Public Storage Self-Storage Units at 596 W Hollis St, Nashua, NH

Chris was great to deal with!!

Vivian is wonderful. I have never met a better customer support/manager in any field. Vivian will have you smiling before you even open her door and long after you leave.

I love coming in and having Vivian at the frontdest take the time for me. She really explains everything out to me and takes care of my storage needs. very clean and accurate property manager. thank you public storage for making my hard times easier:)

I could not be more appreciative and grateful to Vivian who has been an absolute rock with help every time I needed it. I got off to a very bad start. When I first was moving in. It was an extremely icy day. She made sure that salt got put out to help us get in and out of the facility safely. Every time I have gone in, I have struggled with my locks. She has always been right there to help! Always a smile on her face. She is friendly and caring, and you are more than lucky to have Vivian!! She could give lessons in customer service, and I am a customer service representative so I know what I’m talking about.

From start to finish Vivian created the perfect experience. Going out of her way to provide an excellent service. It’s clear that she’s an incredible human being. Not only helping find the exact unit needed, but showcasing the cleanliness of the location as well. If I could the experience would be rated a 20/5!

From the moment I came in the office Vivian greeted with a smile and kindness. She made sure I was taken care off with the service and the storage I was looking for and every little detail after. It was a true blessing from God.

Great place, very secure, clean and presentable. Vivian is awesome, great person and superior customer service skills. I highly recommend this establishment.

There are some people who are good at their jobs, and there are others who are GREAT!!! Your Vivian falls into the category of GREATNESS. Every time I have needed help she has gone above and beyond to help and provide customer satisfaction. I am beyond grateful for her assistance.

This review is about the fabulous face of Public Storage on West Hollis Street, Nashua, NH. We, by chance, stopped into Public Storage and met Viviane who was the person that greeted us. She is the perfect representative. She gave us all the information we needed and showed us 2 units since we were not sure what size storage we needed and guided us thru the process. Besides all this, she is a wonderful, caring person! We were so glad to have the pleasure of meeting her. She obviously builds solid relationships since we observed many of her clients coming and going and the personalization she gives to her customers! Bravo to Viviane!! Thank you for taking care of us.

Vivian at Public Storage on West Hollis st in Nashua is awesome! She is kind and understanding.. she makes a big difference there! Vivian helped me move from one unit to another with ease. The property is clean and safe. I highly recommend Vivian and this location if your looking for storage in Nashua.

I worked with Vivian today who manages the property! She was super helpful and so nice! The property was very clean and the units I looked at were all in great condition! Happy I found this place :)

If you're looking for a quality storage solution than Public Storage on West Hollis St is top shelf. Vivian the property manager go's above and beyond. Public storage is blessed to have such positive person in place. Thankyou Vivian !

A very loud woman works here.

I normally don't do any kind of google review but I really have to here. Vivian is amazing, she helped out a bunch as my wife and I were looking to downsize our rental unit at this location going from a 10x10 to a 5x10 and able to get a great rate and even just down the hallway from where our old unit was. She was amazingly helpful and kind, and it is clear by other review she is greatly appreciated, so I'm throwing my voice on here too that this is a solid location with great staff!

I have used Public Storage on West Hollis St for over 18 mo at the end of this timeframe I met Vivian new property mgr for this location. She is such a professional ! She was so helpful to me and so courteous and kind. It turned out I needed a smaller unit once I moved out of the larger one. I might have moved to another company if not for Vivian and her willingness to help me find what I needed. The process was easy and such a pleasant experience . She keeps the facility immaculate and always available for any questions. A rare find to work with an individual with integrity and so willing to go the extra mile to ensure her customers are happy!!! You’re the best Vivian!!

Rented a unit at this location for the first time the property manager Vivian helped me ease my thoughts by helping me with the leasing she showed me around and I was stunned how clean and secured this location is I'm very happy I chose this location thank you Vivian for all your help she is a great asset to the company great customer service and very genuine

Happy enough I have a I rented a unit the staff Viviana she’s a wonderful lady. She helped me a lot the best.

I don’t even have words! Vivian was absolutely amazing the entire time I was there!!! She was EXTREMELY personable and friendly! I closed out yesterday and honestly had a twinge in my heart saying goodbye! Thank you so much on making my use of the storage units pleasant and easy Vivian! I very much appreciate it!

Vivian the Property Mgr was a pleasure to work with. She is an asset to the company

So I love the space but the billing is a little strange. I just rented the place a monday and it cost me 250 for the month. They sent me an invoice today for 140 more??? In less than a week... I'm gonna have to call because honestly that makes zero sense. Other than that the place is clean, secure and perfectly maintained. I like that it is private. It's climate controlled so there is no heat or electricity but the pros outweigh the cons... But they don't outweigh the price...

Vivian is great, explained everything. You'll be in good hands here! Several months later: VIVIAN is the most helpful and polite customer service person I have ever had the benefit of interacting with. She goes the extra mile every time, to help! So glad to have found this place. Wow!

Oh my lord what a nice experience I had with this wonderful polite associate!! Lots of help and understanding, lots of working hard. Vivian we need people like you around. People who can understand and help others The company should be proud of you.

Safe climate controlled storage. Moved out of my storage unit and Vivian was lovely and helpful with the whole process.

The property manager, Vivian has been amazing to work with! I've been a customer for years and Vivian has never disappointed. Excellent customer service and a great person as well.

Vivian has the best customer service I've experienced in my life very professional and punctual amazing lady

The site manager, Vivian, exceeded my expectations, assisting me with a 10x20 drive-up storage unit. Availability was low at this desirable location. She notified me immediately of an upcoming vacancy and helped me expeditiously secure my rental. She takes great pride in the appearance of the property. It was a pleasure working with Vivian.

I came in for a small unit-- I was greeted and treated as if I was spending thousands of dollars. My needs where met with by asking me the proper questions and I was made to feel as a wanted patron. I can't recall the last time I was treated with excellent customer service. The manager at this location is a KEEPER!!

Vivian the property manager here made the entire rental process very quick and easy, great customer service and the place is always super clean and it is easy to make payments online or through the mobile app

Vivian has been so instrumental in processing my needs of my storage space. What a blessing she is

The Public Storage in Nashua on Hollis st. Is super clean. It's was super easy to sign up. Vivian was so helpful and made everything seem easier. Thank you !

I went in to rent a unit, spoke to the lady who work there Vivian- she is so amazing! She answered all my questions and concerns, show me around the unit. I end it up get the best unit I can ever ask for within my budget. If there’s an extra star I would give it in a heartbeat for Vivian. Thank you 😊

Vivian took the extra time to help me. This woman is astounding. I highly recommend coming to her for your needs.

I had misplaced my card with my gate code and while I was sitting my van Vivian, the manager was walking back to the office after assisting another customer and asked if I needed help. I said I misplaced my card with my gate code and was trying to login to my account on the website to look it up. She quickly got me a new card and then helped me download the Public Storage app and pointed out the Bluetooth feature for the gate. I'm a senior citizen and even though I work with cutting edge web based systems I often forget that as the younger generations say, there's an app for that. Vivian was wonderful and her warm friendly helpful manner took the edge off of a rough day and made me feel calm. She's the best!

I have been using storage units for years now and I have never encountered a Property Manager as caring, helpful, approachable, polite and who always maintain a smile in her face like Vivian! All my encounters with Vivian have been truly pleasant and very positive! I have spent lots of time working on my unit recently and Vivian has gone out of her way to help me be more organized and make my stay more comfortable. The facility is well kept and maintain very clean! Vivian takes such a good care of the units and property and goes out of her way to help others in the most gracious manner! She truly loves her job and helping her customers and represent Public Storage in a very high manner! Thank you Vivian for all your wonderful help!!! ❤️

I want to give a big shout out to Vivian who does any amazing job at this place. She is polite, kind hearted and extremely helpful. She keeps this place spotless, works very hard inside and outside. I was downsizing my storage unit to a smaller unit and I had a bit of a mishap( smelled like mothballs from previous unit rental). I didn’t think much about it, until I took home my vacuum. Well I went to open my closet where I stored the vac and all I could smell was mothballs 🤭, it was overwhelming. Ugh I notified Vivian and she was very instrumental in fixing my situation. She went above and beyond with management until we met an agreement and I couldn’t be happier! Thanks Vivian you are amazing!

Very clean place, great staff, very professional, courteous & helpful. Thank you for everything!

Vivian is AMAZING!! Great customer service she is so helpful and knowledgeable, she personally made the experience so much better! She put a smile on my face today thank you 💕

We had to rent a storage unit unexpectedly, and I must say Vivian is fantastic! The place is always clean and smells great. Her professionalism is top-notch and welcoming!

Vivian is my BFF... I will never rent from another storage company she was awesome!!!

Vivian is the most kind and professional property manager I have ever met, I recommend renting here.

Vivian is a great property manager. She is helpful, kind, considerate, and attentive. In the past, it has been difficult to get in touch with someone there, but since Vivian has been there, she has made a huge difference. Public Storage Is lucky to have someone like her on their team she is a great asset.

Highly recommend. Safe, secure and great customer service. Rented a unit that ended up being too small but got on the phone with a very helpful woman named Karen and she refunded for the first small unit no problem and made sure I was all set with a new bigger unit.

I would like to thank Vivian for all the help she gave me when I opened up my new unit. Very awesome customer service and would recommend her location to anyone who needs storage. Place is very clean and she seems to be busy constantly. Thank you again

Vivienne was very helpful!

I had a reservation with the site manager Vivian and her customer service was unbelievable. She answered all my questions and also gave me a tour of the facility and woooow I was stunned because I've never seen such a clean facility like this one ...I'm very impressed with public storage and there price was what I was looking for ...thank you Vivian and public storage I will definitely recommend this facility

I’ve used Public Storage for sometime and I never had a site manager give me the professional service and attention to detail that Vivian provided. I called the site and she discussed my problem and she suggested that I visit the site and to help resolve some issues. Vivian’s bright personality made me feel like some cared. My congratulations to Public Storage on hiring employees like her who truly understand Customer Service. The facility is very well maintained and in fact she was in the process of cleaning when I arrived. I think she goes above and beyond in every aspect of her role. Needless to say (but I will) she comes with my highest recommendation.

Vivian, the property manager at the Public Storage 596 W Hollis St Nashua, NH is exceptional. Always friendly and working hard when ever I stop in. The site is very clean.

A wonderful experience thanks to Vivian. She was very professional and able to quickly resolve an issue with our reservation. Her friendly demeanor made the entire process smooth and stress-free. The facility itself is very clean, and spotless. Vivian puts a lot of care into maintaining the property. It's clean and well-maintained.

Vivian has a heart of gold. I’m going through a lot right now and she kept my spirits up and she was very attentive and very sweet.

Vivian is awesome. Super helpful with a kind heart.

I’ve experienced great service here from Vivian. She is friendly and accommodating. My unit was clean and ready. From what I’ve seen, she treats everyone with respect and goes out of her way to be sure everything is right. I would definitely recommend this location. I want to add that they have a good supply of carts and the entire indoor area is clean.

Ma alegra mucho de estar con public starage en nashua nh me atendio una persona maravillosa atenta muy especial me trato de una manera maravillosa y lo que mas me alludo que habla español cuando llegue estaba atendiendo a otros clintes que tambien los alludo en es pañol gracias vivian

Vivian has made this easy for me . She has gone over and beyond in every aspect of her job. I would come back again just because of how good she’s been to me. Anyone would be lucky to have her as an employee. Ty Chris hills

Vivian was extremely extremely helpful for me. I had lots of trouble with public storage and the only person that ever helped me was Vivian. She helped me move out, she was ontop of everything there. She was the best! Thank you!

Public storage would be better if they stopped going up on the rates of units every few months. I started with a 10×10 I was paying 125 to start now it's 3yrs later and the amount of that unit was 300$ so I moved my stuff to a smaller unit just a few months ago the rate was 85$ including insurance now that unit has gone up to 110 and now they want 50$ for some new lock they want to put on incase you don't pay your unit this month just craziness. I can guarantee by next month they will be going up on my unit again and I'm just gonna have to move to another storage facility.

Went in today to get a storage space and I had the pleasure to meet Vivian whom showed me the unit that was clean and well lit she also told me about the promotions that I can get when I rent the space which was an extremely great prices . I'm happy that I was able to get the storage space for a great deal will definitely recommend to anyone public storage is the place you would love to have to store your items for a great price

Thank you public storage your storage facilities are amazing very clean and GREAT prices that i can afford i also recommended my family and friends to public storage. I had the pleasure to meet Vivian who made me feel welcomed and her customer service was amazing she was very patient with my storage needs and answered all my questions in a kindly manner would definitely rent again with public storage

BUYERS BEWARE . I recommend you never use this company unless you want to eventually spend 400 a month for storage because they are scamming POS and they will keep raising the price and extra charges to make the most amount of money possible off you . You’ll see if choose this scam storage company . The owners of this storage belong in hell with the rest of their pathetic family.

This Nashua location is well-managed by great on-site staff. In particular, Vivian is wonderful! She provides excellent customer service.

I recently had the pleasure of using Public Storage, and I must say, my experience was outstanding, largely thanks to Vivian. She was incredibly helpful from the moment I walked in. Vivian’s professionalism and friendly demeanor made the entire process smooth and stress-free. The facility itself is the cleanest storage facility I’ve ever been to. Every corner was spotless, and it’s clear that a lot of care goes into maintaining the property. Vivian’s attention to detail and customer service are truly commendable. She took the time to explain all my options, answered all my questions with patience, and ensured I had everything I needed. If you’re looking for a reliable and well-maintained storage facility with top-notch service, I highly recommend Public Storage. Make sure to ask for Vivian – she’s the best!

I can't say enough good things about Vivian at Public Storage. From the moment I stepped into the office, her warm and friendly demeanor made me feel welcome. She took the time to listen to my storage needs and provided expert guidance every step of the way. Vivian's professionalism and genuine care for her customers truly shine through. Not only was Vivian a pleasure to work with, but I was also thoroughly impressed by the cleanliness of both the office and the storage units. It's clear that Vivian takes great pride in maintaining a pristine environment for her customers. The attention to detail did not go unnoticed and made me feel confident in my decision to choose Public Storage. If you're looking for a storage facility with exceptional service and facilities, look no further than Public Storage with Vivian at the helm. I highly recommend their services to anyone in need of storage solutions. Five stars all around!

Vivian was exceptional and professionally amazing with setting me up with my new unit. Please keep up the great service and professional acumen. Need to have more people like her!!!! Amazing woman.

Vivian is an outstanding employee and provided the best customer service today. I'm an out of state customer and she is a rock star!

Vivian was amazing! She is so personable and cares about customers. She works very hard to keep her site immaculate

Vivian was very nice and professional when I walked in,I feel so happy to been able to get a storage she great and informative.

Stopped in to ask some questions about a storage unit! Sam was extremely helpful and informative. The prices were a little out of my range for now but if I have a true need in tue future ill be sure to come here were i know ill be taken care of!

Clean, well-lit, & climate controlled!

I hope to draw the attention of the PUBLIC STORAGE management to this. We won an auction here a week ago, firstly they deceived us about the payment and did not give us any papers or receipts that they received the money, secondly the container was different from what is shown in the photo (fake unit), thirdly they did not let us check the number the sealed container seal and the paper were not given with a seal. We informed the manager Stefani about this, she said that she would see the cameras if we did not take anything from the container, she would return to us the entire amount that we paid the next day (we did not take anything from there). The next day we called her all day and she didn’t answer, we left her a message and text messages but still no answer, and when we asked the employee to call her, she immediately answered his ringing call, then we tried to contact the silver manager, his name is Andy, at the beginning he, too, did not answer calls, after a couple of hours he called himself and very rudely and disrespectfully communicated with us, now it’s been a while since no one calling us about the footage's or when they will refund us. I do not advise you to go that store or play here and in general I do not want you to get involved with these guys. I hope that the PUBLIC STORAGE management will understand me correctly and take action in favor of consumers and return our money to us.

Guy had a great sense of humor

The manager Jack is helpful and friendly.

I have rented from this location since 2019. I had a 5x10 which in the beginning was $56 if I recall. Today it’s $134. Not too shabby considering most places will charge you 20% - 50% more upon the first 5 months. Public storage did not do that. Granted bulk of the increases came in 2021 so I’m assuming they halted that because of covid. The positives about this place is that it’s very well lit, always clean. And the gates were recently updated for added security upon exit. Maybe someday I’ll come back because Public Storage and this facility in general has always been good to me!

sam is the best! Made my transfer easy.

Lisa was fantastic. Answered all our questions, got us set up immediately, and has a great sense of humor. She also called to let us know we didn't quite get the lock on properly, so she's actually actively monitoring the property for issues!

Lisa is the best manager I have delt with at this location. She is very knowledgeable , works with you to help you address your needs, understanding and is always pleasant to deal with.

Lisa is the best . Amazing customer service. With a wonderful and bright sunny attitude!!! Shes always there when I need something at public storage. Thanks again Lisa

do not use this place. Very poor customer service, at the end of the day it is just an aluminum box so rent from anyone else.

I would leave a 0 star if possible. Ordered an outside drive up unit and was given an inside unit. Told when I called to cancel that I would be charged the $30 admin fee if I cancel even though their website states the information incorrect. Do not use this place, their customer service is trash and their website is false. Use storage sense in Nashua instead, they have great customer service and they give you what they promise.

It is a clean and secure facility. The manager is extremely helpful and knowledgable, and very friendly.

I've rented a storage unit for a few years and the fee has almost tripled in price. The threshold coming into the building needs to be repaired. It's very obvious and it makes bringing stuff in and out extremely difficult! I don't think they plan on doing anything about that because it's been well over a year. Other than the giant price increases and risking having your stuff fall all over the ground getting in the door, the building is clean, secured and climate controlled.

Lisa is absolutely the best! She’s very accommodating, understanding and means business ! My husband and I got the chance to speak with this lovely lady and work out a plan that worked best for my husband and I during our move in. She’s our saving grace, I would recommend renting out a space here because if you know people like I do, she’s a great woman who cares about her customers and their belongings! You can just tell by her voice, demeanor, intelligence, wise words that YOU are safe, your belongings are safe, you’re in good hands as well as what you have in your own individual space. Coming from the bottom of my heart, best place my husband and I could go to. Thank you!

I had a wonderful experience setting up an additional storage space with Lisa Saunders. She was quite pleasant as well as knowledgeable in her field. Everything went quite smooth and I am very satisfied with the personalized experience. Been a customer for a long while, and she's the best so far. Chet White

Lisa was amazing very polite and more than willing to assist you with anything you need would definitely recommend self storage and self storage should know they are very lucky to have her as an employee

I used this Public Storage for about 4 mon, it was very convinced with easy gates entry and existing. With not long time commitment, plenty of carts to uhul up and down.

Clean, mostly, avoid the bathrooms, they are wretched. Conveniently located. One interaction with staff was courteous. My issues are with the entrance to the main building, where the asphalt has settled over time, and the galvanized steel toe plate is dented, so it is not a smooth transition into the building. You have to lift any thing over that toe plate to enter, a cart, my fat tire dolly, all of them failed, making things massively inconvenient and puts your belongings at risk of falling off and being damaged. The other issue is the fact that they force a lock on you for $20, and due to moving 8 hours from Maryland, I wasn't able to visit during business hours until nearly 20 days in, at which point I was past some mystery date of turning in that lock, so that was a forced expense I didn't need. The app sends constant reminders "use the app to access the building." Coming from a residential building with Latch locks that work reliably, the Public Storage App is garbage, just use your code. It crashed multiple times, so I gave up attempting to use that feature. "Thanks for your feedback" blah blah blah doesn't return my money for the unnecessary lock.

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