Public Storage Self-Storage Units at 6263 18 1/2 Mile Rd, Sterling Heights, MI

My experience with Public Storage has been a chaotic and terrible time. The facility has often been dirty and my unit’s floor lights have been out almost the whole time I’ve rented my unit. I’ve found the place littered and dirty quite often. It can be hard to get ahold of someone and if you have technical difficulties ir problems out of your control it’s “Oh well” until they reopen. Now the staff there are really nice. They do what they can to do the best of their ability. There is only so much they can do until you have to take it up with corporate. Theresa and the young gentlemen there have always been the nicest and most helpful. Unfortunately, Public Storage as a whole is a joke. The prices are skyrocketing… I mean skyrocketing when you first sign up you think you are getting a deal but if you are on a budget go somewhere else truthfully. Since with them my rate has gone up four times. They will not help you or give you discounts. Corporate is also a joke. They do not care. I truly say and mean go somewhere else. Public Storage will not leave a great taste in your mouth unless as a company. To conclude, they say they will look into this comment and for feedback but they won’t. They don’t care.

Theresa is super nice. We got their 30 minutes before closing and we still got a tour of the units and she didn't mind renting us 2 units past closing. Awesome set up they have there!

No real complaints about this location, but in general I am disappointed with the public storage brand. Out of no where after being a renter for a year and a half, they increase my rent by $50 a month. Then when you try to fight them on it they deny you. Im not getting any added services with this increase and their response is offering me a smaller space. So, with that being said, I will go somewhere else for $100 less a month. I probably should have already done this. The lack of customer care for people who pay their bill on time every month - it's cool but the storage rental market is competitive so before you book with Public Storage - do your research. In todays market of inflated pricing - don't choose them!

My experience with Public storage, it’s always a good one, Teresa help me with the process from start to finish, she went above, and beyond what she could do, and took care of all my needs. Thank you for having a person like that.

Teresa, the current building manager, is GREAT!! She helped me with an issue with another employee and answered all my questions with honest answers. She is trying her best to work on issues within the building that her boss (Aaron) is neglecting. I hope she is around for a very long time.

Teresa is the best! So incredibly helpful with getting a storage space for my company at an incredible rate. Would recommend to everyone!

Absolutely love this place and happy that I am here instead of any other place. Convenient location, great road access in and out, especially for semi-trucks, which I use. Temp controlled, clean and well maintained. Honestly the best staff to deal with also, friendly and helpful, I can't say enough good things about them. Highly recommend using this facility.

The woman there is a blessing she always helpful kind and going the extra mile for her customers

Horrible place please do not give your service here the guy Martin is racist he came outside to my car and banged on my window to ask me if I was handicapped and why was I parked in the handicap parking spot he told me he was not servicing because I was black and to leave off of the property those were his exact words he called the police on me because I came in the location and asked for a supervisor to try and get better assistance and because I was parked in handicap I do not recommend this guy needs to be terminated immediately racism’s and discrimination should not be tolerated

Staff is incredibly helpful and the facility is very clean.

Great service. John the representative was very helpful and friendly. Great service. I felt very comfortable while moving into my unit. The facility was clean. This facility specifically had good rates.

Very helpful and knowledgeable.

Martin is a great help at the storage unit. Helped me my first day find a unit that was the right size for me. Always happy to help and provides great customer service.

Rule's are a little sticky & expensive but safe

Very clean facility. Martin, the property manager, is always very helpful & informative. When you have questions, he doesn't try to rush you off the phone like a lot of people tend to do. I highly recommend this location.

Hi I just want to say that Martin is a wonderful worker he know what he’s doing he’s kind he’s gentle he’s very helpful he just a great person all the way around

This place was awesome! I walked in and noticed that the place was spotless then I spoke with the manager on duty nicest guy you'd ever want to meet, so very helpful then unexpectedly I noticed that where units are stored it was extremely clean nothing like what you'd expect at most of the other storage places so I bid on an auction won the auction went in picked it up he was very helpful explained everything to me perfectly I am pleased and will recommend this place to anyone in the area that's looking to store their things.

Thumbs up to Martin

This place is very clean, safe and well taken care of. We loved everything about it until they raised their prices a few months after we moved our stuff in. And not by $5 or something insignificant. They raised it by $31!!! They do this because they know people won't want to move their stuff and will end up paying that amount. What a scam!

5-Stars for Martin.

Great place to storage your things never had any problems the staff at this location are outstanding,understanding, caring people they really work to keep your thing safe

Public storage at 6263 18 1/2 mile rd is the cleanest. Management is very efficient and took the time to answer my questions. Martin took the time to show me different size units and had me to watch on the computer screen how to get the most out of the storage place . The price is great and fits my budget. Thank you Martin

Martin was so professional and helpful. This was the first time that I have ever used a storage unIt and I am very pleased with the customer service.

You can’t stop Martin

Great experience! The manager Martin was friendly, top notch, extremely helpful, and professional. Promote this man! I am so glad there is an office at this Public Storage location. No way I could have gotten the service I needed at a self-service location.

Martin did a great job helping us with an upgrade when we pulled up with our moving truck. Saved us money that only a skilled advocate for us could do. Martin is a great asset for the public storage company and should be promoted for providing excellent service to myself and the group I was with!

Service was great

Rented here for 1 year. Very clean facility and storage unit, Climate control was great. Martin the manager was friendly and answered all my questions. I would rent here again, great price also. Thank you for a great rental experience.

Martin was very helpful and informative.

Martin is #1 in customer service. He helped us tremendously today.

Martin is the greatest!

Martin is amazing and exemplifies what true customer service is all about.

Wow!! Went to a few different Storage locations and stop looking when we went to public storage where Martin really knocked it out of the park. Got a great price and Martin was so helpful and caring, we rented a unit right on the spot!!! Anyone looking for storage, save yourself some time and go see Martin at Public Storage on 18-1/2 Mile in Sterling Heights!

Martin. all day!

Very nice and professional employee working there. Explained all the process and helped us getting the right size of the storage unit.

Martin went above and beyond to resolve an issue that I was having at another facility. Very friendly and very helpful. Highly recommend Martin to take care of your storage needs.

Keep it but Martin

Very nice worker helped us out great we need more hard dedication like him.

Martin was amazing. He truly went above and beyond to make our experience comfortable.

Very clean facility, Martin helped me find the correct storage space I was looking for they have great rates and wonderful customer service I highly recommended.

Great customer service

Great storage place highly recommend

Martin is super friendly and helpful! I feel safe with the storage space and the hours are super convenient

Martin this pubic storage is a great place I Highly fully recommend 😀😃😃😃😃😃👌👌👌🤝

martin

Thank you martin.

Martin is the best in the business. Thanks for everything.

I never had to deal with a storage unit facility before but Martin is very knowledgeable and helpful and made my transition seamless. He answered all my questions, and I felt confident with this place. If there were no interactions then I would be second guessing and also would be more stressful. Glad that this place had a live officer personal and Martin is the right fit. I recommend this place and ask for Martin, he will help and address your concerns. Thanks Martin!

Was wonderful service, great priced as well

I was having some issues with my rates increasing and Martin took the time to reach out and was able to come up with a great solution that kept my rates the same, and was even able to lower them. Really appreciate him thinking outside the box and coming up with a solution. Thanks again Martin.

Martin was fantastic with us and guided us through the whole process! Highly recommend!!!

Clean Friendly prompt service terrific!

Martin was amazing to work with. He was beyond helpful and took his time to explain the process to us. He truly made getting a unit an enjoyable experience.

Martin is an excellent-professional manager and customer service representative. Very helpful and friendly. Reasonable rates and availability. Clean and organized facility. Safe and secure premise. Management is very responsive and communicates with polite responses to general questions regarding the rental unit and concerns or comments. I highly recommend this facility for any future renters needing a quality rented unit and its exceptional management. -Wendy

so clean and the best thing is martin the manger of there he is very helpful and he treat the customers just like one of his family

Martin was in amazing person to deal with , he made the process so easy for us , really helpful and Honest person .

Great service from Martin, thanks budd…

This man is very nice ..has helped me out alot.thats how a business should be.thank you so much

Martin is absolutely awesome, his customer service is phenomenal. I had a unit that I never used and he was able to have a refund processed and the unit closed after the monthly payment had been taken out.

Helped me out a ton! Very thankful, can't say enough good things.

I was a auction bidder Martin was very helpful and very respectful great service....the best public storage iv been to I totally recommend this location

I was a auction bidder Martin made it very easy and professional the store Was very clean...overall great service

Martin is GREAT! I really hope corporate pays attention to these reviews. It shows how much he cares even though some people can be complete jerks to him sometimes. I've watched him remain patient and kind, resolve the problem and move forward. All with the customers best interest being top priority. Thanks for being a stand up guy! (He deserves a BONUS)

I just want to say a special thank you to Martin. He has always been so polite and very helpful. The facility has gone under alot of door repairs and he has gone out of his way to be helpful and patience with me. I would recommend this location because of Martins help , knowledge and patience.

Thank you so much Martin.

Happy New year

Happy new year martan

Happy new year martin

Happy new year martin

Martin was extremely helpful in answering my questions and assisting me when I wasn't able to get in touch with the manager at my property. He was friendly, courteous, and diligent. Thank you, Martin!

Rented and really like the place. Very clean and always attentive staff willing to help.

Martin was outstanding and attentive to my needs. When my movers lost something he retrieved it within a matter of moments. I strongly suggest using this facility.

Martin was more than Helpful Went above what I expected

Very nice place to store one's possessions. The person running the site on 18 1/2 mile Rdq. Martin was very knowledgeable and helpful. I would definitely use them again if I needed to store additional items. EG

Excellent services and very friendly staff.

Great place

Martin is the best regardless. Keeping up the excellent work.

Martin was great

Thanks Martin. We love you

Merry Christmas

I been using this storage for at least 6 month’s now, and Martin is great over there. When and if I have any problems he’s there to help. Thank you so much!!!

The property manager Martin knows his property like the back of his hand I was completely impressed with the fact on my guided tour to my storage unit that he knew at that moment there were two palette cards that were missing he explained every bit of the contract every bit of the security 2 mi Andre assured me in my choice to choose public stores and place to store my belongings he is a true gem to the corporation

Martin was great at helping me make my payment for another location. He also helped put in an issue for an overcharge.

Customer service rep Martin was very helpful in assisting me with having a lock removed from my unit due to a lost key. This was done in a timely manner and I was alerted as soon as this work was completed!

Martin is so nice. He been really helpful with everything.

Clean facility. Martin is great. Wonderful service.

The property manager at 6263 public storage is very unprofessional does not know how to mind his own business I would never rent a storage unit from these people as long as that man is still under management and his name is Martin telling the person with the unit they can't take something out and sell it to me telling the person with a unit that they can't take anything out and sell it to me and he's not allowing it I think this person ought to be sued

Martin has been so kind and helpful and it is much appreciated.

Martin is super cool and has helped me and my family out tremendously just now. So grateful for him.

Great experience, very helpful and facility is super clean and convenient!

I had a great experience at this public storage. Martin was so welcoming and very helpful, he really made you feel like he cares and is there to help you with anything he could. I definitely recommend this facility to everyone!!!

Helpful staff.

Martin was so nice and helpful. Even checked on us a couple of times to make sure we were good. Really appreciate his help. Made moving fun with his stories.

The 18-1/2 mile Sterling Heights, MI location is very attentive and pleasant to deal with. He calls you back within minutes if you leave a message with a question. Clean and secure location. Their sites are easy to work with also. The 800 number is pleasant and responsive too. Clean and secure location.

Martin is always a great help & friendly

This is a great place very helpful staff clean facility good rates

Great service!!!

Best storage unit experience we could ask for, martin is always super helpful with any thing we might need !! Highly recommend to anyone looking for a unit in the area! :)

Excellent customer service! Professional and helpful

Martin is always professional and accommodating. Facility is always clean.

We have rented with this public storage for a could of months with no issue. Very clean and easy to navigate. Highly recommend!

Needed help with a payment issue and Martin was very helpful in resolving the issue. Thanks Martin!

I am a professional businessman who stores here with Martin. Martin as helped me in so many ways that I can’t help but keep coming back again and again. Speaking of coming back, don’t forget to stop into Nonas Collision in Madison Heights.

There was an employee named Martin working today and he was very nice to me. He had great customer if you’re looking for any public storage place with good customer service 18 1/2 mile is the place to go.

This place is rocking. Martin has to be the King of storage. Place is so clean and organized it is beyond belief. Definitely worth coming here even for my supplies.

Awesome service, walked in to get a storage unit and the manager recognized me from a year ago and still had it i had some important stuff in there and i been looking for it everywhere, thank you martin your awesome! Do recommend!

Martin is really on top of the storage game. Always look forward to coming in to see him and pay my bill. Thanks so much Martin.

Martin Has always been so helpful

Martin at this public storage on 18 1/2 mile road is such a great guy always friendly and helpful to all of us customers. Please see Martin on site.

Auction Bidder

Martin, gave me and my family great service.

Awesome storage location and AMAZING staff ask for Martin he definitely goes above and beyond to meet all your needs. Thank you Martin we appreciate you.

Very nice staff, happy to be a customer at this specific location. Moved from another state and was complete in awww how welcoming the staff was. I would highly suggest using this facility for all your storage needs! Very clean as well!

Martin is a great worker. He made sure my Simi truck (18 wheeler) had a reserved parking so I can accommodate my customer. Greatly appreciated, thank you!

Martin is an amazing worker 👍🏾👍🏾

I honestly love this location, and MR Martin is awesome,

I have been renting here for a little while now. Initially worked with Martin to get the correct size unit. It worked out great. He was knowledgable and extremely helpful. Plenty of room for all of my stuff in his recommended size of unit. The facility is great too, especially the climate control. As far as security, it is top notch. Need a key code to get in and out. Lastly and my favorite part is tjat you can drive right in to the building to unload, which works out great for those rainy/snowy days.

Martin very helpful and knows a lot to help people with locks and storage space.

We bought a unit at auction and you never know totally what to expect. This location was very well maintained and Martin was very helpful and professional.

Martin was great in helping me and answering all my questions.

Martin is very friendly and has helped me out a lot

Martin got me an awesome deal today. Really knows how to handle business.

Martin rocks the block. Best service ever. Thanks for everything. 100👆

This establishment ran by Martin is a phenomenal one! Highly recommended!

Clean. Friendly service. Martin is always very helpful.

Martin did a all around A1 + job from start to finish. 18 1/2 mile PS has it going on

I rented here for about 5 months, great prices, FANTASTIC service from Martin. He helped me find the right sized unit and always offered to help me with anything I needed, even moving my stuff (pretty heavy items). When it was time for me to leave the unit I had an issue with billing. One call to Martin and he handled everything. The customer service experience from Martin is by far the best, great guy.

Conveniently located. Very clean. Climate controlled units and The elevator always smells so good lol. One time I was blocked in the garage and the manager Martin helped me get out quickly. And Martin is always there so I don’t have to meet anyone new

Nice, clean, and friendly environment. The store manager Martin is amazing he helped me with all of my needs. He even helped me download the app that opens the gate.

Martin is really nice and helpful.

Have leased a unit for the past 2 years. First from Beyond Self Storage and after they were bought out by Public Storage. Pros: Good security, EZ access, Carts provided.

IM AM SO SO GLADE YOU ALL CHANGE AND NEW MANAGEMENT , BEYOND SELF STORAGE TO PUBLIC SELF STORAGE CAUSE BABY , THE STAFF’S THERE BEFORE THEY MADE THIS PUBLIC STORAGE, WAS MESSY AND IT WAS JUST TO MUCH I MOVED OUT BECAUSE OF THE DRAMA, BUT I WILL BE BACK CAUSE OF NEW MANAGEMENT!!!!

Great experience today with Martin helping my brother and I find the right sized unit for what we need👍

Great storage unit, place was very clean, the service was good, at the front desk a good guy named Martin will assist you very well and fast. I recommend using this location.

Martin was very kind, patient and knowledgeable!

Horrible service

THIS Facility has the most immature and irresponsible employees I have ever met in my life as a business owner I am disgusted in the service I received and what was done to me at my time here at this facility

I tried to work something out with a employee and they had a very bad attitude and could not fix my problem

This facility far exceeded my expectations of a storage facility. Very modern, clean, and units are easily accessible. Martin is very helpful and is the backbone to why this facility is such a good place.

I miss beyond self storage after public storage took over it’s not the same as it is very dirty not clean like before and the inside smells like cigarettes really affects my Asthma also they say 24 hour access and it’s not true you will get locked out So be careful. I talked to Martin and he said nothing but very rude and disrespectful things. As well as my rent kept going up overtime. VERY UNPLEASUREABLE EXPERIENCE DO NOT RECOMMEND

Martin did a fantastic job getting us set up with our own unit. He was kind, knowledgable and extremely helpful. We are very grateful for this experience and cant wait to get our stuff in there!!

I can't thank Martin enough for his help getting me set up at Public Storage. He walked me through the rental process on the phone. Then when I went there, he walked me through the storage process. Better yet-HE wasn't happy with the space I rented so he got me a better one! And it was obvious he was having a bad day, but made sure MY time there went well. Will recommend this place to anyone looking for self storage. THANK YOU MARTIN!

It's my first time renting a storage unit. It was a clean facility. Martin has been top notch, this whole experience for me. He was great at getting me all setup with a 10x5, but I realized later after I started loading the 10x5, I would need a bigger space and he made the transition so smooth to a 10x10. And made sure I didn't get charge for 2 units as I switched out my stuff right before my next due date.

This is absolutely great I wasnt convinced about having a 3rd level storage unit but with this facilties app access doors and available moving carts it couldn't be more convenient! Definitely recommend!

Place is getting better did not like it when they took it over from beyond storage but its looking cleaner customer service inside building is very helpful didn't get his name now they got app to open the doors& gates

On top of a great promotion the Service was Friendly; Quick; and Clean. Martin is amazing.

AWESOME EXPERIENCE getting my new unit rented. Very clean, climate controlled, and well-maintained facility. Outstanding customer experience provided by Martin, which made the whole process go very smoothly. Thanks for suggesting and explaining the Public Storage smartphone app. This place provides easy access, good price, has great security, is very will run with a knowledgeable and friendly staff. Highly recommend this location

Great service. Martin works hard to accommodate his customers.

Great service very clean I recommend this place to all my friends and family

Martin was great. Thank you for all your help!

Hello I just wanted to leave a great review for Martin here at public storage he has been more than a great help to me! I had a really bad experience at the public storage on 13 and gratiot with Rick and Caitlyn terrible communication and customer service with the not even having any place to put my things literally the day before moving out and almost as if they were blaming me to make it my fault. But thank you sooooooo much to Martin definitely a breathe of fresh air and a sigh of relief moving is hard enough but to be hit with not having any place to put it is worse!

Had a great experience, extremely helpful and knowledgeable. Highly recommend

Pros: The facility is clean and very secure, excellent customer service, Martin was very professional and attentive to detail, others should learn from him how to treat a customer!!! Cons: Facility closes too early, would be very nice if they consider the facility be 24 hours.

I called Public Storage and received a call back from Martin, the manager of your Sterling Heights building at 6263 18 1/2 Mile. He was extremely helpful and helped me pick a unit that will accommodate my needs. I locked in the unit on Monday, March 15. He me to the unit and I was pleased He was extremely courteous and I was very impressed with the structure as well. I hope o be be a longtime customer! strst

Even though I was asked to come by in the next few days to move my whole unit to another location, Martin was very willing and helpful by moving it with me and most of it for me. He was extremely patient and helpful and apologetic. I would recommend the storage company to anyone looking for one.

What a nice facility. I am very pleased with everything. A nice clean, spacious place with climate control. I'd like to say "THANK YOU" to Martin who was very helpful and very pleasant. I highly recommend this facility.

Martin is amazing! Accommodating, explains everything thoroughly and maintains a clean safe facility.

Just like most of the other reviews, Martin was great. I have never rented a storage unit before but we needed one as we are decluttering our house as we plan on selling it. The monthly price was lower than the other storage places in the area. The building itself seems incredibly clean and well lit and it's climate controlled. I would recommend this place to anyone looking to rent a storage locker.

Thanks Martin for helping me with all my storage questions. I really appreciated it!

Great facility; easy access, climate controlled, super clean. We had to change plans and Martin at this location made the whole process a breeze (perfect location and access) Support local business!

Martin did a wonderful job by assisting us in finding a bigger storage that could fit all our stuff instead of renting 2 separate storage. He save us good amount. The place itself is is clean, well lit, and safe. I highly recommend this place.

I love Martin he was a big help to me . The store is clean and safe. I will come back for sure

This is my third storage unit rental and by far the best. I started the process online and finished on-site with Martin. This guy was great to work with. Answered all my questions and gave me a tour of the facility. The place is clean and well lit.

Martin, the on-site manager, is a great help. Not only to the new customers but to the seasoned ones too. He will help everyone till the situation is resolved. He was there on my first day and sure are glad for it. He makes the difference in the business, he’s not just in the desk, he’ll be whenever is needed anytime, for all alike. I just left another storage “facility “and for the whole time I was member never saw the staff. With him there I can recommend that particular storage site to any of my friends asking for references. 10 out of 10. Keep him there.

One of the best customer service experience I've had in a long time. Martin was very helpful in setting a price on a storage unit and went over and beyond in helping me. He returned my call as promised, which in my opinion is high on my list of excellent customer service, Thanks Martin. This was at the 18 1/2 mile Rd location in Sterling Heights, Mi.

I went to the 18 1/2 Mile Public Storage location to rent a storage unit. I made the reservations early in the morning. Around 9:30am Martin gave me a call asking me how he can make this easy for me. I was so impressed that I told him that I would be there in half hour. He showed me around and he took his time. I haven't rented a storage unit before and I had many questions but he was there to answer every single one of them while he never rushed me. As we were walking he picked up any small piece of trash that was on the ground. (I guess someone threw a plastic bottle but he picked it up).. I liked that because I don't want my stuff to be stored at a dirty place. I asked to use the restrooms when we re close to be finished and they were very clean I have to say... Later on the same day, (today), I went with my son for the first load of stuff. I saw Martin cleaning up with a machine. That's important because of Covid-19. I told him that I am a high risk person in the AM, and I liked that they clean this place up with water and cleaning supplies like that not just brooms and dry cleaning... Overall I have to give this place a 5 star so far... If you are looking for an easy experience go to that place... Thanks Martin.. I appreciate it..

When this facility switched to Public Storage in less than a year, I had a storage increase. I was told the increase would take place every 6 months or annually. I am unclear why either or. The staff isn’t as pleasant. It maybe the same staff, but upon signing up with Beyond Storage, the staff was very helpful and pleasant. Not so recently. I will not do business again because of the ongoing increase ( no matter the size of your storage) and the poor drastic change in customer service.

Do the units have electricity with an outlet 24 hours x 7 days a week?

I have never found a better storage unit. I've kept my things here for over a year now. I trust the staff and the safety of the location. It's convenient for me to travel 35 minutes out this way to rest assured my things are ok. Temperature controlled I upgraded from a 5*10 which held alot of my things to a 10*5 which I fit tons of furniture, boxes, etc. All for $69 a month! Totally affordable, first month I qualified for free occupancy, then after they charge my account. Chris has been extremely helpful from me purchasing materials to box and move in to advice on storage and getting the best for my money, he is professional and always at the desk if needed. Thanks so much guys!!

Very friendly and professional. Nice place.

Facility is very clean. Staff was very knowledgeable and helpful, especially Stephanie. She answered a lot of my questions and helped me through the process. Thanks for such a great experience!

Stephanie was kind and a great help!

Stephanie Zweng was very helpful and knowledgeable and made my experience a very pleasant one.

Stephaine was very friendly & helpful answering my questions.

stephanie is the best!!

Facility is so clean and nice. Stephanie was very knowledgeable and friendly. Highly recommend.

Amazing staff / extremely clean / safe and secure facility!

Beyond Self Storage was offering competitive rates, was a newer facility and very clean. Stephanie at the Sterling Heights location helped me get a unit in March of 2020. She was awesome! I was frazzled trying to move my mom out of a senior building and put her stuff in storage as the pandemic was making everything difficult. Stephanie not only helped me with the storage space but helped answer questions and put me at ease about the move. Stephanie and the company had good policies in effect with social distancing and mask wearing. They also were wiping things down often. Stephanie was so friendly and professional. I am very happy with my choice of this facility.

Excellent staff and clean facility! Always a pleasure to work with Stephanie! I will recommend this facility to anyone in the area.

Great location with amazing staff!

Great customer service! And the drive in lane will keep me out of the weather while loading and unloading. Just what I was looking for.

Exceptional customer service, very friendly staff & clean facility!! So nice to have a great storage area that care for their customers!

Updated review I have left my initial review as I believe this experience is indicative of how a less than positive experience leads to positivity! I initially wrote a one star review for the Sterling location,however, I received prompt telephonic contact from a very professional Nicole McKenzie in marketing for Beyond Self Storage. It appears when the location is busy, or when doing an online search, calls are answered by a third party called SpareFoot. In turn it is anticipated that SpareFoot will adequately represent the companies best interests. It is possible their staff may need an update regarding the service offered from Beyond Self Storage. In light of this, in a world of social media and the frustration of a few companies communicating in only emails or only third party answering services, BEYOND SELF STORAGE IS KEEPING IT OLD SCHOOL. PROFESSIONAL STAFF KEEPING UP ON BUSINESS WITH ACTUAL PERSONAL CUSTOMER SERVICE TO BETTER SERVE THE COMMUNITY. If I do move forward with self storage I would use Beyond Self Storage! I had initially called the Steeling Heights location to obtain a description of the three different 5X5 units listed online. They were unable to promptly find an answer to my question and placed me on hold. I thought ," This is something a customer service individual should be able to answer and do I want to use a location where simple questions can not be provided a prompt answer? No. " In actuality I found customer service to have gone over, above and beyond to meet the needs of their customers!!

Outstanding! Have stored with several different companies over the years and BSS is by far the best.

I am really grateful I chose this spot. It’s so clean and new (which really goes a long way when you think about it)! I recommend talking with Tricia, she was extremely helpful and made the process really streamlined. I appreciate when customer service knows what they’re doing and gets the process done quickly!

I have to say the customer service was excellent Thank you Tricia for showing us around and being so helpful. The storage units are very clean. If anyone is looking for a unit here you will not be disappointed.

Me & My Husband .. Kenneth Just Got Our Storage Today , Clean , Nice , Comfortable , Like You Guys Wont Be Disappointed At All , Smells So Clean , They Also Plays Music Which Is Very Cool Cause As . Im Repacking My Things , I Can Listen To Music , I Chouldnt Choice No Better Storage , The Staffs Are So Nice , And They Welcome You With Open Arms I Recommend This Storage Too All Bussiness , And People That Looking To Put There House Hold Items .........

What size storage unit do I need?

What are your gate access hours?

Do you sell moving supplies?

Where is Beyond Self Storage at Sterling Heights located?

Do I need a climate controlled storage unit?

What is a climate controlled storage unit?

Super clean and friendly environment with state of the art technology. I wouldn't want to store anywhere else!