Public Storage Self-Storage Units at 14301 Cherry Lane Court, Laurel, MD

Quinton was so helpful & knowledgeable! He made this experience so easy!

Shynesia, the property manager for the Laurel Cherry Lane location delivers excellent customer service. She is professional, polite and efficient. We especially like her prompt responsiveness and attention to detail. She is a valuable asset to the company.

The property Manger was excellent [Shy]. Thank you for your help. S&E Contractors LLC. THOMAS HOOPER JR.

Michael is wonderful

Shy, is a excellent person and really deserves a promotion !

Brian and shay is the best

Mrs shy so so so beautiful great customer service I love customer service if I could tip her I would have great person to have for this business she is everything and a meal nice to meet her

I pull up to get in my storage after driving from California to find a sign covering the key pad saying I would have to download a app in order to get in and that gate hours are now only when the office is open it was only 630 p.m so I had to wait to access my unit my contact states I am supposed to have access until 9 p.m . On top of that the next day when I came back the gate was wide open no way to know who's coming could be anybody like the 10 people loitering just outside of the storage living in abandoned cars that are free to just walk in to the storage as they please I paid for a certain amount of time to access my unit yet they never sent me any notice about these changes. Update storage facility called me and did there best to remedy the situation and that is the reason I'm updating my review

Very good attention..great place shy is knowledgeable profesional!!

Very professional and helpful. Very knowledgeable and polite. I will definitely recommend this location to friends and family.

Amazing service. Shy is very professional and patient. 10 min and you’re in and out of there. Thank you 😊

Spoke with Shy at the front desk. She was able to help me find a unit that best worked for my budget. Also helped with accessing the gates. She was quick with providing information and equipment needs.

Ms. Shy very helpful really Awesome person, personally is great. Wonderful person in all please if you need a Storage come here to Public Storage.😊

Every time I come to this location Shy is always here she's very helpful and friendly 5 thumps up and million stars

Very proud and optimistic service, manager Martha and very excited about her job first time I rented out a storage unit for my family stuff.

Shy have excellent customer service great place

Shy she is great doing an amazing gob she did it so quick and efficient thank you

She a beautiful woman

Shy was amazing and very helpful. I Appreciated the knowledge and experience she gave and would recommend many people

Amazing customer service, and very nice properties! I went to see some units and their sizes this week, and Chrissy did a wonderful job helping me pick one out! she is very sweet and informative! Thank you very much :)

Awesome customer service. Best clean property in the region by far. Highly recommended. (Update as of 9/5/22) Wanted to add that the property manager is very professional and goes above and beyond to help her renters. Still highly recommend.

Thank You Shy, for your great customer service and you keep a very clean property.

Office Manager, Shy, helped us tremendously! She made what we thought was a complicated situation easy & seemless. She has wonderful customer service skills & communicates clearly. Shy took excellent care of us & explained everything clearly. We plan on long-term use of the storage.

Terrible rates go up every 6 months. No electric or water.

Great customer service. Thank you very much shy

The customer service was very professional and polite. They answered all my questions, and the show of the property was very clean. The manager Tamika was great

Maybe 5-7 mins in and out but Ms Latisha was very pleasant and even offered to laos our boxes in the car

Our unit is very nice. Easy to access. Area is clean. The app lets you get through the get without punching in the code.

Shy is the Bestest, she did a terrific and made me feel like an extremely valued customers.

Great place... love it !!! 👌🏽♻️✅

Great storage! Shynesia was very helpful with supplying us with options for storage. She was very patient l, friendly and informative!

Love the property great location❤️❤️. Best property manager, been with them for a yr and I wouldn’t change it for anything

They're too expensive and not very accommodating!

Naomi rendered a very good customer service to me. I’m very pleased with the way she attended to me. She’s excellent.

Shy was extremely professional and knowledgeable of all subject matters. Our check in process for our unit was flawless and quick. We look forward to renting here at this location.

Shy was great! Very knowledgeable, pleasant, helpful and down to earth with everything. She made this process very simple and easy 😊

Shy is an excellent manager!!

Shy is outstanding!!!

Great facility to store and Sal is a great property manager. Looking forward to working with him again!

Shy was very helpful and great.

Top notch customer service. Property management is always present and professional. I just wish they offered 24 or late access, but otherwise I am a happy customer.

I've been using this location to keep my belongings for roughly 6 months or so. I can say it's clean and quiet. The staff have been very helpful when needed. Any updates with policies or changes have been done with advance notice and not last minute. I'm happy I chose this location. It's back in its own corner away from busy roadways making it eady to enter or exit. I have noticed they've added new security cameras to the existing set up leaving no blind spots in the facility. Thank you!

Very pleasant and quick service… from shy

Shy is a excellent manager, clean property..

I had a move in set up for today about 30 mins before the move in i received a call saying I could do it contactless and I agreed. I received an email about the change of time to move in and never received any further information on how to complete my move in. I called several times and didn’t get an answer. I left a voicemail no call back. I ended up canceling my move in and was able to get a new unit, contactless, same day at their sister property on Contee road.

Cool place,clean and great customer service!

Shy is very friendly & accomomadating, clean property and great service.

Hi, just want to say that Quentin was very helpful. He got me a good storage for a great price. I recommend anybody looking for storage to ask for Quentin at this location!

Very professional and great energy from the staff.

Shy was very nice and help me buy 88 boxes, I came back because shy was so great!! Thank you very much shy!

Brian was great to us thank you fornyou service

I would highly recommend this location to anyone looking for a clean and well-maintained place to store one's precious belongings. The Property Manager, Shy, and her team, are very nice and friendly, and provide superb customer service.

This place is alway immaculately maintained and the employees are welcoming, competent, friendly and available. Of all Public Storage facilities this undoubtedly is the BEST.

Shy is an very knowledgeable employee and very helpful with company products. In my 8 years with Public Storage, Shy is the best ! .

Cool storage

Great location and customer service. The property manager was very personable and pleasant.

Excellent customer service and property very clean

Great job

This storage facility is located in a cul-de-sac off Cherry Hill Lane. It is very clean and quaint. Shy, the Property Manager was amazing and provided outstanding customer service. She was very friendly and easy to communicate with on all of our needs. Also, very personable and informative in regards to the grounds and the space we rented. I completely recommend this location for your storage needs and when you stop by ask for Shy. Thanks Shy for helping us with ours.

Layla was at the front desk. She helped me with descriptions and directions to the storage unit, which I eventually rented. Her help with getting registered and making reservation is well appreciated. Facility is clean and well-protected.

Shy is an excellent worker. She is very friendly and just has a really good vibe. She is always making suggestions to help and she's super helpful. She makes things easy for you and represents her location phenomenally.

Excelente service!

Lawrence gave me great space information and personal service.

Reserved a unit online. Viewed and payed for my rental at a later date. Facility and my unit were clean and property maintained. Staff was friendly and helpful. Shy went above and beyond helping me on my move in day.😊

Well kept facility

Grounds were clean. Felt fully safe in area. Manager that helped me was very professional. He took time to explain in detail everything. Will use this location again when needed.

Shynesia has wonderful customer service. She goes out her way to please her customers. Good Job!!! Her store is always clean & smells fresh

Lawrence is a great guy very homely

Quick and easy storage facility. Check in was smooth and no contact. Check out was just as smooth. Property manager was pleasant and helpful.

Great service and great facility. Lawrence was very kind, and was able to help me with my request regarding my monthly payment.

Mr. Lawrence was good. Thanks for providing a wonderful customer service.

Colin is great and customer service

Thank you so much Collin for the teddy bears you so awesome !!!!!

#Collinisgreat he helped me and two other late people to pay off a bill nice guy

#colinis5*

I had a good experience at the Cherry Lane location. Lawrence did a great job assisting me. Thank you.

Looks to be secured pretty well. Kept clean.

HORRIFIC CUSTOMER SERVICE!

Donna was the best 🌹👍

Donna, was a very nice lady and is always doing good to the customer. She give customers good attention.

Desire was the manager that helped me. She was awesome! She let me view 3 units before making my decision and had an indoor unit available. She clearly explained the insurance and policies to me. She also followed all safety procedures for covid19.

Shyneisha was great! She was quick, yet very efficient and thorough with explaining the logistics. She made the process smooth and easy.

We had a great experience with Public Storage. Shynesia was wonderful and extremely helpful.

Shynesia has been nothing short of amazing in answering my concerns and issues.

NO TIENEN SERVICIO EN ESPAÑOL

EXCELLENCE SERVICE!!!!

I had a great experience @ public storage, very clean and organize store, Shynesia was very professional.

I needed some matress bags, took a trip to public storage,, Shynesia was very pleasant and helpful.

Great place to pick up boxes and other moving supplies. Shynesia was a great help with figuring out what I would need

Cierra was perfect!!

Prices are good, staff is pretty friendly (they always seem to be short staffed, but thats not the staffs fault. Rented a unit from July until February. When we moved our items out of storage there was mouse feces over most of our furniture and on the tops of boxes and over turned chairs. We didn't have much in there, and we didn't find any holes or see any mice as we moved out. Still pretty gross.

I was in and out to pay my bill, Cierra provided very prompt service with a smile. Thanks Cierra!!!

Kassie was amazing!! She helped me find the perfect storage unit. I am beyond satisfied!!!

I had a good experience. The storage rooms looked really clean and neat considering they’re reused. The employee named Shynesia was very helpful getting us set up for our first monthly payment and explaining how everything works :)

Really great location, cameras everywhere. Cheap insurance alongside your “$1 first month.” Smaller units are in the rear. Ms. Shynesia was really helpful showing us around, made sure we were 100% satisfied before we left.

Renaye is very pleasant to work with. 😃

Clean facility

Had a great experience with this location, Ms.Sharon went above her duty for me to get the storage unit I needed because of problems with my account and help me get to the unit the easiest way when she didn't have to. I recommend this location to anyone looking for affordable storage. If you decide this location go see Ms.Sharon she's the best

At this Public Storage I received excellent customer service from Ms Sharon. She shows professionalism, displays a humble attitude and very helpful.

Ms.Sharon was highly professional and courteous throughout our whole encounter and the paperwork was easy going! She showed me the best route to my unit that was clean and that met my standards at a great rate. Honestly this was more than I had imagined, I’d recommend this location specifically to family and friends!

Sharon was Great and a big help.

Sharon was excellent! I was closing out my storage unit on 31 October and I was stressed to meet the deadline, but once I went into the office, Sharon helped calm my nerves and told me that I had time because she would be there until 6pm. Her patience helped calm me down immediately. I had 2 hours so I left to get a moving truck myself and when I returned the office was locked with a return time on it. I was definitely ok because I knew Sharon had to be out helping another client, but there was a disgruntled customer there upset that Sharon wasnt there. I tried to explain to her that Sharon works alone and has to lock up when she helps other clients but the woman didnt care and complained erroneously against Sharon. Then, when Sharon returned and helped the woman and explained exactly my sentiments, that she was on the property helping, the woman never took the time to call and retract the complaint I'm sure! This is an issue and how the good ones like Sharon get ridiculed because a customer is being impatient and immature. I have served in the military for over 10 years and used many storage companies, but no one has ever taken the time or shown me empathy as that of Sharon. She should be a district manager teaching others how to treat people, even when others treat you wrong.

Amazing customer service. Went in at 3:01 and I’m not if there by 3:10. By far the fastest and politest customer service I have received in quite sometime. Thank you

Sherry provide us with great customer service and she was very nice and pleasant!!

The facility is clean and well lit. Sharon did an excellent job at the front desk and exhibited immense patience getting us through all the paper work, showing us the units, and going back to check on a problem we had with the locking mechanism. There are no lights inside the units, so if you're going to be working with your things after dark, you will need to supply your own.

Sharon was excellent she took care of me on point pleasant to talk with

Met Amiya on the day I went and she is friendly, professional and provided with me with great customer service excellence. She gave knowledgeable response to my inquiries about vacating, extensions, promos. I really appreciate her effort

I rented a storage unit at Public Storage on Cherry Lane Ct. in Laurel, MD this morning, and I was very satisfied with the customer service provided by Sharon, the property manager. Sharon was pleasant and very easy to work with, and the rental process was straight forward and easy. The property appears to be well maintained, and I would highly recommend this storage location. Thanks Sharon,

The property manager Sharon and assistant manager Marci are both kind and did their best to answer all of my questions. It was a pleasant experience.

Marcie was very nice and helpful. Good customer service.

Sharon and Marcie were wonderful.

Marcie was awesome and very helpful!!!

At the time of a major family crisis Sydney was there to assist us with all our needs. Her customer service is EXCELLENT!!!

Sydney was excellent and had amazing customer service helping me with all of my needs and I would recommend this storage place to any and everyone. She made this place amazing.

Sharon was polite and professional. Great customer service. The facility is up to standards. Thanks!

I was in a really tight situation needing a storage unit for my home items at short notice. Kassie was working this location and she was absolutely amazing. She helped me choose the right size unit for my needs and put my mind at ease. She walked me through a stressful time (moving) and made this process as simple as possible. Greatly appreciate her support today!! She’s a great part of the team!

When ever I need storage this is where I come. customer service is great!

Sidney was very helpful in polite in I will give 10stars

Sydney and Ms Sharon were amazing. I highly recommend this storage facility.

Great customer service from Sydney big help....didn't appreciate the rent increase but in all friendly and great experience.

Great place and great customer service if you storage something this the place to come the ppl they really helpful and very kind

Its great place and good customer service

Sydney thank so much for Great Customer Service

This place in nice until you go to move out and find the your belonging are destroyed by mice and water and no food was left in my unit. They don't give a hell that they are at fault and won't do anything to accommodate you will still have to pay because you have to be cleared by the in surance to dump your stuff that has to go to trash. I will never use public storage again. If you rent from them check your stuff frequently or you will have the same problem.

Really quick process and clean units. Akena was super helpful!

Worked with Akena and Sydney who were great. The process to rent our unit was simple and easy. They both explained everything thoroughly and made the steps fool proof. The space is clean and well maintained and well lit. You have to drive around cherry lane court to get to this location. They even walk you to the gate to make sure your code works. Sydney gave my Mom a ride on the golf court so she wouldn't have to walk to the unit which helped a lot. Great customer service by both associates that assisted us.

I really like this location. I have been a customer on and off for 10 years managment is always kind. Sharon the current property manager is very helpful and always pleasant I will recommend this location.

Shaun and Sharon are the nicest people on the planet. Ok that might be a bit much, but my experience was really first-rate.

it's reasonable the prices cant be beat

I came to the office He was very friendly, I liked his service Thanks Shaun.

Great customer service. Moving in was painless.

Sharon has great customer service will recomend

Great customer service, secluded & neat location. Sharon was very helpful and made sure I was taken care of. Highly recommended

Great manager, clean units.

Had an AWRSOME experience with our local Public Storage!!! Xander Trotter is a fabulous rep for this location. He and Sharon were extremely helpful and have amazing personalities! The facility is well maintained and clean. Renting a space was a snap!!! Highly recommend this location!!!

Sharon is great

Sharon at public storage was wonderful. We were on and out in 15 minutes with a unit that is going to fit our needs. I highly recommended Sharon at public storage for any storage needs. She gets 5 stars in my book.

Ms.sharon is super friend and the district manageer! Had a good experience here.

I'm so happy I found this location, It is secluded and there is a manager living on the premises which make me feel even safer with having my property stored at the Cherry Lane Court location. The property is managed by Ms Sharon, She is very helpful and keeps the property well maintained.

Customer service is great. Shaun was very thorough with his explanations on the property. Property was clean.

Thanks Mrs. Sharon for your help in the transition my family and I appreciate your help and professionalism!

This location was excellent and exactly what we needed for one month emergency storage. Sharen was very nice and professional and I would is this location again without hesitation.

Angel was very helpful! She said she was new to the job, but she did an excellent job with explaining and proving quality customer service.

Great service and friendly staff!!!

Visited the Cherry Lane Ct. Location today because I was in the area pricing storage facilities for an upcoming unwanted move. The manager on duty was named Brandi. First of all I just wanna say her customer service skills are phenomenal. Even though I am going through a rough time she made my day a lil brighter with a welcoming smile upon me entering the door. She listened and was very empathetic about my situation. She was informative and very helpful which really matters to people during difficult times. Will definitely be back soon and recommending this location to friends and family.

Friendly and courteous.

Brandi was very helpful. Even while she wasn't feeling well she made sure I was taken care of. Thanks again

So I purchased my storage almost a year ago and I’ve only been to the storage three times in that timeframe. That is to say that it must have been a issue of why I haven’t been to my storage that often. Every time I went to my storage I could never get my storage to shut properly or I couldn’t get the lock to work properly. I address the situation to the supervisor Brittany who was there before and she did nothing to help me. She was very rude,nasty, and lazy and just didn’t want to help anyone do anything. It was to the point where I didn’t even want to call to inquire about my storage due to the rudeness of the prior Supervisor. Six months later today I decided to go to my storage unit to switch my locks and when I did I had the same problem so I went and asked the current supervisor Brandi can she assist me with my storage unit. From the time that I walked in the door till the time that I left the storage facility I was so pleased with Brandi’s service. She immediately found a quick solution to my problem and helped me in so many ways. She was very informational, very pleasant, and very helpful. This was the best experience that I’ve ever had from this location. She made my evening so much better til I just couldn’t stop thanking her for her kindness and great customer service. Brandi is a great supervisor and I look forward to seeing her when I visit public storage in the future.

I had the most incredible visit at this location Brandi and Sharon was wonderful and very helpful

It was a pleasure meeting Ms.Brandi and Ms.Sharon.They were helpful and informative. I would definitely recommend this location.

She was very helpful and nice....

Sharon and Brittany were both awesome, friendly, and inviting. First time renting a storage unit and they made it a pleasant breeze for me! Thanks ladies!

Very clean, quick to get a storage unit and good prices too

Britt was AWSTATS

Excellent service, fastest check-in ever

I had the pleasure of working with Ms. Brittany and Mrs. Sharon during my visit. My experience was unlike any other in the best way possible. Ms. Brittany had exceptional customer service and was very accommodating of my need to reserve a drive in unit big enough to hold the trailer and belongings I had. Ms. Brittany ensured me that she would do the best she could given the fact that I arrived close to closing. Ms. Brittany went above and beyond to locate the best possible space for me, and I was very pleased. Mrs. Sharon shared options with me of how to still take advantage of the promotions offered in a slightly larger unit that would be more fitting for the size of the trailer I had. Both Ms. Brittany and Mrs. Sharon delivered outstanding service and never once tried to sale me on something I was not comfortable with. I would certainly recommend Public Storage on Cherry Lane Court to my family friends. Their prices are competitive and and they will go out of there way to ensure you get exactly what you need.

It was an amazing experience sharen and Brit was awsome

Awsome customer service

Nice customer service, cool staff they but the management is a mess.The gate worked just 7am to 6pm for 4 months but that was not what was on their website and they added my rent $50+ in my 5th month...they are cheater !!!!!!

Great service Kevin was very helpful. They had a ton of different box’s and things to help me with my packing thanks!!

Great job! We weren't able to get to the facility until near closing time and Queen stayed late and helped us to obtain storage that day. She was very helpful and answered all our questions. We really appreciate her time and excellent custumer service!

Queen is the best..she is just awesome and so professional...I will recommend her anytime .

I am "BIG" on custom service and Latisha set the tone for a great experience at this Public Storage facility!! She was very knowledgeable about the products I needed to use for proper storage of my items and made me feel comfortable with leaving my things there. With the pricing and service I would highly recommend this storage facility to family and friends.

Young lady queen and latisha were very helpful and respectful got my mother and I situated in a timely manner. Highly recommended

5 stars is an understatement of my overall experience. I was assisted by Cameron whom made my overall hectic moving experience end with ease and reassurance. I would highly recommend this location, clean with overall great customer service. Thank you Cameron it was a pleasure, you were truly a blessing. Thank you!!

Great customer service, explained everything, we will refer everyone we know. Glad we came to this Public Storage rather than the other Public Storage located in Laurel.

Latisha provided great service.

Sign says open at 6... reality open at 930...

Latisha is the best! Always helpful nice and kind!!

Latisha was awesome and gave great service.

Latisha was AMAZING!! Best costumer service EVER. Don't go anywhere else for a superior experience. LOVE HER!!

Extremely helpful when I am forever forgetting my code!! Thanks!! Latisha

They were awesome very professional and funny.

Camren was great!

Larissa was very helpful and professional. She deserves more stars but they only allow 5.

I always have a great experience when I come into the office. Latisha is always pleasant, very friendly and helpful. She has great customer service skills and goes the extra mile to assist.

Latisha was very nice

Was a great experience, fast, friendly, wonderful dealing with Cameron at public storage!

This is my first experience with any storage unit and it was great. Latisha called me as soon as I made my online reservation and was extremely pleasant and helpful. She made my move-in seamless and I would recommend this location to anyone!

Latisha is very professional and efficient. Always helpful.

Latisha is a very good employee especially when it comes with customer service skills. I will greatly recommend this public storage to anyone especially when she is on seat

Latisha was very helpful today. I got my packing supplies and she was nice.

The manager is ghetto

Latisha helped me get everything we needed and made a stressful situation almost enjoyable.

Latisha is awesome. Very helpful

Great bargain and stellar service from Latisha! The process for getting a storage unit was quick and seamless. Additionally, despite the cold, Latisha radiated warmth with her infectious humor and personality ... almost made me forget the temperature was below zero as we toured the storage unit ... almost ...

Latisha is awesome! She has outstanding customer service. Always helpful

Latisha is alway helpful. The property is always clean when she is here. Give her a raise she is awesome.

Latisha is very nice and she make a good job.

Latisha was helpful knowledgeable and professional and provided great sevice

Well kept. Left uninterrupted to complete our tasks.

Latisha was very good, she was very knowledgeable and friendly. she made sure I knew how to open and close the gate to my unit, she let me try the code on the lock box and ask me to take a picture of the card with the code and other info on it just in case I forgot it. But she was quick to say that I could always come in the office to retrieve it.She was very pleasant very, very helpful. The office was clean and everything in place nice and neat. Thank you Latisha

LATISHA was wonderful and very helpful. Very professional

Cameo was excellent and the property was clean and once again Cameo was a perfect representative!!

Cameo and Marlin were found to be very attentive and informative. When informed that the lights were out in the hallway of our unit, they were replaced immediately. We found them to be understanding when we said we were moving out things out. They were very thorough with the proper procedures and policy on how to leave the unit. The place was easy to access but I would certainly recommend some rodent proofing around the facility.

Dropped in to pay my friends monthly bill for him and I was very impressed with the customer service I received from Ms.Cameo! Very pleasant, friendly, knowledgeable and courteous! I normally never do reviews but yesterday I was really pleased and impressed! I hope this reaches her, keep up the good work

I love this location. great every time I go.

It's really great

I went in today after a hectic day to get a storage unit. Marcus and Denario were there and were very professional. I could tell one of them were still in training but that didn't stop him from providing me with excellent customer service. They showed me all my options and even helped me protect my items while in storage. They have all types of packing supplies here. Thank you Marcus and Denario for all your help making my moving day way less chaotic than it was.

Latisha is great!!

Latisha was absolutely wonderful - from the first phone call to the last meeting to end my rental contract! She had a positive attitude and was informative and very accommodating - which was quite helpful in relieving my stress since I needed to get a large unit for a last minute move. I highly recommend this public storage facility.

Latisha was very helpful, and Pleasant. I would recommend going to this location, because of the service that I received.

I had a great experience renting my storage unit today. Latisha was extremely friendly and professional not only did I get exceptional service I got a great laugh. Denario was friendly and helpful as well. They are a great team and I will definitely be recommending this place to everyone.

Denario and Latisha were awesome

I was not happy about needing storage, but Latisha made everything okay. The location is clean and her service was amazing. Good job Latisha.

Today I was in Public Storage and I wanted to thank Lawrence and Denario for there great Customer Service. My brief time with them the collective help made my rental experience and interaction with them a great experience.Please convey my compliments to them. I will certainly tell others to come to the cherry lane location, and the service they will receive. Keep up the good work.

Latisha was very helpful. The property is very clean and she is professional.

Latisha is very good at what she does.Very professional and effective. Save time and money with her.

Denario gave me excellent service today I went to check the property out and it was exceptionally clean and secure. I will definitely be recommending this property to my friends and family!

Latisha was awesome! Great customer service and very friendly!

Lawrence was wonderful! Very entertaining during my walk through with plenty of laughs.

Latisha and Denario were very helpful and willing to help! I enjoyed the customer service I received from them. Very pleased.

I came today to get a storage unit and met with Latisha and Denario. They provided us with great service!

Denario and Latisha provided us with great fast and friendly service today!

I'm my way to the public storage today I was so depressed, and the team that I met made my day, I came out of there very happy. The customer service was excellent and I'll recommend that to anyone.

The staff (Latisha & Denario) were very courteous, knowledgeable, and helpful. Fast and professional, not a waste of time. Unit and facility was clean with plenty of parking. Facility located close to town mall, fenced in, near industrial area, appears very secure. Thanks again, Latisha

Denario give me great customer service very good and keep the good work

Denario was super helpful with my move today!! :-)

Denario was very helpful. He explained everything to me and got me set up in no time. There were other customers waiting because there's only one station there but I got individual attention. He took his time taking care of my specific needs and never rushed me unlike other places. Go see Denario !

many ceiling tiles missing leads to lax security In winter doors usually will not close so bldg. is very cold in summer birds fly inside. unable to have personnel to put second unit on the auto pay set up for first a/c

I have been storing with Public Storage for years now. I went in today to get a unit and met with Denario. He was an extremely professional young man and had excellent customer service skills. Am looking forward to my stay here.

Danario was very helpful friendly staff

Latisha provides great service. Friendly and fast.

Emmanuel is great and provided excellent customer service. Clean facility!

Very nice place! Christine was very pleasant and helpful. I would recommend using this location

Worst customer service I have ever experinced . Sad when you call to inquire about your account and why you never got a call that something was wrong and Manny as he calls himself tells you he has 1,000 units there and dont have time then hangs up on you . Poor poor service

Manny was great to work with and the facility is very nice. We need to store our RV for several months and they reserved a spot for us and allowed us a week to come out, inspect it, and sign the lease. This is especially nice since RV spots are in great demand and go very quickly. Again Thanks Manny.

just wanted to say Manny was very helpful and up front very fast service and very nice guy will continue to do business with this property.

Great customer service at this location. We came in shortly before closing because that was most convenient for our schedules. The guys were friendly and didn't give us any problems although we came in so close to closing. All of our questions were answered and if we didn't completely understand something, they had no problem explaining in further detail. We even walked out with a few moving products that we hadn't planned on purchasing. Very personable and professional team! I appreciated the follow up call a few days after we came in. Keep up the great work!

Awesome experience! Nice facility, good access times, clean, and very well maintained facility. Neffe was incredible, professional, knowledgeable, and very helpful. She checked me in, and clearly explained everything. Thank you again Neffe

Got a really good deal on an outdoor unit, which was great because I was able to park right next to my unit and not have to walk far w/ my furniture (I was exhausted). Move in process went very smoothly, and I have no complaints.

I found this location while shopping around for storage units. Both Neffe & Manny were very friendly and helpful. Awesome customer service! This property is safe, secure, and clean. I feel very comfortable storing my items there. The space is drive up and easily accessible. They also sell boxes and tape. Awesome place and affordable prices.

Good experience overall at the Cherry Lane Ct location in Laurel, MD. Manny helped us out and he was great. He walked us through set by step and was really helpful in knowing what to show us in storage units. However, the call center who set us up for the initial appointment did a HORRIBLE job and I wouldn't even rate them 1 star. They're in another state, sitting behind a desk and reading off information to the customer from a guide. They don't see the storage units nor do they have any knowledge of what really fits in the size storage you need. Once I got to my appointment, I was misinformed about the storage unit I needed with the given information. So I was forced to go up several sizes and pay more than double my initial quoted price. ABSOLUTELY UNEXCEPTABLE 👎🏻 The associates needs training so the customer doesn't get screwed over. Great job to Manny, company needs to recognize great employees.

Great secure clean facility. Neffe and Manny was awesome! They both were very professional and friendly and ensured that all my needs were met. Will recommend

My guy many made sure I had a perfect unit to fit my needs

Outstanding service from Learaine at Cherry Lane Ct. in Laurel. After being disappointed with the quality of the facilities at 2 other Laurel locations, I was sent to Cherry Lane Ct. Not only are the facilities FAR more secure & clean, but working with Learaine was wonderful! Such a huge relief! Hours of access are also better at this secure facility. Thanks, Learaine!

After being disappointed with the facilities at two other Laurel locations, I was referred to Cherry Lane Court. What a difference! Not only are the facilities cleaner and more secure, but Learaine was there! We were so happy with the service provided by Learaine. She really helped us to feel as if we had made the right choice. Wonderful customer service!

Manny was very pleasant and I am beyond appreciative of the service he provided me. He was patient and took the time to educate me on the terms of my lease. I would certainly recommend PS to anyone in need of storage!

The service was available asap.....and customer services was great....thanks Learaine

very nice service from learaine very nice person about the storage units we been using public storage for over 4 years but the public storage at cherry lane court the rooms are always very clean.

While in destrought and not excited about moving, I rushed to the nearest public storage place to rent a bin. Immediately was welcomed as soon as I opened the office door. That alone made me smile. As I approached the front desk and gentleman named Manny introduced hiself and told me all the info I needed to safely store my beloved belongings. As I paid for the unit after he showed me the facility and made me feel so good about my choice with public storage and this location! Huge thank you to Manny for making my life a little easier!

My visit today was pleasant I enjoyed my visit!! Miss Learain who work there good job.

Hassle free

Learaine and Manny where very helpful and the property was very clean. My move in was easy and quick!

Manny had me in and out in less than 30 minutes and was definitely a huge help!! This place is great!!

Every month I come in to make a payment on my space Learaine offers the best customer service. She always answers any questions that I have and offers a smile!

Manny is AMAZING! !! Very helpful! !! He deserves a raise! #thecustomerisalwaysright!

Learaine did a great job. Professional and friendly. Highly recommend 😀

I found out that all of items we're stolen. I received an email instead of a phone call. I am very crush all of my items that I work so hard to pay for was stolen and no one notified me or even bothered to check.

Well I only been a customer for a few months but every time I go up there the customer service is excellent it's one gentleman in particular I think his name is Manny always friendly and very helpful with whatever I need I have to say it makes the whole experience Pleasant because I visit my storage unit frequently

Great Customer Service I started off at the public storage further up the street what units they had available didn't really meet my needs but the employees quickly found me a nearby location that would better suit my needs. Learaine was ready when I got there with multiple choices to choose from and by unit 2 I was ready to purchase and move in. Great service, great facility, great people. Definitely would recommend this location to others.

I met a young lady named Learaine who was extremely helpful. I came in looking for information about renting a storage unit. She was very patient and answered all of my questions. She got me such a good deal I rented a unit right then and there. She went above and beyond to make this an overall smooth experience for me. Thanks again Learaine!

I was helped by two people over the phone at various times while making arrangements, and Learaine was undoubtedly the better. She was patient and extremely helpful since this was my first time getting a unit. I was running late for my appointment and really pushing it close to the closing time, but Learaine was understanding and even willing to wait after closing if necessary. When I arrived she was friendly, professional and didn't make me feel like I had been an inconvenience. Overall, she made this an easy and excellent experience. Thank you so much Learaine! I got an 8x10 for a one bedroom and it was perfect. The unit extended very high up so lots of room to pack upward.

I had a wonderful experience this past weekend, arranging our storage space. Learaine's professional demeanor, knowledge of the process and answering any questions I had, made the experience quick and understandable. The storage space itself was bigger than I thought and should be more than adequate, in assisting our family during this transition from one house to the next. Much obliged.... /Kevin

Great customer service by Learaine. She was extremely helpful in getting me into my unit and making it as simple as possible for me.

Zeni I hope you are doing well

I met with a fellow by the name of Manny, he was filling in at the time when it was supposed to be slow because of the upcoming holiday (Thanks Giving week), he was by himself at the time and maintained a very professional persona even when other customers barged in while he was assisting me in the rental. Their rudeness did not affect him at all. He answered all my questions and provided me all the necessary details. I had a very good experience at your facility, his assistance was most appreciated and a credit to your company.

Great customer service.. Zeni was very pleasant and extremely helpful...

Zeni was great ! Even though she made me get another lock she was very professional and informative

Zeni was great yesterday ! I came In Upset about some personal things and she laughed and joked from the time I got in to the time I finished making my payment ! She turned my whole day around I love going in office just to see her face ! Nice job , And WONDERFUL customer service skills.

manny was great in assiting me with my unit. he had me up in running in no time!!! thank you

Candis was very efficient. She helped me with my payment in a timely manner. She also answered all my questions

Zeni was great

I met with Jevaeda and Chris in the front office, they were friendly and professional. They seemed to care about my concerns and they answered my questions thoroughly. So far, i've been receiving top notch service, thus i have no complaints and i have recommended this storage company to my friends and family.

My last experience at this facility was very pleasant because of the utmost professionalism of Devon. He took his time to serve two customers simultaneously without making them feel like they are waiting for service; a skill that is very rare. I believe that many will find him to be an excellent customer service representative.

Devon was very polite and professional.... This guy needs a raise..seriously

This is by far the best public storage in the area. I visited this location about a month ago and once again today. Their service is GREAT! There was a young lady at the front desk by the name of Javaeda Martin. She answered all my questions and had a very professional and pleasant demeanor. I highly recommend this location to anyone looking for storage solutions in the Laurel, Burtonsville, and even uptown Silver Spring area.

Both Zeni and Manny, they were both very informative and knowledgeable about the property. Their level of professionalism was exceptional.

I have been a tenant since December of 2014 and from the day i moved in i have always had a great experience with Jevaeda she is always so pleasant and nice and very informative. ..i would recommend this public storage because of my experience with her.

Stephen gave great customer service skills

Store 25754 was very helpful. They shoveled the snow away from the front of the unit for us and let us see the unit before we signed any paperwork.

I have used public storage before but the service was just ok.I met with Jevaeda today and i had an awesome experience.She gave me all the information i needed then she helped me with all my concerns.I was so impressed with her so I just had to get the storage space. She has a positive energy and with her there i will do business with public storage anytime.

Renting a space at this public storage has been a wonderful experience for me. The manager is very professional, she took her time on several occasions to explain every step of the process. What particularly stroke me about this location was the clean environment and the fact that the manager will call after a day or two just to findout about our experience and to remind me to pay our bill on time or risk paying the late fee. Jevaeda is a wonderful person ,thank for your advices & help you are simply the best! Jean

Stephon, gave me excellent customer service, and helped me with everything i needed help with. Very nice respectful gentlemen. Would recommend Public Storage to anyone!!

JEVAEDA, Was the best customer service person I've met in my life. She helped me with showing the right unit and even took her personal time to make sure I was able to move into the unit properly. She is a great asset to the company and deserves a raise or anything to move up in the ranking of the company!!!! If you ask me!!! All I can say is thank you JAVAEDA for making my experience worth a while. Thanks public storage for hiring such a we'll rounded individual.

I looked up a inquiry on how to transfer my storage information from a South Carolina unit to a Maryland location for future references. And Javaeda was more than pleasant,patient and kind. Even over the phone it was the best I could hope for. She was very understanding and answered all my questions to a point where I knew exactly what I was getting in to. I love customer service like this! I will definitely recommend this area to anyone who may need it! Thanks again!

s Stephen and Jelwez provided with excellent customer service.

Good customer service very professional

Very professional and courteous! Made this part of my moving experience very pleasant and comfortable. #Javaeda

Very friendly and knowledgeable staff! The manager Jevaeda helped us quickly and easily and was able to answer any questions we had. Nice place

been there 12 years great people

Jevaeda and Stephan was greate and provided excellent customer service and I will always go to the for Assistance when There

Exceeded our expectations!!!! Stephen, Gloria & Jevaeda were very hospitable :) They were Funtastic!!!!!

Andre service was excellent.

I received outstanding customer service from Joyce. I am very impressed with her friendly service and knowledge of the company. I'm pleased and would refer anyone to this clean and secure property.

Andrea service perfect

Great experience! Greeted by Andre who took the time to explain everything. I visited another property in the area and the clerk had no personality. If you asked a question, he looked at you like you were disturbing him. Andre was completely different. I am glad I went with this property. It is clean too.

Excellent customer service! Courteous staff; Andre is very amiable and answered all of my questions. 5 Stars.

I thought the amount of service was great!!! Very good salesman skills!!!

Joyce was an awesome public storage rep with explaining in details all I need to know about the storage facility and rates that applies.

Andre was very cautious and professional. ..service was great

Andre provided fantastic service.. Very helpful and easy to work with. I recommend this location in Laurel.

I received out syl tanning service from Joyce while rent a unit at this property. She did her best to save me as much money as possible and provided laughs along the way.

Excellent service by Joyce

Andre svs was outstanding

Andre showed astonishing professionalism... I was very pleased!!!

Working with the people at this Public Storage was a delightful and pleasant experience. Andre and Joyce (the prettier of the two) were most helpful and personable. Andre was professional and seemed genuinely interested in having me get only what I needed. I would recommend this location to anyone. Thanks, again, PS folks!

Andre's service was excellent!

Working with Joyce was a great pleasure. She was great with customer service and quickly set me up with the perfect storage unit. I look forward to doing business with Public Storage!

Joyce good service

Xreceived great service from joyce

Andre is awesome!!!!!! Best service ever!!

Joyce was very pleasant and very professional in her service today. I would recommend this facility to anyone looking for storage facility.

Andre gave a grate service today I will recommend a friend or family

Andre was great and very helpful to me and my sis in renting a storage room.

Very good customer service from Andre.

Andre was so helpful! The process was easy and he was really friendly!!!

Great customer service. Wonderful people. Served by Joyce. Public storage is lucky to have her working for them. Keep up the good work PS.

Storage was good. Andre is a good man

Andre assisted me and he was great! The storage unit was clean and easy to access. I have no complaints!

Andre was very professional and timely with my reservation I made online. He was prompt and called me directly after I made the reservation and was very informative about all of the specials Public storage has to offer, will be recommending to friends and family!

Andre was awesome. ..quick service with full explanation

Easy to use good service, Andre was very helpful. I was here many years and never had an issue.

Andre gave me good service

Andre did a fantastic job getting me set up for storing my stuff. Great job!

Francis was very pleasant but he needs to be more fluent with the paperwork and contract as he was a little off. Nice guy.

Andre gave me a great service

Andre was quite efficient. He was very good.

Very good

Wonderful Francis

Friendly and helpful service. Clean and orderly environment.

Love it Andre was great

Francis was very good

Francis was awesome. Thanks Public Storage

Fabulous service!!!!! I am always greeted with a positive energy and a warm smile whenever I go in. I recently had a small problem with my unit and Andre was able to get in touch with the right people to correct the problem in a timely manner. If you happen to run out of boxes and other supplies, I love the fact that it’s all onsite. After 2 years of renting here I must say having a professional and knowledgeable person like Andre is truly a valuable assist to Public Storage’s company!!!

Andre Ellis was a complete professional in assisting me today. Great asset to Public Storage!!!

Was helped by Andre, Francis and another gentlemen who helped us out with jump starting our car. 2 years of storage and we we're satisfied with their service. They are beyond helpful.

Great service

Great help excellent service recommended promotion. Lorrane

Great experience. Lorraine is very professional and knowledgeable.

Had an issue with my bill and autopay. Lorraine jumped right on the issue and resolved it in record time! - I appreciated her professionalism and attention to my needs! Tracy McAbee

Great service Lorraine was very helpful and polite.

Stopped in for information on renting a small storage unit for when I sublet my room next semester while I'm studying abroad. I told the property manager, Loraine, my budget and an idea of what I was looking to keep there. She was really helpful and seemed genuine in wanting to help me find the unit that would best suit me, unlike the experience I had with another company that seemed more interested in trying to sell a more expensive unit that I didn't need. I was shown the options in my price range and the available packing supplies they offer, in case I needed them. The facility was tidy and seemed safe and secure. Looking forward to working with Loraine early next year when I need to rent the unit!

I came in to inquire about renting a unit and the manager, Lorraine, was extremely knowledgeable and helpful. She got my girlfriend and I set up with all the supplies that we will need to start getting ready for our move and even showed us a few different sizes and helped us brainstorm to give us an idea of how we will need to pack our storage unit to maximize the amount of space. All in all, we are both feeling really confident about our move and we will definitely be recommending this facility to all of our family and friends!! IF YOU ARE THINKING ABOUT RENTING, DEFINITELY COME HERE AND ASK FOR LORRAINE! She's very warm and friendly and will make your entire experience less overwhelming.