Public Storage Self-Storage Units at 5060 Coolidge Highway, Royal Oak, MI

No one is ever in the office and they don’t return calls

The stuff at 5060 Coolidge highway in Royal Oak,, MI. were extremely helpful and polite. Always with a smile and helped me choose the right storage unit.

Samara and Wilbur are amazing! They were very helpful! Thanks again guys!

Wilbur was amazing on helping us find our new storage unit lets keep Wilbur and the gang

I moved out of my unit April 29th there was no one in the office to help and no one answers the phone. I got charged for a whole month plus a late fee and went up there to pay on May 8th. I was told I didn't have to pay because I moved out before the 1st. Now I'm getting calls and emails stating that I owe if that was the case why not take the money and check the storage unit when I was there on May 8th.

Terribly ran. Nobody ever in the office and they don’t return calls! Move out was a nightmare and they ended up charging us 2 months past vacate because the lock was left on. However, we tried twice to return keys and nobody in the office during business hours on two diff days. 1-800 number attendant said no worry since our account access codes have been disabled we are all set and no more charges will occur. But guess what….they charged us again…stating it was bc the lock was still on. However, we could not get in (due to disabled gate code) to leave the lock and key at the desk…and again no employee and no answer on the phone. Save your time and money and go elsewhere!! UPDATE: we finally got a person and got the lock removed and completed the move out ONLY TO HAVE THE MANAGER BOB REOPEN OUR ACCOUNT AND RESTART AUTOMATIC PAYMENTS FOR A UNIT NOT OCCUPIED AND ALREADY VACATED!! Unbelievable!! This guy is a piece of work, not trustworthy, do not waste time at this location, they are running me in circles just because I chose to vacate? Guess they are desperate for business and desperate enough to do business unethically and with zero regard for the consumer.

We needed to find storage since we are doing a home re-model. Had a great experience with the employees - they were very helpful and professional. I highly recommend this location. Unit clean as well as the grounds. Great find.

Helpful people. They know their stuff. Bob and Quay were very helpful. Great people. Would recommend this place to anyone.

Very confused by the good reviews on this place. I was 5 minutes late to my reservation and they cancelled it along with the price deal. Even though I was physically in the store during all this I was still forced to go on the app in order to 'reserve' a new unit. I was placed in the overflow lot down Industrial Drive. I've had nothing but problems accessing this facility. When I moved in there were 2 guys working on the door during my move and it was super hard to get in and out. The next time I went the doors were being propped open with blocks of concrete. Since then I've gone 2 times and have been locked out by the faulty door - which clearly was not properly fixed. I called both times and was unable to reach anyone to let me in my unit. The customer service is terrible and the facility is bad. They're raising the rate by $40 a month and it is most certainly not worth the money.

Absolute life savers when it came to a last minute reservation. Office staff was extremely helpful and professional when it came to helping us out in a pinch, the facility is also very well maintained and locked down.

Very clean facility

** Latest Update ** 01/31/22 Was contacted by the District Manager, Aaron, and after some discussion, we were able to come to an agreeable compromise, which I really appreciate. ** UPDATE ** Just got an email about a rate increase for 2022.... it's going up by $17.00 per month!! They have steadily increased my monthly payment by a few dollars here and there, but this is absolutely ridiculous. $107 per month, for a 5X5 unit. It's my fault for being so naive and complacent, but that ends now. After looking at the Public Storage website I still had a couple questions about the unit I would be renting, so I called the Customer Service phone number. I spoke with a friendly rep named Shawna (sp?), who was helpful in answering my questions. As she (I'm assuming) is trained to do, she got my information in the system so she could reserve a unit for me. The website was offering an "Online Only" promotion of $34 per month and first month only $1. Of course I know these are specials offered, in order to entice customer's into renting at that specific location and most likely, that's not what you'll actually end up paying. I'm aware. However; upon making the reservation with Shawna and clearly expressing that price was definitely something I was concerned about, she advised the price would actually be $42 per month and $1 for the first month because the specific units that were still available were not part of that promotion. Ok, $8.00 more per month, I'll deal. I thanked Shawna and we hung up. Shortly thereafter I received a call from whom I believe is the Store Manager, Tres, and we set up an appointment time to come look at the unit. Once we arrived at the store, he was very helpful, friendly and knowledgeable in answering any questions and also in trying to up-sell the unit size, after hearing what all we had to store. We did keep the original size, but Tres did a great job in all facets. Here's where it took a turn and why I rated '3' Stars and not '5'.... When the time came to sign the rental paperwork, Tres advised me that insurance on the unit is mandatory, with the minimum charge of $11 per month added to the rate. Additionally; a Public Storage "approved" lock is added to the bill, at $22.00!!! I asked if I could provide my own lock and Tres said unfortunately; it's their policy that the customer arrive on-site with said lock if they want to provide their own, at the time of rental agreement signing. This would have been really good information to know, PRIOR to coming in to check out the unit. We stopped in to sign on the way to meeting our movers and were on a tight schedule, otherwise just for the pure principle of it, I would have located a different storage location. There were multiple opportunities to inform me of these extra mandatory charges before I arrived to sign, yet they were never advised. This leaves a bad taste in my mouth, in additional to what seems to be "false advertising" between what the website offers and what is actually available. I wish this hadn't happened, because Tres did a great job and I would have loved to give a 5-star rating. If it were based solely on him, I would have for sure!

You can’t find better service! Bob, the manager, at this location is one of the most helpful and honest individuals that I have ever met. Twice I have sought him out regarding billing issues and twice he has effectively resolved everything for me. He has even assisted me with my Public Storage unit located in Florida. This is the Public Storage site to use in the Detroit suburbs!

Great experience Very helpful staff and reasonably price

It was fast, easy, and informational! Cassidy was super nice and genuine and I’m glad she was able to help me get a unit at a good price! If you need any help she’s a great person for the job. Literally in and out.

My name is Sandy Wolk just moved out. The property manager Bob and his entire staff made my whole experience stess free from the day I moved into my space and to today when I moved out. My experience was wonderful. The staff is professional, the property is clean and secure. In the future I will always recommend Public Storage.

I have had a unit here for almost 2 years. The property managers play Houdini - many times not posting a return time. I am currently locked out of the auto open option for the gate. Manager speaks poor English. Spoke to corporate for reset. Passcode changed by manager - still no access. Managers response 🤷🏽‍♀️. Time to look for a new unit. So inconvenient!

Clean, secure - what more could you ask for in a storage facility.

This is a very clean and well maintained storage facility. Bob was so helpful and shared great storage tips to get me started.

I pulled up to the property and had an issue entering. Went to the main office and spoke with Kathy. We found out that our automatic payment did not go through and information needed to be updated. She was kind and offered a solution to the best of her abilities with a smile.

Kathy very friendly and professional. Haven't moved my belongings in yet but so far very good

I am very impressed with the facility. Bob has gone above and beyond to alleviate any concerns. The entire staff always makes me feel valued. I have two other units in California and the Royal Oak property has exceeded all my expectations. I will always recommend the Royal Oak Public Storage to anyone who asks.

NO ONE TO HELP YOU

Glad I no longer a customer... Would not recommend. There are only 2-3 carts available for use and often they are being used when I arrive more often than not. Elevator door closing timing is set to Star Trek speed and often hits the cart or me before I have a chance to exit the elevator. There was a recent mass extinction event of flies on the third floor, was not notified of any chemical spray being used or if a fly farm operation failed... Not sure where they came from and why they died, just know they were seemingly everywhere. All units in the climate controlled 2nd & 3rd floor get dark dust at no extra charge. Aside from the lack of responsiveness from the facility to address complaints and lack of empathy for customer concerns at least they billed me on time and raised rates regularly. I'm not sure if my experience was typical for the industry but would rather burn my stuff before storing it here. I feel the most sorry for the lady that lost her art collection when an elevator failed and leaked hydraulic fluid in her unit. She was told that PS was not responsible and that's why everyone is encourage to be insured. I cannot verify that statement but wouldn't be surprised. 1 star because zero is not an option and the place looked clean & modern when we first arrived. Wish we knew better.

Help my cuz move stuff out of a unit. Plenty of room for larger items, clean, secure as heck.

My belongings are on their way, but while I wait, I should share that the experience so far at this facility is first-rate. Bob was friendly, very helpful with suggestions that didn't occur to me, and professional. The unit he helped me select will suit my needs perfectly, and one of the things he's very good at is explaining clearly how the whole process works, and how to use the facility in a secure way. I look forward to getting my belongings moved in later this week, and I'm very confident in my choice. Bob put me at ease, and he'll help you too.

Friendly staff, clean facilities, easy access to units from multiple entry doors.

I’ve been with this storage facility over one year now. I have seen personnel change, but I must say that the addition of Bob and Pam have by far been SUCH A REFRESHING CHANGE!! I have encountered Bob more, but when I’ve had the pleasure to speak with Pam, she has been nothing less than pleasant, polite, and professional. Bob is very kind, friendly and responsive and takes pride in his job! Don’t misunderstand, he’s NOT a pushover by ANY stretch! He expects tenants to follow the rules of the facility, PAY ON TIME, NOT PLAY GAMES, TREAT THE BUILDING AND OTHER TENANTS WITH RESPECT while on site, and overall be a responsible tenant - as this is a “high-quality” PROFESSIONAL AND CLEAN facility in lovely Royal Oak. If you’re not on the up and up and don’t intend to or can’t relate to these REASONABLE expectations - this is SERIOUSLY “NOT” the facility for you! Thanks Bob and Pam for doing such an amazing job - we TRULY appreciate you‼️

I would like to give a lot of thanks to the facility at this location they are by far one of the best staff EVER!!!! So helpful and very passionate a shout out to the wonderful people here Bob, Pam and Steve the overseer.

Bob was friendly, knowledgeable and very helpful.

I just recently renewed my storage unit for another year. Pam was extremely helpful walking me through the process. She went out of her way to make sure everything was done correctly and answered all my concerns. It was a wonderful experience to be helped by a courteous person.

One of the many "good" people i had the pleasure to meet in 2020! I can only speak for 1 The Manager there Karen is awesome the sweetest person ever she's going to go by the rules &/bt she's fair! She's also accomodating, the place is neat & she has alot on her plate & to do bt she does it all with knowledge, a sparkling personality & a smile! She's Awesome!

Rude staff. Very, very slow process. Large facility with only one staff member doing everything. Covid-19 makes it worse. Online prices are deceiving, there are many hidden charges.

Worse place ever.

Pamela is super helpful and this couldn't be easier to set up. Thank you!

Pamela was friendly and helpful. She did a thorough job of explaining my options. Very pleased and would recommend this location.

Very clean and Pam was very helpful in handling my transaction.

Karkea was very helpful and caring. Took the time to answer all my questions, being this is the first time I’m a using a storage unit. She has a wonderful attitude and pleasant.

Karkea explained every detail of the process to me as I'm new to renting storage. She really has the right attitude to work with the public. I highly recommend this branch.

Great customer service

Can I store a car in your space it’s a small sports roadster

Construction debris and dust created by Public Storage ruined items that I had stored. Negative experience!

I am very happy with the information from Bob Bob is very helpful and understandin I am very great full for the helping points that Bob is helping me with so that I can understand what I have to do

Never used a storage facility before but this place is amazingly clean and makes me feel safe. Karkea checked me in and she was absolutely fantastic!! Answered all of my questions and was so thorough in explaining everything to me and was soooo nice!!

Thank you so much Kea. She provided excellent customer service.

Great service and affordable.”!

The employees are not helpful. They are mostly difficult to deal with except for one older gentlemen. He was the only person who was helpful. When I closed the locker the woman told me when I went out the gate I would get an email receipt. When that did not happen I had to go back to the office, which at your Troy Michigan is three blocks away from the storage unit. I had to wait. I explained that I needed a receipt as the trustee of a trust. She told me this time that it takes over an hour. I explained I needed something in writing from her. She walked over to the computer and pushed some buttons and low and behold the receipt printed. Not going to rent any storage unit ever again.

I could not love this location more. It’s clean, the employees are rockstars and it’s well maintained. The employee that helped us today, Miya, was so kind, attentive and made paperwork easy. When getting a new unit, she specifically looked out for us, ensuring we got a space close to our existing one. It saved us so much time and made our lives easy. Would definitely recommend this location to a friend.

Management team hard to work with and new clerks just learning.

Shaun Wright was very helpful and extremely friendly!

great experience with Shanel

Great service , Ask for tres great repetitive. No problems

I would like to take a moment to recognize Shanel, she displayed excellent customer service and patience in my recent visit. During our conversation she mentioned she was relatively new to the position, in which I was shocked. As well I would like to mention the General Manger who handled my concern efficiently. Thank you!

Miya was very helpful with deciding a size on a storage unit I did not rent today because I’m indecisive but she answered every question I had regarding one

Clean secure storage facility staffed by very nice people.

So much metal shavings and shrapnel left in hallways from locks being cut or drilled; it’s a safety issue when it spreads all over. They don’t sweep it up or clean it.

Tres was so hopeful and kind! He helped me even when my crazy family was so needy! What a great place! Highly recommend!!!

When they did construction to add a new building they left a thick layer of dust on all my things. When I complained their answer was "make an insurance claim." During the construction, the gate was left open unattended. They changed my lock without warning. They said there was an email but I couldn't find it. I paid for that lock and wasn't offered a refund. There are cheaper facilities in the area that couldn't be worse.

Very nice and clean establishment. Was greeted kindly when I walked in to make a payment.

Great!! I came in for a payment Miya was so helpful! Great customer service skills, I will be referring people here!

Miya was a excellent help! She helped me with with all of the questions I had about storage and was very patient!

I came a couple days ago to look at units and Miya was very helpful I appreciate her she really made me feel at home and comfortable!

Great service!! I came for a payment for my great aunt and Miya was so helpful and courteous. I will be referring people here!

Best storage place out there. Tres is the man.

Tres was an awesome guy to help me get set up with my storage needs. Well done sir!

Maddie and the entire team were very professional and helpful.

The place was exceptionally clean, I was very impressed with Maddie and how thoughtful and helpful she was, she went above and beyond! I would highly recommend this place.

Very organized. The worker Maddie was extremely helpful and sweet

When I went to rent my storage units, the people were knowledgeable & very friendly.

Maddie was extremely helpful when i came in today, answered all the questions i had, The place was very well clean and organized, and overall a great visit!

This facility is very clean and well maintained.This location has by far the best staff Osheka was just phenomenal!! If i could rate 10 stars i would have

The staff is very sweet and nice

Quick, easy, and painless. Maddie was very friendly and courteous. Maddie assisted me in obtaining my storage within 30min of viewing and signing my paperwork. Thanks Maddie!

I am extremely impressed with this location! The storage rooms are clean and Maddie was super helpful, helping me with everything I needed to get started. Will definitely be using this place in the future!

Maddie was extremely sweet and attentive. she answered any questions we had and made sure that we had the smoothest experience possible. the office and property were immaculate and easy to navigate, also. i would recommend storing you things here!

Very friendly employees and also helpful! The storage unit was really clean as well definitely will rent one again!

Clean, well run, and super organized. I had Maddie help me out with something and she was super sweet and helpful employee. Overall there's great service here!

Pretty cleaned organized place. Couldnt believe how friendly the staff are. Recommending Public Storage every chance I get!

The storage unit itself is nice. The staff not so great. You have to buy their lock for the locker. The lock is not an everyday storage lock. It does not work with every kind of locker. We went in to close out our account after the locker was empty. The staff did not get up from their desk, nor did they even look up and at my husband as he was speaking to them. In fact, they both had their cell phones out and were doing something on their phones that was apparently more important than focusing on and assisting the customer. To top it all off, my husband asked about returning the lock because it does not work anywhere else. One of the girls told him to keep it as he may want another storage unit with them. My husband very politely let them know that would not happen and walked out with a lock that is ofno use anywhere else. Truly disappointed!

Maddie was incredibly helpful and answered every question I had. The property is clean and well maintained.

Establishment was very clean and the ladies were kind and helpful!

Maddie’s service was absolutely amazing and the property was left spotless

Very clean, and staff is pretty nice and professional.

Great service Maddie and miaya were helpful and made this process easy! Thank you!

Very friendly great service

Service is great. Maddie was very helpful!

I was provided excellent service at the Royal Oak location. Maddie was very helpful and I can see myself coming back if I ever need another place to store my furniture! Thanks Public Storage!

Maddie had great customer service! She makes it a great experience every time I go in there

The place was clean, well maintained and Tres, my CSR, was a pleasure! He patiently showed me until we found the right one. I'm very happy with my experience!

Madison was very helpful today with my rent!!

Osheka was very helpful ! Great value, location and service.

Such a great experience! Maddie was very helpful, friendly and professional. Made me feel comfortable and I would highly recommend!

Very easy and smooth process. Tres and Osheka were awesome. The facility is extremely clean which was my biggest deciding factor. Fair prices as well. I recommend this place.

Maddie and Osheka are amazing! They were both so sweet and very helpful. They answered all of my questions with smiles on their faces and they truly brightened my day. Fantastic customer service!!

Very impressed by the staff, Maddie and Tres were very helpful and were able to answer all of my questions!

Very good experience, the attendees were very knowledgeable and friendly. Would for sure rent here again

Tres and Assiyah are awesome! I had a wonderful experience.

Fast and Easy to set up the reservation & rental online and In-Person. With Maddie's help, I had a storage space and keys in hand in about 15 mins. Indoor building is new and clean and very well secured. Excellent prices on their website. I give 4-stars instead of 5 for the potholes in the on property roadways, but I think their working on it. Overall an excellent Storage Facility. Keep up the great work!

The facility was super clean, Maddie was personable and very helpful with every thing! If you need help, you’re in the right place!

Maddie and Tres are the best. I came in without the slightest idea of how Storage works & they answered every question with patience and great customer service. Didn’t expect it honestly. So glad I chose this location! Thank you guys :)

Came in the other day and had some questions. Maddie and tres were there to answer my question both were super helpful and informative of what I needed. Property is well maintained and clean

I’ve never used a storage unit so I didn’t know what I was doing. Tres at this location made it as easy as possible. He walked through everything and was very patient/ professional. I’d recommend this facility to anyone especially based on the customer service I received from Tres!

Madison was very helpful and the process to get a new unit took 10 minutes. Insurance is required which bumps the price a little.

Facility is nice, clean, and well accessible! Staff like Maddie(I think if I remember right) is outstanding, knowledgeable and professional. Definitely would recommend to others!

Very please with the service that Melanie provided us with. Thank you

Madison & Melanie were very thorough and friendly. Answered all my questions and made sure I understood all terms and conditions. Facility and unit are clean and well maintained.

Great service

My colleague and I needed information about storage units. Melanie was so helpful, patient and pleasant. Answered all our questions no matter how trivial. Corporate should clone her!

Madison was very knowledgeable about prices and asked helpful questions to make sure I got the right size unit for a reasonable price. Very friendly and informative. I would recommend this location to everyone!

Excellent facility, reasonable prices and clean. Don’t plan on going anywhere else

Employees were very friendly and answered all of my questions! I would highly recommend going here for your storage needs

The girls at this location are super friendly and knowledgeable of the units and prices. Thanks ladies! I will recommend your facility to everyone!

Very fast and good service, I am satisfied.

Melanie was awesome and super helpful! Very friendly and knowledgeable with the units and what will fit and what will not! Highly recommend and extremely fair prices!

Bob had excellent customer service and very knowledgeable I would definitely recommend this place.

Bob is a good guy. He helps with anything I need.

Melanie was extremely helpful and friendly. She actually postponed going to lunch to help my wife and I out. We are very pleased with her service and would use this business again.

This is the first time I have ever got a storage unit. Melanie was the best person to help guide me to figuring out which storage unit to get. She answered all my questions and was very respectful.

Wonderful service!

Staff was very friendly & even gave me lift! ☺

The staff with whom I worked was helpful and gave great customer care.

Nice staff members answered all my questions and made moving in a breeze to do. Thanks for everything!

Melanie was welcoming, informative and has a wonderful helpful attitude. I appreciate her help.

Unit was clean. Managers were very friendly and helpful

Melanie, although she was recently hired and was working in an office without working air conditioning, while the site is under construction did a fantastic job with everything! She made our move to the storage unit wonderful and stress free!! This was our first experience with public storage and I can honestly say it was a very good experience!

Melanie is always helpful and friendly. Even the crew working on the expansion project is courteous and careful to not inconvenience people. I’m glad to be here.

Melanie was very helpful and friendly!

Great customer service from jan she is straightforward and helpful.

I selected this location because it was closest and offered drive up units. From first visit to getting the key, Jan has been so helpful! She is the reason I returned and rented. Jan is precise in her instructions , tough about following the rules and you can trust what she says. Employees represent the company, so I feel confident I will have a positive experience with this Public Storage Location.

Jane was very helpful with my needs

Jan is awful, so is her boss Dan Doyle. I have been renting a unit for almost a year. I choose this place because it is indoor, and has air conditioning. I have electronics, wood, a bed, shoes, and clothes in this unit. The reason for this nasty review is because they had a leaky roof and never disclosed this information to any of the tenants. My unit just so happened to be in an area where the roof gave out. So my stuff is wet and ruined. They never called me to tell me that my stuff could've been damaged. I pulled up to the unit one day and saw all the roofing equipment. Didn't think anything of it. But when I checked my unit I found all of my boxes with water damage. Ants crawling around my unit. And my mattress with water stains. They claim they never new about a roof leak yet they are in the process of replacing the entire roof all of the sudden.... sounds fishy to me. Section 4.1 of the contract basically states "they are not liable for anything including negligence." My stuff is ruined. They don't care. DO NOT RENT A UNIT HERE.

Jan was OUTSTANDING, outgoing, personable and so very helpful doing the very stressful process of moving! If you use them, you will NOT be disappointed!

PS Royal Oak is one of the cleanest storage locations I have visited. Jan is direct, pleasant, caring and wonderful to talk to.

From the minute you walk in the your last steps out rue door the experience is one others could learn from. Jan and her team habe always gone over and beyond any needs and expectations not only for.me but for Everyone that I refer to her property. The property is consistently clean presentable in very well managed

Jan was wonderful. Easy check in and excellent customer service.

Jan is an amazing customer service and property manager, very efficient and resourceful. I have rented from this storage property twice in the last 3 yrs. I would say she is by far the best, her courtesy calls are always pleasant and friendly. The facility is always clean, up to date and business friendly. You wouldn't make a bad choice choosing to store your items here.

Jan is so friendly and nice. I would recommend this storage facility to anyone in the area looking for extra space. This is a very well maintained facility.

Steve Cox here from D36, and I have to tell you that Jan is the absolute best representative I've ever dealt with in any context. She's preserved your account for me with proper inter-personal relationship skills. Very much appreciated. Give her a raise, without relocating her.....lol

Jan was fantastic. She got me set up and at a really good price. Customer service is her middle name!

Paid bill, Jan was awesome

Jan was amazing to work with and took care of me like I was a family member! I would highly recommend Jan at Royal Oak Public Storage.

Jan was very personable and helpful. The facility is very clean and we were very pleased with our experience.

Jan is the best!

Jan thanks for the help It was a great experience, very well kept grounds and units.I wood recommend renting an locker from Jan at the Royal Oak office.

Jan was amazing, she made the process easy and interesting. her accent and personality is so warm and inviting. I absolutely chose the right place for storage.

This is a clean and organized facility that is represented by one of the nicest, most helpful people we've ever met. The name of the person running this property is Jan. She went out of her way to make sure we made the best storage unit selection for our needs! The prices were really great, too. Highly recommend this place if you live anywhere near Royal Oak, Michigan.

I was at the public storage on coolidge. The woman running it (Jan) was so very helpful to me. She showed me a couple different sized units that she thought would be good for what I told her I had. I will definitely be renting from her shortly. She also showed me all the different boxes that she carried. Thank you miss Jan I will be back.

Bob and Jan make an awesome team to deal with regarding storage needs. Not only were they very helpful with information and recommendations, but also assist making sure that everything goes as planned. The costs were clearly explained and everything flowed like clockwork.

Jan, the friendly, professional, pleasant employee gets a 5!!! Our experience on our first visit (obtaining the storage space) was not a good one at all (the clerk was not Jan for that visit), very unpleasant and we planned on never coming back. However, upon clearing out our storage space and closing our account, Jan made it a really pleasant experience. Even her payment reminder phone calls were delightful. If we had a business, we would steal her as an employee! Just a wonderful lady!

Superior Customer Service Is Hard To Come By These Days. My Total Experience, From Move In....The Duration Of My Stay And Move Out Was Excellent. The Property Owners Both Bob And Jan Were Courteous, Professional, Passionate And Accomodating ! I Would Recommend This Location To Anyone Looking For Clean and Adequate Storage. I Look Forward To Doing Business With Them Again! Thank you!

Needed a storage unit. Stopped in Public Storage Royal Oak. Was greeted by Jan and Bob. They went over my options. Was extremely impressed. The facility is cleancleaning and well maintenence. Will be renting meet month. Thanks to Jan and Bob.

I leased at this location for a year. Place was clean and Jan was always very helpful and curtious. I would go back again in a minute. Highly recommend.

Jan was superb. I was so not good at returning calls due to being in the process of moving rather unexpectedly but she never got mad or upset. Jan was so nice even though it must have seemed like I was ignoring her! She was always polite and friendly. I would recommend this place to anyone.

Jan is wonderful manager who goes beyond the call of duty to help her customers. I so appreciated her concern and hospitality last month as I waited for a locksmith, finding that I had called one of the many scam companies!!! After 3 hours of waiting, The Birmingham Locksmith Service came to my rescue. Apparently locksmith scammers are quite common. Beware!! My greatest compliments to Jan as she saw me through to a successful move out! The warmth of her office and personality made a big difference!

Prices are fair for the city and facility is clean! But the wonderful lady who help me thru the process was Awesome, a class act! Thank you Jan for being you! I will definitely do business with her and that storage facility again!

I have had a storage unit full of cherished family heirlooms at this Royal Oak location for years and Jan has always helped me with any questions I've had. I've had to maintain this unit from across the country and I have to say, Jan has always made everything easy and seamless for me which is much appreciated when you live out of state. I highly recommend this location to anyone looking for a trusted storage space. And ask for Jan!! She will take good care of you!

I have been a customer at the Royal Oak location for a few years now and even though I live in Westland, I continue to stay with these guys because of the great quality service that they provide here. Jan is the best at what she does there. I appreciate the the friendly reminders if payment is due. She always nice to me and very professional. Too bad we can't clone her!!!

Great customer service and jan quickly explained the details so I could be moved in and on with the rest of my day.

Had a great experience my first time in. We were helped by Tres. He was very nice and helpful!

Great experience. Jan was very helpful & friendly!

Jan is a wonderful person that completely helped me get my storage unit! She is very polite and extremely friendly! It is a pleasure to do business with her!

Ashley and Jan were really helpful and friendly! Wonderful customer service and I will definitely recommend this location to others!

Tres was as helpful and friendly as it gets! Great guy, made me feel I need the right choice coming here

Jan was so helpful and answers all my concerns about storing,I will be storing with her when I am ready to mivr

Jan did a great job in helping us. Highly recommended.

my experience is always nice kind and helpful. Thank you Joyce

I've been using this facility for over a year, and both JR and Jan are great people. They have great customer service and they alwys help when needed.

5 starts doesn't seem to be enough... working with Jan is among the best service-type experiences I've had, ever... top marks for customer service, professional courtesy, helpfulness open and forthright, and she's downright personable.

A-1 experience at this facility. I read previous reviews before choosing this particular location, and I'm glad I did. Jan is a gem and knows her stuff.

The staff at this facility is always very friendly and helpful. The ladies in the office, Tierney & Jackie, where wonderful and provided great customer service and were very respectful. I will continue to use this establishment.

Jan and JR provide the best help and support I've encountered ever.

Storing our items with Jan and her staff for the past 6 years was a pleasure. The facility was always clean, well lit and safe. Moving in and out was hassle free. Without question we would recommend this facility and use it again and again.

Very Nice, clean and helpful. Would recommend.

My father in law was looking for shipping supply's and Jan and Jocelyne were awesome and so helpful. If I ever need storage I will be storing here!!

I have utilized this storage facility several years ago with the same manager , Jan , so I returned to rent a storage space once again . They are friendly , knowledgeable of their duties & helpful as well . Jocelyne , is a very efficient, young lady whom I've had the pleasure of working with for the first time .

Wonderful storage experience! I unexpectedly needed storage and called there one day prior to move in. Manager Jan took care of me and I felt like I was her only customer. She was efficient and the price was exactly what was online (plus fees). My space is clean, dry, well-lit and secure. Really great experience all the way around.

The best customer service. Jan & Jocelyne are outstanding,.

I have never had to get a storage unit before and Jan really helped me out. Jan walked me through the whole complex to find where my storage unit would be she explained everything thoroughly and we had Smalltalk she really made me feel comfortable!

Fantastic service.

Jan was great to work with. Nice facility.

Service was good ladies friendly. Jan and Devin are awesome. Conveniently located.

Very helpful and friendly. Devin and Jan answered all my questions. Would recommend.

Jan is very nice I will be paying my bill here from here on out.

Most understaffed storage place you've ever been to. Don't go here unless you have 1+ hour to wait.

Kim and Jan were great! Very helpful & kind.

My experience with Jan and Kim was excellent! They were friendly, patient, and knowledgeable about thier products, services, and pricing. They were able to help me find the right fit for my needs :) -very grateful-

Kim and Jan are amazing!!!!!! I love Public Storage! I won't rent any place else! Customer service is great and the prices are just as awesome!

Great people, great looking and clean facility, good prices, convenient and considerate.

I really had a great experience at Public Storage. I had Ashley and she helped me so well. She had a nice personality and her Manager Jan. They both treated me well.

Jan and Ashley have been great to work with! We needed to downsize our unit and they helped make that transition as smooth as possible. Facility is clean and well lit. Highly recommended.

The best storage facility I have encountered. It is a clean, well maintained facility and the staff is phenominal! I am there everyday and the service is consistently fantastic! I would definitely recommend this facility to friends and family. Jan the manager is simply the best, seeing her feels like coming home to visit mom :) Thanks!

Ashley gave an excellent customer service experience definitely will recommend to others!

great friendly people, always service with a smile

Wonderful service by Brittany. She was extremely nice and helpful with everything. Set up was very organized with plenty of information. Front desk is open on Sunday which is a plus!

My contact with Jan and Jomar has been great. They are friendly and professional. I would recommend using this storage facility.

Jan is so nice, Mary so helpful always......such a great team to get you and your stuff put in storage!! Personal touch that is so welcome!

Jan and Jomar had excellent customer service, they were very helpful.

Property was very clean and customer service was great with jan and Jomar

The best experience ive had with a public storage iin a while. The property was very clean, and Jan and Jomar are good at helping your stressful situation way less stressful.

I came in to make a payment and was greeted with great customer service! Jan and Jomar are awesome!

The best experience Ive had with customer service. I came in and didnt know what size i needed, I was stressed about my move and Jomar was very patient with me and helped me move forward in my process. I will always refer this public storage to anyone who needs it.

Read the reviews about Public Storage which brought me there. Great experience! Met Jan who is very knowledgeable and all customer service! will refer people to this facility

I have nothing but great things to say about Public Storage on Coolidge. From the moment I walked in Jomar was smiling and very helpful. I came in stress out and with in a few minutes I forgot I was moving. I had the pleasure of meeting Jan as well and she was awesome. The two of them were professional and knowledgeable. Jan had a plate of cookies today when I came back to finalize my unit. I felt like I was at grandma's house. Thank you for a great job!

I recently moved out of my unit on Sept 30th. It was a pleasure dealing with Public Storage, and I would definitely use them again. Jan was very friendly and helpful. I would recommend this location in a heartbeat if ever my friends or family needed a storage unit.

Jan was a huge help and explained everything very well. She gets 100% customer satisfaction rating from myself. I rented a 10 foot storage unit for just under a month and there were no issues at all. Overall great experience and good deal. The first phone operator I talked to was a bit misleading but again... Jan made up for any issues I had and was great to work with. She will treat you like family.

Clean premises and excellent staff! Highly recommend Jan and staff to meet your storage needs!

Today I came in to rent a unit after a long stressful week of moving and closing on a house. Tess and Jan were absolutely amazing! From the moment I walked in they greeted me with smiles and a big hello. They were very helpful, knowledgable, and made this process less stressful. I would recommend this facility to anyone!

I have been storing with public storage for an whole year now Mary and Jane have giving me the best customer service I could ask for stop by and experience an good opportunity with the royal oak public storage

Awesome place! Love Jan and Mary, truly a great storage facility with great staff. Thank you so much for the experience.

Rented a small unit here, units are as advertised, the staff though, they are outstanding, very polite and helpful. Went above and beyond.

We came to look at a few units. Jan the manager was helping us decided what size unit would be best for us. She is very helpful and funny. We would recommend this facility.

Jan was very professional and thorough threw out the process

After shopping various storage facilities, I stopped into your royal oak facilitiy and have never looked back. The location brought me in, but Janice Tatarian, the property manager, has kept me coming back as a loyal customer. I have encountered many business personal in my field, but never as unique, kind, and personable as she has proven to be each and every time I have been into the office or spoken to her on the phone. She is helpful, polite, extremely knowledegable, and brings a lighthearted energy that is rare and truly hard to find in the business world today. Your company truly has a gem in Jan and because of her I recommend your business to anyone who could be a potential renter!

I am very satisfied with the service from Jan and Mary. They answer any questions that I have. I know that my belongings are safe. Their cheerful attitiudes make dealing with them a pleasure.

I have personally used this Public Storage and the service was exceptional. I dealt with Jan and she went over and beyond to reach my needs in somewhat of a hectic time. I would highly recommend this Public storage and Jan who I dealt with.

JAN IS VERY KNOWLEDGEABLE AND HELPFUL. THANK YOU

Jan, the manager there, was very professional and helpful in finding the right size unit for me. She showed me numerous sizes until I finally found the correct one. The paperwork did not take long and she made sure she answered all of my questions.

I received top notch customer service here. I originally reserved a unit that was too big for me. I was able to switch to a smaller unit to save money and the transition was flawless. They were very helpful and it was much appreciated.

Jan and Mary were very helpful in getting us storage units on short notice for delivery of furniture from an out-of-town move. The units were close to the loading dock, clean, and well lit. I would use this storage facility again and would recommend it to others.

I received great customer service and great explanations of the different options that public storage has to offer from boxes to different units available to lease. and I was very impressed by the professionalism in the property manager and the cleanliness of the site.

I went in to the royal oak public storage not knowing what boxes I would need. Mary and Jan were very helpful in assisting me to find the right size boxes I would need to move things. They were very professional and respectful and answered my questions very clearly. I would recommend this location to my family and friends.

We rented an indoor, climate-controlled unit from Public Storage in Royal Oak, MI for less than 2 months while we were in the process of moving. It was very clean and well kept! The level of security was also nice - I often went during the day while my husband was working and felt fine being there alone. The staff was extremely friendly - Mary helped us. She even called us after we moved our things into the unit to see if we were happy with it! She also helped us cancel our unit and get a refund since we paid for a full two months (we settled into a home earlier than anticipated). I'd recommend this storage facility and would use it again.

Great customer service. Jan was extremely help and friendly. I would recommend this location to anyone needing storage in the area

I am pleased with the customer service and facilities at this Public Storage! From initial arrangements in May 2012 through my most recent visit less than a week ago (September 2013), Mary and Jan are always thorough, clear, capable with the information and guidance I seek. They consistently provide superior customer service and professional expertise in a collaborative atmosphere of strong teamwork. I appreciate their work; the facility is clean, well-appointed and -equipped, secure. Glad I found this place!