Public Storage Self-Storage Units at 20809 Cumberland Dr, Elkhorn, NE

Greg did an amazing job of showing us the available units and getting our questions answered!

Greg did a great job helping us make sure our unit would work for our needs!

Great storage unit! Temp controlled and have never had issues here. Have been using them for years and highly recommend!

Very accommodating staff.

Greg made the renting experience easy, even returned my call on a holiday!

Awesome place. Well kept up and friendly staff

Greg is awesome! Great customer service!

Above and beyond to make things right!!

Greg did great

Very helpful and pleasant to work with!!

Great

Checking QR codes.

Greg is great manager

Great business. Highly recommended

Great service

Great good job!

Im pretty frustrated and annoyed with this place. Their policies are stupid… and dumb… I loaded my trailer and missed the cut off time by 45 minutes to unload my load. I called the representative to see why I couldn’t unload my load… and she said they closed 45 minutes ago. I thought this place was 24/7 service like all the trash left at the bar at 2am. Unfortunately, it took me back to when I was a single man with no kids. When I would get all freshed up. Put deodorant on. $10 dollar cologne. Put all the work in to go over to a chicks house to only find I out that I’m getting an out the pants handy. I’ve had a very struggling life, and this is more inconvenient than that. And now I am stuck with my load and there is no way I can release it until tomorrow at 6 AM..

I would recommend NOT choosing Public Storage or this specific location. It is almost impossible to find someone there... business hours must be more of an idea for them, not a concrete reality. It is also hugely difficult to get in touch with customer service. There is no email option, only phone and online chat. The online chat is a joke. The Automated Assistant constantly kicks you out or says no one is available and to try again during business hours... during business hours. The phone representatives are likely located outside of the country and are very difficult to understand. When you can get in touch with someone, they simply tell you they can't do anything for you and to go to your location, which, again, no one seems to be at. Beyond frustrating. They also do not disclose they will gladly pro-rate you upon move-in, but not on moving out and will keep an entire month's rent when you only used the space for two days. Be warned they do not care about their customers.

They came , cut my lock off and replaced it with one of their own. I can't get ahold of anyone competent to talk to so that i can get my belongings back or to see if we can resolve the issue. Can someone provide an outside number or email that I can contact to have this issue settled. Since Public Storage refuses to help and judging by these reviews, they have a horrible track record they must be brought to justice and hopefully shut down. I say we start a class action lawsuit against them.

I would give negative stars and a poop emoji if I could. BEWARE: I have had my stuff in a unit for over a year, and they have continuously raised my monthly rate. I just paid my bill for this month, and they raised it another $10 without notice. My bill gave no explanation. It just said amount overdue— which it is NOT OVERDUE because it is due today. I can’t move my stuff out of there until this Spring, and I will never use their services again. I will warn anyone who is considering using Public Storage to steer clear. How can they raise the rate almost every single month? I have never in my life used a storage unit who can raise the monthly price as much as they have whenever they want. In fact, I have never used a storage facility that has raised the monthly cost while using their services. Something shady is going on. They justify they can raise your rate anytime because it is in the contract. I never imagined they would raise my monthly payment as much as they have or I would have never used this place in the first place. This is how they treat their customers. Shady business practices. Any good reviews are by fake accounts used by their employees. There is no way they would have any good reviews running a business like they do.

Impossible to get ahold of anyone, no one is ever working in the building.

Had to move out because the roof leaked on our car and ruined the paint and the storage insurance refused to help.

Great experience, very clean and neat property.