Public Storage Self-Storage Units at 1001 N Tryon St, Charlotte, NC

Worst place ever to rent from. While I was in another state working as a traveling hospice nurse I was in a horrific car accident and was hospitalized for 3 months. Now they couldn't get in contact with me after 2 months they sold all of my belongings and I have nothing. Contacted a lawyer as soon as I got out of the hospital

Dwelling for several years time to declutter and clear out by 2025 No pressure no problems

Saw the hours were 6 AM. Wanted to rent a new storage unit. I came in at 6:15. Waited until 7:08 AM. In case but the hours are misleading.

Theresa is amazing! Hands down the best customer experience and service!

DO NOT MOVE YOUR THINGS TO THIS LOCATION. They go up in rent every OTHER month for MAINTENANCE of property they have NO grass NO trees to cut, the Units DONTeven have lights. NO garbage can on property & if you move your Belongings out, they Still charge you the full month rent. STAY FAR AWAY FROM THIS COMPANY

Tribal is always nice and smiling

Trisa is knowledgeable..The service here is outstanding!!!

Do you include a swimming pool? Just had a dream about such a place last night

People living in the storage room, the gate was broken. People said that a lot of storages and locks are being broken in.

Trisa is awesome even with hurt arm

Trisa was nice

Trisa is very pleasant

Trisa is so helpful and awesome

Trisa is funny and nice

Truss was great n funny

Very nice and attentive representative Tina and recently updated facility.

I like to say Thank you Trisa for your help!. Trisa is very professional and attentive everytime we need or have any questions.

Trisa is awesome, really knowledgeable and informative

Don’t bother making a reservation. I made one for today about two weeks ago and someone informed me just today, on the move in day, that reservations don’t mean anything and somebody else can take your unit if they get there first. No one explained this to me and I am in a very screwed up position now that I have no storage unit. I would’ve paid for it in advanced had somebody simply TOLD me that anyone can take your reservation that wants to.

Ms. Kim is Awesome She's always smiling. She's very professional, courteous, caring and understanding. She helped me with adjusting the storage price. I've been a part of this property as a customer since 2006. She's Great. Thanks Kim!

Trisa is funny and helpful. And Atwauna is great too

EXCELLENT CUSTOMER SERVICE REPRESENTATIVE, NICE STORAGE SPACE. THANK YOU, VERY MUCH !!!

Thank you much Trisha

Thank you Trisa for the amazing customer service and for letting me see the storage units. Easy peezy lemon squeezey process thanks to Trisa.

I made a reservation for Saturday 8/26, paid the fees, but when I arrived my access code was denied. Called the office, called the other local PS offices, and the 1-877 number on their website, got no answer. I left voicemails letting them know what was happening, no response. Even called all those same numbers today Mon 8/28 and no one answered. So, simply put, I never even got into the property to access my storage unit... Finally got some one on chat, which is a tiny logo in the bottom corner of their website, and Keith couldn't care less. Refused to give me any refund. Terrible service at all levels of this company. Any response of feigned concern from Public Storage will be as fake as it is empty.

This was my first time using a self-storage service, or Public Storage. I can say without a doubt that this was definitively the worst experience that I have ever had with any company. I made my reservation online and showed up on move-in day to find that the plastic seal on my unit had been cut, and the lock that I was required to buy had been stolen from the unit. Since no employees were on-site and the office was dead bolted, I went to Lowe's to buy a new lock (standard, non-fancy as to not garner attention from would-be thieves). Despite the business hours that you may see on the Public Storage website or google, there has never been a single employee on-site in the 1-2 months that I rented a unit. I have spoken to other renters on-site who have confirmed the same. The office is always dead bolted, with no access. When calling the location's phone number or corporate (which will only redirect you to the property manager), no one will answer and you will be asked to leave a message with a promise of a return call. I have not once received a return call or voicemail after leaving three messages over the course of a month. About one month into my lease I visited the unit to find that the steel plates that locks secure had been cut with bolt cutters and my lock was no where to be found. Thieves had gained access to my unit, crushed boxes, and left dirty shoe prints all over my belongings. Luckily, nothing was stolen as far as I could see. I contacted corporate to discuss the incident to ensure that they were aware of the damage to the sliding steel plate latch and they promised that the property manager would be contacting me in 72 hours. That call never came. After this great experience, I scheduled a move out. Moved everything out of the unit. Wanted to make sure that they were aware of the move-out in addition to my scheduled move out via the website/app. A paper sign on the office window indicated that I should visit two nearby locations. I visited both, and found that the offices were dead bolted with no employees to be found. These offices also had signs redirecting customers to the other locations that I had already visited. It should also be noted that this location has had a broken access gate for weeks, so it's always open and granting access to anyone who wishes to drive around the lot. When driving around the lot you may notice that there are some folks who are living out of these storage units. The property is also adjacent to the train tracks, where you may find tents housing other migratory train-hopping folks. This property is extremely poorly run and there are a handful of threats to your property in this area of town. Stay away. I expected very little from this service and I was so extremely surprised and disappointed at how truly horrible this whole experience was.

Thank you Tina for all your help

I really appreciate Kim she really helped me, great service and kind words

Ms. Kim Gave Great service enjoyed her energy

The service was great kim was very friendly face, patient and kind she helped me find the appropriate unit

Ty was very helpful and informative in the process for renting storage !

All my stuff got stole and my claim got denied by the insurance talk about no proff but the have the second key and the switch employee all the time cuz the do fraud

Had a bad experience at first but owner reached out and answered all of my questions and fixed all my complaints!

Speechless on the beyond exceptional service provided by Kim! Thank you so much for everything!

Kim was very helpful and polite. She was a pleasure to work with. I would highly recommend Public Storage

Great service, very friendly and helpful. Thank you public storage.

I have had to use this place a few times due to being a contractor, management has changed a few times but the manager Kim is the most dedicated and delightful person I have ever met there. She really knows what customer service is about and always presents with a smile!

Kimberly Cloud was very helpful

I was a bit concerned about the location, entering I noticed it clean. Moving forward, I entered the office and was greeted with a great smile. I mentioned my concerned and was assured that the facility was monitored and maintained daily. Instead of driving in circles looking for my storage unit, the agent escorted and reassured me that my personal items are in good hands here at Public Storage. Thank you so much Kim for the extraordinary customer service you provided there at Public Storage…

Kim was amazing service was top tier most definitely recommend this place

Kim was awesome i had aome issues with payment and she persisted and had the best attitude about the whole process

Ms.Kim helped me with the process of getting the right size storage and was so polite the whole process. Thank you

Thanks to The Customer Service I received at Public Storage on 1001 North Tryon Street. I would be more than glad to recommend any of my family and or friends there if ever needed. These young ladies Osha & Kim were so polite, they guided me through all that I needed to know about the services there. They're well spoken, professional and very knowledgable about their position at Public Storage. Thank you Osha and Kim.

Osha and Kim were very helpful with my questions. Great attitudes even dealing w my frustration.

Ms.Kim was Very respectful & Helped with everything I needed over the phone.

Kim was very helpful and friendly. She walked through the rental process being that it was my first time renting a space.

Ms Kim made me feel very good about renting with public storage again

I have not had any problems with management or anything wrong the storage unit itself. What I am upset about is the fact that my belongings were moved into my unit on September 1st. While visiting my unit on September 14th, I realized ants were SWARMING my belongings! I called the office and left a message, I received no communication. I called today, September 18th because my movers called to inform me that yet again, my belongings are covered with ants. I did call the office and spoke with someone starting with a K(I apologize to her as I forgot her name). I was informed that due to the outside location of the unit, ants COULD be a possibility. I informed her that it wasn't a couple of ants here and there, but TRAILS OF ANTS in my unit. Her words were "I'm not really sure what it is that you want me to do". She then stated that some renters just get some ant and/or roach spray. Once again, there are not one or two ants, but SWARMS of them. No I am not satisfied as nothing was rectified and now I am concerned about ants within my belongings. Unacceptable!

Great location, good rates for the size of units but in the time we've been there we have seen 3 units with people living in them 24/7. I truly feel awful for them but wonder why the management allows them to live in a storage shed and one of them even parks their car there overnight. My wife never feels safe going to pickup or drop-off things by herself. Super sketchy place.

Ms. Trisa went above and beyond her duties. Great customer service. I had a problem and she address it. I had ants and thanks to her it is gone now. Now I am not stress anymore. Thanks very much. Keep up the great work.

Trisa was very helpful and nice

Ants everywhere

Gloria's customer service is terrific she is always in a great mood and smiling... Trisa was very helpful

Trisa was helpful

Truss is AMAZING!!!! Very thorough and took care of my rental in short order!!!

Great clean place to store. kind courteous customer service Ms Gloria is a nice person to discuss your needs. This is my fourth time using public storage recommended very highly..miss Ms gloria.but there is a great person their just as sweet tks for your kindness..

Trisa is always funny and nice

Enjoyed the experience with trisa. Funny

Trisa was awesome

Trisa is always helpful and nice

Wonderful experience! Smooth process. Highly recommend if you live in the area.

Clean decent Kelaida customer service was outstanding.

Trisa was kind and very friendly she answered all my questions. Great customer service!Thank you!

Trisa is awesome and I enjoyed my experience here with her! Would highly recommend to anyone in looking for safe, secure, and reliable staff for storage.

Trisa is so kind and welcoming.

Love Teresa. I will always recommend you guys... Thanks a bunch!!!!!!!

Friendly nice amazing staff very understanding and very helpful.

Trisa’s very professional always gives great customer service 😊😊😊😊

Trisha is great

Nice staff. Quick and easy process to store my items!

Trisa was an amazing help and made sure to get me in my space

Trisa is always helpful. Due to my sight isn't good. Good person

Trisa is nice and strict about the property. Lol.

Huge shout out to Trisa! She made it super smooth and easy with getting my storage unit(something I've been stressing out about) very thankful for her and her help. Definitely recommend using this place!