Public Storage Self-Storage Units at 16001 Frederick Road, Rockville, MD
16001 Frederick Road Rockville, MD 20855
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- RV Storage
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- RV Storage
- Small, Medium & Large Storage Units
5'x5'Online only price$ 57/moSmall 5'x5'
$ 57/mo $75Best Price Label1 unit left!
- Climate Controlled
5'x5'Online only price$ 62/moSmall 5'x5'
$ 62/mo $82Best Price Label
- Inside unit
- 1st Floor
5'x12'Online only price$ 81/moSmall 5'x12'
$ 81/mo $108Best Price LabelHurry!
5'x10'Online only price$ 86/moSmall 5'x10'
$ 86/mo $115Best Price Label2 unit left!
- Outside unit
- Drive-up access
5'x10'Online only price$ 86/moSmall 5'x10'
$ 86/mo $115Best Price Label
- Climate Controlled
5'x10'Online only price$ 86/moSmall 5'x10'
$ 86/mo $115Best Price Label
- Climate Controlled
10'x10'Online only price$ 126/moMedium 10'x10'
$ 126/mo $168Best Price Label1 unit left!
- Climate Controlled
10'x10'Online only price$ 151/moMedium 10'x10'
$ 151/mo $201Best Price Label
- Climate Controlled
10'x10'Online only price$ 158/moMedium 10'x10'
$ 158/mo $211Best Price Label1 unit left!
- Climate Controlled
10'x10'Online only price$ 180/moMedium 10'x10'
$ 180/mo $240Best Price Label2 unit left!
- Outside unit
- Drive-up access
10'x15'Online only price$ 184/moLarge 10'x15'
$ 184/mo $245Best Price LabelHurry!
- Climate Controlled
10'x15'Online only price$ 202/moLarge 10'x15'
$ 202/mo $269Best Price Label1 unit left!
- Climate Controlled
10'x10'Online only price$ 211/moMedium 10'x10'
$ 211/mo $281Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 253/moLarge 10'x15'
$ 253/mo $337Best Price Label
- Climate Controlled
10'x15'Online only price$ 257/moLarge 10'x15'
$ 257/mo $343Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 281/moLarge 10'x20'
$ 281/mo $375Best Price Label1 unit left!
- Climate Controlled
10'x40'Online only price$ 308/moParking 10'x40'
$ 308/mo $411Best Price Label
- Uncovered parking
10'x20'Online only price$ 355/moLarge 10'x20'
$ 355/mo $473Best Price Label
- Climate Controlled
10'x20'Online only price$ 356/moLarge 10'x20'
$ 356/mo $475Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x30'Online only price$ 495/moLarge 10'x30'
$ 495/mo $659Best Price Label
- Outside unit
- Drive-up access
Oops! Looks like there is limited availability for spaces that meet your search criteria.
Phone icon Please call us at 800-792-1602 and we'll help you find perfect storage space.
Nearby Self-Storage Locations
Self Storage Near
807 South Frederick Ave
Gaithersburg MD 20877
Self Storage Near
455 E Gude Drive
Rockville MD 20850
Self Storage Near
501 E Diamond Ave
Gaithersburg MD 20877
Self Storage Near
370 Christopher Ave
Gaithersburg MD 20879
Self-Storage Near Rockville
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
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Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Rockville Storage Units Near I-370
Rockville Public Storage is open 7 days a week with self storage options ranging from small to extra-large, because we know storage needs come in all shapes and sizes.
It's easy to spot us on Frederick Road/Maryland 355 between Shady Grove Road and Redland Road just east of where Interstate 370 meets Interstate 270.
At our facility, indoor storage units and climate controlled storage units come in a handful of different sizes, along with the option of outdoor storage units too. We also offer rental parking spaces for vehicle storage, RV storage and boat storage.
In an area overflowing with parks and recreation spaces, it's good to have somewhere to keep all of your recreational gear. Whether it's sports games at Mattie J.T. Stepanek Park, hiking the trails at Rock Creek Regional Park or playing a round at Needwood Golf Course, grab a 5x10 storage unit to keep sports equipment, hiking gear, biking gear and golf clubs all organized throughout the year.
Never short on innovation, but sometimes a bit tight on space, companies near the I-270 Technology Corridor and throughout town will find a 10x20 storage unit is a useful tool for business storage needs in the area.
For families in the Washington Grove or Gaithersburg areas, we know that the moving process can be a bit hectic, but a 10x30 storage unit can provide some peace of mind by offering enough space to keep everyone's belongings, plus furniture and appliances, all packed up in one place at any time during the move.
A highly sought-after community within the Baltimore-Washington metropolitan area, Rockville is a great spot for families, businesses and young professionals to call home, and it's a city that Public Storage is proud to be a part of.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 597)
Very convenient and clean place to store.
2nd time I am renting with this company. Staff is very friendly and always willing to help finding the best option for me. Facility is very clean .
Really easy to get to from King Farm.
Very Friendly staff and clean building . Just rented a unit here. Space is very clean. Probably the friendliest staff here. Luke is very knowledgeable. He helped me through the whole process and explained it all. Must give them a chance if you are in the market
Very clean facility. Reasonably priced.
Absolutely incredible personable customer service by the men at the front desks.
I have been renting for a while this is the first time at this location. Location is very clean. Property manager is very friendly and helped me get the best value. Public storage app is one of there coolest feature that lets me in with the touch of a button. I will definitely recommend this storage if you live in this area
I found a very good price size 5 x 5 unit here. Very Friendly staff. Employee was knowledgeable and showed me the space to make sure it was a good fit for me .
Excellent and helpful service. Ali was outstanding.
Very convenient location right next to the apartments.
Great customer experience. Thank you Ruize for taking the time to show us the unit and making all the necessary changes.
Great service. Ruize was very helpful getting us settled and fixing an issue for us! Great service! And everything is clean and convenient!
Ruiz’s, awesome!! Thank you sooo much for your help!! You made this so much easier than I had anticipated!!!
I’ve had nothing but good results with this storage facility. It’s clean the people that work here are very easy-going.
To be honest I have visited 3 local storage units near Rockville, Maryland. Each location that I have visited have giving me the prices what was showing online. But Lucas was very friendly and taking the time to show me each unit that I have requested to see. I highly recommend this location and the great energy they have shown me and my family.
The process of renting a space went pretty fast and smooth. The managers were also really kind and efficient
Thankful for the integrity and professionalism of Joseph and James. PS' courtesy call, as gentle reminder, is helpful for personal organization. Office opened ON-Time; which is A PLUS!!
Friendly and helpful staff, excellent customer service. Facility is clean and more than enough room for storage
Lucas has been very professional and helpful during my rental time for the last 7 months.
I loved getting a storage unit here. I worked with Ruize & he was ABSOLUTELY AMAZING #GiveHimARaise IMMEDIATELY! Thanks so much for all your help Ruize. It was an easy move in & I'm sure when I’m ready to get my things out at the end of the month it’s going to be a breeze as well. I highly recommend the Public Storage location in Rockville MD (16001 Frederick Rd) if you need to get a storage unit :).
Ruize was extremely friendly and helpful since the moment I walked. Asked me questions about what I was looking for and when in doubt offered to show me the unit before making a decision. I would definitely recommend him whenever you stop by here. Excellent customer service.
I was at this PS site on Frederick Road in Rockville, MD for two days last week. On the first day, I spoke with Lucas about a couple of concerns. Lucas was great and responded to my questions -- getting results quickly. The next day, i returned to the office and spoke with both Lucas and Cliff briefly. They were both responsive and went out of their way to provide helpful information. While i have not always found Public Storage responsive to customers' concerns, the staff at this site were very helpful and professional!
I never really post reviews but they asked and honestly one of the best experiences I’ve had. I made the mistake of ordering the wrong storage unit and was helped out immensely! Saturday, September 24th around 4 pm, I forgot to get the name of the person that helped me but he was so kind and understanding and truly helped me upgrade my storage unit and actually showed me different unit sizes physically so I could see what I was getting myself into and the prices along with it as well. I would rent here 1000000000000x over anywhere else. I really liked my experience here and the people are extremely helpful.
Public Storage Rockville is very user friendly online and employees have been super helpful and very friendly - especilly Lucas! Highly recommend. And using also down in Sarasota FL.
Ruize is the nicest guy here he was very helpful and informative and answered all my questions and very patience.
The customer service was exceptional and we able to lock in on a great rate even when there was a discrepancy with actual storage space we requested, our associate ensured we got correct storage unit. Our move in was extremely smooth with direct and easy access to loading area.
When I went to my storage unit on Thursday, some piece of the metal in the lock snapped when I tried to slide it open. I went to the office and Lucas the manager at the Frederick Rd location came to take a look. Fortunately, he had tools brought from home in his car and was able to regain access to the unit and fix the broken lock. I really appreciate that he was able to personally address the problem right away instead of having to wait a long time or make another visit the following day.
I've been at your store several times and I always have a great experience with the staff on duty but Ruize is 2 employees rolled in to one. He pays close attention to detail and that's comforting during your time of need. He's a keeper. Umaru ukpokwu
Excellent customer service. The units are nice and clean. We recommend highly.
If you need a storage unit in Montgomery County, MD this is the place where you should rent! I used this facility when I lived in the area and kept my items here for the past 3 years after moving to Florida. This Public Storage at 16001 Frederick Road is clean, safe, and convenient (you could walk from the Shady Grove metro if you don't have a car and the recycling center is adjacent.) But, best of all = the team who work here!! Aaron and Ruize are some of the most helpful and and knowledgeable people. Since I no longer live in the area, I recently spent a week emptying my unit. During this grueling project they offered advice and friendship! They take pride in this Public Storage location and you can count on excellent customer service here.
The customer service at this facility was amazing! They made sure I picked out the right unit to fit my needs.
Ruize was extremely helpful and friendly and made the process seamless. Very nice location.
Ruize was professional and quick throughout the whole process and covered everything.
Aaron was extremely professional and walked us through a smooth tour and purchase process. Location is really clean and well kept.
The public storage staff Micheal M. was very helpful at everything and explaining the instructions step by step. I would recommend this storage place to people.
Aaron was great! Very helpful!!
Clean and easy access
Aaron and his associate were extremely friendly and helpful. Nice experience. Thank you!
This review is for the whole public storage not this location, I made a mistake of selecting an unit that has a stair access instead of an elevator, i caught the error just as soon as i hit enter to pay for the unit, called to cancel the unit and I got the other unit that i needed and they refused to refund me the $29 administration fee, no matter that was an error and was solved within minutes and I got the extra unit that i needed. This is not good customer service when we ask for help.
Super easy! I drove up, unlocked the gate with my phone, and looked for my unit. When I couldn't find it, I visited the office and spoke to Aaron. He was able to immediately answer my question and even came out to check on our progress. Everything was ready for my rental and the space was clean.
My name is Paul Cooper (using parents' computer). My experience at the Frederick Rd. Public Storage was excellent, thanks to the help of the agent, Bisrat. He showed a remarkable level of competence and quickly navigated the complex reservation system to get me the best possible deal and the right storage unit for my situation. He truly went above and beyond expectations and seemed sincerely concerned about my needs and eager to help. I hope others have the good fortune to work with him. Thank you.
Aaron was very helpful.
This place is really nice and very clean. Customer service is impeccable. We were treated very kindly. They go above and beyond. Very professional group and very courteous. We've been telling all our friends and family. Can't say enough good things.
I have utilized numerous storage units in this area and I finally found a representative who has gone above and beyond my expectations(see my other reviews on Google, I am serious about quality of service from an enjoyable experience at Ruth Chris on down to an absolutely horrible one when I purchased a four year old Lexus at Koons in Woodbridge thumbs 👇). Mr. Bisrat is of a 'dying breed' who bends over backwards to ensure the highest quality of service. This is unusual when referencing today's generation and that is coming from a 46 year old! I highly recommend asking for him when renting a storage unit here. I recently had two back surgeries and Mr. Bisrat's sympathy, empathy and compassion compelled him to help me from start to finish without complaining but rather ensuring I did no heavy lifting. I was amazed. I cannot say enough about him and I hope that his management team recognizes this young man's potential and promise(hint hint😂).
Excellent customer service, friendly staff, welcoming environment. A++++ I highly recommend!!
Very professional and efficient! Just how I like my service!
They have plenty carts to use and huge elevator 🛗
Rented for a little over a year. Great experience. Aaron is awesome and made check-out easy. I’d highly recommend this facility.
I had my space for about two years. I would still have it if I hadn't lost my job. Every time I needed help from the office everyone was kind, courteous and helpful. The facility was well taken care of and easy to access. Even on my move out day, the staff was incredibly kind. Overall it was a great experience!
The service was very good, I felt safe leaving my stuff in the storage. I highly recommend it
Aaron went over and above today for me. I showed up early this morning after reserving at around midnight. He was pleasant, helpful, and understanding. When I came back with our caravan, it was immediately apparent that the original locker was not big enough. He set us up with a larger one. He and his associate also assisted us in getting items started in the locker. I would def come here again the next time I am in the need.
Aaron, Ruize and Bisrat are all awesome. Great service and friendly help!
Moved in just fine everything was super tidy and neat.
Great service with Aaron!
Aaron was very helpful and this is a great facility to rent in!
One week into my rental and I have to waste 15 minutes of my time searching for a cart to haul stuff to my storage. There are over 100 units here and 4 freakin carts to share! Are you kidding me? Must be why it was cheaper than every where else. When I called the office to complain the lady was unsympathetic and said she would send someone out to search for carts. Never saw anyone come by with a cart. Unless you have your own dolly or trolley to haul your stuff your better off storing elsewhere.
I and my husband Talal booked this place for 1 month. Bisrat at the site gave us detailed tour of facility to ensure that the unit meet our expectations. He provided so much assistance and made sure we have all of questions answered 👍
Aaron was fantastic! He took the time to discuss everything in detail and was very patient. Never felt pressured to sign up that day which was amazing compared to other places!
Great costumer service!
Clean property, friendly staff , wonderful service .
Aaron was so very helpful the day before Thanksgiving so that we could get what we needed for the holiday in place. Great worker.
Needed help as I forgot my code. Bisrat and Aaron were very helpful. They were also very hard working keeping the place clean. Great customer service.
I am happy always to do business with public storage. Bisrat is exceptional . He was very professional and very helpful. I understand more how their rental work than before.
Kevin , precisei de uma ajuda e fui muito bem atendido. Obrigado pela atenção.
Wilma was very help and great customer service.
Wilma and Bizrat where awesome
This facility is very neat and clean, well lighted, secure. The rental process was simple and straitforward. The sales person, Wilma, was a great help, was very personable, knowledgeable, and efficient She guided me through the rental process, showed me the unit and thoroughly explained the whole process. Totally satisfied.
Wilma & Bisrat were very helpful today! Thank you.
What a great experience mixed with caring and professionalism. Wilma was so very patient in listening to our problems and helping to solve our concerns. Thank you so much Wilma!!!!
Came to pay my bill Shannon and Kevin were very helpful!
Kevin and bisrat was so great thank you so much for the amazing customer service keep up the great service guys!
Thank you Wilma for the help. Wilma was very helpful in assiting me with my unit.
Wilma was a great help in assisting me. She was awesome and very friendly.
Donzaya and Wilma are awesome and were a huge help!!
I came to the Public storage to rent out a unit and Donzaya & Wilma helped me out they were both very knowledgeable and made the process so easily! I am glad i came here!
I rent a storage unit here in Rockville I had left some stuff out Wilma came up and contacted me she was just wonderful I wish there were more people like her and she had been aware that some stuff was left outside of my unit and she contacted me and I made sure everything is put away and I really appreciate you guys being on the ball
I spoke with Autunm at public storage. she was very helpful in in providing the right unit I needed ( size and climate controlled).
It works nice people
It may be summer but Autumn gives 5 start service year round! Was very helpful letting me view storages before I came to a decision. Thank you again Autumn!
Increasing the storage fee EVERY YEAR I had items in storage, was a bit "money hungry," in my opinion.
Myana provided us with excellent customer service !
Autumn was extremely patient and gave very valuable information to help me and my family through our move. 27244 thank you so much.
Place was super convenient and friendly associates. Even with Covid, this facility was accommodating and easy to work with. Highly recommended for storage needa. Thanks Autumn and Bisrat for helping us get organized!
I came in to check some units and the young woman in the front desk her name is Autumn was very professional to provide me with all the necessary information I need. Then I went to check the unit which was upstairs and asked if someone could assist me and this young man named bisrat was very pleasant to assist me. He took me around the property and showed me the unit which was very satisfying and perfect for what we needed to store. The property i would say is absolutely phenomenal and clean. Thank you it was worth a visit. Hope to see you all soon when we come back and bring some stuff to our unit.
Thank you for quick and easy service
Customer service called me and resolved the issue.
I was assisted by Delia and she is awesome! Very nice and genuine person. She helped me when the online reservation put me in a unit under maintenance. She explained everything to me and allowed me to weigh my options etc. Thank you
Delilah was great
I have rented a 10'x20' climate-controlled space at this location for a year, and had recently interacted with Tanesha in order to move to a smaller unit. Top notch customer service by Tanesha and her manager Myana. Even though Tanesha was still in training, I found her to be very capable. My past interactions with Myana have also been very positive, and she runs the place very efficiently. In all my visits to the storage area I have found the hallways very clean.
I believe I was attended by ROB he was very Good people , with patience very informational Great customer service.
Cheep storage. Has a wired smell.Gate works most of the time. Update: after a year, I found a much cleaner place. Seriously, don't think anything was ever cleaned. Loading area is a joke, on a super steep slant. All my stuff smells bad from this place. My new storage unit has no weird smells.
My mother and I had a great experience finding unit rental options at the location in Rockville. Myana was very welcoming and patient with us walking us through the process. The facility was very clean and secure. Would highly recommend this location.
This was a very fast and pleasant convenience service I appreciate the person that serve me and I will return thank you have a blessed
I've had a unit here for several years, living in an apartment and storing seasonal things here-- sports equipment, holiday decorations, that sort of thing. Because of this, I am in and out every few months, something making multiple trips in a short period. The staff is friendly, and have been responsive to my requests. On that I would give it 4 stars, I rarely give 5. The problem is maintenance. there have been times when the doors and gates did not work and it took weeks to repair them. They have layered security, so it hasn't been quite enough for me to check out, but it is concerning none the less. I think they need to do more preventative maintenance rather than reactive, fixing or replacing things at the first sign of functional problems, not just waiting for complete failure. They are not short on cash to pay for this. Public Storage reported a net profit for 3Q19 of $397,940,000. They're just unwilling to spend it on upkeep and the security of their customers.
Myana is super friendly and great to work with. She was able to find a larger unit at the last minute and was very accommodating since I had more things going into storage than I thought. Highly recommend! Thanks Myana!
My husband and I went in today to get a storage unit. Myana helped us and she was so great. She was very friendly and answered ever single question we had. She was great at giving us directions and was able to guide us with a storage unit size that was perfect for us. She explained all of the guidelines and rules of the contract and explained the insurance in a way that was easily understandable. We have moved into the building next door and will be stopping in just to say hi. Fantastic customer service makes a difference and Myana certainly did that for us and everyone else that was in there the same time we were. Ask for her!!!!!
Excellent customer service from Ileana,Myana, and Shannon. I will continue to store my collection of anime figures at my lot with a smile : )
I ‘ve stored my stuff in this storage for three years . Good service and helpful stuff . Online payment and service makes life much easier. They will be my first choice whenever I need a storage
Great experience moving in to my unit. Terrific service from both Myanna and Ileana who went over everything so carefully for me. So smooth. The place is also spotless and security seems to be a thing here. Very pleased!
This was one of the best sign in expériences. Myana was directly taking care of me and didn't mind my cluelessness about renting a storage space. Both her Delilah were extremely pleasant! Thanks ladies 🔥
I had made a reservation and i received a call from Myana, she verified the time for me to go and complete my contract. I was a little late and she followed up to make sure I was coming in. Myana helped me with all my questions, was friendly and followed her COVID rules.
Ileana and Myanna we’re AMAZING! Super helpful in absolutely everything! Answered all my annoying questions but we’re super nice about it. I’d definitely give this location a 10/10. Thanks again!!
I cannot say enough about the kindness & genuine feeling of care displayed by Ileana at Public Storage Store # 24806. Our scheduled move out was proceeding as scheduled but move in to our new construction home was delayed a week. We needed help! Ileana was very comforting with her communication of confidence that everything will work out & nothing for me to worry about. She took care of everything! She took the initiative to call me for follow up & just make sure everything & me was ok. Wow, you do not experience that from many people anymore. An error was made at final checkout but she had it handled before I got there to turn over the unit. The entire process was flawless! If I ever have the need for storage again I definitely know to call Ileana or Manager Myanna. I also highly recommend anyone to use this facility. Thank you so much for everything!
Kevin and alaina were both great, they understood my situation and help solve my problem. They have a great team here with their manager. You guys made my day.
I had originally found a unit at this facility that did not work for my moving needs online. Myana, a manager at this facility, was very nice and showed me available options that were in my favor. She made it very easy for me to transfer from the unit that I had already reserved to another unit. Great customer service and good storage facility over all. Thank you Myana
Well organized and fair pricing. Not the cheapest option but certainly one of the best option keep your stuff safe. The padlocks used in there are cheap and not a good quality one. The place is clean. The space numbering system is easy to use. They have digital access control barriers at entry and exit. However this particular place entry is left opened for 95% of the time I have visited.
Delilah and Myana were absolutely fantastic— so helpful and courteous!! I can’t imagine working with a better storage company. Great service from A to Z. From providing advice on the amount of storage needed, accommodating my packing needs, and setting up my autopay account, Myana and Delilah were terrific!!
I have been working with Delilah to set up my new storage unit, and she has been a delight. She is very personable and knowledgeable. Delilah has answered all of my questions and has given me good advice. I look forward to being a customer at this facility.
So I finally made time to write this review , 1st review !!! So I was really frustrated because I had to make a urgent move out of my apt and had to find somewhere to store my things . Myana is who helped me and she made things such at ease for me . Wonderful customer service which I am really thankful for you rarely get that kind of service . So to sum it all up she made my day better than it was before I walked in the door !!!! Thank You so much excellent customer service so friendly .
The staff here is always kind. Myana went out of way and was amazing in helping me find a public storage closer to my location. I'm super grateful!
Shannon and Kezia were amazing - helpful and kind!
I store cars here and they turn out ok!
An Associate name Kevin was so helpful. He helped in making me decide what storage I needed to get.
Excellent customer service, Thanks Myana
Krissia good job to her she was very helpful ❤🙏 god bless you she awnser all my questions thank you again
Thank you Myana for all you do! Your knowledge and helpfulness is greatly appreciated. Wish I could give 10 stars!
My customer service experience from Shannon, Myana, & Greg was excellent from the beginning of my process all the way down to the day I signed the lease. I appreciate the reminder calls & for showing me a unit before making my final decision. Overall they went above & beyond with my questions & concerns. Thanks for everything!
Mayana, Krissia and Steve were extra Nice and stayed later just for us. Great service!
Lost over 1/4 of my stuff due to humidity. I contacted the property manager in July after finding evidence of a humidity problem, rodent issues, and lack of general cleaning in the midst of a pandemic. She assured me there was no current problem. I purchased a humidity sensor that stored 20 days of data, and intended to return the following weekend for the results. However, I contracted COVID. I had been almost nowhere else for months...coincidence? You decide. I was unable to return for nearly a month. By the time I returned, the damage was done. The humidity was between 69% and 80%, averaging 80%. Beyond unacceptable for a place advertising as “climate controlled”. Remember, it’s humidity that matters, not temperature. Mold on items, bug droppings on items, rusted out items. Mold is only covered up to $250, vermin (bugs) up to $250. Atmospheric conditions are not covered, so rust is not covered. I’ve since moved to a competitor up the street. The property manager never returned my follow up call. The district manager says she walked the property and it “didn’t feel humid”. That’s likely because the temperature is averaging only 72 degrees, but that won’t stop damage to items when humidity is high, as I learned. Upon move out, an employee acknowledged that they are aware of a humidity problem and that others have complained, in direct contrast to the claims of management. Please, look elsewhere. Don’t make the mistake I made.
Krissia good service good costumer services
Myana and Krissia, were awesome great customer service. Very clean
Melody was outstanding, she provided excellent service, answered all my questions and concerned took time to explain all I needed to know and much more. Soft spoken and pleasant attitude. Excellent service thank you again Melody for making my move in process smooth - hope the stay will be just as pleasant
Nice and clean storage....Best one
Kekeli was amazing once again! We love using this storage because of her service
Great Customer service, Myannna & Melody were wonderful, I've had terrible experiences at other storage places & was very frustrated but These two made sure all my needs were met when I came into public storage thank you so much you two
Incredible location and great customer service. I would recommend this location to anybody. I was in a tight situation and everything was done and handled for me in great timing so thanks to Myana for your time help, and caring attitude.
The manager Myana was so welcoming and helpful. Highly Recommend this location.
Great customer service. Aaron was very helpful and thorough. Great location and very clean facility.
I highly recommend this place to anyone, because of the friendly front desk service.
First time renting a storage unit and Michelle and Myana made it a pleasant and quick experience. Will recommend to friends and family!
Great staff, excellent customer service, always helpful with any questions. Makes Renting with you guys a breeze. Would 100% recommend this facility to friends and family. Thanks for all your help Myana, Clayton, Marissa, and Melody.
Myana has been extremely helpful to my boss and I while we have been trying to locate our storage locker and work to get the lock replaced. Definitely a top notch customer service rep!
everyone in this location are helpful, accommodating and informative
Quiet. Clean. Ease of access upon entry and exit.
We had a super easy and safe time today with Melody and Myana! Great service and conversation! Extremely helpful and recommended all of the products we might need in our time with Public Storage.
Melody and Myana were amazing their customer service is unmatched. They made me feel welcomed and were very informative and patient. Thanks ladies
Myana & Christina where extremely helpful and pleasant today. They provided an excellent consumer experience, explained the policies and adhered to COVID 19 social distancing guidelines. Public Storage is lucky to have 2 Stellar employees. I will refer others to this location because of these two ladies!
This place has the best customer service Ever! Extremely caring and helpful. I believe her name is Myana, she is very sweet and professional. Also a gentleman I think his name is KC or something close, he is very considerate. Thank you guys for your assistance, highly recommended!
Melody was great. She has an awesome personality. Would def come again.
Melody, customer service was 100%
Jay and Myana were a great help!
Melody and Myana are extremely helpful, caring and did everything and more to make us satisfied and happy customers
Melody was phenomenal helping us getting everything settled with best rates. Great hospitality and awesome service.
Great customer service provided by your representative Melody who was also very courteous when I visited the site on the previous day. She is certainly a valuable member of your organization's team. The storage unit that I was offered was also very clean.
Melody was so helpful and cute. She gave me many suggestions and these suggestions helped me a lot.
Myana was great! Super helpful and very nice! The professionalism of the Public Storage staff is impeccable. You should come here for all of your storage needs!
Myana was very helpful when I returned my unused moving boxes. Very pleasant to deal with and very professional.
Highly recommend this facility. To be fair, I have only been on the premises once but the two girls working were amazing. This is a terrible time to be moving and trying to rent spaces, but Melody and Myana really went the extra mile to make things work and go as smoothly as possible. I hope that any other experiences I have there at the facility are as good as the one I had this morning! Thanks again ladies!
Melody and Myana was very helpful. From the moment I arrived they were very courteous. The check in was really smooth and fast. They also practiced good social distancing and was sure to disinfect all items touched throughout my tour. I was very pleased with my service at this location.
Lydia was so helpful. She took the time to explain everything out to me which I greatly appreciate, as this is my first storage unit. The facility was very clean and so far I'm happy with my experience at Public Storage.
Kekeli, Michelle and Myana were very courteous and professional.
Melody was great with helping me change my move-in time and show me around the units. It made moving in on a short notice very easy and stress-free!
Good service, Keisha has great customer service skills only took a couple of minutes to get a unit.
I would not recommend this facility whatsoever. 1) We asked about paying for a year up front so we could lock in the rate - they do not offer that but "assured" us that they don't raise the rates for several months. Our rate increased 2x within a few months. 2) There are never any carts available and those that are available have wobbly or missing wheels. 3) The driveway is sloped so when you are trying to load/unload the carts (if you were lucky to get one) goes flying downhill. 4) Upon move out, we found evidence of mice in our unit that we know did not originate with us. 5) Customer service is non-existent. I was actually HUNG UP on multiple times mid-sentence of trying to figure out why the gate wasn't working. 6) I asked for the managers contact info to express my concerns. One customer service rep refused to give me the info. When I finally got a phone #, I tried calling 4x and left VM's with no response. I still haven't been able to get in touch with the manager after a week of trying.
Melody and myana helped me! Great service!
@Melody @Myana excellent service👍
Myana and Melody did a great job, very welcoming and helpful and able to answer all my questions!
Melody was so nice and helpful. This storage place is so clean and they have carts for my items wow. What a great place. The girls here are soo sweet.
Kekeli and Kevin were excellent! Thank you so much for everything
Kekeli was awesome checking me in! Fast and easy process, in and out in 20 minutes! Had everything we needed to move in as well, boxes, packing paper, tape, etc..
Because I am not very tech savvy, I have difficulty with doing anything online. With guidance and professionalism of 2 of yor staff, Myana and Melody I was able to reserve a unit to lock in the price PS was offering that day. All the staff was courteous and patient.
I rented a 5x5ft exterior unit at this location for about 3 1/2 years. Unfortunately, when I went to clean out the unit my items (boxes, furniture, artwork, etc) were COVERED in rodent feces...COVERED (see pics)!! We ended up throwing away A LOT of the items because we didn't want to transport things that were covered in FECES. To make matters worse - someone from the office called and threatened to charge me $500 if the items weren't removed from around the dumpster asap. UNBELIEVABLE!! I can't believe I spent over $4k to keep my items stored, they end up infested and Public Storage threatened to fine me $500 because I put the infested items in and by the dumpster. So now I have to spend another $100 to have the items removed!! I've used other PS locations, but I will NEVER recommend this location.
I have had great experiences in New Jersey were I am from with various storage companies. However, it is sad that you cant find decent facilities to store your belongings within a close proximity to your home. I was going to help my cousin move out of her storage but was not able, and glad because I suffer from allergies and found out that her stuff was covered with rodent feces. This is not acceptable especially since she has paid for your services over the last few years. I am enraged and know not to use this company for my storage needs.
Ms. Melody takes care of me well. She is very freindly and,nice, has very good service mind.
Great experience, Melody and Steven were very helpful through the process. Highly recommend these guys!
Awesome team!!!! Great job!
Great customer service and the ladies at the front desk are very nice, especially Myana and Melody. A very easy and straightforward check-in process.
My experience with Ms. Melody and Me.Steven .was wonderful. They were very helpful, polite and the best customer service. They did everything for me to rent a unit. And I was very happy at th end..
I'm just happy by finding this location , with Melody who did nice costumer service , and I believe that everything be well!! Thank you for the outstanding service!
Myana and Kash were amazing!!! They were super helpful and took the time to explain the different units for me, even physically showed me the different charges. I was very nervous about the process of renting a unit and put it off for a while, but they both made me feel so comfortable that I feel I made the right choice.
Great company great promotions lovely staff. Thanks ladies
I love this place I have 4 units here with them and it’s always clean . The staff is so nice lash Melody and myana are lovely people and I appreciate them
Melody was very helpful and assisted us with all of our needs.
Really good location, the building is clean and the office staff are friendly and inviting.
Amazing storage place The staff is very friendly and made the whole experience fast and smooth. Thank you Kash, Myana and Christina for making this easy and quick.
Melody was very professional and helpful
Melody, Christina and Myana are so professional with a welcoming personalities and very knowledgeable about public storage.
Kash, Myiana, Christina were all very friendly and welcoming!!
Miss Myana and Kisha they are very professional agents and make treatments into the family services I said thanks of you for this beautiful attention and make very happy my time and my life Thanks happy holidays.
Melody was very helpful as we were getting a larger unit. She showed us where the unit was and helped us get everything we needed (mattress bag, extra moisture control measures). She was super friendly and personable. The facility is clean and super convenient to use.
Melody very very nice person.
The staff is excellent. Mamie and Myana are Very helpful and efficient with service. They got me in and out in no time. The facility is clean and well maintained. I would refer this location to friends and family.
Very good place
Melody and myana were great and super helpful!
Go see Mamie , she is very helpful. She was a ig help service with a smile
Melody was really sweet and professional throughout the whole process.
Myana was amazing, her customer service is impecable. She was very knowledgeable and helpful. Thanks again for all of your help
I recently rented my storage unit, Myana and Melody couldn't have made the entire process any easier. super grateful for the AMAZING customer service she provided.
Melody was extremely helpful and friendly!
Mamie has been very helpful and deligent with her service to me. I very much feel welcome to her facility and look forward to a cordial business relationship with her.
Melody was super awesome helping me find my unit that was reserved. Good girl
Melody is awesome. Thank you for your assistência!!
Nice service, friendly staff
Very friendly and knowledgeable staff. Melody was very friendly and helpful.
Melody get me best customer services.
They were all great ! Soon as we walked through the doors they were all helpful.. great customer services... Melody , myana, kash...
I’ve had a storage unit at this location for a little over a year now. The past couple of times that I’ve had to actually go inside of the office, Steven assisted me and he was nothing less than amazing! He always goes above and beyond what he needs to do in the customer service department; as long as people like that are working for the company I will continue to be a customer. Thanks Steven!!
This public storage has great staff. The young ladies helped me with a packing supplies fast quick and easy. I appreciated the help to my car with my purchase. They were amazing! I highly recommend them for moving supplies my savings was incredible!
Staff was super friendly and helpful. Attentive and suggestive. Thanks!
Mayana was great and helped me find the space that needed. Great service!
Melody Kash and Myana was very pleasant and professional
Myana and Kekeli helped me out and were honestly the best to work with. All of the terms were clearly explained to me and they made sure I got what I needed quickly. They provided flexibility to make sure I could find a unit I could afford that was just the right size. I felt like my needs truly came first. They were warm, funny, comfortable to talk to, and able to answer all of my questions. Excellent service!!!
Storage is storage. Would be nice if this place took better care of its equipment and made more carts available. If you come during lunch, be prepared to wait for a rolling cart. Otherwise clean and friendly.
Really good service.
Chris was super helpful and friendly. Very convenient location and process.
Myana was extremely helpful and went the extra mile to get me exactly what I needed. She answered all the (many) questions that I had, provided recommendations and was extremely thorough and professional. I'll definitely recommend this storage location to others, and appreciate the personalized service.
Im a first time customer of Public storage and I am very satisfied with the Customer Service I experienced with Melody Kekeli. Very pleasant even though I didn't have a reservation and was having a bad day. Empathy goes a long way!!!!
Kekeli was very professional and helpful with our storage needs. Excellent experience
Kekeli and melody their very helpfull and very friendly,thank you for helping us.
Melody and Kekeli are great! They are very helpful and get the storage space with ease. I highly recommend this place!
Its was very good
Thank you Melody and Myana for all of your help you guys are great. Customer 3here is outstanding raises for these ladies because they went above and beyond to help me.
If I could give 10 stars I would, Thanks for all of your help
Myana, excelen.service very helpful person Great customer.service.
The customer service here is amazing thank you Myana, Steven and Mamie. They have helped me every step of the way and Aaron is not at this location anymore but he was awesome. Thank you everyone for your excellent work even the DM Christina is amazing thank you guys for everything!!
Thank you Mamie, Stevie and Myana you guys are awesome!!
The service here is impeccable, nice, clean and well maintained building. Myana, Melody and Steven were great. Thank you guys so much for everything.
I came in after a stressful day of packing and the entire staff was AMAZING. They treated me like family. Stevie, Myana & Melody were so helpful. 10/10 recommend using this facility.
The best customer service ever thanks Myana for helping me.
Great staff! VERY helpful. I reserved a unit online, having no idea what size I really needed. When I got to the property, I explained what I needed to the agents, Melody and Myana. Both were very patient listening to my rambling story. The two of them conversed for a moment, and Melody showed me the unit I had reserved, which as she suspected, would not have been large enough. Melody then walked the property with me and showed me every size unit she thought might work until we found the right one. She did all of this in 98 degree heat, and was always pleasant and professional. The unit she helped me choose has been PERFECT. I couldn't be more satisfied.
Melody and Kash are both really friendly staff very helpful and generous. I am very pleased with the customer service they provided to me. I will recommend my friends and family to this location. They were very welcoming when I walked in the door. I do recommend this location. Very nice and clean.
Very professional and explained all parts of the rental. Very friendly and helpful. Would definitely recommend.
An amazing Team!! Every time I enter this facility, everyone greets me. Kash was diligent & attentive to my growing needs for storage space. She found an additional unit close to the first one we were renting. If you need storage space this is the team you want to assist you.
The young ladies at this store are great, I was skeptical about getting a storage, as I’ve heard some things, but I made a good choice. Melody was amazing in helping me find a unit that will fit all of my items. She definitely made this so much easier on me, she was knowledgeable and very patient. The inside is very nice and it’s so clean. Myana was delightful she is funny and inviting. I recommend this store to everyone looking for a safe and secure location to put their stuff. Thanks again M & M.... Melody and Myana.
You guys are great I spoke to Melody and she was very helpful she helped me out a lot from picking my lock and my storage space. If you want to feel good about your day and your self talk to Melody she’s the best.
Chris helped me big time! Great place.
The employees at this location are great, they make you feel at home. The customer service sets them aprt from anyone else. Thank you Myana for all of yoir help.
Myana, Stevie and Ehdaa were amazing, I just want to thank Myana for all of her help she is a Godsend, she went above and beyond to help us and made moving so much easier for us. I would recommend this location to everyone looking for a clean storage and excellent customer service.
Melody and Myana provided wonderful customer service. They were very efficient and most of all extremely professional and friendly. The information and tips they provided were extremely helpful. I would recommend renting space from King Farm location. Great experience!!!!!!!
Myana and Melody went above and beyond when helping me finding the right space for me. Their professionalism and customer service skills were present all the time. Myana gives the feeling of security and trust that makes you feel at home.
Melody and Myana are the best! Super great service! Would recommend!
Myana was super helpful when our stuff arrived and the unit we had rented was too small and inaccessible due to our inept moving company. She helped us find another unit quickly and get the best pricing possible. She made a stressful situation less so and was patient, kind and pleasant throughout. We highly recommend working with her.
Those two ladies are the bomb
Tamika was helpful and hooked me up to a unit closer to elevator. She also was professional and gave us a tour of the building.
Ladies stayed late for me just to rent thanks for the help Myana and Marissa
Great customer service at this location.Thank you Myana and Marissa!
Myana is awesome, she is very knowledgeable and very nice. She .ade moving so much easier. Thank you Myana! I will recommend this place to everyone
Melody, Tamika, and Marissa were a great representation of this company. They were so genuine and provided great customer service. They answered all our questions and were patient with us. Thank you for the great service.
I had to find a place quick that was able to store my 4 bedroom, 2.5 bathroom furniture. I called every where and Melody at public storage by King Farm was the one that was able to give me the best rate! She was very professional and courteous. She was able to show me the storage compartment and reviewed all the details before processing my credit card. Definitely a place I would recommend! Thanks Melody for all your help!
Excellent Customer Service. They went over and beyond their job description and assisted my son. Thank you!!
Great staff and very clean facility thanks for all of your help. Wonderful and very help and great on helping me find a storge unit that was perfect for my stuff.
Myana and Melody were professional and very helpful. They gave us all the critical information in an efficient manner to expedite our storage delivery. Thanks M & M!
Excellent customer service!! Thank you!!
The staff that work here are incredibly helpful and friendly. The spaces are clean and secure--you need to have a special access code to get inside the facility. And the prices were better than many of the competitors in the area. Would recommend to anyone looking for storage space.
Myana and Tanika are the ones you would want to see at this location. I absolutely love coming in here. They are kind,friendly, helpful and very professional. This location Public Storage stands out from all the rest in every sense!
I love this place, this is my second time renting here and it's all because of the customer service I received from the property manager Myana and her team they are great thank you for your service ladies I appreciate your kindness. I recommend this Public Storage to anyone looking for a clean, facility and friendly staff.
Can you access your unit on the holidays
I had a wonderful experience at this location all the staff was greatest and super helpful. KASH YOUR THE BEST THANK YOU
Omg customer service was amazing!!! Kash, Tamika, and Myana not only helped us out, but stayed over past their closing time just to accommodate us!
Great !!! I’m really happy!!
Marissa and Myana are fantastic! They helped me with all my needs while at the facility! They are very polite, pleasant and always smiling! I would recommend this storage facility to everyone!
Amazing service! Myana, The property manager was so kind and gentle helping me to save my time as she was proactive and fast. Definitely a great experience.
I just want to thank the property manager Myana for all of her help she is amazing. This facility is nice and clean and the staff is awesome. I would recommend this location to anyone looking for storage they will take care of you here.
I have had storage units before but this has by far been my best experience. The young ladies at the front office are nothing short of spectacular. The customer service here makes the stress of moving a lot less stressful. Ms. Sydney is absolutely amaze balls lol. I was thinking about transferring units and she was so nice and patient, she showed me a couple of units and made sure I knew what I needed when I’m ready to transfer. Myana and Tamika were also great, they work very well as a team. Every time I go to the office, make a payment or see Ms. Myana she is so nice and always smiling, very courteous and professional. Thanks ladies I’ll be back to complete my transfer as soon I get rid of some in needed items!!
Extremely dissatisfied. Certainly taking this experience to the District Manger. I am a 10-year plus customer, but that may change rapidly. In mid-April I upgraded to a larger unit, to consolidate our storage and reduce our monthly rent outlay. I clearly established with the staff that that I was moving out of the units we rent at the close of April, to be helpful, the manager, Myana, offered up an option to allow me until the first weekend in May to vacate the space. I was appreciative of the offer, accepted and went about the arduous task for shifting our belongings into the new space given that time frame. I was operating under the understanding that we had until May 4 to move and comply. Today, I went in to confirm that I the one of the units was empty and that we would keep the smaller unit a bit longer only to find that I had already been charged for May contrary to what I was promised previously. The agent at the counter could not assist with solving this dilemma and asked that I wait for Myana to return as she was running an errand to the bank. Upon her arrival, the lack of customer service began. We connected and discussed the situation and I requested that the May rent be refunded. Myana stated she couldn't do that as it had already be charged. Clearly, she was the same person who established that I could have the extra few days to empty the space. During the confrontation that followed, she was combative and dependent upon martyrdom siting all the favors she had done for me adn my family rather than giving me the path to someone who could actually help me. She seemed most concerned with maintaining her superiority and being right. She talked over me with the intent of making me wrong about what we had agreed upon over solid, basic customer service. She kept telling repeatedly how much she had done for me and that this charge was my fault when, in actuality, her lack of clarity in explanation of proper vacate protocols are at fault. During our negotiation, she was accusatory during our admittedly heated discussion which she maintained a dishonest recount of our previously agreed upon vacating of space.
Very courteous, quick, and excellent customer service. We recommend any company shopping around for a storage to check this location out! Thanks Tabitha!!
Much appreciation to Sydney and the staff for helping to transition to a larger storage unit. Very helpful and courteous throughout the process.
I lost my keys. I called the store and was out of town and spoke to a young lady named Marissa. Marissa went over and beyond to help make the situation better. She told me she would see what she could do. Marissa reached out to her district manager and stopped me for having to get a locksmith. I don’t live in the area so they made sure when I was in town that everything fell right into place for me. I GREATLY APPRECIATE EVERYTHING. It was a stressful situation that was made right and I’m so glad it went as smooth as it did.
Mayana was so very helpful! She went way above and beyond to help me!
Myana is awesome! She is a master problem solver and knows how to take care of customers! She is knowledgeable and so friendly and helpful!
I came in for information on moving supplies but ended up purchasing the items I wanted information on. I loved that even though I was with my husband the team still offered to help us to our vehicle. I am very pleased with the service and will refer others to this location! Keep up the good work !
Awesome service! Keep it up guys!
Went there to rent a space everyone was so friendly Marissa got me in fast and was helpful. & omg the manager let me tell you about the manager was a wonderful young lady answered every question I had lol thank you guys
Let me start off by saying the property manager Myana is so great at what she do I just came to get packing supplies and she was trying to get me to rent from her but I just needed boxes and tape to organize my basement. But I would like to thank her she is a great manager.
This location is probably one of the best customer services I've received in a long time! Bridgette and Melony were wonderful people, they helped me with any questions and worries I had about the storage units!! If you need someone to help you with everything, ask for these two! Thank you again Public Storage, keep the great work up!
Bridgette was very helpful in assigning me a unit, and getting my payment schedule set up.
Melody was great, she showed us around and although we didn't end up renting storage, she was courteous, respectful, and we enjoyed our experience. We will definitely return one day soon to rent something. Nice facility and well maintained.
Very friendly and accommodating staff. Very clean facility.
Moving is stressful as it is but the staff here is amazing. Myana was so patient and informative. She took her time and made sure I had everything I needed. I highly recommended this location the staff make the experience so much better. I went in stressed and left with a smile. Thank you ladies.
Getting the right sized storage unit was fast and easy thanks to Bridgette’s help.
Bridget was very helpful and kind, and she deserves a big thank you! but I object to the company rules: I made an online reservation and when I moved in my reservation was not honored.
Melody was super sweet and explained everything thoroughly including how to use the elevator and the locking mechanism. Ask for her if you decide to store here. Very clean, well maintained and lit very well.
My father recently had some medical episodes so we had to find a storage unit to store his possessions to make his apartment more livable due to his condition. Reserving online was a breeze. The Public Storage in Rockville confirmed our reservation and updated our online confirmation. When we went to appointment, we were happily greeted by the staff. Melody was the one who assisted to us. She was very kind and helpful. She showed us all the units for consideration to make sure we had the right unit and we found the one that works for our needs. Also, she suggested what we might need for the move and made sure we had everything. She explained everything patiently and showed excellent customer service. Checkout was easy and straightforward. The facility is well maintained and in a good area. My father and I had a pleasant experience during reservation and we definitely recommend this place to people in the area.
Bridgette and Bliss were awesome! So friendly and helpful during a stressful time!
Melody, Myana and Bridgette were FANTASTIC at Public Storage in Rockville. I went to a different Public Storage, at first, because that was closer to our home, but the service, the dirty facility were all reasons I walked out. I am extremely happy that I found this one. You guys are awesome! The place is clean, the staff are friendly and they go out of their way to make sure you are satisfied with everything. I, highly, recommend this Public Storage located at 16001 Frederick Rd. Rockville, Md.
I have used Public Storage on several occasions in the past. I usually dread the prospect of this process. So, I arrived at the location near Shady Grove Metro. I was greeted immediately by two young ladies. I believe their names were bliss and Briget. I could be wrong and I apologize if I am. Briget was very patient and actually listened to my needs. A few moments after my transaction was complete I left with the feeling that my belongings were in great hands. Keep up the good work guys. I would love to have this experience every time I visit.
I want to thank Ms Bridgette and Ms myana here because they both made me feel welcome and at ease with leaving my things and everyday they make sure me and my family stuff is safe there thanks guys
Kekeli, Myana, and Bliss were very helpful in getting my account squared away and finalized to take possession of a storage unit.
Bridgette was excellent!! Kind, courteous and patient. She took extra time and effort to finding me just the exact right unit for my needs at the best price (alleviating worry). I was surprised to find she was in training because in terms of “customer service” she was already a pro. Her mentors (Mayana on the floor and Ms Kekeli in the office) were kind and helpful. My cudos to the entire team !!!!
Generic storage facility
I had a great experience with Bliss and Kekeli on Sunday they had outstanding customer service. They were Great look forward to coming to this location again.
Bliss, Kekeli, and Mayana are a God-sends. After having an extremely horrible experience with UHaul on Parklawn just moments before securing my storage, it was an absolute pleasure to meet these three beautiful young ladies. My family and I are currently going through the unimaginable, and to have the stress removed for just a second helped rejuvenate, and get me back on track. In other words, THEY ROCK!!!!!! Thanks for helping me keep it together ladies! As far as the storage facility itself is concerned, it was clean, and the storage space is ample. I would recommend.
Wow these people took care of me! Had people to help and facility was clean I will always keep this place in mind for any future storage needs!!
bliss, aaron and kekeli were very attentive to my needs and were so sweet. Happy new year Public storage
I had a fantastic experience with this public storage. Aaron, Camille, and Myana were extremely competent and friendly. They helped me find the right solution to store my 24' trailer and were very flexible in helping support my needs.
Decent Staffing,polite and care about local company reputations. I Do not Recommend Laurel Public Storage.
I need a storage to store uniforms and equipment and came to this storage location. Storage was clean and ready to go. I also reserved online and found a good rate that I was locked in. Staff there have great coustomer service and very helpful. I would recommend this location.
Always friendly and helpful! Great team and great location!
I have never rented a storage unit with Public Storage and the experience I had at this store was fabulous! Camille was new at her job, but with the great assistance of her co-workers and her immediate supervisor, it was painless and easy. Camille was thorough and her immediate supervisor was very informative and supportive! Thank you!
We made a reservation for a storage unit here. We received numerous confirmation emails and calls regarding the unit and our move-in date. We called the day of the reservation to try and pay the first month's rent over the phone and were told that they gave our reservation away. They told us that making a reservation does not guarantee they won't give away your unit prior to your move in date. Not sure what the point of a reservation is then.
Paid extra to keep our stuff in a climate controlled unit and ended up with almost everything we owned ruined by mold. Supposedly the A/C went out over the summer but we had no warning from the company that anything had happened... went to move out and lost everything.
Great facility, clean and well lit storage areas. Easily accessible from major highways and ample parking. We were welcomed by very friendly and knowledgeable staff. Myana was our agent and she is extremely friendly, helpful and knows the business offerings very well. She made a process which seemed daunting very seamless. Access to units is user friendly and you can pull right up to the offloading area where they provide flat dollies to bring your boxes and items to your storage unit. Highly recommend this PS site!
Over the summer the supposedly climate controlled storage broke down, never received a call or letter informing me about the ac busting so went there in mid August to grab some stuff and was damp, mold was growing all over my stuff couch matress ottoman. Everything ruined
Hey my name is Glenda the public storage Public storage went there to get a storge they helped me out a lot with my storage special thanks to Tabitha and Christine so much for having me thank you guys special Christina with their help for me but they done for me I didn't have enough money to a storage today but they helped me and I really appreciate them. God bless all of them blessing
Wonderful service. Courteous, professional and very friendly people.
Wonderful staff. Clean and easy. Tabitha and company are always professional, courteous and available!
Great Staff!! Always willing to help.
Buenas tardes me gusta la atención que presta la Mrs.Jenny es muy cordial al momento que atiende al usuario. Es una persona que ayuda todas las personas que le realizan tranites siendo que es bilingüe
I recently rented a storage unit at this location and was extremely pleased with the personnel and facility. Jenny and her team were terrific when filling out the paperwork and looking over the facility. Fast, easy and thorough. Would certainly recommend this storage facility to others. Thanks Jenny!
I want to personally thank Jenny and Myana for providing excellent customer service. I was very impressed how easy it was to transfer from one unit to another. Very clean facility; highly recommend.Thank you Public Storage Staff.
Jenny at the front desk was a pleasure to work with. Friendly, helpful, polite and professional. Her colleague, Miyana, was very unfriendly to the point of being rude. Overall, Jenny made it a nice experience
Great service Jenny was great
Jenny was extremly nice and helpful and nice and she is still in training which is amazing because she was great kudos to her and her trainer they erre awesome. Great experience
Very helpful and got Labor Day pricing. 50%off
Very helpful gave me a great deal
Pretty good... Very secure. Had some issues with the staff. Other then that it cool
When we started looking for a storage facility we realized how many choices there were but from the initial phone call and getting an immediate appointment with someone and a confirmation call back we were super impressed with this location. Upon arrival the staff worked with us happily to find the right unit for us while providing friendliness and knowledge to us the entire time. Both Shakegta and Jasmine worked together so nicely to get us signed up with everything we needed, making suggestions along the way. They were friendly, efficient, funny and just overall so pleasant -which is not always present in business dealings today. Jasmine then followed up by tending to some special needs we had regarding our space - unbelievable service!!! Thanks Ladies
Myana was very helpful. I would recommend this location to anyone.
The staff here is great and friendly, but behind the scenes must be a mess. They delayed my move-in by 2 days because they have no back-up if the system goes down. Then, they accidentally gave my reservation to another person (I found out later that they had stored stuff under my name because they didn’t ID him). Then they changed the price on me last minute, upcharging by about $30/mo. Then they didn’t mention an extra $30 in initial fees until I was swiping my card. And after all of that, the door to get into the building has been broken for over a week. After all of this hassle (delays, canceling movers, moving stuff from the door on the far side of the building), my price went up. I would love to talk to a manager, but every time I call one of the three numbers I was provided, they all just reroute to the front desk. Nice facility though. Looks brand new. Update: Doors are still broken.
Antoine was very nice and very professional. Helped me with my rental even though I was in a rush to move my things in. Very clean facility. I’ll recommend my family and friends here any day. Thanks Antoine !
Mayana is a save life’s !!!! Helps a looooooot she’s very good manager. Any problem you have she will resolve for you.... Ask for her!!
It was a pleasure meeting the young man Antione today. The whole experience from the time I walked in was professional ! Very clean property.
This is a very clean location! I came in expecting the same old storage facility vibe after moving here from DE. This location surprised me! The bright environment and feel is amazing, the young man that works in the front Antonio is very pleasant. You don’t find this in young men these days. He assisted me with all my questions and made sure he explain the insurance policy, because I’m iffy about company insurances. I will be sure to refer my friends to this location. Thanks Public Storage!
The staff here is very professional and nice. Tiera was very helpful with getting me set up with my billing info and other questions I had. Will continue to be a loyal customer!
The facility/unit was clean and easy to access! Jasmine was great, she showed me different units based on me storage needs. The overall process was fast and easy, pricing and fees were discussed in detail, no surprises!
Myana and Shakegta are Awesome Staff .
Myana and Shakeyta are the epitome of great customer service. They have helped me every step of the way with obtaining a unit and protecting my item's. I would recommend this facility to everyone. Thanks again ladies
I’m super happy and excited that I came to Frederick rd and came in contact with Shakeyta she took care of me when my morning wasn’t good but she had patience and great customer services will definitely recommend this location and speak to Shakeyta she is awesome!
This is the best location In the area it’s nice and clean. The staff is awesome, Myana and Shakeyta are amazing. I would recommend this location to all of my clients. Thanks again ladies.
Great service and experience
Renting my 3rd storage unit at this location within the past year. Worked with Shakeyta for my current unit earlier this month. She’s very friendly and was extremely helpful with my reservation, any supplies I needed, and courteous, especially when I had trouble with my pass code to get into the building.
WONDERFUL EXPERENCE. SHAKEYTA was really a great support who went out of her way to make me get the best unit possible. Unit is clean, well maintained, safe.
Shakeyta Is the best. She's super friendly and patient. She showed me my unit before I singed anything and answered all my questions. She's wonderful and this place is wonderful.
I am very pleased with this place. It is very well-maintained and they have a large variety of units. The associate was very courteous in getting me my unit. I just wished they were'nt as sparsely-staffed. Otherwise a great pick.
Shakeyta was absolutely amazing. Super friendly and helpful to say the least. I appreciate how much this place worked with me to help me get into the right sized storage. I would recommend this location to anyone I know.
This is a great place with great customer service i really appreciate that they go above and beyond to meet the customers needs!
Samantha was great getting us checked in and showing us the storage space. I did have some issues moving in on Sunday. The office was closed and one of the only available flat bed carts was chained to the floor. The Hand truck that became available had no air pressure in the tires. When we pulled up on Saturday to check in a man was urinating just 10 feet from the front entrance. I noticed no available public restroom. I don’t see how people can just use the grounds but sometimes you have to go. My suggestion is to add a publicly accessible restroom for use. I don’t understand how the elevator traps you if someone enters your code before yours. I.E., the guy on the 3rd floor enters the code 5 seconds before you, I enter my code enter the elevator and have to go to 3 before 2. These little things drive you nuts, maybe there’s a solution.
I obtained great service coming into this establishment. The two ladies that was there, Shaketa and Aliya was two of the most helpful , respectful ladies I had the pleasure of meeting. Great service, helpful , makes it a great place to rent from.
Samantha and the Manager of this office , they are realy great. Highly friendly.. Thanks guys..
Overall customer service at move-in was positive, but irritated that they raised the rates by nearly 20% just six months after moving in. After notifying the office about the email I received from corporate raising my prices, Tracy (location manager) called me to notify me they took steps to remedy the price increase back to the price I signed up with. I appreciate the extra steps management took to resolve my concerns. On another note, I recommend checking with any storage unit ahead of time to find out what type of locks they use. Oftentimes, you can avoid the 300% price hike by ordering the same lock on Amazon a week before you need it. :-)
Shakeyta is very polite she tells me how to work things right. She is a kind person and she loves her job, she is a very helpful person too.
Great experience here . Shakeyta was kind , helpful and Polite . I recommend my friends to come here . Thanks again shakeyta!!
Shakeyta is a good at working because she very helpful with working with others. I recommend my friends to come here to see how she is doing! Shakeyta is kind, very polite.
Karen, Wesley & Christina are all very friendly and helpful! Recommeded
Awesome staff the lady name shakeyla is a great worker good customer service. Very polite. Didnt have any problem. I was in and out. Thanks plublic storage.
Tracy was extremely helpful with assisting us. I am very glad that we came into the location instead of going online because Tracy helped us save so much money! If I ever need storage again, I’ll be sure to use this location and recommend them to everyone in the area.
Shakeyta was great! We were under a serious time constraint, and she explained the process very quickly, found us a more convenient unit, and sent us on our way. She was a a very big help.
I can say for sure, the experience here was great. All the staff was friendly and attentive. I was able to get all the products I needed. Would definitely recommend to my friends
Shakeyta and Tracy make it so easy to access yoyr storage units. They always greet tiy with a smile and make you feel welcome.
THIS FACILITY AND THE STAFF ARE OUTSTANDING! TACY AND SHAKETA ARE SO FRIENDLY AND HELPFUL. IF YOU NEED STORAGE, THIS IS A GOOD FACILITY AND GREAT STAFF!
I had an awesome customer service experience with Shakeyta. She was diligent, and very helpful. I enjoyed renting a space from here. I will definitely rent here again with Shakeyta.
I had a great experience with Shakeyta at this facility. She went way above and beyond helping me to get my storage needs. I was impressed with her tenacity and ability to make this an easy and simple transaction. I'll definitely work with Public Storage and Shakeyta again!
Customer service at its finest 💯 Shakeyta and Tracy
I had a very pleasant experience renting space from this location.
Great service! Explained everything good. Loved her ( shakeyta)
We were very satisfied with the customer service that we received from Shay. By the end of our tour we had no questions for her because she had covered every single detail. Very friendly and helpful.
I am really impressed with the service I received at the Fredrick ave.store the workers were very helpful in fazes. I'm completely staitfed with my experience. Michael Jackson
Shay was very polite and pleasant. Location was clean and secure
very nice facility, great customer service
Received excellent customer service from Shay and Tracey :)
Diana was awesome at the facility. She explained everything thoroughly and ensured that the terms and conditions were clear. With the great customer service, I recommend this storage facility.
In addition to the rental cost and one-time admin fee, they also require monthly insurance, something they don't quite spell out until you are about to sign a contract. The only available dolly had a busted wheel and caused one of my containers to fall off during move-in. Otherwise, I would have given them 5 stars. Diana was very responsive and helpful and I got a great deal on a unit. Hoping the rate doesn't go up too much after six months.
I had an awesome customer service experience with Diana for two days as I can say her manager Tracy trained her well. The way Diana was diligent in making sure my transfer was done stress free, her professionalism & her diligence was very impressive. Even the district manager Steve helped prior to my arrival in making sure my needs were met! I've been with this location for 4 years & Tracy also has done an exceptional job each time I needed help!
My go to location. Staff is extra eager to assure smooth experience any time. Favorite customer service, Tracy, never dissapoints! 😁
Went past and picked up info about storage very helpful and professional
My things are safe and the staff are very nice.
Awesome customer service!
Shay and Tracy were very helpful , they're experienced workers and i enjoyed their time
Reserved a unit online, the process was very easy. The online promotion was honored with no discussion.The staff was very professional and helpful. Shay gave us a lot of advice on how to pack and store. So pleased tha I am considering taking a second unit. I highly recommend this place !!
I have really enjoyed being a tenant at this property. The Property Manager Tracy is outstanding! She is the nicest and most professional person! She and the rest of her team, provide excellent customer service and exceptional guidance if you need it. Best place ever for selecting a storage site!
We recently rented a storage and Rachel Harrison was super helpful! She took her time to answer all our questions, show us around the facility, and make sure we got the right sized unit. We went back to our unit and experienced a problem after the office closed, but Rachel stayed late to help us out!
Shay and Tracy were very helpful. Sweet ladies. Helped me with whatever. I needed. Thanks guys
Tracy and staff are awesome. I would recommend this facility to all friends and family
Very clean, and the staff was super helpful. Got me everything I needed for my move.
Knowledgeable, friendly staff and a clean, secure facility. I would easily refer others to this facility.
very lovely experience at this location. very clean and organized. supplies are a good price and the staff is very friendly.
I like it the place s kinda old I think need new locker
Great service from Tim N. -- quick and professional.
I have stored at this location for years. The staff go above and beyond to make sure every customer has a great experience. The facility is exceptionally clean and very secure. Tracy the property manager is very knowledgeable. I would recommend this location to my friends and family.
Josephine provided such excellent customer service! She made the process easy and fast also got me in and out no problem! Will definitely come back & recommend to my colleagues!
Nice facilities. Elevator and front gate frequently broken. Prices on the rise
The manager Tracy made the experience a delight. She was prompt, helped out with the storage unit selection and assisted in making the loading of our storage items very easy to accomplish. If you plan to rent a unit at this site please make sure to have Tracy handle you.
Shay's cheerful attitude and helpful, efficient guidance made our day! She made it easy for us to get in and out quicker than we anticipated and we were able to accomplish our big task that day. Shay had many tips to make good use of our time, answered all our questions, and gave us advice on issues we hadn't considered. You'll have a smile on your face all day after talking to Shay, so if you need storage we recommend calling her at Public Storage in Rockville. Thank you Shay!
Excellent customer service!! Tracey is the best!! This is my second time using Public Storage for my storage needs. I booked my unit online and in a matter of minutes received a phone call from the Public Storage staff trying to arrange a time to show me the unit. I came in for my appointment to view the unit and in less than 20 minutes I had my new unit! I will never go with another storage facility after using Public Storage. All of the staff members are very knowledgeable and extremely helpful at this location. Thank you Public Storage!!
Tracy Ricks is fantastic to deal with. Very professional, helpful and knowledgeable. She is super pleasant and a great storage resource for my family. Overall, I was very pleased with my experience at this facility. I would not have any hesitation recommending this facility to family or friends.
Crystal And Tracy were awesome.They made my moving process so easy and I want to thank them for it.Everytime I come to this store they help me to make my life easier.Thank You Tracy
Property Manager Tracy and all other employees were very helpful and friendly. The property was always clean.
high turn over of employees. if you are even 10 days late on your bill they will call your relatives and reveal account information. This is ILLEGAL. DO NOT USE THIS FACILTY.
TEN STARS for Crystal and Tracy for being so helpful in getting the unit that I wanted and in the timeline I wanted. Very clean and secure. Wouldn't hesitate to recommend. Very helpful with going through keypad etc, carts and where everything is. Thanks so much!
This is the cleanest best maintained location in Montgomery County
It was my first experience with PublicStorage . I was very much impressed by Shay and Shayla. Both of them are quite friendly and energetic. They are example of good customer service .
Tracy and staff provided me with excellent service. I recommend this place to anyone with storage needs who wants a clean secure property with excellent service. Thanks so much Tracy you guys rock!!!
I rented my storage unit here back in December 2008. As I type this review, I am amazed at how fast time flew by. Over the past 7-1/2 years, we have used our space to store extra household items, office supplies, my daughter's military gear, christmas items, and so much more. The building was always clean, and the climate controlled building was great since many things we stored could have been damaged from being in storage so long in extreme weather conditions. The staff was always helpful, professional and pleasant. If I ever need storage space again in this area...I will definitely trust my personal belongings to be stored at this Public Storage location! Thank you for everything!
We have rented several units at this Public Storage over the past year. Tracy has been a huge help in securing the units for us. The units are always clean and they make the paperwork process go by quickly.
Great service from the part of Tracy 5 stars ;)
Great man great service good job obi
Staff is friendly, attentive and helpful.
I have used this location for storage for several years. Everytime I need to make a change or have a question or need service, the staff is on it. Today was no different and while other attributes are good, the staff is definitely 5 stars plus. Just want to add that no matter when I come to the location, every effort is made to accommodate my questions, needs and storage changes. You guys really rock!
Service reps are personable and professional. Facility manager Tracy was extremely helpful.
Tracy the property manager and Kelly are a pleasure to deal with. This location has cart available
Tracy and the staff here are awesome. The place is clean and has all the supplies you need
Tracy was excellent. We were running late for other commitments and she efficiently and courteously completed the paperwork so that we could meet other deadlines. I would definitely recommend this storage facility to my friends and family. Thank you.
Great service, Michelle was very helpful!!!
Great Location! Friendly and very helpful Staff love that the process was quick and easy
I went in to get moving boxes and the staff really knew what they were talking about. I got a great deal and thanks to them I did not forget the tape that I so desperately needed. Everyone was happy with their jobs and very knowledgeable. Thank you Kelly Tracy and Michele!!!
I HAD TO MOVE SOME ITEMS. AN SHELDON WILSON WAS JUST GREAT TO DEAL WITH. THAK YOU
Gives an excellent service
Thanks Mark. He was very helpful. In and out
Overall, very good experiences with this facility. Staff, such as Kelly and Marc, are warm and helpful.
I just rented a space. I was in a hurry and Tracy was very efficient. The property was clean and we'll lit.
I'm Very happy! Daleisha was friendly, informative, and patient with me. She did an excellent job answering all my questions.The place was clean and well-organized. I looked at three other storage facilities, and honestly this one is far superior with an outstanding customer service, convenient, cleanliness, and pricing...Anyone looking for a storage unit, this is definitely where you want to be.
Tracy and the staff are very nice, knowledgeable, and helpful. The process to rent the storage was quick and easy. I would definitely recommend this storage facility to my friends and family.
Daleisha was a great help. She was patient, and managed customers around us really well as she was working with us. She showed us around. Additionally, she gave me a lot of very flexible options. I sort of felt like I was joining an easy-going, but well-run and professional community. As my wife and I were driving out, she held the gate open for us. It was just... a pleasant experience.
Everybody here is very helpful especially Tracy she gives me tge best serci e. U am handicaand she takes me to my space and helps me call for a cab when im done. I highly recommend this place
Great friendly employees great manager track clean storage areas
I've been using this storage facility for several months, and loving it a lot. whenever I have any questions or concerns, I am asking Maria for help. She's been very understanding and helpful.
Customer Rep "Daleisha" provided an Excellent AAA+ Customer service. She is very knowledgeable, reliable, and outgoing. She worked me through the process very quickly and easily and explained to me all the instructions in a very understandable manner ! I am getting a storage for the first and she understood my situation and was able to help me with the right size of storage space. I was highly impressed and satisfied! Will recommend to anyone who wants a storage. Rate 5+ Star
The storage facility is very clean, dry, organized, and well lit. Tracy, the store manager helped me set up my unit, and she was very helpful, and friendly. She answered all my questions and explained their process to me thoroughly. I would highly recommend this storage facility to anyone looking for a storage space. I have rented many storage units in the Rockville/Gaithersburg area over the years and this one has been the most impressive so far.
Friendly and helpful.
Good clean place and nice helpful employees
Maria is excellent and very helpful. Space was perfect. I recommend this location
Maria and Sheldon were great in helping me secure my storage space. They were professional and courteous at all times. Thanks for the help
everything good..thank you..
Awesome customer service! Friendly staff!
Fast, Courteos, and helpful folks. Nice clean facility. Would recommend to those needind this size storage.
I had alot of electronics and needed a safe place to store my items.Tracy the store manager provided excellent service and product knowledge.She recommended a climate control unit to protect my items and had camera surveillance.I highly recommend this facility to friends,family and anyone who needs storage.
Facility is clean..staff is great and Tracy made our experience easy! Super job would recommend this facility, and Tracy, to anyone!
it was great Jimmy was a super guy The price was good and it is very clean.
The store manager Tracy was very helpful and gave me the right size with the best price.I really liked the property.You get what you pay for.Thank you.
Service Rep "Maria" provided Excellent A+ Customer service. Very knowledgeable and outgoing. Very fast process and easy to understand instructions! First time ever getting a storage unit and she understood my situation and was able to help me with the right amount storage space I needed. Highly impressed and satisfied! 6 Star Rating!! Will recommend to all my friends !
Tracy is so amazing and beautiful and nice.
Maria shi is the best she help mi very Good thanks you very much
I was hesitant at first, not having experience in storing before, but after doing much research and visits to other facilities, I knew this public s storage (don't recommend the one off goshen), was the temporary home for my valuables which make my home home! I could not have been treated nicer by Maria and then had the pleasure of speaking with TrAcy (mgr) after some remarks I had about the goshen location. They have a smile each time I arrive, and after meeting so many people, remember me as well as my Chihuahua! :-) Kudos to the Rockville location! Loce you guys! Minerva
My experience here was very easy and quick. Tracy was extremely helpful, informative, and nice! I would recommend anyone to keep their personal belongings here.
Rude service so go elsewhere
Very reasonable and clean. Friendly and outstanding staff. Tracy is s great manager!
Went in today just to inquire for future and Tracy explained everything to me with great detail. Will recommend for public and I'm definitely a future customer.
Very friendly people. And very helpful. They helped me get all the boxes in my car. Told them I was moving and they told me just what I needed. Tracy was so very helpful. thank you
Great service! Excellent work
I talked with Bree - sorry if I misspelled your name :*) - who was extremely helpful in resolving my issue with connecting to the public storage web site. I would definitely recommend her for providing superior customer services. Thanks again for your help this afternoon!
Service was great an employee was peofessonal.
Love merindad she is great!
Public Storage at 16001 Frederick Rd in Rockville Maryland is in walking distance to my residence. Employees at this location are very professionals and honests.They are always ready to help customers. When they make a courtesy call to the customer as a reminder for late payment, they are always polit. No one has ever been rude on the telephone. I walked in this morning to make a payment . There were two customer representatives at the desk. It is a shame I did get their names but I know who they are. After the male agent told me how much I needed to pay,I counted the money and handed to him not knowing that I paid more than I needed. When he realized it, he gave me the extra $100.00 bill back.. I was so happy with his gesture. The two employees then told me that honesty is a key to good business and they are right about that. I really appreciate their business and their honesty.
Amazing management team and staff! Lost our keys to our unit the day of our big move and we had movers and the truck waiting at the facility. They were kind enough to get the regional manager who came over and drilled the lock and have it replaced while we waited. Clean facility, talented and caring team! Thank you!
Tracy has managed this facility a few of the times I've used their services, and I must say that she is professional, hospitable and courteous. I had the pleasure of working with Bri and she was a delight. This facility is always clean and the staff very pleasant to work with. I'll refer others to use them without question.
Perfect. I want to give 6 stars for Tracy but there is only 5
The staff was helpful in getting storage space. They answer all the question that i needed answer. will recommend.
Really clean love it ask for merinda!
I love it here clean Merinda great help!
Tracy at public storage in Rockville Maryland recently I had to move out of my house on short notice. It was a horrible time for me in my life and Tracy the public storage made a very traumatic situation much more bearable I'll always be thankful five stars
Ashanti at the front desk was extremely helpful. She quickly found the unit I wanted, gave me a tour, and then advised me on the least expensive way to lease the unit. She was enthusiastic and did it all with a smile, even though we were both being crushed by the heat and humidity today. She gets 5 stars from me. The unit I reserved was very clean. I'm very satisfied with the whole experience and would recommend this location to anyone needing storage.
I started with a single unit and now I have 3 units here . These guys know how to communicate with customers. They are always so kind and helpful.
I really enjoyed the service Miranda gave and tips for packing and moving. Thanks will be back!
Love the service continues to excel in all ways of customer service! Friendly and helpful!
EXACTLY as described.
Merinda was a great help thanks!
Was very easy to sign up and reserve a unit online, and then the manager made it very quick to start using the unit. I had a moving company with me when I showed up, and ten minutes later they were filling the unit.
Great people. Super helpful. Clean facility. definitely happy with my decision.
Your staff is great Merinda, Mariah and Tracy helped me with great customer service.
EXCEEDINGLY HELPFUL!! Military discount for active duty and Merinda and Katie were extremely respectful and helpful. Great monthly rate and beautiful, clean facility.
Ask for Merinda she great!
Loved their service! Super fast.
Wanted to say i really enjoyed the excellent customer service I received from Miranda and Tracey helping me load my boxes in my car.
Rented yesterday staff is great helped with all my needs. Thanks Mariah and Merinda
POSITIVE: do things online is nice. NEGATIVES: Had no light for about 2 weeks but had to paid for the unit anyway. Yes, they finally fixed it after communicating with them twice in person and once on the phone. My 5x15 outside drive-up unit is really bad even with the outside light. Bring a flashlight because the outside hall light is useless to see inside the unit clearly. This is the second time I've used this Public Storage location, and both times I don't like the rate increases.
Just checked in and service is great.
friendly clean location
Merinda was exelent helping me, she was very proffesionl and very nice...
I love Tracy! Thank you for all your help. Staff is awesome!
Great place helpful staff, would store here again.
Quick service and very responsive to my needs!
I visit this location once a month and Tracy is the best! The facility is very clean
The best service I have ever received from a moving company, was from this facility. After a day of searching at other place I came to this place to find boxes big enough for my paintings. Their staff, Merinda, Tracy, and Marlyn not only did they help me with my problem, but also just made me feel so much at home and welcomed. I am so thankful for everything they have done, and I know now I don't have to look any further for my shipping needs!!
I love the staff at this location. Always fun to work with.
Great service, friendly customer service and will accomodate your needs.great units
Marlyn was the nicest, most patient and helpful person anyone could ask for. We arrived 5 minutes before closing and she took her time to show us a couple of buildings. Her smile is one you can't forget!! What a great place, so professional and assisted others in the same manner. We will definitely recommend this Public Storage facility to others!! 2nd Review--Marlyn is still the best!! We moved more furniture and had to rent an additional unit. We called Marlyn the week before and when I arrived with my movers, she had our unit number, paperwork ready, and our guys went straight to unloading. I was in and out in 15 minutes or less!! She and Sheldon work great together and compliment each other. Once again, excellent customer service at this Public Storage facility. Thanks Marlyn!!!
Excellent storage facility. Very clean and well maintained. The staff is very helpful and knowledgeable, especially Tracey, who was a joy to work with. We have rented three storage units here over the past year and never had a problem. I would highly recommend THIS storage facility to my friends and family.
Exelent service from Tracy
Tracy and her staff were very pleasant and helpful. They made our moving activities much easier. Great support and customer service.
The staff very helpful. They shovel my sister space clean.
The place always clean and great customer service at all time plus the people their very nice all time good in to assist me all time i am happy to have storage my material their well security
Romelis made the experience of purchasing storage a snap. It is clear that my property is safe in a well secured, maintained property cared for by guys who put customer service first. - Law Offices of Rebecca Nitkin
I stored the items from my 1 bedroom apartment here for about 2 years. During that time I received excellent service from Tracy and Marlyn. The facilities were also very clean. (I am very meticulous when it comes to cleanliness.) Dollies were also always readily accessible. I would definitely recommend storing your items here!
Very pleasant, staff was helpful, kind and always looking to help!
Great customer service! Tracy was a huge help!
I've been a customer at this facility for the last 5 years. Overall it has been a very positive experience. It is clean, access is convenient, and it is secure. Tracey, the property manager, is absolutely fabulous. In October of last year the facility experienced an issue with water in the lower level. While it was a frustrating experience (everything I owned was in the unit at the time), Tracey was there making sure everyone was taken care of. Even staying until 10:00 pm doing what she could in a situation that was totally out of her control. She returned every call, kept every commitment she made, and dealt with some very upset customers in a professional manner. Kudos to her and I hope her exemplary service is recognized.
My experience was great! The facility was very clean. Tracy was very knowledgeable and helpful! I recommend this facility to anyone needing storage.
Very customer oriented. ..would definitely recommend this location. Everyone went above and beyond to help.
Katie, Sheldon and Kevin were super friendly and informative. I feel secure leaving my belongings here!
My experience has been nothing but positive while Tracy has been the Property Manager. She always welcomes me with a smile and remembers my name and is readily approachable for light, friendly banter. When I was stressing over forgetting the time for a football game, without hesitation, she pulled-up the information on her cell phone, setting my mind at ease to spend another two hours organizing my unit. The staff exhibits a professional, yet friendly and courteous demeanor, and handles my account quickly and efficiently. They are well-trained and answer all of my storage questions. The property is well-maintained, neat and clean. The staff is quick to remove unwanted items left behind by the tenants, while a sufficient number of carts are readily available for moving belongings.
This is a great storage location. It is close to metro and a clean facility. The management was kind and polite. Romelio was very helpful and pleasant when I vacated my unit. If you need to store in Rockville, I highly recommend this spot
I was well received and professionally accommodated very satisfied with the customer service and has the best prices for units
Very good people better than their opponents one of the best payment plans in the business
I came into buy boxes cause I was moving and a gentlemen by the name of romelio assisted me and he was very cordial and polite he even took my boxes to my car. I would recommend this storage facility to anyone.
Great location, nice climate-controlled facility. Highly recommended
I came in to this public storage randomly searching for boxes at a good price. I was helped by a gentleman by the name of Romelio. He assisted me with everything I needed and helped me decide which boxes were the perfect size for my moving situation. I also began to ask him about storage spaces and he showed me some available spaces and I will be coming back to rent a space due to the wonderful costumer service. Romelio is a wonderful employee !! Hopefully he is there when I come back to rent my unit! I also spoke with Marlyn on the phone 2 days later and she was also a big help! The staff at this public storage was wonderful and I hope to see Romelio the next time i come.
I am a satisfied Public Storage customer at this location! I have stored here for over a year and have always received professional, courteous service from Tracy, Marlyn, Sheldon and team. It is always clean, with secure access. I would recommend this location to everyone! Yes indeed!!!
Everything was fine: easy access, friendly service, a clean, dry, storage unit. However the staff did not explain that after the first month you always pay full months. If you move out in the middle of the last month, you still pay for the whole month. I would have appreciated a clear explanation of this. The staff didn't explain this when I initially rented the space, nor when I called to ask about the final bill. Three different staff members implied the opposite, saying "It shouldn't be a problem" to get a refund for the unused days. The site manager never returned the messages I left. This made a smooth, pleasant experience into a frustrating one.
I have been a customer for over 5 years. Your facilities are always kept clean, your employees professional, and a joy to have a place to store my goods securely and with little chance of damage. Thank You A double Plus to your management. Very friendly always smiling!!!! A joy to see
I have been with Public Storage Frederick Road in Rockville, Maryland since January of 2013. The services rendered, the location & the professionalism of the staff has definitely been pleasing. The manager of this location, Tracy, goes beyond my desires to always make sure I am satisfied. My first impression of her, which was via phone contact back in January, was one that helped me to choose Public Storage for my moving venture. Tracy answered all my questions & made sure I was comfortable with my choice. When meeting her in person, her detailed knowledge as well as her customer services skills were very impressive. Back in July when I had to get a second space, I knew Public Storage would be my choice. Tracy again rendered the same services as before. I am pleased with Public Storage knowing that my needs have been & will be met when need be necessary!
We had items in storage at this location for about 2 years. It was a great experience. The facility is well maintained and clean. The staff goes out of their way to be helpful. Ralph was especially helpful as we closed out our space and did the necessary "exit" paperwork, etc. We will definitely use them again if the need arises.
Tracy was informative, friendly and patient with me and my many questions. She answered all questions thoroughly and completely. The facility was clean and well-organized. After investigating four storage facilities, I chose this one for its convenience, availability of unit, cleanliness, and pricing. I recommend this facility to anyone looking for a storage unit.
I moved at this storage from another company, which deceived and abused me. At Public storage Rockville I found real customer service, the staff, notably Stacy may as well redefined "Customer service" That lady will not be satisfy unless the customer is. Her diligence is genuine. I intent to patronize these premises as long as Stacy is there, or as long as the quality of the services rendered are still uptime.
Tracy is the best. The staff overall goes the extra mile to make sure that their customers are satisfied. If you need a storage unit with piece of mind look no further.
I've been with this Public Storage location for a couple of years now and am always impressed with the clean facility and nice staff members. Tracy in particular is a staff member worth mentioning. She always greets me with a smile, remembers my name, and is very polite.
Tracy and her team are amazingly helpful and professional. The facility is amazing!
Great location; well maintained facility; friendly, helpful staff; easy, secure access to my storage unit; efficient processing in and out. Overall excellent experience.
The facility is secure, well-lit and clean. The staff (Alley) who assisted me was great. Would recommend this place for your storage needs.
The customer service was excellent and the staff was very knowledgeable and helpful, especially Rick. The facility is clean and well kept and very secure.