Tracy was fantastic in helping me set up my storage unit very helpful!!!
Haven't been to my unit in a long time and Jacob was a big help . Nice location great employee
Jacob is always a big help when I come to the highland location . Nice to see a smiling face out on the property
Super clean and well laid out storage. Love how my phone connects with the gate so I do not have to enter a code to open it. So convenient.
The storage place is clean and easy to access. It’s nice that they have equipment to help you move your stuff if you need it. I’m not sure if my space is really 5x5 which is what I rented but otherwise I can’t complain. I did really like the space and the move in process exceeded my expectations.
Today is 11/19/2025
Called in regards to a second price increase in one year of renting our storage unit. No one answered the first time i called but within minutes i got a call back and Spoke with Tracey and she was soft spoken and bubbly the whole conversation, she explained to me about how it increases with the market, i understood that but then she took and delayed the increase by 3 months and for someone who is trying to buy her first home every penny counts so her doing that was incredibly helpful and kind! She is someone who i would like to speak with every time i call from now on, not only because she spoke kind and did a kind thing but because she was knowledgeable in her job from answering my question to then doing what she could to make sure i stayed happy (even though i wasn’t upset at all only wanted to make sure it was correct).
Tracey was super thorough and helpful. Very proactive on getting me in here on my first month. Give her the vacation!!!
Tracy was very helpful and knowledgeable. She was very pleasant to work with, both on the phone and in person.
Edit: Had a problem and they fixed!
Honestly these are decent people to work with.
If you need a storage unit in the waterford area I definitely recommend you use them!
Tracy is very kind and helpful. I don’t visit my unit that often but i’m glad it’s safe, dry and pest free.
Tracy was very kind and helpful
Tracy was awesome and she handled everything professionally today
Tracy was excellent at helping me out
Tracy was great in answering all my questions!!
Tracy was very helpful. Awesome person to work with.
Madison and Tracy were both very helpful and the process was easy. Give them both raises!
Jacob at the Dixie Waterford facility was extremely helpful. It was easy to talk with him, directions were very clear.
Tracy did a fine job providing me with all details necessary for storing my car, and Cody was indispensible in helping me push the car into the storage unit!!!
This storage facility is first rate. So clean and well maintained. The staff is friendly, knowledgeable and very helpful. They went above and beyond to help us as we down sized into the best unit for our needs.
Called a bunch of places in the area looking for a unit while we move to the area. Maddy who answered was able to answer all my questions and was very nice. Over all helpful and knowledgeable.
Realized, I was going to need extra storage space beyond the unit I lease earlier, Beth from Public Storage was extremely helpful in setting me up with added storage. All done over the phone and she was extremely thorough in explaining everything I needed to know. A big help.
** Jacob at Public Storage is an outstanding employee. I was in need of some help and he went over and above to see that I received the help that I needed, we need more employees of this caliber. Thank You Jacob, you are greatly appreciated.
Samantha was super helpful, gave me the full tour, and made me feel welcome from moment one. Awesome place
Samantha has been awesome in helping me with my reservation and she has gone above and beyond to help me!!
My experience at public storage with Tracy was awesome she's very nice sweet and kind anyone go there she get service very well from her she deserve a raise and I mean it thank you and have a blessed one
Tracy is very helpful. Thank you
Karen help me rent a space thanks for your patience keep up the good work
Tracy was super helpful in answering questions and setting up the unit!
Karen helped me out providing great customer service hospitality during my visit here. 5 stars!!!
Karen she have that a lot she has patience and great customer service
TRACY IS AWESOME, SO IS SAVANNAH! made viewing and picking out our unit easy and fast!! Thank you
Tracy, was fantastic, polite and very helpful!! ⭐️
Tracey was the absolute BEST!!!!
Had issue with my bill and talked to Tracy and everything was worked out and she did a great job
Great customer service! I was able to sign in to the account with the help of Karen.
Tracy was very friendly and helpful
I currently have a storage unit with Public Storage at a Waterford location. I had a situation with my unit and called the location and had to leave a message for the property manager to return my call. Tracy called me back in a very timely manner and took care of the situation immediately. It is so refreshing to deal with someone that truly cares! Thank you, Tracy for your wonderful service!
Karen was great to work with. Made the process quick and painless. I will be back for sure.
Karen helped me a lot and she is pleasant. She has patience and a good attitude. Keep her on board.
I had a great day at public stores always clean pleasant customer service, and Karen does an awesome job
Karen helped out a lot. She got me out of here quickly.
Tracy was amazing and very helpful. If you need storage go see her. AMAZING!!!
I love the convenience of reservation online and having Bluetooth access is absolutely phenomenal especially when it comes to not having to roll down the windows during the cold just to punch I'm a pin number for entry/exit locations. I only wish there was 24 hour access
Tracy did a great job getting me a unit
Karen was amazing . She was headed to lunch. She was in her car leaving and she saw me try to gain entry and turned around to help me. She went above and beyond. Thank you.
Karen was kind, attentive and so helpful. She answered all of our questions and patiently helped us find the right unit. Karen's warmth and kindness really made our day.
I recently had the pleasure of working with Karen at the front desk of the storage facility, and I have to say, her customer service was exceptional. From the moment I walked in, she greeted me with a warm smile and was eager to assist with any questions I had. Karen was knowledgeable, patient, and took the time to walk me through all my options, ensuring I found the best storage unit for my needs. Her professionalism and friendly demeanor made the entire experience smooth and stress-free. It’s clear she takes pride in her work, and I left feeling confident in my decision to choose this facility. Highly recommend Karen and this storage facility for anyone in need!
Wonderful service by Tracy. Called to advice of needed information.
Stayed until I could make it in to the location.
Thank you Tracy.
Tracy was very helpful with closing my account out. We leased a new building and removed all of our items. She was quick and very professional.
For Tracy! Very good job!! Thanks!!
Karen was super helpful today she got me figured out and now I'm on my way
Very friendly & helpful service. Used this facility years ago. No problems then. Look forward to using them again.
Karen was excellent! Quick and easy service!
Tracy was super helpful and sweet
Karen help me out a lot good customer service with a smile
Karen help me out move my storage unit and it only cost me $2 Great customer service
Tracy was so extremely helpful! We are so grateful for her help in looking at new units as we consider downsizing our current one. Thank you Tracy!
Karen is great at what she do always smiling as great customer service keep up the great job
Incredible service and very friendly looking forward to continuing business with this establishment
Tracy was able to help me out today and she was AWESOME to work with
Karen helped me transfer my space she works well with the public
Karen is the best customer service!
Asia very nice lady and good business women
Karen,
I would have gave Karen more than 5 stars but that was the highest on the system.
She deserves a raise for her great customer service..
It was truly a pleasant experience.
Tyler went above and be on to get me a unit. He deserves a raise today!!
Have had to come in for a my mother a few times and Tyler was very kind and helpful every time. He gave me all the information I needed quickly. Great business!
Karen was very helpful and pleasant I really appreciate her and her smile Thanks!
Karen saved the day! karen helped me a lot great customer
Karen help me out a lot nice customer service
Sam and Dirk were very helpful
Karen did a very good job.
Karen helped me save money today with that great customer service
Rick was a great help. Easy to work with, polite, knowledgeable, and prepared. I knew him when he worked at a different business taking care of commercial accounts. When he left it was a lose to the level of counter personnel that they needed. He made sure I had all the info I needed to know. very smooth transaction. Considerably better than storage king. better attitudes, better buildings, better storage units, and better prices
Rick is an outstanding representative for Public Storage! With patient expertise he answered every one of my questions and got me on board in a hurry. I trust him to take care of me (and all my stuff) as we go along.
Crystal was very helpful and nice, highly recommended
I rented my storage unit on line and found out it was long walk to the unit inside the climate control. Ms Crystal was very polite and helpful with the dummy(me) who rented the wrong type of unit. She quickly changed my rental space and agreement. She personally showed us the new unit and by the time my wife and son had most the truck emptied. We were back at the unit.
Thanks again.
Thank you Krista for you excellent customer service at Public Storage!! I appreciate you!
I walked in, talked to Tyler. He was very helpful and got me taken care of and out of there in 15 minutes. He also showed me how to use the gate. lol I'm an old lady. I highly recommend this place.
Crysta was so amazing! Her exceptional customer service was very much needed during my transition. My experience was smooth and pleasant. I’ve been renting for 2 years out of state and my things are always there when I comeback.
Crysta was so helpful and knowledgeable. She took the time to explain what it was that I needed to know. I was so impressed.
I have been a long time customer of public storage #22032 and I have to say that Tyler is amazing, helpful and very personable. Sometimes a good employee should have a shout out so thank you Tyler for being so helpful and kind.:)
I talk to Jay , she was very helpful , we need more people like her, she was very patient and helpful.
Crysta was wonderful! Kind, patient and helpful answering my questions and helping me arrange access to my units after I misplaced my keys.
I'm so satisfied with crista's help and services she is an awesome employee she is an asset to the company
I just transferred storage units within the same building at Tiffany at the front desk was a huge help in explaining everything and breaking it down so I could get the best deal for my situation! Thanks Tiffany!
Wow! Olivia had great service. Would come again as long as she’s the one tending to me!
The best facility in Waterford. I looked around and this is by far the cleanest and most secure place. The ladies were very helpful and I’m satisfied with my unit. A++
Tiffany and Olivia are the best.
Comprehensive professional and simply safe. 😎
Staff was friendly and helpful in my situation would recommend the company to anybody thanks you Olivia
We recently leased a 10x22 climate controlled unit from Simply Self Storage in Waterford. This facility is super clean, is reasonably priced and a great location. We were greeted by the store manager Tiffany Beall and Olivia, they both were very helpful, customer-oriented and accommodating with multiple solutions to meet our needs. We highly recommend this self-storage facility based on our experience.
Thank you again Tiffany & Olivia!!!
Great place to store the girls in the office are super sweet and very helpful, place is clean and well kept. I would recommend simply self storage to anyone looking to store things. Thanks a bunch Tiffany and Olivia.
The girls in the office are wonderful! The area is clean and safe. Good move in specials😊
Olivia is the best! She always addresses any issues and concerns very professionally.
These folks are great! They made everything so easy, and they truly care about people.
Easy and efficient experience!!
I just bought a unit here! Very nice office staff very clean units
First time getting a storage unit here Tiffany was supper helpful and made the process fast and easy
Olivia was wonderful to work with very helpful would recommend 110% satisfactory!
Tiffany was very helpful, and professional in assisting me.
So easy and so clean! The staff is friendly and helpful!
Amazing service and great staff:)) definitely will recommend to anyone that needs storage!
Such kind people! Amazing service! Definitely would recommend!
Jenn has spectacular customer service! Thank you for being so friendly. I will definitely recommend!
Go see Tiffany at self storage very well treated customer service A+++++ IN MY BOOKS THE BEST HANDS DOWN!!!!!
Safe place to store my stuff, and the staff is professional, helpful, and courteous. What a great experience -- thank you Olivia! Would highly recommend.
This storage facility has been nothing but fantastic to work with! They were available when I needed help and were always quick to get back with me if I had to leave a message. I couldn't recommend this place enough.
Tiffany was a ton of help. Great place!
This place a great, clean and affordable. The staff is nice and friendly. Tiffany was amazing in answering all my questions and concerns and made looking for storage a lot less stressful! I highly recommend coming here for your storage needs!
Great facility and a
Great management team!!
Great service. Friendly environment.
Very helpful worker named Tiffany. Great service all the way around!
Tiffany was the best to work with even though I didn't rent unit she was really helpful and knowledgeable about the units
Tiffany was so helpful and professional. She was able to get us exactly what we needed. Without the pressure Thanks Tiffany