Billing apps (both phone and internet) do not function. 5x5 foot unit is 4’-8” x 4’-8”. Power door to exit building is broken. On-site rep is helpful, but just about everything about this public storage business is not functioning.
Nice facility and Savannah is great. Super easy in and out, clean, with bathrooms. Highly recommend
Sam is my hero... Was super kind and very helpful with my multiple situations. Wish ALL your employees were like her!
Savannah was the best helpful worker. They are very lucky to have her !!!
Cole was so friendly and very helpful. I am happy with choosing this location for my storage needs.
This was my first time using a storage facility of any kind. The Public Storage team provided a smooth experience from the initial call to secure a space to actually entering the building and utilizing my unit. Great experience thus far.
I've been looking for a storage unit. Went to Public Storage to see a 10 x 15 this morning.
Megan was happy to see me and answered all my questions.
Planning to rent Octber 1st for 6-8 months.
Great and fast service clean facility.
Mrs.cole was awesome and took care of my every need m.
Anthony was a great help!
Cole was extremely helpful and great to work with!
Met with Jay on a beautiful Saturday. The process was seemless. Thanks so much!!
Erika at the front desk helped me through the whole process quick and easy
SAM, THIS HAS BEEN AN AWESOME EXPERIENCE. Thank you, very much. You need more people like Her.
If I could rate them a 0 star I would .. Worst place ever find a different storage unit
So happy with the support I received from Samantha, she addressed my questions and went well beyond to address my issue. Thanks again, excellent job.
Excellent customer service. Sam and Maya are a real asset to the company.
Sam and Maya were extremely helpful and accomedating in this process- I had never done the storage rental thing and they answered and settled all concerns and apprehensions. Thanks-
Jay is awesome. She was a great help.
This place is awesome! Sam was so helpful,clean and cool with great customer service you can’t go wrong! Thank you again Sam
Customer service rep Sam was professional and courteous. Helped me immensely, thank you.
Great customer service from Sam.
Jay was able to help me gain access when the system would not allow me in. Her timing was perfect. She did it quickly and was exceptionally pleasent.
Thank you
Sam was great and provided outstanding customer service!
Jay - Great personal experience. Thank you, Jay.
Horrible customer service. Can't get in contact with anyone if there's a problem with doors not opening! I wasn't able to get into my unit for 2 weeks because their doors weren't working! They cost me a bunch of money, and then offered $10 off next month for the inconvenience. What an insult!! On top of that, they talk to you as if it's a hassle to deal with you! I'm sorry it was inconvenient that you have a job to do
Kudos to Sam and Karen! Nice facility, clean. They are very helpful over the phone if a question arises, highly recommend!!!
Jay was super helpful. Facility is super clean and has drive-in access .
Thanks for your help Jay!
Jay helped me with a lot, like the Public Storage app and she have a great personality
Samantha was very helpfull. 5 star service!
Just worked with Sam at the Oakley Park location and she was very helpful and pleasant to deal with.
Thanks. Sam!
Beware: Skyrocketing Rates
In the course of just over a year, our rent will be almost doubled, and at a cost that's nowhere near reflective of the competition.
It's not worth your time or effort to store things here - because you're going to have to move it to not overpay drastically.
Additionally, the self-access lane is abysmal, the gates are often unresponsive to the app, and you'll be stuck between other cars for far longer than you'd like to be. There's no other parking for loading and unloading.
Couldn't wait to move our things out of this place. For roughly 4 months--you had to literally back your car out of the entrance because the Exit Door was broken. Management told us they were waiting for a "part".... The women's bathroom was most times out of supplies. Moving cart wheels were always malfunctioning and about to break.
Very frustrated with the price increasing here! We are about to go into our third year in this unit- it’s gone from $109 to $289 a month!!!! It’s increased $180 in 3 years time!!!! $289/month for a 10x10 storage unit is ridiculous. This is insanity and we will be arranging to move out asap
Made appointment at 9:30AM for new unit! Waited almost 2 hours with a moving company sitting in parking lot! Cost me almost 300 dollars! Ended up going down the road! Finally called me back when we were about half unloaded! Ridiculous thin raised the rate on the unit I already had
BEWATE DONT NOT STORE YOUR THINGS HERE THEY WILL STILL CHARGE YOU AFTER YOU HAVE CANCELED YOUR ACCOUNT AND CLOSED OUT YOUR UNIT
Not even in storage for 3 months and I just got a notice that my rates are going up $40 per month. What a SCAM! I’ve been to the place 3 times now and this was the first time happening. I kinda miss when this was Beyond Storage and the price you were quoted was good for a least a year. Can’t say I will probably ever be back after this. Very disappointed customer!
Sam and Merissa have been very helpful there past months and look for them every time I go to the storage.
Great staff and easy check in!!!
Good place to store stuff
but sometimes there wasn’t a cart to use. and you constantly have to put in your code to go through the doors bringing your stuff in to fill in .
Mrs Sam customer service is though the roof Thanks very much.
My Fiancé and I went to the Public Storage location in Troy at 1404 E. Big Beaver road. The lady that assisted us was very Helpful, The name of the representative that assisted us was Teri. We thank Public Storage for training their employees so well and her personality was very up-lifting! We are Very pleased with the Service that she PROVIDED us With!!!!!!
~ :)Dave & Angela:)
<3 :)Happy Customers(:
**WORST STORAGE FACILITY** . They cut my locks for 5 days delay in payment and charged late fee also. Insane, I have to end up buying a new lock and late charges. They don’t have a courtesy to call me before cutting my lock. ZERO Customer Care, all they care about is how to steal money from the tenants. I am moving out of this facility, there are really better ones out there.
Great place. Clean. Secure.
Sam and Marissa were amazingly Awesome!!
Sam was very helpful with our unit I recommend public storage when looking for a storage unit
Great place great service thanks Sam and marissa for everything
Sam was ABSOLUTELY AWESOME 👌🏾 great service, very patient, lovely personality
Sam helped me out after buying a unit at auction. She is phenomenal. Would definitely use this place in the future.
Grate service and very knowledgeable and helpful about the contracts and terms and conditions
We just moved from another state and while looking for a house, are keeping our things at this public storage. They are so clean and the move in process was easy. Also, when we had a rate issue we called them and Sam the property manager helped me and was so kind and quick to find a way to help us. highly recommend this location!
We originally rented the space from Beyond Self Storage when it opened and have been there since it opened. Once Public Storage took possession of the property it the prices skyrocketed and the facility has become dirty and no longer secure. The carts are always nasty and the elevators and floors are no longer maintained. If your ever in the garage portion a minute after 9 it will lock you in the facility.
This storage has a horrible set up. If you can go elsewhere.
There is no easy way to get inside and once a moving truck is inside you have to wait to get there to access your stuff or push the cart out into a driveway that is not shoveled (it hasn’t snowed in 3 days). Almost like no one cares here and does not want to make it easy for you.
The office is locked during hours of operation with lights on and jackets inside. It is climate controlled and the units are very cold inside.
Only pro there is bathroom on the premise. For what you pay and new building it was not thought through. What a mistake to rent from here.
Sam made this experience painless and did it professionally with a smile I could recommend more for anyone else who needs a nice clean space that’s warm when it’s cold out there
Sam was great. Informative personable, professional.
I have been using the units at this location for a couple of years now and I absolutely love it! My favorite is the easy access when using the app on your phone to open the gate. Huge thank you to Emma, who went above and beyond to help me!
Courteous and helpful staff. Thank you Emma!
Love this location! The indoor storage facility is very nice, and so inviting. Emma helped me negotiate my options, and I'm looking forward to renting a unit here!
Good space not worth the price, and they charged my account even after closing it out. After speaking directly with them I had to dispute the charge with AMEX and they took care of it. Awful communication expect Voicemails every time. If you're a busy person and hours are unpredictable then use U haul storage for they don't have hours. If you're parents looking to store your kids college stuff then this location is perfect for the Commerce Parents.
The location is great but no staff available on site. Always closed. We want to move somewhere else but we cant talk to anybody here
I needed a space ASAP and Sam found me the perfect one right away. She answered any questions I had and was just great. Thank you, definitely recommending to friends and family.
Very nice units in temperature controlled building. Carts to unload are a bonus.
Marissa was a great help. Answered all the questions i had, was quick about everything, but very efficient as well. I love fast service, but i love it even more when it is all done correctly. Only reason i got the storage unit today was because of Marissa.