Kim was very helpful. Fixed a issue I had with my email address. Very fast and friendly.
Ms. Kim makes storage easy! If she doesn't have an immediate answer, she gets right back with you. Extremely helpful. Thanks a million!!!
Kim was amazing and so kind and so helpful!!
Kim made this experience absolutely wonderful
Kim was very helpful and friendly.
I just became a customer, and Kim has been absolutely amazing. She called me this morning and was so kind, patient, and helpful. Moving and finding storage can be stressful, but she made the whole process feel easy and welcoming.
You can tell she genuinely cares about people and takes pride in what she does. She answered all my questions, made sure I understood everything, and never made me feel rushed. Customer service like hers is hard to find these days.
Public Storage definitely has a good one on their team. Thank you, Kim, for making such a great first impression and helping me feel confident about storing my belongings here!
— Gigi’s Hair Designs 💜
Mrs Kim was great to work with and made getting my storage auction from storage treasures very easy and fun!! Thank you very much!!!
Very patience person, communicate very well with customers.
Just rented a storage unit the process was very easy and Kim was very pleasant and helpful and made the check in process very easy highly recommend
Kim was really nice! Loved dealing with her! Very friendly and helpful!
Ms.Kim was so helpful in the office
The lady who greeted me Kim was extremely helpful and very well mannered. Overall wonderful experience would recommend to any one to come here. Felt right at home
The manager at this site is the nicest and most productive manager that I have ever encountered at any storage facility she goes above and beyond her scope of duties…
Kim was very helpful getting us set up starting our storage unit!
Very reasonable priced storage and they look out after you.
Love it here. Office manager is amazing
Kim went above helping me with my unitand beyond
Jennifer is very helpful & knowledgeable. She made it very easy to get a unit
I truly love this place. It is clean the lady that runs it. Her name is Kim. She is amazing. She's very sweet understanding. She's nice. She really is the face of this place. She works hard, she works all the time, and she loves it, that's the greatest part. You see the passion on her face. And her words, she's just a down home, really awesome person. And she really, she really is the face of this built this business. She is the reason why I decided I went from cleaning out in a storage unit to renting one and even though it gets like 17 minutes for my home and I could probably find a place that's closer she inspired me to get it here. I like talking to her. She just she's awesome. She's an awesome person. And that makes this place awesome and the prices of this place isn't that bad at all, like right now, they're doing a special type thing, it takes it only costs you a dollar for your 1st month and then you have to pay a $29 Admin fee, but that's anywhere, but no, this place would not be the same without her. I probably would not rent this place without her.Because she really brings the joy.She brings everything to it.The ambition to wanna want to rent it.I like dealing with her, I devise anybody and everybody.If you need a storage unit, come to this place.Public storage is the place to go in independence.
Kim is an amazing property manager. Friendly and has kept this place clean and secure.
My personal favorite public storage location on frontage road independence, the managers always make this place the best storage facility in the Kansas city area for me shes friendly professional strict respecting and a hoot to talk to. Its secure, ergonomical convenient access off 291 its great and where ill continue to go for my storage needs, yall kick ass !
Nice, friendly, professional and informative lady. I appreciated her help and conversation.
The storage facility is excellent and well-maintained. The manager, kim, has top-nl5ch customer service skills and is willing to help answer any questions you may have!
The lady miss Kim was so sweet and helpful to me and made the process of moving so much easier. She does amazing at her job.
So nice and helpful. Will definitely be continuing to use this facility.
Awesome friendly and amazing customer service!!!
Very nice customer service by Kim!
Great experience far service Kim is awesome
wonderful service, quick and succinctly to the point and Kim has a great vibe about her
Kim was great and extremely helpful! She helped me change my unit super fast and smooth thanks
Kim is very knowledgeable and transparent. She knows her job well!
Very nice lady helped me front
Lady was super awesome. Had good communication skills.
Had a very awesome experience with Mrs Kim, as always!
Clean and secure. Staff is very helpful and aware.
Kim is awesome. She's very chilled and understanding her energy is great and protective. Thank you for keeping my things safe.
Kim was amazing! Always book through her the call centers don’t know as much about the units and property! She was so helpful in getting me the correct unit! Thank you so much public storage!
The manager here was very helpful and patient with me!
Kim gave us Great customer service and was very thoughtful with all the information, details of the storage rental space.
Great personality very helpful
Kim made things simple to understand and her energy was happy and infectious. Super helpful with any and all questions!
Kimberly is an absolute delight. She is wonderfully helpful and nice. She helped me out and got my rent down. <3
Angel was most amazingly nice and helped me out with all my questions!
Kim was awesome. Super helpful helped and friendly.
Kim was very helpful. She gave me more days to make sure I get all my stuff out of my unit. I appreciate everything she does would recommend them to anyone.
Very friendly and helpful. Office clean an efficient!
Great customer service and super nice
Great place to rent and the service is very quick thanks to Chris
Kim is amazing. Friendly, knowledgeable and trustworthy. I feel comfortable storing here.
Friendly service get things fixed ASAP
The manager Kim is so nice and helpful. Truly tries to help with anything. Best experience with a PS employee from any other locations I've dealt with over a lifetime.
The receptionist Kim was absolutely lovely, very helpful and kind. Excellent service!
Manager is amazing!!!! Answered all of questions with honesty and quickly. She does a great job of keeping property clean and secure
Kim was really nice and sweet and really helpful
The property manager was awesome Jennifer
Kim was the most helpful and kind. Best Customer service Experience Ive ever had.
Christy was very helpful and was able to get me a sizable rent decrease after the rent was raised.
Jennifer helped me apply for a job
Kim was very helpful and kind help me out in a big way thank you so much
Jennifer was the best she held me a lot
Kim was fantastic and friendly ,made the start up process super easy
Lady working the front desk was awesome did a fantastic job
Kim is awesome and very helpful
I love Kim she’s the sweetest
Kim is an amazing manager and super helpful and supportive. She was very understanding to our situation and was able to satisfy our needs!! Thank you!
I just wanted to recognize your manager at this location, ms Kim. Our whole experience at this facility has been amazing. She has gone over and beyond to cater to what we needed at this storage locker. Great customer service is top notch. Always has a smile on her face and helped to make our experience here 5star. I wouldn't want to place my things anywhere else.
Kim was amazing! Super personable! Will recommend to everyone I know.
They where very understanding and helpful when i need to change storage units due to me having a trailer and needing easier access to the unit! Thank you!
Kim was very friendly and helpful with my issues.
Kim was awesome. Respectful, helpful and professional. This place has been the best
I've used this storage about 5 or more times over the years and so far no complaints. I love the app that let's you in the gate just by a press of a button
The property manager is really sweet and helpful. I had a m great experience at this location
They went out of their way to help me! Merry Xmas!!!
Kim was extremely helpful .. Provided all the details and contact information needed to make the process of future payments much easier.
Jennifer was very helpful and made the whole process easy to understand.
Jennifer is awesome and very helpful
Kim has truly been an asset to this storage facility. Not only does she bring a smile and a warm welcome she has been looking after the property so the robberies have stopped. Makes me feel much better about having my things there. This company truly needs more ppl like Kim.
Kim was great ! She handled everything I needed and had it done super fast also explained things very well. !!! Very pleased
Staff, here is fantastic. We love this facility.
Ms.Kim is awesome ,very knowledgeable and kind update. Today ms.Kim and I discovered my items that I had for the previous unit was not big enough so she worked with me to find a new unit that was fittable for my items. She’s really a rockstar.
She was great. Thanks Kim..
Me Kim was a delight and very helpful with my storage unit.
Kim was the best! She helped with everything I needed and was very kind.
Kim is excellent to work with great service
Kim is a wonderful worker and worked miracles for me when I needed help
New property manager Kim got the job done!! Quick professional service. Thank you!
Nikki was the best public storage employee that I have dealt with in my 3 times of using your services. Very friendly and professional and knowledgeable. I will never use any other facilities but this one again. Great job.
We had a storage unit on 42nd Street in Independence, MO for a short period of time. Our experience was wonderful! Our unit was clean, secure, had very easy access, and at a convenient location for us. The employees were very helpful. If ever needed again, we will definitely use Public Storage.
Angel was very nice and professional!!
I took advantage of the free month and free lock. I was in an emergency situation and needed quick storage. It was a relief to only pay 26$ for the 2 weeks I needed to store my belongings. Angel helped check me in and Jennifer helped ch3ck me out! Both deserve a nomination 👏 for job done well. They were a blessing coming and going.
Angel was so kind and helpful!! Great experience!
Angel is friendly and resourseful!
Angel was so nice and helpful!
I had a storage unit that was rusted and I wasn't able to close it and lock it. I highly recommend having WD-40 with you. Angel called the next day and let me about it so she did everything she could to make sure I was able to have a functioning lock. I came to help her. They've been good to me so far
Christi is awesome and extremely helpful. Thank you so much.
Angel was great helping me out on my unit and new bill
Angel was a wonderful person to work with today! Was very kind and helpful and made the whole process so much easier!!!
2700 m 291 frontage rd independence mo angel did a great job
Angel was awesome! We nice lady!
Came to rent a storage unit and Angel was amazing with the help.
Was helped by two lovely ladies. Definitely recommend!!! Very helpful and friendly.
Sherry is absolutely the best. She is available, kind, and on it! I moved to Denver and she went out of her way assisting me with getting my belongings, excellent communication, and just being a good human. Rates were fabulous and superb customer service! I could do everything from the Public Storage app. Highly recommend! Thank you for being so wonderful Sherry, I greatly appreciate you!
Ms Sherry absolutely best Customer service highly recommend! :)
Woop woop Jennifer was very informative and really had good tips for the storage units. Really impressed
Jennifer was very helpful and great at breaking everything down to the tea.
Great experience, was a pleasure doing business! Such a nice lady! Jennifer*
We had such a positive experience and were able to get a good deal on a storage unit. Thanks to Jennifer at the front desk we got to see the unit and she was very helpful. Highly recommend coming here for your storage needs :)
Jennifer was very helpful after we bought a storage unit on auction the process was very easy and fast compared to other places five stars from us
Jennifer muy contenta con su trabajo a pesar que no hablamos su idioma hizo roto lo posible por arreglar la cotización
Shawna went above and beyond to help me when I needed it the most, She is really caring and great at her job! She is my absolute favorite from Public Storage! She's also hoooooooooot! Which is complete bonus!
Aaron and Jennifer were amazing staff members saving my day🙂🙂🙂
Aaron and Adam were amazing and super helpful they are great
Lady at the front desk Shawna did a splendid job with getting me a unit today. Quick and fast service
Thank you Jennifer. Very helpful when I lost my code!!!
Thank you shawna for all the help yesterday. We really appreciate it.
Thank you Shawna for all the help and being very nice about everything.
Jennifer was very helpful and explained everything in detail. Great customer service experience.
Jennifer was a sweet heart she made everything understandable.... Good staff
Lady at the front desk Shawna did a splendid job with getting me a unit today. Quick and fast service
Great customer service ! She was so nice helped me at the very last minute and was very kind about it I had a horrible week and she brightened up my day need more people like her in this world ! Thank you so much Jennifer !
Jennifer provided amazing service in a fast amount of time
Aaron was great!! The most help ive had here and stopped me from not using public storage again. Glad i called today and got
Him!
The best place to store your things Arron on 291 public storage is awesome the most professional and polite would definitely use agian
Jennifer R property manager at public storage in independence. Missouri have been a great addition. In my personal opinion, public storage needs more great managers like her.
Jennifer was very helpful and courteous
Jennifer at the front desk is amazing at what she does. A1 customer services. Thank you for helping me and my wife when needing a storage unit.
Jennifer at the front desk was very helpful. She gave good details on how the storage units were setup and how to access them.
Jennifer R went out if her way and helped me with unfortunate situation and has empathy for the uncontrollable. Good people good place. !
It was very, very clean and everybody was very, very helpful. Especially Jennifer. She was very kind and knew all the answers. Thank you
The manager Jennifer S is the most amazing person! Best place to store your belongings with the best service possible anywhere.
Still the best 3 months out! Thank you to manager Jennifer S.
Would recommend this location and first and foremost site manager Jennifer to all my family and friends.
Great customer service and excellent staff. Jennifer S was great in helping me with getting my mother's storage unit to me when she passed. Very appreciated! 😊
Jennifer S… SUPER HELPFUL!!!
Jennifer Stone at the front desk has been a great help to me. She has help me to get to get 2 storage units at this location. I definitely will recommend her for your help and needs!
Jennifer was very nice and explanatory/showed the unit and explained in depth the due dates and poss late fees assessed and when they would post. Thank you Stacey bumgardned
Katherine at Public Storage was not only VERY knowledgeable about the process of securing me a rental unit, she was very friendly and professional.
They are very lucky to have an employee like Katherine representing thier operation.
The whole process was painless, smooth, and informative.
Cheers!
Jim
Fixed the entrance door (closest to the office) since my last visit, and also both of the main gates don't have any gaps in between either. So a little more secure.
Due to a particularly hectic period I opened a 5x10 online and then let my account lapse without occupying the space. The attendant was outstanding working with me and helping me to realize I actually needed a 10x10. She was so patient and terrific. I so appreciate her help. Keeper!
Katherine is amazing and beautiful!!!! Thank you for all of your help!!!
Great customer service Katherine was the lady's name she was very helpful
New staff is good. Thank you for making a change where needed. I feel a lot safer keeping my stuff here now. Had very unpleasant experience before that cost me several hours and several dollar$.
Jennifer made my move out day a breaze. Thank you
Great rates, quick and easy access. Highly recommend for your storage needs.
Public storage is where you wanna put your 🏠 up Katherine was a big help to me Thx Kath
Good. Place needs to Be A lil cheaper