Public Storage Self-Storage Units at 2100 W Utica Road, Shelby Township, MI

The had renovations in May but never decided to fix this gutter. It's causing leaks in our units. Please install gutter for this section thank you

I am updating my review from the recent incident that happened at Shelby location 6/19/24. I am updating the rating also to a 5 star. I have been with public storage locations for 5-6 yrs and had good experiences with renting storage over the years, so I am not going to let the one incident be tan overall final reporting of my experience there so here is the follow up. The incident was a misunderstanding, i misinterpreted the situation that happened, i did report it and they did listen to my concerns and my concerns about the incident did get resolved to my satisfaction, so it is my plan to continue to rent at Shelby location and i am giving a thumbs up for individuals to consider renting from this location and any other public storage location, and I recommend them. management obviously have performed in a professional manner towards me and my concern there and I am very satisfied with the outcome. I would say the best measure of how a company treat their customers is how well they service a customer’s concerns and their despair of a complaint being reported, and they performed well in my opinion. So with that being said I will rate this company at 100% of resolving my concern. Thank you public storage district manager overseer-Ms Jones. From Debg

We arrived at the facility 2.5 hours after they were supposed to be open and all we were trying to was get to our storage unit. Service here is HORRIBLE… if you want immediate service go somewhere else and save yourself the hassle

Great place love the location but. Nobody ever answers the phone manager doesn't seem to take his job seriously....very rude and not helpful.

I rented two outdoor storage units. Five months later both units went up to 200 dollars each. I do not understand such an extreme price hike. Looking for storage facilities to have class action lawsuits soon. See this more and more.

If you rent from this company, then be prepared for them to constantly increase your rates. I rented a 10x20 unit and was originally paying $117. My rate increased to $184 in April ‘22, then to $241 in September ‘22, then $277 in June ‘23, then $315 this month. They are currently advertising the same unit for $126 and when I spoke with somebody, they informed me that they were “just an employee” and could not do anything to help. My advice to you: look elsewhere for a storage unit.

Good rates and clean facility.

It is very clean and easy to get in and out of. And the storage space is nice.

I had a great experience at the Utica public storage location. Will tested me with respect and was very courteous after I complained about an increase in storage fees. He politely explained the purpose and reason without planning me of with the usual "it's policy and nothing I can do about it" jazz. After I understood the business necessity of the increase he offered to extend my current monthly fee as a courtesy before the increase is in effect. Thank you Wilbur and thank you Public Storage for hiring such a helpful person.

Well, I have nothing but positives to say. The price is affordable, clean faculty, organized personal and very transparent with everything including contract pricing. The property manager Wilbert is top tier, he was not only friendly but over the top professional. I left feeling like I knew all I needed. I am so grateful to have found this place for my storage needs.

Michelle, the manager, is AWESOME. She has been great since I moved in. All issues handled promptly and professionally... Even the district manager stepped in to help keep my rate low... I would have moved out this week if not for them. Update 3/1/2023... Was afraid I couldn't afford the unit and had to move. Called Will and got the price increase reversed. On 2 units. Every dollar helps!!!!! Will seems to be a real pro!!!