Public Storage Self-Storage Units at 105 Pleasant Valley Street, Methuen, MA

Do not store your items here unless you want them to be destroyed by rats! We only had our stuff here for 3 months and it was completely covered by mouse droppings. When staff was contacted about this they were no help. Also, the insurance only covers $250 for vermin damage if you’re lucky. Save yourself the time and headache. We had items stored at a facility with outdoor units for about a year with no issues whatsoever. Only reason we didn’t go back was because there were no available units.

great for any of your storage needs!!! Amazing , kind and accommodating staff, if you ever get the pleasure of speaking to Jack you know you’re in good hands!! Thank you Public Storage!

Best storage unit in the area!! I wouldn’t go anything else, and Beth is absolutely amazing and will help you with anything you need!

Before you read, on my last day, two other occupants also had to throw away their belongings due to the rat infestation this location has. So it’s not just my unit. I visited my unit after 4 months and all of my items were destroyed from rodent droppings and pee. Horrific smell came from my unit. I had to throw away all of my items. Sadly many things had sentimental value. When I went to the office to notify the attendant what occurred and to borrow a broom, Sam, offered me the broom, but didn’t bother to say “hey, if you have insurance you can put in a claim”. I would’ve done that as a customer service rep. Also, I had to put all of the rat infested items into my car because there’s no dumpsters and I would’ve been charged a fee for them to take care of it. Additionally and Unfortunately, I forgot I had insurance so I didn’t take photos of anything because I thought it was my problem. I am now, wish me luck, filing a claim. If you decide to get a unit, get insurance and take a before n after picture. Also, I’ve attached a photo of a text to prove my claim and a photo of the floor from all of the rodent poop and pee. Thanks for reading.

STOP! READ THIS REVIEW!!! There is a person named Beth who was unbelievably helpful, kind, and understanding. The world needs more Beths, and you should put all your stuff here too!

Well maintained, a bit expensive.

Beth was excellent. Her customer service went above and beyond when she helped me to rent my store unit. I am so grateful for her. Lovely person

I came in today to rent a unit. Beth was amazing and answered all my questions and was willing to show many multiple sizes to make sure I was getting the right fit. I received great customer service and awesome conversation.

Beth is Amazing!!!!🌟🌟🌟🌟🌟

Beth was very helpful in showing me multiple sizes and picking the right size for me. Spent the time needed to be sure I understood everything

Really good

If I could leave 0 stars, I would. I put my entire home into this facility only to have the price continue to rise. I also made the mistake of not purchasing insurance as I assumed my items were safe.. well, they were not. Practically EVERYTHING was destroyed by what I assume was rats. I was never informed that they had a rodent problem or I would have purchased the insurance or actually, never put my stuff there at all! When I spoke to SAM, the manager I told her that I would be removing my items during the next few weeks as this was unexpected and that I felt I should not have to pay for this month as the items damaged were already worth far more! Not only was she rude, she told us we had 24 hours to remove our things before the bill was due and then threatened to lock down the storage and not allow us to gather our remaining items if we didn’t pay that last month. After paying for 2 solid years, and having our items damaged by their rodent issue, this was the “customer service“ she provided. She was not the least bit sorry, not the least bit helpful and only full of threats and nasty comments instead of compassion and empathy. Honestly, go ANYWHERE else! They don’t care about you or your belongings!

Sam was very helpful and super knowledgeable in her work. Thank you for all the questions you answered. So nice 👍 she deserves a raise!

I do not recommend this storage to anyone. I have had a unit at this location for nearly 2 years, and every couple of months there is a huge increase in price. I started off paying less than $100 for a 10X6 storage unit and in less than 2 years this has doubled and then some. I am currently paying $183 and was just informed that price would be going up AGAIN in April to over $220. I totally understand that the cost of everything has gone up, but this company is just merciless. Not to mention that all their ads online for "One Month Free Rent" is 100% a lie and is not honored in store.