Public Storage Self-Storage Units at 16001 Frederick Road, Rockville, MD

I signed a contract with Public Storage and I am glad I did. I will be storing my belongings with the Rockville properties. The agent Eugene was professional and helpful. Thank you.

Muy bueno

Very professional and helpful/Lucas

Staff is very friendly and easy to access..

Mr Lucas have been excellent in handling my phiycal had cap you have a excellent employer you should be proud Of him Excellent and very helpful

Was taken care of my rental after going through all the maze to find unit. The price was somewhat ok verses other places.

Lucas was great attending me and helping me out answering and questions or concerns that i needed

Luke at the front desk was extremely helpful getting me into my unit. I had made a mistake online and he was able to quickly see it and fix it. Greta customer service !

Easy to get to from King Farm but wish they had more staff since the office is frequently closed.

Nice location with nice employees but the office is closed too much.

Awesome

Clean facility easy to work with

Lucas was very patient and supportive throughout the whole process. He got me loved in!!!

Great place. Highly recommend!

Great place with friendly people and easy access.

dead roaches in my unit + overpriced cramped spaces that lure you in with a joke of a promotion. for the first month at that.

Very nice to work with recommend them highly.

The staff that work here are incredibly helpful and friendly. The spaces are clean and secure--you need to have a special access code to get inside the facility. And the prices were better than many of the competitors in the area. Would recommend to anyone looking for storage space.

Had a great experience at this place. The employees are friendly and helpful.

Great staff and very helpful. Recently Lukas has been very helpful.

Helped me on time and got it done quickly, great job and still helped me with my problem !!

Very good experience. Eugene is amazing. He was very patient and very helpful.

Great help from Joseph thank you

The staff is excellent. But they have the thermostat set for 82 degrees and it feels more like 92 degrees. Deadly temperatures when you’re moving things. Everyone going in and out was complaining on how hot and sickly they feel. The thermostat is set way too high!!!

Clean space with A/C, and safe location with no doubt.

I would like to thank the Public Storage Representative with whom I spoke with a few minutes ago, for the excellent customer service she kindly provided to me and for resolving my issue in such a very efficient and timely manner. I immensely appreciate it! Based on my own experience, I highly recommend this facility, and thank their staff also for all they do to ensure that it remains very clean and welcoming :) THANKS!

Exelente prices and services

Joseph was very thorough with explaining my rights and rules. I'm going to make sure more ppl come here.. Thank you ..

Jenn At Grove Rd Frederick MD Helped Me Get My Bill When My Card Wouldn't Work! Thanks Again For Your Help! ALSO Shout Out To Frederick Rd Where I Store At!!

That was a nice customer service and I like the location access, and they are verry helpful to new customers

great!

Updated: After waiting nearly 2 hours for the elevator to work - we flagged a few employees asking if there was a way we can still get access to our basement unit as our UHaul rental was expiring that evening. They graciously allowed us access to the basement through the side door and while the broken elevator wasn't their fault, they tried to make it right by granting us access to the basement unit through the stairwell exit. They even offered to help carry a few items down the stairs. Management called me to apologize for the inconvenience as well and assured me that the elevators are being fixed today. Thank you for listening to your customer's feedback and making it right! 5 star service but still far from ideal storage experience as the elevator seem to be frequently broken since I moved my things in just a few months ago. Two pieces of feedback for management: 1. Please improve the consistency of the elevator to ensure they work within the hours of access. In the event the elevators break or are out of service - there has to be a contingency plan / procedure to allow customers can access their unit. 2. There seems to only be 4 carts for the entire facility. Please consider doubling the amount of available carts (at least during the weekends or peak moving times) to ensure your customers are able to move things in / out of their units easily. Original: It is currently 6 o’clock on a Sunday evening and we have been waiting for about an hour to be able to access our storage unit in the basement that I paid over $1,500+ for. We rented a U-Haul to be able to move our stuff from our home into the storage unit only for the elevator to break halfway through the move. I’m now left with half of a U-Haul of our stuff and I’ve been sitting around in the parking lot for the last hour and a half waiting for someone to fix the elevator. I called management and also spoke to someone who seem to be working on the elevator at the time, but the elevator still remain broken. This is the second time this has happened in the last two months where a long line of disappointed customers are left waiting and trying to get to their units that they cannot access. The most basic aspect of renting from a storage unit is expecting that you are able to access your items within the listed hours… and the fact that there is NO OTHER ACCESS to our property when the elevators fail is APPALLING!

Very helpful staff. Was able to upgrade units in no time. No wait time. Best experience at storage unit.

Lucas is superb!! I stopped by this location as I needed supplies and was able to update my rental needs at another location! Having rented at this location in the past, both Lucas and Mike keep their properties in excellent condition and their customer service is exceptional!! Thank you guys!!

Joseph was very helpful and patience. Thanks

Great customer service

He gave an Outstanding customer service. Thank u.

Thank Luke and Eugene for all you do! Your knowledge and helpfulness is greatly appreciated.

Super good ,very professionals. Love the place ,clean and good cood costumer services .

Joseph is great he answered all my questions about my storage needs and I highly recommend to use this location.

It is easily accessible and the staff are cordial and up to their task. They explain everything to detail and answered all my questions. Would recommend this place to anyone needing storage space. Will be back with another review after my lease term.

Great job! Thank you Lucas

Great place . Michael is awesome . Great deals in winter if you need space. This location is by far the cleanest in entire area. Management works very hard to keep it the way it should be

Awesome staff, clean facility and secure!

Fast set-up, friendly and helpful!

Good customer service

the representative at the front desk was able to help me in everything I needed to pay for my storage and was able to get my storage right away

Quick,efficient and honest. Clean storage unit with fair pricing

The air-conditioned storage is nice and well kept, but my $99 move in special quickly became $350 per month. At least move out as seamless and hassle-free.

Very pleasant experience dealing with Lucas to get the storage unit. Very knowledgeable and helpful. Answered all my questions quickly and was extremely helpful. Can’t believe how seamless everything was. Thank you

After much run around and phone calls to try and finalize my rental, I ended up here where Rodney Carter was most helpful. He was able to get accomplished everything I needed done and explained all the cost and fees associated with getting my unit squared away. Even after I came back for further explanation, he patiently showed me how the billing was set up and how everything was broken down for cost and payment. Thank you Rodney for all your help!

Rodney at this location is fantastic. His professionalism and commitment to customer service is unparalleled. He goes the extra mile to provide friendly thoughtful attention to detail and customer needs. Thanks Rodney!

Came in met Rodney and very much impressed with his professional humor. He is really a good staff.

I was looking for a space to store my stuff and was helped by Joseph, who was very helpful showing me the different options, the customer set was fantastic I’m glad I choose public storage.

Joseph and Luke were Awesome!!! 5 stars.

Thanks to Lucas (Mgr) and Edhaa (District Mgr) for their help with our account history today. Location personnel always very helpful and the service friendly and efficient.

Friendly people

I love this place I have 4 units here with them and it’s always clean . The staff is so nice lash Melody and myana are lovely people and I appreciate them

🤔🤔🤔🤔

Excellent service for 7 years! Thank you!

Ruize was extremely thorough and helpful when picking out my storage unit! The facilities are well cared for and clean!

2nd time I am renting with this company. Staff is very friendly and always willing to help finding the best option for me. Facility is very clean .

Very Friendly staff and clean building . Just rented a unit here. Space is very clean. Probably the friendliest staff here. Luke is very knowledgeable. He helped me through the whole process and explained it all. Must give them a chance if you are in the market

Very clean facility. Reasonably priced.

Absolutely incredible personable customer service by the men at the front desks.

Excellent and helpful service. Ali was outstanding.

I found a very good price size 5 x 5 unit here. Very Friendly staff. Employee was knowledgeable and showed me the space to make sure it was a good fit for me .

I have been renting for a while this is the first time at this location. Location is very clean. Property manager is very friendly and helped me get the best value. Public storage app is one of there coolest feature that lets me in with the touch of a button. I will definitely recommend this storage if you live in this area

Great customer experience. Thank you Ruize for taking the time to show us the unit and making all the necessary changes.

Great service. Ruize was very helpful getting us settled and fixing an issue for us! Great service! And everything is clean and convenient!

Ruiz’s, awesome!! Thank you sooo much for your help!! You made this so much easier than I had anticipated!!!

I’ve had nothing but good results with this storage facility. It’s clean the people that work here are very easy-going.

The process of renting a space went pretty fast and smooth. The managers were also really kind and efficient

Friendly and helpful staff, excellent customer service. Facility is clean and more than enough room for storage

Thankful for the integrity and professionalism of Joseph and James. PS' courtesy call, as gentle reminder, is helpful for personal organization. Office opened ON-Time; which is A PLUS!!

Lucas has been very professional and helpful during my rental time for the last 7 months.

I loved getting a storage unit here. I worked with Ruize & he was ABSOLUTELY AMAZING #GiveHimARaise IMMEDIATELY! Thanks so much for all your help Ruize. It was an easy move in & I'm sure when I’m ready to get my things out at the end of the month it’s going to be a breeze as well. I highly recommend the Public Storage location in Rockville MD (16001 Frederick Rd) if you need to get a storage unit :).

Ruize was extremely friendly and helpful since the moment I walked. Asked me questions about what I was looking for and when in doubt offered to show me the unit before making a decision. I would definitely recommend him whenever you stop by here. Excellent customer service.

I was at this PS site on Frederick Road in Rockville, MD for two days last week. On the first day, I spoke with Lucas about a couple of concerns. Lucas was great and responded to my questions -- getting results quickly. The next day, i returned to the office and spoke with both Lucas and Cliff briefly. They were both responsive and went out of their way to provide helpful information. While i have not always found Public Storage responsive to customers' concerns, the staff at this site were very helpful and professional!

I never really post reviews but they asked and honestly one of the best experiences I’ve had. I made the mistake of ordering the wrong storage unit and was helped out immensely! Saturday, September 24th around 4 pm, I forgot to get the name of the person that helped me but he was so kind and understanding and truly helped me upgrade my storage unit and actually showed me different unit sizes physically so I could see what I was getting myself into and the prices along with it as well. I would rent here 1000000000000x over anywhere else. I really liked my experience here and the people are extremely helpful.

Public Storage Rockville is very user friendly online and employees have been super helpful and very friendly - especilly Lucas! Highly recommend. And using also down in Sarasota FL.

Ruize is the nicest guy here he was very helpful and informative and answered all my questions and very patience.

The customer service was exceptional and we able to lock in on a great rate even when there was a discrepancy with actual storage space we requested, our associate ensured we got correct storage unit. Our move in was extremely smooth with direct and easy access to loading area.

When I went to my storage unit on Thursday, some piece of the metal in the lock snapped when I tried to slide it open. I went to the office and Lucas the manager at the Frederick Rd location came to take a look. Fortunately, he had tools brought from home in his car and was able to regain access to the unit and fix the broken lock. I really appreciate that he was able to personally address the problem right away instead of having to wait a long time or make another visit the following day.

I've been at your store several times and I always have a great experience with the staff on duty but Ruize is 2 employees rolled in to one. He pays close attention to detail and that's comforting during your time of need. He's a keeper. Umaru ukpokwu

Excellent customer service. The units are nice and clean. We recommend highly.

If you need a storage unit in Montgomery County, MD this is the place where you should rent! I used this facility when I lived in the area and kept my items here for the past 3 years after moving to Florida. This Public Storage at 16001 Frederick Road is clean, safe, and convenient (you could walk from the Shady Grove metro if you don't have a car and the recycling center is adjacent.) But, best of all = the team who work here!! Aaron and Ruize are some of the most helpful and and knowledgeable people. Since I no longer live in the area, I recently spent a week emptying my unit. During this grueling project they offered advice and friendship! They take pride in this Public Storage location and you can count on excellent customer service here.

The customer service at this facility was amazing! They made sure I picked out the right unit to fit my needs.

Ruize was extremely helpful and friendly and made the process seamless. Very nice location.

Ruize was professional and quick throughout the whole process and covered everything.

Aaron was extremely professional and walked us through a smooth tour and purchase process. Location is really clean and well kept.

The public storage staff Micheal M. was very helpful at everything and explaining the instructions step by step. I would recommend this storage place to people.

Clean and easy access

Aaron was great! Very helpful!!

Aaron and his associate were extremely friendly and helpful. Nice experience. Thank you!

This review is for the whole public storage not this location, I made a mistake of selecting an unit that has a stair access instead of an elevator, i caught the error just as soon as i hit enter to pay for the unit, called to cancel the unit and I got the other unit that i needed and they refused to refund me the $29 administration fee, no matter that was an error and was solved within minutes and I got the extra unit that i needed. This is not good customer service when we ask for help.

Super easy! I drove up, unlocked the gate with my phone, and looked for my unit. When I couldn't find it, I visited the office and spoke to Aaron. He was able to immediately answer my question and even came out to check on our progress. Everything was ready for my rental and the space was clean.

My name is Paul Cooper (using parents' computer). My experience at the Frederick Rd. Public Storage was excellent, thanks to the help of the agent, Bisrat. He showed a remarkable level of competence and quickly navigated the complex reservation system to get me the best possible deal and the right storage unit for my situation. He truly went above and beyond expectations and seemed sincerely concerned about my needs and eager to help. I hope others have the good fortune to work with him. Thank you.

Aaron was very helpful.

This place is really nice and very clean. Customer service is impeccable. We were treated very kindly. They go above and beyond. Very professional group and very courteous. We've been telling all our friends and family. Can't say enough good things.

Excellent customer service, friendly staff, welcoming environment. A++++ I highly recommend!!

I have utilized numerous storage units in this area and I finally found a representative who has gone above and beyond my expectations(see my other reviews on Google, I am serious about quality of service from an enjoyable experience at Ruth Chris on down to an absolutely horrible one when I purchased a four year old Lexus at Koons in Woodbridge thumbs 👇). Mr. Bisrat is of a 'dying breed' who bends over backwards to ensure the highest quality of service. This is unusual when referencing today's generation and that is coming from a 46 year old! I highly recommend asking for him when renting a storage unit here. I recently had two back surgeries and Mr. Bisrat's sympathy, empathy and compassion compelled him to help me from start to finish without complaining but rather ensuring I did no heavy lifting. I was amazed. I cannot say enough about him and I hope that his management team recognizes this young man's potential and promise(hint hint😂).

Very professional and efficient! Just how I like my service!

They have plenty carts to use and huge elevator 🛗

Rented for a little over a year. Great experience. Aaron is awesome and made check-out easy. I’d highly recommend this facility.

I had my space for about two years. I would still have it if I hadn't lost my job. Every time I needed help from the office everyone was kind, courteous and helpful. The facility was well taken care of and easy to access. Even on my move out day, the staff was incredibly kind. Overall it was a great experience!

The service was very good, I felt safe leaving my stuff in the storage. I highly recommend it

Aaron went over and above today for me. I showed up early this morning after reserving at around midnight. He was pleasant, helpful, and understanding. When I came back with our caravan, it was immediately apparent that the original locker was not big enough. He set us up with a larger one. He and his associate also assisted us in getting items started in the locker. I would def come here again the next time I am in the need.

Aaron, Ruize and Bisrat are all awesome. Great service and friendly help!

Moved in just fine everything was super tidy and neat.

Great service with Aaron!