Public Storage Self-Storage Units at 20809 Cumberland Dr, Elkhorn, NE

Impossible to get ahold of anyone, no one is ever working in the building.

Had to move out because the roof leaked on our car and ruined the paint and the storage insurance refused to help.

Outside storage unit roofs leak. Leaked rusty corrosive water on my car and ruined the paint.. Insurance is worthless and refuses to do anything. Rate increases literally every 6 months. Just got new rate increase that put me almost double what I originally started at. Moved out. Nobody ever in office or answering phones. If you want someone to call you.. shut off your auto pay or schedule a move out date lol.

Excessive rate increases every 4-6 months

Great experience, very clean and neat property.

Always clean and accessible.

Would give a zero if I could. Customer service is terrible and never there or responsive. Customer service is basically non-existent. Super easy to setup and account an to get your business ($$$) but super complicated and difficult to eliminate your account or move units. Their IT system is Terrible and after weeks of calling without ever receiving an answer from an actual customer service representative and also weeks of visiting in person with no one ever on location, I still do not have a solution to my problem. I will never use this company again. I have moved with the military 18x using storage locations every time and this is absolutely the worst experience I’ve had in 19 yrs.

Clean indoor storage

Avoid this place!! Been renting same unit for 3years. It has gone from $60 to $115 and the manager is impossible to get ahold of.

If I could rate this company a 0, I would. I made the mistake of using this facility twice now, and I regret it tremendously. If I ever need help, have a question, or need to go into the store, no one is ever there. Even during open hours, the doors are locked, and there is no assistance. Getting ahold of anyone via telephone is impossible, even corporate. I received a rude call today regarding a bill that was due ($12), I didn't have automatic pay set up, nor should I have to, and after I had made the payment via the mobile app, got two e-mails stating that I requested a password change, when I had not. The e-mail gave a phone number to call if I hadn't asked for a password change, I spoke to Calvin, and he was not only rude, but was very quick to rush me off of the phone, stated that he was the one who had sent the generated e-mail's to guide me with the payment (which, are you kidding me?), not let me state what the issue was with that, and gave me an 800 number to call for escalated situations, interrupting me any time I tried to speak, which in turn, after calling the 800 number, got no response (go figure). If I don't have to work with the representatives at this company, and solely worked by the app, I would rate it more, but communication is kind of essential when a customer is paying for a service.

Storage manager was very rude and increase rates when he doesn’t like you. When you try to contact him he will ignore you and then lie about him being busy.

Property manager is never in the office, and if you call him to come in he's extremely rude and aggressive. More than once I've discovered the security door into the air control facility locked open, without the means to close it. My mom got a unit here for $83, and when we went over there to swap it under my name the rate increased to $129 Did I mention the property manager is very mean? He'll quickly raise his voice at you for asking him questions, and don't even think about trying to break the tension with a light joke, he'll threaten to stop serving you. Found another facility in Blaire twice as big for $75, air controlled. I've been directing the other tenants here there, because they too have the same complaints. Save your money, go elsewhere.

Kristen is as good as it ever gets. She gets it done .

9pm closing is inconvenient to access your stuff when you also work a 9-6 job M/F. All of your sites have cameras and it wouldn't be difficult to make it till 11pm.

Don't have a unit here, but speaking for the staff here, I'd have no problem renting a unit if I needed one! We had a package stolen from our porch and evidently left outside the storage facility's dumpster. Kirsten went above and beyond to find me and let me know she saved it! A-plus staff!

Gate is broken so the storage units are always accessible

Mr. Kalvin does a great job!

Great facility, have been here since it opened 5 years ago. Nice people, well run, clean.

Very helpful and pleasant to work with!!

Good location and reasonable prices. We appreciate how clean it is too.

Manager at facility is rude and is always off property with sign up. Prices increase constantly and climate control is always hot or way too cold. Do some research before you rent here!

Very friendly & knowledgeable staff. Anna answered all of my questions and was very helpful ... highly recommend.

customer service was excellent. real clean units and property. staff should be commended. Anna was very patient and walked me thru the entire process and was very helpful offering supplies for packing if i needed it. Thank you for a great experience looking for a place to store my possessions.

Very quick and great service.

Do not rent a storage unit from these people...they are a total rip off. We signed up for a storage unit and a few months later we have a huge automatic increase. It's bait and switch. Beware.

***AVOID***Especially Outdoor Access Units*** 1. Price increases are a bait and switch!!! After a few months my rate jumped from $168 to $201 per month. Luckily I had a trailer in my storage unit that was easy to relocate or I would have been stuck. Yes it was only $33 more, but that is a 20% increase which is a bit steep. Their cost did not increase by 20% in a few months. More like price gouging as capacity peaks. It's more like an airline or hotel pricing model, but they have you trapped. 2. My biggest complaint however is that in the event of snow you have to shovel to gain access to your unit ***even after they plow snow and pile it in front of your garage***. They don't have any shovels to borrow so you can go buy one nearby or go home. It was approximately 3 feet of snow, after 12" of actual snow almost a week earlier. This snow was heavy and packed as a result of plows. Luckily I had a helper with me and we don't have any physical ailments. If you do, stay away from here! 3. Customer service is ok. The staff is not the problem here! To owners: If you wanted to offer quality customer service and competitive rates...you had your chance. I politely walked away and am using my voice here. I will consider removing my review if you publish a written policy that states you will take responsibility for snow removal in front of doors for all customers at a minimum!!!

Anna was very helpful and made reserving and obtaining a unit very easy. Very clean well lit facility

Super nice! Very informative and walks you through everything. Clean facility.

Very clean and well organized...I would highly recommend this to anyone looking for extra storage

I was looking to move from an outdoor unit into a medium sized indoor unit. Steven was very helpful in explaining the best process to do this and walking through the available options. He was beyond helpful and you could tell he really cared. It was appreciated.

Great service, and Steven patiently educated me to many options I had not considered previously. Thanks.

Steven did an amazing job, great customer service!!!

This is a very clean storage place. Prices were the best I found and the staff was courteous and professional.

Clean, safe, good lighting, and great rates. Kalvin, the Manager on duty, was professional and friendly, highly recommend Public Storage!

Very helpful and friendly,staff. Fixed a problem I had right away.

On lines deals!!! Clean! Not very talkative.... Mom had things to store....I found on line rates for her that were cheap!!

Great storage space and so easy to work with!

We have had a great experience! The customer service at this location has been top notch from the beginning. I highly recommend reserving a unit online (no financial commitment required) because you will get a special online rate. This does not lock you in to a specific unit, size, etc. The climate controlled units are nice and cool and very clean. The facility offers large carts at no charge for help with moving furniture and boxes and the units are easily accessible. Everything has been great so far!

In 2 years a 10-20 unit started at 89. Have had two rate increases. One to 118 and now 138.. I’m moving out.

Very impressed by the staff, facility, pricing, etc. It was very easy to get my account started & to start loading my storage unit quickly. The tech, Kalvin was knowledgeable & friendly with all my questions.

There place is really organized and nice I like it you should go there.

I have utilized a 11x30 storage unit at this Elkhorn, Ne location since August 2019. Unit cost was $164 per month. Keep in mind this is a large unit with a lot of stuff stored in it. My plan was to stay long term as it used for my business equipment storage. I received a rate increase (effective Jan. 1st 2020) of $420 per year or $199 per month. Although the same unit is currently available on their site, at my location, for $168 per month. When I inquired about the rate increase I was tile they have increase frequently. The only solution offered to me, from customer service, was to literally move all of my stuff out and into another exact unit with a new rental agreement in order to receive the $168 per month rate. This seems very inconvenient to any customer. If I have to move all of my stuff out I would search for a new facility that does not have a 20% rate increase every year. Maybe check around for a locally owned storage facility before considering doing business with Public Storage!!

Great location! Clean place , also sell packing boxes and best part great prices and friendly staff definitely will come here if need storage in the future

Super friendly people in office ! Great online deals! would recommended this location if needing storage! They also sell packing items as well

Allan was very knowledgeable and friendly. He made my short term storage rental a breeze! Safe and clean property, easy to access my belongings.

Great move in price! Great people

Great, fast, and easy service.

everything was great ! a lot help from staff in office! Got $1 promo

this location is great, i went to a lot of other storage and this by far the best! good price, good location and amazing staff! Also sell all packing supplies

Great customer service ! Clean property and good prices came here because of great reviews

Lady in office was very nice answered all my questions and got a great move in promotion! They also sell boxes!

my mom and i went there and the girl at the counter was very friendly and made the process very easy. highly recommend

Very well kept, and in a decent side of town!

Please be aware. They can increase rates anytime and only have to give you a 30 day notice. My rates are going up 20% only after 5 months of renting. They get you to rent with a low rate and then once you have renting a moving van and taken the time to move everything in, they raise your rates.

Reasonable price. Friendly , helpful staff. Clean . Convenient ,easy access to our unit.

Super friendly people! Clean property! Great move in promotion!

Called about prices told me a great move in promo came in viewed location, very clean and also very friendly office people! If need a storage bin this place to go they also have online prices as well and was free to make my reservation

Clean facility and well priced.

Wow, Shalontee really took care of me. Great location, beautiful and clean building!

Alan did a phenomenal job, thanks! Highly recommend

great service ! clean prop

Brittany did an amazing job of meeting my storage needs, I highly recommend Elkhorn Public Storage!

Needed to downsize our unit. Process was very easy and quick to transfer to a smaller unit. Staff even found a unit on the same level so didn’t have to move between floors.

We were very impressed with our experience at the Public Storage location in Elkhorn NE. Alan was very helpful and explained everything thoroughly. He walked us over to our unit and saw it had some broken glass and dirt in it. He rushed over to sweep it up for us. Good customer service!

Apparently after months they decide my mother needs their overpriced lock. She refused as she wasn't told this when she got the unit and has a good lock, in their security facility and has their mandatory insurance. In retaliation, they raised the rent by nearly 25% per month. Go down the road either direction for better, more affordable, secure storage.

I went in to check out sizes and prices, this really nice young lady named Brittany told me sizes and prices I asked her if I could see a medium sized one so I did. The place was really clean and nice. I will definitly recommend the place👌

I called in today to check out prices on storage units, the person who answered the phone was extremely knowledgeable and helpful! She explained storage sizes and cost, informed me of the security measures that are taken to protect my belongings. When we make our move to Nebraska, we will definitely keep this place in mind! 😊😊😊

How big are the indoor spaces and how much a month rent.

My son just moved here and we needed storage. Great experience!

Very clean, easy to sign up and start the process

I looked at a competitor located very close to this property and stopped in to visit with a very friendly staff. I was surprised that the monthly rates were less, but more importantly the size of, and access to the facility, was very appealing. Shalonte` was training two new associates and demonstrated a great customer experience with me. She answered all my questions, provided a tour of a unit that met my needs, prepared all the paperwork and had me out the door in 20 minutes. Well done!

I have looked at a lot of storage facilities, and their rates are the best I have seen so far. The facilty is new, very clean, and they had everything I needed for moving supplies. (TV and Wardrobe boxes are wonderful!)The ladies in the office are so helpful, and nice. They answered all of my questions. I recommend this facility to anyone in need of storage.

Kendra was so helpful and kind! She answered every question I had. I will definitely be moving in when I need the extra storage! Always have to keep it in mind!

Nice storage units. Good prices. Staff is very helpful and friendly. Went with a 10x15 temperature controlled unit. It was easy to get to and the carts provided are very helpful. The non-temperature controller units looked nice also. Definitely would recommend to anyone in the area looking for a storage unit.

Got a storage garage and has been fine so far. Easy to see diff prices and sizes. Brittany was a pleasure to work with. Honest and available.

Climate control is good I need that. Friendly staff. Need to watch online deals its not exactly explained about pricing until you ask! Ease of accessing your belongings is also good. Really think they need to consider letting people come in at later hours. Its very difficult with people's work schedules to adhere to a 9 p.m. cutoff should be more like 11 pm. I live 20+ miles. Ive rented at several and most are 11 or 12pm. The only other thing I would suggest fix the stinking gate so you actually drive back out (EXIT) on the correct side of the road!! That thing drives you bonkers!

Watch out!! They get you in at a low rate, then after you have your unit full of your stuff, they raise your rate 20%. In my case it was only 5 months and they raised my rate 20%. Really unhappy with their pricing tactics. Unfair, I think.

Never have I been so disappointed in a business practice. An outdoor parking spot goes from $29/mo to $210/mo (no contract, no commitment, no fine print). At least they just saved me quite a bit as I was chatting with my wife on moving it to an inside spot. There is no way I'd do business, or recommend this business to anyone. You don't do this to customers. 700% increase month to month is unacceptable, ask yourself if this is a place you want to trust before putting your possessions here. Good news a outdoor spot just opened up and they just lost a paying customer who by the way never missed a payment, never late, auto pay customer. Thanks again!

Very clean and helpful staff. Plenty of carts to help you move in or out.

I was at the location helping a friend move in to her unit and let me just say the ladies there were so helpful. Brittany And Shalontee took the time to not only show us the unit but also make sure it was cleaned when we were moving in. I may have storage needs arising and will definitely going back after the great experience my friend had.

The units are very nice and priced well. The girls in the office were pleasant and very helpful .

Good