Public Storage Self-Storage Units at 233 Newbury Street, Danvers, MA

Mike it’s great person!

When moving my stuff out or storage, Mike was extremely helpful and courteous. A true gentleman.

My experience with Mike at Public Storage in Danvers has been great! Mike is very helpful and knows how to provide first class customer service. Thank you Mike!

Mike was great... He was extremely helpful ... I appreciated his kindness and understanding...

I am so thankful to Mike for helping me with my lock for my storage unit. He is a super guy! He puts all of his focus on the customer and Is very pleasant. If you need a storage unit, go visit, Mike! He’s the best!

I have been a customer to this location for a while. Mike is very helpful and always serves and speaks with a welcoming heart. The location feels very secure and I see Mike either helping at front desk or doing rounds along the storage units to check if customers are doing fine. I am very pleased with this location and services rendered by Mike .

Thank you Mike for all your help!

Michael was very helpful today.

Steve I believe. he was the best. I was having a crazy bad Saturday and him being kind to me just made me realize everything will be alright. he even went out of his way and brought me a trolley when I asked him if there were any spare. because all were currently being used and I had been waiting for almost an hour. he said no but when a spare one became available, he brought it to my car 🥰🥰🥰

Positive experience with Mike, very helpful

Great facility and good communication. Rented for multiple years with reliable service. Mike was wonderful!

Just want to give a shout out to Mike from the Newberry Street location in Danvers, MA.. My experience was actually at the Newberry Street, Peabody, MA location. When we arrived on the Peabody premises, Mike was there checking in on the location since nobody was on duty at the time. Keeping it short and simple, Mike helped me even though I wasn’t a customer of his Danvers location. He understood the urgency Of the request to fix the problem. He said he would call me back as soon as he had information and within an hour he did. Further, he stated that he had gone as far as he could go on a weekend and that he would address it come business hours on Monday. I just verified that this problem has been resolved and I want to give a big shout out to Mike for his professionalism and integrity. Kudos Mike! THAT was customer service! Public Storage, he represented you well!!

Nick was so helpful, made everything easy and will definitely recommend to my friends because of his service and the spaces are nice too.

Michael was awesome! Quick and knowledgeable about the facility. I highly recommend renting here, price is right and units are easy to access

This place is amazing! Cleanest storage facility I’ve ever used! Steve goes above and beyond to help. Highly recommend!

This facility is well run, clean and follows up as needed. Ana is a super star, always pleasant, quick to return a phone call and answer a question. I would recommend this location if you are in need of a storage unit.

Ana was so helpful she did a great job helping me I would highly recommend her

Steve is so great to work with! He helped to set up my payment & got me the lock I needed. He is always very kind & helpful. My first time at the property, Steve went out of his way to make sure I knew how to get to my unit. I was there recently with my moving crew and Steve offered everyone water and again made sure we were set. He’s awesome! Thank you so much Steve!

Vivian is always helpful when making herself available on the day I have to my payment.

I recently started using this public storage facility and it is impressively clean and well-organized. The staff is incredibly helpful and friendly making the move in process seamless. Vivian is especially nice and helpful. With easy access and secure facilities, I feel confident and reassured about storing my belongings here. Highly recommend for anyone looking for a reliable and customer-friendly storage solution!

Vivian provided us with excellent service, she was very professional and went above and beyond to help us with our storage.

Vivian was amazing! She was very helpful, answered every question and is super sweet

This was my first time renting a storage unit and Vivian made the process so easy and fun for me. I called last week to schedule my rental and had to keep pushing back my move in date and she was gracious and accommodating every time! She showed me multiple unit options on move in day as I wasn't sure of how much space I needed and was just a joy to work with in general. The units were clean and spacious as well with easy access.

Vivian, you're truly amazing. I feel so seen and she went above and beyond to help me out. I’m beyond grateful and blessed. If y’all ever need a great place to put your things safely, I trust they’re in amazing hands over at this location. 🙌

Vivian is a great person and has been a great help with my storage. I would rent there again if I need to ever rent again!

Recently went in to this location and had the pleasure of working with Vivian. She went above and beyond to ensure that I had everything I needed and that my experience was seamless from start to finish. Her friendly demeanor and willingness to assist made what could have been a stressful task incredibly smooth and hassle-free. Overall, I cannot recommend Vivian and the team at Public Storage highly enough. If you’re in need of storage solutions, look no further than this location.

Great place, Vivian is very helpful and kind. solid place to rent a unit from!

Vivian is simply the best!

Went in today president day.danvers location (Newbury st. ) the woman at desk was more than helpful! She took the time to explain everything I needed to know & was friendly . Reasonable rates & great location.

Vivian was an excellent help very knowledgeable of all the deals and got me in and out within 30 min. Very helpful and made the experience easy

Vivian was beyond reproach.

What a great pleasure to meet with Vivian for helping me out with our storage unit. Even with our break in our unit she reasssured us and helped me out. Thanks Vivian

Had an issue with billing. Went in and spoke with Vivian who was awesome and helped me out. Great customer care !!

Vivian is amazing. I went to the office today and she took care of updating my automatic payment. She is the best.

Yesterday was my first time ever using a storage unit so I had no idea what I was doing. I chose this place because of the location but was still unsure. However, Vivian, the property manager, completely put my mind at ease as she helped me through every step. She personally showed me exactly how to access the gate and where to find my unit. Then when my unit wouldn't open, she easily and quickly helped me find a different unit that was even closer to the entrance. I have not received amazing customer service like this in a long time. I am so glad that I chose this location. It's super clean too! Thank you Vivian!

Vivian was an incredible help securing storage. Thank you Vivian!!

Vivian was amazing. I just rented a 10x10 a couple weeks ago, but realized I needed to have a second unit for a month to organize my thoughts. she was wonderful and found me a unit 5 DOORS DOWN!!

Vivian was so nice and helpful today!

Great service by Vivian! She was super informative and helpful with getting me registered and setup with my unit

Vivian is the kindest and sweetest person I’ve ever encountered in customer service! Thank you for all your help Vivian!

Vivian was a delight she guide me thru the property told me about the great features that they have to protect my belongings also her customer service was amazing very professional and kind I smiled when I left because I knew my stuff is in good hands with public storage thank you Vivian best experience in my life will recommend to family and friends

Vivian help two guys and a broom out she went above and beyond to make sure the company was well taken care of she was very professional

Vivian gave me great customer service she helped me out a lot today and I thank Vivian for help

Vivian is a superstar!! Her kindness & warmth along with her professionalism made such a difference. We will definitely rent through you again largely because of her follow up & caring!!!

Amazing service from Vivian, super helpful!

Vivian is incredible!

I am so happy I found this storage! It’s so clean and well maintained. I am sure this has Vivian written all over it. She is amazing and really does make your experience 10x better :) Glad to have met such a beautiful soul!

Wow, Vivian was amazing, hard to be better. Every time I see her I smile. Thank you for being so helpful!!

Vivian was a great help! Fantastic facility! Love doing business there. -Keith

Una persona increible bien atenta y muy buena persona vivian

Vivian is an amazing worker great customer skills and very helpful

I took my son to get a storage and this wonderful lady helped me and my son I think her name was vivid or Vivian she was so nice that she actually knew what my son needed, if ya had 10 star 🌟 I would've gave it a 10 plus the offer is very clean. I definitely would tell my family and friends about it. Thank you vivi or vivian.

Muy buen trato una súper persona súper ser humano tavina

Went in to rent a space for my son and Vivian was very helpful and professional she answered all my questions that I had . I would recommend to my family thank you Vivian

Wowww I love Vivian! She is amazinggg smooth process, amazing customer service 10/10 ! Would recommend anyone to go to her for anything you need!

Vivian was super helpful and absolutely lovely when I visited today to check on an issue with my storage unit. Super friendly, and knowledgeable. Definitely an asset to the team there. They check on your unit locks twice a day and you are alerted immediately if anything goes wrong. Happy customer. A+

Vivian is the best in customer service Works hard for her customers at the Danvers location.

Was very pleased with my experience. Vivian was such a great help, very good worker and got me the exactly what I needed.

I went to get a quote on a space and the young lady by the name of Vivian was a very polite and patient with all the questions I had also was nice enough to take me down to see the unit. Amazing customer service. Will becoming back to rent a unit

Unit was clean, secure , easy to access, and management was accessible when needed. We ran into a small snafu when I was moving out and Stephanie (regional manager) stepped up and did a fantastic job of providing top notch customer service. Would def use again.

Ana was soo great I love this place soo much she made everything easier and we got our storage unit for less than we expected, she was super friendly and helpful. Thank you Ana

the place is amazingggg ana was so great she took her time with me and my momm and made getting a storage unit so easy she is the bestt !!!!

Ana was amazing! She was super helpful and made getting a storage unit so easy! She is the best!!

Ana was amazing. I could not resolve a problem, try as I might. She ran into the same snags as I did, but with her patience and persistance, she solved it for me. And she did it pleasantly. I would hire her tomorrow if I owned a shop!!

Eric was very helpful and courteous

Funny that there are good reviews of Eric here. A little after 2pm today I knocked on the locked door of the Danvers office but no one came. Then I called the number on the door and left a message for them. A guy was sitting in his car in the lot this whole time. I did a loop around the building to see if there was a place to return keys but there wasn't a place for that. Guy who was in the car was gone but the car was still there when I came back to the door. Door to the office was still locked. I knocked again and waited. Nothing. Pulled out my phone to record, knocked again, nothing. Tried the door again to show the camera it was locked. The guy who had been in the car comes out of the back room! It was Eric! He watched me knocking on the door and calling the whole time and didn't say anything. Turns out I only needed to take the lock off the storage unit and I was set. He was a nice guy when I talked to him but for him to watch me knock on the door, then sneak in when I did a loop around the building, and make me wait after that isn't good customer service. Good technology allowing you to use the app to get in and out. They raised the storage charge 2 to 3 months after I was in there and then again after a year. I was paying about 75% more than the initial rate. When I emptied my unit and informed them from the app I was closing out, they offered me a lower rate for the next 6 months on email if I'd stay.

Easy access, more than fair pricing, friendly staff, safe location 👍

The people there are so nice

Lisa was very friendly and helpful..moving can be a stressful thing but she made it a pleasant experience.

Lisa at the Danvers location was awesome! She was so friendly and accommodating. She made the rental process so easy! The A/C was broken in the main office and she was still as pleasant as ever. She’s definitely a valuable employee who truly loves her job and working with people, even under the HOT conditions! Thank you so much for all your help!

Just wanted to say I had an amazing experince at this public storage location. Eric made the process smooth and handled all my questions and absolutely made my day.

Eric was absolutely amazing, he made my experience so much easier and deserves a raise.

I went to inquire about a rental unit for future use. Lisa took me around the property and answered all my questions. She also introduced me to the manager Eric. I must say that I was very impressed with the cleanliness of the entire property and the friendliness of the staff. I will definitely be storing here in the future!

Eric was fantastic! He met all my needs, answered all my questions, saved me money and made my move hassle-free! Thank You Eric.

Eric and his team at 233 Newbury St. are amazing! Eric is always so helpful and goes out of his way to make sure the facility is well run and clean. I had a situation with a moving company recently where I was uncomfortable and Eric and Lisa (?) really helped me out. I would definitely recommend this location!

Best customer service I ever had. Eric made us feel welcomed. He took us over the property was so patience. Went above and beyond. Thank you so much Eric for the outstanding customer service

Now i have been to a number of storage. And was looking for a new place to store my vintage motorcycle. So i stop into the Danvers location. 1 st thing I noticed was the place was well kept and so clean. Not like the other place i have been lately. 2nd i went in to talk to some about prices and what i wanted to storge. That when i met with Eric, welcoming me in and asked what he can do help. I talk with for a time and told him what i wanted. He said they could help and showed mt a round. Now i mush say eric is a one of kind so help and listen to what i wanted. NoT like other place that think of you as a number and yes you to death just to get your money. Eric showed and backup what he can do and you can tell he take pride in his site, after i found out he was the manager. I will be back with my stuff and tell my friends to talk to him

I went to this location to look at units for future use for a friend. I met with Eric at the front desk. He was friendly and very knowledgeable. I was amazed by the cleanliness of the entire property. The unit buildings as well as front office. I would recommend this facility to others.

I think in all my years, this is the cleanest storage facility that I have ever been in. They even have bathrooms and a water fountain. Eric does a great job and is very friendly and helpful.

This past week, I inquired about a rental storage. Upon arriving at the facility I was greeted by Eric he was helpful and very knowledgeable. The property was spotless. I would recommend this property to anyone looking for a safe and clean storage facility.

The Manager Eric was very helpful! The parking lot, office, and storage spaces were clean and very presentable.

Lisa and Eric walked me through the rental process. Could not have been better or easier

Eric did a great job explaining all of the processes to me. Had a wonderful experience 10/10 service. Highly recommend

I went in yesterday to inquire about a unit. Eric was able to answer all of my questions and the facility was very clean. I am glad I went in!

Rented a storage unit on line. Arrived at the storage facility with movers and family. Was unable to open the gate! I used the information provided by Public Storage but there were errors on our on-line account and still gate did not open. I sat on the phone with the corporate office who continued to claim it should work. STILL, it did not! Then after 45 minutes, a staff member walks down to request we move our vehicles. Then asked if we hit star before and pound after the code. And we explained YES! and still no access... the poor guy was dealing with corporate and struggling to assist us. Huge waste of time. Still don't have access and wish we rented elsewhere.

A big thank you to Eric for being so friendly and helpful while reserving my storage unit today!