Public Storage Self-Storage Units at 3220 E Oakley Park Rd, Commerce Township, MI

Great staff and easy check in!!!

Good place to store stuff but sometimes there wasn’t a cart to use. and you constantly have to put in your code to go through the doors bringing your stuff in to fill in .

Mrs Sam customer service is though the roof Thanks very much.

My Fiancé and I went to the Public Storage location in Troy at 1404 E. Big Beaver road. The lady that assisted us was very Helpful, The name of the representative that assisted us was Teri. We thank Public Storage for training their employees so well and her personality was very up-lifting! We are Very pleased with the Service that she PROVIDED us With!!!!!! ~ :)Dave & Angela:) <3 :)Happy Customers(:

Pretty decent facility. Sometimes it gets crowded. People are nice. Giving it a 4 because sometimes it's way too humid and it's supposed to be temp controlled.

**WORST STORAGE FACILITY** . They cut my locks for 5 days delay in payment and charged late fee also. Insane, I have to end up buying a new lock and late charges. They don’t have a courtesy to call me before cutting my lock. ZERO Customer Care, all they care about is how to steal money from the tenants. I am moving out of this facility, there are really better ones out there.

Great place. Clean. Secure.

Sam was very helpful with our unit I recommend public storage when looking for a storage unit

Sam and Marissa were amazingly Awesome!!

Great place great service thanks Sam and marissa for everything

Sam was ABSOLUTELY AWESOME 👌🏾 great service, very patient, lovely personality

Sam helped me out after buying a unit at auction. She is phenomenal. Would definitely use this place in the future.

Grate service and very knowledgeable and helpful about the contracts and terms and conditions

We just moved from another state and while looking for a house, are keeping our things at this public storage. They are so clean and the move in process was easy. Also, when we had a rate issue we called them and Sam the property manager helped me and was so kind and quick to find a way to help us. highly recommend this location!

We originally rented the space from Beyond Self Storage when it opened and have been there since it opened. Once Public Storage took possession of the property it the prices skyrocketed and the facility has become dirty and no longer secure. The carts are always nasty and the elevators and floors are no longer maintained. If your ever in the garage portion a minute after 9 it will lock you in the facility.

Sam made this experience painless and did it professionally with a smile I could recommend more for anyone else who needs a nice clean space that’s warm when it’s cold out there

This storage has a horrible set up. If you can go elsewhere. There is no easy way to get inside and once a moving truck is inside you have to wait to get there to access your stuff or push the cart out into a driveway that is not shoveled (it hasn’t snowed in 3 days). Almost like no one cares here and does not want to make it easy for you. The office is locked during hours of operation with lights on and jackets inside. It is climate controlled and the units are very cold inside. Only pro there is bathroom on the premise. For what you pay and new building it was not thought through. What a mistake to rent from here.

Sam was great. Informative personable, professional.

I have been using the units at this location for a couple of years now and I absolutely love it! My favorite is the easy access when using the app on your phone to open the gate. Huge thank you to Emma, who went above and beyond to help me!

Courteous and helpful staff. Thank you Emma!

Love this location! The indoor storage facility is very nice, and so inviting. Emma helped me negotiate my options, and I'm looking forward to renting a unit here!

Good space not worth the price, and they charged my account even after closing it out. After speaking directly with them I had to dispute the charge with AMEX and they took care of it. Awful communication expect Voicemails every time. If you're a busy person and hours are unpredictable then use U haul storage for they don't have hours. If you're parents looking to store your kids college stuff then this location is perfect for the Commerce Parents.

The location is great but no staff available on site. Always closed. We want to move somewhere else but we cant talk to anybody here

I needed a space ASAP and Sam found me the perfect one right away. She answered any questions I had and was just great. Thank you, definitely recommending to friends and family.

Very nice units in temperature controlled building. Carts to unload are a bonus.

Marissa was a great help. Answered all the questions i had, was quick about everything, but very efficient as well. I love fast service, but i love it even more when it is all done correctly. Only reason i got the storage unit today was because of Marissa.

Filthy, has gone down hill fast since the new owners took over this old Beyond Storage. Hand sanitizer stations and trash cans were immediately removed from property soon as the business changed names. The bathrooms no longer have paper towel dispensers or function soap dispensers. The previous ownership had friendly staff that used to check in upon arrival more than 1/2 the time with nice greetings. They made it a point to walk the halls and personaly see who was on property vs relying on the closed circuit video. Overall our family and belongings felt much safer then. Elevators are often stinky, always gross and filthy. Clutter, trash and old furniture are left inside the delivery/pickup bays for several days prior to removal. I think the customers are actually self servicing any kind of clean up. The cart wheels are shotty, never maintained, cleaned or disinfected. On occasion there will be no carts to use although there are not any customers in the building. It's sad to see how trashed and stained the floors have gotten from neglect and the lack of vacuuming/mopping, etc. The garage door was broken for many months before repaired but this is the first time any kind of money has been put into the place even though the rates went up over a year ago. Part of the old garage door is still taking up valuable space inside loading zone. If the location wasn't convenient we would have moved our 3 full size units a long time ago while our house was being rebuilt.

Easy access and very clean

5 stars for Sam who always provide exceptional and friendly service to me and my sister. Having to look for storage units and the actual moving/storage process are stressful enough. But having someone like Sam to help and guide you makes all the difference. Thanks so much Sam!

Michelle was very accommodating and professional. Toured me around the storage unit. Showed how to use the pass card.

Came in today to inquire about a unit and Michelle was so incredibly helpful and suggested something that is going to work perfectly for my needs. Michelle is extremely knowledgeable!

Sam was great - really helpful in helping find a storage space

Michelle was very helpful and I was able to rent the storage I needed. Clean facility.

It's a new facility, it's clean, and they keep the AC on. However, they're always short on carts and they have not fixed the overhead door for the loading bay in over 2 months which makes loading and unloading very time-consuming even when you go during off hours to avoid busy times.

This has gone downhill since becoming Public Storage. It used to be spotless clean, have at least 12 carts on hand by the elevators, and had constant air freshener smell when it was Beyond Storage. Since the changeover, the upkeep has been less than the standard that Beyond used to keep. I was there today, the only car in the lot, and there were only 2 carts to use. The exit garage door is busted and has been for some time. The elevator is dirty, and there were piles of dust and hair in the hallway. You’d think that them raising their rates would help keep the facility as great as it used to be. Sad to see such a nice facility go downhill like that.

Before renting a space here, I stopped by last week with a few questions. Sam that works in the office inside was beyond helpful and answered any and all questions I had. I was able to call her later with a discrepancy in the billing and she fixed it immediately. The space rented is huge and the facility is very clean. I'm super impressed with the level of service and the facility. Thank you again, Sam! You helped make a stressful moving process much easier.

My experience with this location has always been absolutely wonderful. Sam and Megan are very pleasant, professional and knowledgeable and always helpful.

Nice, clean, friendly people. My complaints are the exit door has been broke for at least 2 weeks. They also had 6 or 8 carts, now there are only 3. Been there 2 days in a row with a full car & no carts so unless you have alot of time to wait you better bri g something with you.

So the original owners left and since then, there are only 3 flatbeds to use with many people trying to get in the entrance. The exit baydoor does not work with no evidence being worked on. You have to back out and I fear being blocked in every time. Worst place rn. Step it up new owners!!

Sam was able to get me taken care of quickly and work out a rental issue in no time!

The facility is clean and well maintained. The person in The office was very helpful and nice. My only complaint is that I wish the part where you drive in was two cars wide. Every time I go there is a large truck pulled into the front spot so when I leave I have to back out of the building through the entrance. Unless someone else has pulled up behind me then I am stuck inside until someone else leaves.

Sam was great with the service I received today. This is what I call excellent customer service.

I delivered into this storage facility with my semi truck and trailer. Went inside to see were the best place to unload my shipment at. I was greeted by the most kindest employee ever! Her name is Sam. Sam worked with me and let me know were I could go. One of the best facilities I’ve delivered too.

I was provided excellent service from Sam. She was very friendly, patient, prompt, professional and helpful in helping me find the best storage unit size for my family and I . She had a great personality and smile and thats what we NEED these days . Thank you so much for alll your hard work Sam.

Great customer service! Clean and well maintained.

Awesome place. Providing utility carts goes above & beyond most storage facilities... clean & really well lighted.

She was a nice and person!

Really nice facility and Sam is great to work with!

Sam was great. Could not say enough for all her help. We are pleased. And we again can’t say enough. We are lucky to have her. And hope you are too.

Sam was very helpful with me getting all set on my storage unit

Ms Sam is an awesome person so easy to work with

Called in multiple times to confirm I would only have to pay $25 on move in, over the phone this was confirmed three separate times then when I got to the storage unit to move in they changed the total to $111 for move in. An Absolute joke was a much better place when it was ran by beyond. public storage is terrible. No wonder they have so many empty units only good reviews on here are from when it was owned by the other company. Stay as far away from this place as you can

The change to public storage has been somewhat frustrating the constant emails and updates for things I have already dealt with. But otherwise easy access and simplicity.

Storage units have chicken wire for a roof so items are visible from people walking by with a selfie stick. Great security otherwise. Some tend to follow cars in so keep close to the door when entering and exiting to keep everyone safe. Clean environment but not a good first impression of the staff. Easy access with 2 large elevators and plenty of carts to help move items. Rent went up within the 1st year but could be a new owner motivated to recoup purchase. I will revise if anything improves since I had a great experience with previous staff. ⭐️⭐️ but might see improvements and up the tally

Update: Facility is now owned by Public Storage. I am disappointed to learn this great facility is now owned by a profits only corporation. The new office staff is not professional and with COVID requirements not being followed onsite I can not justify the 25% rental increase. I was happy knowing my rental payment was keeping this new building clean and had good employees with Beyond Self Storage but I am not a satisfied customer and it has only been 1 week since the acquisition.. Beyond Self Storage employee Kyle was very friendly and so helpful. Thoroughly explained the answers to all my questions. Nice, new facility. Drive in conditioned area to load and unload. Good pricing and easy access.

Clean, lots of COVID precautions and easy to get in and out of.

Beyond Self Storage honors its company’s name. Kyle and his team work with you beyond your expectations. My husband and I found a very clean, organized and safe place to store several items. Their service from day one up to this date has been superb! If you are a clean, neat and organized individual and wants to find a safe storage for your items at a place that is well monitored and managed, this is the place! We highly recommend Beyond Self Storage.

The place is clean. The system is efficient. The personnel who attended to us was very accommodating. I highly recommend this storage facility.

The staff here is extremely friendly, helpful and caring!! The location is very clean and easily accessible. We showed up past closing the other night (With a full truckload) and they stayed to allow us to purchase a unit. We were very thankful the staff went above and beyond in staying past closing to get us all setup with a new unit! Thanks so much! We will be recommending this location to friends/family in the future!

Extremely clean, brand new storage facility. I like how you can put the code to unlock the garage type entry door on your phone. Then you drive in and are in an enclosed location to unload or load your vehicle. They have carts right there and the elevators are easily accessible at drop off location. They have units for people with physical limitations as well. Very nice staff too!

Cannot believe how much more pleasant moving from an outdoor unit to a temperature control indoor unit. NO more cobwebs, dead bugs, dusty containers & dealing with the weather for me. Drive right in & unload or load into your vehicle. They have over 8 flat carts for you to use to put your items on & move with ease. Elevators, restroom & did I mention SAFE & CLEAN building??!!! This place has cameras everywhere. Office staff is ALWAYS courteous & helpful. Best move I’ve made in a long time!

Very clean and new

Great experience, so far. The place is clean and appears to be well maintained (it's a brand new building, which helps). Prices seem reasonable. I showed up late on a Friday (probably 5 min before the office closes), but the person working the office never rushed us; she took time to walk us through the place and show us some storage unit examples.

Good place

This is a beautiful new facility. I'm very pleased with my unit. The employees are very friendly and efficient.

Nice new clean storage place Friendly helpful staff Nice covered access to load and unload

We provided snow removal services for this company during the 2018-2019 winter season. As of June 1st, we are STILL waiting for payment for services. They might be great at renting you a storage unit, but I’d be weary of any company that struggles to pay their bills, or worse yet, has no intention of paying their bills. Nicholle...I have reached out to Kyle and to Sara Craine. Kyle never responded and Sara said “she’d let me know” I’d like to know your policies for customers of yours that go without paying for months on end? I assume you either toss their stuff out, or sell off their locker. Just bad business to not pay your vendors.

Do I need a climate controlled storage unit?

Nice new facility. Great staff. Fair prices and multiple size options.

What is a climate controlled storage unit?

Such an easy pleasant experience!

Good

Management was very helpful and friendly. Set up account and offered different options. Good pricing.

What size storage unit do I need?

Where is Beyond Self Storage at Commerce located?

Do you sell moving supplies?

It's gonna be an amazing building