Public Storage Self-Storage Units at 1001 N Tryon St, Charlotte, NC

Saw the hours were 6 AM. Wanted to rent a new storage unit. I came in at 6:15. Waited until 7:08 AM. In case but the hours are misleading.

Theresa is amazing! Hands down the best customer experience and service!

DO NOT MOVE YOUR THINGS TO THIS LOCATION. They go up in rent every OTHER month for MAINTENANCE of property they have NO grass NO trees to cut, the Units DONTeven have lights. NO garbage can on property & if you move your Belongings out, they Still charge you the full month rent. STAY FAR AWAY FROM THIS COMPANY

Tribal is always nice and smiling

Trisa is knowledgeable..The service here is outstanding!!!

Do you include a swimming pool? Just had a dream about such a place last night

People living in the storage room, the gate was broken. People said that a lot of storages and locks are being broken in.

Trisa is awesome even with hurt arm

Trisa was nice

Trisa is very pleasant

Trisa is so helpful and awesome

Trisa is funny and nice

Truss was great n funny

Very nice and attentive representative Tina and recently updated facility.

I like to say Thank you Trisa for your help!. Trisa is very professional and attentive everytime we need or have any questions.

Trisa is awesome, really knowledgeable and informative

Don’t bother making a reservation. I made one for today about two weeks ago and someone informed me just today, on the move in day, that reservations don’t mean anything and somebody else can take your unit if they get there first. No one explained this to me and I am in a very screwed up position now that I have no storage unit. I would’ve paid for it in advanced had somebody simply TOLD me that anyone can take your reservation that wants to.

Ms. Kim is Awesome She's always smiling. She's very professional, courteous, caring and understanding. She helped me with adjusting the storage price. I've been a part of this property as a customer since 2006. She's Great. Thanks Kim!

Trisa is funny and helpful. And Atwauna is great too

EXCELLENT CUSTOMER SERVICE REPRESENTATIVE, NICE STORAGE SPACE. THANK YOU, VERY MUCH !!!

Thank you much Trisha

Thank you Trisa for the amazing customer service and for letting me see the storage units. Easy peezy lemon squeezey process thanks to Trisa.

I made a reservation for Saturday 8/26, paid the fees, but when I arrived my access code was denied. Called the office, called the other local PS offices, and the 1-877 number on their website, got no answer. I left voicemails letting them know what was happening, no response. Even called all those same numbers today Mon 8/28 and no one answered. So, simply put, I never even got into the property to access my storage unit... Finally got some one on chat, which is a tiny logo in the bottom corner of their website, and Keith couldn't care less. Refused to give me any refund. Terrible service at all levels of this company. Any response of feigned concern from Public Storage will be as fake as it is empty.

This was my first time using a self-storage service, or Public Storage. I can say without a doubt that this was definitively the worst experience that I have ever had with any company. I made my reservation online and showed up on move-in day to find that the plastic seal on my unit had been cut, and the lock that I was required to buy had been stolen from the unit. Since no employees were on-site and the office was dead bolted, I went to Lowe's to buy a new lock (standard, non-fancy as to not garner attention from would-be thieves). Despite the business hours that you may see on the Public Storage website or google, there has never been a single employee on-site in the 1-2 months that I rented a unit. I have spoken to other renters on-site who have confirmed the same. The office is always dead bolted, with no access. When calling the location's phone number or corporate (which will only redirect you to the property manager), no one will answer and you will be asked to leave a message with a promise of a return call. I have not once received a return call or voicemail after leaving three messages over the course of a month. About one month into my lease I visited the unit to find that the steel plates that locks secure had been cut with bolt cutters and my lock was no where to be found. Thieves had gained access to my unit, crushed boxes, and left dirty shoe prints all over my belongings. Luckily, nothing was stolen as far as I could see. I contacted corporate to discuss the incident to ensure that they were aware of the damage to the sliding steel plate latch and they promised that the property manager would be contacting me in 72 hours. That call never came. After this great experience, I scheduled a move out. Moved everything out of the unit. Wanted to make sure that they were aware of the move-out in addition to my scheduled move out via the website/app. A paper sign on the office window indicated that I should visit two nearby locations. I visited both, and found that the offices were dead bolted with no employees to be found. These offices also had signs redirecting customers to the other locations that I had already visited. It should also be noted that this location has had a broken access gate for weeks, so it's always open and granting access to anyone who wishes to drive around the lot. When driving around the lot you may notice that there are some folks who are living out of these storage units. The property is also adjacent to the train tracks, where you may find tents housing other migratory train-hopping folks. This property is extremely poorly run and there are a handful of threats to your property in this area of town. Stay away. I expected very little from this service and I was so extremely surprised and disappointed at how truly horrible this whole experience was.

Thank you Tina for all your help

I really appreciate Kim she really helped me, great service and kind words

Ms. Kim Gave Great service enjoyed her energy

The service was great kim was very friendly face, patient and kind she helped me find the appropriate unit

Ty was very helpful and informative in the process for renting storage !

All my stuff got stole and my claim got denied by the insurance talk about no proff but the have the second key and the switch employee all the time cuz the do fraud

Had a bad experience at first but owner reached out and answered all of my questions and fixed all my complaints!

Speechless on the beyond exceptional service provided by Kim! Thank you so much for everything!

Kim was very helpful and polite. She was a pleasure to work with. I would highly recommend Public Storage