Public Storage Self-Storage Units at 277 Littleton Road, Westford, MA

My family and I are helping my Great Aunt find storage in Westford as she has to move into assisted living, which my Aunt is having a difficult time adjusting to her new life. We came in to find out information about storage for her valuables and sentimental items from her home. We took her to the office where Dottie (my great aunt) was able to speak with a lady there named Beth who was very kind, patient and quite knowledgeable about the facility which put our Dottie at ease. Thank you so much Beth for being so kind and patient with our Aunt Dottie, she was such a sweet lady and my Aunt Dottie just loved her country accent as she was born and raised in a rural area as well.

Met with Tom. Was very very helpful. Answered all my questions and helped me out with the app👍👍👍

Beth went above and beyond. Thank you.

Updating my review after my experience with Tom today. From 1 star to 5 stars because of this guy. He deserves a raise for that positive vibe and smile. Rates are high and increase regularly. My unit was not climate controlled and I did need to throw some stuff away due to mold growth from the environment in the building. They did find me a unit on the spot though and that’s what I get for not doing research. Needed to talk to a rep during normal business hours but the office door was locked with the rep sitting outside in her maroon jeep liberty smoking a cigarette. She watched me walk up to the door and try to open it yet said nothing to me and proceeded to open it up once I got in my car and was already pulling out. Also their rates are kind of insane. There’s better options.

Wow. I Met Andrea the other day as I was looking at a few units for a friend that has passed away. Andrea was so understanding and patient with all of my questions. She went above and beyond just to make sure I was satisfied. Even though I was not ready to rent at the moment as it's not for me. She was still very thorough. GREAT asset to this company. Will definitely tell family and friends about this location and the great manager Andrea.

Andrea is by far the greatest thing that has happened to this company. She is an excellent professional who does her job spectacularly.

Excellent customer service from Andrea. She was quick, accurate, and friendly when we ran into a snag. Lockers are well kept and facility has a comprehensive camera and gate system. Will not be going anywhere else for our public storage needs.

Was helped out by Andrea at the Westford Massachusetts location nicest employee I ever dealt with and I've had storage units for 20 years if she isn't the manager she should be

Great safe and easy to find location minutes from us. Convenient access through the app on my phone to enter and leave through the automated gate which is a great feature! Clean facility and the price really can't be beat with their online daily specials!

So I recently made my way to the storage facility and was helped by Andrea and boy was she so helpful and very nice ! This is how customer service should be always !

I was looking into getting a storage unit there and I talked to Andrea and gave me very good info that I needed also pointed out which I would needed very good and knowledgeable she needs to be Manger.

I had Andrea help me and she was fantastic. That makes me want to stay at this location.

Andrea, was amazing! I wasn’t sure if this location and price point was good for my needs. After our conversation I felt really good about the size we choose and the easy access we get when compared to other options. The office is always open and help is always around when I need it. I’d recommend this location to everyone!

Came into the office looking for a 5x5. there were none available but Andrea tried her best to try and help me find a unit suitable for me. Even though I chose not to rent any of the other spaces, she was still very helpful and friendly. If I end up needing a larger space I will be coming back to rent from here.

I had an appointment to rent a storage unit at the Westford, MA. location. I knocked on every door, without luck. I called the number to that property, and was told to leave a nu.ber and someone would get right back to me, that was over 24 hours ago, still haven't heard back! Called the district office, but could not leave a message. Called the national number, and was told that the reservation I made needed to be rescheduled, because nobody was available for my original reservation. Today I was sent an email asking why I missed my appointment!!! As a 100% disabled veteran , I'm appalled at the treatment I received from this company. I stood around for over an hour, with a fully loaded vehicle to put into storage. This company should be ASHAMED!

My mom and I had a great experience here. Tom was super helpful giving us all the information we needed and was super nice about it!

Sandy is very friendly and professional.

Clean well-maintained storage complex with easily accessible units. I have been renting units here, on and off, for several years. Sandy was very efficient, helpful and pleasant at move-in time, just as she has always been when I've moved in or out in the past.

I had a great and easy experience getting a storage unit. Connor was extremely helpful while also being quick and efficient. He got me set up right away. Gave me all the information I needed. I barely had to ask anything because he covered it all. I feel very good about storing my belongings here. Thank you so much.

I rarely write reviews but my experience at the Westford MA Public Storage was so excellent that I’m taking the time to do it. Sandy, the property manager, and her co-worker, Connor, were unfailingly friendly, helpful, and responsive. They answered questions, returned calls, and followed up when they said they would. I hope the Public Storage company realizes what an asset they have in these two employees. The storage unit itself was clean and climate-controlled, the “paperwork” was able to be done entirely online, and the cost was reasonable. I recommend this business without reservation.

Good prices and clean units, but they change prices without notice. The local office will help you out, but definitely check your payment monthly

Whenever you move, consider renting a storage unit. Sandy and Tom at Public Storage Westford were super helpful. Got a clean unit at a nice first month promotional price. They were up front about the terms and conditions for my thirty day stay. You have options to pick from (size, indoor vs outdoor, ground level vs upstairs) and the drive up check-in process via keypad is painless. My ground unit necessitated buying a $20 Chateau cylinder lock, but you keep it after closing your rental. Setting up an online account is quick, and any accommodations can be made easily. Thank you to Public Storage Westford for helping me and my family with the move!

This space storage is really convenient and Tom will make everything easy and quick for you thank you Tom

It's just a storage place. Personally I think they are overpriced. Their rent on the units go up randomly without warning. On the other hand, they are secure and supposedly climate controlled. I've used them a lot over the years because of that and their convenient location. I think if you're not as picky as I am, you can do better. I used the one in Lynn, she was pretty pushy and sneaky, this dude in Westford appears more lazy to me.

Did not have a good experience with them. They told me one thing and I come in and it another. I came to pay one amount and I come in to pay and it’s another. Don’t like business being done that way. Unorganized and they are not very helpful. Taking my stuff out today and won’t be coming back.

Great place to put you old stuff that you dont want to throw away

Initially, staff was very helpful and the unit was clean. No problems while using the unit. I gave a 5-star review at this time. Fast forward 6+ months later - I moved out of my unit but the employee forgot to close it out in the system. Because of that, I got billed for another month and since then frustrations have ensued. After a few phone calls, I was told this was an error on their part and that they would deal with it. A few weeks later, I get a letter from a collections agency saying I owe this bill. That was mid-November. I've been trying to contact different people at Public Storage and keep being told that this needs to be addressed with Steve the District Manager. Too bad that every single time I call him the phone goes to voicemail and he never responds to my messages. I've been told (but don't actually believe) that he's been contacted by his people about my situation as well, but still no response. Moral of the story - BE CAREFUL about renting from Public Storage... Make sure you can see and confirm that your unit is closed out or they'll try and take your money.

Heather T was great!! From the time I walked in to the time I left she was really helpful with answering any and all questions and was very pleasant and friendly. I would have to say public storage and Heather T are the best companies for storage on planet earth!!!!

I came in yesterday to get a storage unit. Heather T. was awesome. She showed me a few different units so that I could compare them and make a decision. Heather helped me through the whole rental process. She was friendly, very personable and professional. When the unit I chose had a little bit of dirt on the floor, she insisted on cleaning it up, despite my repeated offers to do it myself. Thank you for making my experience there a good one.

This place is dirty, dark, damp, and disgusting! The building is NOT temperature or climate controlled. Lights work on a timer, and when they go out, you are in the dark. The lights inside the units don't work. The office reeks of stale smoke. And the ceiling in the building is leaking, with bird nests sticking through, and mold in places. We ran as fast as we could out of there!

I don't know how Sandy has so many positive reviews about her!! My friends mom and I went in and Sandy basically rushed us out and told us to go to Nashua as she had no units available. We later found out that she does have available units but she probably didnt want to work. That is NOT customer service AT ALL

Ok

If there is anyone who has or had water damage in buildingC or ANY UNIT at the Westford Ma Public Storage please reach out to me on facebook. PLEASE! I lost my first born son Armand Jr on December 05, 2016 before he die he had just bought all new furniture a whole house of it! All my sons property was destroyed in the unit i rented from them! Everyday for me is Hell and the day i went to get all his property out it brought me to my knees im devastated and even tho im insured it will never cover the actual cost in money and it will never cover the damage it has done to me mentally/emotionally theres No Recovering Theres Nothing but Water Damaged Property that Crushes me at Every Glance. If they just maintained their buildings and werent so damn negligent Id be Sitting down or curled up on My 23 yrs son Armand jr couch with his beautiful daughter, (My granddaughter) ANYONE WITH ANY WATER DAMAGE IN UNIT C 32 or above or ANYWHERE PLEASE REACH OUT.

David helped set us up with a storage unit. He was really professional and helpful.

Great place. Great customer service. Morgan helped me get the best rate for exactly what I was looking for. She had no problem walking to several different units and showing me every option available. Decided to leave A+ rating when the elevator was down for a day and she offered to help when I asked when it was going to be fixed. Also there was a woman there to service elevator before I left. Thanks Morgan

Paul spent time to show me an available unit. I decided that the unit was too small and he provided me with a referral to another Public Storage facility in Nashau that had a larger unit available. Everything worked out well. Thanks

BEWARE OF MOLD! I would give this place zero stars if possible. I was in a "temperature controlled" unit in building C for 8 months and all my furniture, couches, clothing, shoes are all covered with mold. Not to mention the sliding glass door to get into the building has been broken since July so you physically have to slide it open to get into the building. Oh, and the lights in the units don't work so you have to use your cell phone flashlight to see. I was told by the front office that they would not be fixing that issue until spring (it is now January). Avoid this place at all costs!!!!

Richard accommodated our last minute request for unit on a Friday evening. I was very impressed with his knowledge of the site and willingness to address all of our questions for our out-of-state move. I highly recommend this location.

Friendly, helpful people and easy access. However, I find the late fee steep and the window very short - 5 days. (I have had experience with other storage facilities, generally the grace period was at least one week or 10 days). Update - the monthly fee was raised on a regular basis, so I moved all my stuff out to a storage facility with better access & rates, in Littleton.

Sandy provided excellent service and was very helpful as well as knowledgeable..!

So I don’t normally write reviews but during a stressful move! I went to public storage and I met Sandy, she was so helpful and very sweet. She was very personable and knowledgeable! I would recommend this public storage based on the cleanliness and the fact that they make you feel like your an actual person and not just a number and a money source.

Great service. Quick and straight forward.

Very plesant friendly and Richard made sure to explain everything

Beware! They raise rates quickly - mine nearly doubled in the 2 years I had stuff there. Also, the storage units are not climate controlled in the least. I just moved out and found a wall of mold, to which they were indifferent.

Former customer, needed newsprint. I never forget fantastic customer service. Thanks Sandy. Highly recommend, they have awesome moving products, and a wonderful manager.

It's a great storage right on littelton Westford Road . Very visible from the main road . They have nice parking space .Staff is really very friendly and helpful . There is Cart and lift always available if you are storing in upper floors . Price is really very affordabke

Nice storage.. Very pleased with the manager, Sandy. Couldn’t be better.

I wrote a review about the guy at the customer counter who is helpful quick and had really great customer service . It’s unfortunate that i had to come back and say that today i experienced the worse customer service ever . This supposed manager of public storage was rude , unpleasant and extremely distasteful. I had a concern in which she proceeded to speak over me not allowing me to speak even after asking if i was able to voice my concern. She proceeded to disregard me and continued speaking over me and at me . It’s sad that people like this exist and even paying for something you still encounter this type of ignorance. If I could give these people a 0 just because that is the supposed manager I would!

Clean facilities, accommodating and kind staff. (Thanks Sandy!!) Spooky bathroom though, but hey, at least there is one! 10/10 would use again in the future.

Very good service. Got unit for half price. No complaints.

Great work! Richard was very helpful.

Richard the salesman that was on today did an amazing job . He was fast informative and very nice. I was on a time crunch to get my kids and i went up as soon as i got in to look at the storage went down and filled out paperwork in less than 20 minutes! Unbelievable customer service! Thanks so much [email protected] Westford Public Storage! I even had time to sit and write this review before leaving! You Rock!

Fast, friendly service. All terms clearly explained. Clean and well lit area.

Richard was very thorough and helpful with his tour and transaction process.

Richard was very accommodating and gave me all the information i needed.

This place is so quiet and so clean that it gives a sense of comfort when moving in the staff here is very knowledgeable and very helpful quick to come up with an answer even goes to the extent of bringing us directly to the unit opening it making sure that we know how to open the door and install a lock couldn't ask for better service

Excellent storage facility close to route 495. Clean and secure. Mary and the rest of the staff are very helpful and make the rental process very easy.

SANDY, BOB + DEMI WERE VERY HELPFUL GETTING ME SET UP WITH MY STORAGE SPACE. THEY ARE VERY KIND AND THE UNIT IS CONVIENT AND CLEAN. THANKS GUYS!!

Sandy was very helpful I would recommend this site for anyone needing a storage unit ,Great property. Very clean. Sandy is always available to help. She is knowledgeable about the area. I would rent here anytime

The customer service here is great, one of the managers, Sandy, was absolutely great in helping me pick a unit and get the paperwork sorted.

John did a fantastic job!! I was please with the way he treated me.

Sandy is always there when you need her. She is professional and explains everything clearly. Highly recommend this property.

We have rented a storage unit here for 9 years. Wouldn’t go anywhere else. Sandy and Bob are dedicated to their customers. Property is always safe with them at the helm. We have never had an issue here.

they are so amazing they go above and beyond for there customers and treat you like family will never use another storage place again found my home with them!! thank you for all you both do

Public storage located in Westford has great service great people and very helpful I would definitely recommend this Storage to anyone Employees of the public storage Westford Ron Bob Sandy and Danny are great thank you have a great year

Very happy with Public Storage in Westford. Sandy helped me get my door locked under freezing conditions.

Sandy helped to get us a unit quick today. The person who reserved us didnt tell us that she had other appointments and we would half to wait. She worked hard and switch things around and got us a unit today because we had to return our uhaul truck. Awesome service.

Love to rent here when I need space. The staff (Sandy and Bob) are very competent and professional. They have helped me numerous times select the space appropriate to my needs. Another attraction for me is the facility's proximity to route 495. A very clean and secure facility with a very friendly staff. Highly recommend.

Clean and well maintained in a safe neighborhood with attentive monitoring

This branch decives you by making you buy things you don't need like a lock or a bigger unit. It is not a honest business. Perhaps the particular location I had to go to does not represent the company. I would hope so, however, the way they try to squeeze dollars out of the customer is pathetic.

Very pleased with the service I received from public storage the lady that help me met my expectations and more and I will definitely recommend to anyone Sandy is a great help when you're looking for storage to store your important items thanks Sandy

Sandy was wonderful. Answered all questions and was extremely helpful and courteous. Would recommend this business to anyone.

Sandy is a wonderful customer service rep. She was very helpful and very informative and I would recommend her to anyone to come to Public Storage

Demi was amazing, very knowledgeable. She answered all my questions without hesitation. Public Storage is very clean and well lit. I found myself a new storage place! Thanks Demi!

The storage units are very clean and well-maintained, access is convenient (even for units on upper floors), and the employees I dealt with (Sandy and Bob) were courteous, professional, helpful, and friendly.

Sandy was very helpful in answering questions I had today, about my storage and helpful hints on where to get rid of old thing we are trying to get part with.

I just rented storage unit and am so pleased with the initial interaction and service provided by the Property manager.

Sandy offered a wonderful and helpful experience setting up the storage unit. Prompt and no issues! Would recommend for anyone in need of storage in the Westford area.

Worked with Sandy to secure a storage unit. Very friendly and personable. Excellent experience.

Sandy was great help. I'm glad she could help us so much

Mariela was a huge help. Went above and beyond! A pleasure to work with and a real asset to Public Storage!

Awesome service from Sandy! Got everything done in few minutes! A+++

I've had a storage unit for a few years. Bob and Sandy have been very helpful whenever I needed..

Bob was fantastic to deal with and made the whole process a pleasure. The units and buildings are clean and well maintained.

Sandy was extremely helpful! She made sure I had the right sized unit and that I was completely satisfied before filling out all the paperwork. Love it!

Bob did a great job explaining the whole system and processing my rental agreement.

Sandy was awesome today helping me open up a storage unit. Very friendly and people friendly! We didnt have to wait long and had an answer to evey question we had. Thanks for the great service! :)

Easy, affordable, clean and apparently very well managed. I haven't met Sandy yet but Bob was fantastic. He appeared genuinely interested in what you were looking for and that you were happy with what you received. The property and office were spotless and even smelled clean, not perfumy but clean. It was a totally painless experience. I would definitely use this facility again.

The manager, Bob, was helpful and pleasant. He explained the procedures in detail and answered all my questions.The storage unit and grounds were clean and well-maintained, and the pricing is reasonable.

I have been using PS for about 10 year. Sandy and Bob have been great and accommodating all this time. Clean and well kept facility. Would recommend this facility to anyone!

I just want to say Sandy is such a nice and sweet person to talk with .I can always count on her for all my questions and she has just the right answers.

Sandy was very helpful in getting me a storage unit. I have a small apartment and had no storage.

The property was well-maintained and clean. In the months that I had my unit there was always someone there to answer any questions that I had. Sandy went above and beyond to lend me a hand. I would most definitely use this company again.

I highly recommend this facility. Bob and his wife Sandy are delightful! Bob checked me in and explained things very clearly to me. He is a kind and respectful man. The facility is well lit and clean.

Bob and Sandy were great to work with! They helped us with our move into town. Convenient and friendly!

Sandy the property manager is very friendly, prompt and helpful. The place is very accessible from the highway. They have the best prices for Public Storage!

Well I walked in and immediately was welcomed by the woman at the front desk named Sandy. She was nice and very friendly. While waiting for her husband, Bob I believe, she informed me of upcoming weather forecasts and just was nice. Glad I picked this place. They were also very affordable.

Great service! 100% honest.

Sandy and Bob are both very nice. Lost our key and they opened unit for free since we bought key from them, just had to buy a new one. Unit was clean with an overhead light.

Sandy handled my transaction and tour if the facility quickly and endearingly. I feel both comfortable leaving my things at this Establishment and doing business here. Also, were had a few laughs and she was very personable and enjoyable.

Sandy was very helpful during a stressful move.

Sandy and Bob are fantastic and extremity friendly!! Love the service:)

Great customer service...very friendly, helpful staff!

Sandy (manager) is very nice and helpful. I've been renting here for years and place is very clean and well maintained. Highly recommend.

Sandy at public storage. is the bomb

Sandy was great and very nice

Great service, clean storage place. Very helpful and helped me get a smaller unit I could afford.

Found a kindred spirit. Great service!

Great experience with bob and sandy.... Very friendly and accommodating...

The best storage I ever have ...Friendly people and helpful all I can say it's good thing about it ..Thank you Bob!

Perfect place, hours and harming reception by Sandy from the front desk ...... Thank you Sandy for your HELP today

Couldn't have picked a friendlier place to go & the pricing is AMAZING can't beat the deals. Would definitely go again.

bob thank you

Bob was great! He explained everything, very professional, and he has great customer service skills. I have been in customer service for almost 20 years and it is very refreshing to have someone else that cares about what they do and cares about the customer.

Good experience. Clean facility, easy to get a new account set up, and very helpful with options for insurance

I've been at PS Westford for a number of years and have been very satisfied. Bob & Sandy in the office are always extremely friendly and helpful. You can always get a hold of them during the posted office hours. I've never had to hunt them down to pay my bill or ask a question. The grounds and facility are well maintained and safe. I'm in and out of my unit a lot and never had a complaint. I definitely recommend them!

Love this place! Bob was incredibly helpful in getting us set up, and the facility was just what we were looking for. We'll absolutely refer any of our neighbors/friends to this location! :)

Sandy was very helpful during my experience. She was very personable and pleasant. My service my exceptional.

Sandy is very helpful and friendly

The manager was very nice. They were very helpful.

Sandy was extremely pleasant, personable, and showed me everything I needed to know. The storage buildings are clean and well lit. Good prices, too!

Sandy was fantastic! The service was great and quick. Wonderful experience!!

Sandy was a great assistent she got me in my unit today!!! Very HELPFUL!

Bob and Sandy were quite friendly and helpful. They assisted me with all my transaction in professional manner. Thanks Bob!

Sandy and Tom are great managers. They were quick to respond. Excellent service and attentive to me needs.

Very easy process and great pricing

Bob and Sandy are very very helpful!! And extremity nice!!

Sandy was great! Easy move in!

Sandy was awesome .. Easy to sign up and use the site

It has been a great experience working with Bob and Sandy!

Bob and Sandy were so helpful and friendly. They helped make the moving process, which is very stressful, an easy and simple process. I appreciate their help and timeliness.

Bob and Sandy were great helped me move things right along. They took care of everything very friendly and professional and the building was very clean. Highly recommend it.

Sandy was very nice, professional and extremely helpful. Everything was very easy. I would recommend Public Storage to anyone.

Very nice and informative meeting with Sandy. Ill recommend her any time.

Awesome experience

Awesome employees very helpful.

Got me checked in and back on the road fast. Nice folks and a very clean facility.

Bob and Sandy provided me with excellent service

Bob and Sandy were very helpful during the registration process! Facility is great and convenient off the highway!

Today I have the wonderful experience with Bob And Sandy. I recommend this location.

Perfect service. Got everything I wanted at once.

Bob at the Westford facility took great care of me when I arrived. I was in and out within 20 minutes holding the keys to my new storage unit. Great service!

Sandy was fabulous and exceedingly helpful to me . Very much appreciated.

Bob and Sandy have been providing exceptional service for the entire time I have been using the company's service.

Sandy was very helpful! We came in and spent a few mins to find the correct unit for us. Sandy is very informative and organized. Great to work with!

Sandy did a great job getting me set up. The facility is just what I needed. Can't recommend enough!

Bob and Sandy are fantastic! Bob brought me on a tour to see a unit so I could make an informed decision on how big of a unit I need. He was very informative and gave me all the pricing info so I could make a decision that fit in my budget. Facility is clean, well lit, and well maintained. Thanks Bob and Sandy!

Bob and Sandy have been incredibly helpful to work with, and they go out of their way to provide great service. I highly recommend their Public Storage franchise.

very helpful. Nice experience

Bob and Sandy have been great. Anytime I call with a question, they are right there to help. I feel as if my unit is very safe. the facilities are clean and well lighted. It is a great facility. Thanks!

Excellent and friendly service by both Bob and Sandy at Public Storage in Westford Massachusetts. I will be back and definitely recommend them for all your storage needs.

We have had a wonderful experience with Public Storage, Bob & Sandy are wonderful to us, we had never rented storage before they showed us all the things we needed for our move.

Westford Public Storage is a great location. We have been there for a few years and love Bob & Sandy. Great crew! They have always been very helpful. VERY VERY clean! And a great convenient location. Can not express how much I would recommend this location for your storage needs.

The Westford Public Storage facility has been great to work with over the past years. I appreciate the ability to reach them with questions regarding our unit, billing etc. Great place!

Bob and Sandra are really nice, efficient, neat, and considerate Representative Managers! They have excellent customer service, great communication ! We have been working with them for years and they are awesome! I highly recommend them to anyone looking to store their home or business furniture or items! Bob and Sandra are really pleasant, and kind Customer Service Managers!

Signup process was straightforward and efficient. Made the reservation via the website for better price then went in to finish up the paperwork. Location is close to home and was the best price in the area for the unit size I needed.

Great storage facility. I chose it based on ease of getting to it--it was 5min from home--and for the introductory price. It provided exactly what I wanted -- a place to temporarily store my stuff that was secure, clean and easy access. Would recommend to anyone needing a place to store their stuff.

I chose this location because of the price. I knew I wouldn't be going there very often so it didn't matter that it was about 45 mins from my home. I rented a 10 x 10 unit for a little over a year. The staff was friendly & helpful from beginning to end. They live on the property so they had a personal interest in the safety/security. The unit, building & grounds were clean and well kept. I never had any problems, having visited the unit about a half dozen times over the duration. I liked the rolling cart that was available for use in my building. I was also grateful for the bathroom they provided on the premises.

Staff is good to work with. Facilities are dirty and smells funny. Wouldn't rent a unit here if it was for personal unit. The units themselves are dry and clean, but the halls smell and need to be cleaned. Rated against my personal storage unit.....no comparison!!