Public Storage Self-Storage Units at 3650 Enterprise Drive, Allen Park, MI
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x10'Online only price$ 76/moSmall 5'x10'
$ 76/mo $101Best Price Label
7.5'x10'Online only price$ 90/moMedium 7.5'x10'
$ 90/mo $120Best Price Label
5'x10'Online only price$ 97/moSmall 5'x10'
$ 97/mo $129Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 129/moMedium 10'x10'
$ 129/mo $172Best Price Label1 unit left!
- Inside unit
- 1st Floor
10'x15'Online only price$ 169/moLarge 10'x15'
$ 169/mo $225Best Price Label
- Outside unit
- Drive-up access
10'x30'Online only price$ 318/moLarge 10'x30'
$ 318/mo $424Best Price Label1 unit left!
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Allen Park
Resources from the Help Center
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At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 327)
DO NOT RENT from here…. First, the clerk that works behind the counter is really rude and unhelpful. She lied and billed me for the insurance even though I stated I did not need it then refused to take it off my bill. She stated I have to contact the insurance company. I get it!! she makes a commission from selling the insurance but I specifically requested that I did not need it. Second issue- my unit was broken into and the lock was replaced with another public storage lock. I spoke with the clerk who stated it was impossible and that I had the wrong key. I had her walk back to the unit with me and showed her that this was a different lock and all she did was shrug and walk away. I truly believe she was involved in the theft of some of my belongings just by her demeanor. Save yourself the aggravation of dealing with this place and just don’t rent there.
Tanisha was very helpful and courteous. She was even able to get my unit rent decreased per month, after I payed my past due amount. I appreciate her help. Thanks a bunch.
They need workers who understand what everything means. Yeah I should have kept up with payments but they need to mentally understand what “up for auction”, and sold are 2 different things. FOR THOSE THAT ARE CONFUSED!
Anthony was great.
Sooooo my stuff came up missing when they cut my lock off and my payment was late by 2 weeks I had to file a police report so I’d say hellll naw the employees are now fired but they still stole my stufff 💔😭😭😭
Good price and lots of storage space
We used this Public Storage to store everything from our house that we had just sold and when it came time to move everything out, our couch has mold on it and there was evidence of mice in all of our things.
Are these in door storage units?
I received the wrong rate and was told I would receive a call from owner to correct it. I have not received a call yet it’s been a month. A discount was added that gave me a higher rate than I asked for I would like a correction and a phone call
This was my first experience ever having to purchase a storage unit while moving, but Ms. Shanté at the front desk, was very helpful, quick, and knew everything she was talking about. Also, she made sure that I got the same size unit for the $1 month sale they have, which was a relief for me of course. She also showed me the size of the unit to make sure that, that was what I wanted to purchase.
Shante she was very professional. More professional than all the other people I dealt with in your company. Your company should be proud to have her on their team.
Clean place to storage
There was a mixup with my storage unit (my fault), but we were able to speak with Shante who was SO helpful and I thank God for her! She was pleasant and explained everything and got it all worked out! She is a gem and made my Public Storage experience so much better! PS is lucky to have her! Thank you Shante!!
Locked my daughter out and she had paid the rent because she was moving her things out. They just want another months rent out of her. As soon as she told the that she was coming to empty out the unit they Locked and told her they didn't have the key to let her in znd we had rented a truck.
Hi how you’re doing I just want to know I have two trailers dump trailer 7’x14’ and cargo trailer 7’x16’ and two trucks and I’m looking for space where I can put them
Anthony took care of me!
Public storage in a whole has been terrible to deal with but the manger at this location is a liar. I rented a unit online and when I got there they didn’t have the unit I needed so she rented a different unit in another location. She told me the first price I paid would be refunded but when I called to follow up the guy on the phone told me since I “moved in and moved out” even though I only walked in the office it can’t be refunded. If the manger in this branch was honest about the refund I would have gotten the larger unit so I didn’t have to deal with any of this. Update: So after leaving this review the manager called me and I explained the issue and told me she would look into it and called me back and never did. Now I’m in collections for a storage unit I never had and left 2 voicemails with no return.
Anthony was very helpful and treated me nice.
I was assisted by Anthony, not only was his professionalism outstanding, he also went above and beyond his job duties. I recommend using public storage in Allen Park to all family and friends.
Anthony went above and beyond to help. Tried his best to make sure we got the best service. Just met him today and I’m convinced he could sell me my own car.
Are u guys open today
Anthony was very professional, timely and supportive! Go to Anthony!
Very nice man working there. Prices are great
Anthony was great help! Appreciate the great service he provided and made everything easy and simple. Made it cool to have a storage unit
Kari was polite and very effecient.
Great people excellent customer service
Kari was very professional
Amazing experiences, Kari was very nice and polite
If I could rate this location a ZERO I would!! Several months ago I had 2 separate 10x10 units at this location. One for my business and another for personal. My initial rates were fair and competitive with other facilities near by but as time has gone on, rent has randomly gone up here, where the other companies have remained relatively the same. I ended up moving my personal unit to a facility down the street for half the price & better customer service!! But unfortunately with the high demand for storage units recently, I have not had the luck in moving my business unit to the same property as of yet. The day that I moved out of my personal unit, I finished packing up my last load around 7/7:30pm (BEFORE THE GATES LOCK FOR THE NIGHT) and their brand new keypad system was completely shut down. I could not leave the property and continuously called all of the numbers I could possibly find to get some help leaving the property. I had my 2 kids at home waiting for me and ended up stranded behind the gates for almost 3 HOURS before someone showed up to enter the property. And by the grace of god she happened to know someone who worked there and they were able to open the gate. After all of the messages by phone and online that I left, NOT ONE PERSON called me back 1) to apologize for the inconvenience or 2) to acknowledge the fact that I was moving out of my unit. Now several months later, they have sent a bill to collections trying to get me pay over $210 because “I didn’t inform them I was moving out” ….. but they definitely would have been informed had someone returned my emails or phones calls ….. the second I have the opportunity to move my business unit from this property I will and these people will not ever get another dime from me! Customer service goes a long way ….. in either direction! And their lack of interest in their downfalls has completely destroyed their reputation in my book. They don’t even answer the phone when you call about misc things but to not answer or return calls when you have someone locked on the property is completely unacceptable in every way possible! In short …. SAVE YOUR TIME & MONEY & GO RENT SOMEWHERE ELSE!!!
Never had any problems here. There good have been more carts for moving things. Also would be more convenient to be open at all hours, but I understand.
Had a great experience at this public storage. Kari, the manager, took extra steps to make sure I was taken care of. Great customer service and will recommend this location in the future. Conveniently located next to Penske truck rental.
Kari, Miya and Maria were very kind and helpful in deciding what size storage I needed for my things. They thoroughly informed me about all of the times, paperwork and things you need to know to access and pay for the storage and I greatly appreciate their help.
Super friendly! Great staff!
Was my first and last time at that place ,(helping someone) as soon as I walked in the stench was overwhelming , we get off the it a different kind of a different kind of stink,
I've had my unit 1 year and the rate changed twice with no warning ⚠️. My units light has never worked. In the winter I seen rodent foot prints in the snow, snow that was inside my unit on top of that. I call 15 times in a day before I just give up. Rarely someone actually answers. Is the only way to get a call back to leave a voice mail?? Like why do I have to call and leave a vm to say why I'm calling before my call is taken? Does this establishment or employees within screen calls???
Signed up online and it was quick and easy at the facility Bill Sule was polite and thorough and made it easy
My husband and I rented a unit for his fun vehicle, Kari and her staff went above and beyond to be incredibly accommodating to all our needs. They made it effortless when we had to switch to a larger unit the day before arrival and the check in process was quick and efficient!
I went into this storage facility and spoke to Bill Sule on Thursday 5/20/21. He was very polite and answered all of my questions. I don't know anything about renting storage space, but Bill explained everything to me so I could understand how it worked. I told him I had to talk to my mom about renting the storage space and would get back to him. He is an asset to this company. I felt comfortable with the answers Bill Sule gave me.
Bill provided Excellent customer service. I was unable to complete closure of my account because no was available. I called the office the next morning and Bill assisted even promising to call me back to verify closure, in which he did.
The gentlemen who helped me with my unit was very nice and respectful and very helpful he also told me that i could download there new app so if i lose my number card i could just use my phone to open the gate which i think is very cool. thanks so mich for your help
Great customer service given by Bill Sule, thank you for all the help with my rental 4/15
Very good service from Bill and Kari. I really recommend this place.
Clean facility, safe and secure. Staff is always polite!
Thanks D.W for your help
Kari & Rose were extremely helpful! I would recommend everyone to come here because of the outstanding customer service & helpfulness!
Kari is awesome. I had the wrong lock and she stayed late to help me. She is wonderful.
We are very impressed with the friendliness and professionalism with the Allen Park Public Storage. We would recommend this location to anyone. Devin and Kari did a wonderful job helping us with our unit. Thank you again for the great service.. 😊
I needed a place quickly to store a small truck before the heavy snow arrived. Kari was very helpful and secured a storage unit in a short turnaround time. Easy and quick transaction.
Kari gave excellent service was quick and friendly. Thank you so much!!
Kari and Devin were very helpful and polite. The areas were well kept. They answered all my questions. Would recommend the business to my family and friends.
I have stuff sitting in the storage and i want to keep being a valued customer
Devin was awesome. Handled my requests effectively
It was so easy to reserve and the space is much bigger than the old storage unit I was using. I'm paying a fair price for the space.
The storage and the prices is okay I guess. Nothing special. I was late due to pandemic struggles and last few months it was $136 for late fee. I was behind again couple days and recently was charged $164 this time...so the more you struggle the more screwed you get. They are fine though your either the helping customer services business or the stick it in and slowly and gradually make it deeper and deeeeperrr. It's fine though folks. Don't mess w these guys they mean business and you'll "Pay
Overpriced, OMG. $200 for an outside unit? I pay $140 for inside heated and cooled 10 by 10 in Farmington Hills at Michigan Storage.
I have used Public Storage in the past and I am very pleased with their service. They are very thoughtful and courteous at all times. They are also very professional at all times. I wouldn't use any other company for my storage needs.
I want to thank brandy for all she did to help me retrieve my furniture, her customer service was over and beyond what was expected. I received 5 star treatment for her!!! Thanks again Brandy!
Convenient location, great price, right space for our needs (10×15 was not an option at some other storage facilities we visited)...Ashlee made the transaction smooth and simple...George Carlin would approve -- a great place for our stuff!!
Ryder was awesome!
I needed a storage unit and it was crazy busy and Ryder was amazing. He was Very professional and helped me because the 800# reb was misleading. Thanks Ryder. Will refer to you guys.
Roger signed me up on a 10x20, very professional & knowledgeable! Thank You.
Need to hire someone in customer service at all time
Trina was extremely helpful and great to be around. They also have packing supplies at a very discounted price!
Lameka J. Provided excellent service. A huge help. Very friendly.
I was having a terrible day, but they were able to help me work through the difficulties.
I love this place they are clean n nice
Nothing to note. Seems expensive.
Jaye she was very PROFESSIONAL with my situation after I spoke with customer service didn't go so well and assisted with payment and inquired about fee wavier
I can not give this place more than 5 stars or I would. The whole staff from the district manager down to the customer representative we dealt with while signing up for a unit were awesome. Being from out of state and needing a unit asap due to the death of my mother-in-law we showed up 10 minutes before closing on a Sunday evening the computer system had a hiccup and the young lady at the counter never got flustered. She contacted someone on the phone quickly and had the issue resolved quickly and professionally. The whole staff we encountered during our signup and unloading were outstanding. Thank you to the staff at Public Storage in Allen Park!!!
I was having issues with my debit card, and Lameka J. Went above and beyond to accommodate me. Not only was she professional, she was warm and engaging. Without a doubt my best experience with this company thus far, and it was made possible by Lameka. Will definitely recommend this facility to family and friends based off of this interaction. :)
LaMeka was extremely nice, polite, and helpful when I called and inquired about a storage unit at this location.
There prices keeps going up and up since I started renting from them I started at $75 a month now I am at $144 a month.
Had to pay my bill, I have a unit there, I've had it for like 8 years.
Thanks Lameka for the love. Even tho it was no discounts. You helped me out!!
It's my first time with the place but it's looks great
Lameka at the Allen Park location was very helpful and patient..good customer service skills..nice attitude even when the storage doors was getting stuck and we in the Cold..thank u
Great storage facility. Staff has always been nothing but helpful.
When are personal on property to be able to speak with a person
Wonderful facility, amazing staff. Wendy was extremely polite and knowledgeable.
Great place well set up and helpful staff Wendy was super helpfull
Wendy was great. Fries aren’t good tho.
Wendy is amazing! Had us laughing and gave us a great tour of the facility. Also searched to make sure we had the best discount!
When I came to this on August 9th, Caroline was very energetic and made everyone feel secure about their belongings being stored. Thank you for hiring great people to assist customers. Caroline was wonderful!!
Wendy took care of me very well. if all employees at all places treated customers like she does the world would be a better place
Wendy was extremely helpful and explained everything very clearly.
Wendy was was very helpful and understanding at this location .She helped a lot at the Allen Park location
Property manager Wendy was very polite and helpful.
Wendy was super knowledgeable and helpful, and made the experience go smoothly. Would definitely recommend both her and this business for your storage needs.
Mike and Destini were very courteous. The facility looked well-kept.
Wendy Campbell at the Allen Park location was AWESOME!!! She was extremely helpful as well a polite.
Thank you wendy for all your help..
Wendy was great..
WENDY IS THE GREATEST EMPLOYEE THERE 😁 SO COME TO PUBLIC STORAGE THERE ARE SURE TO TAKE CARE OF YOUR NEEDS 👍
Wendy was so helpful. Thank u so much
Wendy was so helpful
Wendy was extremely helpful when I called and had answered my questions with great customer service. She was wonderful!!
Wendy was fantastic
This place is great. And Wendy was huge help!!
Wendy is awesome her personality is great. I love her
Thank you for all your help Meghan!
Wendy was absolutely great. Thanks for all your help..
Wendy was wonderful in explaining the paper work required and how their procedures are. She answered all our questions and made us feel comfortable during a stressful situation. Thank you, Wendy.
Best place for storage the lady at front desk wendy was so much help!
Just rented a unit and the customer service provided to me by Wendy was AMAZING. She was very helpful and friendly.
Has indoor and outdoor storage either one you prefer. If you don't want your things getting ruined you can always go to indoor the worker Wendy was an excellent help with us and getting us to s storage that we needed.
Wendy was great thank you for the awesome service
I don’t ever do reviews but I feel the need to do one here. Great, friendly, fast customer service .
Great place good prices
Kelli was very thorough explaining things and answering my questions. She was pleasant and personable. Check in was quick and the property is clean and secure.
Rented a unit with Megan today, I was in a hurry on my lunch break rushing and she got me in and out with great service. I am happy I came here 😆
Till what time can i exess ny storage rental unit?
How late can I access my unit?
Rented from Megan this morning, very helpful and polite. Glad I chose to store my items here...Prices were excellent also.
Always fast, friendly, and helpful customer service. Keep up the good work 👍🏼
Lovely people but price for a unit went up 25% not good
Fast friendly service
Great place and wonderful people. Will always recommend them to anyone looking for storage.
Good place with good hours...as long as you pay the bill on time. Otherwise beware of the late fees, on top of late fees, on top of late fees. If you are already using storage in a bad financial place - DO NOT STORE - your belongings will be held for randsom.
The only positive thing about this particular storage unit was Kelli. The customer service overall was horrible. I paid my unit before the items were to be auctioned off and they went a head and sold my stuff from under me. I even looked at previous receipts that showed that I paid. When I called the facility, I was told that "I" moved out in July, Not true. To add insult to injury, when I approached the general manager and regional manager, no one was helpful or even willing to call me back. This has been an overall cluser *UCK of an experience. I would NOT recommend this company anyone in need of a storage unit.
I had a unit there for over a year and every few months the price would go up. I never had to deal with staff except when I signed up and when I cancelled. The interior is poorly lite.
Storage u know
How much does a unit cost to put a car in ?
Great service from store manager Kelli. Had a lot of trouble finding a good storage place but this Public Storage is the way to go! Will be a returning customer
What time can you enter the gates
Keli was very helpful and an amazing person
Wendy was very helpful in getting me the storage space. She was thorough in explaining the process and let us pick the place we needed
Don't store here!
Kelli was very helpful! She handled any issues I had with ease and made the process seemless. Thanks!!
Every place I have ever been to has the keypad for the gate so you can enter your code without getting out of your car. Not this place. Got to get out of the car to enter the code to get in and leave. That and the door latch sticks when opening and closing the unit. Thank god I don’t have a storage unit here and was dropping stuff off for a friend. I dread going here because it’s such a pain in the A$$ to get in.
when is your next Auction?
If I could give 0, I would. When I first rented my unit at the end of June, they lady there was very nice and helpful. I had a great experience. However, moving out was a different story. In order to not be charged for September, I had to be moved out by August 31, at 9 PM. Which I did, I left at roughly 8:20 PM with the last of my things. The man working there seemed new and that's ok, I was patient and understanding. I got upset when I was told that after 9 PM, my gate code would no longer work, and that if I was not out of the gates by then I would be locked in for the evening. That seemed absolutely wrong to me. I can understand not being able to get in, but to keep you from leaving??? After all of that, I made sure to be out early. Everything went smoothly, until the next day, September 1, I received an email stating that even though I moved out, I still had to pay September rent. I cannot believe that their customer service is this poor all of the time. I tried to give the man a break because he was new, but he called a manager and got the info directly from her. I seriously hope they work on the policies in the future.
Stopped in last week to get a storage space. Kelli was awesome she made it easy to understand. Would recommend this storage location to everyone
The customer service is very good and the place is clean
Its a tin box with a lock on it, not much to say. Jasmine was nice, professional, answered all my questions and had me in and done about as quickly as one could expect. I don't rent sheds much, but my research leads me to believe that their prices are about on par with the competition.
Kelli is very friendly and helpful. Would definitely recommend storing here!
Came into the location to pay my bill today, Jasmine is always there with a smile on her face! She is such an asset to your company!
Jasmine was very professional and helpful in getting me the right space!
I stopped in to look at a couple of units. The ladies were amazing! Great customer service and really polite. :)
They have great staff
Kelli is very helpful,friendly and understanding.
They said they would Reserve me a drive up Locker they called me every day for the two days before my appointment day want to know what time anytime I try to call them back they didn't answer the phone I've left messages then we finally got ahold of them told him what time we'd be there and then we get there they're not there had to wait and then they didn't even give us a the drive-up unit we had ask for it seems like a nice place but we didn't want to have to carry our stuff that far back to get it into a room we wanted something simple and easy
Received a solid deal on a 10x15 unit. Kelli was great and helped me get into my unit even though the power at the facility was down after a storm. So far so good on the experience (just a couple months in on my rental).
Recommend this place ! Our first time renting a unit Kelli was very friendly and helpful. We will definitely be returning customers.
Kelly, the store manager was very helpful/friendly and pleasant to do business with. I highly recommend public storage especially on Enterprise Dr. Thank You, Kelly for being professional, pleasant, friendly and making my visit worth while. :)
We recently moved from North Carolina to Michigan and I had never used a Storage Facility before. After asking around and searching the internet. I found Public Storage. It made my moving experience easier to handle with such an extremely helpful staff. Time was taken to explain the storage process and even when I still made a few errors they worked with me! I am very pleased with the cleanliness of the storage units and the professionalism displayed. Wonderful place!
Kelli is AWESOME!
Horrible experience. Heavy set brown skin lady had us wait outside into she finish her lunch, It took a min for her to even acknowledge us at door waiting. Then she wouldn’t let me make a reservation online to save $30 because it was 10 mins to closing yet she said it only takes 2 mins to do.
Staff is always polite and helpful. Storage area on exterior is kept clean and shoveled in the winter.
Went there with my cousin.
Bonnie was so awesome explain everything. She make this very easy.
Great place to store your stuff 😁
Great Customer Service from Jasmine! She was able to get me in and out with no problems! I will definitely recommend this place to all my friends and family.
Bonnie wad very helpful
Bonnie was amazing. Very thorough. I was in and out in no time. She did an awesome job
Bonnie was super best in heping me get my storage unit and goods to protect my iteams
Like the service customer service representative, Hailey very much helpful.
Great service. Bonnie answered all my questions expertly!
Bonnie was extremely pleasant and helpful. The unit was clean and so was the facility. I will definitely recommend Public Storage Allen Park to anyone inquiring about storage space.
Received great service upon arrival for my unit rental. I found the two ladies that helped me to be very professional, pleasant and very helpful. I wish I wrote their names down to mention them by name. The facility is clean and well laid out and the location is great. This is a great facility.
When is your next auction
Hailey is awesome! Amazing customer service!!!
Bonnie and kelli are a great group of workers very helpfull
The staff, especially Kelli, are complete professionals, made the process super easy, and found ways to save me more money monthly!
I was pleasantly surprised how clean everything is at the Allen Park Public Storage and the store manager Kelli had all the answers to my questions and was able to get me all the accessories (boxes, bubble wrap, and tape) that I needed to pack and fill my new storage unit!! Kelli showed me the unit and I left confident knowing my stored items are safe and secure!! Thanks Kelli for the AMAZING service!!
Great facility! I got a great rate on a 10'X15' unit for storing my 2 ATVs by watching the list of units they had available online. It was the best price in town by far and I everything seemed very secure. My only complaint is that it's kind've rediculous that if you're inside the storage facility compound after they close (9 pm), you're locked INSIDE! This happened to me because I tried to leave a few minutes after 9 and my key code would not work from inside the unit. I would have been locked inside over night had I not called the number on the public storage website and got them to give me temporary extended access. However, this must have messed up my code when the extended access expired, because my code would no longer work when I returned a few days later. The office staff gave me a new code and all was well again. Still a great experience, as it was secure and a good value.
Kelly and Bonnie made moving in a seamless experience, very efficient and always happy to help. I would highly recommend Public Storage
I like this facility. It has a very private feel because it's of where it's located. Which is something that I really like. It's clean and the staff is great. There's also a manager who lives on site so I feel my belongings are in great hands.
Nothing makes moving easier than helpful, knowlegeable, and personable staff!! Kelli was super nice and helped us find the right unit at an affordable price. I would definitely recommend her to all who are looking for storage space.
I have to say this is the worst experience I have ever had with a storage facility. When I first got the storage I was offered 2 month special 50% off,that did not happen,I was told the girl got fired for offering that. Ok so then every month was a different amount ,I questioned it and they said it was the insurance, ok so the next month is was increased again ,ask again why. They said oh it's the insurance ,well now I'm like I got to move out of here,so today all I have left is sofa and love seat so my son gets off work later so I stop in office to let them know that unit will be empty today what time does the gate close,women replies you have to have it out today before we leave or we charge another month, LMAO. So I go get a truck and moved it out by 4.30pm today,so watch out even though rent is due on 1st if your belongings are not out by six before they leave you are charged the entire month. Terrible business, I would not recommend using any public storage facility's.
Kelly did a great job working with me. She was very helpful.
Clean, easy to get around, helpful staff.
Efficient and professional customer service. This Public Storage is an excellent location near a major freeway.
Kelli was very helpful and made our move in easy and stress free. I would definitely recommend everyone to store here!
Kelli and Debby were super helpful! The rental process was quick and smooth and I was able to start moving things in right away.
Great service and great customer care.
I have used Public Storage for years now, and I've always appreciated their customer service. Today I was a little confused just as to what it was that I was long for, and where it was and just as I was about to just say "forget it" The manager on site (Courtney Grant) helped me out a great deal. She helped me locate boxes. know that by not knowing exactly what I was looking for it was probably frustrating, but she was VERY patient with me, and actually turned it into a fun experience. I thought it was very thoughtful for the manager herself to come help me. Made my day.
Great job and great people skill. Jasmine was person to talk to about what size unit to get😄😄😄😄😄😄😄😄😄😄. Will tell my friends about you!!!!!!!
Love it here and the manager Jasmine is the sweetest
Great place to store your things. After searching for a unit big enough to store almost a whole house, I came across Public Storage. Their units were bigger and they had the best price. First month $1, you can't beat that.
Location is dirty and people are always driving through the gates after someone use their passcode. Poor customer service with poor communication between representatives and customers. Would not recommend location to keep property and other valuables at.
First they give you a great price but then they lie about you needing insurance. You don't. In fact it is actually against the law for them to insist that you do. Only after you insist, 3 times, that you won't do they let you sign an insurance waiver. Then they insist that you have to use their lock. Again, you don't, and only after you refuse to buy their lock, 3 times again, do they let you use yours. And finally, after you've been in there for 3 or 4 months they slowly raise the rate. It seems to be corporate policy because I've heard the same story from many people storing stuff at other Public Storage facilities. There are other places run way better and much more honest.
I enjoyed my rental experience with Jasmine today. She was very pleasant and handled herself professionally. Nice to have professional people working with the public nowadays.
Jasmine was great!!!!! Very courteous & professional 😃😃😃
Customer service was very nice and helpful.
This was our first experience with finding a storage unit, and Kim has been wonderful! My sister and I were showed everything we need to know, and she answered all our questions. She gave us good advice, and she has made us very comfortable with our decision to use Public Storage!
Kim rocks. Will always come to this Public Storage@
Great service and price!
Kim, was awesome and patient!!
Kim was wonderful! We had an emergency situation and she stayed open late for us even though she had an appointment. Thank you so much! You truly were a lifesaver and we really appreciated it.
Kim has a beautiful personality and I had a very good experience at Public Storage she told me everything that I needed to know
Kim was very helpful. She showed me a couple of options and provided good information regarding public storage's services and policies.
Kim was very friendly and helpful for everything needed for our process of moving our stuff into storage
I came in today to get a storage unit and I had the best time with Kim. She is awesome and she was also able to help me with some extra items I needed for my upcoming move. Her moving tips are great and she has wonderful customer service.
Kim was so helpful and efficient...loved the customer service!
We love love Kim she cool
Thank you Kim your customer service was well appreciated you deserve a big box of pizza
Kim was great, very helpful. Go check it out.
Kim is great give her a raise.
Kim is great :)
Great facility. Very clean. Friendly staff. Pricing is great.
Tanicka displayed an outstanding customers service She was courteous polite very knowledgeable extremely help I will come back to this location and tell my friends about my great experience Five stars to Tanicka
Kim was awesome! Store number 21905
I love the service that Trina has given me, and I would definitely recommend anyone to come to this location.
Kim is awesome!!!! I come here and always leave with smiles!!! Great service😀😀😀
Nina was helpful and knowledgeable She is very professional and explain lease agreement in detail good experience
I had the pleasure of working with Ms. Kim. She was upbeat and very helpful... AWESOME WORK
Allen Park location on Enterprise... Nina ROCKS!!! I Give Her ALONE 5 STARS! ***** She was a God-send thru what quickly went from being a stressful situation from dealing with a foreclosure to a feeling of rage from hearing that Public Storage was accusing me of owing them over $150!!! Nina was calming and professional but empathetic. She showed compassion for me during a hectic time-period without judgment and I truly Thank her for that. Whatever they're paying her isn't enough. Rachel, the Dist. Mgr., called me and straightened everything out and restored their high reputation for caring about their customers and I appreciate the time she took from her schedule to handle my issue personally.
When I called to inform the office that I had removed my items from my unit, Kim accused me of tailgating on the back of another customer when I came to remove my items from storage. That was not the case I entered my code and the gates opened. Once I removed my items, I went to go inform the office and no one was present.
Kim was amazing my experience was absolutely wonderful. She deserves a lunch and a raise!!! I will definitely recommend people to come to this location because of her astounding personality and service!! Thanks Kim! For making my return home a breathtaking experience!!
Nina was very helpful. She was very nice. I had my two children with me being a handful and she was just wonderful with understanding the situation. She told me how to protect my stuff from any type of damages.
I came in to get a unit and Nina was amazing and informative! She showed me ways to protect my goods and how to pack my stuff so that my stuff will be protected. She was very out going and sophisticated! I Will definitely come back to public storage and use them again because of her customer service! If I could give her 10 stars I would! Thank you so much Nina!
I had an emergency situation that required me to get a storage unit. The attendant was so kind, patient, helpful, and understanding. They made a bad situation better.
Nina was amazing great customer service
Nina is the best clerk ever for outstanding customer service and very helpful
Nina gave excellent customer service and very swiftly too! 😊
Very informative about which proper unit to purchase. Gave me helpful hints to protect my belongings such as plastic covering. Customer service was awesome with both ladies I encountered Nina and Kim.
Kim and Nina was Awesome every visit I made they me feel like I was VIP
Nina was patient and very helpful and informative. My first time renting a unit so she helped with every question I had.
Nina and Kim have better customer service skills than some of the other storage facilities. Nina was on point with all the answers to my questions.. I received a great deal.
My experience was fantastic. Nina was the best. I left feeling confident and secure. During a time in my life when I needed things to be simplified Public Storage was the place for me. I move my things this week and now I don't have to worry anymore. Thank you Public Storage.
I enjoyed nina service. she's the best.. thank you so much for helping me and my family..
Nina was informative i came in for questions and she was great.
Nina was the best very helpful
Nina great customer services
I talked to Nina when i was there. She was extremely nice and helpful. She made sure she explained everything to me clearly. I felt like i was an important customer at the store. Nina has great customer service. I appreciate her help with everything. She should me my unit and help me decide which unit would best fits my needs. I would especially rent another unit from their store as long as shes working there. Thank you Nina.
Nina pleasantly made my move simple
Nina was awesome!!
The office manager Nina was informative and so nice! Thankfully after talking to her during the tour she helped me realize the unit I thought would be big enough, wasn't. Im so glad she recommended the bigger one! Most importantly, she was SO nice to my children! I'll definitely be renting another unit from her in the fall when I store my spring/summer seasonal items!
Kim Nina R they are so wonderful they do their job magnificent
Nina was amazing shes so helpful
Kim is rude and racist. She is not a business. Minded person. Her cigarettes are more inportant then her customers.
Nina was great thank!
Nina and Kim provided us with exceptional service! Very helpful!!
Awesome experience! Great job keep it up Kim and Nina . Easy to do and good products to use. Would come back
Nina was totally awesome! It was pouring rain and I had an appointment to get to. Instead of waiting for the rain to stop she insisted that we get everything done now. Thank you so much Nina. I made my appointment.
enjoy kim service she is an asset to your company.
kim and nina are great. thaks fo rthe help today. i think we need to recognize the hard job that people do for customers services industries. great job here through.
Nina was amazing!!!!!!!!
Melissa was very helpful and friendly. Helped us get exactly what we needed.
Kim and nina were great! Thanks for the help today. Set up payment schedule and have a great lock to protect my items in storage. Great work.
I came to get my unit today & received great service from Nina. she answered all my questions, helped me with the size and gave me helpful tips. during my time there a customer came in to get a unit & he was a total piece of work. during my time in the office he kept interrupting the process and asking question and being impatient. Nina handled Joshua I believe his name was with patience and poise that I wouldn't have offered his rudeness.
It was wonderful. Kim was very helpful and kind. This was one of the best customer service experiences my family and I have experienced in a long time.
Nina is great
Kim was very helpful. This was my 1st time renting a storage unit.
I was in distress about where to take a truck full of furniture...most of the other place were not willing to work with me on the size I needed, and wanted to charge a high price on the size I did not...most were not willing to be opened for the Times I needed...The young lady I worked with at public storage, I love her! she waited for me to get there and extend the time for us due to the weather which was horrible, and made us aware we could get stuck...I really appreciate Ms, Melissa, she is a special lady....Thank you for your service to me....
Kim was super awesome!! So funny and nice. Thanks for helping me with the mattress stuff . Highly recommend for a great deal.!
Loved it here, sad to leave, but I want to let everyone know it's great. Thanks for everything.!
The service was great. Trina was very helpful and informative in what the rental entails. Has a welcoming personality and communicated well to our needs
great place to buy boxes. i ship internationally and they helped me with some boxes and tape and bubble pops to ship. very strong boxes and prices are good for high end stuff. Girl is very nice and helpful in office.
Kim was absolutely amazing
Kim was very helpful and informative. I enjoyed my experience. I will choose Public Storage again because Kim being so accommodating.
I had a wonderful experience with Kim, she's kind and handles thing well! Thanks Kim.
Great customer service!
Kim was wonderful person she was very nice. And helpfully
Kim was such an awesome person to deal with! She helped us out on everything we needed and I recommend this public storage %100!
Timely and curtious.
Dealing with one of the hardest times in my life.. The last thing I wanted to deal with was storage. (I have had issues with other places with rude workers) I had scouted several places. Till I came here.. Kim is amazing worker and a kind soul. She walked me through everything. She was rather busy but took the time to go show me exactly what the sizes of units looked like.. I thought I could get away with a smaller unit. But as we was talking, and man she is good at knowing what all will fit in each space. So I decided on a larger unit. which I'm glad I did.. Everything fit perfect! All I can say... Is if you need storage... Kim is the Lady to see! She is knowledgeable on what will fit in the boxes they sell and the supplies needed! I'm so so so glad I gave this place a try! Public Storage will always get my business with her there! Awesomesauce!
Great experience. I've been shopping around for a storage unit. Very nice property/clean. Kim was great, very helpful!
Melissa is the bomb. she saved me a lot of money on my rental. great job
Good service by melissa very helpful
I thought the service was excellent. I was really happy with the sales representative, I believe her name was Kristine. Very prompt service, clean vicinity, and all around great place to have my belongings stored. I will recommend this facility to all my friends.
Great service. She made my move in great
Kristine and Eric are great employees. Always asks if I need anything, and answers my questions to the best of their abilities.
Great service. Erik and Kristine were very friendly and helpful.
The experience was a good one. I was looking for a storage unit. I was greeted with smiles. Eric and Kristine have made a bad life experience into a fun time.
The place is great!
Erik and Kristine are a huge help when ever I have questions concerns. I have used Public Storage for quite some time now and have never had a negative situation. I recommend Public Storage for anyone who is looking for storage. A.L. Bills
hi, i rented a storage unit today and the lady Kristine was very helpful and nice. she made sure that i was renting the correct unit to meet my storage needs. if anyone is looking for a place to store their things i would recommend this storage facility
No lights since I moved in and the rent keeps going up
I dealt with Kristine, who made me feel like I owned the place the moment I walked in. Very upbeat, professional and detailed. A pleasure to deal with for sure. I have to say I was more than upset only at HER working conditions. I asked her if they had a coffee machine there, and she informed me that corporate thought a coffee machine would be an eye sore. As cold as it was, with her and Erik having to go out in the weather and ice, and not even have a cup of coffee to come back too...come on Corporate, I bet you have plenty of coffee where you are at...help out the people that help pay your salaries!!! You should be ashamed of yourselves!
A pleasant and easy experience.
Locked In Over Night! Public Storage as a company has been pretty good for me. I've rented multiple units from this company in the past 10 years and have always had a decent experience.But this location proved to be the WORST experience ever. The on-site personnel was well aware that I was driving 12 hours from Mississippi to store by widowed father's household belongings and they were well aware that I had to leave immediately after packing the unit. I was told that I could not get in after a certain, but I was NEVER told that I would be locked in. Me, my son, another relative, a car and the moving truck was literally inside the gates of this place overnight. I had to pay for a hotel, an additional day with the truck and all 3 of us lost a day of work. This "oversight" cost me so much money that it took months to recover financially. After expressing my concern and detailing my loss, I was told that I should have known that if I couldn't get out since I was told I couldn't get in. Even the local fire and police were angry about this. If there is ever a fire after hours, everyone one could lose their possessions at this place. As soon as I can afford to move my dad to another place I am clearing my things out immediately.
Rented a storage unit on Jan 3rd My experience was very pleasant. Melissa was very polite and whole process did not take very long. Had a issue with my unit, Melissa was able to solve it to my satisfaction. Would recommend using this facility.
Clean facilities, fair price, easy to access. Only had to leave my stuff here briefly while moving to Detroit, but would use them again. Really nice staff...Melissa and Erik took the time to help me out with the city layout and recommended a great place to get a burger. Thanks!