Public Storage Self-Storage Units at 5714 W Market St, Greensboro, NC

Update: 2023 The staff has gotten better and more consistent but there’s no updates to the facility and grounds. They still increase rates multiple times a year. That doesn’t seem to make sense since they’re just going to drive off long term customers to get new customers that will be paying less. It’s hard to get ahold of a person via the phone. Any over the phone payments charge a $20 service fee. I recommend somewhere else for better self storage. 2022:The front office smells of marijuana. The staff is kind but always seem rushed to get you out. They raise the rates every few months to the point where it’s above local comparisons but they know you’re already stuck there since they basically have your stuff hostage if you can’t pay. So it’s only good if you plan to stay for 6 months or less.

While working on a solar panel inspection, Donovan was very friendly and professional. Always makes it a pleasure with courteous and helpful assistance! Thank you

Had an issue initially with my storage unit and Ty was extremely polite and patient and helped me immediately. Definitely helped my long morning just a little bit better. When people are moving, interacting with friendly people like her can make the process that much easier.

Public Storage, well, where do we start, and where do we end, haha? The staff at this place have been real professionals. Donavan, I believe was the staff I met at the office and he explained things clearly for me to understand. The Storage comes in different sizes to fit your needs. Locks are not included in the unit for renting, but you can either bring your own or rent from the office separately. The monthly price is affordable. The unit are well kept. They are cleaned from inside out as well as the surroundings. Cameras are also around the unit for your security. The Storage unit comes with insurance. I don't have much knowledge about that but the staff would be thrilled to help you with that. There is even an app you can download to have all the information at your fingertips. Oh, you can choose to use the app to open the gate without going to the gate each time to key in the access code. For hours of operation, it is better to call the store to find us, and also after business hours if you would like to have access to the unit. Well, the staff are polite, helpful, and willing to help however they can pertaining to Storage questions or concerns. Lights are available within the unit but am not sure about each unit. Fences are around the unit also. Overall, great staff and I hope you check them out because you won't regret 😊. Thank you!! I left a star out because there's always room for improvement. Great management.

No one at office , no one picking phones , has to be waiting on more than 3 hours on parking lot to get access to storage and person who is sitting at the office in office hours even not supporting to get access and asking us to leave the property when we reached there, please trying to find right people to manage those 2 places at west market street ,

Came in today to get information on the storage but there is a rude person with short dreadlocks I think it was a female but it had a nasty attitude and was giving me a hard time getting information. The attitude was too much so I left to find a different storage place.

Great service

Ms Dani was such a sweet heart! The environment was calm and simplistic. Def great with customer service.

We are sitting in the parking lot once again after being here 2 hours ago (at 11am..it is now 1pm) This is after calling for 4 days until someone finally got back to us. NO ONE is here yet again. How are you able to charge so much money but always be unavailable? We don't owe a dime and want to get our belongings out. Someone better show up. I don't want to hear any excuses about low staff. Pay them more and they'll come to work. Just told that "they're in and out" .....I will NEVER use this company again and will not recommend them to anyone. We are LIVID.

Thank you Henry for making move very smooth. He answered all of my questions. I will be sending over my friends that need storage in the future.

Henry was absolutely amazing during this stressful process!

Henry was an EXCELLENT HELP got me to my storage unit professionally & promptly... Wish I could've gave 10stars

My mother recently purchased a storage unit from here and we are very pleased with the process. From the beginning of making a reservation to renting a unit, they are very detailed in their professionalism and customer service especially the manager Henry. He is very welcoming and friendly and seems to know what he is doing. Would def recommend storing with them.

Wonderful service and such a friendly guys

Henry was great help. The process seemed quick and efficient. No issues.

Henry and Joe were amazing help!

Henry is dope.

Henry was super on top of it and helpful and got me set up quickly and without issues.

Henry is very friendly and positive every time I deliver mail or packages, it makes my day better to see his bright smile

Horrible experience. The rent constantly goes up. If you try and call to speak to someone no one is ever there or returns your calls. When we went to move out we found our television had been stolen. So glad we were able to move out!

Taylor was super awesome and very professional.

Taylor was awesome!

Wonderful service. Very helpful explaining everything Highly recommend this business to anyone.

Professional courtesy and prompt service .would recommend to others

Best experience

Great place to do business with

Great service! Taylor is great!

Taylor was kind, organized and quick!! Loved our check in process! :)

Lisa was friendly and fast was in and out answered all my questions highly recommended

Taylor was very kind with helping me pay my bill at a different location ! Great Job Taylor !

Taylor was very nice and helpful! Need more people like her with great customer service!

Ms. Taylor was very helpful. With my daughter being apart of the military, trying to find a home, and storage during covid with very little openings, she was very understanding. So professional and helpful. If you need assistance ask for Ms Taylor.

Very professional! Easy to work with. Taylor is amazing, made the process so smooth and effortless. Glad I could find something so last minute!

I went there and I met Taylor her service was spectacular she explained everything in details gave me a tour of the storage unit and helped with downloading the app and signing in. That’s a five star service right there don’t regret doing business with them.

Awsome customer service from Ms. Taylor!!!

Great customer service all-round

Love how easy the rental process was. Manager was a great help and so nice. Definitely my go to storage place

Taylor was fast and courteous!! She had my rental done in 15 minutes because I was in a hurry!

Taylor Battle was very friendly, professional, and informative. Will definitely be going back to this location.

Taylor is a very sweet young lady, and very helpful. I came in not having no idea what size unit I needed. She sized my things and pointed me in the right direction. I thank her so much!!!!

I asked for help about storage, and Taylor was very helpful.

I have been a storage tenant at the West Market location for years and I have also been pleased with the service and the price. The employees have also been helpful, respectful, and easy to talk to! One of the employees at the West Market have also given me top tier customer service, Taylor Battle! She was always helpful and very personable! I will also recommend Public Storage to all my peers and can’t colleagues!

She was very helpful great attitude highly recommended

THIS PLACE IS AMAZINGGG I CAME IN AND GOT EVERYTHING RIGHT! Ms.Battle was amazing help i love it here this is the place to be

Ms Taylor was very knowledgeable and customer service worthy and peaceful.

Taylor has wonderful customer service, I called and she gave me all the information I needed

I was new to the area and needed a small unit for a short period of time. Taylor provided me with the best service and she was very helpful,She made my transition very smooth! Keep doing Grate things Taylor!

LeeAnna was very helpful and quick! Property very clean! I love public storage!

Great customer service

Awesome staff and never lies

Sarah was very nice and helpful. Clean facility and convenient location.

Leanna is Very nice young lady

No issues with getting set up. Really quick and easy to start renting and good price for space.

Leeanna was extremely professional, helpful and caring of my storage needs

Leeanna was very helpful with finding my account and helping me get me it taken care of.

Very friendly service, Leeanna was very helpful an informative.

Awesome experience, LeeAnna was the best !

Best storage place. Staff are super nice. LeeAnna in particular.

Great service

Great service. Answered all my questions

Sherita has great customer service.....it was a pleasure coming into the office and being greeted with a smile.

Great service!!!! Sherita always has a smile when I come in to pay my daughter's bill.....and we have the same last name!.....

Good service with no haste !!

Sherita was the best!

Great customer service!

I would like to say that the manager Angie is very polite and helpful. She is very informative.

Sherita was absolutely wonderful.. she made everything easy as can be and was extremely friendly and personable! The rates are great for good space .

I went in to rent and was met at the door by Ms.Julie. She was very polite and understood our need. She was patient and let us view several units til we decided what was best for our needs. I Highly recommend this location and Julie.

I absolutely love this place Julie is the best She always takes Her time to help customers Always helpful and go beyond Her job title to make people happy

Julia is the absolute best! Always coming back to buy boxes from her!

Professional attitude and fast, friendly service. Thanks!

Service is great and location is secure.

Friendly service, nice place to store things,

Came in to pay a friends bill, greeted with a nice smiling face and pleasant conversation. Thanks!

Convenient location-close to my apartment.

Units are clean and customer service is great! Thank you! I would recommend to anyone looking for storage.

Megan was very flexible and thorough!!!!

They have nice storage units at fair prices. We needed to down size our storage unit recently and the process was fast and easy. The staff is always friendly and willing to assist you. I would give a five star rating, but the facility is unfortunately not 24 hours.

I stopped in to view the property since I'm relocating to Greensboro and again I was surprised to see Julie who gave me a your at the Cone Location. She was so helpful and showed great customer service to myself and wife. She made the experience so pleasant. Thanks Julie for your attentive attitude and pleasant demeanor. See you in a month

Came in with my sister to look at a couple of units, Megan helped us out and got us into the unit we needed! She’s a gold star.

Called in to see how I could make my payment I spoke with a young lady named Megan. She helped me out with telling me how to pay and even stayed on the phone with me while I paid online- just in case if I needed any assistance. Thanks so much

Megan is a delight to work with, my autopay didn’t do through and she called me and informed me in plenty of time to avoid the late fee! She’s excellent

Came in to make my payment and Megan assisted me, she’s very knowledgeable and is always smiling. Keep smiling girl, you are awesome!

Megan is superb! Her customer service is unlike any others. Come see Megan, you won’t regret it!

Megan showed excellent customer service from the moment I walked through the door! She was awesome!

This was a hard thing for me to do as I was storing things from my recently deceased Mother's home. Megan made my 1st experience with storage units awesome. I would definitely recommend you guys

Julie was great with her customer service and giving us a tour! So glad we got a storage unit with Public Storage! Very pleased with our rental process.

Excellent service See Megan because she is knowledgeable and makes the whole process easy to understand

Megan is the sweetest I absolutely love coming here to buy boxes to ship things. It’s pretty convenient being right beside the post office but I truly just come for Megan’s great customer service and wonderful smile!

I came into Public Storage completely distressed about my moving situation but Megan calmed me down and showed me a couple units and told me how to protect my items. Megan is absolutely amazing and I’m thankful for her being here to help people like me!

Julie was a great help to me at this location.

They made this transaction realli easy! Good experience! Thanks..

Ashley done well

Megan was amazing at assisting me with my stressful day of finding items for shipping a package. She was kind and professional!!

Megan was so helpful in getting me the help I needed!

Megan was super helpful in helping me get supplies for my move in!

Megan was so helpful with my unit 👍

Ashley was very nice and helpful, problem solved quickly and easily.

Megan was very knowledgeable about the storage space went through all the details throughly and was very kind and helpful... Public Storage is lucky to have her as your employee.

Had a few hiccups when I came in originally for my online reservation. Julie worked with her manager Dani to fix our issues and get us our originally selected unit and monthly rate! Go see Julie when you need a storage unit!

It's a storage... the only thing kinda annoying was just seeing a random guy being able to walk through behind the gate.

Great location and great staff that works here ! Will definitely recommend this facility to anyone that needs a storage space !!

This place has clean facility and large aisle.

Tonesia was very friendly, professional, polite and thorough. She made the reservation process very eady, would definitely recommend this location!!

Came into the location to buy boxes and Amanda was able to explain how to get the best deal on what I needed.

Amanda was able to recommend the best packing supplies for my upcoming move. She also made sure I got the best deal. Thanks!

Amanda was very helpful during the whole process. Definitely will recommend this location to others.

Made a payment here and was in and out no problems. Super convenient to be able to pay at all locations.

The property manager Amanda was great. Very friendly and took the time to explain all the details.

Amanda helped me getting right storage.

I needed an immediate place to store my things until my apartment is ready in a few weeks and Amanda was AMAZING! Very friendly and informative and got me right into a unit! She was knowledgable and kept a smile on my face! I would give her 1000000 stars if I could!

Amanda is super sweet and always helpful. I called in this morning to ask questions about my account and the manger who I spoke with asked me to leave a review if I had time about my experience at the site.

Great service nice and convenient location!

Wonderful service

Amanda is always willing to answer any questions that I have and makes sure I get the best service every time I come in. I will definitely recommend this place to others.

Had a great experience coming in to look at spaces. Definitely will be back when I’m ready to rent.

My husband and I needed a storage unit last minute as we were moving out of our apartment the same day. Toriano was the employee at the facility that not only took our reservation over the phone, but demonstrated excellent customer service. He was friendly, personable, knowledgeable, and seemed to enjoy his job. I was pregnant at the time and he made sure to practice safety. My only criticism is that I wish the garage/unit door seal was replaced to help keep debris from entering the storage unit since it is an outside facility. I noticed that many of the units have the same problem and when the landscapers come by to blow the leaves and dirt away from the units debris is passed underneath the broken seals. Other than that it was a very pleasant experience.

I needed bubble wrap but not the small ones that the manager had where I store. She found me what I needed elsewhere and had that manager home it until I could come by. Thanks again

Amanda the manager is cool and so pleasant. Easy set up. Facilities look good. Thanks!

Amanda is amazing! She is sweet and friendly. She even helped me figure out how to go online and change my account information. Thanks again.

Property is clean and well maintained. Managers are always nice and answer any questions I have.

Fantastic service!!

Excellent service!

Fabulous customer service! Handles multiple customers with ease and a genuine smile!

New manager here is great. She knows what she is talking about and even got me a unit inside! Thank you Manda

I went in to pay a bill. It was very clean and Toriano was quick and efficient.

Perfect location!

Best location to store at!

Easy to find and very clean. This place even had a manager that lives on site for emergencies.

Great service

Rented for about 3 years. Always felt like the items were safe. Office personnel were helpful and cordial. Would rent again here if I needed to. Thanks!

AMAZING customer service !! Dani is friendly, knowledgeable and very helpful. She explained everything completely !! Kudos to you for having her as your employee !

very secure, 24 hour attendant

Lyndi was very helpful. Would definitely recommend

Excellent service

Can I at my rent on line?

Very professional, clean and organized , Lyndi was a great help....

Not new but still gets the job done

I love the service here and Lyndi is a great person.

Lyndi is a very nice person to do business with

Samantha was great and helped me out very quickly! Very quick turnaround time on getting setup.

Dani was awesome and very polite. She was able to work with me and explain things sweet and simple. Thank you!

Lyndi provided premium customer service and ensured that I was aware of each document that I was signing. She thoroughly explained the process of renting storage space and even offered products after assessing my needs. Lyndi provided a memorable experience that has encouraged me to believe in Public Storage. Not only are my belongings in a safe and secure place, but it is managed by an exceptional representative!

Good location and clean.

Lyndi the manager made the rental a pleasant experience.

Very nice and clean facility. Thanks!

I went to pay over the phone and they want to charge a $10 fee unless I come into the store. I am not happy about this fee. I will be changing my storage unit provider to AAA storage because I will not have a fee to pay over the phone and I have 24 hr access to my unit!

Helpful staff and clean location!

Clean and nice facility. Very friendly staff.

Great customer service from the ladies in the office

Nice facility

Very pleasant, quick, and easy. Samantha was very helpful.

I had exceptional customer services from Lyndi. She is the best.

DANI. GREAT CUSTOMER SERVICE!!!!

Lyndi has great Customer service skills and welcomed me with a smile. Great place to have your things stored. I recommend this place to everyone.

Lyndi made selecting a storage space feel like a 5 star experience. She is very helpful.

Dani was great! She took time to show me three different units and to get me the very best deal. Exceptional customer service.

Lyndi provided us with excellent customer service! She explained everything very thoroughly and was very professional and polite! Thank you Lyndi!

Lyndi was a big help to me and making sure all my storage need we're met. Thank you Lyndi

Dani is amazing

Great facility.

Lyndi was excellent and thorough. She new her job and made for a good experience

Great customer service!

Very nice location and very clean!

Great staff and a very clean facility.

Great custom service! I went in on my lunch break and I was taken care of in a timely manner. The staff at this location is very friendly and helpful!

Great customer service! I was waiting for the office to open and La-Toya processed my application immediately. The application, insurance, office/gate hours were explained in detail and she answered all of my questions. I would not hesitate to recommend this location.

Even though the Computer was not.working the lady here answered my questions with the help of someone from another store. Great Teamwork!

Great service

Great service lyndi

Brooke and Amanda were absolutely wonderful. They are truly a team and reassuring that my belongings would be safe and secure. Thank you for a great experience.

Lyndi was an exceptional agent she helped me and worked out deals for me i fell very pleased to have work with her she got a repeat customer definitely

Lyndi was fabulous and very thorough. Good experience

Awesome, fast, and efficient service. :)

I appreciate Lyndi service today 6/26/15. She is a great customer service & provide me the information I need, plus she gave me a 1$ special.

Came to make my payment at this location. The young lady at the time was very friendly.

Excellent customer service. Thanks a bunch

it was great!

I got locked behnd the gate after a long day of moving. As I am starting to panic Dani (the resident manager) comes to the rescue and finds a way for us to get out. Thanks again!

Lyndi was most pleasant and actually made spending my hard earned money a pleasure. Most people I have experienced act as if they are doing you a favor by allowing you to spend YOUR money with them! I really appreciated Lyndi.

Halie should get a raise she gave me the best service and was very friendly awesome property I will definitely be back! Thanks again

Clean and nice facility. The ladies are very helpful and answered all my questions.

Lyndi needs a Raise!!!!!!! Big Time!!!!!!!!! She knows Exactly what's she's doing and how to Treat Her Customers. If 10 Starts was an Option, She Would Definitely receive that!

It's a great place for storage and customer service.

Lyndi had provided me with the beat service, all information clear and efesien.

Very helpful, friendly service... Nice clean facilities......

Dani, Was/is very helpful and knowledgeable of what I might and what will for work for my needs. I would highly recommend you see her.

Great service that l indie gave me!

Great customer service from Lyndi!!

Lyndi Was A Great Help & Very Nice, She Helped Me Get The Right Size Storage That I Needed . I Would Definitely Recommend This Storage Unit To A Friend/Family Member

Lyndi is the best, she is a real nice person.

I have always been a fan of public storage, but today was a hectic day for me, when I went to public storage .Lyndi has the best customer service ever and it's an honor to be able to rent from public storage

The property was great!!!

The ladies at the office do a great job!

Awesome lyndi was a greatvin helping me find a unit to fit my needs.

Great customer service, awesome staff, will definitely recommend this location to friends

Great service !! Very clean units!!

Lyndi, is very helpful and nice. She has awesome customer service skills. I would recommend this place to anyone.

I would like to give special thanks to a lady named Lyndi. Her customer service was superb. She took her time to help me with everything I needed. Public storage rocks. I'm very much satisfied!

I'm a returning Public Storage user, first time at this location though. Right away I felt welcome, Lyndi was professional and courteous. Its nice to know that there are companies and individuals who still possess those important traits.

Lyndi has excellent customer service and was very helpful.

Lyndi displayed great customer service

Overall good services, Lynda was very nice and helpful.

Awesome service from Lynd I...love this lady always friendly!!

Great service! Lyndi did a great job! Thanks

Lyndi was very nice.

Lyndi was great and extremely helpful in making my payment and very infomative as far as what information is needed. Great service!!!!

Lyndi is wonderful. Her customer service is outstanding if all of your employees were like Lyndi you would put all the other storage facilities out of business. She represents PS very very well.

Lyndi is Great, always smiling......love her customer service

I absolutely loved Lyndi's services she provided for me. She was very helpful

Lyndi was great- extremely helpful and friendly! Lyndi explained everything thoroughly, and her customer service was excellent. I would recommend this location highly. We appreciated Lyndi's helpful and kind assistance.

Such a warm, wonderful and pleasant welcome from Lyndi. Explained thoroughly in detail my ppwk and had my keys ready upon completion. Fast courteous friendly & professional service is just what you get from Lyndi!! This was my first time ever. I will be a returning customer in the future for my storage needs because of people like her!! Keep up the fantastic work guys!! :)

Lyndi's customer service was outstanding

Super service on the phone and in person. Dani was very helpful. Great location!

Great service, Dani was very heplful when I came in.