Katiyanna she was very helpful give her raise please
I thought I was gonna leave a bad review after hours of trying to get in my storage locker talking to countless people. Finally, the girls at Spring Lake Park facility managed to overcome everything and work out all the problems if they were great they were friendly. They were helpful. They knew what they were doing so I give them a five star review. Thanks to Jay and
Katie.
Michelle is the best! The transition from my smaller unit to a larger one went smoothly. She went above and beyond to help answer my many questions. She even called me noticing I had trouble with the elevators and helped me solve the problem. Great experience at the Spring Lake Park Public Storage. It’s clean, cool inside, carts work well and hold a ton of stuff. I would definitely recommend!
So very friendly and helpful.
Super helper! Great Service
Haylee was welcoming and professional ~ showed us units and helped with getting us familiar with property
J was very helpful and thorough with everything, made my experience super easy. Five Stars definitely
Great experience here. Helpful staff - I want to mention J. Thanks so much!
Gina was great and provided us with excellent service for our storage needs !!!!
Great place to do business with !!
J (Jay) at public Storage was amazing. They helped me with all my questions. They helped walk me around the storage center to pick out the right storage for my needs. Very accommodating. Did not feel rushed and that I got all my questioned answered
Very fast thorough got me a storage was in and out in less than 45min got my keys gate pass staff was friendly great price too
Katiana gave me excellent service. She was very helpful with the process and explaining how everything work. She also helped me ser up the app. Thank you
Sara was amazing on the phone. Very knowledgeable and professional. She was not here when I came in to pay and complete contract but she had J in formed and J was as wonderful as Sara was. Clean and bright and very impressive surroundings.
Tony was great and helped my husband and I rent our first storage unit! Thank you!
Great service when getting my unit rented
Great place for extra storage
Michelle was the woman who was working when I accidentally booked the wrong unit, she helped me switch to the correct unit Very easy. If it wasn't for her I probably would have ended up is wasting a majority of my morning.
Thank you Julius for helping my sin with his storage payment issue. Great job!
Wonderful person that helped me!! Did a Great job!!
Haylee was amazing, she helped me look around all storage sizes and she definitely got the knowledge she is very nice person
Great place to put your goods ,
Great prices check it out.
Julius was a great help, thank you very much
Thanks Julius he was really helpful
Julius was really great and helped answered all the questions I had. He was approachable and knowledgeable i had a great experience!.
Julius is AMAZING NEEDS A RAISE OR PROMOTION!!
I appreciate storage’s service. I hade a couple of issues. Julius, storage worker help me out with this, explained me all details what I needed. Thank you, Julius & Blain Public Storage!
Julius was very helpful with.
concern
Julius was awesome and very helpful
She took her time to help out to make sure everything was done, right
Justus was incredibly helpful!!
Great gentlemen
Julius and Justus were great to work with.
Justus kindly helped show me around and very knowledgeable. A great place to stop by and learn about storage. One of the best storage in town. Great location too. Come and check it out
Very helpful and friendly - Justus took care of everything
Michelle here was very helpful for me!
I needed a transfer to a bigger storage and she made the process smooth as custard 😄! I was right on my way thanks to her 👍🏾! thx again 🙏🏾😊!
Haley, was amazing with all the assistance and patience in showing us different size storage units. She went beyond customer service- rarely
do you find someone who is not only helpful but knowledgeable! Great job!! She's a keeper !
Great service Justus!! Helped save me as much as possible, and very friendly!
Haylee very helpful and understanding what we want done
Staff Julius was very helpful
Justus was very helpful. Thank you
Kati was so sweet, she knew everything and could answer all my questions and concerns. I would come back to this location any day i felt very comfortable and welcomed. Climate control was so clean! 5 stars all around
Kati is so helpful all the time! This location is always so clean! Sara is also very helpful, kind, and knowledgeable! I would definitely recommend this location(:
Spoke to a very helpful lady called Heylee, who gave me good information that I needed. I came in not knowing whether I would rent a unit but she was very helpful in all information that made me make a good decision given my circumstances(divorce) at the time. Thank you Halylee.
Hailey was so helpful. She went above and beyond. She was so polite and sweet.
Julius muchas gracias por tu gran labor me quedo muy pero muy satisfecho congratulation my bro
Haylee rocks , she always takes care of me and makes sure to bring a smile on my face :)
Also I got to add that the staff is all friendly now after we got to know each other a little better and I don't think I'd go anywhere else besides a spring lake Park public storage
Exelent service center I'm happy with representatives person
Julius was amazing! He helped me find the same size unit for much cheaper. He made it super easy. Thank you for excellent service!
The lady at the rental office was very helpful and informative!! I will definitely use them in the future again if needed!
My husband and I had a few more than typical needs to address over the weekend
Haylee handled each interaction with kindness and grace, she also discovered ways for us to save.
Thanks you for your assistance Haylee
The Cooks
Julius was very awesome when helping me with my storage rental... Plus he was funny!
Julius & Kati was so helpful during the process!
Julius provided fabulous customer service!! Thank you!
Always a great experience at this location. Thank you for your help Justus.
Julius was very helpful & pleasant.
Great service Julius was great at getting me what I needed for storage unit
Today we were greeted by Haylee who helped get us a storage unit at the Spring Lake Park location. She was so friendly and helpful. Wonderful employee!
We got a storage unit from Haylee at the Spring Lake Park, MN Public Storage. She was friendly and very helpful. She went the extra mile to get us the unit that was perfect for us.
except the elevaters are down alot
The staff has been great to work with. Always courteous and respectful. I’m happy with my storage space and this location.
Justus was personable and helpful with getting me moved in and helping with changing the plans last minute! Heavily recommend
Very friendly and helpful! Looked around and sign up all in the same day thank you so much Julius and Kaitlyn!
Super helpful staff! Julius and Kaitlyn signed up our family within an hour of first being there, no complications let us read the agreements with no issue. Thank you!
Excellent customer service and very helpful. Location was easy to find and clean. Highly recommend!
Haylee at Public Storage on Hwy 65 NE was fabulous! Great communication skills, very clear instructions , very time efficient. Made getting a rental a pleasant experience.
Justus did awesome helping me today!!!!! Great communicator, explained everything and answered all my questions!!! Such a great experience!!!
Had a great experience with Haylee! Answered all of our questions, super friendly, and was eager to help throughout the process. We asked for a tour and she showed us how everything works and ensured we understood the proper procedures.
Great staff.. always helpful
$1 first month + $29 1xadmin fee+ $20 lock + tax. Plus insurance (included 1st month) is $15/month for a 5x5 of you don't have other insurance.
One elevator had no light. At one point I locked my phone in my box and didn't know the code... The intercom buttons don't work and trying to flag the staff on camera didn't work, finally had to walk to the office to get my code since I needed a code to drive out. She was nice. They also provided rodent pellets as the top of my space is just metal wire.
Haylee (Manager) at this location is very cooperative, kind, and ready to extend help.
She was very friendly and answered all my questions
Renting a unit here, would definitely recommend, great folks at the front desk.
Update: We had rented from/stored with the Spring Lake Park Public Storage again a few years after this initial review. Catiana was still working there, and she remembered us from when we rented with them before. Every time we'd see her, whether we were there to pay rent or to simply access our unit, she'd always wave and say hi with a smile on her face.
Safe & secure place to secure your items. Catiana (sorry about spelling) was very helpful in setting up our rental when we first moved into Public Storage. Very friendly! Robin is there now, and she is very helpful and friendly too and helped make storing & moving out a breeze. I wouldn't store with any other company or at any other Public Storage location. Thanks, ladies!
Very personable And professional people that work for the company.
I have been renting here for years and there's no better manager & team than katiyanna and haylee! She works very hard keeping the place clean and keeping out the riff raff! I highly recommend this place to ANYONE looking to rent. The ladies are very helpful and informative and always willing to help you get the right space at the right rate. Rates do go up over time but they have all the answers to help me keep it low!
Let’s be honest: If you are going to a storage unit, it might not be the best of times. Sure, you might be storing seasonal items in a tiny locker, but there’s a better than average chance that you are in some big transition and maybe not of your own choice.
So if you are already feeling angry, frustrated, sad — or all of the above — the last thing you need is someone being difficult or argumentative, making things generally worse. Luckily, the person at the front desk every time I have been in, a person named Haylee, has always been cheerful, helpful, clear, concise and a general pleasure to work with.
Haylee helped me with my entry code that wasn’t working. She helped me get units that were close together. She helped explain about my charges in a way that made sense but also wasn’t condescending. My move has been a nightmare, but working with Haylee has been a dream… and one of the few positive spots in this process!
Public Storage should be proud to have such a person being the first contact point with their customers!
Haylee came into my place of business andwe got to talking about what she does for work. She was so informative about everything and a SUPER nice person. I felt like i was doing a rental right there sooo if I were to ever find the need to rent , I will definitely be working with this amazing lady Haylee!
Haylee was excellent , very helpful and nice !
Great services, very helpful appreciate your help thank you so much! KATIYANNA
Katiyanna made us feel so welcome with her warm attitude! Highly recommend the place and the people working there!
Katiyanna was very helpful with the entire process
Katiyanna excellent services keep it up
Katiyanna Very helpful fast and great attitude!
Katiyanna & Katie they are very helpful
Nice indoor/outdoor storage spaces.
I want to leave this review to shed some light on by far the best employee your company has to offer. I had been struggling with issues related to my payments for my rent for a couple months and had a very hard time trying to get things figured out and resolved by several employees at this location and also with a few people at the corporate office. The day finally came when I walked into the spring lake park office to be greeted by HAYLEE BEHNKE. First off she was very happy, calm, friendly and an overall wonderful presence to be greeted by walking in the door. She was very patient with me as I explained to her with some frustration all of the things that I had been struggling with for the last few months with my rent. She proceeded to handle the situation EXTREMELY well and did everything she possibly could to accommodate me and the troubles I was having for the last few months and in very little time she got everything figured out for me and I walked out the door with a smile on my face! I hope she gets the recognition she deserves for being the BEST employee your company has to offer!!!
The area is well cleaned up and haylee was always helpful and handled/answered every question she was very professional and I recommend this place
Rose took my call just before close and let Haylee know I was on my way in and worked together so that when I arrived right before closing time that they had everything ready for me and although I had a million questions but they took care of it all and went great when others would have tried to rush out at closing time so that was really cool.
Many thanks,
Owner
Scott Hausmann
Hail Experts Inc.
Haylee was great to work with, I came in right before close and took her time to make sure I had it all squared away!
Kati was amazing! I had the most pleasant experience renting a storage unit here, excellent access, extremely clean. I would recommend to anyone with a pulse. Even if you have no need for storage, you’ll need one anyway!!? She even let me borrow her dust pan! 🙂
Tim helped answered all my questions and showed me around the whole property. He was very helpful and was able to get me into the perfect unit for my needs.
I actually had a great time setting up my account and my unit with the site manager, Justus. They informed me of everything I needed to know, and they were very kind and professional. We even joked around a little and that made it a nice and relaxed experience. This is my first time renting a storage unit, so I didn't really know what to expect, but I'm happy to say it went very well thus far.
Justus was the absolute best! They took care of every need I had and went above and beyond! 10/10 highly recommend!
Justus was great, keep up the amazing work!!
I was on the phone for over an hour, hung up, told no one could help me. I was just trying to get access to an additional storage unit that I had reserved online. I literally talked to 10 people finally got lucky and spoke to Brian. He was amazing sat on the phone with me and resolved my problem. He is an asset to the company!
Justus:
Excellent job
Very fast and direct
Friendly essence
Katiana:introduced me to this location with compassion and understanding due to bad circumstances I was under
Love them both and thank you for all your support
David
Haylee was a excellent help and pleasant to deal with.
Quick & Easy
Thanks Justus
Clean and safe location.
Justus was extremely knowledgeable and helpful!
Hailey and Katianna are the best! Extremely helpful very friendly went above and beyond to help me
Brian was very helpful super friendly. I really recommend going to this location for storage rental. Thanks Brian :)
I Just Want To Say How, Incredibly Helpful, Knowledgeable “JUSTUS” Was In Showing Me How To Login To Your Website, I So Appreciate Him Taking The Time To Show Me.. Some Extra Few Step.. To Make It Easier, To Get In And Out Of The Gate.. And My Storage Unit. Thank-You So Very Much.
Just us was really cool and very helpful
Justus was Awesome at taking care of all my needs and getting me switched on spaces. Fast easy and pleasant service. Keep up the great work!!!
Haylee did a fantastic job getting us in a smaller unit. She made sure we had everything we needed to make it go smoothly and was a pleasure to work with
It's a decent enough storage facility. Rates 4 stars because I don't like that you have to enter a code to leave. Sure, getting in... but to leave? More hassle than it's worth and causes too many traffic jams.
Tim helped us. And he was very friendly. Gave us all the information we needed and explained things very well.
polite, professional attendant
Tim offered me great service. Left with no questions.
I expirienced something that I've never seen in the past with this Public Storage and it was awesome! I was able to reserve, sign up and pay all online and we did not have to go into the office at all. We downloaded the app, signed in with the instructions provided in a email, showed up and was able to open the gates with my phone, got to our locker and the lock was there already.
This is by far the best expirience renting a storage locker and by far the easiest and fastest.
Update: I started here with one locker, the experience has been so positive that I now have 5 lockers here. That is a testament to how well this facility treats it's customers
Great service and staff clean facility. Interior units are nice can pull into storage to unload indoors
I have a love/ hate relationship with this location lol but lately they been taking my complaints serious so I upped my rating
Katiyanna is amazing at costumer service!! She was very helpful and knowledgeable and made our experience all the better. Kudos Katiyanna!!
Got a 5x5 space, temperature control for $15 a month. Was $11 couple months ago. Cheaper then most out there.
I rented a indoor unit, for a couple of months, boy do they have that place locked up, u need your code to get into every door and elevator, the map is a little confusing but you get use to it, good prices on units, and friendly staff too.
Karla was very helpful with getting me a new storage space, and the proper size for that amount of stuff I have.
Karla was very respectful and understanding of my needs,
I appreciate Karla she did an awesome job.
I like the place it’s very nice and clean.
It’s very secure too.
Fantastic service! Great experience & wonderful people! Katiyanna and Roger were great! Answered all my questions!
Karla & Bebi was great!!!!
Katiyanna, elaine, and Misha work very hard in the office and the property to keep the place clean and running good! This is the place to be and they are 1and4!
This shop is ran very well- thanks for the help!
The young lady wasn't I. The office she was doing her job. I suggest that they are able to put up a sign stating that they are away for a few minutes, so that way they don't have upset customers who came to pay their bill.
Loved storing things here! Service was great from EVERY employee and the unit was clean and in excellent condition. I had other storage units closer to my home but this place had the best deal and best people. Highly recommend!
No complaints. They need to up their security however
Public Storage app is awesome.
The app opens everything and the staff are friendly @ Silver Lake location.
Katiyanna was pleasant and helpful! She showed us our choices and got us taken care of in a timely manner.