Public Storage Self-Storage Units at 351 Parker Street, Springfield, MA

Joey B was so kind and answered all of my questions for pricing and hours

I had a perfect experience with Joe. He was very helpful and help me with all my needs. Thank you.

Moved all of my stuff out on the 1st and the employees are never in the office and door is always locked to office. Called them the next day and they said to bad were charging you a full months rent for your empty storage unit. Amazing customer service…. Should be illegal.

Thanks Joe! Super easy and fast transaction!!

Use Parker st in Springfield mass for the winter. Was so convenient to get in and out of gate, and plenty of room to back right up to my bay! No Mice a big plus! Everything was as I put it in! Friendly staff ! Would definitely recommend to a friend!

Joe was very nice and polite. Grate service. It was a pleasure dealing with him

Kay and Joe were very helpful ,friendly and honest and I will likely be renting from them in the near future.

Joe was incredible, he helped me as a first time storage user

Joe was amazing helped me and my father to get a storage unit , quick fast and easy was very respectful , kind and was very polite will definitely be back here.

Wow! Incredible customer service and attention by Joe at Public Storage. Will be recommending to others.

Kay was an excellent help today and helped with all my needs if you need storage come here!!!

Joe is great he was completely helpful with setting up my storage unit

Awesome service. Kay was very helpful on giving me the information that I needed as well as teaching me new things about the app and easy access. Helping me to keep myself organized and on point.

Kay was very helpful and nice to talk to

Kay, the new manager, was very helpful and has phenomal customer service.

Great service! Thank you Joe for all your help!

Joe was awesome and professional

So I was doing some shopping around for prices on storage spaces. I called this location and Kay was more than just good help. She was very professional and answered every question I had and also, the facility looked well kept. 100/10 would recommend this location. More specifically, for all your storage needs, Kay is definitely the go-to.

First time doing a storage and really good Customer service with the empley Joe good Customer serveice

joe is absolutely amazing. 10/10 customer service

Kay was amazing today with helped me with my storage needs

No problem in the process. From reservation to moving in, Joe was helpful and accommodating to last minute changes. Great customer service.

Kay and Joe were amazing. Helped me find the perfect size space for a price you cant beat

I want to thank this young lady for her awesome service! She is informative and nice.

Had to store some business goods last minute. Joe B and Kay got me in a space super quick!

Joe B & Kay helped me out!!! What truly sets Public Storage apart is the exceptional customer service. The staff went above and beyond to answer all my questions, providing valuable advice on storage solutions and helping me choose the perfect unit for my needs. Their professionalism and friendliness made the entire process stress-free. The pricing is competitive, and there were no hidden fees or surprises. The transparency in their pricing structure was refreshing and added to the overall positive experience. The units are spacious and easily accessible, making loading and unloading a breeze. I appreciated the interior/exterior options, ensuring that my belongings were protected from any extreme weather conditions. I highly recommend this facility to anyone in need of reliable and secure storage with top-notch customer service. They've earned my trust, and I will definitely be using their services again in the future!

the man that helped me out, joe, was amazing! he helped with all my needs and is a standing model for what customer service is. I couldn't be happier with the service.

Excellent customer service skills. Joe knows how to fix problems always making sure (you) as a customer understands the situation and you leave feeling like a customer who is satisfied. Please bring ICE COFFEE WITH PUNKIN SHOTS. Thank you.

A employee name Kay helped me out very well was very pleasant when I was trying to get a space greatly appreciated her helping me out

The experience was great! Kay , and Victor were very helpful, and generous 😀!Definitely would recommend this place to friends n family!

Joe and Kay are awesome. I wasn't sure what to rent and they pointed me in right direction. I didn't feel pressure in making my decision.

Horrible experience. Mouse poop was everywhere. It cost over $500 a month. The ceiling was falling down onto our stuff. Most of our stuff was completely ruined. This company should be totally embarrassed.

On site service was not very good. Our reservation wasn't handled properly, and they failed to inform us during one of the many phone call/emails to confirm said reservation that it wasn't going to be fullfilled.

The sales representative I spoke with on the phone helped get me a great rate. Unfortunately the unit was not located in an area where I could drive my car in. I was very clear.I was renting the unit to store a classic car. Kay, who is onsite has been exceptionally helpful in getting me into a space that will accommodate my car. She has been proactive and responsive. She is also very pleasant. She returns calls promptly and has been super pleasant to talk.with.

Kay and Raquel were amazing at helping with my account!

I had a great experience with kay today she was real helpful and sweet …she did a great job ,I’m glad the she help me out….

Was called by Kay and informed that I had improperly locked my unit and that it was in danger of being broken into was very kind and friendly

Great customer service 👏 👌

Raquel was very helpful today she was an excellent she helped me with everything that I needed today you guys are so lucky to have her as an employee she was very very helpful to me I appreciate her very much Miss Johnson sign Miss Johnson

Racquel was a great help today she helped me with all my storage needsThank you Racquel

I was very impressed with the customer service I received from Ms. Racquel Garcia. She went above and beyond with how this place is very secure and ran very well. Her diligence was impeccable. You can't find kindly customer service in a timely manner like Ms. Garcia presented to me. Thank Ms. Garcia

Racquel at the Springfield location was absolutely wonderful! Answered all questions, very easy process and the units are clean and easy to move into! Rates are low and affordable! We love racquel made us feel comfortable and very personable!

These people are very helpful and nice I came in and kjetil showed me around and rented me a storage and was very knowledgeable

I can definitely say that I trust this establishment with my belongings. The workers, like Ms. Raquel Garcia, were very kind and patient with me in explaining things. Thank you Ms.Garcia!!!

Racquel Very helpful should keep her here very pleasant need more people like her

This place is unmanned, There are no employees at this location. The office is under construction. facility looks great from the outside, but when you get inside You get this great smell of human feces. Which means there's people living in this facility, most if not all the doors on the units are bent out at the bottom or top which means somebody's trying to break into these units most likely the person or persons living in the facility. I went to my unit and it was opened with the lock still on it. So to sum it up, the place is dirty, unsafe, unsecured, unsanitary and unmanned. I don't want to hear, Wish somebody told me. Because now you know. your welcome.