Public Storage Self-Storage Units at 12355 Prosperity Dr, Silver Spring, MD

Akena was great !

Akena and Brittany was amazing !

Akena and KD is amazing. THANK YOU PS :)

The customer service was Superb!

My 2nd review with Ms.Akena and when I say amazing ! She is the BEST. Thank you

Public Storage is profit driven and not focused on their customers. They raise their rates constantly and let you speak only with their AI Bots.

Akena is fantastic using customer service every time I am here !!! My past experience was not good at alll with other team members. Akena makes a difference at public storage. Thank you Akena

WONDERFUL CUSTOMER SERVICE!

My family and I are actually second time customers of this location. While I have tried other locations, this remains one of favorites. The location is always clean and accessible with the added bonus of being close to the highway, restaurants and shopping. My and my family's items are also safe and secure at said location. Four stars because more lighting is needed at night.

Akena and Renee was amazing

Renee and akena was perfect.

Akena was great and love working with her

Execellent service. Akena was both fast and efficient! She answered all questions and made the process seamless!

Public storage and Akeena, especially, went above and beyond my expectations in handling my issues. I highly recommend them.

Akena is amazing

Akena is amazing

staff always , Akena very friendly and KD is there for you when needed. Thank you

Great place and the staff is always helpful.. young lady working the counter is A1 ... She's great hands down 🙌🏿 been there for years and have no problems

Akena was awesome and made the process really easy. She was very helpful and professional.

Akena was so awesome, and very helpful and professional. I called to inquire about a unit, and she was very informative.

Had amazing service. Very informative.

Akena is super wonderful! Always a pleasure working with her.

Akena, where can I start. She's the most humble human being that I crossed path with. Keep up the good job

I have spoken over the phone several times with James, one of the managers. He has always been very helpful. Excellent customer service!

The location is perfect and the staff is very helpful. Akena was very courteous and patient. I highly recommend this location.

Akena is amazing ! Thank you PS

Akena was so professional and helpful! I appreciated her help so much. Great location and units are clean.

This place is easy to find, has a big lot, and (most of the time) flatbed carts to use to move your stuff. It's three levels so you are always hoping to get a first floor unit, which we did. I was going to downsize my unit but since I was already paying what I'd pay for a smaller unit due to taking advantage of a deal, I kept the one I had. I don't have any issues with the space I have and the team in the office are always super helpful and nice. I recommend it.

Angelica was a sweetheart. She was so kind and informative. Really good customer service.

We Had A Great Experience With You Guys. Angelica Was Super Nice & Made Sure We Knew What Was Going On, Make Sure To Keep Her Around !

Angelica gave me great assistance at this location. She was very respectful and even gave my family and I a extra helping hand. I'm very grateful for her showing up to work that day. I'll for sure be back and refer more customers Thanx to Angelica 💪🏽

Angelica was so help and made the whole experience so pleasant

Brian has a great service

We have had a storage unit at this location for about a year and would highly recommend them based on their cleanliness, friendliness and attention to detail. We had an incident where we did not lock our unit correctly and thanks to Cori doing a routine security check we were able to get the situation remedied quickly. So thankful for his thoroughness in keeping our property safe!

Had an amazing experience today with Ms. Akena! Explained the whole process thoroughly and everything was smooth for my first time owning a Storage Unit. Thank you! PS. management this is the type of people you need to keep 😀

Alena is the best !

Great customer service!!!

This has been by far the worst experience I have ever had with a storage facility. They lure you in with low prices and then a few months later they jack the price up by $150 a month. I was scheduled to move out July 31 but when I went to the facility in the beginning of July, I decided to move out right away because of a horrible bug issue from a unit next to me. I still kept my move out date as July 31st because they don’t prorate. I contacted customer service and told them that the lock on the door was a Public Storage lock and I did not care to keep it as I took my personal lock and put it on a unit at a different storage facility. I was told that was not an issue. Yesterday I received a text message stating I was going to incur a late charge If I didn’t make my payment. I went to the facility but the office had already closed so I went to the unit to see if there was an issue. I saw the Public Storage lock was still on it so I removed it but again was originally told that’s not an issue. Now today they’re saying I owe them $525 for the month of August because I removed the lock yesterday. I was told a month ago by customer service that leaving the Public Storage lock on there was not an issue. I will never recommend or rent from this company again.

Akena and Delonda is amazing ! Thank you for 5 star service

Akena and angelica is very professional! Thank you for PS App!!

The place is or was infested with rodents. There are rat traps everywhere and I incurred significant damage to the items I had stored there. To make matters worse, the insurance policy they want you to add only covers $250 of damage due to vermin.

We received amazing customer service by Corey, we really appreciate him taking the time to show us a storage unit that fits our needs. If you stop by this location, ask for Corey!

DeLonda was so helpful with my move in and helping me with the App!

Brian was great

Arrived to the location, was received by De'Londa. She took me to the unit, was patient, answered all my questions, and courteous. Facility looked clean, the store front had the essential supplies. Overall good experience

We had a great experience with Angelica at the Public Storage at Tech Rd. She was very kind and helpful and took the time to walk us through the whole process. She was incredibly patient when we had questions and went above and beyond to make our experience easy. Thank you Angelica!

Good service, but we need more car service

manager i believe her name was akeena was so rude i overheard her talking so horribly about another coworker and complaining about the work she seemed very unhinged to me but i was just there helping a friend glad i do not have storage here