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Address

8410 Broadband Dr
Frederick, MD 21701

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

301-969-4094

301-969-4094

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site
  • Small, Medium & Large Storage Units

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

301-969-4094

301-969-4094

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site
  • Small, Medium & Large Storage Units
Close Location Details View Location Details
Reserve TodayMonth-to-Month Rent, No obligations
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    5'x5'
    Online only price
    $ 76/mo
    Small 5'x5'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 76/mo $ 76
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    Limited availability

    No Obligation

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    5'x10'
    Online only price
    $ 127/mo
    Small 5'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 127/mo $ 127
    Hurry!
    Limited availability

    No Obligation

  • Memorial Day Promo
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    10'x10'
    Online only price
    $ 191/mo
    Medium 10'x10'
    • Outside unit
    • Drive-up access
    $ 191/mo $ 191
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 220/mo
    Medium 10'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 220/mo $ 220
    Hurry!
    Limited availability

    No Obligation

  • Save Impression

    10'x15'
    Online only price
    $ 255/mo
    Large 10'x15'
    • Outside unit
    • Drive-up access
    $ 255/mo $ 255
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x20'
    Online only price
    $ 275/mo
    Large 10'x20'
    • Outside unit
    • Drive-up access
    $ 275/mo $ 275
    Hurry!
    Limited availability

    No Obligation

  • Save Impression

    10'x15'
    Online only price
    $ 292/mo
    Large 10'x15'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 292/mo $ 292
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x30'
    Online only price
    $ 439/mo
    Large 10'x30'
    • Outside unit
    • Drive-up access
    $ 439/mo $ 439
    2 unit left!
    Limited availability

    No Obligation

Nearby Self-Storage Locations

Resources from the Help Center
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Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 403)

May 20, 2023
Google Public Storage Lidia Bonilla
Went in today to enquire about a storage unit as we already have one in Virginia but have moved to Frederick- we were pleasantly helped by Tracy! She was so kind to help us get situated here and also helped us with our vacating process for the storage unit we have in Virginia since we’ll no longer be using it. We are thankful she was there to walk us through the steps of the whole process!
May 15, 2023
Google Public Storage Ladybug Glover
I appreciate Shamair's knowledge so much. I would recommend this place to all my family and friends. She has been wonderful to talk to.
May 15, 2023
Google Public Storage Sly Garner
Shamair was very detailed in giving me options. I had been a few other places and their customer service was not good. I look forward to working with Shamair!
May 6, 2023
Google Public Storage Emmanuel Paul
May 6, 2023
Google Public Storage bentu paul
Shamair was very professional and help me in finding and selecting everything that I needed. She is always helpful and very kind. Thanks Shamair for all your help!!!!!
April 7, 2023
Google Public Storage Marcus Little
Fantastic experience from start to finish. Tracy was fantastic! I wish more businesses were ran like this one!
April 5, 2023
Google Public Storage Martina Alston
Such an easy and seamless rental experience. A huge thanks to Tracy for being most helpful and accommodating!
April 4, 2023
Google Public Storage Avonne Wade
Tracy was great with the rental process
April 4, 2023
Google Public Storage Eric Milton
Tracy was great to work with and accommodating. Great place to store all your stuff!
April 2, 2023
Google Public Storage N J
Wonderful service I felt helped and appreciated thank you
April 2, 2023
Google Public Storage Kevin Garcia
Shamair is great!
March 16, 2023
Google Public Storage Antonio Porter
March 15, 2023
Google Public Storage Mister Charlie
I ordered a space from Shamair today. Customer service was great. She was very helpful and knowledgeable. I would recommend this place to all my friends
March 6, 2023
Google Public Storage Jaison Wright
The young lady Shamair showed me how to use the gate from my phone. Very thankful
March 6, 2023
Google Public Storage Stephon Andrews
Great customer service here
February 13, 2023
Google Public Storage Aluy Li
Simple enough. Clean facility, rented online
February 9, 2023
Google Public Storage Yolanda Jamison
I rented a few units between 2 stores that the manager helped me with. Every time I need storage I come back to the same person. Always very helpful in the storage process
February 1, 2023
Google Public Storage Danny Day
Shamair is personable and knowledgeable and makes storage rental a pleasant experience. She makes the extra effort to accommodate and answer any questions. Always a pleasure to deal with!
February 1, 2023
Google Public Storage Margo Mehoke
We just rented our first storage unit and had a very pleasant experience here. The facility is very clean and seems secure and safe. Shamair was extrremely helpful and friendly.
January 13, 2023
Google Public Storage Oscar Mazariegos
Shamir is awesome very helpful
January 12, 2023
Google Public Storage Adrienne Moss
The manager, Shamair, was very patient with me explaining every detail and assisting me with the apps. It's nice to know that if I have a question , all I have to do is call.
January 12, 2023
Google Public Storage Winnie Bell
Clean
January 7, 2023
Google Public Storage Monea Hebron
Shamair thank you for the great customer service very professional and friendly!
December 28, 2022
Google Public Storage Allie Adams
We used this storage unit for 6 months and has a good experience. The unit was easy to access using the mobile app. The interactions we had with staff were always very friendly. The move in/out process was very simple. I’d recommend for any storage needs.
December 19, 2022
Google Public Storage Jeff Cumana
Excellent service, the only reason why I’m stopping this service is beacsue I’m moving to a house with a Garage. Thanks Shamair for being so helpful!
December 6, 2022
Google Public Storage Eli Perfumes
The manager was very nice and helped me rent storage
December 5, 2022
Google Public Storage Aimee Phou
Very nice young lady. Her name was Shamair.
December 5, 2022
Google Public Storage Debra Lee
Wonderful customer service reps. Shamair is very friendly
December 4, 2022
Google Public Storage Judy Dartt
I was charged for the month after unit was cleaned and emptied. $244.00. Poor customer service.
November 15, 2022
Google Public Storage Liam Andy
November 10, 2022
Google Public Storage G Hart
Avoid renting from Public Storage! As soon as you rent a storage unit from them, they will significantly raise your monthly rent. Highly unethical.
November 7, 2022
Google Public Storage Joshua Rohmero
New location. Very clean. Manager is nice and helpful
November 3, 2022
Google Public Storage Kathy Snowden
October 31, 2022
Google Public Storage Rob Hummel
Shamair is the Best!!!
October 24, 2022
Google Public Storage Carlos Santos
Kristen was amazing!! She help me with renting a storage room, fast and friendly service.
October 7, 2022
Google Public Storage Savage King
Jenn was amazing at the other location!!!
October 2, 2022
Google Public Storage Mosvy Supa
September 30, 2022
Google Public Storage Kristen
Cost keeps increasing. Just got an email saying it's going up over $30 more per month. Time to find another facility. Tired of the increases.
September 18, 2022
Google Public Storage Nic P
Shamain at the front desk was amazingly helpful, friendly and knowledgeable.
September 16, 2022
Google Public Storage Andrew Laabs
Shamair was very helpful and found me the unit I needed. Thank you.
September 7, 2022
Google Public Storage Risaa Events
Thanks great job !!!!! Shamair.
September 2, 2022
Google Public Storage Michael Friese
Top notch service. One of two public storage facilities I use. Couldn’t be happier to store my stuff at both locations. Thank you, Kristen and team.
August 15, 2022
Google Public Storage Amber Smith
DO NOT RENT HERE! They incorrectly charged my credit card over $200. I called multiple times, left multiple messages and no one ever called me back. I then had to talk to the corporate office multiple times, and they kept telling me they had to contact the property to issue a refund. After MANY phone calls over TWO MONTHS, someone in the corporate customer service finally issued me a refund for the WRONG amount. I'm still missing $21.19, and although that isn't a large amount, the fact I have spent HOURS on the phone with their very poor customer service, I want every penny that they stole. This place is an absolute joke. IF THEY INCORRECTLY CHARGE YOU, YOU WILL SPEND MONTHS TRYING TO GET IT BACK.
August 1, 2022
Google Public Storage Cai na realidade realite
Segurança bom trabalhador
July 4, 2022
Google Public Storage Veronica Ocampo
Shamair made our storage rental very easy and pleasant. She was welcoming and understanding of our needs. Very patiently she walked us to the two units that suited our storage space. Shamair was also very knowledgeable of the administrative steps to rent a unit from beginning to end. The cleanliness of the units and common spaces is notable. I was very happy to meet such a kind person on my third day of stay in Frederick, she was a kind and smiling ambassador to this city.
July 1, 2022
Google Public Storage Gtm Tattoo Alan Rojas
Shamair was very nice and helpful Good service
June 20, 2022
Google Public Storage Tina Shrewsbury
Kristen at the Broadband Public Storage has been so helpful and very accommodating. She promptly calls back to answer any and all questions.
June 17, 2022
Google Public Storage Amanda Neidrauer
We paid almost 400 dollars a month for a temperature controlled unit to avoid mold. We ended up having 1800 junk come and take away out sectional couch, a king size bed, and more... because it was all ruined with mold. We had insurance on the unit. However after reading the fine print, they would only pay up to 250 for property damage due to mold (if they even assumed the responsibility for it) and that's after a possible 100 dollar deductible. So 150 for my $1750 couch and $2500 bed... and I haven't even gone through linens and clothing yet. DO NOT USE them... or don't pay for temp controlled because it's pointless. As soon as you walked into the building, all you smelled was mildew.
June 13, 2022
Google Public Storage Madison Johnson
Clean facility and shamair is a pleasant young lady.
June 2, 2022
Google Public Storage D L
Some say customer service is hard to find these days but not here with Shamair! Total and complete friendly help always!
May 14, 2022
Google Public Storage Stephanie Moore
Excellent service and the manager, Shamair, was extremely helpful and courteous. I would highly recommend this location if you are in need of storage!
May 1, 2022
Google Public Storage Paul Duncan
Been here for 6 months or so and they just jacked the price another $100. Cannot access at night and the climate control does nothing fir moisture
April 6, 2022
Google Public Storage Jennifer Osborne
Kristen was super helpful and absolutely delightful! A Godsend. Everyone at Public Storage has been kind, professional and a joy to work with especially in a stressful time. Shout out to Jennifer at the Grove Rd. location also!
April 3, 2022
Google Public Storage Lauren Jones-Oriaku
March 24, 2022
Google Public Storage Randal Jones
Kristen Was Very Nice When I Came In For Pricing! Thanks For Your Help.
March 8, 2022
Google Public Storage Carmen Montana
Kristen is a very respectful manager and was very helpful when I came to pay
February 22, 2022
Google Public Storage wilma and Nachelle flores Mangual
I had the best experience at this store. The property manager Kristen is great she provides great customer service and she keeps the property very clean. Need storage this is the place.
February 20, 2022
Google Public Storage Marsha Waters
This location is awesome! Starting with Kristen, who provides phenomenal customer service to the overall cleanliness of the property, I give this location 5 stars! If you want the best in first class service, go see Kristen because she exemplifies what great customer service should look like!!
February 19, 2022
Google Public Storage Patrick Melong
Great customer service. I recommend to come here for the best experience.
February 1, 2022
Google Public Storage james sanford
The facility is always clean and orderly. Kristen is always friendly and helpful.
February 1, 2022
Google Public Storage David Parker
Christine was very helpful in ensuring I could make a payment and not incur additional charges for my unit. She was professional, wonderfully efficient, and an overall delight. She is definitely a credit to Public Storage.
January 31, 2022
Google Public Storage Bailey Kessing
Clean and easy. The Staff were incredibly nice and helpful.
January 30, 2022
Google Public Storage Carrie Flax
Kristen was extremely pleasant and helpful. She explained our lease agreement very thoroughly and was a pleasure to talk to.
January 21, 2022
Google Public Storage Katalaya Kbe
December 31, 2021
Google Public Storage Sarah Conway
This place smells like straight up mold and is right in a flood zone. A horrid place for a storage facility. We moved our items after only a month after repeatedly smelling like mold.
December 27, 2021
Google Public Storage Sarabeth Queale
Not affordable at all. Fredrick in general tends to be expensive, and this storage facility was the only one within an hour with availability during the summer '21. The need to store our apartment furniture was immediate, so we bit the bullet and started paying $200/ month for a 10x10 climate controlled unit. Also, the rent increases again in January '22. This location in particular has a transparency problem. When we reserved our unit, the representative told us that the unit only worked with the "special and super secure" lock system. She told us that a regular pad lock would not be allowed or function for the unit. This special lock was $20 and very finicky. As soon as we entered the facility, we saw that everyone was using regular pad locks. We've rented from Public Storage at other locations in the past and haven't had these problems: reps lying about locks, insane pricing, and frequent rent increases.
December 20, 2021
Google Public Storage Alan Dale
My appreciation to Kristen for top-notch customer service. She is polite and knowledgeable; the literal embodiment of courtesy, professionalism, efficiency and patience which is not too common these days. Excellent. Five stars for Kristen.
December 14, 2021
Google Public Storage claudia Weedon
Came in to pay and its very clean!
December 6, 2021
Google Public Storage Desiree Williams
Shamair helped me pay my bill she is awesome!
November 15, 2021
Google Public Storage Rebecca Sines
Mold. And they won’t do anything about it. Watch out.
November 13, 2021
Google Public Storage Kathryn Burke
MOLD and NO RESPONSE FROM PUBLIC STORAGE- I’ve been renting a space at the Broadband location in Frederick, MD, ever since they opened. The price was reasonable until about May of this year when Public Storage decided to double my rent. I recently went to pick up my Halloween decorations. When I entered the facility, I immediately encountered an odor. Another renter was there. She had a large unit open. She warned me that the HVAC at the facility had not been working (which she learned from the property manager) and her unit was filled with mold. Upon opening my unit, I found that I too, had mold in my unit. I spoke with the property manager and she was trying to engage a higher level manager. Since then I have left a message on their site and emailed them, but no one has even had the courtesy to call me back. By the way, I have a perfect payment record. I’ve been paying for a climate controlled facility to avoid just this type of issue. There was never any warning to customers that the HVAC system was having problems to give us a chance to remove things that really need to be protected from climate related issues, such as my artists canvases, which are quite expensive. I’m extremely disappointed with the lack of service I’ve received. NOT RECOMMENDED.
November 7, 2021
Google Public Storage Sarah Daniels
Very clean and secure facility. Management is responsive and pleasant to work with! We highly recommend.
October 25, 2021
Google Public Storage Frederick Kyere
Good customer service, good security good easy to access
October 4, 2021
Google Public Storage Kirstie Albright
September 26, 2021
Google Public Storage Abraham Sannoh
Linda was an amazing representative. She has an outstanding customer service experience that I would recommend to anyone!!
September 25, 2021
Google Public Storage Jeff Booth
September 20, 2021
Google Public Storage Santiago Mejia
When we went to secure our storage facility there were 10 or more customers waiting ,Employee Kristen maintained her composure and gave all customers professional and friendly service. I am very pleased with Ms.Kristens professional service and attitude. Great place to do business at🤗
September 17, 2021
Google Public Storage LaVarr Wallace
Mrs. Kristen was very helpful and informative. Job well done. Thank you for your help.
September 8, 2021
Google Public Storage Robert Dodson
They have always provided me with what i have needed with great rates. The service is great. Property is kept clean and neat. Kristen is a pleasant face to see and is always very helpful and accommodating.
September 8, 2021
Google Public Storage Tamara Frank
Top-notch customer service!!! Met the most amazing woman at Public Storage on Broadband Dr. Nicole takes the personal touch with her customers to a whole new level. I’ve worked in customer service for years and this lady is outstanding! Nicole was so polite, considerate, kind, extremely helpful and very professional. She took time to meet all my needs and even walked me through the complete process with patiences. Good service is hard to find these days. I’m so fortunate to have had the opportunity to meet this beautiful soul. Nicole’s genuine personality and glowing smile can light up any room. Thank you for a job well done!
September 1, 2021
Google Public Storage Sharon Ward
I wanted to say how happy I am with the excellent customer service I receive from Kristen at Public Storage. She always goes above and beyond what is expected. I receive a lot of shipments from my company and it's at times hard to keep up. Kristen will not only accept my deliveries but she will place them in a safe location until I'm able to make space for them. She is always so friendly and pleasant to work with. Thank you so much Kristen...you are awesome!
August 25, 2021
Google Public Storage Ken Dougherty
Kristen was very pleasant and professional. She got me in and out, with the storage unit I wanted, quickly and without any hassles. Unit was clean and well equipped.
August 20, 2021
Google Public Storage Forest Robinson
Good service, very helpful with handling my problem.
August 20, 2021
Google Public Storage Chrissy D. Ramcharan
Great service!
August 12, 2021
Google Public Storage Alex Gudat
Kristen provided outstanding service! She made renting a storage unit easy and efficient. While still pricey, Public Storage was the most competitive solution in my area. The Broadband Drive location is clean and well maintained. I am renting a climate controlled unit. While humidity in the units seems to be an issue, there are always available rolling carts and the secure access doors all work. I have stored elsewhere before and this Public Storage facility is the nicest I have used.
August 5, 2021
Google Public Storage Jacob Mueller
Great facility and the lady up front was super nice
August 2, 2021
Google Public Storage Renitta A
Kristen provided me with excellent customer service. I didn’t feel rushed at all. Very knowledgeable!
July 28, 2021
Google Public Storage Rick Katzen
Kristen was terrific. She helped us move from a large unit to a smaller one, and the move was seamless Great job, Kristen
July 25, 2021
Google Public Storage Madison Angus
Amazing service !
July 25, 2021
Google Public Storage Dontae Angus
Great service ill recommend public to everyone
July 18, 2021
Google Public Storage Dawn Lester
Nicole, the relief manager, did a wonderful job answering all of my questions and getting set up in my new unit. She is a delightful person to work with.
July 6, 2021
Google Public Storage Eric Powell
July 5, 2021
Google Public Storage Andrew Lyons
I appreciate the kindness from Kristen at the front desk. I came in with 10 minutes left before they closed and she kindly accommodated me with a storage unit. I would recommend this location to anyone.
July 2, 2021
Google Public Storage Steven Buser
Exceedingly clean and great service. Thank you, Kristen!
June 7, 2021
Google Public Storage Ben Voss
Kristen was a delight to work with. She was very helpful.
June 7, 2021
Google Public Storage David Troxell
I have been dealing with Kristen and she has been amazing to work with. Kristen is very knowledgeable about Public Storage and will answer any and all question. Kristen has a awesome personally.
May 2, 2021
Google Public Storage big mike
Very nice and smooth transaction. Kristen the property manager, went above and beyond, to make sure my unit transfer was quick and easy.The place was also very clean and well organized. If you're looking for a storage unit, look no further.
April 27, 2021
Google Public Storage Dan Webb
Rules were clear and simple. Extremely clean. Any questions I did have were answered instantly by this great employee named Jenn.
April 14, 2021
Google Public Storage Robert Medford
Always a pleasure when I stop in to pay my bill and inquire about additional space. Jen and her team are always ready to accommodate.
April 10, 2021
Google Public Storage Jackie B
Jen the property manager was great! Very friendly and not pushy on forcing a purchase at all. The prices are definitely reasonable and the location is very clean. I'd definitely recommend
April 10, 2021
Google Public Storage Christine Dolaway
Very clean storage facility and easy access. The manager Jenn was very friendly, informative and took time in accessing our needs. My husband loved how it knew who he was when he would enter the passcode... would recommend anyone looking for storage needs to use this facility.
April 5, 2021
Google Public Storage Asaf-El Afterlife
This is a great place I meant Jennifer and beleave me she made me feel right at home she the best ill be there 5 months
April 4, 2021
Google Public Storage Chris
Clean and easy to get to. Always friendly and polite.
April 3, 2021
Google Public Storage Madison Rolls
April 3, 2021
Google Public Storage Chloe Cain
Jennifer provided excellent service! I absolutely would recommend this location!
April 2, 2021
Google Public Storage Arturo Quinto
Very clean facility! Friendly staff...
March 11, 2021
Google Public Storage Daniel Russo
Absolutely outstanding storage facility! The Property Manager is friendly, kind, & helpful. The units are clean, new, and well lit. However, please note that typical of similar units there is a $20.00 lock fee.
March 7, 2021
Google Public Storage Betsy Pelovitz
Convenient location. Great staff and customer service. Very clean facility and the staff is wonderful and accommodating. Was able to handle everything contactless.
March 7, 2021
Google Public Storage Addison Clum
Always clean and we love Jenn in the office! Never any problems here :)
March 7, 2021
Google Public Storage Marc Oreiro
Excellent service jenn!😊
March 6, 2021
Google Public Storage Barbara Clark
5 Star Facility because of the superior service that Jenn gives to customers. Jenn is great to work with as she is very knowledgeable and helpful with rentals and transfers. She keeps the property in tip top shape. This facility is in a great location. This is the place to rent from.
March 5, 2021
Google Public Storage Neku Kitara
Jenn Was Great! Nice Clean Storage Facility!
March 4, 2021
Google Public Storage Tracey Wiggins
Mrs.Jenn was very professional and really helped me a whole lot I would recommend public storage to everyone.
March 1, 2021
Google Public Storage Darryl DeLaughter
Jenn & Bisrat Were Very Nice And Helpful Today!!
February 25, 2021
Google Public Storage Pamela Taylor
Thank you Jenn for all the great service you provided. A great storage space I would highly recommend!!
February 17, 2021
Google Public Storage Susan Gramza
Jenn Is Very Nice And Helpful With My 16 File Boxes To My Truck For Me!
February 11, 2021
Google Public Storage Thomas Tobery
Jenn Is Always Great! She Helped Me Before She Is Great! EXCELLENT Customer Service!
February 10, 2021
Google Public Storage Silver K
This storage facility is amazing! The facility itself is clean, easy to access, and is very secure. I love how every time I enter my passcode I am greeted by my first name. The property manager, Jenn was amazing too! She was so knowledgeable and helped me so much on my move in date, and when I needed to purchase some supplies. She even helped me load the supplies in my vehicle!! She Is truly the best, and I highly recommend this storage facility to anyone in Frederick in need of one.
February 9, 2021
Google Public Storage Teresa Rexrode
I love this storage facility, this is my second time using it. It's very clean easy access, staff is great!! Jenn helped me today and was very pleasant, knowledgeable and most helpful. I recomend this public storage facility in Frederick Maryland. 5 Stars!! -Teresa
February 9, 2021
Google Public Storage bob Jackson
Jenn Is Still There! Very Nice! Clean Storage Facility!
February 7, 2021
Google Public Storage Kathy Champion
Jenn was extremely knowledgeable and helpful. I appreciate all of her assistance on my behalf!
February 4, 2021
Google Public Storage Becky McLean
I just moved to Frederick and found this great storage facility less than a mile from where I moved. Jenn was so nice and helpful during my move-in process, thank you to her. The facility is clean and well maintained. I got a 5x 10 unit and it is well priced for the area. They are keeping up with COVID restrictions which is GREAT.
January 17, 2021
Google Public Storage Kwan Taylor
Excellent service! First time using Public Storage and would recommend to others. Jenn is the Best.
January 14, 2021
Google Public Storage Eric Bowens
Had an awesome experience with this location when I needed an extra unit for my move. Made it easy and was contact free. Just called they gave me my unit number and everything was ready when I got there. Easy Peezy!
January 11, 2021
Google Public Storage Jesse Parsons
Great storage facility! Easy access at any time and very helpful staff. Jenn and Ileana were super helpful with any questions I had and they made the process as easy as possible.
January 8, 2021
Google Public Storage Marietta Wiggins
Jenn was very friendly , helpful and professional. Our unit was clean and ready for me to move my things in.
January 7, 2021
Google Public Storage Richard Calloway
Jenn was very nice!!! Thank you very much !!!!
January 7, 2021
Google Public Storage Kevin Bates
Very Professional and easy to work with.
January 6, 2021
Google Public Storage Hakim
I went in to get some basic information and the onsite manager "Jenn" was amazing. Very informative, friendly and made me feel valued as a prospective customer. Thanks Jenn!!!
January 2, 2021
Google Public Storage Mia H.
Jenn was very informative and helpful with my move. She also provided excellent customer service and was very knowledgeable. Definitely a great move in experience.
December 29, 2020
Google Public Storage ANDREW SMITH
This storage facility is top notch. The units are clean, well lit, and easy to access. The facility itself is very secure and in a nice area. I didn't worry about my belongings at all while they were stored there. Jenn was very friendly and helpful!
December 27, 2020
Google Public Storage Ebrima Manneh
Jenn Made My Experience Renting Here A Blast. She’s So Nice And I Felt Really Safe Storing My Belongings Here! You Deserve A Raise! Thanks For Being The Best At What You Do!!!!
December 21, 2020
Google Public Storage Michael Drankiewicz
Jenn is incredible. She possesses a high level of customer service. Highly recommend her location.
December 19, 2020
Google Public Storage Edrissa Jarra
Jen is a great person Good customer service always smiling And she made me understand all the all the policies I needed to know.
December 16, 2020
Google Public Storage Anthony Davis
This storage facility is so clean and the manager Jenn was so nice and helpful. Thanks Jenn!
December 3, 2020
Google Public Storage Richard Moore
Was helped by Jenn. She was very helpful n polite to my father and I
December 3, 2020
Google Public Storage Stephanie Rapp
Jenn is very helpful and nice, the unit is clean and we rarely ran into other customers.
December 3, 2020
Google Public Storage Edwin Lopez
Jenn Was Nice And Helpful
December 2, 2020
Google Public Storage Peggy Neils
I have had no problems 😊. Good service
November 21, 2020
Google Public Storage Connie Hill
Jenn is amazing!!! She makes sure that your needs are met in a timely manner and so much more!!! Thanks for your time and service Jenn!!!
November 19, 2020
Google Public Storage Samantha Summers
Jenn was very helpful, friendly,and respectful of my time and needs... she's quite a amazing person
November 15, 2020
Google Public Storage Patrick jones
Great clean facility and Jenn is amazing!!
November 13, 2020
Google Public Storage Bryce Stewart
Jennifer and her team were absolutely phenomenal in our many years renting at the property. The property is clean, safe, secure and in a great location in North Frederick!
November 10, 2020
Google Public Storage Lady Love
I purchase this storage 2yrs ago and Jennifer has given me excellent customer service and it’s been a pleasure renting and the grounds are always clean👍🏿✅💯and I would rent again and customer service goes a long way!!
November 5, 2020
Google Public Storage Dolly Gardner
I went today to find a storage and This manager Jenn was super awesome. She was able to have patience to communicate with me. FIVE star with my experience this morning!!
November 5, 2020
Google Public Storage Belinda Sheroda
Jenn was very helpful and sweet.
November 4, 2020
Google Public Storage Karen McGee
Jenn was extremely helpful and patient with my Mom who had just lost her husband, my Dad. She worked with us and took the time to explain what was needed by Public Storage in order for my Mom to gain access to their unit. Thank you Jenn! It is nice to work with someone like you at a difficult time for us.
November 4, 2020
Google Public Storage Alan Dale
Always friendly, knowledgeable and courteous. Personalized service from Jenn whose patience and professionalism is uncommon and most appreciated. She's a gem!
November 3, 2020
Google Public Storage Joseph Briscoe
JENN IS AMAZING! SHE ALWAYS HAS A SMILE ON HER FACE EVEN WITH HER MASK ON!!!
October 30, 2020
Google Public Storage Foncos Ocean
Jenn Is So Nice! She Sold Me Her Last 10x15 Today! I'm So Happy I Came Here! Thanks Again!
October 16, 2020
Google Public Storage Bryan Murphy
October 13, 2020
Google Public Storage Jonathan Gray
The pricing and service here are amazing,Jen answered all questions and assisted with everything needed...I highly recommend this location to anyone looking for great service in a timely manner
October 13, 2020
Google Public Storage Amber Weedon
Jen was very helpful with finding a space just for me. Thanks Jen!!
October 11, 2020
Google Public Storage stephanie chan
October 10, 2020
Google Public Storage Michael Preston
Had a wonderful experience just like the first time I used Public Storage. Jenn was great, friendly and helpful with my questions and setting up my rental. The unit itself was very easily accessible even during times when many others were in the storage facilities. Would most definitely use again in the future. Thank you!
October 6, 2020
Google Public Storage Sheila Gale
I am relocating to GA, and in the last week I have been to this location at least 6 out of 7 days. I am getting ready to go back to the store to get more boxes . Each and everytime that I have been there, I have had the pleasure of working with Jenn and or Kristen. The high level of customer service, the warmth with which I have been treated, the good information I have been provided about what I might need, and what is the best options for me has been unreal. I am one who expects good customer service, and readily noticed when the level is higher. The customer service I have recieved has been outstanding. Together these ladies have made sure that I have what I needed and yet understood my own confusion on the subject. I am thankful to both of them for all their assistance because it has really taken a burdern off me.
September 18, 2020
Google Public Storage Colleen Trivers
Public Storage on Broadband Dr. was a great place to store my belongings. Jenn made it easy and streamline as possible. After a year of storage we needed to upgrade and Jenn made it easy. She even let us borrow her marker which we had forgot. Thank you Jenn!!!!!! Property #08194 Frederick, MD
September 15, 2020
Google Public Storage Wendy Woodall
September 14, 2020
Google Public Storage Louis Deliyannis
Always sending me reminders because of my busy life. Management and staff are always courteous and extremely helpful. Have and will continue to recommend public storage.
September 12, 2020
Google Public Storage Roy García
Jenn And Kristen Were Very Nice To Us Ehen My Wife Rented Space! Thanks
September 12, 2020
Google Public Storage Ruth Quijano
Jenn & Kristen Was Very Helpful Today! Thank You!
September 6, 2020
Google Public Storage Skyler Moxley
The property manager Jenn is a great woman and made my experience wonderful.
September 3, 2020
Google Public Storage Breana Hancock
Jenn is amazing! Awesome customer service! Thank you!
September 2, 2020
Google Public Storage Thomas Kalis
September 1, 2020
Google Public Storage Jd Java
Jenn provided great customer service, provided timely advice and answered my innumerable questions with a big smile!!! She is what makes this place special!!
September 1, 2020
Google Public Storage Mayor Khidhr
Jenn Is Very Helpful She Helped Me Find The Right Size Storage I Needed Today!
August 26, 2020
Google Public Storage GH Hamilton (Likwidsoul)
Thanks Jenn for a smooth and easy transaction! I also appreciate all the advice about the area you gave me!
August 20, 2020
Google Public Storage Jody Grubor
Jenn, She was very attentive to my needs.She was excellent with her pleasing personality and professionalism.
August 20, 2020
Google Public Storage Dan Webb
Jenn was fantastic, what awesome service.
August 17, 2020
Google Public Storage Stanley Pierre
Jenn is awesome
August 17, 2020
Google Public Storage Barry Edwards
Never been there.
August 17, 2020
Google Public Storage Omar Padilla
Jenn was very helpful towards us today
August 15, 2020
Google Public Storage Christopher Carter
Jenn was very nice and helpful.
August 15, 2020
Google Public Storage Sevak Khechador
Jenn Very professional good customer service make my process much easier
August 12, 2020
Google Public Storage Larry Cosley
August 5, 2020
Google Public Storage Carla Hurley
My husband and I went into Public Storage not far from closing time. Jenn didn't rush us at all and was so incredibly patient and kind! She surpassed our expectations! I would highly recommend this Public Storage because Jenn is AMAZING!!!
August 5, 2020
Google Public Storage Melissa AnEnglish
August 4, 2020
Google Public Storage allan frazier
I do believe the right person in the right position is a beautiful thing and Mrs Jennifer is just that I wish I can give her 10 bars because she Deserves it! Every time I go to public storage I leave with a smile on my face after interacting with Miss Jennifer great job. Podcasts
August 4, 2020
Google Public Storage Kelly Furman
MS.Jennifer is extremely nice, courteous and so helpful . She has helped me in some difficult situations in regards to my storage...The place is so clean and organized . Everytime I come to the office she is cleaning the surfaces after a customer has left..I feel safe going in there due to this. I appreciate all the help she has done for me...Very professional and courteous staff on the phone and in person.
July 26, 2020
Google Public Storage david williamson
July 18, 2020
Google Public Storage Chelsea Williams
Excellent Customer Service!!! I had an issue with billing and the property manager was so wonderful to work with. Her pleasant demeanor and willingness to solve the problem was unmatched. Great company and will continue to store my items at this location.
July 18, 2020
Google Public Storage Shane Silva
Jenn Gave Me Excellent Service When I Came Into The Office! Highly Recommend.
July 18, 2020
Google Public Storage Darryl Brown
This is a great facility , always clean and the property manager is very polite, helpful , and funny lol
July 15, 2020
Google Public Storage IAM_ CARTAGENA
July 9, 2020
Google Public Storage Shawna Mathews
Jenn was awesome!! She had exemplary customer service, thanks Jenn!
July 9, 2020
Google Public Storage Latte Campbell
Yess! Jenn was the bomb. She was really friendly and quick.
July 4, 2020
Google Public Storage Dutch Gruter
Great customer service. Very easy and convenient storage spaces, With easy access. Very clean facility.
July 4, 2020
Google Public Storage Mitchell Albert
Jenn and Kristen provided incredible customer service, and advice. They were professional and courteous both on the phone and in person. I was able to rent the two units I needed, and Jenn helped me the account details for online access, and processed my reservation with extremely good communication. I would recommend this PS location to anyone!
July 3, 2020
Google Public Storage Sheila Scott
Jenn Gave Me Excellent Customer Service
July 3, 2020
Google Public Storage Billy Thomas
Jen the property manager was very helpful.
July 3, 2020
Google Public Storage Jared Netcliff (Jared)
Jenn is the BEST
July 3, 2020
Google Public Storage The Bluleaf Media Organization LLC
This location is clean and professional, and Jenn helped me get the units I needed fast with little issues. Glad I picked this location.
July 2, 2020
Google Public Storage Louise Stellabotta
I Really Appreciate Jenn’s Assistance She Really Helped Me Out On Short Notice And Made It Less Stressful.
June 29, 2020
Google Public Storage Reginald Pearsall
June 26, 2020
Google Public Storage Casey H
Clean and modern facility. Jenn was extremely kind and helpful. Good prices on supplies as well. Would highly recommend.
June 20, 2020
Google Public Storage Tom Carbo
Jenn was very couteous and helpful. Could not see how the customer service experience coul be any better. Five ststs all the way!
June 15, 2020
Google Public Storage Bill McLauchlan
We have rented several units at the PS location over the years. Jenn is always great in getting you signed in quickly and hassle-free. The units are always spotlessly clean. We'll certainly come back if we need a new storage unit.
June 14, 2020
Google Public Storage Kit Horan
I’ve been thrilled with the customer service at this location since I arrived, and haven’t been let down at any point. The folks here really are helpful and professional. By far the best customer service I have had an any Public Storage, or any storage facility I’ve used. Jenn and Samantha are incredibly helpful, professional, and knowledgeable. Simply wonderful customer service. On top of that, the facility is clean and well maintained. Some places really don’t take the time to keep the facility and grounds clean, but the effort really shows here. The five stars are well earned and I am thankful to have found this location.
May 29, 2020
Google Public Storage Pernell Brown
Great clean storage. Jenn is absolutely very helpful with all your needs.
May 20, 2020
Google Public Storage Jeff Zimmerman
Jen and staff are awesome, very professional, knowledgeable and easy to work with.
May 7, 2020
Google Public Storage Erica Agnes
April 23, 2020
Google Public Storage Stephanie Killebrew
Reserved a storage unit at this location and Jenn called me almost immediately. She was nice and very efficient. With in a few hours I was at the location. She explained and reviewed all the ins and outs I needed to know to rent the space. Within minutes I had my keys in my hands. Thank you Jenn, appreciate you and your hard work, especially at this difficult time. This location is clean and immaculate!
April 20, 2020
Google Public Storage Kristin Davis
Great place to store! Wonderful and helpful staff - Thank you Kristen & Jenn! Would recommend!
April 20, 2020
Google Public Storage Anthony J.M.
Very knowledgeable, Super clean, made sure that i have all that i need as accessories for storing, explains all what i did not understand and made very much sense of the company explanation and very affordable pricing. You treated with Great Humanity of Customer Service
April 1, 2020
Google Public Storage Ellen Cloutier
Jenn was very helpful. I only stored my stuff there a little over a week but I was very satisfied with service there. Even with this crisis going on, Jenn was very professional.
March 31, 2020
Google Public Storage Hungry for Music established 1994
the manager and staff are always friendly and helpful. easy in and out. facilities always well maintained and clean. appreciate their service.
March 26, 2020
Google Public Storage Ronald Lagana
Staff was great. Friendly, courteous, and patient. Great experience.
March 21, 2020
Google Public Storage Aaron Ojard
Jenn is the most helpful property manager I’ve ever dealt with. This facility is clean, organized and in excellent shape. Jenn will do everything to help you get exactly what kind of unit you need. Rental prices are lower than other places in town as well.
March 21, 2020
Google Public Storage Nicole Ray
I needed an emergency storage unit for my daughter’s dorm room belongings fast. I reserved a storage locker online and within a couple of minutes Jenn followed up with a call to me about my request. I was very impressed with her honesty and customer service.
March 15, 2020
Google Public Storage Kendall Bellamy
Great place to store your belongings and great customer service by Kevin and Jen.
March 12, 2020
Google Public Storage Allan Clark
Not long ago I was a “secret shopper” for an entity that evaluated storage companies. My training taught me to look at everything from bathroom cleanliness to lighting as well as the competence and demeanor of the staff. Often the request for evaluations came as a result of a customer complaint or else from the parent company. I was never called upon to evaluate the Frederick Public Storage (08194,) However, I recently needed to rent a storage unit and was delighted with the entire process. Jenn, Sam, and Kevin were so welcoming and personable that I soon felt almost like “family.” Their knowledge of the company's products and offerings was impressive. The units and grounds are immaculate and the vast array of packing materials and boxes seemed to me to be more than adequate for any move or storage needs.
March 12, 2020
Google Public Storage Anna Shelby
Great price, location and service. They were quick, thorough and extremely helpful. Awesome experience. Will use them in the future for sure!
March 5, 2020
Google Public Storage Brandi Deloach
In the middle of a move and needed boxes. Jenn was so helpful! She was able to help me navigate through what I would need, what the best deals were for the supplies I needed, and even helped me carry everything to my car! Ive used this facility to store my stuff for the past year and they have always been great and it's well cleaned and maintained. Great customer service. Thank you Jenn!
March 1, 2020
Google Public Storage Jason Johns
Went inside and got price quotes and Jenny the manager was really helpful to us to get us prices and so we can switch storages really helpfully thanks for the help awesome person she is
February 29, 2020
Google Public Storage Matthew Fickner
Very affordable, clean facility. Jenn was very professional and courteous.
February 22, 2020
Google Public Storage K Fernandes
Jenn was very friendly and helpful.
February 13, 2020
Google Public Storage Sherrie van den Heuvel
This is an excellent facility,very well kept,staff are very helpful and friendly. would highly recommend without reservation.
February 10, 2020
Google Public Storage Nicole Webb
We got this storage unit a week ago. We spent every day there for a week. Jenn helped get us all set up. She was wonderful. Very sweet, personable and helpful. She went out of her way to make sure we were happy. I had been dreading getting a unit, but she made it worthwhile. I know we are in good hands there.
February 9, 2020
Google Public Storage Mark Murray
Jenn Was Awesome! She Explained Everything In Detail So I Understood Everything About My Storage Needs! Thanks Again For The Excellent Customer Service!
February 9, 2020
Google Public Storage Katie Nash
Jenn was so helpful! Definitely great customer service.
February 8, 2020
Google Public Storage Aaron Valentino
The move-in process was very smooth. I worked with Jenn, and she was thorough and professional. I’m quite happy moving from my current storage solution to this location.
February 1, 2020
Google Public Storage Jose Cassana
Excellent attention , thanks Samantha and Jennifer for make this place outstanding One year later : 👌👍 Place is very clean easy access doors. Security cameras in and out safe place. The storage room was clean and very easy to get to. Jenn Is So Nice! She's Always So Nice And Helpful When Were At The Property I would definitely recommend this facility,
February 1, 2020
Google Public Storage Dmetal
Jenn was awesome! She was super nice and helpful!
January 31, 2020
Google Public Storage Sharry Veil
Jenn made my experience such a pleasure. She was delightful. The facility is great too. I highly recommend Public Storage on Broadbank Drive in Frederick!
January 24, 2020
Google Public Storage Christen Lindung
Jenn is awesome and the storage facility is immaculate.
January 13, 2020
Google Public Storage Elizabeth Chang
I was please with the courteous and efficient service. The space itself is clean and easy to access. Jenn & Nicole were very helpful. Jenn was very patient showing me how to use the lock.
January 9, 2020
Google Public Storage DJ Sneakydog
Jen is a RockStar ***** she always goes above and beyond to make sure I have been happy with services.... THANKS!!!!!
January 9, 2020
Google Public Storage Ranjit Sengupta
it was a wonderful experience with Jennifer Bowens. She was pretty knowledgeable and helpful in all respects.
January 8, 2020
Google Public Storage JOEL Harker
Jenn
January 5, 2020
Google Public Storage Robert & Alex McCurry
Needed to drop off a quick bin to our storage with my small kids sleeping in the car. Didnt wanna wake up my kids and asked the lady at the front would watch my kids while I ran in for a quick second. She was kind enough to stand outside my car and watch my kids. When my lock wouldn't work right, she ran in for me and unlocked my unit. I was able to store my bin and get back to my car. I appreciate how sweet and patient she was with me while watching my loves. Make sure that she gets a pay raise!!! Idk her name but she was working on Jan 5th 2020.
January 4, 2020
Google Public Storage Philip Hixon
Kristen and Jenn were wonderful!! Extremely helpful, pleasant and greeted me with a smile! They made the transition of switching units awesome!
January 4, 2020
Google Public Storage De'von Wellesley
I received fantastic services from Jenn & Kristen! Extremely kind and helpful!
January 3, 2020
Google Public Storage Ian VanAnden
I had a great experience working with Jenn. She was fantastic full of energy it made for a great time. 10/10 recommend.
December 23, 2019
Google Public Storage Dolores Gorgone
Fast and easy, good location and clean facility
December 13, 2019
Google Public Storage Keith Jones
The customer service representative Jenn, was very nice and informative. The device she displayed was wonderful she answered all my questions and made me feel at home.
December 11, 2019
Google Public Storage sharon Graf
Wonderful experience with Jenn, very helpful informative and very friendly.
December 10, 2019
Google Public Storage billy burnette
Jenn And Kristen Were Very Nice! Service Was Great!
December 4, 2019
Google Public Storage David Gomes
Jenn Is Very Friendly And Super Nice! She Always Has A Smile On Her Face And Asked If We Were Ok! Thank You So Much For Great Customer Service!
December 4, 2019
Google Public Storage Donald Bodmer
This was the first time to rent a storage unit. Jenn was super getting me all settled with everything. She took time to answer all my questions. The unit itself is very clean. The whole facility is clean.
December 2, 2019
Google Public Storage lissette Ardon
Jenn Is So Nice! She's Always So Nice And Helpful When Were At The Property.
December 1, 2019
Google Public Storage David Stinnett
Placee is very clean easy access doors all work great. Security cameras inside and out safe place.
November 30, 2019
Google Public Storage Cecilia Rivera
Jenn And Kristen Are Awesome! Thanks For Your Help With Vacating My Storage Today!
November 30, 2019
Google Public Storage Bryce Humerick
Jenn and Kristen were super helpful and made this process super easy!
November 29, 2019
Google Public Storage Edward Hayes
Jenn Was Very Nice! I Got A Storage Space Today And She Answered All My Questions. Great Job. Highly recommend!
November 29, 2019
Google Public Storage Hugh Smith
Jenn is absolutely fabulous!
November 29, 2019
Google Public Storage Mitra Rocca
Jenn Is Always Super Nice And Very Helpful! Excellent Customer Service!
November 20, 2019
Google Public Storage Kelly Vinson
Excellent place to store and very clean facilitie . Jenn is very helpful and a pleasure to work with.
November 19, 2019
Google Public Storage Yasmin Mughal
Moldy. This place has excellent customer service but something is structurally wrong with the building. I started renting in the summer and it smelled moldy then, like a damp basement. It's only worse now. I don't know how they take our money with good conscience. You pay for temperature controlled storage so that your things don't reek of mold. The office smells clean so obviously they know how to create the right environment.
November 14, 2019
Google Public Storage Sean Hinegardner
Great facility. Reasonably priced.
November 14, 2019
Google Public Storage John Dayhoff
Jenn Was Very Helpful And Answered All My Questions About The Auctions This Morning!
November 14, 2019
Google Public Storage Jason Helsley
Jenn Is So Nice! Everytime I Come In For Auctions She Is Always Nice And Friendly! Always A Great Help!
November 4, 2019
Google Public Storage Kurt Uebersax
Jen was great in helping my company set up temporary storage for a client of mine. Great facility, great service.
October 24, 2019
Google Public Storage Paul Sauer Jr
October 18, 2019
Google Public Storage Marcelo MJM
great service and excellent customer service
October 15, 2019
Google Public Storage Geano Thompson
I use to store at the Thomas Johnson location but needed climate control. Sam and Shamair helped me transition into my new unit very smoothly. Thanks again ladies. It was of great help to my needs.
October 12, 2019
Google Public Storage Vicky N
Jenn Is Super Nice! She Took Great Care Of Us! Keep Up The Great Job That You Do!!
October 7, 2019
Google Public Storage Kimberly
Love Ms.Jenn she always has a warm welcome!
September 15, 2019
Google Public Storage Shawn Battle
This location is the cleanest by far. Jen & Sam are my family's superheroes they help without hesitation and give great customer service.
September 8, 2019
Google Public Storage An Ly
Good prices, nice staff, this is super convenient. I highly recommend this storage place
September 6, 2019
Google Public Storage Danielle D
September 4, 2019
Google Public Storage Kareen DeBerry
Sam was amazing! We unexpectedly needed a unit on the Sunday of a holiday weekend. We reserved last minute but she said if we were there by a certain time we'd be fine. We were 15 minutes later than that time but she greeted us at the door with a smile and a no worries attitude. She was thorough and pleasant and made sure all our needs were met! I work in customer service and I strongly believe in its importance and Sam's great attitude and efficiency was superb!! Keep up the great work!!! 5 stars all around!!
September 3, 2019
Google Public Storage Nathaniel Higgins
New facilities are nice and clean, and the employees have been pleasant. Prices are very high, though. And, entering the climate controlled units is difficult. This is partially due to the 2 separate doors. The first sliding doors open with a pinpad but only stay open very briefly and the second door slams shut so you must be very quick, especially with fragile things. Also, the small parking area can get full quickly and the 2 carts they supply for loading aren't always available. Worse yet, the carts can easily roll off the small sidewalk and hit your vehicle since the sidewalk is sloped and there is nothing to prevent them from rolling. (This has happened on several occasions which has left a small dent in my truck and a broken taillight). I've used many storage facilities in the past and these issues and the cost are why I give it 3 stars.
September 2, 2019
Google Public Storage John Ceaser
It's ok i store my stuff there
August 31, 2019
Google Public Storage Alexis Taylor
Chris was super helpful. The location is well kept and staff is friendly.
August 29, 2019
Google Public Storage Seandy John
The service is really quick, easy. Very recommended. Especially the lady name Jenn, she is helpful and fun. 👍🏽
August 23, 2019
Google Public Storage jimmy ruyter
Staff has a great attitude and are very helpful
August 23, 2019
Google Public Storage Tanya Moxley
My experience was exceptional. Ms. Jen (Jennifer) was awesome. She took great care of me and she gave the customers ahead of me excellent service. I would definitely recommend this facility, Ms. Jen mad it an absolute pleasure. Thank you!
August 20, 2019
Google Public Storage Jacqueline Johnston
Spacious, clean storage with built in locking system, and friendly professional staff. Samantha was very helpful and courteous.
August 13, 2019
Google Public Storage Antonio Flores
This place is great. The storage room was clean and very easy to get to. I didn't know exactly how much I had to store but Sam and Jenn worked it out with me and everything fit. Excellent place.
August 6, 2019
Google Public Storage Darby Caudle
August 6, 2019
Google Public Storage Wesley Hamilton
Sam is wonderful, very helpful and knows her stuff.
August 5, 2019
Google Public Storage Custom Blinds
DONT RENT THERE Conflicting contract stipulations Nobody cares, Even upper management/ corporate . Send out a notice of a rent increase on the 1st of the month for the following month so your stuck to pay for another month regardless No flexibility and no customer service.
August 4, 2019
Google Public Storage Kevin Nemelka
Very friendly and easy to work with. They let me know as soon as a unit opened up and got us in.
August 1, 2019
Google Public Storage Christopher Miller
Sam and Jen were amazingly helpful. They gave me some of the best customer service ever. The units are extremely clean and well maintained. I am happy with storing my items here because I dont feel I have to worry about anything.
July 17, 2019
Google Public Storage Christine Thompson
She was helpful and so sweet and she showed me all of my options
July 9, 2019
Google Public Storage Stacey Bentz
Sam was a great tour guide! She really knows her stuff. Both she and Jen were very professional and courteous!
July 5, 2019
Google Public Storage Michele Provost
Jenn and Sam were extremely helpful and friendly. We had lots of questions and requests and they were super patient with us. Our unit had been there 5 years and was still perfect!
July 4, 2019
Google Public Storage Lady T
Jennifer was extremely helpful and knowledgeable. She even followed up with me. Very professional and EXCELLENT CUSTOMER SERVICE! In addition, the facility is always clean!
June 30, 2019
Google Public Storage Bobby Ridgely
Great place for all your storage needs. I was there for about three years never had a single problem place is always kept clean! Staff is all very friendly highly recommend it..
June 23, 2019
Google Public Storage jordan ferguson
Very efficient, clean , accommodating . Easy account set up. Great security. Overall very satisfied!
June 23, 2019
Google Public Storage Karen Gray Dorsey
June 12, 2019
Google Public Storage David
Extra clean and it was quick and easy to rent. Jenn was friendly and very helpful. Would recommend.
June 9, 2019
Google Public Storage George Best
Good staff, competitive rates, clean and safe storage
June 8, 2019
Google Public Storage Clair Ketchum
Great customer service and were able to accommodate us needing another unit ASAP!
June 4, 2019
Google Public Storage Sean McLean
Jennifer was so helpful and knowledgeable about her job. Thanks for a great experience
June 1, 2019
Google Public Storage Brian Moxley
May 30, 2019
Google Public Storage Bruce Robertson
Clean and convenient storage facility. Well run by friendly and efficient employees.
May 25, 2019
Google Public Storage Audrey Ellis
Ms. Jenn took excellent care of us. Go and see her at Public Storage.
May 19, 2019
Google Public Storage Cathy Hose
I called location to ask about pricing and Jenn was quite helpful
May 17, 2019
Google Public Storage Bryan Hirschmann
Used this unit for almost 3 years. Highly communicative, well kept and clean. Highly recommend
May 10, 2019
Google Public Storage Wesley Lewis
May 10, 2019
Google Public Storage Angela Gill
(On behalf of a family member who doesn't have internet) Jenn and Kristen were extremely helpful and kind in helping me get a climate-controlled storage unit as I prepare to move from our house of 45 years to a much smaller home.
May 9, 2019
Google Public Storage Wayne Keeny
Oh yea Kristen & Jenn were great. Paid my storage bill and was very delighted by these 2.
May 9, 2019
Google Public Storage Kerryl97779 Tillman
Great storage facility. Really friendly people
April 26, 2019
Google Public Storage Julia Peterson
Great customer service!
April 18, 2019
Google Public Storage Bob Nielo
Wonderful customer service - safe and secure and CLEAN! Jenn was very helpful and informative and I'm glad I trusted her and got the larger unit!
April 14, 2019
Google Public Storage Daniel Blue
Great customer service very clean , prices on moving supplies to high.
April 5, 2019
Google Public Storage Ryne Sechrist
April 5, 2019
Google Public Storage Ron S
Jenn was very helpful as we selected two different size units to rent. She showed us the available units in each size, letting us locate two units near each other. The area just a few years old and is very clean.
April 5, 2019
Google Public Storage Debsindhu Bhowmik
March 24, 2019
Google Public Storage Football Chat & Product Reviews With NeNe
If you storage come here great ppl very helpful. Mrs. Jennifer is awesome!
March 15, 2019
Google Public Storage Brittany Curlett
Amazing friendly place! As soon as I walkes in Jennifer Bowens was very friendly and made sure I understood everything and was happy before I left. Will definitely be returning!!
March 9, 2019
Google Public Storage Cee Fields
Great staff, and always helpful.
March 9, 2019
Google Public Storage Christopher Crum
Easy check in and friendly staff
March 9, 2019
Google Public Storage bernard banag
Sam and Jenn are great!
March 5, 2019
Google Public Storage Serge Bellanton
Fantastic. Place to be.
February 27, 2019
Google Public Storage Chris Dunn
Fantastic! My wife and I have been using this facility for almost 3 years now. Before selecting this facility/location, we compared price, location, online reviews, and cleanliness/overall appearance of the facility. The Broadband Drive location was/is very convenient for us. It’s also nice that it was just recently built and has been kept in clean & new condition since. When researching price, I found Public Storage to be cheaper than most (I was specifically looking at climate controlled indoor units), and found them to have even lower prices during the “storage unit offseason” (winter). I have seen a couple of times in the last 3 years when the entry code system & entry doors were not functioning properly for entering the building that I enter to access my spaces, but I can deal with this considering the many positives of the facility. Each time, I was still able to gain access to my spaces/items. When researching online reviews to determine which storage company and which location we were going to go with, we found that most reviews for this location were strong positive reviews, with a majority of them singling out the awesome customer service of Samantha (Sam) at the location. There was one specific reviewer who did not like their experience with Sam. And after meeting Sam that first day, and after the several interactions/transactions we have had with her over the years, I don’t know what that negative reviewer was talking about! Sam is a born “people-person” which is excellent for working in a customer service position. She is extremely polite, professional, courteous, efficient, and helpful. She will do whatever she can (within the guidelines of the company, of course) to meet the customer’s needs and expectations. With my wife and I being self-employed ourselves, she is the type of person we hope to hire every time we fill a position in our company. I hope the Public Storage corporation recognizes what they have in her and does what they can to keep her interested and happy with her job there. In my opinion, she is GREAT in her current position for the facility, and would be even better in a mentoring position over staff at multiple locations, helping to insure a top-notch experience for all Public Storage customers.
February 16, 2019
Google Public Storage George Powell
Great and Friendly service!!! Made the experience fun and answered every question we had!!!
February 14, 2019
Google Public Storage Linda Diamond-Brudner
Jenny was very helpful and friendly!
February 11, 2019
Google Public Storage Tamika King
This place is GREAT service, price & location. Jennifer Bowens is the best! She took time to explain all details. Thanks again!!
February 11, 2019
Google Public Storage Toby Anderson
Great people clean location
February 7, 2019
Google Public Storage Gina Eckhoff
Outstanding! We chose this facility because of location. Our previous storage facility raised it's rent quite regularly. Raising rent by just a few dollars at a time, I guess they didn't think we'd notice. We did and we moved our things. Public Storage was an awesome experience! Both move in and move out were excellently handled. The staff was always professional and outstanding. The facility was always clean, well lit, and never once did we feel our things weren't safe. Definitely a place to worth using. A++ in storage!
February 1, 2019
Google Public Storage Sarah
January 14, 2019
Google Public Storage John
Samantha (Sam) is AWESOME!!!! Courteous, efficient and customer-oriented. We just put our Mom in Hospice and needed to go from a 5x5 to a 5x10 storage unit to store all her stuff. Sam got us one just 7 doors down for just a few dollars more monthly. Took me just 40 minutes to move everything to the new unit. The facility is clean and easy to access, carts available, etc. Really happy with the service here!
January 5, 2019
Google Public Storage Joseph Gabriszeski
Public Storage (Broadband Dr.)has easy access and clean storage units. The help was very good especially Jenni. Thanks ladies for making my job worry free.
January 2, 2019
Google Public Storage Dawn Guerrasio
The customer service was outstanding. The facility is very clean. Highly recommend.
December 26, 2018
Google Public Storage Zion Thomas
Nicest staff and best facility ever! Wish I could give them a few more stars!
December 15, 2018
Google Public Storage Kristin Milne
I needed help getting my new credit card information entered to my account. Jenn is the BEST! The property itself is immaculate and extremely well-managed.
December 6, 2018
Google Public Storage Jimmy O
New customer, had never been through the storage unit process before but Jenn and her lovely daughter made it as quick and easy as possible. Very helpful and informative. I definitely made the right choice!
November 6, 2018
Google Public Storage Mrrolfwalffle Wade
When I sent to Public Storage on Broadband Drive yesterday, I was thankful to find someone there like Jennifer. If there were ten stars, she would get them! Answered and anticipated all my questions in such a way one would think were we old friends. Just a great representative for Public Storage . Great job Jennifer.
November 6, 2018
Google Public Storage Reza Sanchez
I used this storage facility from August to September. I apologize to the very nice young lady that helped me there for not reviewing in time. She was very very helpful. And nice and the place is one of the cleanest storage facilities I have ever used no roadents or bugs anywhere and I recomend this one over the other location in Frederick it has much friendlier staff. Thanks again, -Teresa R.
October 31, 2018
Google Public Storage Mary Taylor
October 26, 2018
Google Public Storage Bill Mc
Jennifer was great: efficient, knowledgeable, and a great sense of humor. Highly recommended.
October 23, 2018
Google Public Storage Nic N
Stuck between moving out to buy house that got extended out 30 days and rental lease is up. They were able to accomodate us next day and very competitive pricing. Great facility and customer service!
October 2, 2018
Google Public Storage scott greenlun
Love it 💘
October 2, 2018
Google Public Storage Witchdoctah
Very knowledgable. And got in and out quickly. Very clean facility. Give 10 out of 10. Was a nice change after a drive across country i forgot the lady's name she had short hair. Excellent Job!
August 23, 2018
Google Public Storage Patti Rawlings
Very helpful staff, Site very clean.
August 5, 2018
Google Public Storage steele michael
This is a clean and well maintained facility. As a local business who needed units quickly, I was delighted by the professional, courteous staff who assisted me and helped me setup accounts. I recommend this Public Storage Frederick MD location!
July 30, 2018
Google Public Storage Liz Deering
Facility has easy access with pristine environment. Super clean units with clean hand truck and carts available for use in each building. Exceptional, professional friendly staff. Have experienced fair and competitive pricing. Customer service is outstanding, especially "Sam" who goes out of her way to assist each and every time!
July 28, 2018
Google Public Storage Sunny Talesky
I have been a customer for a very long time at the one in Bremerton, Washington. The managers Anthony and Savannah are very courteous, and go out of their way to be helpful. I would highly recommend this storage facility.
July 23, 2018
Google Public Storage Omar Hayat
This place is excellent, Samantha was super friendly, very professional and very responsive for any questions I had. I would definitely recomend coming here for storage needs.
July 23, 2018
Google Public Storage Jody H.
Rates are high
July 18, 2018
Google Public Storage crzygreengirl
The girl who helped me (i forget her name) was very helpful and quite knowledgeable about my packing needs! Will definitely continue to use in the future.
July 11, 2018
Google Public Storage Norman Latham
Was filthy when I went into my building. Front gate was not working neither was the main door to my unit. Yet they want to give me more then a 24% rate increase. Not worth it, as they did the same last year
July 9, 2018
Google Public Storage Roger Sankeu
June 21, 2018
Google Public Storage Maryann Norris
June 10, 2018
Google Public Storage John Carrera
Samantha was super helpful . . .she stayed open to help me get set up even though she could have easily told me she had to close and come back the next day. She showed me the spaces that were open, but also put me on a waiting list for a space that was going to be best. . . . and then she called me when it was available! This facility seems very clean and new . . . I'm feeling confident about moving equipment here until we can move it into a permanent home!
June 2, 2018
Google Public Storage Gaby Portillo
First time getting a storage unit and the process was so easy and simple! Sam is the best and is super helpful. She got all the paperwork done for us in such a short amount of time and answered all of our questions. I highly recommend this place to anyone who is looking for a storage unit!
June 2, 2018
Google Public Storage Diego Camargo
First time getting a storage unit. Sam was awesome! Super friendly and knowledgeable.
May 29, 2018
Google Public Storage Deborah Turner
Sam and Laura are the two best young ladies to work with! They got us a great deal on not one storage unit, but THREE storage units in various sizes. They were friendly, knowledgable and very efficient and we were able to move in the same day. And their rental prices are much cheaper than U-Haul. We are very pleased! Thanks so much!
May 20, 2018
Google Public Storage Patrick McNeely
Nice and clean facility with a friendly staff. Check in was easy and they made move in day less stressful. The drive up units made moving in a breeze.
May 8, 2018
Google Public Storage Melanie Swain
Sam is awesome! Friendly , knowledgeable,and helpful. A stellar employee!!
May 7, 2018
Google Public Storage Courtney Schmid
The facility is so clean and well maintained. The staff are so friendly and helpful!
April 15, 2018
Google Public Storage Andrew White
Clean, easy access, good price, friendly workers, very helpful explaining everything.
April 15, 2018
Google Public Storage Nancy Rogan
Samantha and Laura are amazing. Always responsive and helpful! Especially Samantha. She always knows the facility and what she's talking about. We have switched units a few times and it has been so easy to work with them. I highly recommend public storage on broadband drive.
April 8, 2018
Google Public Storage Jessica Hrouda
Great experience moving into our unit today with Sam! She was courteous, knowledgable, and we were in and out in 20 minutes with keys to the property that will hold our belongings for a short period of time. Thanks again Public Storage!
April 4, 2018
Google Public Storage Toni Costlow
Knowledgeable, cutout and the units were clean a well laid out.
March 15, 2018
Google Public Storage Troy Holmes
Sam was very helpful and professional, got me checked in and set up in no time. Units were clean and well kept. Customer service was excellent!
March 12, 2018
Google Public Storage Sam Dyson
Moving tends to be really irritating, but the friendliness and helpfulness of this staff (particularly Laura I think her name was?) made this the most positive moving and storing experience I've had so far. Can't recommend this place enough.
March 5, 2018
Google Public Storage Michael Smith
Excellent units, good location, and up-front, helpful employees. Sam was extremely helpful getting me situated at short notice and was very flexible.
March 4, 2018
Google Public Storage Jeff
Shocked...in a good way I am surprised and smiling. I really like the facility, well kept and friendly. The shock is the great customer service, yes I said Customer Service...not really found nowadays. Three young ladies - Laura, Sam and Karen. Wonderful to speak with and knowledgeable about their job and the facility. They greeted me as I entered the door, not at the front desk. Smiles and full of information. I recommend to management to nurture these three, help them move up the ladder.
February 21, 2018
Google Public Storage Brianna Vanbuskirk
Great Service!
February 21, 2018
Google Public Storage Tyler C
January 18, 2018
Google Public Storage Sean Evans
Great service!
January 18, 2018
Google Public Storage John Sunday
January 18, 2018
Google Public Storage Alan White
January 14, 2018
Google Public Storage Shawn McCann
January 11, 2018
Google Public Storage Eric Parris
Laura at this Public Storage location is very knowledgeable, customer oriented and easy to deal with. She helped me select the location that worked best for me.
January 3, 2018
Google Public Storage Ken Claggett
December 11, 2017
Google Public Storage Bryan Samuel
I rarely ever write reviews, but Laura was so sweet and helpful that I felt compelled to leave a public note! Thanks so much for your help and the pleasant conversation. I almost hope that I can move again soon just so I have a reason to come back here. Wonderful experience - three thumbs up!!
December 11, 2017
Google Public Storage Laura Talis
December 10, 2017
Google Public Storage Megan Palmer
December 7, 2017
Google Public Storage Bill Patschak
Easy to locate, pricing was great, but service was top notch -- made it very easy for me! Highly recommend!!!
December 1, 2017
Google Public Storage Shelia Washington
Last week I encounter a "HUGE" issue because some of the bins in my outside storage unit had fallen creating an avalanche of most of the bins in my unit. I could not get the door open and had to go to the office. Two of the best customer service agents (Sam & Laura) came to the rescue. It was a really cold day and these young ladies did not hesitate to assist me! They managed to climb underneath a very small opening and had to push back heavy bins in order to get the door to fully open. Because it was the Thanksgiving weekend the maintenance staff was unavailable, and these two young ladies immediately came to my assistance instead of telling me I would have to wait until the following week in order to gain entrance to my unit! They went above and beyond their duties in a dire situation and should be commended. My one suggestion is the maintenance staff should always promptly respond to calls and/or texts and be available 24 hours a day.
November 15, 2017
Google Public Storage K Key
Last week laura and Sam were very polite and helpful. Great branch to go to!
October 19, 2017
Google Public Storage Christine Strassner
Everyone at this location is very helpful.
October 12, 2017
Google Public Storage Chris Adams
Friendly staff. Clean facility. Easy access. Everything as you'd expect it to be! Excellent!
October 4, 2017
Google Public Storage Emily Clites
The process was simple. Until my husband got there and was forced to buy their lock (when he had one in his hand to use) and their insurance. So now my $1 move in, plus a $24 admin fee, plus the lock and insurance is over $50, not $1 as advertised or $25 which is what my reservation confirmation said. After speaking to Samantha twice yesterday to confirm my reservation etc, she neglected to give me that information. So my husband shows up with a load of stuff to move in and gets hit with these hidden fees. Had i known, i would have moved things around in my home to store my family members things instead of paying for a storage unit for them. Total BS
September 19, 2017
Google Public Storage Bob Durbin
Good service, still working bugs on one gate
September 17, 2017
Google Public Storage Ashley Moore
I came in to rent and the property was great! Bethany was able to assist me and clarify all of my questions. Bethany made my 1st time renting storage very easy!! I look forward in doing more business with Public Storage. Thank you Bethany for all of your help.
August 5, 2017
Google Public Storage Bethany Anna
July 12, 2017
Google Public Storage James Pryor
The facility is only a few years old so it's nice. Access hours are too limited and they lock up the carts after office hours (I'll never understand why since they're behind security doors and under video surveillance) so if you need to move anything heavy you need to plan for that. In the "climate controlled" area, the only part of the climate that is monitored is temperature. Humidity levels are routinely over 60%, which is perfect for cultivating mold on your stored items. For small items that you want to keep mold free, you can put them in a sealed container with some damp rid, but for larger items like furniture you may be taking a risk. The facility has a distinctive, possibly mold-related, smell (also in the climate controlled area) that sticks to items stored there. If you're sensitive to things like this, you'll want to vacuum pack anything you're storing there.
July 6, 2017
Google Public Storage TJ Thompson
I'm thr so often it's becoming my second home.
July 5, 2017
Google Public Storage Barbara Litz
Christy was amazing! The day of our move, we got a truck late as the truck wasn't at the location we were supposed to pick it up at. We had to wait for a truck to become available and drive across town to get it. Needless to say, getting the truck packed up ran later than expected. We called and Christy agreed to stay late so I could get to the office and lease our unit. Had she not done that I would have been stuck paying an extra day for the truck. The facility is clean and in a convenient location!
July 4, 2017
Google Public Storage Brittany Bartko
Very clean facility, affordable, and the staff is great to work with!
June 16, 2017
Google Public Storage Billie Homberg
Quick efficient service from Christy. Showed me several units that would fit my temporary needs. I signed up immediately. Everything was clean and bright. I highly recommend this location.
May 7, 2017
Google Public Storage Denise
Great experience. Very helpful and willing to answer all my questions. Well lit and clean storage areas. Very confident keeping my things here. Recommend to everyone.
May 4, 2017
Google Public Storage Chris Eckard
Easy, quick, simple.
April 7, 2017
Google Public Storage Jackson Nichols
Great customer service! Christy and Bethany in the front office are so helpful. New/Clean Units. Highly recommend this storage facility!
April 4, 2017
Google Public Storage Luciana R
I had a nice initial experience when they were trying to gain my business. However, once I paid them they changed the unit they had promised to a less desireable location on the lot. Then, it turns out they can increase your "rent" after 6 months, which they did. I am now paying 25$ more every month, and who knows how much they will increase it next time. I feel very duped, but now I am stuck since I have extremely heavy items in my unit. Disappointed and will be trying my best to either reduce the size or get my things removed from there. I do not appreciate the price hike, or I wish this was told to me when I signed up. Poor communication irks me. Also, the gates have been out of order a few times when we arrived, thus having to turn around and utilize the other gate. Otherwise the facility is very clean and not very busy.
March 27, 2017
Google Public Storage Victoria Love
The service was excellent. Christy was extremely helpful and accommodating.
March 19, 2017
Google Public Storage Megan G
Came into the store interested in finding out about unit prices and the manager there was very helpful and took the time to explain everything to me. Definitely will suggest this store to friends looking to rent.
March 11, 2017
Google Public Storage Why you tracking me? Must be guilty about something
Very great customer service
February 12, 2017
Google Public Storage Hannah Pearse
Came in to view spaces and pricing yesterday. Very professional work environment and Bethany helped me with all my questions and showed me a bunch of units. She was very helpful and I'll surely be going back if we need the space. Christy and Bethany were great!!
January 4, 2017
Google Public Storage David Griffin
Outstanding customer service. I've been in the customer service field all my life and these people do it right. Great pricing, easy access. If you need a place for your extra stuff you won't go wrong if you choose this one
December 22, 2016
Google Public Storage Christopher Deigan
Very professional and courteous staff, clean facility, good prices.
December 11, 2016
Google Public Storage lynne penn
Obtaining a storage unit could not have been easier! Start to finish was less than 30 mins. Christy was awesome! I called the 1-800 number and Christy called back. She was thorough and made sure everything worked including the space, the lock, and the code to the gate before leaving us. She is the epitome of customer service!
December 8, 2016
Google Public Storage Carol Shilling
Christy rocks. I had a great check in experience and the unit is clean and the property clean and safe.
November 22, 2016
Google Public Storage The Prolific Maryland Kid
November 12, 2016
Google Public Storage John Olinski
Christy and Bethany were super helpful
October 16, 2016
Google Public Storage Christopher Sevin
The service is outstanding, the price is right, and the location is perfect! Thank you Christy!
October 10, 2016
Google Public Storage Serena Gadd
I recently purchased some moving supplies at this property. The staff there was extremely friendly and helpful. If I need more , I will be back.
September 19, 2016
Google Public Storage Shannon Wallace Jr
Christy was very professional and courteous! Great experience...
September 3, 2016
Google Public Storage Theresa W
We recently rented a storage unit from Public Storage and Christy was incredibly helpful. She answered all of our questions, showed us around, made sure that our code worked before we left, and was friendly and pleasant :) Service was excellent, facility is clean and new, and the prices are fair.
September 2, 2016
Google Public Storage K A
Great new facility. The manager Kristy (sp?) was very helpful. I had made a reservation online, and instead of taking my money and running with it she made sure I ended up in a storage unit that was properly sized (downsized slightly in this case), and also ended up getting me one with a better promotional deal than I was getting previously. Facility is brand new, unit was clean, I'm happy! Kind of service that keeps people coming back instead of trying to make a bigger short term profit.
August 23, 2016
Google Public Storage Mark Ebinger
Christy was awesome in helping us switch from an older non climate controlled unit to this brand new facility at 5:30 pm on a Monday night when they close at 6 pm. She was very friendly and extremely helpful. Would recommend this place to anyone.
August 17, 2016
Google Public Storage Carol Henry
Staff was very helpful very step of the way. They answered all of my first time mover questions and quelled my fears about storing. And they have a very nifty golf cart my son loved!
July 6, 2016
Google Public Storage Kyle Williams
July 2, 2016
Google Public Storage Mike Brouwers
Bethany and Samantha are great
June 24, 2016
Google Public Storage Lyn Small
Compared to other storage facilities, this was certainly pampered treatment. I was surprised they had a restroom and fountain too. Zachary was wonderful while setting me up, as was Bethany when she called to confirm my unit on hold and my appointment too comein and set every thing up. 10/10 would recommend.
June 19, 2016
Google Public Storage Andrew Griffin
Bethany was fantastic and took an appointment mere moment after my internet sign up. Good service, fair prices, beautiful new facility, and all with a smile.
May 29, 2016
Google Public Storage Fatina Hill
Completely brand new! Temperature control, inside storage and the cost of my unit was much less expensive than the storage competitor Uhaul. The staff courtesy and professionalism was exceptional!!!
May 24, 2016
Google Public Storage Christopher Spencer
Brand new facility with very friendly and helpful staff. Took my appointment with less than 10min notice. Made sure everything worked properly before sending me on my way. Ask for Zac or Bethany and they will ensure you are good to go.