I was looking into getting a Storage Unit for my Daughter to move and Darby was such a great help!! She walked us thru the property and showed us 2 different sizes to help figure out which one would suit the needs best. Not only is she knowledgeable about her property you could tell by her interactions with other customers there that she is respected and loved by her customers AND their animals!!! She is a total delight and I feel great knowing my daughter's stuff will be there with her watchful eye!!! Thank you again Darby!!!!
Great service from Darby while visiting the rental office this morning. A+
Started the process of getting our house ready to sell and needed a place to store clutter. Rented a 10x10. Set everything up online. Simple and straightforward process. Site is clean and well maintained.
When I tell you Darby at this location is the greatest! I was having so much difficulty getting in and out of my unit because the lock on it didn't seem to fit or work. And she came out and fought with that lock and did everything in her power to make sure that my unit is secure!
The only other issue that I had with my unit, is that of the ants! So, an exterminator or someone really needs to get out to that site and take care of the insects!
Excellent service very vocal and helpful 10/10 would use this company again…Stephanie was very nice and pleasant
I have been renting a storage unit at 1001 N. Tryon St. for approximately two years now. Recently, I had the pleasure of meeting Ms. Darby, and I must say, she has truly made a positive impact on my experience. During our conversation regarding my storage payment, she gave me her full and undivided attention, making me feel valued as a customer.
What stood out to me most was the compassion in her words; she approached my situation as a genuine problem solver rather than just addressing the issues at hand. Ms. Darby took the time to understand my financial constraints and helped me find a personalized payment plan that aligned with my bi-weekly pay schedule. This thoughtful approach not only alleviated some of my financial stress but also allowed me to catch up on my storage rent much sooner than I had anticipated.
Additionally, I greatly appreciate that Ms. Darby is accessible and responsive. She answers the phone consistently, which has been a stark contrast to my previous experiences with customer service representatives. This accessibility ensures that I can communicate with someone who is familiar with the property and its operations, saving me from unnecessary trips to the facility. Overall, her dedication and support have significantly enhanced my experience as a tenant.
I stopped by with some questions about different units and Darby was more than happy to assist me and gave me all the information I needed and was all around just really helpful and did a fantastic job answering all my questions and helped me figure out what best suited my needs!
I'd like to say that for the past 6 months, I have rented from the 1001 N. Tryon location, I've noticed that the property is always pleasant, comfortable and safe, each and every time I visit. The manager, whom I call Miss Darby, is always available as well as polite, and eager to help in any way she can. I thank public storage for having a peaceful and safe environment, and Miss Darby, for helping me with any question I put forth to her. I will recommend this location to all. Thanks again 👍
Anytime I come to this location and Darby is working i have no worries! She's always eager to help me the best she can!
Needed a storage place near Uptown and went to several near here. This was only one with a manager on site, eager to help. Miss Darby offered to walk me to available units in the rain and open them so I could understand sizes. I was able to rent a unit in 15 minutes after selecting one. The whole site is very clean and easily assessable by car. The gate operates by the app so you don’t have to remember a code. Very good experience for me. Knowing Darby is there every day makes me feel very comfortable.
The lady at the front office gave great customer servicecustomer service I love her energy and will recommend to more people.
Dana was awesome! She was very patient and explained everything to me. Thank you Dana for your kind service.
Todo bien gracias a mi DIOS. QUE ME A DADO TODOS . DIOS NO VENDIGA A TODOS AMEN.
Great customer service!!! 👏 A+++ would totally recommend
Spoke with Darby over the phone inquiring about some pricing on units. Ahe went over several units with me made sure I understood the pricing and ins fee as well as the admin fee so there will be no surprises when I go to complete my rental. She was very patient and didn't make me feel like a burden! Definitely will be visiting the facility to rent once I'm ready
I had great and incredible service from a miss I’ll take a picture of youDarby at the 1001 n trying to street location. She gave me Gave me above and beyond great service and deserves to be promoted.
Dwelling for several years time to declutter and clear out by 2025 No pressure no problems
Theresa is amazing! Hands down the best customer experience and service!
Tribal is always nice and smiling
Trisa is knowledgeable..The service here is outstanding!!!
Trisa is awesome even with hurt arm
Trisa is so helpful and awesome
Very nice and attentive representative Tina and recently updated facility.
I like to say Thank you Trisa for your help!. Trisa is very professional and attentive everytime we need or have any questions.
Trisa is awesome, really knowledgeable and informative
Ms. Kim is Awesome
She's always smiling. She's very professional, courteous, caring and understanding. She helped me with adjusting the storage price. I've been a part of this property as a customer since 2006. She's Great. Thanks Kim!
Trisa is funny and helpful. And Atwauna is great too
EXCELLENT CUSTOMER SERVICE REPRESENTATIVE, NICE STORAGE SPACE. THANK YOU, VERY MUCH !!!
Thank you Trisa for the amazing customer service and for letting me see the storage units. Easy peezy lemon squeezey process thanks to Trisa.
Thank you Tina for all your help
I really appreciate Kim she really helped me, great service and kind words
Ms. Kim Gave Great service enjoyed her energy
The service was great kim was very friendly face, patient and kind she helped me find the appropriate unit
Ty was very helpful and informative in the process for renting storage !
Had a bad experience at first but owner reached out and answered all of my questions and fixed all my complaints!
Speechless on the beyond exceptional service provided by Kim!
Thank you so much for everything!
Kim was very helpful and polite. She was a pleasure to work with. I would highly recommend Public Storage
Great service, very friendly and helpful. Thank you public storage.
I have had to use this place a few times due to being a contractor, management has changed a few times but the manager Kim is the most dedicated and delightful person I have ever met there. She really knows what customer service is about and always presents with a smile!
Kimberly Cloud was very helpful
I was a bit concerned about the location, entering I noticed it clean. Moving forward, I entered the office and was greeted with a great smile. I mentioned my concerned and was assured that the facility was monitored and maintained daily. Instead of driving in circles looking for my storage unit, the agent escorted and reassured me that my personal items are in good hands here at Public Storage. Thank you so much Kim for the extraordinary customer service you provided there at Public Storage…
Kim was amazing service was top tier most definitely recommend this place
Kim was awesome i had aome issues with payment and she persisted and had the best attitude about the whole process
Ms.Kim helped me with the process of getting the right size storage and was so polite the whole process. Thank you
Thanks to The Customer Service I received at Public Storage on 1001 North Tryon Street. I would be more than glad to recommend any of my family and or friends there if ever needed. These young ladies Osha & Kim were so polite, they guided me through all that I needed to know about the services there. They're well spoken, professional and very knowledgable about their position at Public Storage. Thank you Osha and Kim.
Osha and Kim were very helpful with my questions. Great attitudes even dealing w my frustration.
Ms.Kim was Very respectful & Helped with everything I needed over the phone.
Kim was very helpful and friendly. She walked through the rental process being that it was my first time renting a space.
Ms Kim made me feel very good about renting with public storage again
Ms. Trisa went above and beyond her duties. Great customer service. I had a problem and she address it. I had ants and thanks to her it is gone now. Now I am not stress anymore. Thanks very much. Keep up the great work.
Trisa was very helpful and nice
Gloria's customer service is terrific she is always in a great mood and smiling... Trisa was very helpful
Truss is AMAZING!!!! Very thorough and took care of my rental in short order!!!
Great clean place to store. kind courteous customer service Ms Gloria is a nice person to discuss your needs. This is my fourth time using public storage recommended very highly..miss Ms gloria.but there is a great person their just as sweet tks for your kindness..
Trisa is always funny and nice
Enjoyed the experience with trisa. Funny
Trisa is always helpful and nice
Wonderful experience! Smooth process. Highly recommend if you live in the area.
Clean decent Kelaida customer service was outstanding.
Trisa was kind and very friendly she answered all my questions. Great customer service!Thank you!
Trisa is awesome and I enjoyed my experience here with her! Would highly recommend to anyone in looking for safe, secure, and reliable staff for storage.
Trisa is so kind and welcoming.
Love Teresa. I will always recommend you guys... Thanks a bunch!!!!!!!
Friendly nice amazing staff very understanding and very helpful.
Trisa’s very professional always gives great customer service 😊😊😊😊
Nice staff. Quick and easy process to store my items!
Trisa was an amazing help and made sure to get me in my space
Trisa is always helpful. Due to my sight isn't good. Good person
Trisa is nice and strict about the property. Lol.
Huge shout out to Trisa! She made it super smooth and easy with getting my storage unit(something I've been stressing out about) very thankful for her and her help. Definitely recommend using this place!