Public Storage Self-Storage Units at 240 Newbury Street, Peabody, MA

Professional and helpful

Bruce is the man!!

Bruce was absolutely amazing helped me to settle everything in was very big on communicating and helped me at the end as well when I returned to get my stuff made me feel very secure about leaving my personal thing in Public Storage 10/10 location

Vivian, wow! She exceeded my expectations on the type of customer service I'd receive from storage facility. In general, I was frustrated with publics customer service over the phone. Impossible to get some one. Vivian really helped me and calm me down during the most stressful moment of my life. As long as Vivian is around I will continue to do business with her. Potentially keep a smaller unit after my move! Also, I notice she's always cleaning and helping customers.

I had the pleasure of watching Vivian at work. She was very helpful and extremely kind. There were no more carts at the building I was moving into. So she went to another building and got 2 for me. In my mind she did not have to do that. I must share this story of how completely generous she is!! There was and older gentlemen who was terminally ill. He could not finish moving his stuff out of his bin. So Vivian decided to offer her help and completed the clean out for him. She deserves a community award for her actions. I hope the higher ups at Public Storage see this message and reach out to me. She is truly ❤️ a rock star.

Vivian best customer service ever

Vivian was amazing to deal with, she went above and beyond to make this experience one to be remembered. She is an asset to the company and should be recognized for her contributions

Julia was great: helped me with purchasing supplies and getting set up pretty quick!

Thanks Mark for your patience answering all my questions. I totally recommend this place!

Public storage provided a safe and easily accessible space for my storage needs. I am a senior and was overwhelmed by the process. Julia guided me through effortlessly and was able to make this a pleasurable experience. Julia was patient, kind and went above and beyond for me .I had called around and public storage was the absolute best price and Julia provided excellent customer service and availability.I highly recommend public storage and especially this location.

Otima

THIS FACILITY IS VERY WELL KEEP. VERY WELL KEPT. The property manager JULZ HAVE GOOD CUSTOMER SERVICE AND VERY KNOWLEDGEABLE GAVE ME THE BEST ADVICE AND INFORMATION THAT I NEEDED 5*

I was a customer of Public Storage in Peabody for more than two years. Here’s what I experienced and observed: They do not have enough carts. There is one cart for the building in which my storage unit was located. That building has more than 300 units in it. Nearly every time I went to Public Storage in Peabody, I had to wait until customers ahead of me finished using the cart (for 10-30 minutes), move items without a cart (which can be cumbersome and require more trips between the unit and my car), or abort the trip and come back another time (which takes more time out of my day and is frustratingly inconvenient). The lack of carts sometimes creates friction among customers waiting for the cart and the customer using the cart. By comparison, the facility which I now use has seven carts for a similar number of units. The cart is often dirty. On several occasions, the cart was so dirty that I had to clean it before using it. There is one elevator in the building in which my storage unit was located, and sometimes that elevator was inoperable. My unit was located on the second floor. On at least three occasions, I arrived at the facility to find that the elevator was not working, which required me to move items using the stairs or come back another day. Even though Public Storage advertised my unit as being climate controlled, it was often hot & humid in my unit during the summer. I have discovered that some of the property I stored at the Public Storage Peabody facility has been damaged by heat and/or humidity. By comparison, the facility I currently use has been cool & dry during recent heat waves. There was no light in my unit. It can be frustrating and time-consuming to go through property while holding a light source in one hand. My monthly rent was initially $0.59 per square foot, which was low. However, my rent more than tripled (to $1.84 per square foot) in just two years. Public Storage gave me the run-around when I tried to resolve mistakes they had made in my rental amounts. In the first instance, I had to email the regional manager six times (over multiple months) before he even acknowledged me. In the second instance, I gave up after receiving responses that did not address the issue I was raising. I wish I was aware of these issues with Public Storage Peabody before investing significant time & effort in moving my property there. This facility is a bad deal and a poor value. You can do much better. There are other facilities in the area that do not have some or all of the deficiencies that plague Public Storage Peabody.

JEWELS IS THE BEST. YOU CAN TELL THAT SHE REALLY CARES ABOUT HER JOB AND THE CUSTOMERS. I HIGHLY RECOMMEND THE PEABODY MA LOCATION.

Every time I’m on the property Jules is always there to help me with any issues I have she always has a smile on her face and she is very welcoming would recommend renting here

I’ve been to the site a few times & received EXCELLENT service from Julz. She was very professional, knowledgeable, as well as sweet. I would recommend any & every one here.

Went to the Peabody property to take a look at it properly looks clean the manager on site Julia was very helpful showed me around the property and a couple different units I will be recommending you guys to family and friends

This is one of the best storage facilities I’ve been to the staff there is amazing they are very helpful have great prices on the units and even better customer service Julia was very helpful showing me around the property would definitely recommend for others

Lisa was an amazing person she was the greatest help very informative and understanding. She was funny and a sweet she made my move in smoother than butter That being said julia was not so nice she was not willing to help and was not understanding at all she had made it more difficult than necessary I asked for assistance in changing a misspelling on my reservation and she refused to do so and said she couldn't when Lisa had helped out and changed it the day before and then today Lisa had made the name change to correct the spelling of my last name without question Public storage needs more people like Lisa and less of the Julia's

Julia was very helpful and friendly to deal with my storage options !!!

Lisa at the front desk was beyond helpful! Highly recommended!

Julia was very helpful in helping me extend my rental at the Peabody, MA Public Storage. She was patient with my questions about how to move and what steps I would need to take.

GREAT

Great lady at front desk very professional and very helpful.

Finally someone that understands customer service ! Lisa was filling in for the on site Manager. She was extremely helpful and very kind and courteous.

Tom was outstanding very professional.

Tom at Peabody public storage is awesome!! He made what could have been for me a very stressful situation; very UNstressful and an easy process. Thank you Tom. Peabody public storage is definitely the place to store your things

Tom was very helpful and great to work with. Kari kavanagh

Tom made this process easy, fast and gave me all the info I needed. Thanks for making our move that much easier!

Bestttt

Jules is a great worker

Tom was a great help

Can I get a job here?

Five stars for Julia !! So helpful, professional and courteous ! Elizabeth Partaledis

Adequate customer service, relatively clean spaces, exterior rear of D building has trash strewn around

Jason very good job explained everything! Thank you so much

Kavi was friendly and very helpful. Storage locker is clean and in a convenient location.

The people are very nice to deal with n very helpful.

Great location. Attentive, friendly, and knowledgeable staff. Ashley and Nicole are great!

It’s very Expensive!!! I’m sure I can get a deal if I look around

Sam is amazing and she is very helpful. This property is always really clean when shes been here.

This location was great to visit and the staff were super friendly!

Samantha was an amazing help! She was very thorough while talking with me about my options, the space was spotless! I've already referred a few friends to check it out!

They are very professional, nice and honest! Very clean facility and good lighting is a plus!

Nicole was a great help when choosing which storage company to use. She answered all my questions, alleviated my concerns, and gave me everything I needed to know when renting a storage unit. After speaking with a few other companies, I realized no other company's manager stood out like Nicole. Due to her professionalism and knowledge I decided to rent with you guys.

Kavi was very helpful. He gave me all the information about the company. I strongly recommend Public Storage.

Kavi is awesome. Great help with rental.

Kavi is very and property looks good.

No contact with staff necessary.. good rates

I showed up with my elderly Father to empty a storage unit, with the expectation that they’d have dollies - based on the first time I was there. None to be found and the front desk person was entirely unhelpful, yelling is to “go find one”.

Super clean facility, and secure. I recommend

Selena was really helpful showing me more than one unit to make sure I got the best deal for the space that I needed!

Heather was incredibly helpful and accommodating!

Heather was extremely helpful and sweet . She apologized for my inconvenience yesterday.

The employee Heather was amazing and showed great customer service while helping me find the right storage unit!

I went to equine about movers and Maria in the office was extremely helpful and kind. She helped me find what I need. This girl needs a raise. Thank you for all your help.

Heidi was super helpful getting us into our new storage place! The dolly carts were on another unit and she went and grabbed them for us. Couldn’t have had better customer service!

I have a unit with you and I always deal with David when I have questions or concerns. I cannot say enough good things about David. He excels at his job, he goes above and beyond 100%. Keep up the hard work David😁

Heather and Marie were very helpful today; it was a quick and easy process!

Heather gave exceptional service and was very friendly!

Heather was the best she was so helpful in finding me the right size at the right price

Heather has been a great asset and very helpful threw out our stay thank you heather

I had an amazing experience at this public storage! Mainly due to the incredibly helpful employee Heather. She was very kind and assisted me with all my questions and needs, highly recommend!

Heather checked us in and was tremendous asset in friendliness and diligence. easy process great location on route 1!

heather has been a great help with all the questions and answers I needed highly recommended

heather was very helpful in finding me the right size unit at the right price

Customer service given by Heather was above and beyond! The actual facility could use a little love, but I got a really good Labor Day deal on a unit and really appreciated how kind and helpful Heather was during the overall setup and move-in.

Nice clean storage, with elevators and a cart to help you move stuff easily.

I’ve been dealing with Heather for over a year, she’s been incredible. She’s always willing to answer any of my questions and is extremely friendly

Heather made it very quick and easy to lease a unit. Pleased to have chosen this location.

Thanks to heather and her hospitality our storage was saved and we are so thankful

Great customer service

I am very pleased with the service i recently received during my visit. Due to the customer service and the information that the worker Heidi provided i did not turn away like i did at other storage facilities. Heidi not only provided great service but also provided me with great knowledge about sizes and even showed what would best fit my needs her ability to estimate the amount of stuff i have and space needed to safely and efficiently pack my belongings away in storage she definitely knew what she was talking about and what was needed because of her i chose public storage and will continue to use them and also recommend them to family and friends in need of a storage facility Thank you Heidi

I just had a excellent customer service when I went into the public storage place. I walked in and the lady behind the counter was very polite and very kind. Her name is Heidi and she was very helpful. She was able to answer all of my questions bout the units. The size and the pricing and just made my time there very easy. I definitely recommend going there and speaking to Heidi. Very pleasant.. thank you very much Heidi for your excellent customer service

Jules was great very nice answered all my questions i had plenty and the process was smooth with her she is awesome !!

Heather did a wonderful job touring us through the unit and the process was quick and easy. Great customer service. I would definitely use public storage again!

Heather was great! She provided attentive and very much appreciated customer service. She walked us through the process and made sure we were happy every step of the way. I would highly recommend this location. Thank you, Heather!

Horrible custumer service

Today I went in for one of the larger units. I had many questions as I’ve never rented one before, but Heather assisted me with all my questions and needs! I received excellent service and definitely recommend renting with Heather! Thank you again!!

Heather was very helpful and a pleasure to do business with!

Heather was amazing! OMG. Easy and faster unit rental and facility tour. Super pleasant and accommodating. A+

Cj is the absolute best. He's always so helpful and charming. He keeps me coming back

Heather and Cj provided me with the service I needed today and i have to say they made my experience easy and enjoyable and I appreciate you guys for helping me out today, thank you!

Heather was great helping me out with getting my unit last minute. Have no complaints about the service!

Heather is a Great Communication for a Deaf Customer

Heather was awesome, she helped me pick the perfect unit. She was extremely helpful and worked with more for a while. She never made me feel rushed and I got a great deal in the end. The property is very clean and well kept.

Heather was a delight! She got us all set up for our move from NY. Thanks for the great service!

Perfect location. Rates are very reasonable. Heather was super helpful.

Heather was great to work with. We had a couple issues with the booking, but she stayed calm and handled everything with easy. Good price and service.

This is a great location with great customer service. Heather was very helpful an knowledgeable an advised us of all our options. Her customer service skills were exceptional. Having such a good experience made the decision making process alot easier. Thank you again Heather for all your help and all the time you spent helping us an making things easier for us.

Highly recommend this place. Heather is a delight. She was extremely helpful. Very professional and understanding to my situation. This place was clean and she made me feel like my things will be safe.

Clean and friendly staff

Heather was very helpful in helping my family pick the right size unit for our belongings and purchase right size to pack stuff in.

The staff is very helpful. Heather helped me out so much. So appreciative of her. She definitely needs a raise lol

Great service and facility, and is affordable!!!

Ashley was a delight at the Peabody location. I've never needed a storage unit before so I wasnt sure what size I was going to need but Ashley answered all of my questions and I felt confident with my selection, she also showed me how to protect my furniture. Definitely come here to rent a unit!!! She will put all your doubt to rest. Thanks Ashley!

Heather is wonderful & thorough. She went through the entire rental process with me. She made me feel like she cares about me as an individual and made me feel like my belongings will be safe. This facility was clean and convenient. Highly recommend!!!

Great staff. Great service

Heather at the route 1 facility has been awesome. Very helpful and accommodating. She has made our move less stressful in a very stressful time of our lives. She is an asset to public storage and should be recognized for her professionalism.

Today Heather helped me find the perfect size unit I would need. She explained everything and was super nice. I am a happy customer! Thank you, Heather!

Nice clean place with helpful employees

Jeimmie was awesome! She did above and beyond for us. She went out of her way to help us out getting a new lock, getting in contact with her manager to make sure we were taken care of and happy. She deserves a raise or a promotion! Thank you for all the help, it’s very appreciated.

I just moved up here from New York and it has been a very hectic time. Jaimee made my move in to my unit very easy and she was very friendly!

My wife and I we driving by and decided to go in. We are looking to store a pop up camper. The young lady working there was very helpful. She gave us a tour of the property and provided us with all of the information we needed.

I went to public storage a few days ago and met with this very nice young lady named jaimee. She was beyond helpful and made my experience that much more amazing. She answered all my questions very thoroughly and made sure I was all set before I left. I definitely recommended everyone who needs storage to go meet with jaimee.

Went in earlier this morning to inquire about the a unit. The young lady working there was very helpful. She provided me with all of the necessary information that I needed, as well as ,show me the unit and give me a tour of the property.

Wonderful customer service, super clean, and highly recommended to everyone I know

Jaimee is a wonderful employee. She helped me all the questions that I had such as unit sizes, payments etc. She’s amazing and cause of her great customer service I recommend this place to others.

Wonderful staff members always so eager to help. Super clean place highly recommend it

Rented a storage space for the first time today. Customer service was excellent. The woman that helped me was very patient with my questions, explained everything, and gave me a tour/overview of how the facility works. Very clean.

I went into this location today and a young woman was very helpful and finding a unit that was the size I needed. I am very thankful for her help and I wish I could have got her name so I could give her credit directly. This is my first time using a storage unit and it definitely will not be my last. Thank you so much

Jeimmie Hernandez helped me find storage and provided me with all the info I needed to rent a storage unit.

Great service and very good customer service and the helpers are very good. Well organized and very good customer service.

Apparently when you make a "reservation," you're really just put in a first-come-first-serve pool. I made a reservation, and confirmed over the phone that I would be there on move in day. I took a half day off of work to get my keys and half way there, I got a call saying the unit was taken. What was the point of my "reservation"?! Extremely furious. Never go here.

I would recommend the Peabody store, property is very clean and Laura is very nice and knows her job. Very happy very satisfied

The manager Laura was pleasant and overall very helpful when I was there to help someone move their stuff into storage.

Wow great place, Laura's customer service is incredible. I really wanted a unit in the front building but one was not available. Laura took me for a walk to the back building, the grounds where clean and the unit was perfect. Very friendly, very clean highly recommend public storage in Peabody. Thank you Laura for all your help and making the process very easy and smooth.

The girls here are great! Super friendly and enjoyable. I look forward to my next visit!

Laura was extremely helpful! She called to follow up with me and made sure I was ready for my move. Once I arrived she walked me through everything and also showed my movers my unit. I left with no unanswered questions. She was super friendly, outstanding customer service! I will highly recommend this facility!

Helpful, polite, took me to look at any size I wanted, explained everything - made this part of moving simple.

I would recommend this public storage, customer service is wonderful. The store is very clean and Laura is wonderful. Laura had answers for all my questions. I was very worried about my move and storing my personal items. Laura made me feel safe and very good knowing my stuff will safe. Thank you Laura for all your help.

Laura was fabulous to deal with. She walked the property with us and shared how proud she is to keep it clean and safe. Any questions we had she quickly answered. She made the sign up fast and easy and I would recommend the Public Storage facility to everyone because of LAURA!

Laura is wonderful! She was very helpful when I needed to switch to a climate-controlled unit and made the process easy and enjoyable.

Needed a specific size unit-quickly. Responsive to my calls-set up and on site experience were good-coordinated. Facility was clean; unit was as I was advised/needed. First impression was good. Staff was helpful.

Great customer service and prices. Laura has always helpful and accommodating. The facility is always clean. I would highly recommend it.

Laura is very respectfully, store is clean. I highly recommend the Peabody store

My husband and I came in Saturday to rent a small unit. Laura was so nice the store was very clean. Laura walked my husband and I through everything and explained everything in great detail. I'm very happy with our choice, thank you Laura for your great service.

Laura is awesome nice clean store

Such a good experience here! Pamela was very helpful and answered all my questions, she was so nice and a pleasure to work with. I will recommend this location.

Laura and Pamela are wonderful, both have great customer service. Both where able to help with all my questions and needs. I recommend this storage facility I give them a thumbs up. Very knowledgeable and very friendly

Came in to the peabody store today meet Laura I needed to buy boxes for my move. I've been looking for storage unit and because Laura and her great service and information I will be making my reservation today for a unit at her store. Thank you Laura for all your help

I used this storage for little over a year. I'm happy with how safe my gear was. Laura rules as well Thank you again

Very helpful and efficient crew

Friendly employees who were helpful and knowledgeable.

Pamela was my customer service representative and she was very friendly and helpful! Great experience! Thanks!

Great staff, I have mostly worked with Laura and she is always Friendly and very helpful. Very patient too. Everybody that works their is Great. Place is very clean and secure as well. staff is always willing to help out. I would recommend this storage facility to everyone.

Laura at the front desk was excellent help very friendly and knowledgeable and helpful wish customer service was more like this place thanks again for your time Laura. Give yourself a raise if you can haha be well

Clean efficient and staff was great!!

Laura and Pam were awesome. I was completely satisfied with obtaining the unit.The facilities are very well maintained. I would recommend this Public Storage site.

Laura and Pamela are very friendly and helpful. They are great to work with. I highly recommend using this Public Storage location.

I don't usually do reviews but this woman deserves it! I was so impressed by this woman, Laura. She was so helpful when. She was showing me the units and where I can store my car after the big move! I am so grateful to have met her compared to the other storage companies I have come into contact (they looked like they hated their job. Laura was so pleasant and kind. She had all the answers to the questions I had. You will definitely be seeing me soon!! Thank you Laura!

Laura was awesome. She made our move smoother. This place is clean and well managed with a smile..

I came in to inquire about renting a unit I need a large unit Laura walked me around and showed me a unit and went over all the steps of renting. Laura is very knowledgeable and very respectful. I did not rent my unit today I will be back when it's time. Nice and clean area and very friendly

Trisha was fantastic and helped us a great deal. Trisha, Laura and Don make this place worth storing your belongings. What a team! Thanks.

Linda was great! Very helpful and pleasant. She also recommended a great PHO restaurant.

Best customer service I've experienced in a long time! Working with Linda is beyond words and she helped me with everything I needed and then some without hesitation and with a very caring demeanor. She also made things nice, simple and easy and answered every question I had with factual based knowledge. I couldn't be happier with this companies customer service in Peabody, 5 stars all day!

My public storage experience was amazing. The employees are very helpful. They are kind and hard workers and respectful. Clean and well organized facility. I will recommend.

Went in to buy some bubble wrap and the service (Danny) there was amazing really took his to make sure I bought the right one.

Linda was extremely helpful during my first visit when I asked for a map. She made a copy for me and highlighted my route so I wouldn't get lost and live here forever. We talked sushi and swapped recommendations. Thanks!

Overall amazing experience. Extremely professional with a strong home-like feel. The associates Linda & Jodanny went above and beyond to solve my storage needs!! 👍👍

I was price shopping for a storage space . came across public storage so i decided to stop in. Linda was awesome and answered all my questions. She show me things i can pack my belongings and let me know about the wonderful deals on boxes. Great service highly recommended. Linda gave me the best customer service. Thank you two thumbs up.

linda was so awesome, was very sweet and polite and answered all my questions!

Great service and friendly staff!! Highly recommend.

J was really amazing very nice and help us pick out our unit

This place was extreamly well ran. Linda was always there when you needed help and keptthe place running perfectly and clean even tho she works by herself all the time she does a great job keeping the place running. Hire her for property manager if she isnt one yet!

Awesome customer service. Linda is awesome!

Service was amazing but the air conditioning was too cold but Linda was cool

E-z as pie. Nice space , Nice price. Nice location ( just before Lowell St. ) Office manager Linda is a seasoned professional , pleasure to listen to . Knows the products . Try them out , i liked it . I manage a few hundred square thousand feet of commercial property .for 35 years . So it was nice to deal with knowledgeable staff.

Customer service is great. Great rate and property is clean

I've been there for a few years, and have never had an issue. Lately anything that came up Linda was great in handling. She seems very knowledgeable about the workings of the company and how to manage her site. The site itself is great too, simple and easy navigable. I will continue to stay, mostly due to the ease of using Public Storage because of the employees.

Jodanny is real friendly and knowledgeable, great employee

Customer service was great and j was great. She helped me in so many ways.

Well the had everything I needed to move my stuff safely and Linda was very helpful helping me finding the right unit size for my stuff...

Jodanny helped me out so much. Needed a unit at a low price. She directed me to a perfect location with aawesome price. Thanks for the great customer service

Property is in good shape. Enough space and great price

Jodanny was great. Property is clean and she's very helpful

I must say I was very impressed by the help I received while stopping in the pay my bill at this store. Jodanny was very helpful. The property was very clean and secure. She made sure before I left that I had every question answered and anything I needed taken care of she helped me with. Normally walking into stores I don't see them doing much but she was up and fixing displays staying busy. I was very satisfied. I will be returning in the future!

Johdanny was a great help. She is very on top of things and she knows what she's doing and knows how to make sure customer satisfaction is a guarentee. I love that the place is very secure with cameras and it's very clean and neat. Will definitely be recommending her to my friends!

Jodanny, the property manager at Public Storage went above and beyond to show me multiple units to help make my decision. Discussed with me the times and maintenance provided to my unit. Our appointment scheduled at 2pm was promptly on time which was another seller. I would highly recommend Public Storage to others and the assistance of Jodanny

Stopped in to rent a storage space. Jodanny was most helpful and knowledgeable of her product. The location is perfect for me also. I will be back here to rent a space next month.

Jodanny is awesome. She is polite and her customer service is excellent. She has helped me with so much. Property is always clean and she is always there when you need her.

The management is wonderful. The girl was so helpful. I can not day enough.

Linda was so awesome, she found my wallet and called me as soon as she found it. Awesome facilities with lots of moving equipment. Great customer service!!!

Went in last week to rent a unit and Antonio was very helpful and friendly! Really great customer service would recommend coming here for sure.

jodanny was great. she helped me get a unit for the best price. wouldn't go anywhere else.

Jodanny is very helpful patient, I highly recommend her service. Antonio was also great.

Very great service. Antonio helped me with a storage unit a few weeks ago that I had and answered some questions I had for him today. Made sure to assist me in any way that he could!

I had good experience as I was help by jodanny who answered all my question and was very pleasant and cheerful I would recommend this place to other people

I went in to ask for prices on storage units and Jodanny Torres assisted me very well she was very kind and knew a lot about them and she was very helpful

Awesome because of Selena, she's the best!

Great place. Selena is awesome! Superb service!

Great service at this location! Selena was very friendly and very knowledgeable!

Selena was great. Explained everything in detail.

I received such exceptional service that I had to seek out a way to leave feedback. Selena went out of her way to give me efficient, friendly service and I was blown away by the care she showed.

Experience was incredible. Selena explained everything well. Will definitely continue doing business with public storage

great experience. ..Selena was very helpful and gave precise instructions. I would recommend this storage place to everyone!

I decided to rent at this location during a very stressful move. The girl at the front desk made it so much easier. She was helpful, knowledgeable and was pleasant to work with. She helped me get into a very convenient unit and a great rate! They also sell moving supplies! I happened to grab a few mattress covers myself! I would highly recommend this location!!

Kelly was such a fantastic help and went out her way to help find the correct unit for us. She took the time to explain everything and anything. Would recommend this location for anyone. Do yourself a favor and don't waste your time looking anywhere else.

Informative and very personable to our questions about renting a unit. Big thanks to Selena for the stellar service!

Simply the best service Eva! The staff made it simple and easy!!

Stopped by to get some information on storage spaces for my business at the Peabody Mass location and service was perfect! Selena and Reuben was there every stop of the way with helping me with my storage needs. I will be back soon.

Excellent and friendly service! I visited a different PS Storage location and was basically turned away. Selena immediately offered me a tour of the property offered and was very helpful and knowledgeable.

Selena, the manager was very helpful, patient and professional from the start. The unit I rented seems like a good size for the money.

The staff here is excellent. Salena in particular was very helpful and polite. She explained me all that I need to know about the storage facility. I will recommend this facility.

Wonderful customer service! Quick and easy. And beautiful girl behind the counter made it a bpainless process.

such a great location. selena at the desk was very nice and knows her stuff. I would tell any one that needs a unit GO HERE.

Selena was such a great help. She was very patient and answered all our questions. I would recommend this place to anyone for their storage needs!

I came in to rent a unit at public storage and the managers there Kelly and Selena were more than helpful. They were very informative, answered all my questions and made this uncomfortable move a little easier. I would recommend Public Storage in Peabody to anyone looking to rent storage.

Fantastic! The manager Selena was extremely helpful, answered all my annoying questions and ensured an amazing experience from start to finish. In and our with absolutely no problems. Fantastic service!!!

I've recently moved in and I love the service here. Selena and Jodanny has been nothing but helpful and outstanding. Selena is very patient and hilarious. I had a blast just by stopping by the office. The property is clean and very quiet compare to most properties. I wouldn't go anywhere else. I'm glad I stopped by.

I went in to get a Unit and i was surprised at how helpful and kind Jodanny and Selena were . They established a Unit for me and their Customer Service etiquette was on point. I felt as if they were my friends. Very great place to get a Unit and very reasonable prices.

I would recommend anyone & my friends to be services by selena at peabody, she was very helpful & knowledgeable about her job. Which made the whole experience of storing my stuff a very easy process . she's was wonderful.

Great facility. The prices were reasonable, the units are climate controlled and very clean. Great, friendly and very helpful service from Selena at the front desk too. I'd recommend it without any reservation.

Great experience with Selena! She was very helpful finding me the right size unit for my needs.

I rented a 20 X 10 unit here in January of 2014. Upon signing the lease agreement, I inquired about rate increases. I was told by the sales associate that rates can go up but usually no more than ten dollars in a six month period. Well, here I am six months later and log in to pay my bill. I immediately notice, the rent has gone up $61 per month. I call the local office and are told there is nothing that can be done about the increase from the office, corporate office makes the increase. They are powerless to do anything. I call the corporate office and are told that, I signed an agreement and in that agreement, they have the right to increase rent. I completely understand. However, an increase of $61 dollars is not what I expected or what I was told. That is a significant increase, 27% in six months is not reasonable or fair. I feel scammed and ripped off. Don't let this happen to you, avoid Public Storage. I will search for a new facility with better business practices and ethics.

This place is great-especially Selena. She was so helpful and amazingly professional. I highly recommend!!!

Doing business with these guys is outstanding! Valentino and Maria anticipate your needs and provide excellent customer service. Thank you very much!

Excellent customer service! Valentino & Maria were extremely helpful answering all my questions since it's the first time I've had ever rented a storage unit. Easily accessible storage unit with great hours to be able to get my things as needed. Good price for the storage unit. Highly recommend public storage in Peabody Mass.

This is my first encounter with public storage and I have to say it was a positive one. Your employee, Jillian, gave me a full explanation of how it works when you rent/lease storage space. She also told me about various options I have as well as the cost. I was given a tour of the facility and shown the various storage spaces. I did leave and return with my daughter and your employee had to repeat everything and re-show the storage spaces again. Jillian was just as polite and patient the second time, that day, with my daughter and I. Jillian is very soft spoken and polite. She is definitely very knowledgeable and has alot of patience. Because of her mannerism and her encouragement as to the benefits of renting/leasing at public storage is why I returned a few days later to rent/lease storage space. This young lady, Jillian is a true professional, a credit to the company and on a scale from 1-10 (10 being the best) she is definitely a 10. Good job, Jillian!! Mr. S LaMonica

We just signed up for a 10 X 10 storage space. The experience couldn't have been smoother. Valentino was very professional. He assessed our needs and showed us available units. Once we made out decision, the process was seamless. Valentino explained everything up front so we feel confident we know what to expect regarding policies, usage, billing, etc. We couldn't have been more pleased with the experience. Can't wait start using the unit.

I've been dealing with Valentino & Maria for some time now. The customer service at this property is spot on. The property is well kept. I would highly recommend this property to anyone needing storage.

I stopped in this morning to secure a storage unit and was pleasantly surprised at how engaging Valentino and Maria were and every aspect of the transaction was great. Not only is the unit close to my home but access is good and the units were very clean. He even apologized for a cobweb. I wish I didn't have so much crap to store but I'm looking forward to doing business with these folks. Great first impression. Kudos to Valentino and his crew.

Great place ran by great people, Valentino is outstanding and really helpful. i met him only once but every time i walk in he calls me by my first name, i like that. The facility is very clean and up to date.This is my second time having to use public storage and this location is by far the best ive used in over the years. Great job Valentino and Maria keep up the great work. Flavio

Val and Maria are wonderful managers!! I see them once month and their customer service is great!! Well maintained property, and very clean!!

at the last possible minute on a Sunday, I had to move. the only place that was available to receive me was public storage. the representative online guide me through the setup process and Maria provided me with an unbelievable customer service experience. If my friends are ever in need of this service, I would refer them to public storage! thank you

Maria and Valentino were very professional and friendly when I visited to lease the unit I had reserved online. The unit seems clean and convenient; the lock seems very secure. I am very satisfied with the service I received and with the unit I rented.

Went in last week and had Valentino help me out, I'm moving in the future and was interested in some temporary storage space. He gave me a run down of the (fairly cheap) costs, and I will definitely be returning in the near future!!

Public storage Peabody is great I store my sports car there and the associates are very friendly and my unit is easily accessible ......I stored in Lynn b4, place is a mess

I live in a very small apartment and have three children who seem to think Mama's place is where they need to store their things. I rented a storage unit at my complex until it began to overflow. I decided it was time to sever this tie (since I was paying for it) and asked them to find a storage unit they could pay for. We found one and Marlo helped us find the perfect size for their belongings. She was so helpful and I'm so grateful.

I went to Public Storage to check prices on a 5x5, Maria and Valentino were very helpful on checking other stores for availability, they checked in Danvers and I am definitely going to rent there. Good job guys, thank you so much for your help!

Really great custermer service , they took time showing me around even though I was there 10 min before there office closed. I'm a person who always tight on budget Maria and Mr. Valentino really help get me the right container for my price range.The location is always nice and clean. You can definitely expect a good vibe when coming here . Dana.C

Public Storage in Peabody MA is fantastic. The storage facility is clean, elevators always work, gates work, there is always carts to carry your stuff up and the lighting is always woring. Valentino in the office as well as the other staff are always pleasant, friendly and helpful. They really know customer service. I've had a couple of storage bins through other companies in the past and have always had issues, and this is by far the BEST storage facility around. I highly recommend Public Storage in Peabody MA. Try them, you won't be sorry!

3 words: Excellent Excellent Excellent! Maria and Valentino were so helpful today with my move in! Great customer service

Valentino was so helpful with my moving transition. Great customer service and i would recommend public storage to everyone!!

I've kept a storage locker at this location for over two years. A+ staff and facility. Valentino and Maria always provide accurate, speedy, and friendly service. Storage space very secure. Highly recommended.

The customer service experience was amazing I got all my questions and doubts answered and left super happy thank you Public Storage!

It was great.

The staff here are truly amazing with the customers. I would recommend them to anyone looking for safe and friendly service.

I have had nothing but positive experiences at Public Storage! Valentino the manager is extremely helpful! He is very friendly and has always been available to answer questions thoroughly. The facility is clean and easy to navigate. I highly recommend this storage unit facility.

Customer service is great here. I enjoy seeing them once a month when I pay my bill. Maria and Valentino were there my last visit. They were both helpful and showed me how to pay my bill online if i needed too. They are always willing to go the extra bit to make sure are satisfied.

I have to start by saying this is my favorite public storage. I use to use lynn and it was awful. But this one on 240 newbury st is Awesome! Valentino is always friendly and helpful when i go pay my bill.

My girlfriend previously moved into this location. We've had nothing but great experiences with her storage unit. Even with them not having a certain box that we needed, Valentino sent me to a nearby Public Storage location so I was assured to get the box that I needed. He could have easily said that he didn't have it, but instead he called the other location to make sure they had it in stock! Great customer service here!

Excellent customer service. Valentino was great!!!

I recently purchased a storage unit with Valentino's help. He was great. Valentino answered all my questions. He made it quick and easy to get signed up. Very good customer service. I would definitely recommend to others.

I really love this place. The people who work here Valentino, Maria, and Kevin are very nice and helpful. They go beyond to make you feel comfortable. Keep up the good work. Not many places can remember who you are by name.

I recently got excellent customer service from Valentino. He did anything he could to help me with my billing issue i was having the past month. kept me updated on everything i needed to know. all i have to say id recommend this public storage to anyone and make sure they speak to Valentino, he really cares about the customers. I want to thank him for all of his help

Right price! Valentino and Linda were friendly and helpful when I moved my mother's items into storage. Valentino spent time helping with the paper work and answering all my questions with professional attitude.

Yesterday I rented a storage unit from Public Storage in Peabody. I had the pleasure of working with Jillian. She was friendly, professional and a delight to work with. Jillian took the time to explain the ins and outs of using the storage unit. I would recommend Public Storage in Peabody.

No problems at all with meeting my needs at an economical price. Staff is A+ helpful. Clean & secure building & units. If I had to find a 'least favorite' it would be as petty as the supplied carts near the elevator are a little narrow for large items of furniture.

good !!!!!!!!!

The office staff were excellent. Friendly, efficient and knowledgeable.

I want to thank Valentino and Jillian for a smooth experience in determining the best unit and price for what we had to store. Very efficient, accommodating and courteous (which is very hard to find these days). Everything was explained from A to Z - the price, the size of the unit, the accommodating features such as keeping the doors opened so that items can be brought in and out with ease, the correct locking mechanism to use, the auto pay so we are not charged a late fee. My husband and I walked out of the Public Storage in Peabody without any remaining questions - and that's saying something! You have two great employees! You should be very happy.

To whom it may concern ,I james Sinatra want to applaud the fabulous customer service at my Peabody ma. storage facilty, jeff is the greatest manager you have had in the last three to four years ,he is on the ball and very friendly and professional. I want to thank jeff for all he had done for me personally ,sincerely james Sinatra unit 142.