Public Storage Self-Storage Units at 16001 Frederick Road, Rockville, MD

Very convenient and clean place to store.

2nd time I am renting with this company. Staff is very friendly and always willing to help finding the best option for me. Facility is very clean .

Really easy to get to from King Farm.

Very Friendly staff and clean building . Just rented a unit here. Space is very clean. Probably the friendliest staff here. Luke is very knowledgeable. He helped me through the whole process and explained it all. Must give them a chance if you are in the market

Very clean facility. Reasonably priced.

Absolutely incredible personable customer service by the men at the front desks.

I have been renting for a while this is the first time at this location. Location is very clean. Property manager is very friendly and helped me get the best value. Public storage app is one of there coolest feature that lets me in with the touch of a button. I will definitely recommend this storage if you live in this area

I found a very good price size 5 x 5 unit here. Very Friendly staff. Employee was knowledgeable and showed me the space to make sure it was a good fit for me .

Excellent and helpful service. Ali was outstanding.

Very convenient location right next to the apartments.

Great customer experience. Thank you Ruize for taking the time to show us the unit and making all the necessary changes.

Great service. Ruize was very helpful getting us settled and fixing an issue for us! Great service! And everything is clean and convenient!

Ruiz’s, awesome!! Thank you sooo much for your help!! You made this so much easier than I had anticipated!!!

I’ve had nothing but good results with this storage facility. It’s clean the people that work here are very easy-going.

To be honest I have visited 3 local storage units near Rockville, Maryland. Each location that I have visited have giving me the prices what was showing online. But Lucas was very friendly and taking the time to show me each unit that I have requested to see. I highly recommend this location and the great energy they have shown me and my family.

The process of renting a space went pretty fast and smooth. The managers were also really kind and efficient

Thankful for the integrity and professionalism of Joseph and James. PS' courtesy call, as gentle reminder, is helpful for personal organization. Office opened ON-Time; which is A PLUS!!

Friendly and helpful staff, excellent customer service. Facility is clean and more than enough room for storage

Lucas has been very professional and helpful during my rental time for the last 7 months.

I loved getting a storage unit here. I worked with Ruize & he was ABSOLUTELY AMAZING #GiveHimARaise IMMEDIATELY! Thanks so much for all your help Ruize. It was an easy move in & I'm sure when I’m ready to get my things out at the end of the month it’s going to be a breeze as well. I highly recommend the Public Storage location in Rockville MD (16001 Frederick Rd) if you need to get a storage unit :).

Ruize was extremely friendly and helpful since the moment I walked. Asked me questions about what I was looking for and when in doubt offered to show me the unit before making a decision. I would definitely recommend him whenever you stop by here. Excellent customer service.

I was at this PS site on Frederick Road in Rockville, MD for two days last week. On the first day, I spoke with Lucas about a couple of concerns. Lucas was great and responded to my questions -- getting results quickly. The next day, i returned to the office and spoke with both Lucas and Cliff briefly. They were both responsive and went out of their way to provide helpful information. While i have not always found Public Storage responsive to customers' concerns, the staff at this site were very helpful and professional!

I never really post reviews but they asked and honestly one of the best experiences I’ve had. I made the mistake of ordering the wrong storage unit and was helped out immensely! Saturday, September 24th around 4 pm, I forgot to get the name of the person that helped me but he was so kind and understanding and truly helped me upgrade my storage unit and actually showed me different unit sizes physically so I could see what I was getting myself into and the prices along with it as well. I would rent here 1000000000000x over anywhere else. I really liked my experience here and the people are extremely helpful.

Public Storage Rockville is very user friendly online and employees have been super helpful and very friendly - especilly Lucas! Highly recommend. And using also down in Sarasota FL.

Ruize is the nicest guy here he was very helpful and informative and answered all my questions and very patience.

The customer service was exceptional and we able to lock in on a great rate even when there was a discrepancy with actual storage space we requested, our associate ensured we got correct storage unit. Our move in was extremely smooth with direct and easy access to loading area.

When I went to my storage unit on Thursday, some piece of the metal in the lock snapped when I tried to slide it open. I went to the office and Lucas the manager at the Frederick Rd location came to take a look. Fortunately, he had tools brought from home in his car and was able to regain access to the unit and fix the broken lock. I really appreciate that he was able to personally address the problem right away instead of having to wait a long time or make another visit the following day.

I've been at your store several times and I always have a great experience with the staff on duty but Ruize is 2 employees rolled in to one. He pays close attention to detail and that's comforting during your time of need. He's a keeper. Umaru ukpokwu

Excellent customer service. The units are nice and clean. We recommend highly.

If you need a storage unit in Montgomery County, MD this is the place where you should rent! I used this facility when I lived in the area and kept my items here for the past 3 years after moving to Florida. This Public Storage at 16001 Frederick Road is clean, safe, and convenient (you could walk from the Shady Grove metro if you don't have a car and the recycling center is adjacent.) But, best of all = the team who work here!! Aaron and Ruize are some of the most helpful and and knowledgeable people. Since I no longer live in the area, I recently spent a week emptying my unit. During this grueling project they offered advice and friendship! They take pride in this Public Storage location and you can count on excellent customer service here.

The customer service at this facility was amazing! They made sure I picked out the right unit to fit my needs.

Ruize was extremely helpful and friendly and made the process seamless. Very nice location.

Ruize was professional and quick throughout the whole process and covered everything.

Aaron was extremely professional and walked us through a smooth tour and purchase process. Location is really clean and well kept.

The public storage staff Micheal M. was very helpful at everything and explaining the instructions step by step. I would recommend this storage place to people.

Aaron was great! Very helpful!!

Clean and easy access

Aaron and his associate were extremely friendly and helpful. Nice experience. Thank you!

This review is for the whole public storage not this location, I made a mistake of selecting an unit that has a stair access instead of an elevator, i caught the error just as soon as i hit enter to pay for the unit, called to cancel the unit and I got the other unit that i needed and they refused to refund me the $29 administration fee, no matter that was an error and was solved within minutes and I got the extra unit that i needed. This is not good customer service when we ask for help.

Super easy! I drove up, unlocked the gate with my phone, and looked for my unit. When I couldn't find it, I visited the office and spoke to Aaron. He was able to immediately answer my question and even came out to check on our progress. Everything was ready for my rental and the space was clean.

My name is Paul Cooper (using parents' computer). My experience at the Frederick Rd. Public Storage was excellent, thanks to the help of the agent, Bisrat. He showed a remarkable level of competence and quickly navigated the complex reservation system to get me the best possible deal and the right storage unit for my situation. He truly went above and beyond expectations and seemed sincerely concerned about my needs and eager to help. I hope others have the good fortune to work with him. Thank you.

Aaron was very helpful.

This place is really nice and very clean. Customer service is impeccable. We were treated very kindly. They go above and beyond. Very professional group and very courteous. We've been telling all our friends and family. Can't say enough good things.

I have utilized numerous storage units in this area and I finally found a representative who has gone above and beyond my expectations(see my other reviews on Google, I am serious about quality of service from an enjoyable experience at Ruth Chris on down to an absolutely horrible one when I purchased a four year old Lexus at Koons in Woodbridge thumbs 👇). Mr. Bisrat is of a 'dying breed' who bends over backwards to ensure the highest quality of service. This is unusual when referencing today's generation and that is coming from a 46 year old! I highly recommend asking for him when renting a storage unit here. I recently had two back surgeries and Mr. Bisrat's sympathy, empathy and compassion compelled him to help me from start to finish without complaining but rather ensuring I did no heavy lifting. I was amazed. I cannot say enough about him and I hope that his management team recognizes this young man's potential and promise(hint hint😂).

Excellent customer service, friendly staff, welcoming environment. A++++ I highly recommend!!

Very professional and efficient! Just how I like my service!

They have plenty carts to use and huge elevator 🛗

Rented for a little over a year. Great experience. Aaron is awesome and made check-out easy. I’d highly recommend this facility.

I had my space for about two years. I would still have it if I hadn't lost my job. Every time I needed help from the office everyone was kind, courteous and helpful. The facility was well taken care of and easy to access. Even on my move out day, the staff was incredibly kind. Overall it was a great experience!

The service was very good, I felt safe leaving my stuff in the storage. I highly recommend it

Aaron went over and above today for me. I showed up early this morning after reserving at around midnight. He was pleasant, helpful, and understanding. When I came back with our caravan, it was immediately apparent that the original locker was not big enough. He set us up with a larger one. He and his associate also assisted us in getting items started in the locker. I would def come here again the next time I am in the need.

Aaron, Ruize and Bisrat are all awesome. Great service and friendly help!

Moved in just fine everything was super tidy and neat.

Great service with Aaron!

Aaron was very helpful and this is a great facility to rent in!

One week into my rental and I have to waste 15 minutes of my time searching for a cart to haul stuff to my storage. There are over 100 units here and 4 freakin carts to share! Are you kidding me? Must be why it was cheaper than every where else. When I called the office to complain the lady was unsympathetic and said she would send someone out to search for carts. Never saw anyone come by with a cart. Unless you have your own dolly or trolley to haul your stuff your better off storing elsewhere.

I and my husband Talal booked this place for 1 month. Bisrat at the site gave us detailed tour of facility to ensure that the unit meet our expectations. He provided so much assistance and made sure we have all of questions answered 👍

Aaron was fantastic! He took the time to discuss everything in detail and was very patient. Never felt pressured to sign up that day which was amazing compared to other places!

Great costumer service!

Clean property, friendly staff , wonderful service .

Aaron was so very helpful the day before Thanksgiving so that we could get what we needed for the holiday in place. Great worker.

Needed help as I forgot my code. Bisrat and Aaron were very helpful. They were also very hard working keeping the place clean. Great customer service.

I am happy always to do business with public storage. Bisrat is exceptional . He was very professional and very helpful. I understand more how their rental work than before.

Kevin , precisei de uma ajuda e fui muito bem atendido. Obrigado pela atenção.

Wilma was very help and great customer service.

Wilma and Bizrat where awesome

This facility is very neat and clean, well lighted, secure. The rental process was simple and straitforward. The sales person, Wilma, was a great help, was very personable, knowledgeable, and efficient She guided me through the rental process, showed me the unit and thoroughly explained the whole process. Totally satisfied.

Wilma & Bisrat were very helpful today! Thank you.

What a great experience mixed with caring and professionalism. Wilma was so very patient in listening to our problems and helping to solve our concerns. Thank you so much Wilma!!!!

Came to pay my bill Shannon and Kevin were very helpful!

Kevin and bisrat was so great thank you so much for the amazing customer service keep up the great service guys!

Thank you Wilma for the help. Wilma was very helpful in assiting me with my unit.

Wilma was a great help in assisting me. She was awesome and very friendly.

Donzaya and Wilma are awesome and were a huge help!!

I came to the Public storage to rent out a unit and Donzaya & Wilma helped me out they were both very knowledgeable and made the process so easily! I am glad i came here!

I rent a storage unit here in Rockville I had left some stuff out Wilma came up and contacted me she was just wonderful I wish there were more people like her and she had been aware that some stuff was left outside of my unit and she contacted me and I made sure everything is put away and I really appreciate you guys being on the ball

I spoke with Autunm at public storage. she was very helpful in in providing the right unit I needed ( size and climate controlled).

Fast service!

It works nice people

It may be summer but Autumn gives 5 start service year round! Was very helpful letting me view storages before I came to a decision. Thank you again Autumn!

Increasing the storage fee EVERY YEAR I had items in storage, was a bit "money hungry," in my opinion.

Myana provided us with excellent customer service !

Autumn was extremely patient and gave very valuable information to help me and my family through our move. 27244 thank you so much.

Place was super convenient and friendly associates. Even with Covid, this facility was accommodating and easy to work with. Highly recommended for storage needa. Thanks Autumn and Bisrat for helping us get organized!

I came in to check some units and the young woman in the front desk her name is Autumn was very professional to provide me with all the necessary information I need. Then I went to check the unit which was upstairs and asked if someone could assist me and this young man named bisrat was very pleasant to assist me. He took me around the property and showed me the unit which was very satisfying and perfect for what we needed to store. The property i would say is absolutely phenomenal and clean. Thank you it was worth a visit. Hope to see you all soon when we come back and bring some stuff to our unit.

Thank you for quick and easy service

Exelente..

Customer service called me and resolved the issue.

I was assisted by Delia and she is awesome! Very nice and genuine person. She helped me when the online reservation put me in a unit under maintenance. She explained everything to me and allowed me to weigh my options etc. Thank you

Delilah was great

I have rented a 10'x20' climate-controlled space at this location for a year, and had recently interacted with Tanesha in order to move to a smaller unit. Top notch customer service by Tanesha and her manager Myana. Even though Tanesha was still in training, I found her to be very capable. My past interactions with Myana have also been very positive, and she runs the place very efficiently. In all my visits to the storage area I have found the hallways very clean.

I believe I was attended by ROB he was very Good people , with patience very informational Great customer service.

Cheep storage. Has a wired smell.Gate works most of the time. Update: after a year, I found a much cleaner place. Seriously, don't think anything was ever cleaned. Loading area is a joke, on a super steep slant. All my stuff smells bad from this place. My new storage unit has no weird smells.

My mother and I had a great experience finding unit rental options at the location in Rockville. Myana was very welcoming and patient with us walking us through the process. The facility was very clean and secure. Would highly recommend this location.

This was a very fast and pleasant convenience service I appreciate the person that serve me and I will return thank you have a blessed

I've had a unit here for several years, living in an apartment and storing seasonal things here-- sports equipment, holiday decorations, that sort of thing. Because of this, I am in and out every few months, something making multiple trips in a short period. The staff is friendly, and have been responsive to my requests. On that I would give it 4 stars, I rarely give 5. The problem is maintenance. there have been times when the doors and gates did not work and it took weeks to repair them. They have layered security, so it hasn't been quite enough for me to check out, but it is concerning none the less. I think they need to do more preventative maintenance rather than reactive, fixing or replacing things at the first sign of functional problems, not just waiting for complete failure. They are not short on cash to pay for this. Public Storage reported a net profit for 3Q19 of $397,940,000. They're just unwilling to spend it on upkeep and the security of their customers.

Myana is super friendly and great to work with. She was able to find a larger unit at the last minute and was very accommodating since I had more things going into storage than I thought. Highly recommend! Thanks Myana!

My husband and I went in today to get a storage unit. Myana helped us and she was so great. She was very friendly and answered ever single question we had. She was great at giving us directions and was able to guide us with a storage unit size that was perfect for us. She explained all of the guidelines and rules of the contract and explained the insurance in a way that was easily understandable. We have moved into the building next door and will be stopping in just to say hi. Fantastic customer service makes a difference and Myana certainly did that for us and everyone else that was in there the same time we were. Ask for her!!!!!

Excellent customer service from Ileana,Myana, and Shannon. I will continue to store my collection of anime figures at my lot with a smile : )

I ‘ve stored my stuff in this storage for three years . Good service and helpful stuff . Online payment and service makes life much easier. They will be my first choice whenever I need a storage

Great experience moving in to my unit. Terrific service from both Myanna and Ileana who went over everything so carefully for me. So smooth. The place is also spotless and security seems to be a thing here. Very pleased!

This was one of the best sign in expériences. Myana was directly taking care of me and didn't mind my cluelessness about renting a storage space. Both her Delilah were extremely pleasant! Thanks ladies 🔥

I had made a reservation and i received a call from Myana, she verified the time for me to go and complete my contract. I was a little late and she followed up to make sure I was coming in. Myana helped me with all my questions, was friendly and followed her COVID rules.

Ileana and Myanna we’re AMAZING! Super helpful in absolutely everything! Answered all my annoying questions but we’re super nice about it. I’d definitely give this location a 10/10. Thanks again!!

I cannot say enough about the kindness & genuine feeling of care displayed by Ileana at Public Storage Store # 24806. Our scheduled move out was proceeding as scheduled but move in to our new construction home was delayed a week. We needed help! Ileana was very comforting with her communication of confidence that everything will work out & nothing for me to worry about. She took care of everything! She took the initiative to call me for follow up & just make sure everything & me was ok. Wow, you do not experience that from many people anymore. An error was made at final checkout but she had it handled before I got there to turn over the unit. The entire process was flawless! If I ever have the need for storage again I definitely know to call Ileana or Manager Myanna. I also highly recommend anyone to use this facility. Thank you so much for everything!

Kevin and alaina were both great, they understood my situation and help solve my problem. They have a great team here with their manager. You guys made my day.

I had originally found a unit at this facility that did not work for my moving needs online. Myana, a manager at this facility, was very nice and showed me available options that were in my favor. She made it very easy for me to transfer from the unit that I had already reserved to another unit. Great customer service and good storage facility over all. Thank you Myana

Well organized and fair pricing. Not the cheapest option but certainly one of the best option keep your stuff safe. The padlocks used in there are cheap and not a good quality one. The place is clean. The space numbering system is easy to use. They have digital access control barriers at entry and exit. However this particular place entry is left opened for 95% of the time I have visited.

Delilah and Myana were absolutely fantastic— so helpful and courteous!! I can’t imagine working with a better storage company. Great service from A to Z. From providing advice on the amount of storage needed, accommodating my packing needs, and setting up my autopay account, Myana and Delilah were terrific!!

I have been working with Delilah to set up my new storage unit, and she has been a delight. She is very personable and knowledgeable. Delilah has answered all of my questions and has given me good advice. I look forward to being a customer at this facility.

So I finally made time to write this review , 1st review !!! So I was really frustrated because I had to make a urgent move out of my apt and had to find somewhere to store my things . Myana is who helped me and she made things such at ease for me . Wonderful customer service which I am really thankful for you rarely get that kind of service . So to sum it all up she made my day better than it was before I walked in the door !!!! Thank You so much excellent customer service so friendly .

The staff here is always kind. Myana went out of way and was amazing in helping me find a public storage closer to my location. I'm super grateful!

Shannon and Kezia were amazing - helpful and kind!

I store cars here and they turn out ok!

An Associate name Kevin was so helpful. He helped in making me decide what storage I needed to get.

Excellent customer service, Thanks Myana

Krissia good job to her she was very helpful ❤🙏 god bless you she awnser all my questions thank you again

Thank you Myana for all you do! Your knowledge and helpfulness is greatly appreciated. Wish I could give 10 stars!

My customer service experience from Shannon, Myana, & Greg was excellent from the beginning of my process all the way down to the day I signed the lease. I appreciate the reminder calls & for showing me a unit before making my final decision. Overall they went above & beyond with my questions & concerns. Thanks for everything!

Mayana, Krissia and Steve were extra Nice and stayed later just for us. Great service!

Lost over 1/4 of my stuff due to humidity. I contacted the property manager in July after finding evidence of a humidity problem, rodent issues, and lack of general cleaning in the midst of a pandemic. She assured me there was no current problem. I purchased a humidity sensor that stored 20 days of data, and intended to return the following weekend for the results. However, I contracted COVID. I had been almost nowhere else for months...coincidence? You decide. I was unable to return for nearly a month. By the time I returned, the damage was done. The humidity was between 69% and 80%, averaging 80%. Beyond unacceptable for a place advertising as “climate controlled”. Remember, it’s humidity that matters, not temperature. Mold on items, bug droppings on items, rusted out items. Mold is only covered up to $250, vermin (bugs) up to $250. Atmospheric conditions are not covered, so rust is not covered. I’ve since moved to a competitor up the street. The property manager never returned my follow up call. The district manager says she walked the property and it “didn’t feel humid”. That’s likely because the temperature is averaging only 72 degrees, but that won’t stop damage to items when humidity is high, as I learned. Upon move out, an employee acknowledged that they are aware of a humidity problem and that others have complained, in direct contrast to the claims of management. Please, look elsewhere. Don’t make the mistake I made.

Krissia good service good costumer services

Myana and Krissia, were awesome great customer service. Very clean

Melody was outstanding, she provided excellent service, answered all my questions and concerned took time to explain all I needed to know and much more. Soft spoken and pleasant attitude. Excellent service thank you again Melody for making my move in process smooth - hope the stay will be just as pleasant

Nice and clean storage....Best one

Kekeli was amazing once again! We love using this storage because of her service

Great Customer service, Myannna & Melody were wonderful, I've had terrible experiences at other storage places & was very frustrated but These two made sure all my needs were met when I came into public storage thank you so much you two

Incredible location and great customer service. I would recommend this location to anybody. I was in a tight situation and everything was done and handled for me in great timing so thanks to Myana for your time help, and caring attitude.

The manager Myana was so welcoming and helpful. Highly Recommend this location.

Great customer service. Aaron was very helpful and thorough. Great location and very clean facility.

I highly recommend this place to anyone, because of the friendly front desk service.

First time renting a storage unit and Michelle and Myana made it a pleasant and quick experience. Will recommend to friends and family!

Great staff, excellent customer service, always helpful with any questions. Makes Renting with you guys a breeze. Would 100% recommend this facility to friends and family. Thanks for all your help Myana, Clayton, Marissa, and Melody.

Myana has been extremely helpful to my boss and I while we have been trying to locate our storage locker and work to get the lock replaced. Definitely a top notch customer service rep!

everyone in this location are helpful, accommodating and informative

Quiet. Clean. Ease of access upon entry and exit.

We had a super easy and safe time today with Melody and Myana! Great service and conversation! Extremely helpful and recommended all of the products we might need in our time with Public Storage.

Melody and Myana were amazing their customer service is unmatched. They made me feel welcomed and were very informative and patient. Thanks ladies

Myana & Christina where extremely helpful and pleasant today. They provided an excellent consumer experience, explained the policies and adhered to COVID 19 social distancing guidelines. Public Storage is lucky to have 2 Stellar employees. I will refer others to this location because of these two ladies!

This place has the best customer service Ever! Extremely caring and helpful. I believe her name is Myana, she is very sweet and professional. Also a gentleman I think his name is KC or something close, he is very considerate. Thank you guys for your assistance, highly recommended!

Melody was great. She has an awesome personality. Would def come again.

Melody, customer service was 100%

Jay and Myana were a great help!

Melody and Myana are extremely helpful, caring and did everything and more to make us satisfied and happy customers

Melody was phenomenal helping us getting everything settled with best rates. Great hospitality and awesome service.

Great customer service provided by your representative Melody who was also very courteous when I visited the site on the previous day. She is certainly a valuable member of your organization's team. The storage unit that I was offered was also very clean.

Melody was so helpful and cute. She gave me many suggestions and these suggestions helped me a lot.

Myana was great! Super helpful and very nice! The professionalism of the Public Storage staff is impeccable. You should come here for all of your storage needs!

Myana was very helpful when I returned my unused moving boxes. Very pleasant to deal with and very professional.

Highly recommend this facility. To be fair, I have only been on the premises once but the two girls working were amazing. This is a terrible time to be moving and trying to rent spaces, but Melody and Myana really went the extra mile to make things work and go as smoothly as possible. I hope that any other experiences I have there at the facility are as good as the one I had this morning! Thanks again ladies!

Melody and Myana was very helpful. From the moment I arrived they were very courteous. The check in was really smooth and fast. They also practiced good social distancing and was sure to disinfect all items touched throughout my tour. I was very pleased with my service at this location.

Lydia was so helpful. She took the time to explain everything out to me which I greatly appreciate, as this is my first storage unit. The facility was very clean and so far I'm happy with my experience at Public Storage.

Kekeli, Michelle and Myana were very courteous and professional.

Melody was great with helping me change my move-in time and show me around the units. It made moving in on a short notice very easy and stress-free!

Good service, Keisha has great customer service skills only took a couple of minutes to get a unit.

I would not recommend this facility whatsoever. 1) We asked about paying for a year up front so we could lock in the rate - they do not offer that but "assured" us that they don't raise the rates for several months. Our rate increased 2x within a few months. 2) There are never any carts available and those that are available have wobbly or missing wheels. 3) The driveway is sloped so when you are trying to load/unload the carts (if you were lucky to get one) goes flying downhill. 4) Upon move out, we found evidence of mice in our unit that we know did not originate with us. 5) Customer service is non-existent. I was actually HUNG UP on multiple times mid-sentence of trying to figure out why the gate wasn't working. 6) I asked for the managers contact info to express my concerns. One customer service rep refused to give me the info. When I finally got a phone #, I tried calling 4x and left VM's with no response. I still haven't been able to get in touch with the manager after a week of trying.

Melody and myana helped me! Great service!

@Melody @Myana excellent service👍

Myana and Melody did a great job, very welcoming and helpful and able to answer all my questions!

Melody was so nice and helpful. This storage place is so clean and they have carts for my items wow. What a great place. The girls here are soo sweet.

Kekeli and Kevin were excellent! Thank you so much for everything

Kekeli was awesome checking me in! Fast and easy process, in and out in 20 minutes! Had everything we needed to move in as well, boxes, packing paper, tape, etc..

Because I am not very tech savvy, I have difficulty with doing anything online. With guidance and professionalism of 2 of yor staff, Myana and Melody I was able to reserve a unit to lock in the price PS was offering that day. All the staff was courteous and patient.

Great staff

I rented a 5x5ft exterior unit at this location for about 3 1/2 years. Unfortunately, when I went to clean out the unit my items (boxes, furniture, artwork, etc) were COVERED in rodent feces...COVERED (see pics)!! We ended up throwing away A LOT of the items because we didn't want to transport things that were covered in FECES. To make matters worse - someone from the office called and threatened to charge me $500 if the items weren't removed from around the dumpster asap. UNBELIEVABLE!! I can't believe I spent over $4k to keep my items stored, they end up infested and Public Storage threatened to fine me $500 because I put the infested items in and by the dumpster. So now I have to spend another $100 to have the items removed!! I've used other PS locations, but I will NEVER recommend this location.

I have had great experiences in New Jersey were I am from with various storage companies. However, it is sad that you cant find decent facilities to store your belongings within a close proximity to your home. I was going to help my cousin move out of her storage but was not able, and glad because I suffer from allergies and found out that her stuff was covered with rodent feces. This is not acceptable especially since she has paid for your services over the last few years. I am enraged and know not to use this company for my storage needs.

Ms. Melody takes care of me well. She is very freindly and,nice, has very good service mind.

Great experience, Melody and Steven were very helpful through the process. Highly recommend these guys!

Awesome team!!!! Great job!

Great customer service and the ladies at the front desk are very nice, especially Myana and Melody. A very easy and straightforward check-in process.

My experience with Ms. Melody and Me.Steven .was wonderful. They were very helpful, polite and the best customer service. They did everything for me to rent a unit. And I was very happy at th end..

I'm just happy by finding this location , with Melody who did nice costumer service , and I believe that everything be well!! Thank you for the outstanding service!

Myana and Kash were amazing!!! They were super helpful and took the time to explain the different units for me, even physically showed me the different charges. I was very nervous about the process of renting a unit and put it off for a while, but they both made me feel so comfortable that I feel I made the right choice.

Great company great promotions lovely staff. Thanks ladies

I love this place I have 4 units here with them and it’s always clean . The staff is so nice lash Melody and myana are lovely people and I appreciate them

Melody was very helpful and assisted us with all of our needs.

Really good location, the building is clean and the office staff are friendly and inviting.

Amazing storage place The staff is very friendly and made the whole experience fast and smooth. Thank you Kash, Myana and Christina for making this easy and quick.

Melody was very professional and helpful

Melody, Christina and Myana are so professional with a welcoming personalities and very knowledgeable about public storage.

Kash, Myiana, Christina were all very friendly and welcoming!!

Miss Myana and Kisha they are very professional agents and make treatments into the family services I said thanks of you for this beautiful attention and make very happy my time and my life Thanks happy holidays.

Melody was very helpful as we were getting a larger unit. She showed us where the unit was and helped us get everything we needed (mattress bag, extra moisture control measures). She was super friendly and personable. The facility is clean and super convenient to use.

Melody very very nice person.

The staff is excellent. Mamie and Myana are Very helpful and efficient with service. They got me in and out in no time. The facility is clean and well maintained. I would refer this location to friends and family.

Very good place

Melody and myana were great and super helpful!

Go see Mamie , she is very helpful. She was a ig help service with a smile

Melody was really sweet and professional throughout the whole process.

Myana was amazing, her customer service is impecable. She was very knowledgeable and helpful. Thanks again for all of your help

I recently rented my storage unit, Myana and Melody couldn't have made the entire process any easier. super grateful for the AMAZING customer service she provided.

Melody was extremely helpful and friendly!

Mamie has been very helpful and deligent with her service to me. I very much feel welcome to her facility and look forward to a cordial business relationship with her.

Melody was super awesome helping me find my unit that was reserved. Good girl

Melody is awesome. Thank you for your assistência!!

Nice service, friendly staff

Very friendly and knowledgeable staff. Melody was very friendly and helpful.

Melody get me best customer services.

They were all great ! Soon as we walked through the doors they were all helpful.. great customer services... Melody , myana, kash...

I’ve had a storage unit at this location for a little over a year now. The past couple of times that I’ve had to actually go inside of the office, Steven assisted me and he was nothing less than amazing! He always goes above and beyond what he needs to do in the customer service department; as long as people like that are working for the company I will continue to be a customer. Thanks Steven!!

This public storage has great staff. The young ladies helped me with a packing supplies fast quick and easy. I appreciated the help to my car with my purchase. They were amazing! I highly recommend them for moving supplies my savings was incredible!

Staff was super friendly and helpful. Attentive and suggestive. Thanks!

Mayana was great and helped me find the space that needed. Great service!

Melody Kash and Myana was very pleasant and professional

Myana and Kekeli helped me out and were honestly the best to work with. All of the terms were clearly explained to me and they made sure I got what I needed quickly. They provided flexibility to make sure I could find a unit I could afford that was just the right size. I felt like my needs truly came first. They were warm, funny, comfortable to talk to, and able to answer all of my questions. Excellent service!!!

Storage is storage. Would be nice if this place took better care of its equipment and made more carts available. If you come during lunch, be prepared to wait for a rolling cart. Otherwise clean and friendly.

Really good service.

Chris was super helpful and friendly. Very convenient location and process.

Myana was extremely helpful and went the extra mile to get me exactly what I needed. She answered all the (many) questions that I had, provided recommendations and was extremely thorough and professional. I'll definitely recommend this storage location to others, and appreciate the personalized service.

Im a first time customer of Public storage and I am very satisfied with the Customer Service I experienced with Melody Kekeli. Very pleasant even though I didn't have a reservation and was having a bad day. Empathy goes a long way!!!!

Kekeli was very professional and helpful with our storage needs. Excellent experience

Kekeli and melody their very helpfull and very friendly,thank you for helping us.

Melody and Kekeli are great! They are very helpful and get the storage space with ease. I highly recommend this place!

Its was very good

Thank you Melody and Myana for all of your help you guys are great. Customer 3here is outstanding raises for these ladies because they went above and beyond to help me.

If I could give 10 stars I would, Thanks for all of your help

Myana, excelen.service very helpful person Great customer.service.

The customer service here is amazing thank you Myana, Steven and Mamie. They have helped me every step of the way and Aaron is not at this location anymore but he was awesome. Thank you everyone for your excellent work even the DM Christina is amazing thank you guys for everything!!

Thank you Mamie, Stevie and Myana you guys are awesome!!

The service here is impeccable, nice, clean and well maintained building. Myana, Melody and Steven were great. Thank you guys so much for everything.

I came in after a stressful day of packing and the entire staff was AMAZING. They treated me like family. Stevie, Myana & Melody were so helpful. 10/10 recommend using this facility.

The best customer service ever thanks Myana for helping me.

Great staff! VERY helpful. I reserved a unit online, having no idea what size I really needed. When I got to the property, I explained what I needed to the agents, Melody and Myana. Both were very patient listening to my rambling story. The two of them conversed for a moment, and Melody showed me the unit I had reserved, which as she suspected, would not have been large enough. Melody then walked the property with me and showed me every size unit she thought might work until we found the right one. She did all of this in 98 degree heat, and was always pleasant and professional. The unit she helped me choose has been PERFECT. I couldn't be more satisfied.

Melody and Kash are both really friendly staff very helpful and generous. I am very pleased with the customer service they provided to me. I will recommend my friends and family to this location. They were very welcoming when I walked in the door. I do recommend this location. Very nice and clean.

Very professional and explained all parts of the rental. Very friendly and helpful. Would definitely recommend.

An amazing Team!! Every time I enter this facility, everyone greets me. Kash was diligent & attentive to my growing needs for storage space. She found an additional unit close to the first one we were renting. If you need storage space this is the team you want to assist you.

The young ladies at this store are great, I was skeptical about getting a storage, as I’ve heard some things, but I made a good choice. Melody was amazing in helping me find a unit that will fit all of my items. She definitely made this so much easier on me, she was knowledgeable and very patient. The inside is very nice and it’s so clean. Myana was delightful she is funny and inviting. I recommend this store to everyone looking for a safe and secure location to put their stuff. Thanks again M & M.... Melody and Myana.

You guys are great I spoke to Melody and she was very helpful she helped me out a lot from picking my lock and my storage space. If you want to feel good about your day and your self talk to Melody she’s the best.

Chris helped me big time! Great place.

The employees at this location are great, they make you feel at home. The customer service sets them aprt from anyone else. Thank you Myana for all of yoir help.

Myana, Stevie and Ehdaa were amazing, I just want to thank Myana for all of her help she is a Godsend, she went above and beyond to help us and made moving so much easier for us. I would recommend this location to everyone looking for a clean storage and excellent customer service.

Melody and Myana provided wonderful customer service. They were very efficient and most of all extremely professional and friendly. The information and tips they provided were extremely helpful. I would recommend renting space from King Farm location. Great experience!!!!!!!

Myana and Melody went above and beyond when helping me finding the right space for me. Their professionalism and customer service skills were present all the time. Myana gives the feeling of security and trust that makes you feel at home.

Melody and Myana are the best! Super great service! Would recommend!

Myana was super helpful when our stuff arrived and the unit we had rented was too small and inaccessible due to our inept moving company. She helped us find another unit quickly and get the best pricing possible. She made a stressful situation less so and was patient, kind and pleasant throughout. We highly recommend working with her.

Those two ladies are the bomb

Tamika was helpful and hooked me up to a unit closer to elevator. She also was professional and gave us a tour of the building.

Ladies stayed late for me just to rent thanks for the help Myana and Marissa

Great customer service at this location.Thank you Myana and Marissa!

Myana is awesome, she is very knowledgeable and very nice. She .ade moving so much easier. Thank you Myana! I will recommend this place to everyone

Melody, Tamika, and Marissa were a great representation of this company. They were so genuine and provided great customer service. They answered all our questions and were patient with us. Thank you for the great service.

I had to find a place quick that was able to store my 4 bedroom, 2.5 bathroom furniture. I called every where and Melody at public storage by King Farm was the one that was able to give me the best rate! She was very professional and courteous. She was able to show me the storage compartment and reviewed all the details before processing my credit card. Definitely a place I would recommend! Thanks Melody for all your help!

Excellent Customer Service. They went over and beyond their job description and assisted my son. Thank you!!

Great staff and very clean facility thanks for all of your help. Wonderful and very help and great on helping me find a storge unit that was perfect for my stuff.

Myana and Melody were professional and very helpful. They gave us all the critical information in an efficient manner to expedite our storage delivery. Thanks M & M!

Excellent customer service!! Thank you!!

The staff that work here are incredibly helpful and friendly. The spaces are clean and secure--you need to have a special access code to get inside the facility. And the prices were better than many of the competitors in the area. Would recommend to anyone looking for storage space.

Myana and Tanika are the ones you would want to see at this location. I absolutely love coming in here. They are kind,friendly, helpful and very professional. This location Public Storage stands out from all the rest in every sense!

I love this place, this is my second time renting here and it's all because of the customer service I received from the property manager Myana and her team they are great thank you for your service ladies I appreciate your kindness. I recommend this Public Storage to anyone looking for a clean, facility and friendly staff.

Can you access your unit on the holidays

I had a wonderful experience at this location all the staff was greatest and super helpful. KASH YOUR THE BEST THANK YOU

Omg customer service was amazing!!! Kash, Tamika, and Myana not only helped us out, but stayed over past their closing time just to accommodate us!

Great !!! I’m really happy!!

Marissa and Myana are fantastic! They helped me with all my needs while at the facility! They are very polite, pleasant and always smiling! I would recommend this storage facility to everyone!

Amazing service! Myana, The property manager was so kind and gentle helping me to save my time as she was proactive and fast. Definitely a great experience.

I just want to thank the property manager Myana for all of her help she is amazing. This facility is nice and clean and the staff is awesome. I would recommend this location to anyone looking for storage they will take care of you here.

I have had storage units before but this has by far been my best experience. The young ladies at the front office are nothing short of spectacular. The customer service here makes the stress of moving a lot less stressful. Ms. Sydney is absolutely amaze balls lol. I was thinking about transferring units and she was so nice and patient, she showed me a couple of units and made sure I knew what I needed when I’m ready to transfer. Myana and Tamika were also great, they work very well as a team. Every time I go to the office, make a payment or see Ms. Myana she is so nice and always smiling, very courteous and professional. Thanks ladies I’ll be back to complete my transfer as soon I get rid of some in needed items!!

Extremely dissatisfied. Certainly taking this experience to the District Manger. I am a 10-year plus customer, but that may change rapidly. In mid-April I upgraded to a larger unit, to consolidate our storage and reduce our monthly rent outlay. I clearly established with the staff that that I was moving out of the units we rent at the close of April, to be helpful, the manager, Myana, offered up an option to allow me until the first weekend in May to vacate the space. I was appreciative of the offer, accepted and went about the arduous task for shifting our belongings into the new space given that time frame. I was operating under the understanding that we had until May 4 to move and comply. Today, I went in to confirm that I the one of the units was empty and that we would keep the smaller unit a bit longer only to find that I had already been charged for May contrary to what I was promised previously. The agent at the counter could not assist with solving this dilemma and asked that I wait for Myana to return as she was running an errand to the bank. Upon her arrival, the lack of customer service began. We connected and discussed the situation and I requested that the May rent be refunded. Myana stated she couldn't do that as it had already be charged. Clearly, she was the same person who established that I could have the extra few days to empty the space. During the confrontation that followed, she was combative and dependent upon martyrdom siting all the favors she had done for me adn my family rather than giving me the path to someone who could actually help me. She seemed most concerned with maintaining her superiority and being right. She talked over me with the intent of making me wrong about what we had agreed upon over solid, basic customer service. She kept telling repeatedly how much she had done for me and that this charge was my fault when, in actuality, her lack of clarity in explanation of proper vacate protocols are at fault. During our negotiation, she was accusatory during our admittedly heated discussion which she maintained a dishonest recount of our previously agreed upon vacating of space.

Very courteous, quick, and excellent customer service. We recommend any company shopping around for a storage to check this location out! Thanks Tabitha!!

Much appreciation to Sydney and the staff for helping to transition to a larger storage unit. Very helpful and courteous throughout the process.

I lost my keys. I called the store and was out of town and spoke to a young lady named Marissa. Marissa went over and beyond to help make the situation better. She told me she would see what she could do. Marissa reached out to her district manager and stopped me for having to get a locksmith. I don’t live in the area so they made sure when I was in town that everything fell right into place for me. I GREATLY APPRECIATE EVERYTHING. It was a stressful situation that was made right and I’m so glad it went as smooth as it did.

Mayana was so very helpful! She went way above and beyond to help me!

Myana is awesome! She is a master problem solver and knows how to take care of customers! She is knowledgeable and so friendly and helpful!

I came in for information on moving supplies but ended up purchasing the items I wanted information on. I loved that even though I was with my husband the team still offered to help us to our vehicle. I am very pleased with the service and will refer others to this location! Keep up the good work !

Awesome service! Keep it up guys!

Went there to rent a space everyone was so friendly Marissa got me in fast and was helpful. & omg the manager let me tell you about the manager was a wonderful young lady answered every question I had lol thank you guys

Awesome staff!

Let me start off by saying the property manager Myana is so great at what she do I just came to get packing supplies and she was trying to get me to rent from her but I just needed boxes and tape to organize my basement. But I would like to thank her she is a great manager.

This location is probably one of the best customer services I've received in a long time! Bridgette and Melony were wonderful people, they helped me with any questions and worries I had about the storage units!! If you need someone to help you with everything, ask for these two! Thank you again Public Storage, keep the great work up!

Bridgette was very helpful in assigning me a unit, and getting my payment schedule set up.

Melody was great, she showed us around and although we didn't end up renting storage, she was courteous, respectful, and we enjoyed our experience. We will definitely return one day soon to rent something. Nice facility and well maintained.

Very friendly and accommodating staff. Very clean facility.