Public Storage Self-Storage Units at 34050 W 9 Mile Road, Farmington, MI

Outstanding staff, Qiara Lynch was Terrific and Professional. She also returned crucial personal property that I had left in the office, that's hard to find these days, Kudos to Ms. Lynch.

Qiara is the manager at this location and she is awesome she is incredibly helpful. She walks you through everything. She explains everything thoroughly. I’m super happy that I chose this location and she’s one of the main reasons.

Qiara was awesome. I had a problem at another location. She went out her way to fix the issue for me. I so appreciate her. Definitely give her a raise. She at Farmington location. She is very professional they need more customers service representative like her.

Employee named Qiara was calming an extremely helpful

TLDR: Maintenance here is lacking and they will happily take your money for subpar service. Feels like it’s run by a private equity firm—cut costs to bare minimum and do as little work as possible. I already have a PS unit in another city so I thought booking a unit in Farmington would be easy with my existing credentials. It wasn’t. I tried for well over an hour, then called the office # and got voicemail & left a message. Then called the 800 #; they said I could go in and use the kiosk to book & pay. I went. The kiosk was unresponsive (broken?) until I hit the big blue handicap button. I finally booked & paid for a unit. Following day I went to drop off a truckload of stuff. Keypad is right up against the gate so you need to exit vehicle to punch in code. They hadn’t shoveled or plowed so shoes got messy. Numerous attempts & gate would NOT open. The office building is dark and it’s after 6pm so I called the 800# for help. Indian guy answered with a woman yapping loudly in the background. He said this location is open til 9. Why is it dark? He doesn’t know, “someone should be there.” He offered the manager’s number, which was just the branch’s phone number. I told him they never seem to answer here & still hadn’t returned my VM from yesterday. Not only was he no help, he was telling me things that aren’t true. While he was making up some nonsense (they are open, managers must be helping someone at another location,…) I walked in to try the kiosk. Lady on the kiosk apologized & said she’ll let the manager know & they will reach out to me tomorrow. But I have a full truck & I’m an hour from home, what am I to do? “The manager can discuss that with you tomorrow.” Wow. Thanks. Nothing is shoveled, it’s 16 degrees out, and I have a full truck I can’t take home. Isn’t there any maintenance to open the gate? No, the manager has to do that. Neither of them was willing or able to contact the manager, or a district or regional manager, to get the gate open. They have no maintenance on call to help. They can’t open it remotely. After getting in a few days later I asked to have my unit rollup door fixed as it was incredibly rusted along the bottom. Rust flakes and falls off every time the door rolls up (The first day I got it in the face--It’s a legit safety issue). More than a month passed and no effort was made to fix my rollup door. Based on incredibly long waits for maintenance at my other PS unit, I didn’t have high hopes my door would be repaired. I ended up pulling my stuff out to go somewhere better maintained. Was a big effort but I don’t need the headaches. Phones seem to only be answered so that someone can tell you they can’t help with your issue. Site managers apparently are only on site a couple days a week. The other days the phones ring to another city. Maintenance is sorely lacking. I can’t recommend this place unless you’re in a bind and carry tools with you all the time, including a shovel in winter. It really is self-service here.

Qiara was super nice and helpful!

There are a lot better places for the price. They changed the price of my storage unit after 3 months with no explanation and no answer to why. It is a clean facility but no one is ever there or available to answer questions it is inconvenient due to hour and gate not unlocking

Wonderful customer service thanks so much Asia

This Public Storeage decided to have a kiosk and no longer a physical person there to address issues. My elderly Mother has a unit there over 5 yrs. The past 3-4 months door is bent and the latch is severely rusted which makes it difficult to enter. We have spoken on several occasions to a young lady on site who has attempted to reach out to her manager and even assisted with physically aiding in opening the door. We have been told that a outside contractor would come out to fix the door and each time NO SHOW. I don't feel my Mother should continue to pay since we cannot access the unit. We will be removing the items and reach out to corporate about the Farmington Hills, MI location. Rosalind Henderson

A-to-Z Great Experience!!!

Kenosha excellent customer service

The lady that I spoked on the phone on June 13 was very nice.And the gentleman that I talk to help me out.I thank you

Chad was very helpful. As well as Dan during the initial meeting. Then they lied about how much the storage would be. The price continued to go up over the next 2 years as I rented their storage while I traveled for Covid. After renting for 2 years. They sold my storage with over $7000 dollars worth of stuff, for supposedly $10 at an auction ( for a 1 month balance of $100. Not once appreciating the business I had given them for 2 years. I will never use this sorry storage company again. They have some family members that live on the grounds so I doubt if they really sold the storage I believe they personally took what they wanted and then sold the unit. $10 dollars! That’s a slap in the face. I should have sued them. Never again!!!!

I reserved a unit at 9:32am today, with move in scheduled for the same day. I just attempted to pay for my unit, at 10:54am (82 MINUTES later!) and to my surprise, I was informed that my unit is no longer available, and they have no more of that size. I was told that they are available at a first-come basis, although I had reserved it online (with email and texts to prove it) and was there in person less than 1 1/2 hours later. I was offered the opportunity to rent a larger unit for more money. I will be filing a complaint with the BBB as this reeks of bait and switch. I have a confirmed reservation, scheduled to move in on the same day, and showed up less than 90 minutes after confirming the reservation, only to receive that message. I have rented with you before, and never had a bad experience. This is a horrible experience.

Outrageous prices, lousy service!

It's a clean well managed unit

Update: New remodel looks great! Sucks no numbering backup yet. Looking good and Chad is just the best. Great location. Chad is always very helpful.

It's probably one of the worst ever managed storage facilities ever built. Open on Sunday like everything, including the sign on the door? All lies. Avoid this place like it's the plague.

Still great experience! Chad is always helpful and has great customer service.

Chad has AWESOME customer service! Very helpful, informative, and personable! So glad that he was at this location! Keep up the great work Chad!

Updated: Chad recently came through and helped me with an issue accessing my door! He fixed it right away and I was able to get in to my unit. Good experience! Chad was helpful and friendly. Will recommend this location.

Worst storage place I got here at 2:00pm on a Wednesday and was told I could get into my unit and was not able to do that because there was no key and there was no one in the office. I called the customer service number and they told me the manager should be on the property but yet they were not. Waited an hour just for the district manager to tell me to come back another day. Absolutely awful customer service and where is the property manager??

CHAD is AMAZING, super friendly. Great customer experience!!

I Highly recommend this location, Chad is amazing! He definitely goes above and beyond for his customers, I appreciate all you did for me! I definitely hope I don't need to store my entire house again(lol), but if I do you'll be the first person I call❣️

Chad is very helpful. They keep the areas clean.

Very helpful and courteous!

This facility is older but it is safe and clean. The biggest asset is Chad. He walked me thru the whole process, took me to the right size space and showed it to me. Explained everything that I paid for and signed. I would highly recommend coming to Chad and letting him find the right storage space. Leave ur stuff and go to Florida!!!

I have never had to use storage before. I went to several other facilities but until I came to this location did I find the one for my things! Chad made me feel comfortable from the beginning. He is very pleasant and helpful! Great personality and very knowledgeable! I couldn’t imagine going anywhere else.

Chad is great example of customer service. He’s knowledgeable and caring about the customers and personal contents stored on-site. He’s responsive for any account or locker issues and will try to assist if needed. He is responsible and a good company representative 👍🏼

Chad is the best vary friendly and always goes out of his way

This facility has lots of storage areas. We were helping a friend move her stuff back to her apartment. This is a very secure facility.

Had a really good experience at this location! Chad the manager helped me find the right size unit in the price range I needed. Very knowledgeable staff. Would recommend.

The manager Chad is so professional and knowledgeable. My unit is just right side and still have room. KUDOS to Chad 👏🏽

Chad was fantastic. Highly recommend.

I want to thank Julia for helping me out and her boss for looking to getting my late fees waived!

Always a good experience! Chad is great at his job. The property is clean and well lit at night. So happy I found this location!

Chad was great. The property is clean.

I store one of my cars here and have never had an issue! My car even got stuck in the snow trying to put it away and Chad was more than willing to come out and help us get it back in! Great location, great staff and great customer service! Highly recommend this location!

Chad is by far an earth angel!!! He's professional, extremely helpful and pleasant to interact with. He's actually restored my faith in customer service and my experience with Public Storage. -Y.Sctt