Public Storage Self-Storage Units at 240 Newbury Street, Peabody, MA

Manuela gave me great service and she was a very nice girl the place was well kept and my unit was clean storing here is a no brained will be recommending to friends and family

Manuela was great served me with a smile she also showed me around and answered all my questions the facility was clean would recommend using public storage!!!

Manuela gave me good service She was great and so patient!!

Manuela me dio uno de los mejores servicios de atención al cliente que me han ofrecido; además la unidad y la facilidad para depositar y recoger la mercancía es fascinante. Lo recomiendo!!!👌🏼☺️

Steve was very polite and went out of his way to be helpful. I would recommend this location to anyone.

Dan was super helpful today. Thank you so much!

This place should be shut down by the state. Absolutely disgusting the way they treat customers, try to scam people, elevators constantly broken, past inspection dates etc, plus the most disgusting storage facility ive ever been to. one moving cart for the entire property, the climate controlled units are freezing in the winter and practically melting my funiture in the summer, they also raise rates every 3 months. My rate more than tripled in a very short time there. They tried to scam me when I moved my stuff out as well. Be wary of this place. plenty of other good storage facilities to choose from. I had to go through the corporate office to get the $300 bill wiped out there were trying to scam me for.

- Building D is falsely advertised as climate controlled, there is no HVAC in ceiling. It was the same temperature as outside. This is not climate control. - Opened the new unit, dead mouse inside with blood trailing the body. No one previously checked the unit or inspected it. Neglectful site manager. - The exiting keypad has 2 digits that are the same (6). Someone was too lazy to fix the keypad and adding a new 9. This type of minutia shows how much they care about their clients and their business. - The body of water adjacent to the building is being used for trash and items from the facility with their logo are visible in the water. (not depicted) - Do not go to this facility.

Absolute nightmare of a property. When I first went into my storage unit almost a year ago, I noticed water damage in multiple spots on the floor so I tried to go to the office to ask for a different space. The property manager was in her chair when I walked up, then proceeded to HIDE when I knocked on the locked door. Finally after days, they moved my spot (to a less convenient spot, same size) and charged me MORE for the space. A man filling in for her went to the unit with me to check the water damage, and indeed confirmed it was a wet spot on the floor. She was rude about the situation and asked to see it again days later, and told me it wasn’t water (it definitely was). She is never really on the property and when she is, she takes forever to respond to people. She also told me that the elevators were only able to be accessed by using your code, and we told her that it just let us go up to our floor with no code. She told us we were wrong, and when we proved it to her, she said “oh, we’ll have it fixed within the next couple of weeks”. Months later, it’s still not fixed. They don’t do much to keep up with the property but don’t mind charging you substantially for subpar space and service. Will be moving units soon, as we’ve experienced nothing but unprofessional behavior.

This place is well maintained friendly staff Julia made our move in easy would recommend renting with her

Excellent service. Julia was very kind trying to find what I was looking for. She’s the best!

Thank you for all you help Julia my move in was easy as possible property looked clean and the service was A1 thank you so much

Ana is the best! Incredibly helpful with our storage unit transfer.

Professional and helpful

Bruce was absolutely amazing helped me to settle everything in was very big on communicating and helped me at the end as well when I returned to get my stuff made me feel very secure about leaving my personal thing in Public Storage 10/10 location

Bruce is the man!!

Vivian, wow! She exceeded my expectations on the type of customer service I'd receive from storage facility. In general, I was frustrated with publics customer service over the phone. Impossible to get some one. Vivian really helped me and calm me down during the most stressful moment of my life. As long as Vivian is around I will continue to do business with her. Potentially keep a smaller unit after my move! Also, I notice she's always cleaning and helping customers.

I had the pleasure of watching Vivian at work. She was very helpful and extremely kind. There were no more carts at the building I was moving into. So she went to another building and got 2 for me. In my mind she did not have to do that. I must share this story of how completely generous she is!! There was and older gentlemen who was terminally ill. He could not finish moving his stuff out of his bin. So Vivian decided to offer her help and completed the clean out for him. She deserves a community award for her actions. I hope the higher ups at Public Storage see this message and reach out to me. She is truly ❤️ a rock star.

Vivian best customer service ever

Vivian was amazing to deal with, she went above and beyond to make this experience one to be remembered. She is an asset to the company and should be recognized for her contributions

Julia was great: helped me with purchasing supplies and getting set up pretty quick!