Donzaya was so accommodating!! Highly recommend. thank you!!
Donzaya gives my heart hope that the youth has us in good hands. Her calming presence made my storage needs and questions so easy. No fuss, no buts, no coconuts. All business with this young professional
Donzaya was amazing today, helped me with any information I needed and was generous along with great positive energy and a bright smile! I’d highly recommend this place! :)
Donzaya did such a good job. She was nothing but friendly and attentive and helped me figure out everything I needed to know. Definitely would recommend this place!
We were in a bind and needed a space for a few days and they helped out immensely.
Thank you so much.
Donzaya is a excellent worker who does her work well
UPDATE: Donzaya is great if you are going to rent here ask for her specifically she will make sure everything is explained well and will provide excellent customer service as she does it
Had an urgent need for a storage unit, but had no knowledge of the process, I reached out to this facility. I spoke to Donzaya who was very kind and helpful in finding us the right storage unit to fit our needs and budget. Being under a quick, stressful timeline, she made the process super easy. Highly recommend!!!
I had an exceptional experience with Donzaya! From the moment I walked in, she was incredibly friendly, professional, and attentive to my needs. She went above and beyond to ensure I found the perfect storage unit for my needs. She patiently answered all my questions and made the entire process smooth and stress-free. Thanks again!
The staff was really great the day I rented this space. They made everything so easy
Perfect location nice units air conditioned units for a great price
Great location with professional/friendly staff!!
Donzaya Chamberlain is excellent at her job. She's very friendly, articulate and knowledgeable on the products offered at Public Storge. I recommend anyone with storage needs to visit this establishment. Ask for Donzaya and prepare to be amazed at her skills. The company should be very to have Donzaya as an representative of your company.
Amazing service! Place is always nice and neat. Donzaya is exceptional at what she does, always!
Donzaya and Julio were amazing great customer service
I love this Public storage, Donzeya is the best at what she does, she is always so kind, always answers my questions, she's patient and very helpful.
Perfect price and location. I love the gate hours and the fact it's gated. Dollys are on site I can't wait to get my stuff in my unit
Wonderful customer service!
Customer services was wonderful! Thank you! Manager at location very helpful.
My first time using a storage facility.
The good:
The lady manager is very professional, knowledgeable, efficient, helpful, patient, and pro-active. She's one of the reasons that I chose to rent a storage unit here.
The facilities are clean and safe.
The mobile app is nice.
They provide pull-carts.
And there are two restrooms in the storage area if you need 'em.
The bad:
I needed to use the restroom but couldn't figure out how to open it. (It was locked and - no - there was no one in there.)
And they "nickel and dime" you ... yeah, they give a "50% discount" on the first month but they get it back via an "application fee," selling a cylinder lock to you, and (trying to) sell insurance. Seriously? That application fee rubbed me the wrong way but I suppose they have to make their money somehow. And you're telling me that a lock is not included? Sheesh. (Oh, I get to keep the lock? Well, *that* makes a difference. Not.)
I fully expect them to raise the rent next month ... I just get the feeling that that's how they do business ... they know that it's not realistic for me to move, once I'm there. I hope I'm wrong but I'll provide an update in 30 days.
Regardless, it's a nice facility and I'm glad I chose it. I needed to store some bags and crates and some miscellaneous household items (no furniture), so the smallest unit was fine for me. What I liked is that the unit has a high ceiling ... maybe 8 or 10 feet? ... so I could stack the crates/boxes on top of each other and still have plenty of room remaining.
Donzaya went above and beyond. Great customer service.
I received excellent customer service from a young lady Donzaya, she answered all my questions and was patience. I would highly recommend.
Just recently rented and the facility was very clean. Donzaya was amazing she helped me pick out the perfect unit and helped me set up the app. She was patient & explained everything to me.
Since I have been in public storage at E Gude drive, I have been very pleased with Ms. Donzaya
She is hard working, helpful and very friendly.
CLEAN FACILITY, AMAZING STAFF. THE MANAGER MADE ME HAPPY TO BE THERE
The property is so clean. The facility manager was so nice and helped me understand everything I had questions on
Friendly, courteous and very helpful employee at Gude Dr. Rockville location.
Excellent customer service!
Donzaya was very helpful with giving me the information about the storage
Musfir was so very helpful. Explained everything so thoroughly. Made me feel good. Highly recommend this place.
Mohamed was fantastic. Very polite and efficient
The sign up process was quick and easy. The lady who helped me was very helpful.
I rented a 10x10 space in the climate controlled floor.
There is not climate controlled at all. Is hot and humid in summer and super cold in winter.
Several items had mold because of the humidity.
The elevator were out of service for months, leaving only one in working conditions, too far from my space.
The building have more than 300 spaces, and only two carts to move your items.
I visited an small storage in Virginia with more than 8 carts available, every time I visited the virginia building they have enough carts availabe but this Rockville building always have one or zero carts available.
I started to use my own cart because of that.
You can not visit the building after 7pm, no matter they opened to 8pm, because the automatic system, bother me with messages if i visit the place close to 8pm.
I think the administration of that building is not doing a good job.
I was cleaning my storage, changing my lock and organizing my stuff, when I return I can't get in and have an email saying a move out receipt when I never requested to move out. So they just assume without contacting me. Also it smells like piss, there is a lack of carts for customers to use, the bathrooms are locked 24 hours a day, there are rats that will chew on your stuff, and if you are there after 9 pm with your car you will be locked in, the gate won't open to let you out. Overall I'm glad this happened so I can rent from a better storage place and I suggest everyone do the same
Mohammed was very helpful with helping us find a storage room capable of fitting all of our items and made the entire process so much easier!
Location is perfect the space is clean as well as the office. Staff is great as well always answer questions efficiently
Maya was very helpful in helping quickly
Maia was so helpful always gives great customer service
I love this place! Great location reasonable prices and the staff is amazing.
Access gate has been down over a week. Temporary hours are not accommodating for people who start work early. You would think they would adjust.
Super nice staff. Thank you Maia! Welcoming and clean facility.
Mohamed was fantastic!! Excellent customer service. Highly recommend.
Mohamed was extremely helpful and walked me through the process to get a storage unit. He showed me how to download the app and how to access the facilities. Mohamed went above and beyond to help me and should get a pay raise.
Good service and location. Thank you Mohamed !
Mohamed has been GREAT ... excellent customer service
Excellent service. Mohamed was very efficient, gave me a good overview of the options, showed me the space, gave me directions on how to open the gate, etc. He was polite and patient.
Discovered that I had 'misplaced' both keys to the lock to the unit. Called the facility and spoke with Mohamed. He explained the options for dealing with this, and I found a locksmith who could come promptly. Mohamed made sure he was available to do the necessary identification and other steps without any delay, and oversaw the process to make sure all went smoothly. I much appreciate his helpfulness.
Mohammed was a great deal of help at the East Gude Dr. Location. He was very knowledgeable when answering questions I had and very accommodating when trying to find the perfect storage location. Thanks Mohammed!!!!
Mr Mohamen is amazing person
Polite and help me with all my storage units
Great place to do business with 👍
I went in stressed worried. Muhumad was helpful bright and uplifting. He helped explain every thing. He was eccellent.
Good service and nice employer Joseph
Joseph was very professional and helpful with all my storage needs and answer all my questions correct and professionally. I will recommend friends and family to public storage at this location
Ben was so helpful during my move-in process! Thanks so much for a great experience!!
High standard of professionalism from the actual PM. Clean property, great customer services
For that I highly recommend this property for your next storage needs
Mr. Ben is very helpful & able to provide additional information as well as correct information which was I incorrrectly informed about obtaining a storage unit from DHHS
Great facility, and very nice and helpful stuff Joseph. 5 stars
Mr. Ben gave me outstanding service
Great staff and enjoyed the few months of services. The reason I had to cancel is the price they were going to charge us for a 5x5 space. In the beginning the price was reasonable but I had to cancel because it increased by over $20, and I was not willing to pay more than $90 for a small space like that. Another minor issue is the lack of carts available for customers. However, the staff was very considerate and allowed me enough time to vacate the space.
Ben was professional and very courteous! In a world full of stress and strain his kind attitude made a difference in my day! As well were all the folks I talked to today at Public Storage - they were a delight!
Great experience - working with this location!
Ben went above and beyond to ensure we were able to get the unit we wanted very quickly.
First time customer. So far, I’m impressed by the security, cleanliness, and amenities, like the flat bed carts. I’m also very impressed by the friendly and extremely helpful and knowledgeable staff. Ben at the Gude location is great and provided outstanding service. He makes me very glad I chose Public Storage over the nearby competitors
Ben the property manager provides excellent service! I had a problem with a rate increase and he worked his magic and got it resolved quickly. I highly recommend Ben and this location.
Joseph was wonderful and very helpful
Best storage place ever ! I was recommended to this location by Mike from 807 south Frederick Rd store. And there is Ben, who has went above and beyond to make sure my journey of getting the correct size and most convenient available room a breeze.
Thank you again Ben !
Had a great experience renting multiple units last week. I spoke with Ben via phone and Joseph at the facility, who was very professional and helped me ensure the units were just what we needed and even suggested ways to help reduce our costs. The place was clean, well lit, and well organized. Highly recommended!
Thanks Ben. Appreciate your help!
Everything is working out fine plenty of room
Booked online and everything was ready to go! Awesome follow-up service! Nice, clean and well lighted.
Excellent move-in experience! Very clean and well-kept storage facility. Easy to drive up in moving vans and navigate the indoor and outdoor units. Excellent help from Ben with answering questions about the lock and making sure our move-in went smoothly. Thanks, Ben!
Friendly and professional. Thank uou
Great experience, good customer service. Very fast. I was helped by Joseph
Great service and many thanks to Joseph for patiently answering all questions and explaining the offerings. Ten Stars!!
Joseph was a good person when I was in the office and helped me in everything, and explained good about how work the storage public.
Joseph is very nice guy :)
Unit was good and climate controlled. Never had an issue. Joseph was very helpful and friendly with closing out the unit.
Joseph was very helpful and friendly. 6 stars
Insanely great customer service. Would 100% recommend coming to this location for all of your storage needs. Thanks Joseph!
Clean and very helpful employees!
Have used the storage unit for about 8 months and did not have any issues with rats or bugs.
Aaron is an outstanding employee, his work makes this public storage A+++, safe secure and very clean!
Public Storage’s Gude location has been great. My wife and I started off renting a 5x5 space and quickly realized we needed to upgrade to 5x10. The staff here are great and the mobile app allows us to handle everything ourselves very conveniently. With an apartment, there’s just not enough space and so our storage unit here is perfect as it’s close by, very secure, climate controlled, and we have peace of mind storing our things here for an affordable monthly price.
Aaron displayed great customer service skills in helping my wife and I. Keep up the good work!
joseph was so helpful to me us a first time in public storage, and also Mr. Aaron was so helpful in helping me out in closing my account 😎
Facility is pricey.... Mgmt & staff r informative, friendly & very accommodating. But overly xpensive like renting a apt, u can't even put trash in their dumpster. I'd never recommend
Michael was excellent in explaining information about the storage unit.
Clean and doubly secure facility with highly professional, courteous and helpful staff answered all my questions RE accessibility as well as payment and billing issues.
Michael was extremely helpful. I definitely recommend anyone coming to E Gude Dr. to rent space , to see her for assistance.
This is my second time storing at this location because I am happy with the security and other features. Mike has provided great customer service.
Great service, fast and efficient.
I recently came in on the 7th to pay my monthly storage bill. I met Michael for the first time. He was very professional and thorough. He explained to me the fees assessed and assisted me with all my questions. I was very pleased with his service. I have been renting with this location for over a year and it really feels good to have someone show great customer service. Thanks Michael.
Been here three years no complaints. Mike is super nice and helpful. 😁
Hello I was at my storage unit today and had a few questions, Mike was super helpful in answering all my questions! Super attentive
My husband and I were on a mission to look for a small storage unit in our local area. Due to Ruize’s professionalism, kindness, and patience, we decided to go with the first public storage location we toured. We were in and out in under 30 minutes, paperwork completed and all. We can’t thank him enough!
Public storage is the place for your storage needs they have all your packing and moving stuff the place is very clean secure freshly painted and the pricing is outstanding talk to mike.
PLEASE READ BEFORE RENTING FROM THIS PLACE.
THIS PLACE HAS RATS!!!!
I rented a climate-controlled unit to store my furniture, clothes, shoes, and personal documents.
After storing my items for 10 months, my movers moved my belongings from the storage unit into the moving truck to find rat feces all over the unit's floor and my belongings.
My furniture, which is worth $20K+, is all damaged. The storage unit referred me to the contract and told me to check with my insurance.
The public storage contract lists that any behavior by the storage unit deliberate or negligent can't be used to hold public storage liable. My insurance, like most insurance, won't cover rat damages.
WHERE IS THE HUMANITY IN ALL THIS? I might as well have thrown all my belonging instead of renting this storage unit for 10 months; it would've saved me $2K.
Aaron, the previous manager was very kind, respectful, helpful in any way he could, this new manager…Mike is no help at all, NO help at all, very rude!, I DO NOT RECOMMEND contracting with this person at all!, very bad experience !!
Well priced, safe, clean and convenient!
Michael & Aaron are excellent and amazing. The property is always clean and Michael is very helpful
This is the 3rd Storage Company that I've used in the past several years, and after vetting a few companies, PUBLIC STORAGE's Great Online Pricing is what won me over!
It's usually the caring Personnel that keeps me Patronizing a Company (in addition to the PRICE$! ... exorbitant Increases will make me Move OUT ... every time! )
*I must commend Two Key "Relief Managers" that were Most Helpful! :
I greatly appreciate the assistance given to me by Mgr. Al; as he made the difference between this being a "Good / 3-Star" Review, to it being a "Very Good / 4-Star" RATING; in addition to the assistance given by Mgr. Kevin!
It's The STAFF that usually "makes all the Difference in the World!"
( The Local / Office Managers are Great, but the Corporate "Help Center" leaves one wanting! ... NOT Helpful with "Billing Issues," & some aren't Patient; very Disappointed with latest Call w/ Samantha, on 01/20/2022; engendering my Revising my initial Review,; along with an Inability to Rectify a simple "Billing Issue!?!" ... Not good, Corporate! )
Thus far, much THANKS / Kudos to Office Mgrs. Al* (& Kevin)!
*( ... I hope that in Six months, I'll still feel the Same; as Price$ stay down!?!)
Michael he is graet man thanks