Public Storage Self-Storage Units at 9030 Watson Road, St Louis, MO

I rented a unit through the app that after taking possession I realized it was not the best fit for what I needed. I stopped by the location this morning and Danni was in the office, she was very helpful in finding a way to get me in a unit that was a better fit! Great customer service! I would recommend this location to anyone with storage needs. Interacting with a friendly and courteous employee like Danni made this a pleasant experience.

Dani rented me a unit and was extremely helpful, knowledgeable and courteous!!!!

I rented unit #126 from April 2024 to December 2024. An employee named Blake Borders accused me of putting a stick in the gate one day and not punching in my access code in order to sneak in, which I never did. Also, an employee stole my lock one day to illegally make a copy of my key and on different occasions, stole my birth certificate, debit cards, and state ID's out of my unit. I later found out that I was being illegally recorded here (I'm not talking about the cameras they have all over the place to legally record everyone. I'm talking about I was individually illegally recorded at all times, even in the restroom, where there are no cameras.) I'm currently in the process of having the FBI and US Department of Justice investigate this place. I'd suggest you go elsewhere if you want to keep your belongings safe. Also, the front gate wouldn't work a couple times when I needed to access my unit in order to get my work clothes, which almost made me miss work.

Public Storage and service rep Dani were great!

Amazing crew! Tammy Jessie and Danny were all cheerful and positive attitude when helping me! They go above and beyond for their customers. Will be returning this fall!

Excellent service!!!

Jessie is amazing! Her ability to answer any questions I had was top notch! Will recommend this location to anyone in the area with a need for storage!!

She is a good worker and she is easy to work with

Jessie is a 5 STAR employee!!

Very friendly and answered all my questions

I’m currently renting a space and can’t access it because I lost my key. Was told someone beside the active attendant on location would have to come and break the lock. That was almost a month ago and haven’t heard anything, what am I paying for at this point?

Lucy was a big help. She was very informative and patient.

jessie made this an easy experience and is very sweet!

(((( SCAM ALERT)))) Public Storage uses highly manipulative and deceitful sales tactics to rush you into making decisions and accepting FREE insurance whereby you are then locked into a contract and have to jump through hoops to get out. The call center rep claims: "Hurry...Hurry...Hurry.... storage units are renting fast"....meanwhile the rep tries to slam me into a lawyered up contract agreeing to accept their "FREE insurance for 1 month ... but then requiring me to jump through hoops .. after I sign the contract....to get out. She warned me the computer was timing me out if I did not hurry and the storage locker would be gone if I did not agree to their terms and conditions....so I declined to rent storage. I don't need insurance for boxes containing papers. After getting all of my personal information, she notified Public Storage office on Watson Road that I had a reservation for storage. The lady that works in the office called me about my reservation. I informed her I had no reservation and asked who told me I had one, she said she did not know. Another tactic these big companies use to scam and deceive people. The right hand does not know what the left is doing. This is one of many big companies that uses manipulation, deceit and scare tactics coupled with lawyered up contracts. I recommend to STAY FAR AWAY from Public Storage. The rep also told me they can raise prices whenever they want. What a horrible way to do business. Public Storage has terrible reviews on the internet. That's KARMA!

Reserved online, was the same called and told that I could finalize in store when I checked in. Arrived with all my things to store and the doors were locked, no one answered when I called the store directly. Called customer service and they couldn’t get a hold of the store. Was told I could finalize thru the app but that I would be charged $30 for a lock even if I don’t need it. Avoid this place, they are terrible.

Very helpful and attentive staff. Safety precautions are great and the units and temperature controlled. Would recommend.

Erin is the best. So knowledgeable about all my needs

Greedy garbage people crank up your storage fee constantly. A unit I started renting at 150 is now up to 439, and I have no recourse but to go to the hassle of moving. I wasn't even notified! *** FOLLOW-UP: Whatever member of "the team" this was forwarded to, with apparent but dishonest "concern," did nothing at all to address the fact that my storage fee was hiked by nearly $100 in a month without any notification until I noticed it on my credit-card bill. Meanwhile, units just like mine are being advertised for $179 a month. You people are nothing but vampires: Disgusting and dishonorable vampires.

Heidi is a fantastic manager. She was able to answer my questions and get us in our new unit ASAP. I have been renting here almost six months. The building is always well maintained. The only thing is the rent can really jump after three months. So if you need it long term, pay several months in advance.

Amanda, at this location is amazing. She's kind , efficient and knowledgeable. Thank Amanda for helping me and my daughter get settled. You need more like her.

Kimi is a great property manager, great to deal with !! Clean and safe location.

Megan was so helpful with answering all my questions and helping me rent my unit. Highly recommend!

Megan is great and has helped me out alot

Nice place, people, and storage.

Megan provided a great deal of the assistance in selecting and finalizing my rental.

Megan is sooo sweet and helpful. Always a kind face .

Megan was wonderful with helping me figure out my billing issue

Megan was great thanks for your service as always.

Great service! Megan helped me update my reservation and lease to accommodate more space on the day of our move-in which saved us. We updated the lease on the computer and was in a new unit in 10 mins

Megan was a great help finalizing my storage unit and crediting my account for unused lock!

Megan was great and helped me a lot

Megan was a great help to me moving into my storage. Very professional and attentive.

//: About average 👌 ..

This public storage is great. Super clean and I felt safe here even late at night. Megan was really nice and friendly when I checked out - which is very simple. I highly recommend this storage !

Easy working w Megan to find the right sized storage unit. She is so helpful and guided the process quickly. Thanks.

Megan was amazing, great customer service, would recommend

After a short time they started price gouging. Raised the rent by $100 so now I just had to pay $280 + a $53 late fee so $333 for a 10'x15' unit. Wow great that leaves me with $30 for gas and food this week. This is pure GREED. I will be getting my stuff out of here and into my apartment as soon as I can afford to do so. I hope everyone wises up and chooses to store with good honest people charging a fair rate. If karma is a thing it's not smiling on you, shame, shame.

Megan. Job well done

Megan did me big favor that was much appreciated & always has a pleasant disposition

Megan the new manager is absolutely wonderful. She should be recognized for being a devoted employee who provides OUTSTANDING CUSTOMER SERVICE. Megan is very friendly and welcomes you the minute you walk in the door. She keeps the facility very clean and immaculate. I have been a customer there for over 10 years and I would highly recommend this facility to anyone looking for storage needs. Please convey my thanks to Megan for being such a wonderful employee. It is the employees who make a company successful. Public Storage should be honored to have Megan working for them.

Megan was an excellent help. The process was quick and easy.10/10 would recommend

Great place, Megan was super helpful

Megan was awesome! She was very professional, knowledgeable, and pleasant. She made the rental process a breeze!

Thanks for your help Megan! Great customer service

Megan was amazing and very helpful. Very smooth sale!

Megan hooked me up!

Looked at a couple different storage units and even watched a video today! I walked in expecting a DIY tour but was blown away by the level of class and enthusiasm Megan added to my visit. I Definitely did not expect that level of customer service at a storage rental; and not just on site but before I even arrived while making the reservation whoever helped with booking was extremely thorough. Great company I am excited to be a brand new customer!

Meagan was really helpful !

Megan was great to work with! Knowledgeable about the prices and units. Great experience.

Megan was very helpful in securing another unit for us!!!!! Very professional!!!

The staff at the Watson Rd. location is always excellent and Megan was particularly patient with my questions.

They were knowledgeable and very helpful with helping me pick out the right boxes for my needs. Meghan was the associate that helped me!

Megan was great

I just rented a storage unit from the Crestwood location on Watson, and I received excellent customer service there! Alexus was very friendly, greeting me with a smile right when I walked in. She was very professional, knowledgeable, and efficient while showing me the unit I ultimately ended up renting and while processing my rental agreement. Alexus is definitely an asset at the front desk for this facility!

Megan was extremely helpful today in helping me figure out an issue with rising cost on my unit. I would recommend this location just for her help alone. :)

Megan was very friendly and helpful today when I called about my delayed payment. Usually, I am billed through autopay, but I had several chaotic things happening at once in my life that disrupted my payments. Megan called me back promptly, helped me resolve my billing problem and informed me that I had not reactivated autopay when I thought that I had. She also let me know that she goes around daily to check on all of the units, which made me feel even more confident about the service at Watson Road storage in Crestwood, Mo. I really appreciated her thorough assistance and, after renting at this storage facility for two years, I confidently recommend it. I gladly give them 5-stars.

Meagan was wonderful!!

Nice and easy to find and not crowded

Megan was so nice, informative and helpful. My experience renting a space was so easy thanks to Megan's awesome customer service!

Megan was very helpful and attentive!

Meagan was very helpful and made it very easy to secure a storage space. Highly recommend going to see Meagan if you're looking for a storage space

When I stop to get assistance on a storage unit at another location. A nice lady name Meagan at the Watson Rd location was very helpful and friendly.

Stopped at this location to buy some boxes and needed advice and direction. Megan was helpful, friendly and showed a level of passion in her work that's rare to see. Great work Megan!