The process was extremely easy and site was very clean. Frank is a great communicator: clear, concise, and friendly. He was prompt at returning my messages and very clear at explaining everything and answering all of our questions as this was the first time we have used a storage unit. Couldn’t have been easier!
We really appreciated the help and very clear instructions and info given to us by Frank. He was very helpful in explaining everything. A+++!
Frank was excellent to work with and gave me a great guide on the storage search. He was accommodating my communication needs.
Nice, clean well kept location. Frank was very helpful and personable. Answered all my questions thoroughly and well.
Very easy process, Frank was awesome to deal with!
I moved my belongings into this facility in early March '24. Frank handled my paperwork & was very thorough & patiently answered my questions. The facility is clean & well-maintained. Best of all is the reasonable price for the rental! I've already recommended this facility to my friends!
Great Experience. Frank is really helpful. He made sure all the questions were answered and that the check-in process was smooth. Clean Facility.
Frank is Amazing! Great customer service!! A+ He went far & beyond to help me. Thank you, Frank.
Frank made this experience extremely easy and FUN! He is very knowledge and accessible. He was very thorough throughout the rental process! He is a valued employee! Thanks for having him.
Very easy experience. Great customer service from Frank too.
Awesome friendly service from Tom. Update 12/23. I am not pleased with the way management runs this location due to the fact that they don't have any one onsite during open hours. I was not informed in advance that I would have to basically make an appointment to see a worker onsite. Thankfully I can still get to my storage unit but I have wanted to get assistance a few times but no one was onsite. Not sure I recommend anyone to this company.
Very competent, friendly staff. Frank was very helpful and knowledgeable.
Frank was very helpful. Very happy with the new unit.
ACTIVELY INVESTED WITH MOLD AND GETTING WORSE 10/7/23 worst set of humans ive dealt w in a long time w no regard for others belongings and scoff at you when you explain thats your life they are watching at their minimum wage job. Person working the counter literally smirked in my face when i explained his 125$ insurance policy wouldnt cover the pants on my dress blues. Horrible place to store your stuff.
The staff, particularly Frank, are very professional. I know my stuff is safe!
Frank was very helpful and friendly
Update: they called me back THE SAME DAY and are resolving the billing issue, moving forward remember if you use a gate code, even just to double check your unit after you've moved out, that will make you count as "active" again!
My only real gripe is one of the buildings has a steep incline at the door, and can make moving large items on wheels a bit... thrilling, but if you bring your own wagon it's easy enough
Their corporate customer service hold times are long, but Tom and the folks in this location are very helpful! Thank you again Tom!
Thanks so much Tom for your excellent work and service. Take care!!
Awesome 👏
Just rented a storage unit at Westford public storage Tom was super helpfull. Great service highly recommend.
Tom was extremely helpful in finalizing my rental unit. He was also very kind, well informed, and answered all of my questions. Thank you!!
My family and I are helping my Great Aunt find storage in Westford as she has to move into assisted living, which my Aunt is having a difficult time adjusting to her new life.
We came in to find out information about storage for her valuables and sentimental items from her home.
We took her to the office where Dottie (my great aunt) was able to speak with a lady there named Beth who was very kind, patient and quite knowledgeable about the facility which put our Dottie at ease. Thank you so much Beth for being so kind and patient with our Aunt Dottie, she was such a sweet lady and my Aunt Dottie just loved her country accent as she was born and raised in a rural area as well.
Met with Tom. Was very very helpful. Answered all my questions and helped me out with the app👍👍👍
Beth went above and beyond. Thank you.
Updating my review after my experience with Tom today. From 1 star to 5 stars because of this guy. He deserves a raise for that positive vibe and smile.
Rates are high and increase regularly. My unit was not climate controlled and I did need to throw some stuff away due to mold growth from the environment in the building. They did find me a unit on the spot though and that’s what I get for not doing research.
Needed to talk to a rep during normal business hours but the office door was locked with the rep sitting outside in her maroon jeep liberty smoking a cigarette. She watched me walk up to the door and try to open it yet said nothing to me and proceeded to open it up once I got in my car and was already pulling out. Also their rates are kind of insane. There’s better options.
Wow. I Met Andrea the other day as I was looking at a few units for a friend that has passed away. Andrea was so understanding and patient with all of my questions. She went above and beyond just to make sure I was satisfied. Even though I was not ready to rent at the moment as it's not for me. She was still very thorough. GREAT asset to this company. Will definitely tell family and friends about this location and the great manager Andrea.
Andrea is by far the greatest thing that has happened to this company. She is an excellent professional who does her job spectacularly.
Excellent customer service from Andrea. She was quick, accurate, and friendly when we ran into a snag. Lockers are well kept and facility has a comprehensive camera and gate system. Will not be going anywhere else for our public storage needs.
I was looking into getting a storage unit there and I talked to Andrea and gave me very good info that I needed also pointed out which I would needed very good and knowledgeable she needs to be Manger.
So I recently made my way to the storage facility and was helped by Andrea and boy was she so helpful and very nice ! This is how customer service should be always !
Great safe and easy to find location minutes from us. Convenient access through the app on my phone to enter and leave through the automated gate which is a great feature! Clean facility and the price really can't be beat with their online daily specials!
Was helped out by Andrea at the Westford Massachusetts location nicest employee I ever dealt with and I've had storage units for 20 years if she isn't the manager she should be
I had Andrea help me and she was fantastic. That makes me want to stay at this location.
Andrea, was amazing! I wasn’t sure if this location and price point was good for my needs. After our conversation I felt really good about the size we choose and the easy access we get when compared to other options. The office is always open and help is always around when I need it. I’d recommend this location to everyone!
Came into the office looking for a 5x5. there were none available but Andrea tried her best to try and help me find a unit suitable for me. Even though I chose not to rent any of the other spaces, she was still very helpful and friendly. If I end up needing a larger space I will be coming back to rent from here.
I had an appointment to rent a storage unit at the Westford, MA. location. I knocked on every door, without luck. I called the number to that property, and was told to leave a nu.ber and someone would get right back to me, that was over 24 hours ago, still haven't heard back! Called the district office, but could not leave a message. Called the national number, and was told that the reservation I made needed to be rescheduled, because nobody was available for my original reservation. Today I was sent an email asking why I missed my appointment!!!
As a 100% disabled veteran , I'm appalled at the treatment I received from this company. I stood around for over an hour, with a fully loaded vehicle to put into storage. This company should be ASHAMED!
My mom and I had a great experience here. Tom was super helpful giving us all the information we needed and was super nice about it!
Sandy is very friendly and professional.
Clean well-maintained storage complex with easily accessible units. I have been renting units here, on and off, for several years. Sandy was very efficient, helpful and pleasant at move-in time, just as she has always been when I've moved in or out in the past.
I had a great and easy experience getting a storage unit. Connor was extremely helpful while also being quick and efficient. He got me set up right away. Gave me all the information I needed. I barely had to ask anything because he covered it all. I feel very good about storing my belongings here. Thank you so much.