Public Storage Self-Storage Units at 2745 Dixie Hwy, Waterford, MI

Just want to give a shout out to crysta(?) At this location! Her customer service is like someone from the past, you know when customer service was actually a thing, and she went above and beyond to make my experience a good one. Thank you Crysta and keep up the good work!

This public storage is a great storage unit. Crysta the manager is very helpful, very nice and very considerate towards me and I've noticed how kind she is to other rental customers. I'm very glad I rent a storage unit at this Waterford property and I'm so happy that Public Storage has such a kind manager there, Crysta is very kind, helpful and very professional. 5 stars

Craysta just help making my my family's and mine moving experience a lot less stressful and money saving today thank you Craysta 😊

Crysta was a big help and very nice, patient and polite.

Crysta made the process very easy and quickly.

Crysta was excellent on the phone and in person. Very knowlegeable and professional. She said she is new in her position so she is apparently a fast study. Probationary period over, lol!

Crysta was a great help with all my needs. She didn't miss a beat.

Crysta is wonderful and very informative with pricing and unit information!

This is all about Crysta at the Waterford location. She's an absolute gem. As a customer of Public Storage this past year I wasn't happy with the latest price hikes and have found that getting ahold of an actual person can be futile at times BUT Crysta is amazing. I went there today to grab the last items out of my unit and she was there sweeping out another unit near mine. She was friendly and immediately asked if I needed anything. Once she saw I was taking a small fishing boat out of the unit she suggested I pull in close and she offered to give me a hand loading it. I gladly accepted the assist. Her customer service was extraordinary; genuine and kind. Public Storage you have a fantastic employee in Crysta.

Crysta was very nice and helpful

My 5 ⭐ are honestly only for Crysta M. The Dixie highway manger of 2745. She was so attentive to my needs and the needs of others from the time I walked in to check on my unit and size. She has help me fix my unit situation as well as helped me adjust to moving in. Crysta is very patient and empathetic. I appreciate this location that I have been renting from for years because they still have a live person to talk to and not a agent in a kiosk. I honestly think I found a new friend 😊 Crysta you rock girl💪🙌

Crysta at the Dixie Hwy location is phenomenal! Wish they had climate controlled units here. I would move here just because of her!!!!!

Christa was very helpful and a pleasure to work with!

I have been with this storage place for almost 3years now and my rent goes up so much it's crazy I'm almost paying the same as my car note for my storage and not to mention your locks get cut if your late not even a month yet just so you'll have to buy another one. Don't think your going to get by without buying a lock and just letting there lock sit on your storage because they have a 50 dollar fee now for their lock being on your storage not to mention the office hours I never get off work in time to go have their lock removed from my storage so I have to pay an extra 50 a month for the lock fee and an extra 46 for late fees I would never use this storage company again. Find some where else to store your things this place goes by their own rules oh and they make them up as they go along just to find way to take more money from your pocket even though we are all struggling to survive in this money hungry world.

Crista was exceptionally helpful and a delite to work with thank you Crista

Crysta was a big help! I left a message and she called me back within an hour and helped me with my issue instantly! Thank you! Definitely recommend this storage place!

Crysta was amazing getting me set up with the perfect size I needed and was just very informative! This place rocks!

Great storage. Indoor is climate controlled and clean. East access via phone app. Krysta on site was very helpful.

Yes this is Kenneth Wade I think the young lady named crystal is doing a wonderful job at public storage and I wish her a blessed day thank you

Crystal was friendly and very helpful 5 stars!!!

Crysta was kind and helpful! Made the experience a breeze!

Crysta was very polite and helpful

I received excellent customer service from Crysta; she went over and above and I really appreciated her friendly demeanor! Thank you Crysta! You do deserve 5 stars🤗

I appreciate the great customer service from Chrysta. Had me in and out in no time. Thank you!

I want to say that Krista is the best. I was confused and called about my rental and she was able to explain everything for me. Nice helpful and was able to get me a little lower of a payment. Shouts out to this public storage, I have been using them for a year now and they have always been helpful and willing to fix any issues. One thing I will say about this one is that occasionally they will not be open so it's good to call ahead before you go. This is most likely because they are short staffed but rest assured if this public storage is closed there is one that is not to far away that is open and vice versa. 5 🌟 🌟 🌟 🌟 🌟

Awesome customer service knowledgeable friendly and accommodating <3

Crystal was very awesome. She did her job very well and she gets a five star review. Awesome awesome awesome.

Crysta. A wonderful delightful worker at the front desk very helpful easy to talk to I recommended her five stars

Crysta was very friendly and helpful when we needed help finding a new storage unit. She is a strong asset to her company with her strong work ethic.

They have lost automated checks to their address twice. Employees constantly quitting. All they want to do is charge late fees. Ever since they took this business over it is terrible. I suggest you go to some other facility.

Safety lights have been out for months. Facility Manager keeps saying corporate knows, but no word on when they'll be fixed. Not safe. This is the Waterford, Mi. location.

Crystal is absolutely amazing, it is super hard to find friendly customer service, and let me tell you we have a winner here. Thank you so much for all you did. You never lost patience with all the questions I had, and whenever I change my mind you just smiled. I can’t tell you how much stress you have taken away. I greatly appreciate you!

I have been an Public Storage customer at this location since April 2017, and had several storage needs done with complete excellence customer service done through extrodinary professionalism for Vicky and everyone working there. I f you want great service for storing your property 2745 Dixie Hwy. is the place to come!!!!

Excellent folks, got me all set in no time. Jeff and Sam were amazing. Perfect perfect perfect

I don't like the 9pm closing time. Clean area.

I moved all of my belongings out on 2/25/24 and set my move out date as 2/26/24, the next day. They sent me an email saying they would email me in 48 hours after they confirmed the space was clear, nothing more for me to do on my part. That never happened and they have been sending me notices of an unpaid bill for all of March 2024 and finally confirmed a move-out date of 3/27/24, owing $91 for the month of March. An employee from a Wixom location called me on 3/14/24 to see if I could pay and I explained all of this to her, and they still did nothing. Terrible checkout experience, glad I turned off auto-pay or they would probably try to stick me with a bill for April as well. Beware they jack up the rates every few months too. Worst company I've dealt with.

One star it way too generous. I am a current customer who is always paid up-to-date and on time. I rent a temperature controlled unit that is inside an interior building. In order to access the building it needs you to enter a code into the main door. This lock system has been down since I have arrived on Thursday 11/2 around 1 pm. A ticket to have it repaired has been filed. However today is Sunday 11/5 at 12:30pm. I still do not have access to my unit thay holds my personal property. The schlag lock that is non working dose have a key hole. However management dose not have the key to access the units. How are you in charge of peoppes belongings and do not have a key to access the building when the technology fails. Furthermore why do you use a third party company who is in charge of your locks who dose not respond within 24 hours aswell are closed on the weekend. I can not have proper access to my property with being a paid customer. But if I was to be behind on my payments they would waste no time locking me out and seezing my property. I do not recommend them they are not a responsable company nor managment.

I will never rent from here again. They will constantly raise the rent and they have excessive fees.

They start w low rates then after a month or two they jacked it way up no one there half the time would never recommend this place and they have rats or mice

Love it had it over ten years now

Rented for a few months moved out on the second of the month and I was charged for the whole month instead of prorating it. Customer service was suppose to contact me about the issue never did and I had to call back again just to be told it was rejected. I use storage units alot I will never use this company again and neither will my family! Absolutely absurd.