Public Storage Self-Storage Units at 5801 Wilson Ave, St Louis, MO

I wanted to acknowledge the great customer service by Angie M! Despite me showing up near closing time due to traffic, she was still very patient, helpful, professional, and friendly. All of my questions were answered, and she made me feel comfortable in choosing and locating my storage unit.

Angie couldn't of been more helpful on the hottest day of the year. Give that woman a raise!

Had an amazing experience with Angie! So helpful and patient. Helped me fix a mistake I made on my end with my rental, then proceeded to also help us outside in the rain which was so kind. Very efficient, very kind. I will be using this public storage location again in the future.

On July 6, 2024 I had a very unpleasant experience with the older office management lady. She was mean and rude when asking her about items that I left in the hallway. When I asked her about my items she rudely said “yes I threw it away” then I asked for a cart. With an attitude she said “I’m leaving in 9 minutes” I then asked to get my belongings out of the trash. I asked to view the cameras she said “no we don’t do that” On the way to the trash I said I would file a police report and she said “good luck with that” all in all I had to get in the dumpster to retrieve my items that had been thrown away and some of them were stolen. The older office lady showed no remorse or concern she was just rude the whole entire encounter. That’s not good for people who pay every month for a service and always have an unpleasant worker customers. Needless to say I will be moving my belongs to a different storage company

All facilities are not reliable. Issues such as gate can’t open and elevator breaking down happen all the times. It closes at 9pm but staffs always leave early, and some times they don’t don’t come, leaving everything locked and broken. Worst of all, you can never find the property manager

I have been moving into the facility and up until today I have been having a very pleasant experience. Angie has been going above and beyond with her customer service and making sure my move has been smooth. On the other hand I met the other worker of the office today. She was leaving and as she was leaving I was coming in and I asked excuse me are you leaving? (Meaning for the day)I would like to rent a cart before you do so. Her response was (unpleasant) I’m about to go to lunch I will be back in about 30-35 min or so. I reiterated I just need a cart and I will be sure to lock it back up. Nonchalantly she says I’ll be back in 30-35 min or so. She then proceeded to get in her car and pull off. Now, I too work in customer service and the way she handled the situation was far from professional. Now I have to wait for 30-35 min or so for her to come back to get into my unit. I don’t have help which is no fault of hers but it her tone would have been different I would not be leaving a 2 on my review. In addition when i returned to the facility to try and unload my truck Ms. Sid’s tone was completely different. She was very pleasant. Also her manager James called me first thing this morning to apologize about the interaction I had with Ms.Sid. I appreciate his speedy response and him taking accountability for the interaction. Thank you again James for your speedy response.

I’m revising my original review after using this public storage facility for a few years. They have continued to hike up their prices over time (from $40 to $67 monthly for a 5’x5’) for increasingly worse quality of service. I have tried twice in the last week to access my storage unit but not only is their elevator down, their front desk (and only current point of access) has been left unattended with doors locked during their regular staffed hours and no one is answering the phone. There is currently zero way to access my storage unit and zero way to reach management - completely unacceptable when the sole purpose of the facility is to allow for self-service. As soon as I can find a way into my unit, I will be moving my items elsewhere.

Angie is incredibly helpful! Very easy to move items in and out due to design, carts and elevators. The security arrangement is great and the prices are reasonable.

Great place to store my stuff and the property manager Angie was a great help.

So, while I think Sid is amazing. I really do. I am very, very annoyed that my storage rent has gone up 2x within a 3 to 6 month period. With no additonal amenities or perks, in fact I have to do more work. I am not sure if management is saving money on people or if there is no one to work, but I literally tried for a few days to go in even with an appt and no one was there. Sometimes I have had to text a number to get let in which is weird because you already have a code. You also have to hope that someone is a wake and monitoring which crates a safety issue if you have to wait to long to het in. You get a number to put in on your lock (I think this is if you are late with payment), but again I don't know how I could not be late. My rent went up for no reason at all from 479.00 to 570.00. I struggled to pay 479.00. It's outrageous, unnecessary and unsubstantiated as to why the same unit I have had which has not increased in size continues to go up. I working really hard to get rid of my stuff so I can move out, buy at the same time some of it is really sentimental and I utilize it for events and school during certain seasons so I would really like to keep it. It's bad enough that people are charged an increase when there are no additional rewards and certain things are not functioning properly, but it's worse for Public storage to take advantage of people and raise the rental amount 2 times within a 3to 6 month period. Shame on you Public storage, shame on you! It makes me sad to have write such a review, but I am just financially devastated already, but now I have to figure out how to pay more for the same unit. I just don't understand.

The manager is AMAZING!!! So I got a storage unit that I didn’t need and I told the manager and she closed out my account without any issues and she was sooo pleasant. Definitely would come back to this location just for her lbvs

Sid is awesome and has helped me many times in getting a larger storage unit in a timely manner. She is so helpful and is an All Star. She really should get a raise in pay for all that she's doing. Thank you Sid

Dope fiends living here breaking into the units by climbing over the walls. You can't leave after 9 p.m. you have to call a number to have them open the gate and that's only after they speak at you like your their 10 year old step child!!! HORRIBLE!

John was awesome and helped show me units he is so friendly and professional

Awesome service

John is friendly and I love public Storage

John was an absolute delight when calling in I even decided to rent the unit after speaking with him.

Decent

Terrible customer service. If you ever need to contact the "property manager" you'd have a better chance hitting the lottery. But they will contact you when they need to with ease. I suggest using any other means of storage.

Have rented a unit here for several years-always clean and under control! Excellent customer service! Got a call from manager suggesting I could save $$ by moving to a different same size unit on the property and taking advantage of low prices available now. Why didn't I think of that as a way to lower my cost?!?! Thank you!

I was slightly disappointed because online stated to me $1 for the first month and I wasn't charged that amount.

Property is roach infested. Unboxing things at home now and roaches are popping out.

The young man that assisted me was very pleasant and helpful!

John was really helpful!! He helped turn a very stressful move into a calm experience. He also made sure to show me the unit size I requested before renting to make sure it was big enough and it definitely was not.

The Staff is experience and terrific. They answers your questions and go out their way to help. I certainly appreciate them.

public storage is the worst. They've raised my rates $100 in a year. They don't even deserve one star.

Sid in Customer Service was very helpful in giving me a rebates for a move in day issue. Besides that, the system and touchless entry style has been excellent … no complaints!

I’ve been renting with Ps for years, and Sid has the worst attitude. My belongings were covered in mold and than being apologetic she gets attitudinal and rude. Disgusting.

Thanks public storage, Sid is awesome, excellent customer service.

🥹 I just want you I say that John Brush , you are appreciated. Customer/client service is top tier . I HIGHLY….HIGHLY recommend this location !

The location attendant "Sid" Was extremely helpful, kind and patient with my many questions and complicated request. Just wished I would of looked at the unit before signing up online..then going back online to get the online price for signing up. Because even though I did not move into the unit or take off security tag and it was the next day of my move-in date. I did not get a refund of my rent amount for cancellation... Despite never moving in or removing security tag the next day after signing up. Maybe I don't agree with public storage procedure for canceling a unit even if you don't move in and on the next day of move in wish to cancel. I do know that the public storage on Wilson avenue.. if working with Sid I will be treated with respect and kindness.

Don’t rent here-they make it difficult to use carts after hours by locking them up and have high rent rates.

John was great!

Great experience !

John was so kind!! Super helpful!!

I’m always satisfied with the customer service I receive when I come to use this public storage

Excellent service!!!!!!!

Great customer service! John was the best!

John was Very Helpful and awesome

Sid is best she gave me a deal and helped me so much. Thanks

Sid is a very compassionate and wonderful help. All questions were answered & site is clean.

John did awesome he was amazing

Sid was wonderful! She was very efficient and knowledgeable and was celebrating her 25 years with the company. She even offered me a piece of cake 😊. The facility is very secure and the unit very clean.

John was fantastic! He really helped us out with picking out the right size unit and he was super friendly. Highly recommend!

Convenient, super friendly staff and a very clean facility!

The property manager is rude and doesn’t care about her customers business. I went several times to make a payment and they were closed during opening hours I highly recommend the Vandeventer location.

John Brush , was phenomenal. He made the process smooth . Made recommendations that were very important and that I had not even considered. Which were all critical!

John Bruch was awesome. Showed me a couple of different units at different price points. Asked me questions to understand how I would use the unit. Even helped me download the app and set up automatic payment.

I just rented a unit at the Wilson location. The manager there was wonderful. I wanna thank you so very much Sid So much for your help. Don't think I could have figured all that out without you. I would give them a 5 star every time. They were so very accommodating with my disability. They found me a unit on the 1st floor close to the door.