Public Storage Self-Storage Units at 1900 Emmorton Rd, Bel Air, MD

why is this girl always here by herself I always see her around the facility alone even witness her lift a heavy dresser into the dumpster by herself she DEF gets 5 STARS shes always nice and polite and has a smile. But Her managment gets 1 STAR from me

Many other storage units in bel air! DO NOT RENT FROM THESE CROOKS!! NO ONE WORKS HERE NO EMPLOYEES IN OFFICE EVER, owner needs to show up!! No one can answer phones! $1 month is a lie! Many other better place in area.

Worst place to rent from! AVOID AVOID AVOID WILL LOCK YOU OUT UNIT WITH NO ONE IN OFFICE! Dirty place, no one answers phone!! $1 month is prorated, but has $50 in fees as well! Avoid them at all cost!

Very unprofessional! Does not help or do anything besides collect your money. No one works here or in office, if your 1 day late paying your unit will be locked with no one there to open it even after you pay!! DO NO RENT FROM THEM WORST PLACE EVER

Dirty, unprofessional, really isnt $1 a month, good luck finding someone in the office to help you. Customer service only transfer u back to there store where no one answers. After 1 month being here, already moving out to better place.

Worst place ever! DOES NOT ANSWER PHONE NEVER IN OFFICE ANY TIME OF THE DAY. Someone needs to find the owner and set this place straight, they need employees, my stuff is stuck in there unit. DO NOT GO HERE!! AVOID AVOID AVOID THE $1 Monthly is also a lie

This place is a joke. I closed out my storage unit on 01/30/2023 at 10:50 a.m. Spoke to the two girls in the front office who said everything was taken care of and I wouldn't be charged February's rent. I was charged on 02/04, February's rent payment. I called them and they informed me I had to take my drivers license up there to get a refund. Drove back up there and they entered that in the system. I called back customer service immediately and was told I would get my refund in 7-14 business days. One month later, I am still waiting for my refund. I called today and they said it's because I checked out on 02/04 which is incorrect. This place is the worst. They just take your money and keep raising the monthly charge.

I just want to say that when I walked into the climate controlled storage for the first time that the floors looked clean and I was happy with what I saw. We needed to upgrade our storage because we rented one that was to small. Quita was amazing and super helpful. So far I think we made a good choice picking here. The $1 a month storage was super helpful for the first month too!

Dead mice all over the place, sometimes there are no carts to be found & lastly, a lock was placed on my unit because I paid 1 day late-3 weeks later, lock was on my unit. I was unable to get it taken off until the following day by calling but this was beyond inconvenient. There are plenty of other temperature controlled storage companies nearby, I suggest shopping around.

Staff is great and very helpful...prices are very high and went up without being told there would be an increase when I signed up.

$1 first month rent is a LIE, its false advertisement. Late fee charged daily and its $25 a day. DO NOT RENT A UNIT FROM THESE LYING CROOKS!!!! It's only been 2 months and I'm moving my belongings to a more trustworthy place. This review is written for my daughter, who rents the unit. Sadly, they tricked ME with their false advertisement. I'm the dummy who sent her their way.

They changed the gate codes at the beginning of the month and did not notify. Now I can’t get into my unit and the live chat is not helpful and no one is answering the phones, my email and phone are not being recognized by the system so the app and website are useless as well.

maurrissa was very kind when i was there she help me find the size unit that i needed not what i originally picked ( definitely wouldn’t have been able to fit anything i have) she represented excellent customer service

maurrissa was very kind and welcoming as soon as you walk in the door she greeted me with a smile and made renting a unit very simple

Please dont waste your time. The counter agent is rude and ignores phone calls. Ive called them every day for a week to close out my account. Left voice mails with no call back for a week. Now they are charging me for another month when my unit has been cleared. You can never get in tough with this location. “We care about your service” is a lie. They care about taking your money and thats it

If I could give a minus 0 star I would. I've been using the storage facility for 4 years. They never clean, sweep or anything. I've had the same trash in front of my unit for months. A few weeks ago I found a dead mouse in front of my unit. I called and let them know, the manager said all storage units have mice. I asked about cleaning she told me they clean but don't everyday. Came back 2 weeks later, same dead mouse and trash still there. Put the mouse in a plastic bag, took it to the office to show them it had been there for 2 weeks and trash was still there. The girl at the front desk was the rudest person I've ever seen. What an extreme attitude. She was mad because I brought the dead mouse in. She took it personally and said well I'm not going down there and cleaning it. She twisted everything I said and continued to argue with me. I asked for the managers number, she gave it to me while she was laughing like it was a joke.very rude and immature. I called the manager, she said they had an order in for the mice. All my belongings have mouse droppings all over them. Most of it is probably ruined. Will get my things out as soon as I find a clean storage unit that's not mouse infested and file an insurance claim. Don't go there.

Management is rude and does not return phone calls.

Horrible company. I moved out in middle of June, empty unit, did the check out online because the manager is never there. A month later I get an email adding I owe for the following month, called customer service they said the manager would take care of it. Now two months later I get a call from collections. There's much better storage places than Public Storage and especially this location.

been calling them for weeks but still no answer. i need help with my account so i can pay them but it looks like they’re not interested in helping their customers 🤷🏻

The young lady at the front desk was very helpful/ professional l in assisting me with all my needs. And that's why I'm giving this review 5 Stars.

Mice! A lot of them. Terrible customer service. The girl on the weekends has been very rude, cuts office hours (she closes at 5 when they advertise till 6), and she is a terrible listener! Oh and she trash talked her manager to me!!! She needs to go! Otherwise the area is the same as it was from the previous company. Nothing special. And certainly does not go above and beyond to make a customer feel welcome.

Wonderful experience with Keyeona!! Thanks so much for all the details and speedy process!!

Do you have moving trucks

Public storage and myself certainly didn't get off to the best start. And some of that was probably my fault as I can be a little dramatic at times. I can't promise that your experience here will be A++ but I can tell you from personal experience that if you are not satisfied with something they (Sara!!! District manager!! Shout out!!!) will go above and beyond to make you happy. I went from sad and stressed, to happy in relieved with just a 5 minute phone call. Thank you!!!!!

Everyone was very curteous and made the process as smooth as possible.

Customer service was super friendly and helpful . Glad to have found a affordable place

I just signed up today. The facility is adequate and the prices are standard for the area. Unfortunately, my experience with the office employee was less than satisfactory. She responded to my questions curtly and with an attitude. When she wrote down the wrong gate number on the piece of paper, she got even more of an attitude and said ‘well that’s why I told you verbally”. I will not recommend this place because of that experience.

Keyeona was so sweet and helpful. Would recommend

Keyeona was a fantastic help! Quick service with a smile!

Keyeona was awesome

Keyboard was patient helping me reset my password and log in online to my account .

Keyeona was absolutely wonderful to work with. She called as soon as I put an inquiry in online. I was in the office to view the unit within an hour. She knew my name as soon as I walked in the door and greeted me with a smile. Sweetest customer service ever and very happy I went with public storage!

Not a fan of the condition the space was in when I rented but the manager made it clear that's not how their units should be and he cleaned it in front of me. He swept out the entire unit because I saw a bunch of spider webs. (BIG WARNING TO ARACHNOPHOBES, lots of spiders) but like they eat the other bugs so it's fine. I don't remember his name but still he was very helpful.

If there was a 0 star I would choose it. I was originally renting from ez storage which out of nowhere became public storage. On the west coast (California, wa state etc...) Public storage is horrible and now I know it doesn't matter where you are public storage is the worst. They don't care about their customer or even employees all they care about is money. Super dirty at every facility I've been to. Specifically at the Bel air location, The DM sarah is horribly rude to both customer and employees from what I have seen. She knows nothing about customer service hate to break it to your company but with no customer then you have no revenue, no business and in short not only your company but even YOU Sarah, Will not have a paycheck then. I would NOT recommend renting from this company. at least not from any of the locations that this Sarah lady is the district manager at. Idk how she managed to land a job in management with public storage since it's very obvious she has not idea what she is doing and has absolutely no compassion or kindness at all in her body for anyone other than herself but if public storage doesn't want to lose a huge majority of their customers, then I would suggest getting rid of her and hiring a dm that actually sees people as people and not just dollar signs. At least 90% of the other customers still currently renting at Bel air location have also shared the same feeling I have about not just the company but mostly the dm Sarah. (The employees are not like her I've had ok experience with Tyler and Jewell at that location) but have also felt so sad for them the times I've seen Sarah there she was completely rude to them spoke down to them as badly as she did the customers.

The manager was able to help me with my move in quite efficiently in the rain. It was very welcome.

Tyler and Sarah make things happen! Needed a bigger unit after realizing our stuff wouldn’t fit and Sarah took care of it. The best customer service ever! And Tyler he’s a freakin gem! Thank you!!!

Service was flawless, they helped me figure out my gate code after I forgot it.

Miss the old couple that worked here but it's been a lovely 5 years here.

All ground floor units.

Simple, EZ to sign up and use. In and out.

What items need to be stored in your climate-controlled self-storage units?

Are your self-storage units secure?

Do you offer car, boat, motorcycle, ATV and RV storage?

Do you have drive-up loading and unloading?

What size self-storage unit do I need?

Do you offer Contactless Renting?

What hours can I access my self-storage unit?

What do I need to bring with me to rent a self-storage unit?

Are your self-storage units easily accessible?

Do you sell self-storage and moving supplies?

Do you have self-storage Move-In Specials?

Poor management. Clueless staff. They allowed me to reserve storage for my 31' motorhome, BUT when I arrived the spaces only allotted 25'. What a headache! I had to find another facility last minute.

Awesome Experience!!!! Ms. Jewell took care of it all. Very professional and polite. I recommend this facility 6 Stars across the board.

Made an online reservation to store a car on a trailer in a large space. Got there and was told they don't do that even though the corporate reservation service said it was ok. All they could offer was that they didn't care what the corporate customer service said, the answer was no. Fortunately, there are other self-service storage facilities in the area with better service.

I had an AWFUL experience with this storage unit. We had the unit for two full years and they raise the prices all the time and are completely unreasonable. They do not care about their long term customers. They are unfriendly and rude. I would NEVER go back and would NEVER recommend someone to them.

I have had several sized units here. I feel the place is safe and management team on premises mostly everyday.

Clean storage facility

My family and friends alike have not had a good experience with this place. The people are unreasonable and just don’t play fair. They jack their rates on long term leases. My sister has had units to store Pharma products working as a drug rep and she said they give a good rate which continues to increase at this location. I’ve had a few bad experiences but the most recent one is wanting to switch units to save money bc of my financial situation during COVID. On Sunday the 31st of May, I called to confirm their were open until 5 PM. That was at 3:30 PM, the hours listed on recoss look O M rding said 11-3! The problem is, when I spoke to them the following day about the hours and how We were unable to get there until 3:30, the women said “Too bad, you should have come because I was here working until 9 PM so there is nothing I can do. They don’t want to help you, and that is just sad. I can list the other bad experiences but unfortunately this will not change anything. I never write reviews but I feel THIS IS a case where bad reviews are paid to be removed! I thought it was odd that they have 5 stars when I am mostly told by real people experiences have been negative.

Nice staff. Clean and secure area. Easy sign up process.

UPDATED review. After being here several years, I no longer like being here. On several I have been finding mice in all of my belongings. Mice dropping and feces. it has been awful and they really could care less . They have always been so very helpful. The units are clean and I have been very happy here. Thanks Jimmy and Karla for all your help.

I see you offer vehicle storage. Can you accommodate any type of commercial vehicles to be parked here as well? Example being school buses? Or would that be a no go for you to store?

Very quick and responsive. Excellent customer service.

Great customer service and wonderful prices ❤❤

Great customer service and affordable rates. A+!

Great friendly staff, patient and helpful!!!

Clean and friendly storage facility

The personal was very helpful and friendly. I will recommend this place to fiends.

Very helpful and quite polite

Very friendly and helpful

Professional, friendly team in a secure environment!

Great customer service, and clean facility

Friendly, fast and easy service. Secure location.

Very friendly and easy to make reservation. Also, prices can not compare to others. Would highly recommend!!!

It was very good service at the desk they lady was very helpful with answering all the questions I had. Very nice service!

The customer service is amazing, they always are very pleasant and inviting. I would never go anywhere else for my storage needs.

By far the best storage facility to deal with in Harford County!!

Very nice place to store anything you have, great staff.

Made the process extremely easy! Pleasure to work with!

Easy to do.

Easy, courteous & very helpful

Very professional service and nice staff. Unit was very clean and highly recommend!

Great service!

The premises are neat and organised,but there is this old lady with a kind of East European accent, that does not perform hospitality and takes the motto: the client is King not high on the banner alike it should be. Rudeness and ignorancy are denominators that fits her job performance best. She is getting aggrevated when asking to clear up questions and her tone is far from client friendly when responding. My advise to her , quit the job and find one where you can serve only yourself as a customer, because the attitude compromise the good reputation of the company. Imperative to take classes on how to interact with customers. My impulsivity drove me to end the contract 20 days before the due date. P.s. By birth I am European myself, shame on her. My best .A. Martowirono

Friendly

Staff was very professional. Place has a lot of security which was very important to me

Friendly customer service. Helpful and explained everything we needed to know. Not bad prices either.

Courtesy

Great customer service, the lady was very polite and friendly and clean business and great atmosphere

Very personable staff, great rates with clean, safe storage!

Awesome people and great service!!

Very helpful. Extremely polite. Really clean property. Best place I have rented a unit from.

Super nice!! Clean and safe facility!! Great experience!!!

They are wonderful, I always return when needed!

Clean and friendly

The couple are friendly and helpful. They make me feel at home.

Wonderful place! So glad I chose this location!!

It is a good storage location. I have halted a number of loads there to my son's locker.

Friendly and accommodating staff, fair prices for their clean and secure units that come in a wide variety of sizes. Definitely recommend ezstorage in bel air!

Great spot for storage needs

It was a wonderful experience!

Great

Very pleasant staff and a good secure place

Great place. Great service.

Awesome facility. Great ee's. Nice people!

Very nice staff. Friendly 😊

Easy check in and everything was explained thoroughly.

Great experience, very informative and helpful with all information.

Great storage facility! Very clean, organized, and affordable. What else can you ask for?

It was very convenient to get the stuff out of the truck and put it in the storage unit. The storage unit was also very spacious and the costumer service was great. Very happy with the service!

Great service very helpful!

Amazing military friendly agency! Took care of us, and recommended the most affordable storage unit for our needs. You won’t regret using them!

This agency had the prices in town! Excellent customer service, the owners were extremely nice and personable. I would recommend this agency 100%

Wonderful staff and very helpful! Convenient hours too!

great service

Wonderful staff! Great online rates! I use them in two locations.

Good

Fast easy affordable

Helpful easy and good customer service

Great service, same day service!!!

Very helpful and friendly.

Excellent customer service

Like having the CIA watch your stuff! 😁

Love the customer service

Fast and efficient service at a great price!

They were so helpful. Jim and Karla are awesome! Definitely will use them again for all my storage needs!!! Thank you

Great service. Very helpful. Found what I needed fast. Exceptional units. Clean.

They had immediate availability for extra large lockers. Provided quick service and their rates were very competitive.

Great customer service! I’ve enjoyed my experience stay Ez Storage. Good hours on the weekend, too!

Great hours and experience at this location.

Very friendly staff! Extremely easy rental process. I was happy with the price as well. Highly recommended!

Good customer service from Karla and Jimmy.

Very convenient!! Excellent staff

Very accommodating to our needs while we were moving into our new house

Excellent customer service. Property was very clean and secured.

I loved it!

Awesome place!!!!!

They stayed open a little later to help me open a new unit - area was clean, lit, and easily accessible. Great for our move!

Had the unit I needed at the right price. Very friendly and helpful.

Staff was very helpful, professional, and informative. Very pleasant experience.

Great place

Awesome service

Jim and Karla were both very pleasant and helpful when deciding which space we need. We appreciate all the help! Thank you!!

This is my third time renting from ez storage an I love it. Customer service is always excellent. Rates are always great. Ms. Carla and Mr. Jimmy are excellent!

Great service, great prices.

Super sweet couple who runs the place! And some of the best rates when it comes to storage units!

Very friendly staff, and helped us save some money

They were super helpful, and very nice! Thank you Karla and Jimmy!

The staff is very friendly and made the process go very smoothly. I reserved online first and the entire process only took a few minutes.

Great manager and excellent service!

Absolutely love that they give Fire/EMS discounts!

Amazing managers! So friendly and helpful!

Clean, amazing security and great customer service!!!!

Excellent storages and service

Great service and friendly managers! They were very helpful. Easy site access. Highly recommend!

Exceptional and straightforward service! Would highly recommend.

Karla and Jim are so nice and helpful.!

Love the locations and the staff is amazing and kind

Very nice people to deal with. I would recommend EzStorage for any storage needs. Very fair prices.

Friendly service and very helpful!! Easy experience overall.

Well maintained. Friendly and helpful staff. Kinda pricey and you will die in the non environmentally controlled units when it's 90+ degrees

Nice place. This facility is clean, well maintained, and a good price. Definitely recommend.

Great prices

Looking for a storage and found one that was close

They can handle all your storage needs. Staff is friendly and helpful.

This location was extremely helpful. They made sure I was able to get the correct amount of storage space at a great price. They helped make sure I was able to move my belongings which I greatly appreciated because it was just myself. If you are looking for a place to store your items this would be the I suggest you go!!!

phenomenal customer service and easy app process

Easy to sign up and very friendly

Great service! Very secure storage site.

Great service, great price. Clean and accessible. Got the 5x5. Plenty of room.

Good explanation of terms and pleasant renting experience

Clean and wonderful staff!

Great customer service !!! Friendly and very helpful

Great experience. Very fast check out process

Super easy and quick experience! Highly recommend!

Quick and easy sign up, clean and safe storage!

They were great!!! Made storing my items bery easy!!!

I've been using this business for about a year. The managers Karla nd Jim are great to deal with, very professional, honest and down to earth. They never rush you with your questions. I would recommend "EZ Storage Bel Air" for any of your storage needs.

Great, prompt, and thorough! Thanks.

Great experience. Very fair pricing and good customer service.

Great customer service. Efficient & easy rental!

I have been looking at moving into the area and had popped into the office. The staff were extremely helpful and it gave me a very clear idea on costs. I liked the facilities and the security of the area and being able to look after my items.

Friendly and clean and helpful

Clean and friendly

Great storage facility would recommend

Clean and helpful experience. Highly recommended.

Super helpful, super nice people! A very painless experience :)

Great experience

Great discount for public service!! Great management very personable! 5/5

I have used this storage facilities a couple times and I love it. The people are very nice and very thorough. I always feel like my belongings are safe here. That alone is priceless. I highly recommend this facility.

Semi was SO sweet and very accommodating. She made our experience so efficient and easy.

Very good experience. We were in and out in 30 minutes!

Excellent customer service. Very clean and very friendly staff

Very friendly staff, Exceptional service!

We have had a great experience with Bel Air EZ Storage. They made sure to help us choose the right size unit for our storage needs. Highly recommend!

Great place to have a storage unit love the people excellent customer service.

This is our third time returning to this location during different moves, and the ownership has been the same fantastic people. The location is clean and safe and we will return again if needed.

Great customer service!! Helped me find the right size unit

I’ve been so pleased with Ezstorage. Karla & Jim have been especially helpful & accommodating.

Clean place

Customer service was great the people were very helpful and place was very clean.

Very accommodating, will try toake everything convenient for you.

Great experience very helpful

The best storage place out there!! Would recommend anyone come here to get your storage needs!!

So glad I decided to check out this place. Best price got me her . Best and excellent service. Will keep me here . I felt like I was at home. Thank you

Great customer service, clean, easy access to units. My go to place to go for all my storage needs.

Excellent staff very helpful and clean facility. Would recommend to anyone!

Very easy and bery friendly staff

Jim and Karla are great people. Excellent conversation and very knowledgeable.

Lovely couple helped us and explained everything perfecty. Good conversation while processing our paperwork. Definitely recommend.

Great service and great to know that this place is heavily secured. Thanks for your help!

Nice people and very helpful.

Staff is very friendly and personable, great security on site.

Very friendly place...super helpful highly recommended

Working with EZstorage was quick and easy! Karla and the staff were very friendly and took the time to explain everything. Best prices/deals online for storage hands down, highly recommend!!

Friendly staff, easy set up and instand access to the unit.

Very easy to get sign up for a unit, quick access to the unit, staff very efficient.

Great customer service!

Very friendly service! Fast and reliable!

Welcoming & reassuring staff. Polite & answered all questions. I highly recommend them!

Friendly staff. Worked diligently to accommodate my needs.

Very friendly staff and great prices. They politely walked us through which unit would best suit our needs. They even provided us with information about the Bel Air, MD.

Had a very pleasant experience getting our unit today! Jim and Karla were very personable with my wife and I. Great pricing as well!

Perfect experience! Easy and quick!

Great clean space. Staff very nice and helpful.

Great staff and affordable prices, lost my debit card and forgot to update the recurring payment. They understood and worked with me until I could get a new debit card!

Very good and helpful.

Super easy & very friendly staff!! Deff the place to use!

They were awesome!

This has been a wonderful experience. Even got a police discount. Thank you ez storage for making a stressful move so much easier!

Very professional and easy process with this location.

The lady helping me was very pleasant and it was a very smooth transaction.

Easy to make a reservation

Very clean and accessible facility compared to other ezStorage locations. Staff was very helpful and knowledgeable of requirements and procedures. Highly recommend.

Great customer service and very easy to make a reservation for a storage unit. Move in process was very simple.

Easy to access, great service

I’ve had my unit for 5 years. It’s been a great experience with no issues.

great service

Awesome location and reasonable rates

clean facility with friendly staff

Very fast and easy.

Great Place

The staff was very friendly and helpful! Definitely would reccommend this storage unit!

Amazing staff Colleen and Jimmy are Top Notch. Highly Recommend

Great customer service, clean units, and the upkeep of the grounds are very well. 5/5 stars

Kind and professional setting! The employees were very helpful with all of our questions and showing us around the unit. Highly recommend as they had a speedy process with our needs!

Friendly staff and nice facility

Very nice service and facility. In and out no problems what so ever

Clean site great friendly staff

Easy and quick experience! Great customer service!!

GREAT PLACE..... CAN'T SAY ENOUGH ABOUT!

We have had multiple units here over the past couple years. Great, locally run business. Will continue to use them for our additional storage needs.

Very easy process and customer Service was excellent!!

Sammy was very friendly she took me to my storage unit to put my own lock on it and is telling me all the information I need to know.When calling this EZ storage everyone is friendly😊

Very friendly staff. Fast and easy

Jim and Carla - nice people. Great service!

These people are fantastic. I've rented from them multiple times throughout the years and cannot think of anywhere else to go for my needs. They are pleasant and thorough. They are always willing to assist and consistently go above and beyond. The prices are competitive but the customer service and attention to details sets them apart. Cheers!

Amazing service very well maintained and clean

Stored here before came back again! Very helpful!

Amazing service!! Didn’t let me down!!

Very helpful staff and eZ process to get a 10×10 storage area.... easy accessible.

Why isn't the gate 24 hours a day with code????

Great people units were spacious.

Jim and Karla are super friendly, welcoming, and helping! They were playing my favorite radio station when I came in (95.1 SHINE-FM) and overall provided an easy storage rental experience. If you’re looking for a storage unit, go here!

Great customer service!

Great place

This is a great place to store your stuff

Quick friendly service!

My dad has rented from them for years. They are awesome

Carla and Jim are amazing people!!!!!! They are always professional and friendly.

Great customer service and clean facility!

Very clean and great location. Easy to use and access. Highly recommend.

Very nice people who manage this company. I will definitely let everyone know about this place!!

Very easy to get started and very friendly staff

Super friendly and helpful. Check in was a breeze, highly recommend

Friendly and easy process of opening a new account. Definitely recommend

Very friendly and clean . Extermly helpful with all my questions. Showed me units so I can determine what I need . Thank you .

Very friendly when we walked in and worked with us. Convenient and easy to get to.

Clean, friendly, and very secure storage place. Highly recommend.

Great customer service and perfect location!!!

Easy to do. Courteous and friendly people.

Great service, friendly and hospital!!! I recommend it to everyone. Habla espanol!

The employees were very nice and welcoming. This is our first time renting a storage unit. The space and price appear fair and they have access to storage supplies and other moving needs!

Good price helpful people

Super nice people! Very clean!

I’ve had my stuff stored here since 2015. Never a problem. Staff is wonderful. Customer service is awesome

Amazing customer service, easy to rent and a convenient location.

Extremely Friendly and helpful! Would recommend to anyone looking for storage needs!

Jim and Karla are always so helpful. I highly recommend this storage facility.

Very friendly professionals!