Great so far. Ben was and is very helpful and nice, and I appreciate his assistance. I have a good rate at the moment and let's hope they don't screw me like they have in the past at other locations. Will wait and see. For now, everything is good and Ben is great. Thank you.
Ben was exceptional and very helpful. This company is lucky to have him.
Ben and Irene were so helpful making my move-in an easy process!
Teara was absolutely amazing. 10/10 recommend this location
This is very nice storage facility, wonderful staff, great prices, well secure. Thanks for recommending me to this public storage unit facility tiara Pickens you're the best !!.
Tearia was awesome, she Rocks!
Teara helped me navigate through my online reservation when there was a glitch that ended up freezing on the unit I had reserved.
She hung in there with me and resolved the matter with diligence and determination!
Teara made me feel we would be able to get it resolved - and we did.
Thank you Teara for coming alongside me and resolving my online issue.
My experience there was pleasant and the young lady Teara great customer service very helpful
Teara have great customer service the process was a breeze she derserve more then 5 stars
Thanks to Teara she is so amazing she gets the job done great job and she is such sweetheart she is not gonna stop until u r satisfied !!! We need more people like her 10 stars for Teara excellent customer service !!!
Thank you Teara for taking time to show me different size units and also for being so patient with me and my family
Teara is a great employee she’s always smiling and helping with all our needs when we are at the storage location!! Great job Public Storage
Allie was very informative. Helpful. Kind. Made the sign up process easy.
Great location, right around the corner from where I live and the ladies in the office are always so kind every time I come to pay my bill!
Teara was very helpful welcoming & friendly, she made my experience very easy.
Great customer from the lady at the front desk!!!
Great facility, friendly staff. Allie was incredibly helpful and quick with getting all my issues resolved.
Allie was really helpful and knew what she was talking about!! Very satisfied with the customer service!!!!
Teara is great she always assist me and my wife whenever we need help or is at the location. Great Customer Service !!!!
Staff is pleasant and helpful
Teara is always a pleasure to work with everytime!!! Thanks
Teara is very professional she’s good at what she does she has an answer for every question I asked and she did it with a smile go check her out great customer service skills Thanks Again
The ladies in the office are great! Very helpful every time.
It was an easy process to get started. Nice staff members
Amazing experience with the two lady’s in the office, very knowledgeable and helpful also very welcoming environment definitely recommend!!
Young lady behind the counter is always so helpful i believe her name is ally and does whatever she can to make sure I’m takin care of, always going above and beyond!
The woman inside was extremely helpful!
Allie was very helpful and made the process quick and hassle free ! It couldn’t have been easier ! Highly recommend !
I went back and got a second unit !
Love the staff and easy process
Teara. Is wonderful and very helpful, she was also friendly. A great person.
Teara is a great representation for your Public Storage location on Emmorton RD she go above and beyond for her customers thank you
Always a great experience when I go to this location Teara always help me with any questions I have no matter how many I ask lol great customer service at this location ALWAYS!!
Came in upset because was having a bad day just to pay bill and Allie completely changed my mood leaving there, amazing customer service
It was a simple easy experience, one I would be happy to go through again.
Ms. Teara was wondering helping me with my process looking for storage . She has great customer service skills and it was a pleasure to meet her .
Teara has great customer service this was my first time looking into a storage unit and she was nothing but short of great with helping me with the process
Teara and Alli were friendly, courteous and professional throughout my registration. In addition I found them both very knowledgeable of the service you provide. Thanks Joe Natoli
Excellent customer service young lady behind the counter is always on top of things, if she's unable to answer the phone she gets back to you right away with all problems solved!
Awesome customer service, I don't remember the young lady name but thank you she made it easy for me.
Good customer service everytime, glad I chose this rental facility.
The girls at Emmorton Rd are top notch Tiara and Allie thanks a bunch
I was having trouble with my app and for some reason having trouble processing payment. It wasn’t till then I went in talked to the lovely lady behind the desk her name was Allie. Very nice, and very helpful she made the whole process so much easier!
Nick and Allie is very good and pleasant when problems occur and kudos
Teara Pipkins was absolutely awesome. She made signing up and receiving my locker a breeze.
Mandi D was phenomenal!! Last minute moving and she accommodated my needs!! Definitely recommend this location A+
Teara and Allie was great they made sure I had everything I needed for my move thank you ☺️
Easy in and out. Pretty affordable storage units.
Great customer service! Very easy set up process! So convenient! Thanks
Everything went smoothly getting into just the right space at just the right time. Tee worked with me and made sure it all worked out great.
Teara is great to work with, made the process of getting a second locker simple and easy!
I have had a great experience with Public Storage - Emmorton. Teara was very professional and helpful. She assisted me with all of my storage needs. This has been a great experience. Highly recommend this location. Thanks Public Storage! - Ms. Long
Tiara is great. She is efficient and very professional. Tiara is also very friendly and supportive. Tiara is very easy to talk to and she explains everything so that you can easily understand. Again, Tiara is great!
If there were 7 stars. I'd give it too tiara. She was very helpful and friendly. Much appreciated.
Teara at the front desk was great, she helped me with all my questions.
She even helped me move my unit next to my other unit which made it way more easier!
Very respectful and helpful!!
Clean facility, currently renting outdoor units that are easily accessible by vehicle. Price is fair. Move in was easy! Staff is very helpful. Great storage facility.
We have been using this facility for a while now; Tiera has been the best overseer! She's always on point with her knowledge and service. If you can't reach the office by phone, leave a message and she will get right back to you! 10/10.
Tea was Great! Very Friendly and knowledgeable. Excellent customer Service.
Excellent storage facility!!!! Ms. T was very helpful and accommodating as was all the staff. Clean and safe. Would highly recommend this storage facility. I will definitely be back!!!!
Teara at Public storage is great! Super friendly and accommodating! Thank you for all your help!
Tears was amazing come check her out she’s so sweet and fun
Teara was great! Very helpful with all of our questions!
Teara was the best sales rep i’ve ever had ! So personable and kind ! She took the time to show me each sized unit i was interested in. I shopped around at other storage units but decided to come to public storage because of how great Teara is! Customer service is 10/10 ! I definitely recommend coming in and seeing Teara she won’t lead you wrong :)
Tears has been so kind since the day we started moving stuff in. She is very professional as well .Always helpful and always has a smile. Since the death of my dad and the stuff I am dealing with she has always been kind! I would recommend to anyone to use your storage facility.
Teara continue to go out her way and make sure all the customers are well taken care of thanks for keeping my things safe !!!!
I like that all the storage units are on one floor. Relatively clean. Well lit.
Teara was wonderful and very kind amazing highly recommend this location thank you so much.
Tears and Jarrett was great they helped me get the space I need I am happy
Candice was amazing and so pleasant and she had great customer service
Amazing customer service, super polite along with the best pricing
Teara Pipkins was great with this move and very knowledgeable and helpful thanks public storage
Teara is the best!!! She has been so helpful and pleasant. We do a lot of moving of furniture and storage and we love using this location the best!!!
Public Storage had the BEST prices around. Clean and easily accessible. Have had an outdoor unit in the past and now have an indoor one. Both have been great. Teara was so helpful and friendly. She made the whole process so easy for me and my family. She went above and beyond to help. We appreciated that.
5 stars for Teara!!
Returning to the store with my mom Lea Ellison and Teara has outstanding customer service skills ans she is a great asset to your company
Everything was done professionally and quickly. The lobby was clean and well maintained as well as bright. I was able to take care of my business without any difficulties. Teara was an excellent employee and very friendly. She is a credit to your company.
Teara was extremely helpful and pleasant. Thank you so much.
We rented from public storage for 4 1/2 years. never had a problem. Storage stayed dry . We recently moved out of out unit. The sweet young lady in the office named Candice took care of closing out our unit. Candice was very helpful went through all the details about closing out the unit and how I would receive my receipt.Very pleasant young lady We had a few laughs. Candice was someone that you could just talk to all day . She answered all my questions with a smile. Wonderful experience.
Teara was very polite, attentive and knowledgeable. If I need storage space again I will definitely be using this location with her.
Teara is the best she always help no matter what or the time she goes above and beyond for her customers thank you girl.
Professional and courteous team. Answered all questions I had and are very helpful.
I can say I never leave reviews! But going through a tough time, which for most part if you are putting things in storage it can be because of difficult circumstances
I can not say enough about Mrs. Teara Pipkins at public storage on Emmorton rd
She is so much more then just helpful
She is understanding and compassionate!
A true people person. She not only made me smile but fixed my account issues and just all around made my day! I wish there was more like this special lady! 10 stars to her!
Cristina Williams
I been to a lot of storage facilities but this one by far has been the best Miss Pipkin did not mind answering all my questions and showing me different size units I really appreciate good customer service
Candice was so helpful and nice. Knowledgeable about helping me to find the right type of storage that I needed. She works at the Public storage at 1900 Emmorton Road...
Teara helped me get set up with a storage unit with a quick and easy process. I was having internet troubles, and she helped me complete everything over the phone step by step. She was friendly and professional. I look forward to utilizing the space to store my extra inventory.
Tears was a big help with my move thank you
Teara was a joy to work with and goes out of her way to solve the issues you have.
Teara was helpful she have great customer service skills location very clean
Teara was helpful she have great customer service skills
Teara Pipkins was wonderful helping me with my huge move giving me the best possible options and how much supplies i needed to make my transition smooth as possible. Great customer service and pleasant to speak with will be returning and sending people to this location
The facility is clean and secure. Teara is the best! Very professional, kind, courteous, caring… way beyond and above the ‘business friendly’ attitude.
Public Storage is a great facility that offers several different size options at reasonable prices to meet your needs. I had the pleasure of working with Ms.Teara from the belair, md location, Ms. Teara was patient with me while I had many questions and concerns on several occasions, she was thoughtful and polite and really helped when needed, I know I can count on Ms.Teara anytime to help me by phone call or in person! I haven't had the opportunity to meet any other staff at this location, but if their anything like Ms.Teara you're in good hands!
This is by far the best experience I’ve ever had at a storage unit. Teara was super nice, bubbly and funny. She helped me with my unit and was a huge help in this time of need. If y’all want a good storage spot to go to , public storage in emmorton is the place ! I will be back definitely if I ever need a storage again.
Tears is a good manager and will go the extra mile and I will be storing my things here I will be telling people about the Location in Abingdon on 1900 Emmorton rd in Belair
teara was amazing!!! helped my mom and i out so much, we really appreciated the customer service we received!!!
Very nice professional lady, great place thank you very much have a wonderful day,,,thank you
The public storage at a glance is nothing spectacular. Yes it's clean, well maintained and secure. But what you don't see is the exceptional customer service provided by Mary. This alone garners five stars. Her never ending quest to ensure customer satisfaction is rare.
Great service! The ladies at the front desk were so pleasant and helpful!
Teara and Mary made my experience at this Public Storage location perfect in every way. When I first booked my unit Teara was there for me and quickly got me up and running making it so easy for me. When I no longer needed the unit and moved on Mary was there to get me checked out and she even waited at the gate for me and personally checked me in when I showed up to pack up. On my way out with my stuff both Teara and Mary were there to answer all of my questions and wish me well. What a great experience.
Mary was AMAZING at helping me with everything I needed help with and answering all the questions I had. She was very polite and kind and went above and beyond to make sure I was happy with my storage space! The is the first storage space I have been to where the experience felt personal and REAL! I actually felt cared about! Mary just radiates positivity unlike I’ve ever seen before! Even when my kids were running around being loud and crazy, she was quick to politely provide activities to keep the kiddos occupied, she simply started a game of ispy with my kids and they became engaged in the game and quieted down a little, what a genius idea! I am beyond pleased with my experience and I applaud Mary for being the beautiful soul she is.
Mary was very helpful & had amazing customer service!!!
This was undoubtedly the best customer service i've gotten at any public storage location. Mary especially was very kind, very helpful, and i fully trust that my things are in good hands thanks to her! Its a far drive to bel air for me, but its more than worth it. Thank you mary!
Mary is an absolute delight! She's professional and helpful and makes sure you get what you need! Highly recommend going to see her!!!
When I went today to open a storage unit public storage is the place for me. Tiera was very nice and helpful. She took the time to show me the 3 sizing 10×10, 10×15 and 10×20 unit even though it was as cold as the Dickens outside. Welcome done Tiera. Public storage on emmorton rd in Belair. If this isn't the black young ladies name I am sorry for that. But whatever her name is just know she was great..
Teara and Mary where amazing and helpful I definitely recommend coming here
Teara and mary were amazingg ! very friendly and Helpful. they made our move in fast and easy. And helped us understand the steps with their great communication skills. We appreciate them!
The two ladies at this location is very knowledgeable and helpful great job
I had such a great experience here because of Teara. She was excellent with communication and returned calls and answered questions promptly. Her communication skills greatly enhanced my experience as a customer with a storage unit here. I am genuinely pleased with the high standard of customer service Teara provided, and I wholeheartedly recommend this facility to anyone seeking top-notch service, largely due to Teara's exemplary professionalism.
This was my first experience trying to navigate exactly what I needed to store my mother's belongings. I was helped by a wonderful lady named Mary, well thank God, for her what a wonderful help she was and continues to be. Fast,,clean and problem solved!!!. Thank you!!!
Convenient location, fair prices, easy to get a unit, knowledgeable and helpful women
Let me tell u how ms teara help me out she was so helpful I came in so overwhelmed and she walked me threw it all thanks Public storage
The ladies at this site are very informative ms Mary & ms teara
Great customer service miss teara got me in & out
Came into this location clueless and needed information about storage because I plan on moving in two months the reps really helped me showing me different size units and other moving supplies they offered. Just wanna say a special thanks to Mary and Teara for taking time to help me with all my needs
Tiara and Mary was so helpful and professional. They were patience, kind and knowledgeable.
Beautiful young women! I thank and appreciate their support. I had no idea what to do and they walked me through in order to help my very sick Neice.
They were great!
Tiara was the best rental agent ever!! Friendly and knowledgeable about the area and the space rented. My experience with her was amazing from start to finish!! She should get a raise or promotion for her great work experiences she gives to the customer!
I choose this location because of its convenience even though it has many recent bad reviews. I had a pleasant experience renting a unit here. I reserved a unit online and moved my items in a few hours later. I called and spoke to someone on the phone to confirm my online booking. She was pleasant and friendly when we arrived and offered us to tour the unit before making a final decision. The unit was clean and there was a cart readily available to use for our heavier items. After reading the comments I opted for auto-pay to avoid a lockout. Rates are reasonable compared to the competition.
why is this girl always here by herself I always see her around the facility alone even witness her lift a heavy dresser into the dumpster by herself she DEF gets 5 STARS shes always nice and polite and has a smile. But Her managment gets 1 STAR from me
I just want to say that when I walked into the climate controlled storage for the first time that the floors looked clean and I was happy with what I saw. We needed to upgrade our storage because we rented one that was to small. Quita was amazing and super helpful. So far I think we made a good choice picking here. The $1 a month storage was super helpful for the first month too!
maurrissa was very kind when i was there she help me find the size unit that i needed not what i originally picked ( definitely wouldn’t have been able to fit anything i have) she represented excellent customer service
maurrissa was very kind and welcoming as soon as you walk in the door she greeted me with a smile and made renting a unit very simple
The young lady at the front desk was very helpful/ professional l in assisting me with all my needs. And that's why I'm giving this review 5 Stars.
Wonderful experience with Keyeona!! Thanks so much for all the details and speedy process!!
Public storage and myself certainly didn't get off to the best start. And some of that was probably my fault as I can be a little dramatic at times. I can't promise that your experience here will be A++ but I can tell you from personal experience that if you are not satisfied with something they (Sara!!! District manager!! Shout out!!!) will go above and beyond to make you happy. I went from sad and stressed, to happy in relieved with just a 5 minute phone call. Thank you!!!!!
Everyone was very curteous and made the process as smooth as possible.
Customer service was super friendly and helpful . Glad to have found a affordable place
Keyeona was so sweet and helpful. Would recommend
Keyeona was a fantastic help! Quick service with a smile!
Keyboard was patient helping me reset my password and log in online to my account .
Keyeona was absolutely wonderful to work with. She called as soon as I put an inquiry in online. I was in the office to view the unit within an hour. She knew my name as soon as I walked in the door and greeted me with a smile. Sweetest customer service ever and very happy I went with public storage!