Public Storage Self-Storage Units at 16001 Frederick Road, Rockville, MD

Easy to get to from King Farm.

I would like to thank the Public Storage Representative with whom I spoke with a few minutes ago, for the excellent customer service she kindly provided to me and for resolving my issue in such a very efficient and timely manner. I immensely appreciate it! Based on my own experience, I highly recommend this facility, and thank their staff also for all they do to ensure that it remains very clean and welcoming :) THANKS!

Exelente prices and services

Great employees. Very convenient and clean place to keep your stuff.

Joseph was very thorough with explaining my rights and rules. I'm going to make sure more ppl come here.. Thank you ..

Jenn At Grove Rd Frederick MD Helped Me Get My Bill When My Card Wouldn't Work! Thanks Again For Your Help! ALSO Shout Out To Frederick Rd Where I Store At!!

That was a nice customer service and I like the location access, and they are verry helpful to new customers

great!

Updated: After waiting nearly 2 hours for the elevator to work - we flagged a few employees asking if there was a way we can still get access to our basement unit as our UHaul rental was expiring that evening. They graciously allowed us access to the basement through the side door and while the broken elevator wasn't their fault, they tried to make it right by granting us access to the basement unit through the stairwell exit. They even offered to help carry a few items down the stairs. Management called me to apologize for the inconvenience as well and assured me that the elevators are being fixed today. Thank you for listening to your customer's feedback and making it right! 5 star service but still far from ideal storage experience as the elevator seem to be frequently broken since I moved my things in just a few months ago. Two pieces of feedback for management: 1. Please improve the consistency of the elevator to ensure they work within the hours of access. In the event the elevators break or are out of service - there has to be a contingency plan / procedure to allow customers can access their unit. 2. There seems to only be 4 carts for the entire facility. Please consider doubling the amount of available carts (at least during the weekends or peak moving times) to ensure your customers are able to move things in / out of their units easily. Original: It is currently 6 o’clock on a Sunday evening and we have been waiting for about an hour to be able to access our storage unit in the basement that I paid over $1,500+ for. We rented a U-Haul to be able to move our stuff from our home into the storage unit only for the elevator to break halfway through the move. I’m now left with half of a U-Haul of our stuff and I’ve been sitting around in the parking lot for the last hour and a half waiting for someone to fix the elevator. I called management and also spoke to someone who seem to be working on the elevator at the time, but the elevator still remain broken. This is the second time this has happened in the last two months where a long line of disappointed customers are left waiting and trying to get to their units that they cannot access. The most basic aspect of renting from a storage unit is expecting that you are able to access your items within the listed hours… and the fact that there is NO OTHER ACCESS to our property when the elevators fail is APPALLING!

Very helpful staff. Was able to upgrade units in no time. No wait time. Best experience at storage unit.

Lucas is superb!! I stopped by this location as I needed supplies and was able to update my rental needs at another location! Having rented at this location in the past, both Lucas and Mike keep their properties in excellent condition and their customer service is exceptional!! Thank you guys!!

Joseph was very helpful and patience. Thanks

Great customer service

He gave an Outstanding customer service. Thank u.

Thank Luke and Eugene for all you do! Your knowledge and helpfulness is greatly appreciated.

Super good ,very professionals. Love the place ,clean and good cood costumer services .

Joseph is great he answered all my questions about my storage needs and I highly recommend to use this location.

Clean place with friendly people.

It is easily accessible and the staff are cordial and up to their task. They explain everything to detail and answered all my questions. Would recommend this place to anyone needing storage space. Will be back with another review after my lease term.

Great job! Thank you Lucas

Great place . Michael is awesome . Great deals in winter if you need space. This location is by far the cleanest in entire area. Management works very hard to keep it the way it should be

Nice location right next to the apartments. Just wish they'd hire more people so the office isn't closed so often.

Awesome staff, clean facility and secure!

Fast set-up, friendly and helpful!

Good customer service

the representative at the front desk was able to help me in everything I needed to pay for my storage and was able to get my storage right away

Quick,efficient and honest. Clean storage unit with fair pricing

The air-conditioned storage is nice and well kept, but my $99 move in special quickly became $350 per month. At least move out as seamless and hassle-free.

Very pleasant experience dealing with Lucas to get the storage unit. Very knowledgeable and helpful. Answered all my questions quickly and was extremely helpful. Can’t believe how seamless everything was. Thank you

After much run around and phone calls to try and finalize my rental, I ended up here where Rodney Carter was most helpful. He was able to get accomplished everything I needed done and explained all the cost and fees associated with getting my unit squared away. Even after I came back for further explanation, he patiently showed me how the billing was set up and how everything was broken down for cost and payment. Thank you Rodney for all your help!

Rodney at this location is fantastic. His professionalism and commitment to customer service is unparalleled. He goes the extra mile to provide friendly thoughtful attention to detail and customer needs. Thanks Rodney!

Came in met Rodney and very much impressed with his professional humor. He is really a good staff.

I was looking for a space to store my stuff and was helped by Joseph, who was very helpful showing me the different options, the customer set was fantastic I’m glad I choose public storage.

Joseph and Luke were Awesome!!! 5 stars.

Thanks to Lucas (Mgr) and Edhaa (District Mgr) for their help with our account history today. Location personnel always very helpful and the service friendly and efficient.

Friendly people