I came in looking for moving supplies and Kristy the property manager was very helpful and I was able to get everything I needed at a good rate too.
Great customer service !!
Raigan went above and beyond. The facility looked great!
Great place!! Lori the best!!
loved the property and customer service
I love customer service and cleanliness of the establishment..Raigan went above and beyond she was absolutely phenomenal..the best customer I’ve had in a long long time ..
Raigan was super helpful and knowledgeable!
Laurie Wilson went above and beyond to ensure I was well taken care of and remained professional throughout and managed to make the process easy and efficient for me. I would highly recommend anyone go see Laurie and recommend this establishment to everybody in need of the services provided!
Laurie is very professional, efficient, and takes excellent care of the customers. Thank you
Laurie is freaking awesome!!! Thank you!!
Laurie took care of me.she was great and had a very friendly and attentive attitude and was very attentive and supportive. And made sure that my account get sorted out. Thank you very much!
Excellent service. Quick and easy set up with friendly customer service!
If I could leave 10 stars I would. Lauire extremely helpful and personable. Thank you so much for making my experience. AMAZING.
Laurie was outstanding!!! She exhibited professionalism and candor and still gave excellent hospitality. While unloading our Uhaul she was very considerate and allowed us to utilize her bathroom which was a lifesaver as I am pregnant. Thank you again Laurie!!!
Ms. Laurie was incredible in every way! Prior to my move in date she called me in advance to communicate she had received my reservation and the type I reserved fit my needs. Then upon arrive she treated my whole family and I like well "family". She was super personable and even aided in my navigation around the facility with my 26' truck + attached trailer. After realizing I had my own lock for my unit she allowed me to return the lock unused and credited the cost back to my account. Hands down best employee/customer service I have ever had with a Public Storage Facility and I have had several units with them over the past 7 years. I am grateful for you all and would gladly do business with you all again.
Claudia es una persona excelente me encanta su entusiasmo muchas gracias.
Laurie was very helpful and very professional
Laurie is a gem! Treats my mom like a VIP! Reminds her to sit in the warm car while the family works, LOL. Very kind and gracious! We appreciate her immensely.
Great front office help
Made the move transition very smooth
Provided us with carts and dollies that helped the move go faster
Laurie is AMAZING!!!!!!! She displayed excellent customer service despite being a property manager she made me feel relax and went over and explained everything in detail for me and my wife. Laurie you are a phenomenal woman and I thank God for allowing you to assist me. God bless you Mrs. Laurie!!!!!!! PS needs more ppl like you 😀😀
Miss Laurie was very informative helpful and friendly. Thank you!!
Laurie is amazing!!!
I’ve rented here for the past 4 years, and the customer service was impeccable. The units are clean, safe, and pest free.
Laurie, property manager, was helpful and gave clear directions on how to upsize my unit. She was clear and understanding. She made the check in and move in process very easy.
Laurie provided excellent customer service to me and my mom today outlining alternatives for changes to our storage unit. She went the extra mile to print & highlight copies of account info for mom who prefers paper copies for ready reference even though the same info is available online. She also gave great technical support for using the app and access code on mom's phone so she can operate the gate without getting out the vehicle. Thank you Laurie!
Laurie was wonderful
Explained everything so I could understand it as a senior citizen
Gave me advice on how to use my storage unit to my benefit with my space
Went over everything with me and help me also do it on my phone. So I could do auto pay
She is definitely a keeper if I had a business. I would steal her from You.
You need to hire more people that care that much about the customers and the business. Thank you so much appreciate it Laudie
Be safe
Laurie was a gem. She handled my problem in a professional and efficient manner.She tutored me step by step in the use of the app. She was friendly and welcoming the moment I entered onto the site. Kudos to Laurie She is simply the BEST
The storage facility clean with easy access.
Great location, easy access.
Had a very pleasant experience with the workers, and I like the cleanliness of the building!
Great facility, I recommend it for storing your belongings.
Nice facility , clean, great customer service.
Ms. Wilson went above and beyond in helping me with the mobile app sign up she explained everything so easily it was a amazing
Very helpful and thorough with check in.
Came in to rent a unit but Inwas having trouble with the online form. Laurie was SUPER nice and very helpful. She went out of her way to get me signed up and in my unit.
Laurie has been great! Helped us out with one of the best customer service! Highly recommend !
Laurie is absolutely amazing and has great customer service
Great customer service, Laurie made everything clear for me and was consistently present to help me whenever I had issues. Storage unit was clean and never overcrowded. Always easy to get my stuff in and out!
Laurie is absolutely amazing3
Laurie was very helpful, informational and did not feel well but still helped me. She deserves a raise.
Laurie was very helpful and respectful
Laurie is always friendly with her customers and very professional and outstanding customer service.
Had to transfer my units. Process was simple. Laurie was a great help.
Laurie, the property manager, is fabulous! This facility provides quality, clean, and affordable spaces. I've just checked out and it was a great experience in every way
Laurie was amazing, very seamless process and she was extremely helpful.
Laurie was very helpful.
She helped me setup my account and how to use my phone to enter and exit the property.
I have had an exceptional experience worth noting with Public Storage Self-Storage Units at 5801 Woodcliff Rd, Bowie, MD - especially with the on-site property manager Laurie. Her customer service has been outstanding. Moving is stressful. Period. I was spread pretty thin and exhausted when I arrived at the site to say the least. She spent time with me out of legitimate concern (which allowed to to calm somewhat), proceeded to help me arrive at exactly what I needed with nothing more and no pressure. She truly cares for the facility grounds, maintenance of, and is clearly in the “right seat on the bus” as the expression goes. Through my rather rocky transfer to the area I experienced a problem with my move/movers. She went out of her way to help me by availing all options and realities therein. By my experience, you cannot pay a person to care - that is priceless. Thank you, Laurie. Your kindness and understanding is above a beyond that of which I have had the pleasure of experiencing in quite some time. I look forward to my continued experience with Public Storage, Laurie’s exemplary support, and have nothing but great things of the organization as a whole to report to many.
Laurie was an outstanding help to everything I needed..
I enjoyed Laurie the professionalism, and great service.
Laurie was great. Provided detail information great customer service. 5 star treatment.
Great customer service. Laurie has patience with me and graciously answered all my questions and concerns. I will recommend my friends and family members to her.
I have 3 units here. Thought I needed one and realized last minute I needed more. I booked on line (“e-rented”) and it was so easy. Everything was ready & waiting. I’ve met the property manager, Lori, who is super helpful and knowledgeable. Definitely recommend. Easy access, convenient.
Laurie was so helpful and accommodating! Top service. Thank you!
Ms at counter was very helpful.
Laurie was so amazing and helpful. We would highly recommend this location.
The storage office at another facility wasn't open so I was told via phone to go to 5801 Woodcliff rd, Bowie, Md. I arrived only to meet a truly wonderful person … Mama Laurie who was so pleasant, professional and helpful. I highly recommend this location. Top tier great service, 10 stars all around. Thank you again Mama Laurie you made it so easy to take care of my needs.
Lauri at the Bowie-Woodcliffe is the BEST!! Her knowledge, patience, and professionalism is phenomenal!!!
Thanks so much for your assistance with helping me to pay my bill on line..
VERY SUCCESSFUL!!
Laurie was super helpful to me and my family today. We selected a unit to rent online but when we saw the space in-person, we realized it wasn’t what we needed. Laurie was pleasant and quickly resolved our issue without hesitation! It’s always wonderful to a pleasant problem-solver on your side!
From the first call for pricing to our final check out, we had 5 star experience. Fantastic customer service, clean and safe facilities as well personalized care by Laurie are just a few reasons we wish we could give more than 5 stars! We would definitely come to this location again if needed.
Laurie was awesome!!! She was extremely helpful and guided throughout the process. Thanks again!!
Laurie has always been an exceptional customer service property mgr. She explains well and is always pleasant and polite and knowledgeable in this job. She deserves a good bonus for employee of the year. The company is lucky to have her.
I highly recommend this location for your storage needs. The staff, Branch Manager, Laurie listened to my needs for storage and was able to locate the perfect unit for my storage. I was delighted about finding the right unit and the location is great! I did not know that PS was in that location; another PS rep referred me to Laurie. Laurie called right away, and the move in timing for me was perfect. Laurie will respond quickly to any questions and concerns you may have pre and post move-in.
Great job Laurie! Thanks!
Awesome customer service; pleasant and patient with customers and informative of updates. Never a problem with personal items in unit or gaining access when needed. Clean storage facility!
Laurie was awesome helped us out with all our needs
Thank you so much Laurie for always being so helpful and so sweet. I had to move to a different unit this past week, spoke to her multiple times before moving and she was just so helpful and understanding. Thanks for such an amazing customer service Laurie!
The resident manager provided excellent service to us
This is the best customer service I’ve had in my life. Mrs Laurie assisted me since it was my first time going public storage. I recommend her services to everyone because she is very kind, friendly, and professional.
Great service. Easy online reservation. Customer service is amazing. Even made a little mistake and stayed at the unit just a few minutes after hours. Staff was polite and helpful when clarifying the rules. If I need more storage space in the future I will use this location.
Very friendly staff and nice clean units, very secure!
My wife rented a unit here. Laurie was very helpful. She explained everything to us and showed us around. Great customer service. Highly recommend.
Ms. Laurie was a great help with the problems I’ve been having for the past few months. After 10 minutes she had all my account information updated and everything handled. Very professional and efficient!
Very good and respectful thank you sooo much
Was moving off campus by myself and Laurie provided the best customer service. So kind and thoughtful, definitely better service than the Public Storage on Gallant Fox Ln. Hopefully she’ll assist me again my next visit!
I visited looking for additional storage space and had questions. Laurie was beyond amazing and helpful!! Thank you for the advice and guidance. Reasonably priced as well.
Laurie is great handling anything regarding Public Storage! Great customer service!
I was inquiring about a unit at this location and was greeted by Sylvia. She was wonderful and thoroughly explain the sizes and prices. This place is totally recommended.
Ms Laurie is one of the most nicest person I ever met.i promise she is going to leave you with a smile on you’re face every time. She’s goes out of her way to make sure you get the best customer service possible. I’ve been using the storage for about 3 years now and I don’t have anything to complain about. I would give 10 stars if the option were available.
Awesome customer service!
Laurie is the best! She was so friendly, so helpful, and such a pleasure to be around. If I do choose this location, it is because of Laurie + how clean and fresh this site looks!
Laurie helped with my small size room. Excellent customer care!!! We love you Laurie!!!
Wonderful manager and affordable prices, I highly recommend!
Awesome customer service Christie is the best!!!!
Ellistina excellent service. Very helpful and knowledgeable.
Laurie was fantastic loved the cleanliness of the property 10/10 will defiantly come back
Laurie was great helped me rent a unit very quick and easy. very professional and clean property.
Laurie was very helpful. Highly recommended. Will use again
Laurie was great to work with, and helped me save money over other options.