU.
Helpful staff, clean facility
PLEASE PLEASE PLEASE read this before renting or if you do already!!! It’s almost impossible to get a hold of anyone here. The manager is extremely rude and nobody is working during “store hours.” They make up their hours, and there is no way to reach anyone! My unit was broken into and my lock was switched. Neither the manager of the district manager helped me when I told them that the lock wasn’t mine and it had been changed. They told me I needed to call someone on my own dime to open my unit! I opened my unit and it had been completely ransacked and their ORANGE DOOR INSURANCE is complete garbage. Read all the reviews and BBB review’s. They are being sued left to right. PLEASE think twice. My lock NEVER had their stickers they claim to put on their for safety checks everyday, and coincidentally when the lock was changed they put their stickers on it. I had the storage for 3 months and NEVER HAD THE STICKERS!! Please don’t let that detail slip by you. I lost so much of my valuables that money couldn’t even replace. So don’t rent here if you want your storage broken in too, there’s no security. Cameras aren’t facing your units only the gates! If you think your items are secure think twice..
Greg did an amazing job of showing us the available units and getting our questions answered!
Greg did a great job helping us make sure our unit would work for our needs!
Great storage unit! Temp controlled and have never had issues here. Have been using them for years and highly recommend!
Very accommodating staff.
Awesome place. Well kept up and friendly staff
Greg is awesome! Great customer service!
Above and beyond to make things right!!
Im pretty frustrated and annoyed with this place. Their policies are stupid… and dumb… I loaded my trailer and missed the cut off time by 45 minutes to unload my load. I called the representative to see why I couldn’t unload my load… and she said they closed 45 minutes ago. I thought this place was 24/7 service like all the trash left at the bar at 2am. Unfortunately, it took me back to when I was a single man with no kids. When I would get all freshed up. Put deodorant on. $10 dollar cologne. Put all the work in to go over to a chicks house to only find I out that I’m getting an out the pants handy. I’ve had a very struggling life, and this is more inconvenient than that. And now I am stuck with my load and there is no way I can release it until tomorrow at 6 AM..
I would recommend NOT choosing Public Storage or this specific location. It is almost impossible to find someone there... business hours must be more of an idea for them, not a concrete reality. It is also hugely difficult to get in touch with customer service. There is no email option, only phone and online chat. The online chat is a joke. The Automated Assistant constantly kicks you out or says no one is available and to try again during business hours... during business hours. The phone representatives are likely located outside of the country and are very difficult to understand. When you can get in touch with someone, they simply tell you they can't do anything for you and to go to your location, which, again, no one seems to be at. Beyond frustrating. They also do not disclose they will gladly pro-rate you upon move-in, but not on moving out and will keep an entire month's rent when you only used the space for two days. Be warned they do not care about their customers.
They came , cut my lock off and replaced it with one of their own. I can't get ahold of anyone competent to talk to so that i can get my belongings back or to see if we can resolve the issue. Can someone provide an outside number or email that I can contact to have this issue settled. Since Public Storage refuses to help and judging by these reviews, they have a horrible track record they must be brought to justice and hopefully shut down. I say we start a class action lawsuit against them.
I would give negative stars and a poop emoji if I could. BEWARE: I have had my stuff in a unit for over a year, and they have continuously raised my monthly rate. I just paid my bill for this month, and they raised it another $10 without notice. My bill gave no explanation. It just said amount overdue— which it is NOT OVERDUE because it is due today. I can’t move my stuff out of there until this Spring, and I will never use their services again. I will warn anyone who is considering using Public Storage to steer clear. How can they raise the rate almost every single month? I have never in my life used a storage unit who can raise the monthly price as much as they have whenever they want. In fact, I have never used a storage facility that has raised the monthly cost while using their services. Something shady is going on. They justify they can raise your rate anytime because it is in the contract. I never imagined they would raise my monthly payment as much as they have or I would have never used this place in the first place. This is how they treat their customers. Shady business practices. Any good reviews are by fake accounts used by their employees. There is no way they would have any good reviews running a business like they do.
Impossible to get ahold of anyone, no one is ever working in the building.
Had to move out because the roof leaked on our car and ruined the paint and the storage insurance refused to help.
Great experience, very clean and neat property.
Always clean and accessible.
Would give a zero if I could. Customer service is terrible and never there or responsive.
Customer service is basically non-existent. Super easy to setup and account an to get your business ($$$) but super complicated and difficult to eliminate your account or move units. Their IT system is Terrible and after weeks of calling without ever receiving an answer from an actual customer service representative and also weeks of visiting in person with no one ever on location, I still do not have a solution to my problem. I will never use this company again.
I have moved with the military 18x using storage locations every time and this is absolutely the worst experience I’ve had in 19 yrs.
Avoid this place!! Been renting same unit for 3years. It has gone from $60 to $115 and the manager is impossible to get ahold of.
If I could rate this company a 0, I would. I made the mistake of using this facility twice now, and I regret it tremendously. If I ever need help, have a question, or need to go into the store, no one is ever there. Even during open hours, the doors are locked, and there is no assistance. Getting ahold of anyone via telephone is impossible, even corporate.
I received a rude call today regarding a bill that was due ($12), I didn't have automatic pay set up, nor should I have to, and after I had made the payment via the mobile app, got two e-mails stating that I requested a password change, when I had not.
The e-mail gave a phone number to call if I hadn't asked for a password change, I spoke to Calvin, and he was not only rude, but was very quick to rush me off of the phone, stated that he was the one who had sent the generated e-mail's to guide me with the payment (which, are you kidding me?), not let me state what the issue was with that, and gave me an 800 number to call for escalated situations, interrupting me any time I tried to speak, which in turn, after calling the 800 number, got no response (go figure).
If I don't have to work with the representatives at this company, and solely worked by the app, I would rate it more, but communication is kind of essential when a customer is paying for a service.
Storage manager was very rude and increase rates when he doesn’t like you. When you try to contact him he will ignore you and then lie about him being busy.
Property manager is never in the office, and if you call him to come in he's extremely rude and aggressive.
More than once I've discovered the security door into the air control facility locked open, without the means to close it.
My mom got a unit here for $83, and when we went over there to swap it under my name the rate increased to $129
Did I mention the property manager is very mean? He'll quickly raise his voice at you for asking him questions, and don't even think about trying to break the tension with a light joke, he'll threaten to stop serving you.
Found another facility in Blaire twice as big for $75, air controlled. I've been directing the other tenants here there, because they too have the same complaints.
Save your money, go elsewhere.
Kristen is as good as it ever gets. She gets it done .
9pm closing is inconvenient to access your stuff when you also work a 9-6 job M/F. All of your sites have cameras and it wouldn't be difficult to make it till 11pm.
Don't have a unit here, but speaking for the staff here, I'd have no problem renting a unit if I needed one! We had a package stolen from our porch and evidently left outside the storage facility's dumpster. Kirsten went above and beyond to find me and let me know she saved it! A-plus staff!
Gate is broken so the storage units are always accessible