Tabitha and Ashley were so helpful with my unit rental. The unit is in Farmington Hills. And they gave me no problem qgetting it done with a smile I'd recommend anyone to come to the. Shelby McComb public storage.
Currently at the storage that I opened a few days ago. Customer service or manager did not return my calls despite me calling a few times. Now, there are no carts for me to bring my belongs upstairs. Again, called to reach someone. No one! Ridiculous!
No type of customer service. Couldn’t even get help move in. Must be understaffed because they don’t answer the phone even when a voicemail is left, they don’t call you back. I highly doubt they are that busy to not have helped me with a problem from July 15th and it is now August 4th. Went to Metro Self Storage in Taylor. Way better service
Elevators to upper levels consistently not working, hit or miss if someone is manning the office during "daytime business hours
1. They have 1 furniture cart to use for the whole facility that's locked down and unusable before staff arrives in the front office. 2. Interior lights in hallways and storage units are insufficient. 3. Onsite service staff are extremely unhelpful. 1 + 2 +3 = 0
I am so mad I’m literally shaking. I just opened an account a week ago, and even prepaid my rent months in advance. My gate code never works. I drive all the way here with a truck full of stuff and the code doesn’t work after 6pm. Customer service is awful. I’ve not met a business that is this poorly run. They didn’t even attempt to make this right the last time it happened and now 3 days later, here we are again with wasted money on a truck and gas and I cannot access the gate. There is a huge sign that says open daily 6 to 9. The app says the gate access is allowed. So far, this storage facility is not quite what I’d expect.
Please call me regarding storage that was closed per manager asap
Chad was so very helpful with our account. Thank you so much for everything you do for the customer!
everything is cool & great other than the fact that I’ve paid every single month on time, never missed a payment.. since 2020.. and yet my same unit I pay a total of $138 a month for… ($123 rent, $15 ins) which is advertised online for $84. over time they will keep going up & up, and will claim there’s “nothing they can do”. So I really don’t recommend this as a long term place then because you’ll keep paying more & more for the exact same unit, with no explanation!
Beware, raised our rate over 20% after 6 months. Update: Went to move everything out of my storage unit. The two lights outside of my unit were out and none of the lights inside my unit were working. It was so dark inside of the unit we could barely see what we were doing. Tried to get ahold of management with no success. Left messages throughout the day for two days and still never heard back. We had to bring in flashlights the second day to be able to walk around our unit. Additionally, the only cart available was locked up and with no one working on site for the two days (a Tuesday and Wednesday) to unlock it so we had no cart to help emptying our 10x20 unit. Processed our "move-out" on my account 10 days ago and just received a notification about payment being due for October.
Don't come in they may be randomly closed just like today.
Employee Brandi Arteaga was so polite and respectful! will refer this place to all my family and friends!
The building is always clean, and safe. I'm not thrilled with the customer service at this particular location, but the company overall is great.
Very helpful & a great help & I really appreciate his services .
There was an error in my reservation for my new unit leaving me without access to what should have been my locker. Chad was extremely helpful in getting things resolved for me in an extremely fast and friendly manner. The grounds are clean and the inside is well lit. it's also super awesome that there are dollies by the doors when you walk in to quickly move your belongings.
Spoke to Chad this morning. He was so helpful and professional and found a way to make my day even better. I don't remember the last time I interacted with such a positive can-do customer-focused attitude. Go see Chad. He will take care of you.
I stopped at this location to make a payment. The office was clean and organized. Ava the manager was very friendly.
Got my storage space yesterday. No complaints. My agent was Ava. She is extraordinary. Highly intelligent. Very informative. Gave me the best space possible with what was available and what I was looking for. Great location. Indoor building. Very secure. Highly recommended. Service was excellent.
i pay money for a storage units there and i can not get in anytime to garb stuff there any time is messed up i should be able to get my stuff anytime
Went looking for a unit, Ava was a lot of help and friendly. Would recommend this public storage!
Excellent facility. Clean, easy to use. Jan, the PM, was knowledgeable and helpful. So glad we found this place!!
Jan, is the property manager, he was very professional and personable. I frequent my storage locker several times, each time Jan, assist me cheerfully and professionally! It was a pleasure doing business with Public Storage, Jan, is the BEST!
Jan was quick fast on point had me in and out paperwork signed sealed in hand and out the door. Friendly courteous and helpful. Recommend location. Nice clean and temperature controlled.
Very pleasant manager. Throughly explained process and set up my account quickly. Appreciated Jan’s polite nature, so rare in customer service these days. People are so stressed these days so this was a breath of fresh air!
Jan was very helpful. The unit that I moved into was dirty. The hallways also need to be cleaned from litter all over. There should be oversight when a party moves from a unit, it should be inspected and cleaned if dirty.
Staff helpful. Very clean facility.
Chad was a lovely man and really helpful! He made the experience super easy and enjoyable! Thank you chad!
I rented a space from Chad today, he was a fill in from another location. (9 mile) He was great. Very informative, honest and easy to talk to. I think I stayed 20 minutes longer than my business just chatting with him. I wish every place I shop could have an employee like Chad. Truly makes your day. Thank you Chad. I rented here once before years ago, always clean and well kept here which is why I chose this place to come to again.
Cassidy provided great customer service. She was very helpful with showing the unit and extremely friendly. She answered all questions I had
This place is clean and has really nice storage but the price is a bit too much.
Did a fantastic job at my appointment an giving me a great deal. Keep this Man !!
So I changed my review a Mr Doyle reached out to me and got the mix up problem solved. Thank you so very much
Sam and Chad were so helpful, and made sure I secured the unit I needed. No hassle, very efficient. They were also a pleasure to work with.
Service was great I just wish corporate Public Storage will let you switch without having to pay the $25 administration fee again just to switch to a bigger unit.
Why do I owe when I moved out on August 31 2020 I would like to speak to a person not a machine how do I get answers if I can not talk to a live person ?
How do I talk to the owner?
I moved out August 31 . Why do I owe you 169 dollars?
How do I talk to the owner. What number do I Call?
Sam was honest and helpful
Enjoyed the friendly and professional customer service from Sam! She was very courteous and patient with me getting setup and answering my numerous questions as a first-time storage renter. I also appreciate the level of precaution and security Public Storage takes to protect the health of their customers and staff and safety of each storage unit.
Sam was extremely helpful and friendly! The facility is very clean and well maintained. Excellent customer service stands out these days.
RUDE! I called asking for a specific advertised price and was hung up on. Must be bait and switch. Advertised 1 dollar 1st month but it didn't exist and ended up costing 80 even at 50% off. I was trying to understand when the man hung up on me. Buyer beware.
Great Service Sam You Go Girl
It's a nice and clean facility. I feel safe going to my unit by myself. Sam in office is always professional and pleasant to deal with.
Blanche was very nice and had great knowledge on the storage units. Great customer service!
Everyone has helpful and Professional
Ive been with the unit a year now. Service is always friendly and always helpful. Definitely recommend for anyone looking for a unit. Sam and Chai are fantastic.
This place is simply amazing and very affordable it was very clean and organized the customer service i received from the employee Chaista was beyond great she took her time and helped me with all my needs.. I Highly recommend her and this location.. Just wanted to say thanks a million.
I had a very pleasant experience with Samantha. I had some concerns and she handled them fabulously. Thanks again
We had a great experience. Check in process was thorough and quick. Sam was great and answered all of our questions. Will definitely recommend this location to others.
Fantastic customer service! We were very pleased with how Sam went above & beyond to help us setup our storage unit & paperwork. We will definitely recommend her help & this location to anyone we know. Highly recommend!
Clean, secure facility. Great staff and, of course, Samantha. She knows all the tenants and is paying close attention to everyone's needs. As a longtime customer, Samantha was able to negotiate a better rate for me. Much-appreciated.
Great help from Sam! Thank you!
Customer service was excellent, Sam was very professional and knowledge. I will definately recommend to friends and family.
I was assisted by Sam and I experienced Great service!
Marla is the representative that assisted me. She was very knowledgeable and friendly. As I pulled in the parking lot I saw her cleaning the lobby area prior to opening the establishment. She made me feel very secure with storing my property here.
Great big thank you to Marla and Bob for assisting my family in our storage needs. Marla was friendly, informative and flexible with our needs and best interest. Great customer service!
You can store things here! Craziest thing.
Sam was very helpful and pleasant to work with.
I appreciate the fact that management tries to make sure customers are always happy. Even going far and beyond sometimes to emphasize loyalty and a good self image.
Sam & Denise were super helpful in helping get my storage space set up! Very thorough and offered lots of options and assistance! Thanks y’all!
Great services from Bianca!
Very helpful and excellent customer service!
D.W, Bianca and Sam were amazing. They answered all of my questions and helped me make sure I had what I needed.
Easy access, in and out in a short time.
I am so happy that I chose the Farmington Hills, MI location ! From day 1, I fell in love with the manager, Samantha. She was very thorough when explaining the procedures. She was knowledgeable about the facility and the sizes of the storage areas. I was able to choose the appropriate space for me. Every time I visit, the facility is always clean; the staff is always professional and attentive. Best of all the place is secure...that's important ! Thanks Samantha for the smiles and excellent service !
We went to check out a storage area before signing up and Sam helped us out. The building was nice and clean and seems great!
Sam was very knowledgeable and so helpful. She gave me a tour on the units I was interested in and took time to make sure I was satisfied and gave me advise on how to position my belongings to make sure I could get to the things I need most frequently in front. Thanks Sam for making me feel comfortable about keeping my possessions at Public Storage.
I was at the Farmington Hills, Mi location earlier this week. Samantha was the salesperson. She was very professional and knowledgeable. Good customer service is hard to find these days. Samantha gave excellent customer service. She explained everything thoroughly. Also the rental unit and the front office was very clean. I highly recommend this location.
Samantha helped me so much, it was incredible service from beginning to end.
Awesome service. Efficient. Samantha was the best!!
Sam was fantastic, knowledgable and concise with information. The unit was clean and easily located. 5☆ for sure!
Great customer service, Sam was great and answered every question I had!
Very effective manager: Strict and understanding.
Just rented my second space at this location, nuff said!
Excellent service. Professionalism off the charts. Raven was a great rep!
Samantha have great service!
Samantha was very kind and helpful
Best service and nice people at the office... so clean and when I walked into the storage building was worm....and I want to say thanks to (Jeniece ) she helped me and she was so nice, so friendly like family thanks a lot....
After I registered online; I received a call from Samantha. She was very nice and friendly. What was awesome was she remembered me!!! I felt very good that she remembered me with all the customers she deals with. She is a 5 star person!!!!
I just wanted to say that the young lady Janice went out of her way to make my mother comfortable. She is elderly and uses a walker so she showed us the closest space. She was very friendly and greeted us with a smile. She answered all of our questions and we'll be moving in next week. Great experience. Thanks
Incredible customer service. Thank you Sam and Jeneice
Everyone I talk to is great. I usually go see Bonnie but I have been to other locations to make payments and Sam is very nice
Great Customer service and very knowledgeable staff. Samantha was a great help in communicating unit pricing and storage space. I plan on using them for my future storage needs from now on.
I went here to inquire about getting an unit. The ladies Sam and Jenice were so friendly and helpful. They answered all my questions and concerns. I was very pleased with the service I received.
Martini & Sam was great customer service today will be back and will recommend the whole family.
Had a wonderful experience !!!!!!! Sam n Martina did a wonderful job in helping me find what I was looking for fast and polite ,clean service .
Martina and Sam were great! Made my move-in, I had two; needed more space :) fast, efficient and easy leash! They even stayed late for me when I got stuck in traffic! The store and the storage units are clean and meet my needs perfectly. Thanks for making my first-time storage experience stress free!
Samantha is a great person
Sam was excellent and very helpful and nice
The serives was great and the sam was supper help full
Great customer service been using him for 12 years Sam's amazing assiiyah lovely.
He is great. Very informational
Amazing customer service. Dan and bob were awesome helping me out. First time customer and I couldn’t be happier
Nice hospitality and greatly appreciate the service.
Samantha is the bomb she been great help since day one
The service I received was quick and professional! Sam and Assiyah was very kind and answered all of my questions!
Raj went above and beyond for me and my fiance. He was kind, up beat and extremely accommodating. The facility is clean and secure. I recommend this pubic storage for it's easy access and clean environment as much as i recommend it for Raj, he could put a smile on the grumpiest of people.
I reserved my parking space online and was there at opening to pay for it. Samantha was there with a very positive attitude and a smile. She showed me where I was parking even though it was snowing and raining. I was very pleased with the service.😊
Best experience with a storage unit facility. Clean, knowledgeable staff-easy to work with. Samantha is the best!
Clean.temperature control. Easy access.
Samantha was great. Informative and explained well.
Samantha was great, place is clean and very secure. Have been back to rent from here multiple times and will keep coming back.
I am return customer. Facility is always clean and Samantha is very helpful.
Came in looking for storage due to a family situation, Samantha was very helpful and answered all my questions. The facility was clean and very secure. I will be renting from this location when I'm ready to rent next month.
Samantha and Bryan were extremely kind and were able to help me, had an emergency move and they were able to get me the best deal. I have never stored before so they made me feel at ease with doing it. I felt very safe there and the place is really clean.
Horrible facility! The staff was rude and refused to answer many of the questions I had. And this was after going to this place two different times and having nobody there. DO NOT GO HERE TO STORE YOUR THINGS!!
Moving for the first time in 30 years. Came in to get information on storage and Samantha was extremely helpful. She was able to give me hope that this move won’t be as difficult as I imagined it would be. She showed me sizes and explained how to store my things and and gave great suggestions on the different boxes and packing materials I will need. The place was clean and very secure. I appreciate the great customer service.
Smelled strongly of Lysol and had a lot of water out front days after rain.
Customer service was great. Samantha, Ashli and kentrell were very nice and definitely put a smile on my face.
Clean and easily accessible
It was great working with Samantha I love nice service nice people I will tell everybody about this place
I’m a first-timer at using a storage facility of any kind! Samantha totally made the whole experience a joy!! She was very kind and approachable and explained things/details and gave me a tour of the very clean and well kept facility!! She was able to get me a locker on the main floor, gave me a great deal and I feel very confident and safe with her description of how things work there...thank you so much Samantha, you’re the best!!😉👍🏻
The service was great and Sam and Phillisha was very helpful and professional
Samantha was very knowledgeable and helped me get the correct size unit after initially reserving the wrong one online. This is the second time we have used this facility and would definitely recommend it.
Great customer service, Sam is always so sweet and helpful. My time at public storage has been easy.
Samantha and Charlie gave me excellent customer service. Very knowledgeable and helpful!
Samantha and Charlie were so helpful, they answered all my questions and made me feel like my precious items were locked in the most secure place in the entire world. Thanks again for all your help M.H.
Great customer service, Sam and Bonita were very nice. Great attitudes and very polite
. Samantha and Bob are always helpful. Public Storage is convenient.
Thanks, Samantha, for an easy and quick transaction to move my stuff in. The team of phone customer service that helped me decide were great too! You have an easy access gate, and clean facility, and the impressive security technology for the elevator is none that I've seen before, that keep strangers from wandering around on every floor.
Friendly. Helped me understand the paper work. Very polite. Samantha and phillisha
Samantha and Phillisha were great. I came to public storage with an emergency move, both ladies were very kind and sympathetic to my situation. They made a horrible situation a lot easier than I could have expected. I had gone to another company first and was not happy with the way the employee had an attitude and seemed inconvenienced that I was there. The level of customer service I received at public storage was far more superior and I am truly greatful.
Samantha & Phillisha both did an excellent job. They were very professional and courteous. They each showed me the units & how to enter and exit the gates. They were informative as it relates to the business hours, monthly fees, etc. The environment itself was very clean.
Samantha and Mark were great, I am very pleased with the service at the property.
Samantha is awesome very helpful, friendly and very professional thank you so much for making my experience with Public Storage wonderful.
Samantha Phillisha and Kemani were all helpful. This is the first time I've ever need storage and they made my experience easy and smooth.
Samantha and Kemani were very nice and helpful. Will recommend to friends and family
Samantha has great customer service. Place was clean and very secure.
Excellent personal service. Samantha runs this business very well. Treated like a king.
I've rented from this public storage before and Samantha has always been such a nice pleasant person to deal with.
I highly recommend this storage location. When I made my first visit, Demond was extremely knowledgeable about the services, and I felt very much at ease as he directed me and we toured the facility. As a young man, he has EXCELLENT customer service skills. Demond and Samantha (the manager) have very caring personalities. I am GRATEFUL and SATISFIED.
Samantha is fantastic. She always helps me when paying my bill. If I ever switch locations I would rent with her.
Demond was Great. He answered all questions and concerns that I had. I would most definitely recommend Public Storage to anyone. I wish there were more stars for the customer service skills he provided.
Came to public storage to check rates and box prices for my move in a couple of months, Samantha and Phillisha were great. They were very nice and knowledgeable and were able to answer all my questions and concerns and showed me the spaces and property. I will be back to rent.
I've been a customer for a few years. Samantha & Phillisha have always been the best!! Helpful and curteous.
Samantha was wonderful. She knows customer service and was very funny and knowledgeable. I would definitely recommend this location to anyone. Thanks.
Samantha was very helpful. Nice place to store.
First time ever using any rental storage service but Samantha was very nice and accomodating. I'd recommend this Public Storage location to anyone.
Samantha was great!! She was extremely patient with me, answered all my questions and gave me great information. The facility was clean and very secure.
Customer service was awesome, Samantha was great and the place is clean.
Samantha was very nice. Clean and safe storage place.
Property #08702 Tres was very helpful in explaining procedures and policies. Thanks! Great service.
Came in to buy boxes, samantha was very helpful and friendly. She went over all the packing supplies and helped me figure out how many boxes and other supplies I would need. Also she gave me info on storage in case everything does not fit in my new apartment. I will for sure rent at this location if necessary.
Samantha was awesome!! Will store again in the spring because of Samantha!
Thank you Alece and Samantha for making it easy to rent a unit today!
Best customer service experience I've had in a very long time. Samantha was very knowledgable, and her kindness and experience made my move in very easy. Thank you!!
Samantha was awesome, great customer service. Clean and secure storage.
Samantha was very professional and curious.
Demond and Samantha gave excellent service.
Great customer service very clean property! Samantha was great!
This is my first time using a storage facility, and Samantha and Shawn, made this an excellent experience. I reserved a storage unit at a different location, but the unit was too small, so they transferred me to this location. Samantha and Shawn, took care of me with no problems. They were very nice ladies. The property is clean and well managed.
Julia was very helpful. She gave me a courtesy phone call that saved me a lot of heart ache. I rushed to the location and took care of business. Thank you again.
Customer service was great, Samantha was very nice and made my move much easier.
Jamar and Samantha made my first experience with Public Storage great! I'll definitely be using them in the future. It was a pleasant experience and they both were very informative. It has been the customer service experience I've had in a long time! First impressions make a lasting impression and they made a great first impression!
Samantha was great! Very kind and knows her business. Will recommend this location to friends and family.
A great experience, the young lady Samantha gave me excellent service & handled all my needs.
I stopped in to inquire about storage information and Samantha was very knowledgeable, extremely nice, and listened intently to understand my needs. Because of that Samantha was able to suggest and show me the perfect size space for my storage needs. I will definitely go back to rent space from her.... Thanks Samantha ! ! !
I always have a great experience at this location. Samantha is AWESOME!! Her customer service experience makes my public storage experience pleasant.
Great place to store, samantha is very nice. Great customer service!!
Samantha was great! Very helpful!
The staff have been very helpful and friendly. I would be inclined to recommend this facility to anyone looking to meet their storage needs w/ the added benefit of having a professional team of staff members to assist you in doing so.
Samantha is the best, she is always extremely helpful and so sweet. Im glad I chose this location for our business needs. Will recommend to everyone i know.
Samantha has been awesome! Customer service is A1!
I went to this location to inquire about storage for my elderly parents. Samantha was great. She was very knowledgeable and was able to answer all my stupid newbie questions without making me feel stupid. I will be renting at this location.
Very helpful staff. Clean and bright facilities. I know all my stuff is secure.
Samantha is very professional polite and friendly! She is always willing to help with a smile. Her outstanding positive attitude makes coming to public storage a wonderful experience.
Very pleased with this Public Storage location. Samantha was very helpful and courteous when giving me the information I needed about renting a storage space. They also had the supplies I needed to pack up my items to move and keep in storage.
Samantha is the best!! She extended kindness, patience and was just all around pleasant to work with!!!!!
Samantha the manager does a great job at this location, very helpful and knowledgeable about property and the surrounding area. I've been renting at this location for two years and haven't had any problems or concerns.
Im so happy with them samantha
I want to say that Samantha has no doubt always made my experience with public storage pleasant & less stressful. She is a great representative for customers in your establishment. Samantha, thanks for all you do!
Samantha was very helpful and understanding toward my sister and I. We weren't sure what size unit to rent so she showed us our options and told us exactly what we'd be paying for. Great customer service!
Great!! Service by -Samantha!
First time renting a storage unit and thanks to Samantha things couldn't have been smoother. She was knowledgeable, courteous and professional. I will be recommending this location to friends and family.
Samantha has been terrific from beginning to now. I appreciate he courteousness and how she goes beyond the call of duty.
Samantha was awesome and the service was great! Very courteous and friendly. Two thumbs up!
Samantha has a great attitude and is very helpful. Would recommend to friends and family.
thank you Samantha for your outstanding care! Efficient friendly and always remembers my name.
Samantha was very great to me excellent customer service .
Excellent service Samantha at public storage
Samantha was very helpful, and also had great ! Customer service.
Samantha made a difficult situation easy! This is definitely the place for all your storage needs!!
Great customer service. Samantha and Leslie were extremely helpful. Lol
Billie and Brittany were excellent managers with every aspect of the process and everyday functions.
The staff is very friendly and always greet and help me out in a timely matter. I also feel safe with my unit at this location.
Sam has a great work ethic. She was very informative, helpful and professional. I will recommend anyone I know needing storage to stop by this facility in Farmington Hills public storage and see Samantha. She'll make sure the deal is a good one.
I have been a customer for three years at the Public Storage Farmington Hills location where Samantha is the site manager. She is absolutely wonderful! Always helpful and very professional.
They where nice and Samantha was a great communicator
I see samantha on a monthly basis when I go to buy auction units and she is always very kind and helpful will always refer friends and family to this location.
Needed some movng stuff and stopped in and talked with samantha. I was going to just grab 10 extra large boxes but she really knew her stuff and showed me how to pack it right. Thanks. Ill be back for that storage too.
Clean dry storage ! First time storing and Samantha made things smooth. Thanks.
Since being a patron of Public Storage it's been a pleasant experience with the service and help of Samantha and Billie. Thank you Public Storage. Delmar Williams
Very professional great service. Could not be happier . I was recommended. I willl recommend. Serviced by Samantha .
I get excellent service from Samantha on each of my visits
Excellent customer service skills and expedient service.
Rented here for years. Property is always clean and very secure. Samantha is always very nice And helpful. She knows what real customer service is about. Would recommend this place to everyone I know!!!!
Thank You Samantha and of course Leslie, You make moving easier than I thought, and Samantha you help me what storage I should use with the items I had on hand and not to give me a unit to large. You Samantha, Your great - and Leslie, your smile when I hit the door, I told my wife, she will learn (Samantha) from the best. Thank You both of you.
Samantha is great..whenever I need anything she's always willing to help.. samantha always smiling n is always professional at all time... Leslie has help me out also she is wonderful also I love goin to there because they always make my day. Very professional people
The best! Samantha and Leslie were very professional and knowledgeable!
Samantha great customer service facility is very clean
Samantha has been at the storage unit everytime I wanted to pay my bill or if I needed to get in after hours. I am happy with public storage. If I ever need a storage hopefully samantha will be here. Thank you
We use our storage unit for my Grandmother and my sister's items. During the whole experience, Samantha has always been very helpful and professional. She takes the time to give you all the information you need and makes sure you are taken care of. I would definitely recommend this location, not only for the quality of the units, but the exceptional customer service that Samantha provides.
Samantha is good with customers goes over & beyond to make sure customers are satisfied.
Samantha & Billie are professional, courteous and knowledgable of the products & services offered. They demonstrate multitasking abilities, patience and a passion in providing quality customer service. Both display strong dedication & commitment to Public Storage. The site is always neat & clean. I would recommend this location to family & friends.
My dealings at Public Storage have been with Samantha. If someone else is in the office I wave and go about my way. Samantha was the person I dealt with when I first started using Public Storage. She is pleasant, professional and makes me feel my belongs are SAFE. She is always pleasant and professional. One of the reasons I didn't want to sign up for direct payment was I got to see her at least once a month. She is extremely knowledgeable about the products Public Storage has to offer. I have recommended Public Storage and will continue. I tell my friends to ask for Samantha.