Public Storage Self-Storage Units at 9030 Watson Road, St Louis, MO

Greedy garbage people crank up your storage fee constantly. A unit I started renting at 150 is now up to 439, and I have no recourse but to go to the hassle of moving. I wasn't even notified! *** FOLLOW-UP: Whatever member of "the team" this was forwarded to, with apparent great concern, did nothing at all to address the fact that my storage fee was hiked by nearly $100. Meanwhile, units just like mine are being advertised for $179 a month. You disgusting people are nothing but vampires.

Heidi is a fantastic manager. She was able to answer my questions and get us in our new unit ASAP. I have been renting here almost six months. The building is always well maintained. The only thing is the rent can really jump after three months. So if you need it long term, pay several months in advance.

Amanda, at this location is amazing. She's kind , efficient and knowledgeable. Thank Amanda for helping me and my daughter get settled. You need more like her.

Kimi is a great property manager, great to deal with !! Clean and safe location.

Megan was so helpful with answering all my questions and helping me rent my unit. Highly recommend!

Nice place, people, and storage.

Megan is great and has helped me out alot

Megan provided a great deal of the assistance in selecting and finalizing my rental.

Megan is sooo sweet and helpful. Always a kind face .

Megan was wonderful with helping me figure out my billing issue

Megan was great thanks for your service as always.

Great service! Megan helped me update my reservation and lease to accommodate more space on the day of our move-in which saved us. We updated the lease on the computer and was in a new unit in 10 mins

Megan was a great help finalizing my storage unit and crediting my account for unused lock!

Megan was great and helped me a lot

Megan was a great help to me moving into my storage. Very professional and attentive.

//: About average 👌 ..

This public storage is great. Super clean and I felt safe here even late at night. Megan was really nice and friendly when I checked out - which is very simple. I highly recommend this storage !

Easy working w Megan to find the right sized storage unit. She is so helpful and guided the process quickly. Thanks.

Megan was amazing, great customer service, would recommend

After a short time they started price gouging. Raised the rent by $100 so now I just had to pay $280 + a $53 late fee so $333 for a 10'x15' unit. Wow great that leaves me with $30 for gas and food this week. This is pure GREED. I will be getting my stuff out of here and into my apartment as soon as I can afford to do so. I hope everyone wises up and chooses to store with good honest people charging a fair rate. If karma is a thing it's not smiling on you, shame, shame.

Megan. Job well done

Megan did me big favor that was much appreciated & always has a pleasant disposition

Megan the new manager is absolutely wonderful. She should be recognized for being a devoted employee who provides OUTSTANDING CUSTOMER SERVICE. Megan is very friendly and welcomes you the minute you walk in the door. She keeps the facility very clean and immaculate. I have been a customer there for over 10 years and I would highly recommend this facility to anyone looking for storage needs. Please convey my thanks to Megan for being such a wonderful employee. It is the employees who make a company successful. Public Storage should be honored to have Megan working for them.

Megan was an excellent help. The process was quick and easy.10/10 would recommend

Megan was awesome! She was very professional, knowledgeable, and pleasant. She made the rental process a breeze!

Great place, Megan was super helpful

Thanks for your help Megan! Great customer service

Megan was amazing and very helpful. Very smooth sale!

Megan hooked me up!

Looked at a couple different storage units and even watched a video today! I walked in expecting a DIY tour but was blown away by the level of class and enthusiasm Megan added to my visit. I Definitely did not expect that level of customer service at a storage rental; and not just on site but before I even arrived while making the reservation whoever helped with booking was extremely thorough. Great company I am excited to be a brand new customer!

Meagan was really helpful !

Megan was great to work with! Knowledgeable about the prices and units. Great experience.

The staff at the Watson Rd. location is always excellent and Megan was particularly patient with my questions.

Megan was very helpful in securing another unit for us!!!!! Very professional!!!

They were knowledgeable and very helpful with helping me pick out the right boxes for my needs. Meghan was the associate that helped me!

Megan was great

I just rented a storage unit from the Crestwood location on Watson, and I received excellent customer service there! Alexus was very friendly, greeting me with a smile right when I walked in. She was very professional, knowledgeable, and efficient while showing me the unit I ultimately ended up renting and while processing my rental agreement. Alexus is definitely an asset at the front desk for this facility!

Megan was extremely helpful today in helping me figure out an issue with rising cost on my unit. I would recommend this location just for her help alone. :)

Megan was very friendly and helpful today when I called about my delayed payment. Usually, I am billed through autopay, but I had several chaotic things happening at once in my life that disrupted my payments. Megan called me back promptly, helped me resolve my billing problem and informed me that I had not reactivated autopay when I thought that I had. She also let me know that she goes around daily to check on all of the units, which made me feel even more confident about the service at Watson Road storage in Crestwood, Mo. I really appreciated her thorough assistance and, after renting at this storage facility for two years, I confidently recommend it. I gladly give them 5-stars.

Meagan was wonderful!!

Nice and easy to find and not crowded

Megan was so nice, informative and helpful. My experience renting a space was so easy thanks to Megan's awesome customer service!

Megan was very helpful and attentive!

Meagan was very helpful and made it very easy to secure a storage space. Highly recommend going to see Meagan if you're looking for a storage space

When I stop to get assistance on a storage unit at another location. A nice lady name Meagan at the Watson Rd location was very helpful and friendly.

Stopped at this location to buy some boxes and needed advice and direction. Megan was helpful, friendly and showed a level of passion in her work that's rare to see. Great work Megan!

Extremely clean facility. Joel is an exemplary manager and recently helped me out a great deal. He definitely went above and beyond. Thank you, Joel!

Excellent service and Joel was very helpful and courteous.

This has been the best public storage i have been to.It was extremely clean the employees were very nice and helping,And the process was very quick.If you need a storage unit buy one from here!

Joel at the front desk went out of his way to help me with my locker. He even broke away from lunch to take care of me so I could get on my way. Way to go Joel, great customer service and appreciated!!!

Dan, Ari, and James were great!!!

Had an issue with our unit and district manager worked with us to get it resolved quickly and fairly.

Dani helped us get a storage unit and was excellent , in addition we had more questions about the unit itself, we dropped in and Joel couldn’t have been more knowledgeable and courteous.

Dani at the office was very helpful in renting me a unit

Dani just rented me a unit that fit my needs to perfection. I shopped around, a little, and couldn't find a better deal or space.

Danny rented me a unit! She’s awesome

Great service and very helpful woman today. A+

new manager Danny she was great helped me find the products i would need to prevent issues I had with previous storage experiences.

Dani did a great job, really made things easy and quick.

Aria was super helpful and attentive. She answered my questions and was knowledgeable about the site and services. The site was clean and secure.

Very clean and Ari was very friendly

Clean space and friendly service.

Great location, bring your own lock set up already to avoid paying 20 for theirs

Very helpful and quickly got in! 1st day went well.

We moved across the country and had a large shipping trailer that needed space to be parked while unloading it. We originally had a 10x10 storage unit but quickly found we needed twice the size. Ari was incredibly helpful through the whole process and helped us change from the smaller unit to a larger unit much closer to where our trailer was parked for easier unloading. Highly recommend and again, Ari was incredibly helpful though out our entire moving process! Thanks Ari!

Great property and Ari was very helpful!

Reasonable prices on merchandise

Clean facilities and excellent customer service during move-in.

Nice place.

Good services and clean facilities. The property managers are great!

Very friendly service!

Great facility! Ari has always been super helpful and accommodating. Great rates, clean facilities, wonderful staff.

Heather C was super kind and really helpful when I asked her what I would need when moving into a new house. She went above and beyond my expectations!

I came in to buy some boxes for a future move to a new place and Heather saw me struggling to find the best boxes for the job and came to the rescue like the awesome employee she is.

Great experience Aria displays great customer service!

The staff were great! I definitely recommend!

Ari is your Best Asset - So good I purchased twice your product.

We can in about 45 minutes before closing regarding a reservation. We needed to change a few things. Ari was pleasant, polite, and knowledgeable regarding the property and everything about it. Would highly recommend!

Great experience. Easy fast convenient, friendly service. Clean facility

Its a place to store your stuff. the staff is hardly there and difficult to get ahold of. the interior building smells, only has 2 functioning carts. my stuff has been tucked away a while. the bill keeps going up with no explanations..? but my stuff has always been safe there. dont expect 5 star service but i do trust them to keep my stuff safe.

Came in asked about storages, and Ari helped me.

Pleasure to do business with this office. Very friendly and extremely helpful.

I made my reservation online. Joel called me within an hour to see if I had any questions. In the conversation, I found out that I had reserved the wrong space. Joel was so nice and patient as I created a new reservation and then he cancelled the incorrect one for me. I am looking forward to temporarily storing my things at his location.

Dan offered great service. Thank you!

Ari explained autopayment and everything else about renting storage unit that I was wondering about...she's a great listener and communicator...I feel confident about her competence in the service Public Storage provides.

Great location - clean and secure

Great management and facilities

Very clean. Fast service.

Clean, efficient. Courteous staff. Great experience.

I was price checking for small units. Manager at location was very nice, showed the unit, & answered all my questions thoroughly

Excellent service, clean and truly helpful to the customers.

Good service , clean units, friendly staff, gated secure

Been very helpful! Love the $1 promotion!

Ari was so helpful and happy to help me set up a unit! Even on mothers day! Great service and experience! Wow!

Great service, very clean space

Public storage Watson is great! I’ve used them several times for family storage and they are great!

Great Service. The district manager, Dan, was extremely helpful.

Very nice manager, quick process, clean facility. Would highly recommend.

Ari was great and extremely helpful.

Check in was easy. Faculty is clean and secure

They are very helpful in helping select the correct size unit for your needs and explain everything you need to know

Just checked in and everything was very easy. Ari is very helpful and friendly.

Great service and clean location!

Dan and Ari were great! Thank you for the service.

Location was very clean and the staff was helpful.

Clean location. Great customer service! District Manager took care of my every need. Top notch company to do business with

Very helpful in planning to declutter!

Place is always clean, always someone there to help you. Anthony was a big help today checking on my unit today.

Great service, explained everything in detail letting us know everything we needed to know. Jesse did his job very well. I appreciate the great customer service

Jesse's the man!! Killer service @ great facility

Big thanks to Jesse for such wonderful service!

Jesse and Andrea have always been super helpful and thorough. They are very friendly. I’d recommend to friends.

Great experience, clean, safe.

Jessy was great at the front desk. We are very happy with Public Storage and have used you before. Outstanding company.

Andrea was very helpful. i needed boxes for a move and she assisted with the selection and loading . Thanks Andrea!

Ari and the rest of the staff were always friendly and the place was always clean

Andrea was very friendly and helpful when I stopped by to rent a storage unit for the first time. She took the time to show me around the facility. The property is very secure and well lit. I definitely feel safe moving stuff in alone. Very clean units and property with reasonable pricing. Highly recommend this place.

She was excellent and helped me with everything I needed.

Very nice and easy service at this location!!!

Very clean facility and friendly staff! Would definitely recommend!

To the management of Public Storage located at 9030 Watson Rd. St. Louis, Mo. I would like to express my sincere thank you to your employee Andrea for her prompt consideration and positive resolve to my concerns. I would whole heartily recommend Public Storage in the future. Again; thank you.

This is a great facility. The staff is always friendly and prompt with service. The property is clean. Probably the best facility that I have used for storage.

They are very friendly here. Andrea help me and your friend who are very difficult to please.

Andrea has been great to work with !

Andrea did an awesome job, very professional and helpful!

Andrea was mire than helpful. She was certainly thorough and thoughtful with my senior ways. I needed repeating and she was patient and made sure I understood all. Thanks

Excellent customer service, clean units, great location!

Andrea gave us incredible service! Highly recommend.

I was going to rent at the huge shiny new storage place (Extra Space Storage) just a couple miles west f Public Storage on Watson but was 100% turned off by a very snotty customer service person when I asked simply if they match prices with Public Storage on exact units. She almost laughed as she explained how amazing their customer service was why they didn't need to match prices. I thought that was funny because since you normally are in and out of a storage facility without having much interaction with the staff, what counts most as far as their customer service is your initial contact with them which wasn't going very well at Extra Space. The person on the phone at Public Storage was much more courteous and happy to answer my questions and invited me over for a look. I was able to secure a price online for the unit that I wanted and that was less expensive than going to the store first. The agent at Public Storage discovered that I could actually get a bigger unit, a 10 x 15 for the price of the 10 x 10. Their facility is a little older, but other than a janky button that lets you out of the gate everything looked clean, nice and in working order. I was extremely happy with the size and location of my inside unit and they seem very easy to work with.

Andrea was great...very thorough...

Andrea was great to deal with!

Andrea was complete and thorough in her explanations. She showed us alternative spaces and guided us through signing up easily.

Andrea fixed in 5 minutes what no one else would fix😊

Andrea was Fabulous!

Great place!

Do not rent from here. They add on fees!

Andrea was and very helpful!

Andrea was most helpful, explained everything thoroughly, made sure we understood, took me out to show me the storage, and then was willing to go with us again in the freezing cold once my husband arrived. This is the second time we have rented at this facility and have been pleased before, too.

Bryan was professional and friendly. He answered my questions easily. He also remembered me being here a couple weeks ago.

Do not...I repeat DO NOT (is bold type and italics an option here?!) rent space here or at any Public Storage location. If I could give negative stars I would. I rented a space for two months and it was the worst experience from the moment I walked into the office the first time. The staff is incompetent and clueless, and at times rude. The upper management group refuses to answer the phone but when forced to they do not properly address issues but instead ensure that they perpetuate. I have overpaid by nearly $150.00, which they refuse to refund to me and on top of that they sent me to collections. For what? For an account that reflects a zero balance but, again, is overpaid. No one seems to know anything, including why we were sent to collections for an account with no balance (they won't acknowledge the overpayment). But no one seems to want to do what's necessary to fix it, either, so we just keep getting passed around from person to person, none of whom answer the phone and when they finally do they just play dumb. The staff in the office isn't worth even talking to, because they literally know nothing more than how to show you where the units are and how to open the gate. Learn from our mistake: DO NOT RENT FROM PUBLIC STORAGE.

The best customer service from Heather. She gets it right the first time every time

The manager named Heather was excellent. Her customer service is second to none. She's highly knowledgeable and was able to help me out tremendously when I moved in and when I vacated. On a scale from 1-10 she is a 11. Truly a asset to the company. Thanks for all of your help Heather. 😀

As far as storage goes it's fine... but there were weeks when the gate was wide open and broken and the staff was quite rude one day.

Public Storage attracted me cause it appears clean an professional . I was very happy with my questions and not getting something bigger than I need. Heather was very helpful and courteous. I definitely use Public Storage again and recommend it to my family

My experience with Public Storage was a great one. I have always been skittish about using storage companies for my belongings, but this time the atomspehere made me feel excellent.Heather was very clear on what I would receive for my price and made very clear the terms and conditions. I can say I will reccomend this place to every one that I know who needs storage! Who says businessman or women can't be honest!

Excellent service thanks for the help

property manager, Missy, was extremely helpful and knowledgeable. Got my entire transaction processed very quickly. She is an excellent representative.

The employee Heather is very friendly and knowledgeable.

Great HVAC!!!!

Rashedi was amazing in helping me with my storage, really awesome and nice guy, without him my experience could've been worse. Overall great experience, would recommend to anyone

Rashedi was awesome! Took care of me and my family. Got things moved in and settled smoothly.

Service was excellent and facility is very clean.

I recently moved and needed somewhere to store some things. This was my first experience with having to do this, so I had a lot of questions. Kirsten made the entire process easy. She was knowledgeable and very friendly.

Great customer service. one of the Cleanest properties I've seen. Walt was very helpful and answered all my questions with a smile.

Expensive but it is what it is

Nice helpful people that work there

It wasn't the closest location to me but a co-worker recommended it because the staff was super friendly and the prices were great. Co-worker was right: Jessica was very happy to help me with my extra belongings and the prices really were fantastic. It was definitely worth the extra drive!

I had a good experience here and Jessica is a sweet heart I would come back and I would recommend public storage to my friends and family

I came to public storage to buy some boxes. Melissa was there and she was super friendly. She made deciding what I needed easy. Would defiantly recommend.

Went to this property for my storage needs and Jessica was very helpful! Thank you

Helpful staff. Clean location. Best prices.

Best storage is have found so far. Very clean and Jessica was so friendly and professional. Cant wait to do business with them.

Great place to use.... friendly staff... Jessica is great and very helpful. Will recommend to friends.

Very clean property and knowledgeable staff.

Jessica was a great help to me

Helpful cheerful little blonde girl named Jessica very willing to help me find EXACTLY what i needed. Best service for the price. This was at property number 07012. Very satisfied highly recommend to others.

Nate, was fantastic!!!!!

Because they actually answer all your questions no matter how dumb it is. Great people to rent from!

Nate did a great job!!!!

Nate was very friendly today when i walked in to get a storage unit. He is awesome. He explained everything to us and his service was the best! Thanks Nate for everything you did today!

Excellent service.

My girlfriend and I recently moved into a new house, and her being her she didn't like most of my stuff. I had to find some place quick, cheap, and easy to store my belongings. I called up and spoke with a lady named Christina and she helped me with everything I needed. Definitely will refer this to another friend. If you're reading this, thanks Christina!

I recently moved to a new apartment and I had a lot of extra furniture and appliances that I needed to store elsewhere until my boyfriend gets back from a job-related vacation to set up (I'm only a 5'2 girl, so carrying everything up those stairs would've been impossible). I decided to put my items in a storage locker, and called up to the facility. I was immediately welcomed my a cheerful voice through my cell phone. The woman on the line answered all of my many questions and was incredibly patient with me. I really enjoyed Christina's amazing service, and will recommend this location to all of my family and friends.

Used this place for some storage while we sold our house. Everything went really smoothly, everything as advertised. Prices were good compared to other options.

I had the best experience and service here !!☺ and the young lady that took care was so helpful and really new what she was doing !!☺ I think her name is Christina!!☺ thank you for all of your help and service !!☺ sincerely Tim Concialdi !!☺

Had a very pleasant experience with the manager Christina. She answered all my questions and was very thorough.

I needed some questioned answered about my storage unit in Arizona and Kim and Christina were extremely helpful in answering my questions and explaining things to me. I find the employees at this company to be very helpful, but I would like to take this time to recognize and thank Kim and Christina specifically.

Kim was very helpful

Kim and her crew did a great job of finding the right solution during our family's move. The facility is very well maintained...

Kim was very helpful and the property was clean. After looking at a lot of other storage sites here in St Louis, I found this to be best for the price.

Kim is amazing at what she does and I will always come here as long as she is here.

Everything was just fine at first, but then about 6 months later I get a notice about a large price increase...then another price increase about another 6 months later....I am now paying 40% more than when I first moved in. I am currently paying $50 a month more than the regular price. I am tempted to get a new unit, but it would be too much of a hassle to move everything. I am not happy with the large price increases. This place is fine for short term, but I wouldn't recommend this place if you are planning to store things for more than a few months.

Have used this location multiple times for storage. Kim is very helpful and professional, the location and my unit are both very accessible, the facility is clean

Kim is amazing. She told me that if in reserve online I can take care of special promotions instead of walk in prices. I took,out my phone and reserved the unit I needed and took all of 15 minutes from walking in, reserving, touring and signing the contract. The place is clean and all the information is obvious but presented professionally. As my first storage rental this was an amazing experience and hope all public storage follow this location's lead

Kim is always cheerful and does a super job!

Kim is always very helpful and courteous. very professional and knowledgeable when I have a question. By far the best customer service in my opinion

Kim was very professional and friendly when i was keepin helping a mutual customer. Would recommend this facility for all your storage needs

Kim the manager was very friendly and professional, she answered all my questions. I will definitely recommend this property to my friends for all their storage needs

I just want to thank Miss Veronica at Public Storage she was a great great help with me finding a storage space today very sweet person recommend to come to public storage and see Miss Veronica

My husband found this location for storing our things after we cancelled a move suddenly. Kim worked with him really hard to make sure we got the size and price that worked for us. Additionally, the property met his high security concerns. We couldn't be happier -- and we thank Kim for her great service!!

I was making a delivery for a mutual customer and was having a few issues and the property manager Kim was very helpful and accomidating...Very clean facility, i would store here anytime

This is the best run storage facility you could ask for!! It is extremely clean, well-lit, secure and well managed. Kim, the current manager, is amazing; any time I have a question or a concern she has been able to answer it, or resolve the problem quickly and effectively. ( If I weren't happy, I wouldn't still be here; I've been renting storage units here since 1999 ! )

Kim is very nice, helpful, knowledgable and efficient. The storage units are very clean and well kept, and the location offers a variety of options. This is by far the best storage location for miles around.

There were several movers and family involved in this task and everyone commented on how proficient and friendly that they found Kim to be, my experience was the same. The facility is convenient and clean.

I have been a patron of this facility for nearly 5 years. Kim is always helpful knows everyone and is a professional. That is why Public Storage has my business.

When I rented my first storage unit I was very concerned that I would be able to rent a unit. A number of people were coming with a truck from the area where I used to live in Jackson, Missouri. Kim was the person there on that Saturday morning and she made me feel very welcome and important to be renting a unit there. In fact, I needed two units. The place is very clean and seems to be very efficiently managed. When I went there to get things out of my unit, when I bumped into her she was always friendly and remembered who I was and where I was from. It makes a person feel good to be so recognized. Also, when I checked out of one of my two units today Rita was friendly and very helpful. I would recommend Pubic Storage to anyone.

Got boxes at this location and Kim was very polite and helpful

All I can say is WOW! This is how customer service should be everywhere! I run a business and can only hope my employees are as friendly and helpful as Kim and the rest of the staff at the Watson Road location. I left a different storage company and am kicking myself for not leaving it sooner!! This location is very convenient and clean. We rented a large a climate controlled unit and Kim was fantastic thru the entire process. Best storage location ever!!!!!!!

What a fantastic experience!! Kim helped us rent our unit and she was extremely helpful, friendly and knowledgeable. The entire renting experience was extremely smooth and easy. Everything was explained perfectly and Kim made it all easy to understand. Also, this location is the cleanest storage facilities that I have ever been too. Highly recommended!!! A+++++++++

In a world where customer service is dead Kim gives me hope. She is not only friendly and knowledgeable but she has the gift of being able to listen to what we need and do her best to comply. I have had experience with other storage facilities and Kim's location is the best we have ever had. Hands Down. Rent from Kim and you will not be sorry.

Kim was so helpful that I wanted to move in and live there instead of my condo complex. She makes my life easier everytime I see her. Thank you so much Kim!!!!

Simple to use and great service. Kim was a great help getting me set up and closed out. Great deals on boxes and supplies too. Made my two part move easy.

Sarah was very informative and made the process quick and easy.

Kim was very helpful and friendly. I would recommend the Watson Road facility.

Kim provides excellent service; storage unit clean. All-around great experience at this location. Thanks Kim!

Outstanding Service and location! Kim and Shannon were outstanding!!! We are a local business needing more storage and this was the place we chose out of many in the surrounding area!!!!! Thank you again Kim!

Great information from the manager there. Kim was very knowledgable and helpful.

Kim, the manager, was quite helpful and professional. Overall a very good experience.

Everything is clean, the staff are friendly. I like the security of the gate to enter the storage area.

i have been with this property for the last two months and have been very happy! The ease of the online renting and the first visit with walt, all the way to current assistance I have had with kim. If i got in a situation, I would know who to come to. Thank you Walt and Kim

Kim and Shannon must have been sent from heaven. They helped me in so many ways. They genuinely care about their customers. A rare trait these days.

Kim was very helpful and patient with all my questions

Long time renter (probably too long) but with assisting elderly parents and relatives I have had the opportunity to use climate controlled and non-climate units. And in a pinch was set up with additional unit with minimal paper work, staff always available when needed. Great secure location with easy access. Also never an issue with a blocked drive, layout made it easy to have cars(s) right outside and other patrons very courteous - it was surprising how large a truck can be and still get in and out with ease.

Kim the property manager was very helpful. The property was neat and clean.

I have used this facility for several years to store important items of mine. Kim, the manager, at the Watson Rd. Public Storage facility, has always been helpful, courteous and accommodating of all my requests. I would highly recommend future rentals at this facility.

Kim has always been extremely helpful when I have been to the office. She us very friendly and knowledgeable. Great asset to your company

I am using this facility for the next month are so while my house is being restored due to a fire. There check in process was seamless!! I reserved my space online, then came in at my leisure(before the check in date, of course) to finish the paperwork. I worked with Shannon and Walt. They checked in with me a couple of times and then today he walked me to the unit and helped me make sure I had the right size. The place was very clean, everything explained in detail.

I am from Brooklyn and I stopped in at the Public Storage to purchase some shipping supplies. I can not say enough about the help I received from Shannon she was absolutely fantastic! Her customer service went well beyond I could have possibly hoped for and even though I do not usually write reviews I just had to announce how wonderful she was. She was knowledgeable, courteous and beyond beyond helpful.

This facility is clean, the employee Walt who showed me around was courteous, and we are very pleased with the storage unit we rented. The hours are a little short, ending around 5-6pm depending on the day, and that is frustrating, but other than that we are very happy with our rental.

The staff has always been professional and helpful. The property is clean and I feel very safe when I am in my storage unit.

Went in to buy a few things and Kim was extremely helpful!! I will deff come back

Kim is terrific. Very customer friendly.

Very clean and professionally run facility. I'm always amazed at upkeep and appearance of the property as was as the courteous service. We always drive away assured our belongings are well protected and safe. Would definitely recommend.

Kim and her staff do an outstanding job! They are courteous, patient, friendly, and very cooperative with the ridiculous demands I put on them. Kim even helped me get a late fee waived from my account when I was a day late making my payment-for something I did. I got the days mixed up and Kim was most grateful to assist me in that way. The property is clean and I felt very safe there-at all times in the days and nights. I would recommend anyone use this facility and if I never need extra storage one day, I know where I'm going!

I had a great experience at Public Storage Watson location. Kim was incredibly welcoming and walked me through the entire process. My storage unit was incredibly clean, as if it had never been used. All of my questions were answered and I left confident that my belongings would remain safe and sound. I also appreciate that there is not a minimum monthly rental requirement. I can simply rent for a month while my family tries to sell our home. We have many extra pieces of furniture that we need to store for a month or two.

Have always been treated with courtesy and respect. Kim the manager even greets me by name when I come in, is always happy to answer questions I have and even called me when I accidentally didn't shut my unit all the way when I locked it.

I was shopping for moving supplies and found public storage. I stopped in the store at Watson Rd. and was pleasantly surprised at the service that Kim provided. Not only did she provide exceptional customer service but even helped carry my items to the car.. Kuddos

Best storage around for the money friendly customer service and my property stays safe with a gated lot Kim is awesome talk to her she will take good Care of u

Kim gave us the absolute best customer service ever. 5 Star for sure!

I recently rented a unit at the Public Storage on Watson Rd. and the experience has been a great one. I ended up needing a larger unit than expected and Kim went out of her way by staying late for my arrival and saving me money on the unit!!! This property is clean and has easy access as well. Great job Kim and THANK YOU!

I needed packing materials for my Aunt Sissys' move. Kim had just helped her sister move, and had great packing suggestions for us. She was exactly correct about all the packing needs. She was so helpful, and even carried the boxes etc to my car.

Was in this area recently and saw Public Storage. Saw on TV that they sell boxes and stuff so I decided to stop. Spoke to a very pleasant and knowledgeable young lady named Kim who helped me tremendously with the supplies I needed. Will definitely tell of my experience with this young lady who was very helpful. Also I did like the boxes and wrapping stuff.

I rented a public storage from the watson location.Kim the property manager was absolutly amazing she walked me through the whole process with a breeze and walt showed me my unit another awesome experience.I highly recommend this place the costumer service was amazing you will be very happy with your decision

To sum my experience in one phrase: The best possible customer service in this industry! Not long ago my father passed away and as a result my family and I had to down size my mother’s house very quickly. We suddenly found ourselves with a need for storage. We made several calls around town and checked out a few places and we decided to go with Public Storage in Crestwood Mo. based on their friendly staff, clean facilities, and great location, the best we had come across in town, by far. Kim and her staff could not have been more accommodating as our transition was one that had to be accomplished in a very short time. We were very impressed with the level of service and knowledge provided as we were in need of a variety of packing material and storage boxes. Kim and her staff were able to effectively show us the correct items my family and I needed to make our move to the unit easy as can be. We were so impressed with Public Storage facilitating my mother’s needs that I moved items into an additional unit for myself as well. Not only that but Kim and her friendly staff exceeded our expiations and were able to find a unit for my sister at another location across town that was closer to her. Since our move into the Crestwood Public Storage Kim, and her staff have been very outgoing and upbeat each time we come in to ask question, make bill payments, or just by waving hello as they patrol the facility. This really reaffirms our confidence that our items are kept safe in a well maintained facility. It is easy to tell that Kim loves her job and cares about her customers. This kind of personal customer service is a rare thing to find in this fast paced modern world. I am truly grateful to Kim at Crestwood Public Storage, for giving me the peace of mind, that we have chosen the right spot to store my family’s memories.