Public Storage Self-Storage Units at 7650 Dixie Hwy, Louisville, KY

Great customer service from Pam friendly and professional

Just rented a space. I completed the process online and called yesterday then went in person today. My interactions so far with this company has been great. Pam was very nice, personable and helpful! The unit was clean and ready when expected. So far so good!

I love having my storage unit here, the staff is very helpful and answers my questions. Also the many different size units to pick from makes this the best storage place in town

They have the most wonderful staff at this location! Thank you Kelly and Becky! You guys rock.

Sherri is great!! :)

John and Tiffany were great good arrive nice property!

Great experience with John and Sherri.

Great besides that you could not hook up lights or anything else they don't have any outlets in the storage units

Rebecca was wonderful. Very kind and helpful.

Rebecca was most helpful polite and friendly highly recommended Dixie hwy location

Rebecca did amazing and was super friendly.

I was at public storage Winn-Dixie highway today 7650 to be exact and wow Becca was great had a smile on her face from the time I walked in the door until the time I left she was super helpful very friendly and absolutely on point I don't write many reviews but I felt like she really deserved one great job Becca thank you so much for your help if every public place I went to had a service worker like her this world will be wonderful again if you want a great place to store your stuff and someone who is willing to help and go all the way for you because your person at public storage

BECCA was awesome! She was thorough & she got me in and out!!! Thanks Becca!

Went to the storage at 7650 Dixie Hwy, and Becca was very helpful and friendly she knows her job and helped us find one that fits our needs, would definitely recommend talking to her for your needs also.

Beka rocks

Rebecca was very helpful and friendly.

This has been by far my worst experience with a storage company every month my bill goes up. I was told today they would take a $20 fee off and went to pay my bill for the month and had to go to 3 different offices before I could find someone to give my money to l. Then went to go get into my storage unit and my code wouldn't work and was told to pay another $20 and I could get in. This is B.S. once I get my belongings out I will never do business again if this is how they choose to do business. The worst I say !!?

Nobody here will pick up a phone call or send a gate code I had to delay my move in and put everything behind schedule because I couldn't get any help.

Kyna was extremely friendly and helpful and professional excellent customer service

Kyna it was great she was very helpful.

Kyna. Was great need more people like her great help!

This young lady Kyna at the 7650 Dixie Highway storage location was fantastic! No Lie great personality very outspoken very helpful she definitely earned five stars! She nows Her job she was very helpful And has a fantastic smile.

She been a experience has been great!

Went in today looking to acquire a 5x15 unit and unfortunately they didn’t have any available but Alyssa, the employee there at the time, made the experience memorable and delightful. She was very informative and vocal when it came to policies and company standards. Despite the outcome today, I’d definitely return just to be helped by that associate again.

Great service here and the employee kyna was very nice and polite she’s doing a great job 👏

She was nice , friendly and a big help. Kyna-manager on site

NOT Liking the FACT that to Gate has been broken for awhile now, So Anyone had Access because they been leaving the Gate wide open, and you can bet if you're unit is broken into, you'll have to hire a attorney to get Camera footage, Even if the CCTV is operable ??? It will all be on your insurance GUARANTEE IT !

Dm John was great easy process clean property!

I went to check out some storage units and Bob was very helpful, kind and courteous. He showed me multiple units and was friendly.

Teresa is an awesome employee. She gave me everything I wanted and saved me so much money! She was such a pleasure to work with! I highly recommend her!!

Teresa was super helpful with assisting my aunt throughout the entire rental process. I was very happy with the service we received.

Professional , efficient , polite. Answered all questions and concerns. Great service !

Bob was very helpful gave us excellent service

Haley was very friendly and patient! MJ was also very helpful.

Very awesome

Ronyel was very helpful and provided excellent customer service

Very clean

I have had a storage shed here for over a decade. The previous owner (Fort Locks) was Military Friendly and would work with us on our bill. Since Public Storage has taken over, I have experienced a 60% increase in my storage bill. They also deny the customer the ability to use the dumpsters that are on the property. I was told "They are the property of the Company". What is the use of having a Storage unit when you cannot even discard your trash? The only positive rating I will give is that the facility is clean and rodent free. If you are interested in a unit here, please shop elsewhere

Excellent customer service above and beyond my expectations! RonYel is a true champion!

Ron Yel was extremely helpful and friendly. The property was clean. Super friendly would highly recommend

PLEASE HELP!! Without MOLLY or DENA My Service is a NIGHT MARE Nobody is ever WORKING at Office or Answers my calls or Checks Mailbox. I've been a Client since 2007, FORT LOCKS OWNED ‼️ I'm DON'T post Negative comments!! ANYONE WITH SUGGESTIONS🙏

Listen when I tell you Ms RonYel is the absolute best. The first time I spoke with her on the phone I had an major attitude she never lost her sool with me she listened to me then give me the answers I needed. The next time I talked to her was in person she is such a sweet person she went above and beyond that day even though the issue I was having had nothing to do with her at all she was willing to help me out. She had the extra lock that I put on my unit cut off for me.

I want say RonYel was a pleasant person and kind person...I really appreciate her

RonYel was great and really helpful.

Thanks Ron’yel you had the best customer service with helping with pricing,right size you unit you ROCK!!

Ron yell was exceptionally great and professional

Yesterday, I rented a 10' X 15' space for a reasonable price. Charles, who was running the front desk, was polite, personable, and helpful. Overall, a positive experience.

Charles was very helpful. I definitely would recommend him.

Need a place to store extra stuff. They can help. Easy in easy out.

Best people if you need storage..friendly...

Stopped in to check out prices and unit size dena was amazing in helping and answering questions! Definitely recommend dixie highway public storage!

Helpful

Went around louisville for Storage rates and by far the best prices in town. Dena was very knowledgeable , polite, and though she had a mask on you could just tell was service with a smile 😀 would recommend this place to all. Clean facility and great service . i would give more stars if i could ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Very professional and great service.

Love love love this place, and Dena is sooo helpful. Great customer service a very clean facility!!

Dena was very knowledgeable and helpful.

Dena was so helpful when I cane in to rent a storage unit. She answered all my questions and very knowledgeable when it came to answering those questions and concerns. I would highly recommend anyone to come in and rent a storage space. Very clean and nice atmosphere!!!

Service was great and very helpful thankyou

The Lady that works there I think her name is Dena very nice and helpful!!

Every time I stop in to check on my moms storage Latasha always has a smile with great customer service thanks Latasha for all your help this morning you rock!!!

Dena was very helpful Courteous and kind with taking the time to help me pay my bill ...thank you for taking the time out of your day to help me

Dena was my attendant today. She was great. I arrived while she was having her lunch and she went ahead to help me. I really appreciate her help. She was GREAT!!!

This place had great service and was super fast to find me the best deal on a locker great place recommend and the Manager She again was the best best storage everrrrrr

Very friendly very helpful.Was a great experience in renting a unit.Will be sure to tell all my family and friends to use this location😊Dena is a great friendly lady so helpful😊

Thanks for having such a wonderful employee like Dena who is very respectful and she put the customer's concern and satisfaction above everything else .Dena knows her job .

Latasha is the best great service friendly.

Dena was awesome! Process and prices are great. I'll be a returning customer and highly recommend!

The reviews were right! Stopped in to check size and prices. Dena was awesome!! She is knowledgeable and leaves you feeling confident with your decision.

Dena,office personel was awesome,great attitude and very professional

Dena was very nice and helped with my autopay 5 stars for sure all around sweet humble great person.

Dena is great!!! Love her came paid my bill and service was great will be a forever public storage customer

The lady named dena there was very helpful for all the questions i asked and how everything would work i really enjoyed haveing her help me and would come again

Stopped in to make a payment and to downsize my unit Dena help greatly with all questions I had. She is a jewel and a huge turnaround for this company. Definitely great to work with.

Fast friendly service and Dena was very helpful and helped me find the right size storage I needed...thanks

Dena that works there is very sweet and was very helpful and answered all the questions I had. I would definitely recommend to store here and go through her! I made a payment the other day with her and she was great and definitely recommend anyone to go to her with anything!

Top notch service by Dena

Came in to make a payment and the customer service was absolutely amazing and the manager Dena was great as always.

Nice and helpful great location

THANK GOD FOR DENA 🙏🙏 She is the ONLY PERSON with Actual Management Experience that will Take Care of Business!! IF SHE LEAVES Myself and Several other Clients Have Decided We will be forced to find another businesses. I've been associated with this company over 15 years. Fortlocks had Tiffany also Great, Then Public Storage had Molly again Great. Respectfully , M.W.A. I Have Tried to Add a New Comment but the system wouldn't allow me Too. I Want to Say. IF DENA ISN'T WORKING WHEN I NEED TO PAY MY ACCOUNT... I ABSOULTLY WILL NOT MAKE MY PAYMENT !! I tried before and it was a diaster!

Very happy with Dena an amazing employee that answered all my questions and listened to my concerns.

Dena was great! Explained everything in detail very professional. Clean faculty easy access.

Great service !! I was in and out very quickly especially from the help of a employee named Dena she helped me find everything I needed to without me having to ask 100 questions she gave me all e information I needed and got me out quick 10/10 great place if your looking for a storage unit

When I found out that Dena was working at your establisment I couldn't have been more pleased for your company! I had the privilege of working with Dena as Manager and found her to be hard-working and conscientious to both the Company as well as her customers and co-workers. You have found a Jewel!

When it comes to a good company running smoothly, you have to give credit where credits due. This location, in my opinion, wouldn't have a backbone if it wasn't for the wonderful help by the manager Dena. Don't let the good one's like her go because some of us customers might follow suit. Totally recommend any Public Storage, but especially this location. Thanks and God bless.

Had a good experience. The Lady at the front helped a lot. Think her name was Dena. She had tons of info. I'll definitely tell me friends and family about this place.

Today I went to public storage to rent a unit. The lady that opened my account was very nice and she knows exactly what she is doing because she explained everything very well. I am glad I chose this place to store my extra belongings.

Dena was amazing! Helped with questions and concerns and was super helpful!!

Clean- Fast and Friendly.

I called to get pricing on their units and it turned into the most painfully slow phone call I've ever experienced. I just wanted to get a couple boxes off my dining table while I prepared to move into our new house. Just give me the size and price of your smallest unit. Don't draw a simple response out for 5 minutes.

They are a horrible. Dont waste your money. I would not recommend anyone use this company.

Great and friendly service

Been at this facility for years under previous ownership and since the new ownership many new changes and upgrades to the facility. Manager is knowledgeable and reliable for getting info and taking care of my request. Looking forward to see what the future holds. Great place to store and convient to access. Nice clean and we'll light aisles.

Management was very good at explaining everything, very friendly too.

Truly impressed with Molly and how professional she was. Very impressed with how well maintained the property is! This IS the place to store you items.

RonYel was very helpful this morning helping me get into a new storage unit.

Very friendly and efficient I need to pick up

Wonderful service

So far I have been here twice now. And Molly has taken care of us so well. She is so sweet and kind. She not afraid to help u all out. She will make u feel at home. Definitely recommend this place!

Molly was awesome. Quic and easy!

Fast and very professional.

Easy access and clean units

Great job! She took care of all my needs ! Tha k you

Excellent service, Molly was super helpful and kind. Unit was very clean, security is excellent. Outstanding customer service! Thank you, Molly! I highly recommend storage here!

Great service and convenient location.

Came you today to move stuff out. Kasey was at the front desk working today. She was very nice and helpful on on making the experience of moving out and ending my time with with smooth. If you need a nice and professional storage experience I would check them out.

Great service from Kacey

I went in to ask a couple of questions regarding my account, and the young lady behind the desk, Angel, was exceptionally helpful. She answered the questions that I had, and gave me information that answered a couple of questions that I didn't even know I had.

Fast service when I first started my storage in the summer ms.molly offered me water. Also, one employee actually stopped her break to help me! Thanks guys!!!! Ms.Molly

Molly did a great job!!!

Miss Molly

Called today and spoke with Molly, great customer service and very well informed.

Great greeting And happy person thanks a lot.

Great staff very friendly professional and helpful.

Ron yel was wonderful. Asset to your company.

The people were very nice and helpful.

Molly was very helpful today and seem to be a very valued employee.

The service is great I will most definitely be back for more service, Molly was awesome with help and service, you guys need definitely need more people like Molly around, thanks again for your service Public Storage !!

Me and my husband came into the store today and was happy to see Janice we hadn’t seen her in a couple months and are sad to hear she only works at this store once a week she’s very helpful and polite and a person you can sit and talk Hours with I highly recommend this storage nice loving people

Tiffany was the best and I love her she has been the best. The storage is very clean their good people I had the best experience.

Moved boxes out yesterday, many with sentimental baby items and belongings of their deceased father,.. only to find boxes were wet, moldy, disintegrating and stuck to concrete floor in the unit.. and with mice poop on tops of boxes. Holes chewed in things like my yoga mat. Not a good spot to pay and store items you value. 😭 UPDATE: Insurance policy offered is USELESS unless you have receipts for everything, which WHO DOES?! Having photos, evidence in the physical storage unit, the damaged items.. None of that matters. What a terrible way to treat people.

Nice they provide mattress covers to prevent bed bugs

My brother has had a storage unit here for a few years, back when they were still Fort Locks(should have never switched to this. They had WAY better customer service). When he was on his way home from vacation about a week ago and he was looking through his email just to have something to do in the car and saw where they had sent him one on June 5th about how his automatic payment had not gone through for either May or June. He called and found out they had charged him $100 in late fees AND they were preparing to auction off his stuff!!! He asked why he hadn’t been called (Fort Locks called him the ONE time there was an issue with his autopay and they fixed the autopay because he had a new card) and the guy rudely said they do everything electronically. I’m sorry, but isn’t a phone call electronic? It’s at least good customer service, but apparently, this facility doesn’t care about that. They just care about making money. If my brother wouldn’t have checked his email that day, his stuff would’ve been sold without his knowledge. AWFUL CUSTOMER SERVICE! I was about to rent a small one just to put extra things holding up space but after this I refuse to go with a company that couldn’t care less about their customers. Common curtesy says to give someone a call if something is wrong not screw them over.

My fiancé has had a storage unit here for a couple years, back when they were still Fort Locks. We were on our way home from vacation about a week ago and he was looking through his email (he doesn’t check it on a regular basis, like most of America) and saw where they had sent him one on June 5th about how his automatic payment had not gone through for either May or June. He called and found out they had charged him $100 in late fees AND they were preparing to auction off his stuff!!! He asked why he hadn’t been called (Fort Locks called him the only time there was an issue with his autopay) and the guy rudely said they do everything electronically. I’m sorry, but isn’t a phone call electronic? It’s at least good customer service, but apparently, this facility doesn’t care about that. They just care about making money. If my fiancé wouldn’t have checked his email that day, his stuff would’ve been sold without his knowledge. AWFUL CUSTOMER SERVICE! And might I add, the manager was supposed to be back at 3. It’s now 3:31 and they’re still not back. God only knows when they will be. But we called to have it reported to the district manager.

Keisha was very nice, polite and helpful she is a great asset to your company, she does need a golf cart because she does a lot of walking to make sure customer is happy with their rental, i will recommend your business to friends and family because of the great service.

Janice and Keisha went above and beyond to help us find a good locker, and help and understand the paperwork. Highly recommended.

I was impressed with the customer service. I was helped by Akeisha and she was very pleasant, helpful and quite professional. Not something you often encounter any more.

Nice and friendly..especially akeisha she is very well mannered..

Very good place.

Awesome store awesome people. Keisha was a great help to me today! Appreciate you guys 😊

Very happy with the service I received at the front desk. Janice is awesome and needs a raise.

Awesome people. Great to work with

Service was fast and wonderful