Public Storage Self-Storage Units at 36260 Van Dyke Ave, Sterling Heights, MI

App to open gate never works

Jodie has excellent quality in service! Thank again!

Great place to rent. I run my business with multiple units and Jody always helps tremendously in keeping everything squared away

Jodi goes above and beyond to help everyone and knows her job well! Thank You!!!!!

Jodie, the property manager at this location is not only an employee that goes above and beyond to engage with the customers, but is very knowledgeable about the property. Jodie is kind, caring, and considerate. Can't imagine the customers who are experiencing hardships or simply having a bad day dealing with a rude employee. I would give Jodie 100 + stars if there was an option to do so.

The place was nice and clean. Jodie was a Bless helper.

I was in the market for a short-term storage unit to house some personal items and originally chose it because the room was described to be climate-controlled. After reserving the room for $40 (plus start-up fees, the initial total was 90.19). When I arrived, I found that the floor of the unit itself was dirty and there was no air conditioning running. I was dissatisfied that the unit did not live up to the advertised expectations and therefore chose not to proceed with the rental. Additionally, after setting up the reservation, the employee mentioned that I had not completed the proper paperwork and thus needed to come in to provide signatures. I called the next morning to ask to cancel my reservation, and she informed me that they do not provide refunds, and informed me that I only needed to sign paperwork pertaining to the insurance premium, not the rest of the rental. Collecting payment on a rental that's been cancelled within 24 hours of reservation and lack of delivery on the provided description made this a poor experience, and I highly recommend seeing the storage unit prior to signing any rental agreement.

Jodie from public storage was amazing! She made it fast and easy!

Went to see about transferring to a smaller space Jodie helped me very much and answered all my questions. Thanks so much for the great customer service.

I had the pleasure of meeting Dany today! She helped me rent another unit! She is amazing and most efficient employee I have run into! Absolutely outstanding!

Jodie was awesome! I was at another rental place and it wasn't what I expected so I left. Driving home I saw this place and drive in. From the moment I entered the building Jodie was extremely helpful. Answered my questions before I even asked them. Im so glad I ended up here! Thank you Jodie.!!!

Ms Jodie took very good care of me explaining everything thoroughly even though I interrupted her lunch she was still extremely nice and helpful. Thank Ms Jodie for helping me keep on riding this summer :)

Great storage facility. Jody is very nice and helpful 100% of the time

Jodie helped me change my unit multiple times and was very helpful and nice. It saved me money and helped me very much.

Jodie was very helpful with our rental!!

I have come back to this location because Jodie was very helpful and friendly the first time I stored here. Thank you so much

Jodie helped a recommendation of mine . Excellent job.

Jodie was beyond helpful . She throughly went through the process with me and explained to me what it consisted of. She also helped me pick out storage covering Materials which I’m so glad I bought because it covers up your belongings really well! Thanks again for your help Jodie :)

The manager there was on some real power kick. She is rude and completely unprofessional. I recommend finding another place to go to.

Stopped in the store today to make my payment and Jodie is always so pleasant

Stopped in the location today to get my gate code and Jodie was very helpful thank you

Jodi was rude I leveled headed and not compassionate me and my husband were very overwhelmed she told us that she could not help us with no transfers and that it was not her problem I have never experienced such rudeness from a manager that suppose to help customers reach a satisfaction and this just was not it

Jodie was a lot of help thanks for helping with the situation to my problems

My storage clerk (Jodie) was knowledgeable and patient while explaining signing documents, gate, lock and key operations. Jodie's performance was focused, friendly and respectful. Thank you so much for everything I really appreciate you helping me! 🙏 she knows her job very well! She always reminds me and gives me a heads up on my next due bill, and I love that because I'm forgetful at times. Thank you, hope you have a great New Year!

Stopped in the location a few days ago to buy boxes to ship some items and Jodie was a great help

I spoke with Jodie and she was very helpful and explained prices to me unlike the other storage place. What can I say Jodie sold me

Jodie was so helpful and kind, she answered all my questions, I know I was probably a pain, but she was so helpful and let me vent, even though I’m sure it’s not part of her job to listen to people’s problems. I definitely recommend this public storage. The customer service is excellent. Thanks again Jodie! 😊 good customer service counts so much, thanks Jodie for being so helpful again and patient with me.

Jodi was a great help when I had coke here to use the storage units.

Stop in the store and bought a box to ship a Christmas Present and Jodie was great in helping me pick the right size. Thank you for the help and great customer service

Went in and completed my rental with Jodie she was very helpful in the process.

Jodie is one of the most helpful customer service worker I have come across in long time

Jodie was super helpful ,

I love coming here, amazing management. Ashley is the coolest!!!!

Jodie at the Vandyke location, between 15 and 16 mile. She's the best! Thank you for all the help Jodie!

Staff is Great, especially Jodie. The unit is good. Very happy.

I've always used public storage no matter what city I was in because they always have the best rates ,but it seemed like all the property managers was mean and took Grumpy pills before they had come to work.Not this one on Banf But I think that her name wasJody and she was so polite and helpful. She even remembered me and opened up the gate for me when I showed up. She even help mr carry a couple of boxes to my unit and when I tried to tip her she refused.

Jody, was very helpful to us, my father in law last away and Jody helped with some questions that made things easy for us.

We agree with everyone, Jodie is amazing and always looking out for her customers. Our unit was unlocked and Jodie immediately called us. We highly recommend this location and we hope Jodie gets promoted!

Jodie was awesome and helped me find exactly what I needed!

Jodie is the Best Manager @ Vandyke Sterling Heights Storage - PERID!!! JMC

Jodie was super nice and professional!

Jodie has been very helpfull in assisting me in getting setup with the new unit & explaining everything to me

Jodie was very helpful.

Truth is this place has terrible there's absolutely no security I was actually there to see what it would cost to rent a storage place and was nobody at the desk I wandered the entire facility every where I wanted to go and I went I decided with that kind of security I certainly would never ever ever pay a penny to store my stuff there I think I actually to add insult to this injury I'm going to go back in time to take photos of everything I can just walk around and do it should do wonders for their business over there

Excelent service.

Martin this place is great very kind I highly recommend

Jody was a great helper with all of my questions

Thanks Jodie great service

I definitely recommend here due to Jodie being so helpful.

From the time we walked in the door Jodie offered my mother and myself excellent customer service. Thank you for hiring Jodie.

The facility was clean and well maintained. We received fast and friendly service. Jodie is always a delight to work with.

Jodie was very helpful today. Thank you.

Jodie is the best hope you guys keep her went over and beyond to help me she knows her job very very well love coming here to pay my bill great customer service skill please don't lose her

Jodie is awesome, and she is very helpful thank you for being there and help us .

Jodie is awesome and ever so accomodating.

Ms Jodie was amazing helping to sign up for a storage. Very good at explaining anything and everything I asked and things I needed to know. She's a keeper for sure thank you!!!

Jodie was helpful and fast to get me my unit

Jodie is friendly, professional, knowledgeable. A pleasure to work with.

Dany very helpful & nice.Made the whole process very easy.

I want to send a profound "thank you" to Ms. Jodie, for her help in securing a rate reduction. She has been most pleasant and very helpful with all of our interactions. Please make sure that you hire others with her caring attitude. God bless :-)

Jodie is a rockstar property manager - always available - always easy to get along with and very knowledgeable

Great location and a very nice staff!!! Make sure to use this facility for all your storage needs!

Jodie did an awesome job setting me up with the storage unit.

Jodie was very helpful! Thank you!

Jodie was amazing helping me and my wife

The manager Jodie was excellent addressing all of my questions.

Great customer service and rental rates cheaper than other storage places. 👍

Jodie was friendly and very good at her job. Great service. My new space was very clean

The employees there are very nice and helpful! and so far so good with my experience!

I visited the facility on Van Dyke to pay a bill that was due at my facility in Shelby Township Michigan. I walked in and there was a wonderful young woman named Jessica, she was so amazing I happen to own my business and I've been an employer for some 36 years. To whom it may concern don't let this young lady go. Jessica helped me she blessed me beyond measure set me up for automatic payment and took care of me again very very professionally I want to say God bless her and promotion comes from the Lord amen Sincerely, Glenda

Jodie was very helpful and made it a great and easy process!! You have to do your homework. There are specials available online that they can not offer on site.

Jodie and the staff at the property helped us to quickly reserve a storage on short notice. They took the time to show us the actual unit and answer all questions, as well us help navigate through the online rental process. Thanks Public Storage!

Jodie has always been very professional and assisting with any concern that we’ve had. Thank you for kindness and professionalism!

I go there. Jodie helps me she is the best person

it’s a great place!

Jodie helps me everything nice lady thnx

I have been renting from Public Storage for a few years now. Jodie has been there from the begining and has been awsome to deal with. She has always answered questions, concerns and helps with any problems I may have. If PS had more employees like her, the company itself would be better.

Just wanted to say as a customer, the service is great, place is clean, Jodi is an awesome Customer Service Representative. Thank you. Keep up the great work.

Jodie was so helpful to me even giving me a refund when a mistake had been made if I’m ever going to need a storage unit again I would want Jodie taking care of it.

Jodi was very pleasant and helpful! Everything went smoothly

Stopped in to check on spaces and Jodie was very helpful.

Manager is very nice, and always willing to help you out.

Jodie is a wonderful property mgr. She awesome with her customers. I would refer this place to others.

Jodi runs the property and keeps everything very well maintained! Love being able to trust this place and her!

Jodie was such a huge help! I had never stored my stuff before and she showed me the ropes. If you need help Jodie is the one to ask for! 😍😍

Jodie was very friendly and professional made our experience worth going back

Jodie was such a help and so kind. Thanks!

Jodie was very helpful and answered all my questions and explained policy of the facility without any nonsense and was to the point and pleasant.

Jodie was amazing! Having problems with my lock and she went above and beyond to help me. She was very personable and pleasant.

When in to see about a space Jodie was very helpful

Jodi is wonderful to work with. We have 2 parking spots and one storage space with Public Storage. I would recommend her anytime. Thanks Jodi.

Jodie Was very helpful with all the questions I had in regards to my unit. Answered all my questions. She was very polite ,patient professional and respectful. Definitely recommend this location.

Jodie was very helpful. Great can do attitude.

Great place, friendly staff

Stopped in to make a payment for my parents Jodie was extremely helpful.

Great customer service ! Thank you Jodie for your help !

Jodie gave me excellent service very professional very prompt walked me through everything and even told me about the damp check thank you Jodie and public storage for the great service

Great experience so far, Jodie the manager was very professional and she made getting a 10X20 unit a very smooth, quick process! Thank you, Jodie!

People are very nice. The grounds are clean. The workers are very responsive to requests.

Jerome was great very friendly. Got me in and out in no time. Thanks

I really appreciate all the help Jodie did to help with me. I recommend going to see her if ever needing storage.

Great check-in experience. Jerome was courteous and informative. He answered all my questions and made suggestions. Would definitely recommend this location!

Jodie Was very helpful with all the questions I had in regards to my unit. Answered all my questions. She was very polite ,patient professional and respectful. Fantastic person. 👍🏻. Definitely recommend this location

Jerome the customer service guy was very helpful & polite! I would recommend this place to family, friends & everybody

Stopped in this location today to pay my rent and Jodie is always so helpful and happy.

Really appreciated all the help Jodi provided us! Knowledgeable and helpful. The facility it well maintained and safe!

Jodie is one of the nicest people I have ever met! She has great customer service and fast service as well. She is very accommodating and helpful. I would recommend this location !

Very fast service extremely good customer service

We went In looking for boxes and Jodie provided knowledge and experience regarding what was available and what was needed to fulfill our request.

Display start you at a cheap rate then when they think they got you in the winter time when it's supposed to snow and it's cold they raised their prices up very high

I'd like to thank Jodie who went the extra mile to help resolve an issue with my account. Thanks Jodie😄👍👍

Great prices, and great customer service from Jodi. She was very helpful, and very knowledgeable of the property. :)

Friendly and helpful

Jodie the property manager at this location is awsome. She is always very helpful and pleasant

Picked up a unit in January 2020, the employee helping me, Shantell, had excellent customer service and was able to answer any question I had!

Went to rent a unit from Cindy. She was amazing and told broke down the price for us. Very helpful!

Jodie who works at Public Storage has good customer service experience.

Cindy was amazing! Super friendly and was easy working with her!!!

Betty Was very helpful. 2 years ago. Now 12/22/19 Heidi, is a wonderful asset to this company!

Jodie returned my call promptly and provided all available options for the resolution of my issue. Jodie provided excellent customer service. 5 stars

Last week I stopped in to pay my rent and about a hour later I got a phone call from Jodie that I over payed and that two hundred dollar bills had stuck together. what a wonderful person she is to call me and return it. Thank you Jodie so much.

Excellent staff Very helpful and Pleasant

The service provided by Jodie at this Public Storage facility was phenomenal! Highly recommend anyone looking for a unit with excellent customer service to come here!

Thank You So Much Everything Jodie. I really appreciate you helping me out as a new customer who never did a storage unit before. Thank you

Jodie was a great help, highly recommended

fast friendly clean ,jodie was a great help

Smooth rental experience and friendly staff. The prices are competitive as well. There was a discount when I did my initial registration online. So far I feel pretty good about the security and the overall cleanliness and easy access. They have a gate that requires an access code provided at time of rental. ~ JTC ~

Great service Cindy very accommodating. she made it a wonderful experience.

Jodie was amazing. She took the ease off my mother in between selling a house and moving into a new one. Jodie made This in between time easier by being so genuine and caring. Explaining everything. Thank you Jodie.

Great place to store stuff. Staff member Jodie was very helpful in showing me different options for storage spaces. The property seems very secure as well

Lo!g story

Hours of operation are a joke. Can never get a hold of someone. Storage unit is over priced and people are rude. I would not recommend this place ever to anyone!

Excellent customer service by Cindy 👍

Great location& staff Clean area and helpful ladies who cart you around to preview the storage units before you buy!

I just got a unit here September 2019 ago from writing this. So far so good, Cindy helped find me a unit that works great for me. I brought my own lock, however I had to come back with a slightly smaller one because the unit only accompanies certain locks. The lock I ended up bringing is still more than sufficient and I could always add a second one as there are two holes for locks. It’s a good idea to take a close look at the unit if you plan on bringing your own lock. The unit looks clean and the light works. The foot handle at the bottom of my door is missing, but Cindy said they should be able to replace that. I can still open and close the unit with ease. I noticed they have some cameras, which is good, maybe one was offline when I glanced at the monitor. I haven’t visited at night yet so I don’t know how the lighting is for nighttime. They do appear to have vermin traps so hopefully no mice or other critters make their way into my unit. Thanks again Cindy. I will update this review should anything need to be changed.

I had a 10 by 30 for 120. Awesome price . Very nice staff

Quaza was very nice and polite good service I will recommend this location to people

Thank you Cindy!!!

Cindy and sean were very helpful in resolving my issues in a friendly and timely matter. I appreciate their kindness

Quaza helped me find a storage unit to suit our needs. She even took the time to show me more than one unit. She was happy to explain the different options and pricing. We like our storage unit and would recommend this location!

Quaza is always extremely helpful and friendly. She goes above and beyond. She does her job well!

Quaza was very helpful. She showed me the storage unit, offered moving supplies, and broke down my payments so that I understood everything. Amazing service! Definitely recommend renting units from this location!!😊😊😊

Quaza was great!

Cindy was very professional and personable, made my experience very enjoyable. I would give 10 stars if I could and will definitely recommend this place to everyone.

Though store manager had messed up my reservation, Cindy and Quaza have been helpful to let make another reservation right away. Ended up paying $6 more each month because of the mess up. Apart from that, its a clean and good amount of space to serve my purpose.

This place is such a rip off ... management and the employees are a joke ...from over charging..to the front door locked and office is empty because employee is outside smoking for 20 mins ..high pressure sales...and trying to charge for the month AFTER I moved my stuff out ... Im telling you go someplace els ..youll pay less and youll get better treatment....

Scott was the absolute best! Quick, knowledgeable and personable!

Cindy did a great job taking care of us.

Sydney was an angel, such a huge help! She took a very stressful situation and turned it around, I appreciate it Sydney!

Cindy was very professional and helpful.

The new property manager at public storage between 15 mile and 16 mile on van dyke hooked me up - her name is Quaza and she rocked my world - saving a ton of money for my storage unit ! If you want to get some great deals go and see Quaza !

Had a very nice experience and Dee was very helpful in finding the size unit for me it she was very knowledgeable in making it a pleasant experience thank dee.....

Jodie has always been professional and very helpful

This is our second time renting a space at this location and Jodie is the reason why. We have confidence in her professionalism. She is friendly and helpful. We like dealing with her and know she is passing on her expertise to Quaza who is also personable. Great staff at this location!

It was a pleasant experience working with Jodie she was very helpful and professional...

Keep lodie she is the BEST four stars a1 service

Quaza was really friendly! Great service 😄

Jodie has great customer service every time I go in there.

Quaza was very helpful and kind! She is awesome!

Quaza was a huge help getting our unit, quick & easy

Expensive

Fantastic service from Jodie would strongly recommend!!!!!!

Jodie's, Service & Attention to the Details are Above & Beyond Valued Efficiency Excellence for the Customer Base. Satisfied Customer, J.M.C.

So far, so good:-)

I enjoyed my experience, she was extremely helpful with my decision

Jolie was awesome and helped me with my move, highly recommended! !!

Jodie was very helpful, excellent customer service!

Jodie was great good service and fast

Jodie she’s very nice lady ..

Jodie was so awesome! She explained everything to me with patience. It was a quick and easy process, and I will always come to Jodie for all of my future storage needs!

Great job working with Reuben on getting the unit rented. I was in a rush and he was on point, detailed, and helpful. Two thumbs up! --Chris Conley

I've had such a great experience with public storage. Jodie was fantasic. She answered all our questions and was very efficient. I will be going back here for any of my storage needs.

Your employee Jodie, went above and beyond to answer all my questions and concerns about our storage unit.

JODIE, MANIGER SO PATIENT ... WITH THE SENIORS & SHE GREAT WITH THE PUBLIC !!! BUT I'M TIRED OF BEING SCREWED BY PUBLIC STORAGE. THEY ARE SQUEEZING EVERY PENNY OUT OF YOU TO GET . EVEN IF MAKE A PAYMENT OVER PHONE TO A COMPUTER . HAVE TO PAY $10.00 TO MAKE PAYMENTS TO A COMPUTER. THEY TELL YOU SQUAT & GIVE THEM $10 . NOT PAYING SOS , NOT PAYING EMPLOYMENT, JUST ANOTHER "SCREW YOU PEOPLE GIVE ME $$$$ " YOUR BECAUSE THEY CAN . NOW LET'S GET A $50 LATE FEE FOR OVERPRICED STORAGE. REMEMBER !! you GET (1) !!! FREE MONTH RENT , THEN THEY the FLOWING RAISE RENT . STEAL IT BY ANY MEANS NECESSARY " UP ON RENT NEXT MONTH ".. MY GENERAL MANIGER AT SOUTHFIELD I , MICHIGAN STORE , NAME MR PAUL PHONE NUMBER SAYS HE'S SANTA ROSA CALIFORNIA. MY RENT WENT UP AFTER ( 2 ) MONTHS RENT EVEN SO CALL FREE RENT PRORATED YOU EVEN GET 30 DAY'S IN MONTH. WHY DOES THE WEALTHY SQUEEZE EVERY DIME OUT OF YOUR BODY . NOT EVEN GIVEN A GOOD WAGE (4 ) evev EMPLOYEES TO PAY BILLS . IF YOU HAVE TO GO TO PUBLIC STORAGE 80% OF US , ARE BEING TAKEN ADVANAGE & SCREWED WHY DOES EVERYBODY TAKE A TURN !!! EMPLOYEES HAVE TO INFORCE THEY OWNERS LAWS . I'VE BEEN CALLING MY DISTRICT MANAGER FOR 2 MONTHS JUST LEFT ANOTHER . AWAITING HIS CALL 😨😨😨

Jodi was so nice and very helpful. she help with the password set up. thank you Jodi.

Jody

Jodie was a lot of help

Jodie was fantastic. As I was finalizing a unit online, I received a phone call from her asking if I needed any help. She had answers for every question I had and invited me to look at the unit in person. We visited the unit and Jodie knew ever6about it and more about the things that we would probably need to fight any moisture when storing Collectables. She is a valued employee and deserves a raise yesterday. Dont let this employee go! She's your number 1 hardest worker.

Clean, well organized facility with affordable options. The clerk, Reuben, was friendly and very helpful while providing excellent customer service.

Jodie was very helpful with everything. Great customer service.

Had a lovely experience with the sales person name Jodie bueatiful person very hospitable an took care of me Well shout!!! Out to Jodie!

I was in on December 30th to rent a storage unit and spent time talking to Jodie. She is very good at her job and went over everything with me. She suggested many items for purchase, but at end of the year the purse strings are tight! Overall all great experience and thank you again Jodie for all your help.

Jodie was very helpful and professional when I rented my unit. I would definitely use this facility again!

I stopped in to buy boxes and moving supplies for our upcoming move and Jodie at the Sterling Heights store on Van Dyke was very friendly, helpful and I will definitely recommend your facility. Good customer service is hard to find, and you have it!

Not rip off your customers.

Jodie was Outstanding....Andy as Well... Thank You for continued courteous service!!!

Jodie was friendly and helpful, even on this cold gloomy day :)

I would like to thank Dee over at public storage again for a great service she has done for me I appreciate good customer service and a well great and friendly smile thanks again Dee and keep up the good work you do thanks PS.

Andy was super friendly and very accommodating. I had a huge moving truck so he made sure I had easy access to a unit. Andy was also fast and explained everything in great detail so that I wasn’t confused about anything. The prices are always reasonable and the customer service is outstanding.

Andy at the Sterling Heights location helped me with getting a storage unit and he was extremely friendly. I definitely recommend getting a storage unit here. It is very convenient being able to drive up to the unit.

I needed a storage unit quick and fast and was short on funds. Jodie and Dee were quite helpful. Jodie took the time to explain the products in lobby too. I found extra boxes which I needed at a very low cost. I appreciate Public Storage. I will be back.

I wanted to say thank you so much to Cindy, best customer service I've experienced in a while. Even though she was new to this branch office, not new to working at Public Storage, she handled herself with grace and kindness, and professionalism. The storage units are very clean, and customer service was very helpful. Andy, helped the next day as well. Very friendly. Both Andy and Cindy have outstanding customer service, they are good at relating to people. Thank you!

Jodie was absolutely amazing!! Thank you for all your Help!! highly recommend going to Jodie!!

5 Star For Jodie

Jodie had wonderful customer service and was very happy while waiting on me

Jodie is extremely professional and courteous. Very smooth process, no issues and she answered all my questions.

Jodie is very helpful with all my storage needs and answers any questions i have.

Highly recommended very professional and friendly staff. Jodie was a great she helped me with all my needs thank you keep up the good work 👍🏻

I have been using Public Storage for 2 years now and I have absolutely no complaints.

Has everything I need

Jodie was very helpful. Great location.

Jodie was very professional and personal made my first storage experience really easy.. thank you for being so helpful

Jodie was very helpful and kind. Helped me find the right storage unit for all my things.

Great experience with Jodie. She answered all my questions, and informed me of everything i needed to know about storage facility. Highly recommend!

Jodie is officially our "goto" storage consultant. We have multiple units at this facility and one of the reasons we stay loyal is Jodie's quality customer service, honesty, and follow through.

Jodie helped us find a storage unit at a price that was great she was so nice and helpful. If anyone needs help go to her she is great!

Jodie was very friendly and helpful. I really appreciated the service.

Jodie was very helpful, paperwork was quick and got all my supplies to move from them.

Very informative. Jody helped me get into my storage and it was very fast and simple. I highly recommend her and the storage company.

Jodie best service. 5 star very helpful

Jodie helped me with everything I needed & answered all my questions! Very nice people

Jodie was very knowledgeable and helped me get into a great unit.

I would like to thank Ms.Jodie for the kind Assistance, she did a great job when she helped me to get a storage. public Storage is the best storages place I highly recommend 👍

very nice storage place! jodie was very nice and quite helpful!

Jodie is the greatest went way out of her way to help me.

Awesome staff Jodie was very knowledgeable about the sizes of each unit & gave me advice on how to keep my mattresses from molding while in the storage unit.

Jodi was Very helpful and knowledgeable

Absolutely love this place!! Jody and Destiny are the best. They were such a big help

Simone was very helpful. Would def use this storage place again. Made sure I was a satisfied customer.

Good service!

I love this place and I really do like the customer service that I got it was great and the person that assisted me is Michelle she did a really good job helping me find the size that I need

I needed MORE SPACE.. and Michelle was the pleasant voice on the phone. She did not skip a step when showing me what would be my new rental. There have been some recent changes at the location (none of my business... this is the "RIGHT PERSON" The transfer policy of partial credit when moving from# 1 UNIT#2 UNIT is not the correct policy.. Michelle was following ON SCREEN PROMPTS. Disappointed with that. NOT with Michelle . KEEP HER please.

Was helped by Michelle was great at explaining everything and was very helpful

Very friendly service. Michelle was very helpful, answered all of my questions, and even provided me with other Public Storage locations nearby.

Very good and very clean to storage space.

very good service

This location has a very rude staff.

Today my bank kept messing up my transactions and would not allow my charges to go through. I had to go home to get another credit card in rush hour/construction traffic. This was at 5:30pm. Public Self Storage closes at 6pm. Betty was awesome because she waited for me to come back. It was about 6:11pm when I finally go back. And, she helped me load my purchases in my car!! Thank you, thank you Betty!!!

Betty was cordial, helpful, and a consummate professional. She got me the best discounts and answered all of my concerns and questions. Superb service!!!

Betty moved me in process was quick and easy of course she was awesome

Betty was great!

Betty was awesome and was able to answer all my questions and was very helpful :) made my day

Betty was super amazing got me in and out real quick. Really helpful.

Betty rented me a unit, she was very informative and helpful and friendly :) she is a people person and made it fun to rent but stayed professional the whole time.

Betty was incredible. She helped navigate a difficult few months and a move across country.

Nice place

These ladies are awesome, I'm always greeted with a smile every time I walk in. I tend to stay longer than usual because of the great conversations. Never had a problem or any issues, anything I needed they assisted me with. I'll say with having the energy and spunk that they do..... It makes a difference. #teamChetty

My husband and I enjoyed meeting Betty and Chelsea they are funny and awesome people and we made the process really easy thank you both Betty and Chelsea's very much

Good

Best staff ever #Chelsea #Betty #TeamChetti

The ladies at this location were f'ing awesome! They helped me figure out what size I needed and made great suggestion in covers, boxes and other things to protect my stuff! At a time when I had just had the "worst experience ever" at one of their competitiors, I really appreciated them. Great service, great attitudes, I would and will suggest them to anyone who asks! #TeamChetty #Getthejobdone

Awesome staff that would make your day even when your having a bad day with their great personality ! #Betty # Chelsea #TeamChetty

Chelsey and Betty helped me tremendously! They are very observant and dilligent watching out for us with our cherished belongings !! Thanks again girls!!

Great ladies with lots of energy. Made us feel comfortable with having our belongings on this sight. Thanks Betty, Chelsea and Michelle.

Betty is the best she stayed late very good Costomer relations

Betty is amazing, her service is beyond A++ the only problem I have is why she doesn't have a golf cart to ride around in while showing clients the units. I asked her about it & she said it was broken & needs to be fixed. Please fix it for her! Thank you once again Betty!!!!!!

Michelle was just so fast I didn't even get to do express check-in

Betty was great she answered my questions before I even asked them

Tracie was extremely helpful answered all my questions very knowledgeable recommend this storage facility to others... Great service stood up and greeted me as soon as I walked in

I love this place they work with you great funny staff. I came in to move out and i didnt know my code Chelsea help me along with a great conversation full of laughs yet professional and Dee moved me in with no problem highly recommend this facility great place to do business

I am very pleased with this location Betty was really helpful and informative she even stayed after hours to move me in. I feel my belongings are safe within their indoor storage lockers and I would recommend renting here to others

Simone was awesome!!!

Just wanted to say thanks to Mrs Simone was a great help for me gave good advice to help me save my storage's my name is Mr Buford

I love Betty, she is awesome. Want go anywhere else.

Betty and Chelsea where awesome!!!! Great help to my family that was in desperate. need

Great place to rent a storage unit. Chelsea was great and very helpful. Had great customer service which u don't see much now days. WI'll definitely use them again!!

Best place ever! Betty & Chelsea were amazing, I've been in here within the past 2 days straight trying to get everything situated. Chelsea helped me moved into a bigger unit, and I couldn't be happier with the customer service I got in the paSt 2 days. Very pleased. Thank you ladies!!

The people were very nice, Betty was super nice and helpful. Glad i came to this location..

Betty Betty Betty da boss!

Betty took the time to review the facilities and all the required documents with me. All the staff were very friendly. It was also the best priced unit for that size in the area! I would recommend this storage facility to anyone.

Hi today I came in not knowing my rental was increased & Betty really help me out she went over & beyond customer service duty. I'm glad she was there cause I was very upset! Betty calmed me down & reassured me that she would get to the bottom of it & she did! Thanks Betty you ROCK !!!!!!!

Awesome Service! Betty was very upbeat and professional. After a long day it was nice to be treated so well!

Betty was great. Very friendly and professional. I was very pleased with my service.

Betty was super helpful, quick and knowledgeable about best deals for our moving needs !

Betty/an outstanding manager at this facility. The facility accommodate one's needs including a motorized vehicle. It is spotless and a very secured facility. Michael Rivard a Customer.

Laurie is great to work with. She's thorough and explains everything. The storage facility itself was clean and organized.

I went in today not 100% sure what stuff I needed for my move. I spoke with Betty and she was amazing. She helped me understand what I needed and why. She suggested a few things I would have never thought about doing. She was so helpful and very customer friendly. I would recommend this location to anyone.

John was very friendly and helpful

I was here on Wednesday and Nina and Dawn were so helpful and friendly. I am glad I store here they are so happy and funny,

Nina is AWESOME! Really good customer service. As i walk in to pay my rent she is really helpful in providing service needed to my situation

Nina and Karen are amazing! They make sure every experience I have with public storage is positive. A+ ladies!!

I've had such a nice experience at 16 van dyke with Mary. She polite and friendly. Most enjoyable. I love Nina, she sweet and friendly and always has a smile on her face. It brightens my day.

I met with Nina and she set me up with a storage unit that was just right for me. It was a painless and quick process. It's to bad there aren't more people like her when it comes to service. Good job Nina!!!

Nina is always such a great help. She is very friendly and always greets me with a smile.

Stopped in to pick up some boxes Nina was a great help, She even carried them out for me, .

Nina and Victoria are fantastic

Nina is a very professional and sweet person. I see her once a month and I'm always greeted with a smile. Nice clean environment also:)

Nena was great and polite .

Nina is awesome!!!!!!! :-)

Quick and easy

What a great place to store. I needed to have 24hour access to my unit for my business. I looked everywhere. Nina told me that it would be no problem! Thanks Public Storage for being the perfect place for me.

When you decide to do a home improvement project, you have to figure out what to do with all the stuff you have that gets in the way. So in looking for a solution I discovered Public Storage. Their month to month rental as well as the pro rated fees was a big plus. Nina and Nate were the reasons I chose this particular Public Storage location. Nina called me before and after my move in date to see if I had any questions. My specific request was met with a "no problem" we can do that. When I got to the facility on move in day, Nina took me to the unit I was renting while Nate, bless his heart, took care of all the paperwork. This made the process go smoothly and quickly. I feel comfortable my belonging are safe and dry and when this project is finished, I will definitely use this Public Storage location again for the next project. Updated: 9-24-15 With our home improvement project completed it was time to pull our stuff from storage. I called a couple days before I arrived to notify them. When I arrived Nina (bless her heart) recognized me from my move in and was ready with all the paperwork to close out the storage unit. She was friendly and made sure I was happy with my stay at this facility. We had such confidence in the safety of our stuff we actually stayed 3 months longer than we needed to. For anyone looking to rent a storage unit whether it be for a short term project or a long term solution, this is the place to go and Nina will take good care of you.

I set up a rental and was helped wonderfully by a girl named Deanna. Customer service with Public storage is fantastic.

Nina was the best

What a great place. Very nice and caring people. Thanks Nina

Nina was so extremely helpfull

Nina was very great and helpful got me everything I needed very quickly and very informative

If you ever come across the need to store your belongings quickly, Public Storage is the place to put them. Deanna was very helpful with setting me up with my unit. With Brenda by her side, the Sterling Heights location makes a great team!

Love this place! Ms Brenda really knows her boxes! 😀

Just vacated last month after renting for several months while waiting to close on my house. The property is very safe and well maintained. Brenda was always polite and friendly. I will definitely return if I ever need storage again

Great place to store when you don't have other options. I have a small apartment and need storage for seasonal things. It's Secure and affordable. Brenda is always very cheerful when I come in to make my payments.

Rented at this location today and Brenda was such a great help. I had my 3year old daughter with me and Brenda was such a big help with her. She loved the golf cart ride. So thankful it was such a great experience.

I just wanted to say that I only stopped in for a few packing supplies I needed and Brenda was so much more than helpful and got me everything I would need to get the job done. Employees like her are a rare find! Thanks again for everything!!

Brenda Houston was so professional and kind during an emergency move that I had to make; I don't know what I would have done without her!

I stopped by in need of packing supplies and with exceptional customer service, Brenda took care of my every need. She answered every question I had, which was a lot, and was extremely patient and kind. I look forward to my next visit. Great staff.

Delightful! Nina greets me with enthusiasm every time! She is a shining star! She pops up out of her chair with a bright smile always! Love her! :)

Nate , the guy at the office was super helpful . Nice and clean place with 18 wheeler access .

We recently had the opportunity to revisit Public Storage in Sterling Heights. Our business was taken care of very professionally and completely with Nina. She is a dedicated employee and made our check in go very well. The facility is clean and everything we need.

Melissa and Sammi helped us find just what we wanted for our storage needs :)

Everyone there is so friendly, Nina is a wonderful addition to the company. We have gotten to a first name basis, which makes it seem more welcoming. Excellent with accommodations.

We (my sister and I) were greeted by Nina, a pleasant young lady, with a nice smile. She answered all of our questions. Reassured us of safety and security of property. Got to ride in a golf cart. Informed us all about box prices and special offer. Also made signing paperwork easy. Just a great experience all around. A very good salesperson , I recommend her as a keeper! We were satisfied with the services. Thank you, Nina . Sincerely, Karaczewski Sister's

Love this location ! Nina is always helpful she has a great professional attitude and keeps a smile on her face. Thanx for your commitment to great customer service. Five Stars ;-)

I had an issue with a lock , Nina the attendant was awesome. She came out in the cold and helped. She is great and so is public storage sterling heights

Amanda was so wonderful to us when we walked in to the store she greeted us with a smile and welcome she was informative to the point of even being able to tell us how many boxes I would need to move thank so much.

Nina is very customer service oriented and kind!

Nina is always friendly and so much help. However.. i dont agree with their prorate policy when moving out.

Nina was the greatest. She really knows how to drive a golf cart like nobody's business. Yayyyyy, Nina!

Great place

It was great Nina is always making me smile

I have used several different storage places over the years and this is the best by far. Nina is very professional, helpful, friendly and provides good customer service. The cleanliness and appearance of the facility is impressive too. I would recommend to anyone. Great job Nina!!!

Was shopping around for a unit for some short term storage. Was impressed by the cleanliness of the facility and the level of service. The customer service rep Amanda was very friendly and helpful. She answered all my questions and was very knowledgeable. Will definitely use this service in the near future.

I stopped in this location to pay my bill and I would just like to say what a great experience I had. I usually make my payment on-line. Nina was very professional and friendly. I love that I can pay my bill at any location. I would recommend Public storage for anyone who needs short term or long term storage.

Nina was a great help and made it an easy rental. The property was clean and neet. Most of all it looks to be very seccure. I would highly recommend this property for all you storage needs.

Staff was friendly and helpful and gave me popcorn 😁😁😁😁

Property is always clean and the girls are friendly. Pricing increases over time

Amanda was great and very very helpful!

Amanda was great, she was very informative on my questions that I had. very knowledge able.

We got a Wonderful deal on our storage unit. Nina was so sweet, patient, professional and informative, and helpful. We could not rate this place any better! Excellent service at an affordable rate. Thank you so much nina!!!!

Amanda and Scott was wonderful great experience

I was struggling to get a very big box to send the car seat and baby stroller to my friend. Finally I got it from Public Storage, the one I was expected. Nina and Kathy helped me a lot to check whether it fits my requirement or not. And finally even they came to load it in my car too. It was so lovely care I never got it from any, any and any body. Words are never enough to describe how incredibly wonderful both of them are. If they will continue giving this kind of care to everyone, then the sky is limit for them. I wish all the very best to both of them for their career.

Great people at the office! Come see Nina! She's great. Only complaint was there was ice build up in front of my unit during the winter but this winter was also brutal.

Rented a unit from Nina today and she made everything quick and easy. Very clean and well kept. Everything was explained well and we even got a great ride in the golf cart. I would recommend this location and Nina to everyone.

Nina was very nice and polite...the unit was clean and the lot is secure

Very professional staff, beautiful facility.

We have had a small storage until here for about 2 years. The staff is very friendly and helpful, the place is clean and well taken care of. The only issue I have is the constant raising of the price. The stuff just sits there! It doesn't need to be tended to. I just can't understand the constant price increases. Will be cleaning it out this summer. Either garage sale or giveaway. Not worth paying the prices to hang onto it.

My husband spoke to customer service they did not tell us about a lock and insurance. But Amanda was very nice and helped us out. Very clean store.

Nina and Amanda were very helpful and very nice! :)

Im a current customer here, my rate increased and I walked in and Amanda gave me a number to call and fix it. Shes a great worker and wish there was more workers like her! Very kind person!

They were a big help thanks to Nina she did whatever she could to get the job done to help me today

Very nice and well kept place, everyone is very nice and helpful, including Nina :)

Nina has awesome Customer Service. The best I had in a long time. 5 Stars

First time at public storage. Nina Dawn and Brenda were very helpful and funny

I had a very pleasant visit at this store

Awesome place, awesome people Brenda was awesome, very fast... and a great district manager!!!

Amanda did a great job of helping me sign in. Very friendly and courteous. Don't know why she's wearing a trainee badge. She is beyond the status of trainee in my opinion.

My wife and I got this unit to store our basement while we were building a new house. Everything was fine. Then she passed away, I had her bank card canceled and the auto payment did not go through one month. After 15 days they took my lock off and installed their own. They were going to put it up for auction after only 15 days late. I never got a call about being late and have never missed a payment in 12 months. I can not get into the unit because my name is not on it, hers is. I gave them the death certificate but that is not enough, I continue to pay because it has personal items in there that are my wives, but I am unable to get to them. They have the worst customer service then any place I have been to before, Taco Bell is better then this company. All the way to the manager are bad. Will never deal with this company again once I move out.

Renting a storage unit at this facility was quick & easy. Brenda made the transition to Michigan that much more enjoyable. Thank you to everyone at public storage.

I am very happy that I choose Public Storage for my needs. I appreciate how helpful the staff there is. I always go in to pay my bill and the property is kept neat and clean. On my last visit Brenda was especially helpful to me.

This storage unit place is so clean and the units are great. I walked in and Nina was so friendly with that big smile. She helped me with everything and only for $1.00. I will be here for a while.

The service at the Sterling Heights location was awesome. Brenda and her new trainee were very helpful and courteous and.took really good care of me. The premises are very secure and well-maintained. I would most definitely recommend this facility to my family and friends.