Public Storage Self-Storage Units at 5060 Coolidge Highway, Royal Oak, MI

Good experience, friendly and knowledgeable.

Great service , wonderful staff...

Sierra & Timara were very nice Thank you so much

Sicrra some of the best customer service I’ve received

Sierra is amazing!! Most helpful kind and thoughtful person! She really helped me when i lost my keys. Process was easy and smooth. Promote her immediately! Pay raise something!

Great customer service from sierra

The service is great here sierra was very kind and respectful good at her job. Was able to manage multiple customers and calls when inside 10/10

Sierra was amazing! She was so friendly, welcoming, and had great energy. She made the whole process easy and stress-free. Thank you for the great service!

We had a great experience with Sierra at Public Storage! She was incredibly helpful and walked us through all the available unit options, explaining the pricing clearly and making sure we understood everything. She even took the time to show us the different units so we could choose the one that fit our needs best. Her knowledge, patience, and friendly attitude made the whole process easy and stress-free. Sierra was awesome, thank you for the fantastic service!

Sierra’s customer service was awesome. She handled my transition from one unit to another with ease.

Great experience with Sierra. Highly recommended.

Sierra was very patient with me and helped me find the unit I need. Thank you!

Very friendly and easy process great place would recommend

Cee cee was awesome thank you.

Highly recommended! Sierra was a great help in getting our storage unit setup.

Awesome service. Sierra went above and beyond going great service.

Sierra and Erin were so friendly and accommodating. Sierra kept calling me prior to my arrival to make sure that I was still coming in and made sure I had a great unit that was perfect for my needs. I can’t say enough great things about the team at this location.

Sign up was quick and easy, and both Sales Representatives were really pleasant. The place is super clean and overall im pretty happy with it, after a day. My only gripe so far is no garbages anywhere to throw away small pieces of Trash. And the Unit it's self is kind of hard to see in, as there's no light inside the unit it's self. I previously Rented from I storage and my Unit there had a separate light you could turn on and off.

Sierra is fantastic. Great staff. Very welcoming and friendly.

When I first needed storage assistance, this seemed like a great option - reasonable price, relatively secure and not too far away. However, the rent increased substantially in the first year, and by the third year I was paying 3-4 times more than the original rental agreement. When I finally moved out this year, there was rat poop in the unit and my furniture items were stained with droppings from the ceiling above. Be aware, and be wary of storage units.

Always have the best experience when it comes to anything at this location. Sierra & Erin are very helpful and display very good customer service. I always look forward to stopping in and saying hi and answering there calls.

Sierra is the greatest give her a raise😍

Sierra was very excellent and highly professional…she did a great job and assisted effortlessly..thanks

I was so surprised to not have 1 but 2 ppl at the facility waiting t greet me while 1 helped me (paying my bill) the other was able to tend to her duties in n out that's how it should be at all times not being charged late fees because nobody is never there THANK YOU TARIQ & SIERRA!!!!!

She is the sweetest kind person

Had a complex storage issue to figure out at the Coolidge location…associate Sierra walked me through the whole process and made everything perfect! Thank you!!!

Nothing wrong with the place but beware of the prices. You might get in cheap for a good price, but they jack up prices 20% each year, and you’ll eventually need to relocate. Big pain

The manager was awesome! She followed up with me and showed me around. She cares about her facility and the customers. I recommend this facility to everyone!

I am so happy for the young lady who was assistant me she was very professional as well a wonderful communicator far telling me how much it cost and location I will tell anyone who need one to come here so thank you so much !!!!!!!

Excellent service and customer service highly will recommend this area to anyone

Sierra was very pleasant and she waited after hours to help me with my transfer. Thank you Sierra

I'm WITH Sierra she is very nice and respectful I loved her service.

Very helpful and professional 👌

Sierra is dynamite. So helpful and kind. She truly helped me with lots of stress from a move. Thank you!!!!

Sierra is amazing! So helpful, friendly and knowledgeable! She worked with me to find the correct size space and location and made the whole process seamless and easy. The facility is clean, well lit and secure. I am grateful for everything about this experience! And she helped with packaging supplies—they have a great assortment.

Sierra was so helpful and patient, I will recommend this facility to everyone. Thank you so much For you help sierra

Sierra was very informative & helpful, great customer service, thank you for your assistance! My Family & team appreciate your kindness! K.V

Sierra was very helpful👌

Sierra was awesome & has great customer service skills. Thank you Sierra

Very good Thank you

John was fantastic in helping me set up my storage unit! Thank you Sierra and John! Update as of 2/24/2025: I’ve rented from this storage property multiple times in the last five years, and have had such pleasant experiences. However, this time I rented a storage unit on September 28, 2024 at $175 a month. On January 28 I received an email that my rate would be going up effective March 1st to $245 a month. I’ve called the property twice regarding price adjustments or options as this was a huge increase with only a months notice. The lady that answered my call told me that her Access would not let her keep my rate the same, but she would escalate it to the district manager, and somebody would follow up with me. I did not receive a follow up, so I called them again and talk to her and she told me that she would push the notes through again. I called again today, February 24 as March 1 is coming up… but there was no answer. I’m not sure what has changed from the past, but this experience has been very different. I’ve never had price changes this significant in such a short time. This location has definitely changed since my past experiences. They used to have four carts, now on a good day they have two. You have to wait every single time because they are always in use or come at odd hours. The gate has been left open the last three times I visited, so there is no sense of security. I’m really disappointed with my experience this time around because I truly talk so highly of this specific property and have referred to many of my friends and family.

I will never use this place again. Make sure you read the contract. I walked into the office, terminated my contract on the 30th of November but since I didn't give them 7-Day notice they charged me an extra month. The woman I talk to in the office never told me I needed to give 7-Day notice. Public storage even called me mid-December to verify I canceled but never told me that I owed them for December. They sent the bill to collections. If the woman I canceled with would have told me, I would have paid it. This is just something they screw people with. Find another place for storage. Update*** Public storage called me right after I put this review in saying I didn't have to pay it. I informed them I already paid the collection company because I didn't want anything negative on my credit. They were supposed to call me back to provide me a refund and never did, no surprise 😡

These guy’s are the best

10/10 service

I warn anyone against getting a storage unit at this facility or any other one of their properties. They lure you in with a price. For instance, I got my storage unit for 199 a month. I moved out of state. AS OF JANUARY 1, MY PAYMENT IS OVER $400 Over double what I agreed to. Don’t worry, their contracts cover themselves. There’s nothing you can do about it but pay. Get ready for constant, never ending pricing increases that you can do nothing about. If you don’t pay, they will be very quick to follow legal guidelines and auction, your items and your unit off My priority list includes a trip to the facility to empty the contents before they are lost. Shame on these people. Disgusting, unethical treatment of their clients.

Great service, the employees helped us with choosing the closest storage to the elevator

Worst storage unit i have EVER RENTED. Property manager will not return phone calls. Staff will argue with you instead of trying to help. They will charge you 3 times in a single month for absolutely no reason. The place is run down. Theres 1 broken dolly for everyone to share (the handle pops off). The gate doesnt work within the time frame where im supposed to be able to access my property & they just say oh well it was raining that day. ZERO CUSTOMER SERVICE. ZERO MAINTENANCE. HIDDEN FEES AND CHARGES. DISHONEST PEOPLE AND FALSE ADVERTISING.

The customer service representatives were very nice, friendly and professional. I had a great experience!

Sierra was very professional and courteous with the process of the rental

Very helpful and informative! Happy with our decision to go with this storage unit facility.

Fantastic service I had a difficult situation going and they got me through it. Great staff and great communication.

Seiarra was very helpful

Sierra and Travis were great

Reviews are lies ..the office door Is always locked ..some days no staff Is even there . Plus I have a 5 x 5 unit why am I being charged 80 plus for such a small unit ? This place isn't worth it at all ..and don't be late they will add on double the fees 20 and 50 dollar late fees on top of the already high priced storage unit ..price gouging I am vacating my unit next week I can't wait

Excellent service! Friendly and flexible with my schedule.

Best place to rent storage space!

Sierra was extremely helpfully with getting a locksmith and filling out the paperwork.

Very excellent and friendly service

The new staff is tremendously fantastic! Their professionalism and willingness to help and listen is outstanding. Never rude and always straight forward I truly appreciate them and sooooo very happy the past manger is GONE!! That’s was the best thing that could have happened to Public Storage. Thank for just being you!! Thank you!!

Very helpful and nice

Sierra was very helpful today

Provided storage space at a competitive price on very short notice. Staff was very helpful and courteous. Location was very convenient.

Sierra was the best representative there is. she help me with me lock problem and was so nice. Looking forward to do business with her again.

⭐⭐⭐⭐⭐ I recently had the pleasure of working with Sierra at Public Storage, and I cannot express enough how fantastic my experience was! From the moment I walked in, she greeted me with a warm smile and a genuine willingness to help. Sierra took the time to understand my storage needs and offered several options that fit my requirements perfectly. Her knowledge about the different unit sizes, pricing, and promotions was impressive, and she patiently answered all my questions, making the process seamless and stress-free. What stood out the most was her exceptional customer service. Sierra went above and beyond to ensure I felt valued as a customer. Her positive attitude and dedication to providing outstanding service truly made a difference. If you’re looking for a great storage solution, I highly recommend visiting Public Storage and asking for Sierra. She is a true asset to the team, and I’m grateful for her assistance! Thank you, Sierra, for making my experience so enjoyable!

Love this storage facility there very friendly and I love the staff Jennifer is very polite and helpful

Sierra and Samara were very nice, awesome team

Sierra she was very helpful.And very nice and helpfuful.

Today, I had the pleasure being helped my Sierra, and she is literally THE BEST! She was very professional, and helpful, and I am very pleased with her service!

Great service. A real ray of sunshine....

Sierra is very helpful and friendly.

Great with communication. Very helpful with account issues. Great staff

Tariq and Samara were wonderful!

Great service. Sierra was knowledgeable, friendly and patient with my wife and I. I recommend coming here for all your storage needs.

Tariq was very pleasant and helpful!! I do recommend business here.

Great experience! Staff was super helpful and friendly.

I had to work with this Public Storage location from California in order to get my unit cleared out. A wonderful woman named Sierra was an absolute angel in helping me resolve my issue. We stored items there for over 3 years and it's a great place to do business with. Thanks Sierra!!

Sierra was very pleasant and helpful

Amazing job did great!😄

Excellent service. Wilber was extremely helpful and very courteous.

Thanks Tariq for a great customer experience! We love Wilbur! Great location and clean as a whistle!

Visited location the team was great Tariq and Wilbur was great and knowledge.

It’s a nice facility. Clean, climate controlled etc. But the price of my 10x15 unit went up from $169 to $370 in three years. That’s more than double! I finally vacated my unit and got a unit closer to me for half the price. It’s the same size, climate controlled as well and also with a reputable company. Although I like Public Storage, they priced themselves out of my range. And honestly it seems like highway robbery for what you’re getting.

Sierra has been so helpful in getting me set up in my new 5 x 5! She is amazing: Friendly, professional and efficient!! I could not be happier with Public Storage if I tried. And a big reason is that Public Storage hires such exceptional employees like Sierra. :)

Kari was such a sweetheart and so willing to help me get into my storage unit! Definitely recommend this location I have zero complaints

Great service. Wilbur was helpful and kind!

Awesome!! Quick. Easy. Professional. The place is clean

Tariq and Wilbur was great with us and both are very knowledgeable of the business and the property.

What a SMART decision to have an employee such as Wilburt at this location! I am completely satisfied as a customer with my customer service experience from Wilburt! Professional, kind and efficient! Wilburt assisted me with an inquiry regarding my storage unit, and left me feeling reassured that Public Storage hears me and appreciates my business! Thank you so much!

Sierra & asha were very helpful

Sierra was very nice and patient while helping me!

Wilbur was very and knowledgeable in working with me in get right size unit.

Our local manager Will was very helpful. Great service!

Great experience with sierra and Wilbur!!!

Very easy to sign up. Sierra was very helpful!

Terrible excuse of a business the “workers” or if that’s what you want to call them are extremely lazy and rude, they lock the doors and will look at you through the window as if you did something wrong, UNPROFESSIONAL at its best, there are only carts for inside units will is very inconvenient and time consuming will placing heavy items in or out. DO NOT USE THIS the reviews are lies

Nice n clean, staff helpful

Location

Started renting at this facility at 75/month, and they've jacked my rates up to 160/month now....

No one is ever in the office and they don’t return calls

The stuff at 5060 Coolidge highway in Royal Oak,, MI. were extremely helpful and polite. Always with a smile and helped me choose the right storage unit.

Samara and Wilbur are amazing! They were very helpful! Thanks again guys!

Wilbur was amazing on helping us find our new storage unit lets keep Wilbur and the gang

I moved out of my unit April 29th there was no one in the office to help and no one answers the phone. I got charged for a whole month plus a late fee and went up there to pay on May 8th. I was told I didn't have to pay because I moved out before the 1st. Now I'm getting calls and emails stating that I owe if that was the case why not take the money and check the storage unit when I was there on May 8th.

Terribly ran. Nobody ever in the office and they don’t return calls! Move out was a nightmare and they ended up charging us 2 months past vacate because the lock was left on. However, we tried twice to return keys and nobody in the office during business hours on two diff days. 1-800 number attendant said no worry since our account access codes have been disabled we are all set and no more charges will occur. But guess what….they charged us again…stating it was bc the lock was still on. However, we could not get in (due to disabled gate code) to leave the lock and key at the desk…and again no employee and no answer on the phone. Save your time and money and go elsewhere!! UPDATE: we finally got a person and got the lock removed and completed the move out ONLY TO HAVE THE MANAGER BOB REOPEN OUR ACCOUNT AND RESTART AUTOMATIC PAYMENTS FOR A UNIT NOT OCCUPIED AND ALREADY VACATED!! Unbelievable!! This guy is a piece of work, not trustworthy, do not waste time at this location, they are running me in circles just because I chose to vacate? Guess they are desperate for business and desperate enough to do business unethically and with zero regard for the consumer.

We needed to find storage since we are doing a home re-model. Had a great experience with the employees - they were very helpful and professional. I highly recommend this location. Unit clean as well as the grounds. Great find.

Helpful people. They know their stuff. Bob and Quay were very helpful. Great people. Would recommend this place to anyone.

Very confused by the good reviews on this place. I was 5 minutes late to my reservation and they cancelled it along with the price deal. Even though I was physically in the store during all this I was still forced to go on the app in order to 'reserve' a new unit. I was placed in the overflow lot down Industrial Drive. I've had nothing but problems accessing this facility. When I moved in there were 2 guys working on the door during my move and it was super hard to get in and out. The next time I went the doors were being propped open with blocks of concrete. Since then I've gone 2 times and have been locked out by the faulty door - which clearly was not properly fixed. I called both times and was unable to reach anyone to let me in my unit. The customer service is terrible and the facility is bad. They're raising the rate by $40 a month and it is most certainly not worth the money.

Absolute life savers when it came to a last minute reservation. Office staff was extremely helpful and professional when it came to helping us out in a pinch, the facility is also very well maintained and locked down.

Very clean facility

** Latest Update ** 01/31/22 Was contacted by the District Manager, Aaron, and after some discussion, we were able to come to an agreeable compromise, which I really appreciate. ** UPDATE ** Just got an email about a rate increase for 2022.... it's going up by $17.00 per month!! They have steadily increased my monthly payment by a few dollars here and there, but this is absolutely ridiculous. $107 per month, for a 5X5 unit. It's my fault for being so naive and complacent, but that ends now. After looking at the Public Storage website I still had a couple questions about the unit I would be renting, so I called the Customer Service phone number. I spoke with a friendly rep named Shawna (sp?), who was helpful in answering my questions. As she (I'm assuming) is trained to do, she got my information in the system so she could reserve a unit for me. The website was offering an "Online Only" promotion of $34 per month and first month only $1. Of course I know these are specials offered, in order to entice customer's into renting at that specific location and most likely, that's not what you'll actually end up paying. I'm aware. However; upon making the reservation with Shawna and clearly expressing that price was definitely something I was concerned about, she advised the price would actually be $42 per month and $1 for the first month because the specific units that were still available were not part of that promotion. Ok, $8.00 more per month, I'll deal. I thanked Shawna and we hung up. Shortly thereafter I received a call from whom I believe is the Store Manager, Tres, and we set up an appointment time to come look at the unit. Once we arrived at the store, he was very helpful, friendly and knowledgeable in answering any questions and also in trying to up-sell the unit size, after hearing what all we had to store. We did keep the original size, but Tres did a great job in all facets. Here's where it took a turn and why I rated '3' Stars and not '5'.... When the time came to sign the rental paperwork, Tres advised me that insurance on the unit is mandatory, with the minimum charge of $11 per month added to the rate. Additionally; a Public Storage "approved" lock is added to the bill, at $22.00!!! I asked if I could provide my own lock and Tres said unfortunately; it's their policy that the customer arrive on-site with said lock if they want to provide their own, at the time of rental agreement signing. This would have been really good information to know, PRIOR to coming in to check out the unit. We stopped in to sign on the way to meeting our movers and were on a tight schedule, otherwise just for the pure principle of it, I would have located a different storage location. There were multiple opportunities to inform me of these extra mandatory charges before I arrived to sign, yet they were never advised. This leaves a bad taste in my mouth, in additional to what seems to be "false advertising" between what the website offers and what is actually available. I wish this hadn't happened, because Tres did a great job and I would have loved to give a 5-star rating. If it were based solely on him, I would have for sure!

You can’t find better service! Bob, the manager, at this location is one of the most helpful and honest individuals that I have ever met. Twice I have sought him out regarding billing issues and twice he has effectively resolved everything for me. He has even assisted me with my Public Storage unit located in Florida. This is the Public Storage site to use in the Detroit suburbs!

Great experience Very helpful staff and reasonably price