Public Storage Self-Storage Units at 455 E Gude Drive, Rockville, MD

Access gate has been down over a week. Temporary hours are not accommodating for people who start work early. You would think they would adjust.

Super nice staff. Thank you Maia! Welcoming and clean facility.

Mohammed was awesome !

Great service

This location is always clean and organized thank you for giving great customer service both in person and over the phone. I always recommend Public Storage

Mohamed was fantastic!! Excellent customer service. Highly recommend.

Good service and location. Thank you Mohamed !

Mohamed was extremely helpful and walked me through the process to get a storage unit. He showed me how to download the app and how to access the facilities. Mohamed went above and beyond to help me and should get a pay raise.

Mohamed has been GREAT ... excellent customer service

Excellent service. Mohamed was very efficient, gave me a good overview of the options, showed me the space, gave me directions on how to open the gate, etc. He was polite and patient.

Mr Mohamen is amazing person Polite and help me with all my storage units Great place to do business with 👍

Mohammed was a great deal of help at the East Gude Dr. Location. He was very knowledgeable when answering questions I had and very accommodating when trying to find the perfect storage location. Thanks Mohammed!!!!

Discovered that I had 'misplaced' both keys to the lock to the unit. Called the facility and spoke with Mohamed. He explained the options for dealing with this, and I found a locksmith who could come promptly. Mohamed made sure he was available to do the necessary identification and other steps without any delay, and oversaw the process to make sure all went smoothly. I much appreciate his helpfulness.

I went in stressed worried. Muhumad was helpful bright and uplifting. He helped explain every thing. He was eccellent.

Best service Joseph

Good service and nice employer Joseph

Joseph was very professional and helpful with all my storage needs and answer all my questions correct and professionally. I will recommend friends and family to public storage at this location

Ben was so helpful during my move-in process! Thanks so much for a great experience!!

High standard of professionalism from the actual PM. Clean property, great customer services For that I highly recommend this property for your next storage needs

Mr. Ben is very helpful & able to provide additional information as well as correct information which was I incorrrectly informed about obtaining a storage unit from DHHS

Great facility, and very nice and helpful stuff Joseph. 5 stars

Mr. Ben gave me outstanding service

Great staff and enjoyed the few months of services. The reason I had to cancel is the price they were going to charge us for a 5x5 space. In the beginning the price was reasonable but I had to cancel because it increased by over $20, and I was not willing to pay more than $90 for a small space like that. Another minor issue is the lack of carts available for customers. However, the staff was very considerate and allowed me enough time to vacate the space.

Ben was professional and very courteous! In a world full of stress and strain his kind attitude made a difference in my day! As well were all the folks I talked to today at Public Storage - they were a delight!

Great experience - working with this location! Ben went above and beyond to ensure we were able to get the unit we wanted very quickly.

First time customer. So far, I’m impressed by the security, cleanliness, and amenities, like the flat bed carts. I’m also very impressed by the friendly and extremely helpful and knowledgeable staff. Ben at the Gude location is great and provided outstanding service. He makes me very glad I chose Public Storage over the nearby competitors

Ben the property manager provides excellent service! I had a problem with a rate increase and he worked his magic and got it resolved quickly. I highly recommend Ben and this location.

Joseph was wonderful and very helpful

Had a great experience renting multiple units last week. I spoke with Ben via phone and Joseph at the facility, who was very professional and helped me ensure the units were just what we needed and even suggested ways to help reduce our costs. The place was clean, well lit, and well organized. Highly recommended!

Best storage place ever ! I was recommended to this location by Mike from 807 south Frederick Rd store. And there is Ben, who has went above and beyond to make sure my journey of getting the correct size and most convenient available room a breeze. Thank you again Ben !

Thanks Ben. Appreciate your help!

Everything is working out fine plenty of room

Excellent move-in experience! Very clean and well-kept storage facility. Easy to drive up in moving vans and navigate the indoor and outdoor units. Excellent help from Ben with answering questions about the lock and making sure our move-in went smoothly. Thanks, Ben!

Booked online and everything was ready to go! Awesome follow-up service! Nice, clean and well lighted.

Friendly and professional. Thank uou

Great experience, good customer service. Very fast. I was helped by Joseph

Great service and many thanks to Joseph for patiently answering all questions and explaining the offerings. Ten Stars!!

Joseph was a good person when I was in the office and helped me in everything, and explained good about how work the storage public.

Joseph is very nice guy :)

Hola soy René Rivas por qué no puedo ingresar a mi estore voy a trabajar y no puedo entrar por mis herramientas

Joseph was very helpful and friendly. 6 stars

Unit was good and climate controlled. Never had an issue. Joseph was very helpful and friendly with closing out the unit.

Insanely great customer service. Would 100% recommend coming to this location for all of your storage needs. Thanks Joseph!

Clean and very helpful employees! Have used the storage unit for about 8 months and did not have any issues with rats or bugs.

Aaron is an outstanding employee, his work makes this public storage A+++, safe secure and very clean!

Fantastic service!!!

Public Storage’s Gude location has been great. My wife and I started off renting a 5x5 space and quickly realized we needed to upgrade to 5x10. The staff here are great and the mobile app allows us to handle everything ourselves very conveniently. With an apartment, there’s just not enough space and so our storage unit here is perfect as it’s close by, very secure, climate controlled, and we have peace of mind storing our things here for an affordable monthly price.

Aaron displayed great customer service skills in helping my wife and I. Keep up the good work!

joseph was so helpful to me us a first time in public storage, and also Mr. Aaron was so helpful in helping me out in closing my account 😎

Good service

Facility is pricey.... Mgmt & staff r informative, friendly & very accommodating. But overly xpensive like renting a apt, u can't even put trash in their dumpster. I'd never recommend

Michael was excellent in explaining information about the storage unit.

Great help

Clean and doubly secure facility with highly professional, courteous and helpful staff answered all my questions RE accessibility as well as payment and billing issues.

Michael was extremely helpful. I definitely recommend anyone coming to E Gude Dr. to rent space , to see her for assistance.

This is my second time storing at this location because I am happy with the security and other features. Mike has provided great customer service.

Great service, fast and efficient.

I recently came in on the 7th to pay my monthly storage bill. I met Michael for the first time. He was very professional and thorough. He explained to me the fees assessed and assisted me with all my questions. I was very pleased with his service. I have been renting with this location for over a year and it really feels good to have someone show great customer service. Thanks Michael.

Been here three years no complaints. Mike is super nice and helpful. 😁

Hello I was at my storage unit today and had a few questions, Mike was super helpful in answering all my questions! Super attentive

Very good experience and a very clean place.

My husband and I were on a mission to look for a small storage unit in our local area. Due to Ruize’s professionalism, kindness, and patience, we decided to go with the first public storage location we toured. We were in and out in under 30 minutes, paperwork completed and all. We can’t thank him enough!

PLEASE READ BEFORE RENTING FROM THIS PLACE. THIS PLACE HAS RATS!!!! I rented a climate-controlled unit to store my furniture, clothes, shoes, and personal documents. After storing my items for 10 months, my movers moved my belongings from the storage unit into the moving truck to find rat feces all over the unit's floor and my belongings. My furniture, which is worth $20K+, is all damaged. The storage unit referred me to the contract and told me to check with my insurance. The public storage contract lists that any behavior by the storage unit deliberate or negligent can't be used to hold public storage liable. My insurance, like most insurance, won't cover rat damages. WHERE IS THE HUMANITY IN ALL THIS? I might as well have thrown all my belonging instead of renting this storage unit for 10 months; it would've saved me $2K.

Public storage is the place for your storage needs they have all your packing and moving stuff the place is very clean secure freshly painted and the pricing is outstanding talk to mike.

PLEASE READ BEFORE RENTING FROM THIS PLACE. THIS PLACE HAS RATS!!!! I rented a climate-controlled unit to store my furniture, clothes, shoes, and personal documents. After storing my items for 10 months, my movers moved my belongings from the storage unit into the moving truck to find rat feces all over the unit's floor and my belongings. My furniture, which is worth $20K+, is all damaged. The storage unit referred me to the contract and told me to check with my insurance. The public storage contract lists that any behavior by the storage unit deliberate or negligent can't be used to hold public storage liable. My insurance, like most insurance, won't cover rat damages. WHERE IS THE HUMANITY IN ALL THIS? I might as well have thrown all my belonging instead of renting this storage unit for 10 months; it would've saved me $2K.

Clean location.

Aaron, the previous manager was very kind, respectful, helpful in any way he could, this new manager…Mike is no help at all, NO help at all, very rude!, I DO NOT RECOMMEND contracting with this person at all!, very bad experience !!

Well priced, safe, clean and convenient!

Michael & Aaron are excellent and amazing. The property is always clean and Michael is very helpful

This is the 3rd Storage Company that I've used in the past several years, and after vetting a few companies, PUBLIC STORAGE's Great Online Pricing is what won me over! It's usually the caring Personnel that keeps me Patronizing a Company (in addition to the PRICE$! ... exorbitant Increases will make me Move OUT ... every time! ) *I must commend Two Key "Relief Managers" that were Most Helpful! : I greatly appreciate the assistance given to me by Mgr. Al; as he made the difference between this being a "Good / 3-Star" Review, to it being a "Very Good / 4-Star" RATING; in addition to the assistance given by Mgr. Kevin! It's The STAFF that usually "makes all the Difference in the World!" ( The Local / Office Managers are Great, but the Corporate "Help Center" leaves one wanting! ... NOT Helpful with "Billing Issues," & some aren't Patient; very Disappointed with latest Call w/ Samantha, on 01/20/2022; engendering my Revising my initial Review,; along with an Inability to Rectify a simple "Billing Issue!?!" ... Not good, Corporate! ) Thus far, much THANKS / Kudos to Office Mgrs. Al* (& Kevin)! *( ... I hope that in Six months, I'll still feel the Same; as Price$ stay down!?!)

Michael he is graet man thanks

The employees are caring and respectful, I really love the coordination among the employees from different locations. I was actually directed by another employee from a different location when my needs weren’t meet at her end to this location and I am so glad she did. Although I had difficulties closing the door but it’s very clean and convenient. I recommend this location and you will never regret having your treasure stored in a safe and convenient place like public storage east gude drive. Give it a try today!!!

Wilma was very helpful and pleasant to work with, awsome work.🙂

Autumn was a great help and very informative. Very kind and patient. She was so quick and efficient I had to write a review!

Autumn was a great help and got me the space I needed while keeping me in budget!

Aaron was extremely helpful with our nonprofit getting the unit set up and repaired.

Aran was very nice and helpful!! Thanks

Aaron thanks for the help your great

Wilma was very helpful and friendly. She has a personable personality. She was able answered all my storage related questions. I would recommend anyone to this location. The facility was neat and clean.

Everything ran smoothly and Wilma was very helpful and kind.

Aaron was extra helpful. He was prompt to respond to all the requests my spouse and I had. He made our move less stressful. Keep up the great work Aaron.THANKS.

AWESOME CUSTOMER SERVICE

Wilma very nice relief manager, very informational.Thamk You,

Wilma was very helpful and all my business was taken care of at this location

I have used this storage place before and was happy with it. This time I'm stunned by the bait and switch. We reserved a unit and started paying at 184/month. In four months they increased our rate by 25%! I have never had a storage unit location not at least wait 6 months to a year to increase rates and it's never been by 25%. Update: After posting this review here and on Yelp and filing a complaint with the Better Business Bureau, Public Storage has returned the rental amount to the original amount and refunded the difference that we had paid for two months while this was being worked out. Thank you!

Nicole was extremely helpful and personable. Will definitely rent here again especially if the service is as good as Nicole.

Aaron was super helpful and answered any question I had!! Super friendly and awesome experience!

Great customer care provided by Aaron. I'm always well assisted and guided with any questions or concerns.

Aaron is nothing short of professional and kind. He is a man of his word and cares about customers. If you're looking for professional, courteous and thorough, go to the Public Storage on Gude Dr in Rockville. You won't be disappointed with their customer service.

Aaron the agent is very friendly kind,it was amazing working with him.the place and storage are well kept

Aaron was extremely helpful and I truly appreciate everything he helped me with today.

Well maintained facility in a good location. I'm there once or twice a month and regularly run into Aaron who is always courteous and helpful.

Friendly staff and quick service. Thanks so much!

Mr. Aaron was knowledgeable and has great customer service !! Thank you! 😊

This review is a bit late, but there was no way I could not write it. Aaron was an incredible employee, he helped my wife and I out tremendously as we made our move across the country. He went above and beyond, even after he was off work, came by to make sure everything was going well. He helped provide some peace in a long move, and we couldn’t have asked for better service!

Aaron was such a huge help to me in the entire process of renting a storage unit. I really do appreciate all of his work to make this so simple. I will be back do use your services again!

I had to move out in a hurry and this public storage was a lot of help trying to find me the best deal possible I appreciate that a lot. Then when closing my account Aaron was a great help keeping me informed about everything. I highly recommend this location.

Aaron was the agent I talked to. He helped me out a lot. He was very professional and patient with me through out the process.

As a long-time customer of the Gude Drive Branch of Public Storage I can honestly say that my things are in good hands with this company. The space is clean, and the climate is controlled, the facility safe. Best of all, though, is the courtesy which the staff has shown me time and time again. Aaron is a top-notch customer service representative who understands people and what great service truly stands for. Ten Stars!

Great customer service. Aaron is very helpful.

Great customer service.

Kudos to Aaron - helpful, efficient and professional

Thanks for all your help and providing information.

Great costumer service Very friendly And simple Delilah was very nice and helpful.

Had a great move out experience with Aaron, I’ve had units at this location on and off for the past 7 years and always had a great experience.

Great service and very helpful

Great service and Aaron was awesome many thanks from Ghandour Family!

I recently rented a unit from the Gude location. It's computer system was down. Delilah, who works at a nearby location, stepped in to assist me. She was very professional, knowledgeable, and helped walk me through the lease process online.

Aaron is a great person, he gives great help and also excellent explanation...

Aaron has amazing customer service skills and knows how to explain small details, which sometimes matters most. I truly appreciate his help!

Easy transparent pricing and great customer service by Aaron

Aaron was great help and provided awesome customer service as we moved out of our storage unit. Thank you!

Aaron was very helpful!!! Highly recommend.

Exelente servicio

I recently upsized my storage unit. I met Aaron when I obtained my first unit. He was always professional, courteous and kind to me. Aaron answered all my questions and concerns. Today... I was loading my new unit and Aaron happened to be walking by. I was having a little trouble arranging my unit so everything would fit. He just jumped right in and said "I can help you". I was so happy. I had been trying for an hour. He showed me a better way and helped me until it was all in there. I really appreciated that. He exudes great customer service with a smile. He also upsells!!! I did not have insurance on my first unit... but thanks to Aaron... I do now. Great job!!! Keep up the good work. Thank you so much for showing you care.

Property was clean and easy to access. Took only a few minutes to set unit up and even less to close out when done. Will definitely come here again customer service was top notch.

Aaron is awesome, helped me with everything I needed.

Before renting here, I advise that you check the storage room door carefully to make sure it stays open when lifted vs. sliding back down. Otherwise it will cause you headaches (literally!) and take months to get it fixed. I have rented three units here, and I have had this problem with two of the doors. Took 7 requests to get one door fixed and I didn't even bother with the other.

Very nice gentleman helped me he was courteous and helpful. Fast and efficient.

Super friendly, helpful and accommodating!

Storage was great. Unit was the perfect size we needed and access was easy.

Aaron Gave us great service. He explained everything including how to get the best deal and save money. He was pleasant and thorough

Aron was so friendly and customer service oriented he stayed past closing time to ensure I was able to get everything taken care of. He shared some empowering words of encouragement. Thank you!

Aaron is awesome! Excellent service no complaints

Awesome customer service!

Quick and easy process, very friendly staff. Would definitely recommend.

Friendly staff and reasonable rates.

Great Place, Great Staff. If you want an an easy experience, I would recommend this location.

Great experience! Kekeli was awesome! Very friendly and very knowledgeable on everything!

Public Storage have the most pleasant people to do business with. There customer service is outstanding. Christina was amazing!!!!!!!

Christina is the most pleasant person I ever met. She was very eager to help me. Thanks for the great customer services.

The space we rented is spacious, clean and easy to access.. Plus, the support we get from Cristina is superb! Best decision ever.

Visiting Gude drive was a very pleasant experiences. Christina customer service is very professional and extremely welcoming. Loved It!

Kekeli was great, awesome service!

Aaron and Christina thankyou!! Best service ever! Fast and easy, no problem at all.

No good service

The Manager Tiera was very helpful, friendly, and polite. She answered all our questions, and helped us find the right storage unit for our needs. The units that we saw were all very clean. I am glad I went to this storage facility.

I would recommend this place. Convenient location john is a nice and caring person here who helps me a lot and lots more...

Clean and secure location friendly staff

Staff are very friendly and knowledgeable about services and products available for rent and purchase. Facilities are very clean and well maintained. Good price for services offered.

Very friendly and helpful service from John. Feel secure. Convenient location and I would recommend.

Nice place to store your items. Convinced that location off of East Gide drive. John is a great man and is very helpful

Great location. Always have flat carts to use. Employees always nice.

Everything was great ! Great service !

Priced high for the same configuration from the other picnic public storage from a block down the road

Great place to store your goods. Good location. Easy to work with. Cart available to use!

Kelly is the best!!

John has been a great help. Excellent service well knowledgeable.

Mamie was a pleasure to work with she helped us with all of our questions. I would recommend this Public Storage. I used one in Silver Spring and had a horrible experience but this one was great.

Good location clean facility friendly staff

Kekeli was awesome. Very helpful and friendly.

Property is great and Aaron was a pleasure to deal with!!

Place very clean. Corina helped the process fast and easy. Public storage picked the right person to be in the store, she knows what she is talking about and is personable. 5 star service !

Friendly staff

The Best and detailed experience by John👌🏻

Clean, well-lit facility with helpful staff. Camille got me set up quickly, and I've had an easy time moving my items in.

Good place

Good place to store your property. Easy location to access.

Organized

Tabatha was the name of the very nice woman at the front desk. She was amazing, very professional and helpful. Their rates are low and they explain everything you need to know before paying. They also show you the space you’re renting before you rent. Great service!

Tierra is the definition of excellent customer service. She’s very friendly, and keeps a smile on your face throughout your stay. You won’t be disappointed!

Best storage experience I've had. Tierra and Camille are super awesome. Best customer service.

Tiera is a great manager! She's always welcoming and friendly.

Great customer service with Aaron

Camille was great and a big part of the excellent experience there at Public Storage

Excellent customer service. Absolutely satisfied with my experience and would definitely recommend them.

Very helpful, courteous, and friendly. Tiera showed me the storage area and after I agreed to a unit, she came back and helped me with the lock. She also explained all the changes since my last rental and answered all my questions.

Tiera was great! Quick and easy service.

Extremely helpful and responsive to customer’s needs!

Tierra gave me excellent service.

Pleasant experience working with Tiera. She made the process smooth and effortless for us. Highly recommended.

Chris and Camille were amazing!!! They were incredibly knowledgeable and helpful. Very pleasant. Clean environment. Convenient. I would recommend public storage to my friends & family.

Kash was an awesome help during our initial setup! She made the process super smooth and even engaged us in fun conversation. Glad she helped us!

Now that original hours are restored, we like it better. Appreciate that carts are available again, too.

Wonderful Staff and great customer service! I truly appreciate the support!

There were some major issues with access due to gate damage but management has worked hard lately to resolve so I can now get to my unit during regular hours, thanks!

The service here is magnificent. The two young ladies that worked here were extremely helpful and kind. I will be back. Thanks again !!!!!

Christina Barbarisi, the District Manager did an outstanding job of working with me to resolve a recent issue. When I wrote to her she immediately responded, she called several times all of my phone numbers and emailed several times. She came up with several solutions. Her attitude was great, not only sincere and understanding but kind as well. Also, I could see how she nurtured and educated the local staff concerning the issue and they were very helpful and nice. They are great people to have on the Public Storage team!

This place is a complete joke!!!!!

The people there are nice and helpful.

This East Guide Drive location has very helpful staff the staff is very friendly. Tiera treated me as if I was moving into a luxury apartment and not a storage unit she provided exceptionally stellar customer service. I would recommend for anyone to rent a storage unit from here!!!

I would recommend this facility. It is clean and the security is good, with added security if you are on the second floor. Carts are available and the staff are very pleasant and accommodating.

Service was outstandingly efficient the same as it's assistance being dutiful, pleasant, and superb at its purposeful tasking. Involving me and other customers (to which personally has been witnessed) each and every time I've visited. Most appreciative to this location's experience and will see to it I remain in its business company proceeding the near future.

Great service from Tiera!!! She was one of a kind nice and super friendly her interpersonal skills were great she made me feel like I was renting a Luxury apartment instead of a Storage Unit I would recommend her to anyone trying to rent a storage unit she is the best!!

I had the pleasure of meeting a very ,very professional young lady named Tiera she graciously walked me through the whole rental process and made it super easy to move into my new storage. I would recommend anyone looking for a storage unit in this area to go to this public storage location and see Tiera.

This place is awesome, very clean and Tiera was very helpful and informative, I would highly recommend this location to anyone that is looking for storage needs.

I Love this location. The service is great, the units are well kept & safe to place old valuable items of mines!!! I like to say God bless to your staff & America..

Professional service at the service, desk, great location and units availability. Can't ask for more. Thank you very much!

I came into the storage facility to pay on my friend unit, and the ladies in the office was helpful and friendly .

This place is well kept clean also staff members are very pleasant quick services in what they do .Very professional. Also like the fact they will give a helping hand if available too.

Camille was very helpful and polite. Thank you!

A word of caution if you move out the day after your bill is due they expect you to pay for the whole month. Their district manager doesn't answer their phone or return calls. I do not recommend. Additionally the facilities are terrible.

Diana is very knowledgeable and professional she helped us get our storage bay.

GREAT staff and service. Very attentive and polite. I will be back to this location!

Recently visited this location with a lot of issues concerning my newly purchased unit and the staff was very helpful, considerate, and engaging during the whole ordeal. The staff's customer service was exceptional.

This place is a rip off , do not come here. If you do get a copy of your contract and read the fine print. My rent went from 50 dollars to 250 a month within a 2 month span. Stay away

Tiera is amazing. They have plenty of pushcarts now.

Tiera was very informing, and polite. Great service

Joshua answered all my questions, and did a great job of showing me where everything is. He also explained how and where to get in and out, and added that I can get someone in the office to come with a key to get me a trolley to haul my boxes to the storage unit.

Quick response, Tiera extremely good at customer service and accommodating my needs. Had to upgrade to larger unit quickly. Love her smile!

Tiera was great helpful and pleasant

Tiera was excellent and polite! She gave us quick and fast service. I wish more employees were like her. Professional and quick experience!!

Clean and well maintained!

Fabulous service from Josh. He made it easy. Recommended.

Had great service from Josh! Always a friendly smile and helpful attitude! Will recommend this facility!

Joshua was extremely helpful and got me the price I was looking for.

Very helpful and kind. They were a great help - rented and used by Peggy Neal

Super helpful and quick

Joshua was great. He was very patient and understanding. When customers have to use these places...we all have stories and need a sympathic ear and great kind customer service. Thank you public storage!

Staff is great. Particularly rep. Aliyah. Very helpful. Few minor issues with facility but nothing serious. (i.e. lights in unit)

I reserved my unit yesterday morning. Within minutes I received a confirmation call from Aliya and set up a noon meeting. On arrival she actually showed me a different unit, at a lower price than the one I had reserved. What's not to like about that? She made it a point to show me how to get in and out of the facility, where the carts and restrooms were located, her hours and asked that I call her if I had any questions about anything. More than accommodating,I would highly recommend this location for any storage needs one may have.

Aliya is very helpful and knowledgeable at her job. She keeps the place very clean. She is always trying to sell you something but I guess that’s part of the job. She’s been asking me to write this review for weeks. So I thought I’d help her out.

Vary Good service

Aliya is letting me use her phone to do a review. I left my phone at work. My name is lashun ray i have a unit there and aliya has been helping me keep it out of auction. She has been very helpful with the information date and times. She has a good personality.

I have had a storage unit here since 2010. The best customer service and most knowledgeable property manager is ALIYA who helped me today. Public Storage needs to acknowledge ALIYA's Excellent customer service !!!! *********** A++++++

Aliya was knowledge and friendly. Very helpful and courteous. Best public storage experience I have ever had. Thanks Aliya!

Aliya Abdulraheem was so amazing she answered all my questions and was able to help figure out what size united i would need. She was very nice

There are very nice young lady by the name of Aliya there and she was very helpful and had great customer service I will definitely be a repeat customer.

I have been dealing and associating with Aliya , it have a great pleasure, she is one of the most kindness, warm spirited person I've at a Public Storage. She is passionate about her job, and is very helpful. I want to thank Public storage for hiring this lady , she is a great blessing to all the customer.

Was a little behind in my payments but Aliya informed me about all of the payment options Public Storage offers which gave me an opportunity to get back on track. Aliya was knowledgeable and helpful. Thank you!!!!!

So helpful! I had an international shipment that kept changing my delivery date making moving into a storage space tricky. Tim, the manager, kept ongoing communication to ensure I had the space reserved and locked into the original rate. He met me immediately and went through the process, insurance, space, and details. I felt comfortable to ask any questions and he guided me through the process. It seemed the new software they had made the process more complicated and he had to work w customer service to get me the original rate on my reservation. Customer service was fantastic and friendly. I imagine they will iron out the software issues over time. With my situation with changing dates of delivery, I do wish I could reserve once maybe with a deposit or some other way. I kept getting reservations canceled because my shipment changed, once I communicated my situation, Tim made a concerted effort to help ease the situation. Thank you for the support!! Absolutely would use again.

Great service by Tim and clean facility but shortage of flat beds is inconvenient.

Me, my mom, my dad, and sister all have storage units here! I've looked at several units within public storage and units at many different competitors before settling in this company and this specific location. It is ALWAYS extremely clean and smells as much! It's well light both inside and out and I always feel safe even up to closing time at 9pm being inside by myself as a single disabled woman. I love this place and my family feels the same way. My only complaint is there aren't enough of those flat carts available. This is extremely surprising given how professional the location and staff are. When I inquired, I was told that there just went anymore. This place is busy all the time so their corporate office needs to get on the ball before loosing business! No one wants to spend all day waiting on movers to finish it other's to remember to bring the two or three carts back down to access my own belongings coming or going! Tim deserves a promotion, his customer service skills are insane and I've watch him deal with a crazy customer before! . Ohhey need to get rid of that extremely unprofessional and rude new employee AALIYAH! I'VE HAD MORE THAN ONE RUN IN WITH HER WHICH IS RIDICULOUS!!

Nothing fancy about the place,but it gets the job done. Pro's Bathrooms on site Storage Spaces are Clean and Pest Free Their larger Storage units are on the cheaper side Cons Lack of carts...I get it..people either steal them or lock them inside their own storage units so they can easily get one when they come back...maybe GPS tags? Smaller Units are on the expensive side.

Great storage spot. Tim N was professional and helpful. Unit was spotless with cart in there waiting for me to use.

Very professional place, made my entire experience super easy!!

Tim was very helpful

The location was great and premises were clean and easily accessible. Our Customer Support Agent was Tim N., and I must say, he has truly admirable and excellent professional people-skills.

Facility: clean, no trash in hallways or on outside lot, interiors not dirty or dusty, seems secure and safe. Personnel: Manger Tim is very professional and friendly, going out of his way to be helpful, not a sit-behind-the-desk person. I have only met Tim but both Tim and John are proactive on communicating which is very reassuring. Definitely recommend. Renting a 10x10 unit for 7 months

5 stars for Tim N who was very professional, courteous and helpful in assisting me with a difficult situation. As regards the property on 455E Gude Drive, I would have given at least 3 stars rathe than one if I had not been forced to postpone by one month moving out of storage because of the unavailability of carts. When I first tried to move out in early June and found out that there was only one cart used by someone else, I was told that carts would be available toward the end of the month. 7 weeks later the situation was unchanged. Management attitude is that "we rent space" and that carts are provided as a courtesy only, this despite the fact that the availability of carts is posted in the facility manager's office, among other places, and mentioned on PS' website. The uncertainty caused by this situation considerably complicated my move since I could not rent a truck unless I was sure I could get a cart and could not request a cart unless I was sure to secure a truck rental. Luckily, Tim N. was in charge of the office during the last week of July when we again attempted to move. He was very helpful and worked with us to secure a cart for us to complete our move by the end of that month. He was helpful in other respects, as when he locked our unit which we had inadvertently left unlocked when breaking for lunch. We would recommend any Public Storage facility run by him.

I reserved a storage unit online and within 5 seconds received a follow-up call from Tim N. He met me in person to show the unit and walk through the entire process, explaining everything along the way. Dealing with Tim was a pleasure and it's clear that this Public Storage facility is well run and organized.

If you want your storage needs actually taken care of , come to this location and speak with Tim N! He will walk you through all the options, and really help you pick the perfect unit for your storage needs. He showed us multiple units to compare what we actually needed. It's good that even something as boring as helping people find storage units can be done with so much energy. Thank you!

We had a very positive experience setting up our storage area. Tim N. did a superb job and answered every question that we had.

Tim was very helpful. I haven't moved in yet, but so far it's all good.

Tim, was great! Very kind and knowledgeable. He reviewed the contract with me and explain how the process work. Thank you for your assistance.

Wanted to make me buy a special lock that was not disclosed upon reserving my unit, they kept calling me after denying me the first month free because I have another unit in a different location for over a year now. Went to another facility and got a better deal anyways.

Francis was attentive and courteous in helping us quickly review and finalize the storage rental

I reserved a space at the Gude Dr. Rockville MD location online. Within a few hours I received a follow up call confirming my interest. That afternoon I worked with Francis who provided excellent 5 star service. He was very polite, patient, and ensured my questions were answered. He showed me the storage area and was eager to answer all of my questions. With $1 for the first month, Public Storage provided a nice relief to an upcoming big housing move. Thank you. Jeff from Birmingham.

Francis and devona are very much helpful. The place is clean

Great customer service. The manager, Devona, is very patient and helpful. She answered all of my questions about pricing and storage space. Will definitely use this place/location again when needing to move.

I like this place the workers s very helpful

The location and unit itself was ok. Billing is a completely different matter. I thought that I signed up for automatic payment. That didn't happen and I was charge a hefty fee. I called and left a message and no one bothered to return that call. I initially got a promotional price, which was raised in only a few months. I paid through June 2016, called, notified them that I would empty the unit by the end of June 2016, which I did, and removed the lock by then. I was later harassed with various email, mail, and calls saying that I owe some balances left and right, and that I left my lock on the unit quite a while later. I called at least a couple of times to the office and was told that the unit was quickly filled by another customer and it was an error on their part and not to worry. I just noticed that (2/10/17) there is a derogatory account and collection on my credit report. I just left them another message. This is beyond incompetence, lack of care and lack of respect for their customers.

Devonnna was great. Very helpful and knew everything that I asked . Will definitely rent here again

Devona was great. Perfect customer service and clean facility. Rented here again and had to add some more. Devona is still great. The most amazing personality ever. Facilty is still clean .

Great service. Easy access, John is an excellent salesman. I will certainly recommend this particular storage to friends and relatives anytime necessary.

Great experience and John was very helpful! Thank you!

I went to browse around for storage today.wasnt sure if I was gonna sign up,but with shayla patient and great customer service ,made me sign up.thanks a lot shayla.for a minute I thought you was the manager.

Daisy got me into my unit in a matter of minutes. Clear. Smooth. Easy. Quick. Great customer service.

Daisy was so kind and had effort to help. I am really satisfied with her customer service. I highly recommend to come to this place when she is working

Had alot of questions about buying a unit and Daisy answered each question she was really professional and kept a smile the entire conversation. If you ever want to get a unit this would be the public storage to go to!! Keep up the good work guys!!

Staff worked quickly (husband and I were in hurry) and got a space that worked for us. Also good deals on boxes - wish we would have know that months ago! Would recommend this location!

I went in for a unit and I received excellent service from Kelly and Melissa

Very nice place, both Melissa and her coworker were helpful with helping me find boxes for my upcoming move, it was cost effective, and great service. I recommend them!

Merida was helpful with my needs today.

I was very pleased with my service, I spoke with Mac which he explained everything to me and made sure I understood. He was very understanding and friendly, I will recommend this facility to anyone who is looking for storage and a friendly atmosphere. Thank you Mac for you great service. :)

Had a great experience securing a new unit here. Downsized from a house to a condo and needed to store a bunch of extras before I sell them. Unit was clean and the team is experienced. I've rented 3 units in the last and had a pretty bad overall with one of them. But I think they'd make anyone looking to get a unit feel better about spending their cash here. Talk to "Mac", he's the manager there and gave me a few discounts that made the rental a nice deal.

It was a great experience and Mr. Matt and Mrs. Devonta were so helpful, they helped me meet my needs. Thank you guys! You even allowed my children to use the restroom and it was clean. Thank you!!!

Devona was outstanding! She helped me with all my moving needs and concerns. Definitely recommend this site very clean and convenient.

Daleisha is great! She helps you find what you want and at a good price.

Dear [Public Storage], I was in your [Gude] location on [January 4] and while I was there I was helped by [Daleisha]. S/he was fantastic and [helped me find the right storage at my price range] and [answered all my stupid questions about down sizing]. Because of [Daleisha] and her rockin' customer service, I'll definitely be coming back to [Public Storage] in the future.She was excellent and efficient at her job because I was stressed out about My big move she understand my situation and resolved it with a beautiful smile on her face KEEP UP THE GOOD WORK DALEISHA YOU ROCK!!👍😀

Devona the manager is great. She is always upbeat and cleaning. She is more than happy to help me with anything i need. As for the facility. It is clean and new for the most part.

Wonderful service! Daleisha was welcoming with a smile and very professional. She answered all my questions, and made sure I was comfortable with everything as she walked me around. The place was clean and well organized. I have to say that I was really impressed... Keep up the good work Daleisha! I'll definitely recommend this place.

Miranda was a great help with my moving and storage needs thank you

Merinda is a very helpful person just needed boxes and got a whole lot of helpful info for packing thanks public storage!

Great on-line reservation system, communication, and company representative. The location is close to two major roads, well organized, clean and accessible.

I held a locker at this facility of almost 10 years and never had a problem. The entire facility has always been well maintained and very clean. Further the climate control was excellent. I would recommend this Public Storage location to any friends or family in the Washington DC/southern Maryland area.

Thanks Davonaa and merinda for the packing tips and boxes!

I normally do not write reviews but i felt this was warranted as i go many places where i see incompetent people: I moved to the area a couple weeks ago and went down to public storage ( on Gude) to see about getting a unit. The property manager, Davona (spelling) was very helpful. She first apologized for the wait as she was helping a gentleman in front of me, but I was only waiting for about five minutes while she finished up with him. Then when it was my turn, she explained to me in length all the services that she could provide me, being very polite and courteous the whole time ( as i had many questions). After a half hour of speaking with me, she suggested a unit that would fit my price range and was VERY knowledgeable in her trade. I would definitely go back to this facility as they are very professional and very informative.

Devonna was very helpful and informative in her presentation of the storage as well as the merchandise. Although I didn't buy any merchandise, she opened my eyes to a world of benefits. I recommend Devonna and her location to anyone. Great individual ✅

stopped to ask questions about the different sized units and get information for my niece who is moving to the area and Penny was very helpful and answered my many questions like the professional that she is. will pass along all that I learned from Penny and hope my niece gets a unit here.

Came in to get information about storage and Penny was very helpful and have me all the information that I would need when ready to rent a unit along with all the packing supplies that would be needed to protect my belongings .

Thanks davonne for all ur help. Great customer service!

Devona was great! She went out of her way to assist me in anyway that she can. I come here on a daily basis and ask for her help all the time. Whether its boxes or switching my unit sje jas been there and does not hesitate to help me . Love this place ,love devona and will continue to work here as soon as long as possible.

Great property.clean and secured.property manager is simply superb.

Penny and Devona were really helpful answering all my questions about storage. When I am ready I will definatly be coming back

Public storage on gude drive is great. The new manager, Devona is really together about getting things done and she is a super nice person too. Customer service is super helpful when dealing with the difficulty of a move. Thanks public storage!

Penny was very helpful when get ring my unit here ay gude dr

I been a customer at Public Storage for over a year. And I can say that when they hired Penny they was doing the customers a huge favor. Penny made my moving experience with Public Storage refreshing, and with no hassle. Moving is already stressful. Penny is a real assets to the company

Katie really stepped up! Great customer service and consistent follow through. I would definitely recommend this company to my friends.

Devona is great. I am a returning customer and love this facility. I recommend this place and devona to anybody.

The manager here is very helpful and courteous!

Very efficient and business like staff. the property was very clean.

Merinda was excellent. she was very helpful, knowledgeable and easy going.

Great clean place to store merinda is great ask for her

I really enjoyed the my experience with this public storage. Clean, secure location. The manager Merinda was an added bonus, great customer service skills was a plus!

Penny was awesome for staying after hours to get me into a unit.

PENNY IS NOT COPPER, she is gold! Penny is one of the storage consultants at this location, and she is the best. Just after I made my storage reservation, I received an inviting voice mail from here asking when I would arrive. I called her back, made an appointment, and the first thing I saw when I waled through the door was her smile. She started the paperwork immediately. Processing the forms takes a bit of time, but she highlighted the spaces where I needed to sign, so it really made it easy. She accompanied me to the space (actually drove me there!) to inspect it. I also received a follow up call from KB to make sure my storage I was happy. Though he was new, he answered all my follow up questions with confidence ,and also said that if I had any questions to call and he provided me the number again. When I rent storage again , this location will be at the top of my list. SUMMARY: There seems to be genuine concern for customer satisfaction that is very comforting. I would do business with them and this location again.

This is the best. Very helpful. Please stop and ask for John, he stayed pass his closing hour to help me. You can't go with them. Please come by and rent a space.

Had to write a review about this locate was just looking and was clean super friendly and great customer service I received from miranda was great taken on tour of property clean secure location.

Bobby is Awesome made my moving experience painless

I have a storage space in California and had to deal with some paperwork in person so I went to the nearest location here in Rockville, Maryland. Penny was extremely helpful with the concern I had so based on that experience alone I would say this is a good storage location. I don't have anything stored here so I can't comment on the condition of the facility, etc. but it appears to be a good location.

Came in to buy a few boxes, but also had a few questions about storage. Bobby answered all my questions and showed me my options. If I do go the storage route I will definitely be coming here. Thanks.

Been renting a unit at this place since 2005. They've always been good to me and Bobby is always looking out for you! Thanks again for everything! Virgil

Penny was very thorough and efficient. She was great from phone verification of online reservation to tour and paperwork. Thank you Penny!

A friend of mine is moving to MD from New Mexico and asked that I find a storage unit. I stopped by Public Storage on my way home from work just to check out the grounds and get information. I would have to agree the Bobby was most courteous, professional, and extremely helpful. He gave me detailed pricing list based on individual units along with descriptions and even a tour!! While I was there I did let him speak to my friend so that she could ask questions for herself. She agreed that Bobby was so very kind, helpful and patient. Putting her move anxiety at ease! Thanks BOBBY!

Rented here for a few months, great place, clean and the customer service was always great. Ask for Bobby! he was always very helpful !

Great Customer Service(Thanks Bobby) ,clean, safe facility . Would recommend to anyone looking for a place to store their belongings.

Just rented here, Bobbys customer service skills are excellent, will rent again

Bobby was great help me with boxes!!! Would use them again.

Tiffany was so helpful and amazing! Bobby was great as well!

Bobby was timely and very helpful throughout the entire experience.

I visit here every month and Bobby is awesome. The property is well kept

I had a great experience at this property today. Tiffany S. was very helpful with my immediate needs, and very friendly, Thankyou, Emily J Wallach

We came here and Tiffany was very welcoming with a nice smile. She was willing to reclean the unit we wanted. She took us to see several units until we found one we liked. She made the paperwork process very easy and understandable for us.

Bobby is awesome give him a raise.

Rented here excellent managers bobby n tiffany were great would recommend to my friends n fam

Tiffany and Bobby were awesome!

Bobby was very friendly and helpful. I recommend Public Storage at Gude drive location

The manager bobby was very knowledgable and very helpful in setting up and preparing my unit. I would highly recommend this facility and would like to personally thank the manager for all of his help.

Tiffany was amazing and really helped with all my packing and storage questions and needs.

The complex is very accessible and safe. The staff there is very helpful and knowledgeable. I went in to look for a box for one thing but wasn't too sure what exact size that I needed and Bobby helped me out and also helped me out with other boxes that I needed for our move. He is a great help and very professional. Would definitely recommend them to friends and family.

I went in to the east gude drive location to get some boxes because I am moving to another state and bobby was VERY helpful. he sold me boxes and stretch wrap and even looked up a public storage that is located to where I am moving to. moving is very stressful and to have someone that can help me and make it very easy is a big plus for me. I will recommend this location to my friends in case they are looking for storage in the area.

I have to say that Bobby really made the experience very nice one. As the manager on site he is attentive and customer service is awesome. Recently I had an issue where I was unable how to make full payment on my space and with one phone call Bobby was able to encourage me and made sure that the storage was held until I was able to make a payment. I want to give kudos to Kate the regional manager, who really took the time to hear my concern and work with me to make sure that I did not lose my valuables. I would recommend this particular location to anyone. It is clean, easily accessible and let's not forget it has Bobby!

Bobby helped provide me with the information I needed to make the choice to rent at that location and he did a very professional job. I find the total lack of dollies and hand trucks and carts to be very unsettling. Much of my storage had to be repacked in lighter weight parcels in order for me to be able to carry it into the building and up the elevator. When I called the office upon arrival with my belongings to ask about a hand truck a woman answered and said there was only one and it was often not available. Not acceptable.

Excellent value and experience! I have been using this Public Storage location on East Gude Drive in Rockville, MD for the last 6 months and have been very satisfied. The staff are friendly and professional, the pricing is very competitive and the grounds are secure and well kept. I have used various storage facilities over the years and can happily say that this Public Storage location and service team are the best yet. You will not be disappointed!

I find that this public storage is a very good one, they have clean, secure facilities, with friendly staff. The one thing that i am particularly fond of are the cylindrical locks that they use. the lock goes into the door of the storage unit itself, leaving only the keyhole exposed. This to me adds another level of security.