Public Storage Self-Storage Units at 5801 Wilson Ave, St Louis, MO
5'x5'Online only price$ 26/moSmall 5'x5'
$ 26/mo $34Best Price Label
- Inside unit
- 1st Floor
5'x5'Online only price$ 26/moSmall 5'x5'
$ 26/mo $35Best Price Label
5'x10'Online only price$ 29/moSmall 5'x10'
$ 29/mo $39Best Price Label
4'x5'Online only price$ 29/moSmall 4'x5'
$ 29/mo $39Best Price Label
- Climate Controlled
5'x5'Online only price$ 31/moSmall 5'x5'
$ 31/mo $42Best Price Label
- Climate Controlled
5'x5'Online only price$ 33/moSmall 5'x5'
$ 33/mo $44Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 34/moSmall 5'x10'
$ 34/mo $45Best Price Label
- Climate Controlled
5'x10'Online only price$ 35/moSmall 5'x10'
$ 35/mo $47Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x12'Online only price$ 37/moSmall 5'x12'
$ 37/mo $49Best Price Label
7.5'x10'Online only price$ 39/moMedium 7.5'x10'
$ 39/mo $52Best Price Label
8'x10'Online only price$ 43/moMedium 8'x10'
$ 43/mo $57Best Price Label
9'x7.5'Online only price$ 44/moMedium 9'x7.5'
$ 44/mo $58Best Price Label
- Climate Controlled
7.5'x10'Online only price$ 45/moMedium 7.5'x10'
$ 45/mo $59Best Price Label
- Climate Controlled
10'x10'Online only price$ 50/moMedium 10'x10'
$ 50/mo $66Best Price Label
10'x10'Online only price$ 54/moMedium 10'x10'
$ 54/mo $72Best Price Label
- Climate Controlled
10'x10'Online only price$ 57/moMedium 10'x10'
$ 57/mo $76Best Price Label
- Inside unit
- 1st Floor
10'x15'Online only price$ 76/moLarge 10'x15'
$ 76/mo $101Best Price Label
- Climate Controlled
10'x15'Online only price$ 76/moLarge 10'x15'
$ 76/mo $101Best Price Label
15'x10'Online only price$ 77/moLarge 15'x10'
$ 77/mo $103Best Price Label
- Inside unit
- 1st Floor
15'x10'Online only price$ 106/moLarge 15'x10'
$ 106/mo $141Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x20'Online only price$ 111/moLarge 10'x20'
$ 111/mo $148Best Price Label
- Inside unit
- 1st Floor
10'x22'Online only price$ 121/moLarge 10'x22'
$ 121/mo $161Best Price Label
10'x30'Online only price$ 226/moLarge 10'x30'
$ 226/mo $301Best Price Label
- Outside unit
- Drive-up access
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Reviews ( 402)
Property is roach infested. Unboxing things at home now and roaches are popping out.
John was really helpful!! He helped turn a very stressful move into a calm experience. He also made sure to show me the unit size I requested before renting to make sure it was big enough and it definitely was not.
The young man that assisted me was very pleasant and helpful!
The Staff is experience and terrific. They answers your questions and go out their way to help. I certainly appreciate them.
public storage is the worst. They've raised my rates $100 in a year. They don't even deserve one star.
I was slightly disappointed because online stated to me $1 for the first month and I wasn't charged that amount.
Sid in Customer Service was very helpful in giving me a rebates for a move in day issue. Besides that, the system and touchless entry style has been excellent … no complaints!
I’ve been renting with Ps for years, and Sid has the worst attitude. My belongings were covered in mold and than being apologetic she gets attitudinal and rude. Disgusting.
Thanks public storage, Sid is awesome, excellent customer service.
I just want you I say that John Brush , you are appreciated. Customer/client service is top tier . I HIGHLY….HIGHLY recommend this location !
The location attendant "Sid" Was extremely helpful, kind and patient with my many questions and complicated request. Just wished I would of looked at the unit before signing up online..then going back online to get the online price for signing up. Because even though I did not move into the unit or take off security tag and it was the next day of my move-in date. I did not get a refund of my rent amount for cancellation... Despite never moving in or removing security tag the next day after signing up. Maybe I don't agree with public storage procedure for canceling a unit even if you don't move in and on the next day of move in wish to cancel. I do know that the public storage on Wilson avenue.. if working with Sid I will be treated with respect and kindness.
Don’t rent here-they make it difficult to use carts after hours by locking them up and have high rent rates.
Great experience !
John was great!
John was so kind!! Super helpful!!
I’m always satisfied with the customer service I receive when I come to use this public storage
Great customer service! John was the best!
John was Very Helpful and awesome
Sid is a very compassionate and wonderful help. All questions were answered & site is clean.
Sid is best she gave me a deal and helped me so much. Thanks
John did awesome he was amazing
Sid was wonderful! She was very efficient and knowledgeable and was celebrating her 25 years with the company. She even offered me a piece of cake 😊. The facility is very secure and the unit very clean.
John was fantastic! He really helped us out with picking out the right size unit and he was super friendly. Highly recommend!
Convenient, super friendly staff and a very clean facility!
The property manager is rude and doesn’t care about her customers business. I went several times to make a payment and they were closed during opening hours I highly recommend the Vandeventer location.
John Brush , was phenomenal. He made the process smooth . Made recommendations that were very important and that I had not even considered. Which were all critical!
John Bruch was awesome. Showed me a couple of different units at different price points. Asked me questions to understand how I would use the unit. Even helped me download the app and set up automatic payment.
I just rented a unit at the Wilson location. The manager there was wonderful. I wanna thank you so very much Sid So much for your help. Don't think I could have figured all that out without you. I would give them a 5 star every time. They were so very accommodating with my disability. They found me a unit on the 1st floor close to the door.
Sid and James were wonderful. They helped me with all of the information I needed. I am giving up my storage because of the price increase
Great customer service and very friendly staff!! Sid is amazing 👏🏽
Sid who works the front desk is amazing! She helped me save $ by switching units! John & James were great too!
What happens if I am in their past 9 like 9:30 would I be able to get ou
John was really helpful today at the public storage on Wilson. Excellent customer service !
John was good
John is fantastic
I had a very pleasant experience with Spencer. He was extremely helpful, knowledgeable, and provided top tier customer service!!
PS is the BEST
Sid was a great help and she was friendly with my kids and also had us in and out! Thank you Sid
The worst storage company in the United States. Horrible service and staff. Will be leaving asap do not rent beware they are the worse company. The reviews are fake people or friends of the owner this is not true what they are saying. They are lying 🤥
Very clean facilities they were a life saver. Being able to sign up online at the last minute and get a great deal was right in time the process was smooth and very simple. Everyone who works here is very welcoming and helpful. I choose them over Uhaul anyday
Nice climate control storage..
The staff is welcoming, patient and helpful! I feel the storage place is very convenient and safe. Definitely a good service with a reasonable price.
Sid is the best.....thanks so much for assisting me!! 10 🌟
Best customer service
Sid was amazing we needed to get our unit paid and she helped us throughly awesome experience
Great prices, staff is nice and helpful, very secure with access codes to get in the gate and the elevator to the units.
Sid was a fantastic help. Walked me through the whole process with all my questions answered. Would definitely recommend.
This place is fantastic. Sid is super helpful and friendly. I was in a big jam recently was was locked out of my unit. I was told it would be several days but Sid came through and got my lock cut early. She also watches those carts like a hawk and I appreciate it so there's enough to go around.
The Public Storage facility is top notch. Sid went above and beyond to ensure that our storage unit rental accommodated our needs and that our customer experience is a great one. She proactively notified us when the perfectly sized, climate controlled unit opened up and made the registration process quick and simple. She has been a pleasure to work with and always greets us with a smile and pleasant conversation when we see her around. We will be Public Storage customers for a long time thanks to Sid. - TT, LS, SM
Came in from out of town and didn’t bring the right key. They helped me out and cut it quickly for me since I didn’t have much time. I really appreciate their help. Thank you Sid and Krista! Then, one year later, I had the same thing happen. This time, Sid and John helped me. Time was really short and I had to cover a shift at the hospital, so I really appreciate their quick help. Could not imagine better service. Six Stars!
Just helped my friend move her stuff out of here. She has paid thousands of dollars in rent over many years. What is the point of paying for climate control if everything in storage is covered in mold? You get knocked over by the smell of it the minute you open the facility door. So much of her stuff is ruined. :(
Professional, friendly and courteous. Thanks Sid⭐⭐⭐⭐
This was absolutely one of the best customer service experiences I have ever received! Sid was so kind and cordial, and walked me through every step of my process renting the space. I called in several times beforehand and Sid talked through various options with me, and scheduled a time for me to come in person to see the unit before actually renting the space. When I arrived, Sid explained everything I needed to know and showed me several spaces, in a very professional and caring manner. Sid made the check out process so smooth and seamless, making my experience extremely easy and non rushed giving me all the details and explaining everything I was signing. The location and space are super clean, quiet, feel safe, and easy to access. Best of all, great customer support! I highly, highly recommend this location. Thank you Sid!!!
Had a great experience switching my units from another location to here at Wilson. Sid was amazing!! Highly recommend
Excellent staff and storage place at this facility. I mean the staff is welcoming, patient and competent. I feel Sid and I are old friends. I totally love staff at the site. They should be trainers for other staff. However the corporate offices are a bunch of greedy people based upon my experience and my rates being raised every year since I went back. I had a rate increase effective in Feb for 341 now it's going up in a month to 446. How can they do this in a time like this where everyone is struggling to make ends meet. There is a big demand for the space. I have been there at least 5 years. I cannot wait to find a better place, that won't raise the rates every year!!! Pretty soon my storage unit is gonna be the cost of rent!!!! UGH!!! CANNOT WAIT TO FIND A BETTER RATE!
Sid was very helpful and swift in getting me a storage to move on very short notice. She provided me with everything I needed to relieve the stress I was having from moving. The perfect person to have help you!
It's a storage unit, the elevators broke when we were there which was a big inconvenience on a hot summer day. No one answers the phone if you call.
I have great experience with them. They are wonderful to have.
Sid was incredibly helpful and super nice! Detailed the whole process very clearly so that it was easy to understand. Made sure I had all the information and everything that I needed. Great customer service!
This place is the best The manager is the tops She must be you best employee.
Great and friendly service!
Thankfully Sid and James able to brighten my day after all…Public Storage on Wilson is the best‼️
Public storage on Wilson Ave has been fantastic. The wonderful lady running the business at the front has been so helpful and I have no complaints at all! Great self storage!
Sid was so amazing and helpful she was an absolute pleasure and is a great asset to the company!!!
Public Storage on Wilson was great for our storage needs. We had a gap between moving out of our old house and moving into the new one. Sid was super helpful and answered all of my questions. The place was clean and well taken care of, plus when we needed a second smaller unit at the last second, we were able to find something on site that fit our needs. I'd definitely recommend this location.
My Sister is Beverly L and she has 2 (two) storage units at this location....Sid is one of the kindest and most professional person and has made doing business with Public Storage (Wilson location) enjoyable. Sid is an example of what a top producing employee should and does possess in terms of excellence in Customer Service ! Way to go Sid!!!
Sid is a great ally in the world of storing your junk. She helped me a lot, and has a good sense of humor. People like her make the place seem less corporate. I rented there for 4 years. Now I’ve paid them my last dime as my junk rattles its way here to Cali
Best Customer Service Around, thanks for the help Sid.
The people at this location are terrific. Very professional with outstanding communication. When a unit we reserved became unavailable before move in, they called and had another option made ready for us with no fuss. I'll absolutely use this location again whenever I need storage services.
My experience has been pretty great...the staff has always answered my questions with no problem and Sid I just love her and always willing to help when she can....Thanks public storage on Wilson in st louis mo...
James at the front desk had great service
Sid was very helpful with my account.
Great location and super helpful staff: Sid is the best, returns calls quickly and gets you what you need! We rented a 10x10 for about 3 years: clean, easy access, awesome experience!
Professional staff, convenient no contact self storage even after hours or when staff is busy so there's no need to wait. Facility is clean and well maintained and any issues are resolved quickly. They even have 3 elevators for your convenience. Would recommend to my friends for sure!
Was very nice and helping
Sid went above & beyond to resolve an issue. We've been using this unit since 2013 & have been very happy with the unit & facility.
Kamy was very helpful and positive attitude
Great experience with this storage location. I moved excess furniture there in December 2019 and just moved it out in August 2021. My rent was fair and In all that time, every time I visited the facility it was clean, properly climate-controlled (interior unit), and secure. Management was also very easy to work with and professional. Highly recommend this location off Wilson Ave near The Hill.
Excellent customer service from Sid at this storage facility. Sid is extremely helpful, has a great attitude and is customer-focused. Excellent experience; highly recommend this location and Sid in particular.
Great experience, quick and easy. Thanks
Anthony went above and beyond to help me. Thanks Anthony!
This was my first time renting a storage unit which I was very nervous about but Anthony did a great job at reassuring me and helping me find the perfect storage size, type and location to suit my needs! I would recommend this location!
Sid has been excellent at every interaction. She provided excellent customer service from getting our unit to closing it out. The facilities are clean and well protected. Highly recommend.
Sunday afternoon I got a call from Public Storage and a lady told me that my unit wasn't locked right. Thank you so much for letting me know and we got this fixed asap. I wouldn't of known if she didn't call me. Thanks again!!! :D
Anthony was very helpful.
Public storage has been top notch professional. Anthony was a great help at the front desk
Came into Public Storage on Wilson to get our storage unit set up and Anthony was incredibly helpful and we were in and out in no time! Thanks again Anthony for your awesome service!
I have used publistorage for several years. This particular location is fantastic especially if you are downtown. It is right off highway 44 and Hampton. There is a quick trip nearby. The staff is kind and helpful and the place is clean and easily accessible. Over all a great place to store.
They always help you
Very helpful. Service was above and beyond. Thanks
Sid at the Wilson Ave St. Louis location along with Krista at McCausland went above and beyond helping with a space for my son. Fantastic service from both, I couldn't be happier. These ladies are the BEST!
Sid did very good job of checking me in
Customer Service was great. My car was stolen a few weeks back and of course my storage unit keys were in the car so I came to Public Storage to ask if they could cut the lock off and purchase a new lock. They assisted me and it took no time at all.
Awesome service, clean area and nice staff. Love it, highly recommend!
I've rented with various public storage units over the years. The property manager at the Wilson Ave location was exceptional friendly and helpful.
Wonderful facility. The e-rental was awesomely convenient. I was able to book my unit online after-hours on a Sunday for next day availability. I was late moving my stuff in and they called to check in with me. Always same-day, 5 star assistance from the staff. Clearly a well-maintained place. Thanks Public Storage!
Property Manager was extremely helpful and informative, property is clean and well kept. Thank you Sid for your help.
Easy to move in and out of. Great customer service at the Wilson Avenue location from Sid.
Heavy set black lady is nasty and rude. Old white lady is rude.
The customer service from Jaime was excellent she made me comfortable in a could have been stressful situation. Thanks for your help. In the unit could use more directional signs..and carts would help.
I had visited my locker the other day and when I was finished I didn't lock it up correctly. Thanks to Sid's diligence she found it and notified me at once. I shutter to think what might have happened if Sid had not found my mistake. Good job Sid.
Nice and clean
Very polite and helpful. Very patient. Thank you 😁
I want to thanked all facility team , located on 5801 Wilson Ave Saint Louis, for offering a great service and great support during our cooperation
I needed to purchase a storage for my things due a move and my space being smaller. Not only did I have a exceptional experience but Mrs Rhonda was great and had very great Custom Service. I arrived in a frustrating mood due to moving all day Rhonda was great and walked me thru the process since I never had to rent a storage before. The customer service was excellent and the price was reasonable. I highly recommend Public Storage and will be doing more business in the future. Thank you Rhonda for making my day better... :)
Excellent Customer Service Rhonda is awesome and a pleasure to talk to, she helped me find the right size unit to fit all of my furniture. Also she told me about the different products Public Storage has to make packing easier.
Very nice storage facility and location. Your items are definitely safe and secure. I recommend this location at the present time.
This facility provided excellent, courteous service due in no small part to Sid. Whether by phone or in person, Sid was pleasant, professional and accommodating.
Rhonda was very nice, walked me through their Covid policies and we did the whole thing via social distancing.
Great public storage location! I rented for 8 months and had no problems. My rent only went up $1 through the whole rent period and it was communicated clearly. Staff is excellent as well! I spoke with Rhonda before vacating my unit and she made everything easy for me :)
Sid is amazingly helpful, best employee you have. Do not let her go. The only complaint is with the company itself continually raising the rates for long term customers.
Painless process. Sid was awesome!
Lacks the customer service you need. Limited availability of carts. At least one staff member unapologetically unfriendly. Elevators that don’t work. Difficult to recommend or use again.
I highly recommend this location the lady that was here over the weekend was very professional and nice! My husband and I had a great experience and happy we chose public storage!
I rented my unit from here for 4yrs., although the rent kept going up, it still was convenient for me to have and the Manager was always nice and helpful and professional whenever I had questions or any issues. I would say if I ever needed another storage place, I would come right back here. The place was always clean and I never seen any negative activity on this property, this Manager Sid and her staff are great people and appreciated them for their courtesy.
I always felt safe and that my things were well protected. I managed to empty my room late on June 30 and couldn't report it. I was supposed to be charged for the full month of July, but Sid was amazing and got the charges reversed for me! Always helpful and amazing service.
Staff super helpful, and kind.. very clean unit.
The facilities are clean and secure. The staff is friendly and helpful. Great promotional pricing offers are available online and even after the promotional period ends the pricing is fair. By far the best option I've seen in town.
My second time here in just a month and couldn’t be more pleased. Everyone is super friendly and extremely helpful. Both Walt and Sid were extremely nice and willing to help with any of my questions .
We had a great experience working with Sid and Public Storage. They were very accommodating and helpful in a crazy time. They did everything possible to make this experience as quick and painless as it could be.
Very friendly and helpful. Rhonda was a great help!
Krista was very clear about services and helped throughout the whole process. Thanks!
Staff is very friendly fast and to the point spacious units also
Krista and Rita were very helpful when I was trying to sort out issues with a Public Storage unit a recently deceased relative had in an entirely different state. I greatly appreciated their patience as I explained the complex issue, which they quickly resolved.
Very good place to go Rhonda was very helpful to my client and I...great services
Syd the manager and her team were very professional and helpful in assisting with our specific storage needs. Excellent responsiveness and communication throughout the entire process. Units are clean, well lit, and easy to access. Highly recommend!
Krista went above and beyond with her service, from the moment we walked in to the moment we left. Extremely happy with her customer service. She made the whole process a breeze!
Good place to do business with
The staff was ok but the storage space was great
I went to store number 29137 and had great service from Krista! The whole process was a breeze and I was in and out of there. They got me just the right size storage unit!
Krista was so helpful. I really felt valued as a customer.
Krista rented me my space yesterday. She was excellent, she told me she was new but she did a great job. I rented a small 5x5 climate controlled space, they were super cheap and had a great 1st month deal. I like that they are gated, everyone has their own gate code, and no one can go in or out after 9 pm. It's exactly what I needed. Thank you!
I had my property stolen.. Most of the storage spaces can be accessed by removing vinyl siding pieces. Screw driver and metal cutters. This seems to be the way they choose to enter. Loose doors etc. No security cameras. I do not recommend any business with public storage.
We've used this facility for over 4 years. Sid and the staff are great and it is well kept, clean and SAFE. Always feel like our stuff is secure and protected.
I love Sid Always been helpful Great staff all around Been storing here off & on for 7 yrs If you need a place to store your things This is the place !!!!!
Nice and clean. Love the special
Sid& jess are awsome.& great service
Very east to rent a unit online. When checking in to get my unit Krista was very helpful at explaining everything and making sure I had everything I needed. The facility feels very secure and taken care of.
Great service Professional Polite and property clean and neat.
Having stored property here for over 3.5 yrs, I am pleased with the services provided and by Sid and Walt and the other employees over the years.
Yhe ladies there are so professional and polite
Omg Meagan And Sid You are the best,friendly answered all our questions about moving experience.Thanks again Mr & Mrs Mingo
I've used this place quite a few times. It's free to move in and the monthly rates are very affordable. fairly clean as far as storage facilitys go.The units and the entire property is secure and safe as they can be. Well lit parking and surveillance cameras. This facility makes the moving process a breeze.
I’ve been really happy with this place! Sid and the other woman with a cool name are great! I moved 98% of my belongings to the facility in June. Super hot days, I chose a controlled environment. Although it was really hot in the place at the time, it has since been at a great temperature since. I didn’t think I would have to go back so often since the move. It hasn’t mattered they are always polite and have no issues having to get up and walk back to unlock a cart. I hope this system could change for everyone’s sake Overall I’m so happy for this place as this is my first experience ever with storing my life basically. I will continue to pay my low rent w insurance as I know my stuff is sitting happy. Waiting Thank you g
Sid, Meghan, and Rita were great and facilitated everything I needed. Everything was clean and secure.
Received good and helpful services here for the year I was there. Clean, organized. Would definitely use again!
Good customer service, good facility. Only complaint is rent almost doubled after 1st year. Would definitely rent a space from here again for a short period of time before a rate increase occurred.
I have been to bunch of storages but this one has the friendliest and most helpful staff i have ever been to. Rita was the nicest representative.
Staff was nice, got a deal on a much bigger unit which was amazing. Definitely recommend this for people close by
Krista was very helpful.
Wonderful service and very friendly employees!
Sid and Walt were extremely helpful in sorting out all we had to do. Very polite and friendly. Thank you - definitely would recommend this Public Storage Centre
Young lady by the name of myesia was very helpful and polite. I called ahead to let her know i would be coming close to closing time on Sunday, and she still was friendly. Nothing but great service with a smile. If u are close by and need storage space i would highly recommend this place. Friendly fast service.
Horable the units are not Air conditioned my items were ruined. They need to pay for damages
I Want To Personally Thank The Territorial Manager, James Demarko For All The Help He Has Given Me While Living In Las Vegas! I Was Challenged With Health Issues & Was Not Able To Get To St. Louis. My Mother Also Has Cancer. And I Was Attempting To Travel To Be With Her! Yet, I Was Assured That My Belongings Were Safe In Abence. Well, I Was Just Reunited With My Personal Belongings After 2 Years. It Feels So Good To Be In The Presence Of My Books, Furniture, Keepsakes & Personal Treasures. Love❤You James!
Ms Roth (District Manager), You recently re-instated the late fee for my June rent. As I tried to explain, I attempted to pay my rent on the evening of June 6, but your payment website was down. I tried repeatedly to make the payment on the 6th, before the late fee kicked in, but without success. It is not my fault that your payment site was down, and I attempted in good faith to make payment before the end of the day on the 6th. If you advertise your business is open until 6 p.m., I arrive at 5:30 p.m. and the office is locked and the lights out, am I still liable for the late fee if you don't observe your own policies? I have left several voice messages, which you have declined to return, so I assume the matter is dead. I consider that a cowardly non-response. The gain of a $20.40 late fee has cost you a monthly customer payment of $108. A multi-million dollar corporation like Public Storage can easily absorb a paltry $88 loss, but you will be receiving a bad review wherever I can post one. My business relies entirely on word-of-mouth referrals from satisfied customers, so your company will never get a positive word from me. Perhaps you can sign a new customer to replace me, perhaps not. After 9-1/2 years of business at your Public Storage facility, I will be moving out June 29 because of your obvious lack of business ethics. Short-sighted, petty, and stupid. Goodbye. P.S. I had a Public Storage drive-up (garage type) locker some years ago, but got fed up with the annual 10% increases in rent. I moved out to a more respectable, more affordable facility. That action seemed to stop the annual increases on my climate-controlled indoor locker, but the business practices of this company, and the rude and callous remarks by the site manager (Sid) are customer un-friendly and downright unprofessional.
Krista in the front office was outstanding to work with. She was so patient and addressed all my questions. Happy I chose Public Storage.
Clean and secure.
Friendly staff and helpful with carts. Our storage is climate controlled and very clean
I had the best experience here being this was my first time getting a storage unit. The employees were so helpful and friendly. She made sure I have everything I need before I left. I was truly satisfied.
Thanks Myesia for the great customer service today, Moving can be stressful but today she kept a smile the entire time and understood small things can make a person feel wayyy better. Clean facility and great staff!
5 stars from 2 lovely ladys!!!!!
Great staff awesome facility stay cleans.
There are better property managers to spend your money with. Arrived about 15mins early to my appointment. Simply switching from one PS location to this one. Should be easy right? Wrong. Get there and the doors locked well after posted business hours. Not a problem until I realized someone was looking at me from the desk. Continue to patiently wait before the door finally opens. Reference my reservation, find out the other party is more than 15mins late, all good right? Wrong. She says, "You're early. This is why we make appointments." -Forgive me, but they're late arrival isn't my fault. It's actually my appointment time now. Ha. She picked up the phone, called the late party, told me to wait outside and shut the door in my face. There's more but I'll spare you. If you don't have to us this location-DON'T. It's clean and secure but their onsite management is far too rude to deserve any of your money. Their are better options.
Nice place, great people, good storage. I would recommend.
well organized and friendly staff!
Myesia was very helpful and nice Property is clean and safe environment No complaints thank you 4ur services
Very helpful and nice facility. Rates were reasonable.
Management is ALWAYS accommodating! Love this place.
Myesia is the best! She is so friendly and always able to help us right away. She is so personable and energetic. She goes way above and beyond out of her way for her customers!
very good service and great location :)
Sid and team were great to work with! Easy move-in, move-out process. Account management was a breeze with online resources available. Highly recommend for climate controlled storage
I tried to get a storage unit from this location and the lady’s They had behind the counter were very rude to me. They would not assist me at all.
I am a smalll business owner in St. Louis and I rented from this location. I moved my stuff out because of how horrible the customer service is. I am so upset with how the two women who they let run this place treated me. They laughed at me and called me a woman on the phone and made fun of me. I will be reporting this to the Better Business Bureau immediately. I would appreciate a response and some reconciliation on this situation.
Great service, clean...fair prices
Sid and Rita were extremely helpful and kind. This is my first storage experience ever and they made it so easy and reasonable. Thank you Sid and Rita!!
Myesia....I HOPE THAT'S HER NAME SHE'S AWSOME!!
Myesia had a rough evening being the only one on staff at the time but she worked hard, diligently and made accommodations for my storage situation as good as it gets. Thanks!!
Sid did a great job. She was very pleasant and the check-in was easy and fast
Had a great experience here thanks to Sid and her awesome customer service. Thank you Sid and Andrea for making my first time at your location wonderful 😎😎
Sid did a great job showing the available storage options. The facility is really convenient to Hwy 44. and it was very busy with new customers when I was there, so it seems to be popular!
Sid and Myesha were helpful.
Syd is fantastic and helpful. Very courteous! Clean facility for your storage needs!
Facility is kept clean and the people are helpful
I have been here for 3 years. The location is very secure and Sid and Rita are always happy to see me. I recommend this storage location if in the need for storage
Excellent service! Rita and Sid helped me get the best price for my storage needs.
Sid & Rita make everything easy!
Sid and Myesia are amazing! They are always kind and super helpful. My mom and I have been with Public Storage for years and I recommend them to everyone looking for a safe place to store their belongings that also has climate controlled units and an awesome staff. Would rate 6 stars if I could. I highly recommend Public Storage! You guys rock!
Myesia was very professional in her service and presentation of all services and products associated with public storage. I loved my experience and I will tell others of my experience here and encourage others 2 do business with public storage in the future thank you for a wonderful experience
Very friendly staff and quick check in.
Staff was friendly and helpful. Facility is well kept and secure.
Today I came in and was greeted by sid. She was very personable and knowledgable of everything. The service was quick and easy. I was in and out within 25 minutes. I will recommend them to anyone.
Sid and Myesia you guys are awesome!!!! My mom and grandmother used this storage a lot back in the day and never had any problems. They recommended me to come here. Myesia helped me out with finding the right and perfect storage that best fit my belongings. So to anyone who's looking or need a nice storage space, please choose this location cause these two ladies want stir you wrong. Thanks again Myesia for all your help today.
Rita did a great job! 5 stars all the way.
I'd give 6 stars if I could: The facility is clean, well-operated, safe, and the introductory rate is good, which is worth 5 stars on its own. But, I owe that extra star to Sid and Myesia at the front desk: When emptying my unit, I accidentally left an old guitar with enormous sentimental value outside the elevator... and in the hubbub of the move out, I didn't realize it for 2 days! I thought for sure it was gone, but learned that Sid and Myesia pulled it aside and were waiting for a call. What could have been a disastrous end to my lease ended instead with a bow on it. I'd rent another unit here should the time come.
I have dealt with the Public Storage facility on Wilson avenue since 2010 and Sid has always been extremely helpful anytime that I have needed assistance over the years and she is by far the best employee at that particular location and is always willing to assist her customer's in anyway she can.
Staff was very helpful and explained everything fully. Premises is secure and in a great location.
Okay for short-term storage Maybe. They raise the prices on you every chance they get
Myesia and Sid were awesome! Helped me to get exactly the storage unit I needed AND boxes at a discounted price. I never would have guessed that Myesia was a new employee. She was very knowledgeable and both her and Sid were super friendly!
Mary Jane was very helpfull.on the other hand the Mgr Sid I have nothing nice to say about. I go out of my way to a different public storage to pay my bill just not to deal with her.
Sid you're the best!
I just miss Rita 💙💙💙🙏🏾
I had a wonderful experience
Excellent facility and especially helpful, professional and courteous! Highly recommend!
Great service Jasmine.
Sid and Sebastian are amazing! Very helpful in answering all questions and going through all options with you making sure you choose what is right for you and not pushing you in any direction you don't want to go.
Jasmine and Sid were wonderful.
Had a wonderful experience! Thanks Sid and Jasmine!
Sid and Jasmine are the best - they took the time to help me find the perfect unit, and I can't thank them enough!
Great service and excellance with a smile
Very streamline and nice staff! Very engaging and helpful. The units are well maintained and clean.
Everyone is so wonderful and nice! It's always a pleasure to stop in!
Sid and Rita are awesome!
Public Storage is a nice clean place to store your belongings for a short time or as long as you need to. I am comfortable with my things being there.
Public Storage at 5801 Wilson Avenue in St. Louis is clean, well organized and staffed by friendly and efficient folks. Thanks to Sid and Sebastian for making my move a bit easier!
I love this storage place Ms.Sed and Ms.christina have gave me the best customers service ever keep these women around💯
Sid and Sebastian were very helpful, and this site was well worth the few extra miles of driving. Other sites in St Louis' Central West End were a bit closer, but were generally converted from existing buildings, which are typically difficult to insulate and add HVAC. The facility at 5801 Wilson Ave, St Louis MO 63110 was built for purpose with climate control in mind, thus allowing protection from extreme cold in the winter and extreme heat in the summer.
Amazing customer service!! Sid has helped out tremendously and made things so simple. Have used Public Storage in different cities and this one has definitely been the best.
Sid&Sebastian very compassionate and thorough. Great customer service. 5stars
Sid and Sebastian are the best! Excellent customer service always! Never has there been any issues with my storage units. Always clean premises! I have rented many many years at this location!!
We moved from Tampa, FL to STL and found this public storage location to store our things until we find an apartment. Everything from reserving our space online to coming in and Sidney showing us our unit and going over paperwork was exceptional. Great service, will definitely use them again!!
My experience with Public Storage has been exceptional. The facility I used was very well maintained, clean and secure. In addition, Sid, the property manager has been professional and responsive to my needs. I ran into some challenges moving out of my unit and even the district manager Travis went out of his way to help me. I couldn't be more pleased; I'd recommend them to family and friends.
One of the employees in particular, Sebastian, was extremely helpful and knowledgable. He answered all the questions I had with patience and kindness. I was more than impressed with the customer service here and will likely be using you all for my storage needs. 5/5!
The staff is friendly and helpful.
Sebastian was very friendly and knowledgeable!!
Great location...CLEAN...Sid & MaryJane were very helpful & most of all knowledgeable & efficient... Sid was very thoughtful and walked the property with me to make sure my needs were met in the way of available space needed... Thanks ladies...👍👍😃
Came in today, Sebastian was the front and was super helpful. I haven't rented a space yet but every question I had Sebastian was more than happy to assist with any information. Super energetic and very kind would definitely come back and get a space from that guy.
They were easy and convenient.
Very friendly service
Sid and Tami provide stellar customer service
Maryjane was very helpfel
The service is excellent and the staff are awesome. Very helpful and polite front desk agents. The storage area is very clean, safe and accessible at any time. I really love this place.
MaryJane was so helpful and really sweet! She helped me with all my storage needs including what I will need to protect my things in the space. I will refer everyone to do business with her. She is a fantastic employee. Moving is stressful and she made it so much easier!
Mary Jane was super helpful and efficient. She set up our rental agreement and showed us the unit- she was courteous and friendly! Thank you Public Storage!
Told me it was going to be $25 for the first month. Ended up having to pay more than double for processing fee, lock, and insurance which public storage owns. Closer to $75 for first month.
Mary Jane was very helpful and sweet . REALLY GOOD EMPLOYEE
Mary Jane is the best, thanks
Mary Jane was very helpful this morning kind big smile unlike sid the district manager who is very rude very unhelpful who is mostly hear every time I come it was a relief to finally talk to somebody who wasn't extremely impatient Mary jane should definitely work more hours we've been renting here for 4 years and when you pay that much money you would expect somebody to have a little bit more patience and not so damn rude thanks for all you did Mary Jane
Mrs. Sid is so patient and pleasant all the time.
Anthony did a great job checking me in. Nice facility.
The people working here were very helpful and made storing my stuff very easy!
Rashedi and sid were remarkably awesome thanks for all the help guys keep up the good work
Great customer service, very helpful well explained on all questions i had. Very considerate on what was suitable for me. Rashedi was very helpful to all. Very clean environment prices are reasonable.
Sid and Melissa were friendly and helfpul. They were very knowledgeable about the business practices and answered all our questions.
Kirsten and Melissa were very helpful and accommodating and friendly. They made you feel welcome and not just another customer
Best place I've found that made it easy for myself to make a decision quickly and efficiently. Sidney and Rita really know thier positions well and I haven't seen people so professional and dedicated to thier job in years. The facility is very clean and well kept. I would recommend This Public Storage facility to anyone that needs a secure clean place to store thier personal possessions.
Melissa did a fantastic job showing me the options!
Easy transfer of unit process and easy to work with.
Melissa did a very good job and was great
The staff is cordial and accommodating and the facility is well kept and clean. Prices are competitive as well. My storage locker was priced 30 dollars less a month than ez storage for the same size. I would use this location again.
Love the service and the people makes us feel like family
I love this place they are very helpful and make your experience great Everytime. I especially love the late fee waiver it really helped me out
Public storage is been a very nice place for me and my step as of been very secure I really appreciate this place if it went from this place all of my stuff will be gone daddy
Friendly and helpful service! Clean facilities too! Thanks Sid :)
I just want to tell anyone that need extra space visit Public Storage where Melissa is a great leader at her job. She went beyond the roar to assist me at storing my belonging. Thanks Matilda Bethany
Sebastian made my first storage experience great thanks you
Melissa was great, great service,
Melissa was GREAT!! VERY HELPFUL AND PATIENT. THANKS!
Melissa and Sid did an awesome job
Melissa was very helpful to my elderly mother. Close to our house easy access.
Sid and Tanner are amazing. I was so nervous for my sister and law and her situation with needing storage. I called and spoke with Sid. Wow was she understanding and knew just what I needed. When I came in Tanner was also great and helped me with what I needed. Great job guys. I will never go anywhere else.
Great service! Very fast and convenient. Great environment!
It was so good
Very clean and knowledgeable staff.
I have been very satisfied with this storage facility. The customer service people at the front desk are great, especially Sid!!!!!! Thanks.
This was my second time renting with Public Storage at 5801 Wilson, 63110. I started renting with them in August 2015. I had a few issues but nothing major. In June 2016 I decided to downsize from a non-climate controlled unit on the 1st floor (1191) to a climate controlled unit located on the 3rd floor (3240). The first day of moving into the new unit, 3240 I noticed it was extremely hot and the air didn’t work. I followed up with Sid, the property manager, and she took no ownership. She stated she put the work order in and that was all she could do. Furthermore, she was completely rude. I asked for the District Manager, Travis, number in order to follow up about the air. I spoke with the DM, Travis, and he assured me it would be completed by Friday of the following week. I waited until Monday for the air to be fixed and still it wasn’t. I called the DM, Travis, and he sent me to VM. I then proceeded to call customer service and they gave me the SR District Manager, James DeMarco, contact info and they assured me he would contact me within 24 hours. His voicemail states he checks it twice daily but unfortunately I never heard back. Up until that point I was surprisingly calm. I was trying to give them the benefit of the doubt but they continued to demonstrate poor customer service. By that point I was beyond upset and decided I was going to move out. I went to the front desk to ask one of the workers to call the DM, Travis, because he wasn’t answering or returning my calls so I KNEW he would answer theirs which he did. He stated he didn’t call me because he didn’t have any updates and he blamed the AC company. He said the AC unit is on backorder and so on and so forth. I understand that however; I would have appreciated that communication. Unfortunately, he NEVER said sorry, didn’t offer to move me to another climate controlled unit or anything. I told him I was moving out and I felt the right thing for them to do was to return me the initial down payment for the climate controlled unit (3240). I was only there for less than 2 weeks and the air didn’t work the entire time. He told me he couldn’t do that and he would comp the rent for my original unit/non-climate controlled unit (1191). I told him that was pointless because I was moving out and already but a down payment with a completely different company. Long story short he agreed to refunding me the money for the climate control unit (3240). On the day of moving out I asked the girl upfront to call the DM, Travis, to inquire about the credit because I hadn’t seen a credit. He stated he never agreed to a credit but said he would give me Julys rent free for the old unit (1191) which makes no sense because my issue was with 3240 NOT 1191. I told him again I didn’t want that and had no use for it because I was moving out. The conversation went on and on and nothing was resolved. Unfortunately, they lost a loyal customer because of unprofessional and poor customer service. I wasn’t asking for anything free. I was simply asking them to do the right thing. I had no problem paying the rent for the original/non climate controlled (1191) unit because I was using it. But I paid the premium rent for climate controlled unit (3240) because I wanted climate control but never received climate control because the air didn’t work. The climate control unit (3240) was half the size of the non-climate controlled (1191) unit so it wasn’t like everything couldn’t fit in the old unit (1191). I will never ever do business again with Public Storage especially the one on 5801 Wilson which reports to the DM, Travis, and SR DM, James DeMarco. They don’t care about their customers or the quality of the customer experience. The funny thing is the day I was moving out I had another guy asking me where I was moving because he was having the same issue with the climate control and them not doing anything about it. Ridiculous…shame on you Public Storage.
Clean. Staff is helpful and is very convenient.
Sid is always super helpful.
Well first of all, let me just say, that im very experienced with storage facilities, as i have stored my belongings with ez storage, and another small place. The service i received from this place was exceptional thanks to Melissa and Syd. Those ladies deserve some kind of gift. They were really helpful and amazing.
Melissa was great!
Rita and Sid are the best!!!!
Sid and Melissa were great. They were very helpful and couldn't have been nicer!
Sid and Melissa were great. Informative, hands-on, and really cared about making sure to find the right type of storage unit that fit my storage needs.
I love sid and the people who work at that site
Love the gals there at Public Storage. especially Sid and Jessica. Been using them for 2 years and just added another unit get rid of some old business files out of our condo.
Rita was great and Travis was also great .
Great location. Friendly and helpful staff. Very clean and safe facility. I'm very happy with my decision to use this Public Storage location. Thanks for all of your help! I'd highly recommend them if you are looking for a great storage facility in the St. Louis City Area.
Love this location!!I needed a unit last minute and got one.Heather and Sid are so nice and welcoming!Heather was very professional in the whole process.She explained everything so well and I was not rushed or anything like that.I would recommend this location above all! ⭐⭐⭐⭐⭐
This location has the friendliest ladies! Aimee and Rita went above and beyond to make sure I got what I needed and at a great price! They were awesome! I highly recommend this location to anyone!
Easy to work with, great pricing, had the right size unit available and enjoyed renting from Aimee and Heather.
Brevon and Cassandra where very helpful
Superior Customer Service from Sid and Aimee! Thank you for always making the visit to my unit enjoyable. It is very rare to find exceptional customer service these days and Sid and Aimee were top notch!! Keep up the great work, ladies!!
Great location to store Aimee was great and helped with my storage needs.
I've always had a very good experience at my storage facilities expecially when it comes time to ask questions about larger facilities that are open, the place is always clean, I would like to thank the manager of the storage Sydney she's done a very good job there thank you
Awesome customer service. Aimee was excellent and her trainee Heather as well. I left feeling like I got a great deal.
Easy check in. Clear contract. Great location. Helpful staff.
Aimee and Rita made us feel like long time customers as soon as we walked through the door. They did a great job!
Sid was incredibly helpful! Made the entire process of getting a space quick and easy
I have been with Public Storage for many years and Sid is always there with a smile and efficiency! Couldn't be a better place to store our valuables.
Almost immediately following my entering a reservation online for storing my items, I received a call from Sean at Public Storage. He provided a welcome and pertinent information I needed prior to arriving with the items. Upon my arrival to complete the processing portion of the transaction, I was greeted by Bob and Daecia. Bob took me on a detailed tour and answered most of my questions before I even had to ask them! Once we returned to the office, Daecia was there to assist in the final steps. It was a joy interacting with Sean, Bob and Daecia. It's nice to know that there is a caring team at the location that I chose to store my overflow of treasured items. Also, the cleanliness of the facility was impressive.
Easily a 5 star experience. Sid and Aimee were extremely customer friendly, and also asked questions of other supplies that I wouldn't have realized I needed till until too late! Save me from a number of hidden dangers and cut out about 2 hours of extra work. I ended up needed an additional unit last minute and called 30 minutes till close driving en route, Shannon took the call and set up the whole reservation by the time I got there. Signed papers and got keys. Too easy!! Thanks. **Then unfortunately my vehicle was stolen with my contract and keys, I left a vm with the office that night and they called me the next morning having already invalidated the passcodes and adding their own locks to safeguard my belongs till I could come in for new ones.
Ive been a customer at this location for 4 yrs & sid is really caring she goes above & beyond to make us feel like more than a customer! The facitity is ran professionally & is always clean & you feel safe!!!
I was extremely pleased with my experience and first impression with Public Storage. The reservation was easy to make. An employee from the location I chose reached out to me within a few hours to confirm and explain the process. I scheduled my appointment to move in and meet with Daecia. She completely managed my expectations with the process. She told me it would take 30 minutes, and it did. She was extremely informative, professional, and thorough. I found out that it was only her second appointment. I was impressed with the staff. They supported her and each other. They were all very friendly. The unit was very clean and dry. I could not have asked for anything better.
Went in over the weekend and Sid got me the unit I needed at a good price. He was very helpful and informative. No regrets with renting at this Public Storage.
Went in today to rent Jacob was extremely helpful made the whole process nice and smooth I've stored at many places before none of them come close to this location easy access and friendly customer service and a very clean property
I have been a customer at this location since 2007, and the staff -- especially Sid -- have come to feel like family to me. Everyone totally looks out for me, alerts me if anything seems suspicious or out of the ordinary with regards to my constant deliveries, and they always have a big smile and genuine concern and warm thoughts for my well-being. I value the friendship and trust that has developed over the years.
Jake and Sid are really fun and helpful loved my visits
Thanks Sid and Jeremy! The service was great!
I highly recommend Wilson Avenue Public Storage. Sid and Bob are great and friendly and very helpful.!!!
Very helpful and kept my things safe.
Very professional operation. We switched units twice over the years, and the staff made it very easy, thereby keeping our business. Sid is always very friendly and helpful. We are moving only because we have rental properties with excess storage available. When the need arises, we will be back.
I have really enjoyed doing busy with Public Storage and thoroughly enjoy this location. I never have to worry about my property. The facility is clean, extremely secure, and affordable. The climate controlled feature lives up to the name. The staff is professional and personable, always willing to help in any way they can. Very glad I found it.
I stopped in just to inquire about storage lockers and get some prices and I just want to say what great customer service Bob and Katie gave me. I had tons of questions and wasn't really sure what would fit my needs best, but they took the time to answer every question, and were very patient, knowledgeable and helpful. I'm not sure if I'm going to get a storage unit, but if I do, this is where I'll be getting it. Thank you Bob and Katie!
I reserved a storage unit online and promptly received calls from the staff here. My work schedule is hectic and they were very understanding when it came to rescheduling. Once I finally was able to come in, I was helped by Bob and Sid. They provided me with excellent customer service. Bob gave me a quick tour of the place, showed me the storage unit, and was very informative. When we arrived back at the front office to sign the agreement, Sid provided me with invaluable information on which supplies I should purchase (the stretch film is fantastic). Bob carefully went through the rental/insurance agreements with me, setup my account for Auto Pay and made sure I didn't have any questions before I left. I would definitely recommend this particular Public Storage location to friends and family. The service was top notch and I left knowing exactly what to expect from the company.
Great service! Nice facility.
Great customer service. Very helpful and friendly!
Jacob and Tom where amazing they helped me with all my questions an concerns I would deffenitly recommend this public storage location to anyone both those guys were awesome
I enjoy customer service at my public storage on vanderventer is awesome.
Jon was extremely helpful in setting up the rental agreement. He went above and beyond to help me take care of what I needed to do and the documents I needed to make the rental happen, Would definitely come to them again if more storage was needed. Very pleasant experience.
Such and good experience. Always there to help and do not mess around. They are mostly concerned about you and will do what you need! Jon was so funny and made us feel comfortable! Very loyal!
Sid and Walt were awesome! Really easy and quick
I have been a customer at Public Storage at 5801 Wilson Ave in St. Louis since 2002. Since I became a Public Storage customer, Sid has been at this location. Sid and her co-workers have been wonderful. They have shown me excellent customer service throughout the years. I highly recommend this facility. Sid and her co-workers provide a clean and safe environment and will handle all of your storage needs. Thanks to you all for the wonderful service the last 12+ years.
Jon was super helpful! Very enjoyable and easy experience!!
Superb service. First they called days in advance to follow up with my online inquiry. Assured me that the move would be seamless and they were there to assist. Upon arrival they were kind and the customer service was excellent from beginning to end. I was relocating from out of state and in the coldest day of March the Sid and Jan kindly walked on several different levels, through hallways showed me several units to make sure I was satisfied. I selected an indoor , climate controlled unit and felt at peace. She answered questions thoroughly and efficiently. Will highly recommend to others.
Great and Friendly property! Always clean and organized. The staff is so nice and willing to help with anything. Will go out of my way to store here!
Clean, friendly staff, just what you'd hope for in a storage facility.
Went in to buy boxes and stuff for my move and the people were great! Clean office area too
Fast & Easy! Great customer service.
The property was very clean and the employees were super nice. Amanda and John were very helpful.
Public Storage on Wilson Ave is the best storage in St. Louis. Clean, well lit and secure. You can rest easy storing your goods at this location. The property managers are super friendly. My suggestion would be to provide the managers with segways to navigate the property.
I have needed packing materials in the past and Amanda has always been extremely helpful. And I've found the pricing very competitive when compared to Lowe's or Home Depot.
My wife and I are retired military and have had many storage units throughout the years. We have rented units at this location for over a year now and not only love the location, but the staff and service has been outstanding and the location is always clean and cared for. Gary
Good Storage, clean facility, staff was helpful.
Sid made the process very quick and easy. She was very knowledgeable and friendly. The space was very well lit, secure and clean.
The staff was very professional and helpful. Amanda was great, taking the time to explain and show me my options and offering thoughtful suggestions on my storage needs. I would definitely recommend taking the time to talk to Amanda if you are looking for additional storage needs.
The people that work here (Sid, Rita,Amanda, and even the new guy I think it was Jon or David) are super. They are great examples of staff who really care for the customer and they exceeded all of my expectations. I have 3 units here and they are all extremely clean and well maintained. This place is a busy place with a well designed layout. I found it so good, I opted to pass up other offers of a free first month at near by locations because I was so pleased with the facility & staff.
I would avoid renting through Public Storage. After the first year, they will jack up the rent 15% - 20% even though inflation is running at 2%. And there's nothing you can do about it. Classic Bait and Switch.
Sid & David are wonderful. I have used this location for more than 12 years. I would recommend this location to all my friends and family anytime. I wouldn't trust my property with any other facilities regardless of pricing or location. 5801 Wilson Road St.Louis, Mo is THE BEST. KEEP UP THE GOOD WORK SID & DAVID!!
Had a easy time renting my locker. The staff is very courteous and helpful. Cassia Redmond was a pleasure to work with and was very knowledgeable.