Public Storage Self-Storage Units at 495 Newbury St, Danvers, MA

Eric was awesome and this place is spotless! Couldn’t be happier.

I would not suggest this facility. I have three units here and rented them at a fair price. I cleaned out two units from another facility nearby and made myself at home. I store items that I sell online and many are in heavy bins. When I'm moving them around, I can work up a sweat, so I sometimes remove my shirt. On one occasion, I left the facility and remained shirtless until I got to my car. The manager had a problem with that. I understood. A few days later, I got a workout again, so I took my shirt off while I was in the unit and deliberately closed the door most of the way to remain unseen. The manager came to check on me and when I lifted the door, he scolded me for not having a shirt on. Check on me? How creepy is that? We fought over the shirt issue. He would have known nothing about the shirtlessness if he wasn't stalking me. There are no signs anywhere about attire and nothing I signed about that "policy". I began showing up later in the evening to work in the days following to avoid any conflict, but today was not such a case. It's been weeks since our incident and I was working but with my shirt on. He still came to "check up" on me and told me that his boss wanted me to call him about my lease. What does that even mean? I'm paid until November 1 and I have received no emails regarding any problems. It's bizarre that they are being vindictive because their egos have been bruised. These are the sort of problems nobody needs nowadays.

Have been working with their management team for a few weeks as my family had to move and our previous plan to use pods fell through. They were able to get us a big enough unit last minute, and came in to meet us late on a Saturday to get paperwork done. Recently we finally moved into our new place and decided to downsize units, Eric was able to handle all of the details for me, and I spent less than 10 minutes in the office, on this occasion I called ahead and he stayed to meet with me. Originally I tried to book the new unit myself online and this ended up with me paying a lot more and possibly loosing the rent I had already paid for the larger unit. Eric reach out on my behalf to the support team (I was busy moving) was able to get me refunded for my own mistake, and he was able to apply some of the rent I already paid to the new unit. Overall he saved me close to 300 dollars. I definitely suggest using this facility, it's new and is not as packed or beaten up as a lot of others in the area, plus they have push carts for costumer use. I do suggest calling them ahead of time and talking with Eric or the other women who work in the office if you have any needs or questions.

ANA was beyond helpful and professional I am very happy with the service!!!

My girlfriend and I had stopped by to pay a bill for a friend yesterday. We could not figure out why he had moved to this location when he already had spaces with public storage. Well, while we had stopped in to this location to pay said bill, the property manager Eric and his other manager were in the middle of helping another customer. The customer was having a bad experience at another location. The manager made many phone calls for the other manager Vanessa ;while she was helping the customer with changing properties and trying to resolve all her issues. The level of dedication and customer service was astonishing. You can tell these people take pride in their work and make it a point to help every customer to the best of their abilities. We now completely understand why our friend has moved to this location. Fast forward to paying the bill. Took a total of a few minutes and even though they were very busy. They still took the time to help someone who is not a customer and our service was great as well. Top notch property. Very clean too!

Ana helped me rent a space yesterday and she was fantastic - answered all my questions and even a couple I didn’t think to ask. Super helpful and personable. The space is clean and they seem to be running a first class operation.

Ana was terrific!!!!

Ana is the BEST!!! Specially at Customer Service!!!

Awesome service. Very flexible when it came to move in time. Rick was very nice and thorough in the storage’s details, etc.