Public Storage Self-Storage Units at 3818 Bardstown Rd, Louisville, KY
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
5'x5'Online only price$ 31/moSmall 5'x5'
$ 31/mo $41Best Price Label
- Outside unit
- Drive-up access
5'x6'Online only price$ 31/moSmall 5'x6'
$ 31/mo $42Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 40/moSmall 5'x10'
$ 40/mo $53Best Price Label1 unit left!
- Outside unit
- Drive-up access
6'x10'Online only price$ 42/moSmall 6'x10'
$ 42/mo $55Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 74/moMedium 10'x10'
$ 74/mo $99Best Price Label
- Outside unit
- Drive-up access
10'x10'Online only price$ 77/moMedium 10'x10'
$ 77/mo $103Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
12.5'x10'Online only price$ 77/moMedium 12.5'x10'
$ 77/mo $102Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
12.5'x10'Online only price$ 79/moMedium 12.5'x10'
$ 79/mo $105Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x15'Online only price$ 94/moLarge 10'x15'
$ 94/mo $126Best Price Label
- Outside unit
- Drive-up access
15'x10'Online only price$ 99/moLarge 15'x10'
$ 99/mo $132Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x20'Online only price$ 110/moLarge 10'x20'
$ 110/mo $147Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Resources from the Help Center
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At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 304)
Thanks Sarah and MJ for all your help!
MJ at this location was excellent accommodating and friendly. I really appreciate it the way that she shared the specials with me that help me save money. The units were clean and the instructions were clear I would definitely recommend you guys to use this one if you’re looking for storage unit!
The 5 stars entered does not represent the true rating I'd like to share. It's to low. My day is always uplifted with laughter and great conversations with the staff.
My does an excellent job!
Amazing service great people very clean
Thank you MJ
MJ is so helpful, thank you so much!
If there was a 6th star it would be added, no where else would I publicly store an item, let alone items from my own home. Thanks to Azora, I no longer have to throw out my bed
Samantha is great
MJ Rocks she is the best
Mj is the best she is awesome!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Mj is awesome
MJ IS SO AWESOME, SHE HELPED ME GET MY RENT LOWERED. I LOVE HER FROM THE BOTTOM OF HEART TO THE TIP OF MY TOENAIL.
I love MJ so much!
MJ is SO personable and has a bright and sunny attitude in everything she does. I really appreciate that and it’s a customer service trait that can be difficult to find these days. 5 out of 5 experience.
Thank you MJ
Great job great 👍 customer service
Very nice place, Mj was super helpful.
MJ and Adrienne answered all my questions great friendly staff. I would definitely recommend this storage to family and friends.
MJ has always been super personable, nice, and helpful. She always manages to make my life so much easier.
MJ she is the best
Agora and MJ were the bomb!!
Samantha was great! She helped me with process and showed me the size I would need.Excellent customer service.
Mj and Azora were great great service
Mj is a wonderful younglady,been greeted with a smile and nice and wonderful personality every time,keep it mj....
Great service and very clean!
MJ was very nice & helpful she knows her job
Storage units look brand new. Shiny and clean along with the front office. This place has 24hr surveillance but is only open 930am to 6pm for the office and 6am to 9pm for the units.
My experience with this place has been a nightmare. Despite what google says (access until 9 pm.), the gates go offline and will not open right at office closing time (5 pm.). Anyone caught inside cannot get out. We had to call the police to get us out. We have had many other problems as well, including there being no one in the office during office hours consistently. This is the facility on Strawberry Ln.
This place is awesome
Thank you so much to Azora and MJ for being incredibly helpful and patient with me. It's been a stressful time with finding suitable storage for my elderly grandmother and they were both compassionate and went over and above to make sure everything was okay.
Mj was the best, thank you so much!
Mj is the best
Mj and Kim are fantastic
The best service I’ve seen in a while, thanks to ms,mj ❤️ 😊
Mj was absolutely amazing 5stars
Clean but terrible customer service, limited access, consequences if you are 5 min late leaving. I need 24 hour access
Mj was 👍😃
Me was great!
Adrienne and Arora, very helpful and they went further to help get a space. They are very professional and make sure the customers are happy. I will recommend this place. Very clean office.
Samantha at the Beuchel location is AMAZING. She is always professional, friendly and helpful.
Kent was a great public storage employee he was very informative and helped me thru renting my first storage unit… I would recommend anyone to use public storage for Theo storage needs!!!
MJ and Kent were great!
Great experience renting from this facility. Had a couple of issues however the staff was very professional and cleared my issues right up. If I have to store my furniture again, I would definitely use their facility. Nice, clean, climate control storage.
Mj and samantha are great
Mj an Kent was very helpful friendly an all around joy to deal with while having to rent my storage unit.... ty u guys much...
MJ helped me out. She was great. Should be employee of the year!
Mj was great, thank you so much. She was thoughtful.
MJ is awesome, friendly and so helpful in changing my unit i
Very friendly, and helpful staff, nice indoor units. I bought a locker at auction, these are well kept.
Kaye that works at one of the Bardstown Road locations is the best! Her willingness to help others, her impeccable phone etiquette, and absolutely amazing customer service skills goes over and beyond and meets all of my expectations as what I am pleased to find in this business. I’d definitely recommend storing anything with this facility. Don’t forget to ask for Kaye and tell her that her friend Dillon sent you! Way to go Kaye on the five star service. Keep up the good work! Thank you!
Sucks that they hiked the rent 30% the same month my unit got broken into, like double thievery...but there may be hope still lolol...
MJ was fantastic! Made it very simple for me
MJ was the best and very professional
MJ is great with costumer service. Every time I’ve a question. Shoutout to her!😊
Excellent service. Mj was an amazing help for us! She really came through for us.
Great service! MJ was super helpful!
MJ was awesome! The unit was clean, spacious and the staff were all extremely friendly!
Mj is amazing I love her she the best wonderful customer service
MJ was great!
MJ did a fantastic job
Mj was great
MJ was great thank you
Mj was great
MJ is the best always a delight to deal with.
Needed storage last minute and M.J the property manager was Excellent in assisting my needs and was very fast! Storage is convenient and nice and well priced! GREAT DEALS!
Really nice experience, Kim was very attentive and kind, she explained everything, I really recommend this place
MJ the store manger I believe at the Bardstown Rd storage was the sweetest, and most kindest... She was sooo patient and extremely helpful. She knew exactly what I needed. She even told me how to save some money. I can't say thank you enough. You are awesome.Thank you MJ...
The staff here was AMAZING! Super patient, friendly, and very knowledgeable. The entire time I rented from this location it was clean and organized, never had an issue finding equipment to help me move my things from the car to the unit, and MJ seemed to make sure no one was rude and blocked entrances and things of that sort. I had 2 issues that I caused myself, again it was my own doing, however, both ladies were on top of helping me figure it out and I was stunned. I'm sure I'm not the only one to think this but I never go places and expect good customer service anymore, the staff here blew me away.
The manager, MJ, is conscientious, professional, and courteous. The day I rented a unit, she was handling 3 properties because 2 people didn't show up for work, and she was wonderful. Highly recommend.
Kim is so professional and knowledgable. Price is right and the property is clean and very secure...made my day!
I want to thank the wonderful, MJ for making my experience there so great. She has a wonderful personality, she's always so helpful. And she's always smiling, and that really brightens up my day. Thank you, MJ.
M.J. was very helpful today especially when I started freaking out about how to pay online. The other ladybatvthe other store down the street was awesome as well. Thank you so much ladies.
Mj was great!
She is very cordial and respectful to customers. She goes out of her way to make sure customers needs are met. A+++
Mj is the sweetest..Very helpful very knowledgeable too! Got me and my boyfriend in and out in no time..And perhaps she may just get a new employee 😁..with the detailed perks we talked about . Will definitely be in touch for future storage use.
Mj was extremely helpful and answered all of nt questions.
Don’t ever rent from this company. I am currently deployed and have a vehicle in storage there. They told me that I was locked in at 50.00 a month. On 1NOV they will have increased my rate twice to 87.00 dollars, and because I am deployed I have no option to move it. On top of that my vehicle was also broken into, do they care, not one bit. Seriously, if you know what’s best, you will never use public storage ever!
Kim at this location couldn’t have been more helpful or accommodating to me. She helped me through some of the troubles I had booking online and went above and beyond to get me situated in the perfect unit for me. I would recommend this property and Kim specifically to assist with any storage and customer service needs you may have!!
Mj was the best person I have ever worked with! Everything was fast and professional!
MJ , manager is awesome. Property is well managed and v clean
Kim is the best. Helped me navigate my rental with ease. Enjoyed working with her.
My partner and I were supposed to move into a new apartment and it was NOT livable when we showed up. We found ourselves suddenly out of a home with everything we owned in a Uhaul that was overdue to be returned so we needed a storage unit ASAP. MJ was so kind and easy to talk to, showed us around a couple different options and helped us out. The place was really clean and I saw another employee going around doing lock checks on all the units. 10/10 would recommend!
MJ was awesome! She went above and beyond to make sure the process was easy. I’m happy with my choice at this location!
Great customer service. Thanks MJ for your help!
MJ was amazing, she was super efficient and kind.
very friendly and helpful staff. Reserved my unit and it was ready when arrived. Place is clean and well maintained. Thanks ladies... Have a blessed day.
I typically do not write reviews, but the new ladies are pretty awesome. I believe Samantha & Rachel. They were friendly, attentive, and asked for help when they didn’t know the answer. Thank you for helping to make my storage experience seamless!
MJ was the bee's knees that met all my storage needs! Got some boxes you need put up? She's got a unit for that. Got some furniture needing put away? She's got a unit for that! Got loose change? She even has pockets!
MJ is an efficient and effective employee. She is kind during every interaction! I’ve been impressed by her on numerous occasions.
Mj has always gone above and beyond and I wouldn't want anyone else to help me!
If you have an interior unit at this property you should go check it. Over past week/week & a half 12-16 units in the 600 & 700 blocks alone have been broken into by thieves damaging/cutting the aluminum along top of units then climbing above & in. Both local and corporate Public Storage is aware. The unit immediately next to mine has already been broken into. My unit was tagged with a rag throw onto the aluminum. Guess it was (is?) next up. Brought this to office’s attention yesterday. At first office was alarmed & offered to share whatever/whoever they saw on the security footage. Local office staff (3 individuals) confirmed that they do have footage, they know who/what/when but Public Storage will not be taking ANY action to increase security, to alert impacted units, to stop the party(ies) breaking into units, nor will they share information so renters can protect themselves & their belongings UNLESS renter(s) file incident reports with LMPD. What an incredible insult to renters & waste of city resources. The property has very poor security. Anyone can get in. Public Storage works hard to keep this property’s high crime rate & generally not safe tone on/at solo outside of hours onsite office is open under wraps. This latest rash of breakins is the worst since I’ve been here but very far from the first. Most do not get reported/documented because renters don’t come check on their unit AND file incident report with LMPD. If no report then Public Storage claims it didn’t happen. All of this is incredibly unfortunate especially because the 2 main local office employees, Kim & MJ, are super nice & helpful.
They are very nice and friendly ladies,if they are friendly with me that’s too friendly! Mj,Heather and Samantha they are very nice.
MJ was very helpful and friendly ,she answer all our questions. The grounds and units we looked were very clean.
I had a great experience with Kim and MJ! Would definitely recommend my friends to use this storage facility!!!!!
MJ was great
Kim did a great hob! Very helpful
The employee that was there, her name is MJ, was very helpful and also polite and professional. I've had bad experiences dealing with other storage places so it was refreshing to actually have a good experience this time!
I’ve lived a lot of places and used storage units a lot. This is one of the best storage places I’ve come across to how clean it is to how friendly the staff was. MJ is amazing 💙
MJ was so kind and helpful!
Mj is always so lovely and helpful! Her service is impeccable and overall provided an amazing experience!
5 star service from MJ. She was so kind and helpful through the process. She took her time and explained the process even tho I got confused on somethings. She even helped me select the perfect storage unit for my needs. If I ever have more storage needs MJ is my only stop.
Kim was awesome she had good customer service in I appreciate her
Mj and Kim awesome ladies!!! Love their attitude and helpfulness. Situation was I had to move and didn't have an answer to my applications yet so i was staying at a friend's house and hotels for a bit was really sad I had to put my stuff in storage... came here met these two lovely ladies and made me feel better knowing my stuff is here ❤️ they helped me every way they can! Definitely deserve props 👏
MJ was very knowledgeable and was able to answer all of my questions! Thank you so much!
The employees were completely helpful and very nice and MJ the sales representative was absolutely fantastic and made my experience wonderful!!!!
Had a great experience at Public Storage today. People working was very helpful.
Kim was super awesome and worked with us and got us the unit we needed !
Had a wonderful experience. I have nothing but great things to say about Kim! Customer service was A+
Great customer service. Spoke to MJ on the phone and she helped me find the solution to the problem i had and was very knowledgable and friendly!
AWESOME EXPERIENCE MJ is GRRREEEEEEAAAAT!! 👏🏾👏🏾👏🏾👏🏾👏🏾👍🏾👍🏾👍🏾👍🏾👍🏾
Cody was great! My stuff in Michigan but I’m here in KY and he took my payment! Thanks a bunch!
Cody was a great. Helped me out with all my storage needs! Safe and secure place… clean too.
Cody was so helpful when I came in the store. Very pleasant young man. All my questions were answered. Thank you Cody !
Rick was very Kind , helpful and knowledgeable
Cody is the BEST!! We LOVE this location!!
Toy helped me get a unit. She was very helpful and nice even took me to the unit personally to show me where it was.
Rick was awesome. He handled my problem quickly and efficiently. What a friendly guy!
Codey Menard saved the day for me! He recently assisted me with several problems on our multiple storage units and went above and beyond to make sure we were taken care of. After visiting several other locations in the city, Codey was the only person locally who could get the problem solved for me. Thank you again, Codey. A+++++
Had a great experience with Cody he answered all my questions and was very professional.
So very happy and went to the Public Storage. The manager named Rick is very very nice and helpful. Highly recommend this place if you are looking for somewhere to store your things!
I am a new customer and came to this storage facility and have been EXTREMELY impressed with Cody Menard. He has been very helpful and has gone above and beyond to make sure my needs were met. Public Storage would do VERY well to hire more people like him. Ken Smith
Cody is always helpful and friendly to me has made my experience tolerable and keeps me there as a customer thank you
Rick was great in a time of need.....thanks again
Moving across country, I contacted Cody at Public Storage in Louisville KY who was a huge help with securing a couple units. He was very knowledgeable and patient with us and our delays. The facility was very clean and Cody was a pleasure to work with. I would highly recommend this facility/location!!
This was my first time renting a storage unit and I must say the lady Ms. Toy did a excellent job of explaining to me how everything goes. She even taught me how to store things the right ways so that I could fit more into the unit. She showed me that she cared about helping and listening to what I had to say. These 5 stars are for her because not only did she inspire me to always do business with them but to go out and tell all my friends and family about Public Storage. Thanks Ms. Toy you are the best 💪🏾
One of my favorite storage facilities......
My experience was pretty good up until the time I moved my stuff out. I no ed it outbonbthev1dt of the month and everything was out by 1:00 pm. When my brother went in to tell Corey thatybthingsvwete out he said we owed for another month. I don't think so!!!
Rick was great!
Really nice place, very helpful workers!! Will definitely use again if i ever need to.
Rick and ryan gave excellent customer service
Great place for storage
Had a good experience here the other day. Cody made things easy to understand. Place was clean and easy to follow the layout and all that. I’m thank you guys for being so nice..!!
This facility is always clean.
Very clean. Secure.
Maureen is the best!
Happy they help you
Maureen is awesome!
Mo has been a large asset to us moving
Maureen was great. She got me in a unit on the fly because he had access issues from a moving company at another property
Maureen is FABULOUS!!! She has been super helpful and considerate. If you want wonderful service and a great price store your stuff here!
Maureen is one the best lady to deal when come to fine hospitality and understanding
Absolutely recommend this location!! *To be fair, I have not used a storage facility in the past. I was not entirely sure what to expect. I chose Public Storage because they have been a long-standing business in our community (and others), and they received relatively positive reviews. I initially "booked" a unit online to get the process started through a 3rd party website comparing local options. (Word to the wise... I didn't know... those 3rd party sites don't always actually reserve the unit, so following up with the specific location is extremely important!) From the initial contact by Jordan within the hour of me requesting the unit to the actual moving-in experience... this location has been top-notch in every manner I have seen! Upon meeting Maureen (property manager) and her colleague Cody at the reservation appointment, I knew I had made a great decision about this site. Every employee I have encountered is professional, attentive, friendly, accommodating... exactly what customer-based businesses need to be! The reservation process went very smoothly, and they are taking customers' safety seriously during COVID-19 by providing an office space that addresses healthy recommendations. Customers get online access if wanted, and multiple payment options are available (in-person, online, autodraft, mail... cash, check, credit card... whatever works for diverse needs. Love it!). Rates are extremely reasonable and comparable to other local storage options. They also offer frequently needed items for purchase (again, at very reasonable/ competitive rates) right there in the office. This particular site is VERY clean, very well maintained, and user-friendly. It is centrally located and easily accessible. The organization of units is sensible and easy to find. Security cameras are utilized, and the entire facility is gated necessitating use of a security code for those entering AND leaving (may seem like a pain for some, but please know that extra step definitely increases security measures). The keypads can be easily accessed from one's vehicle without having to get out (*most vehicle models). The gate access hours are long (6am-9pm daily) but also are restricted overnight (again, for safety and maintenance reasons, I am assuming). The units are quite ample (just follow the guidelines on their website to estimate your personal needs, very helpful) and again very well kept. Hand carts (also in notably good repair) are present in the buildings to assist in navigating the halls as needed (if indoors) and to reduce overall workload for customers by combining multiple items/boxes into a single trip. There were numerous people moving in the facility that day, and the parking/driving areas are wide for easy access and passage. The moving company I utilized (obviously with much more experience than I have) commented on the cleanliness and ample door and hallway size as being one of the best they have seen as well. Long review short, this site has proven to be a great choice for my moving needs! Has the necessary components for a healthy move-in process, safety of items stored, and strong customer satisfaction emphasis I believe most would find at least acceptable.... I myself have found it exemplary. Thanks to Maureen and awesome staff for your 5-star service and facility!! :)
Fast and friendly people
Quick service and friendly as well!
Jordan hooked me up. Fast and professional
Public Storage is Wonderful Jordan and Maureen have been so understanding and kind to me from the first Day. I recommend Public Storage for all your needs.
Maureen was very helpful and quick!
Good looking facility, Jordan was very nice and helpful while vacating today. If I need storage again this location will be one I store at
Great service! Reasonable prices!
Jordan was really helpful, we needed a unit he didn’t at his location and got us set up at another property and walked us through rental online. Highly suggest public storage
I've been with public storage for over a year now and from day 1 the staff has been very helpful and professional! Especially Moe!! She is wonderful and always available to answer any questions I may have! The propery location at 3818 Bardstown rd is always very clean, and spotless, from the hallway of the indoor storage units ,to the grounds around the outside units! I would highly recommend public storage to anyone!
Maureen was a awesome staff personnel. She answered all my questions and gave me great advice on what i needed. What a great employee for ur company.
Maurine was very helpful - she made the difference
Pretty great if you want to put things there and forget about them, not great for ordering pizza.
Not only is this a GREAT place to store your life's belongings Maureen, the property manager is the best. She will go above and beyond to assist you with your needs and to help with any matter that may arise - as she did with me. You can rely on her.
Nice wide facilities for parking cars and uhauls when loading and unloading. Unit we rented was very clean.
Been renting a unit at this location (26651) in Louisville, KY for approx. 6mo. now, And it certainly needs to be NOTED that Ms.Maureen is the epitome of INCREDIBLE!!!! This woman is SUPER PROFESSIONAL, all the while going above and beyond to assist in ANY WAY she can each and every time I encounter her! This Company is truly Blessed to have such a dedicated/ caring person on their team!! I will refer and return to this Brand as long as she has a hand in it!! I cannot forget MS.VENETTA!! These 2 define what customer service should be!! Keep up the AWESOME WORK LADIES😊
This is the first time I have ever had to rent a storage facility. I initially chose Public Storage because of its location, the large variety of options and the very reasonable pricing. Public Storage called me several times prior to my move in to offer tips and answer any questions I might have. The day of my move Maureen and Lori could not have been nicer. They made my check in procedure quick and seamless. Not only were they kind, they were extremely helpful and provided additional tips to help me with my load in. I felt like I was treated more like a friend than just a customer. I highly recommend Public Storage for anyone looking for a storage unit.
Maureen was so helpful and very patient with me, I had to reschedule two times , and felt terrible inconveniencing her like that and she was very understanding, not to mention very polite and helpful.. I would recommend this facility to anyone looking for extra space, the units and property are very clean , so check them out you won't be disappointed.
Maureen is great great customer service
Vanetta was super helpful and nice! She helped me get my storage unit quickly! Thank you so much!
Vanetta is super nice and helpful! Thank you so much!
Very nice staff, clean and orderly looking. Very satisfied.
This is one of the best storage units I have ever rented the ladies are spectacular the place is clean and they’re always busy keeping customer satisfied even when the toilets don’t work they still took precautions and got something for us to use I have to say they get five stars with two thumbs up yeah Maureen is definitely one of my favorites she was always eager to please and always very helpful can’t say enough about her
More has great customer service skills...always laughing with her. She is sweet...
Really nice. All brand new. Great price !!
This place was great when we need the help. Especially Moe. She was such a help when we had to get a place to put our daughters stuff when she went to boot camp for the NAVY! Then again when she cam home from boot camp she brought everything she acquired and we needed a bigger unite. She helped us get one without any issues. THANK YOU FOR THE HELP!
Maureen was absolutely amazing with regards to her customer service. Twice I showed up at the office about 5 minutes before opening and she was always willing to assist me. She went out of her way to show me various storage options. I would HIGHLY recommend this location!
The best storage place I've been too. The lady at the counter was so nice and helpful . Offered me everything I needed for my storage. Thabk you so much Public Storage !!!!
How much is a 15×15 unit rent a month
Great customer service.
Good prices and service but almost impossible to get a good phone number before you go there and get their card. Overnight parking of service vehicles is a big plus!
Maurren was such a good person she took excellent care of us and made sure we had the right size you for the right price. This place is the best i will return again. I recommend using this company for anyone who need a storage unit!!!!!!
Great attention!!! Maureen makes you feel right at home. Thanks for everything!
Diana could not have been more helpful in our strange situation. We had initially reserved a 5'x6' unit, but the following day when the movers came with our things, it was clear we needed a 5'x10' instead. Diana was able to get us into a new unit quickly, move the locks and all of the information on the account, and get everything stored, all with us being 3 states away. Great customer service, and not to mention a newer, clean facility.
Very nice front desk lady help us a lot. Maureen 👍🏻👍🏻👍🏻
Diana was very helpful, friendly and pleasant.
I love the customer service👍👍👍
Maureen was very helpful and nice.
Maureen very helpful very professional and very appreciated!
My experience with public storage was a positive one. The staff were very friendly and helpful. They successfully answered any questions we had about the storage units. Check in was very easy and was speeded up by the fact that I used the online express check in before arriving.
Easy to access and easy to get along with!
Maureen and Stephanie were incredibly helpful with everything I needed done, my mother had a storage unit there and she passed away, these ladies made it so easy to access the storage unit get the paperwork together, thanks for everything!
Vanetta was very friendly and extremely helpful.
Vanetta and Maureen were wonderful to work with. Feel really good about putting my stuff there. Thanks
We’ve stored at this location for a few years. All employees have been really nice, but Mo was not only nice, she was extremely helpful with our needs. Highly recommend.
Public Storage is by far the best experience I've had with a storage company The check-in was quick and easy with my reservation. Diana was able to get me a better rate and my unit was spotless. I would definitely recommend Public Storage.
Diana was awesome! Superior customer service, rarely have I been this impressed!!
Vanetta was very nice and helpful.
The service was wonderful and the facility is super clean.
Diana went the extra mile to resolve my dilemma.
Vanetta has been very helpful to me, she helped me to save lots of money and made sure my items are secure! This location has great customer service!
Vanetta made calls ahead of time as reminders to insure a smooth transition of time. She made sure I had access to a cart for easy transition of property also.
The gate at this property has been broken twice within a three month period. This last time it has been broken for approximately 3 months and is still broke. When asked about it being fixed the extremely rude property manager stated it’s been ordered. Poor excuses. The property is being left unsecured. Rental rates go up but nothing is being done to properly secure the facility. Public Storage has violated the lease agreement.
Diane was one if the nicest people at any storage i have met. I did shop around at other locations they were NOT nearly as nice! She is the BEST
Staff is always super friendly and helpful nice clean facilities
I always enjoy going to Rob's shop and this one. The people are so nice.
Left a review at the wrong storing place, but Sarah N is such a nice girl and so sweet. This is the newer location and they have a lot of units here. The older one is just as nice but about a half a mile difference between this one.
I usually go to Rob's shop, but I sometimes go to this one. The people here are as nice as Rob.
I always go down the street to Rob, or to this one to pay my bill. I'm glad he's so reliable.
The security gate has been broke for at least a year now. Anyone can enter the facility at any hour. This is a safety/security concern. When I moved in I was told it would be fixed, but that was obviously a lie. I have seen multiple instances on the news where people have broken into storage units in the area.
I was so happy with my service today. Got the space I needed at a GREAT price!!! Thank you to the uhaul on Bardstown rd
Diana did a great job accommodating us with our transition from Georgia to Louisville Kentucky! That was 2 weeks ago. The gate has been broke for who knows HOW long! Our unit got broke into , we have YET to receive a call from corporate! Nor can you SPEAK to anyone!Not sure what kind of company this is! My 5 stars drops to zero. I would not even consider this place!
Very clean facilities
Everyone we've worked with at this location has been fantastic. Great location.
Great services thanks Diana
Vanetta was personable, professional, and knowledgeable of her job. Enjoyed the process!
Dianna is so nice
Girlfriend was moving out today and we thought it was going to be a hassle because they cut our lock, but the girl at the office was really nice and apologetic for cutting it.
We've had some issues with employees being unhelpful, but management cares about their customers and managed to make it right for us. Diana has always been nice and helpful to work with. The facility is always clean and well-maintained. Would recommend for short-term or long-term storage.
Great service- recently signed up and process was very easy and quick. Easy to enter and exit .
Helpful, friendly staff. Convenient location. NO LONG TERM FINANCIAL BURDENSOME CONTRACT.
Shawn provided very courteous and professional customer service. Nice clean unit.
Vanetta helped with a problem. It is always great to have people who are eager to help their customers.
Much nicer, cleaner and newer than the one on Breckenridge Lane Breckenridge Lane location had terrible maintenance. Broken gate so no security. Lucky it rained before moving in my stuff as roof leaked like it wasn't even there
Diana is awesome! Kind, caring, and willing to go above and beyond the call of duty.
The management at this location is terrible. They do not notify you of any changes. During my stay I was 8 days late on a pmt because I was out of the country visiting my aunt who was sick. I returned and they had cut off my lock that I was told I had to purchase from them for 30$ and then I was told I had to purchase a second one. They could have just double locked my locker. After that they had some sort of vandalism on the property where the fence was damaged. They decided to change everyone's codes to get into the locker area but didnt notify anyone. I spoke several times with management and the owner and she was worthless not wanting to do anything. They just kept giving me the run around and acting like it was business as usual. Dont rent here.
Bright orange color is easy to locate. The property manager Diana is excellent. She is pleasant and cares about her job and the business she works for. She is a hard worker with a good attitude which is in short supply these days. The property is clean. The storage space is nice. The property is secure. There is no one on the from the business on the property after hours. Key board access into and out of the the facility. You have to use your own lock. The facility is outdoor. You can drive up to your storage space.
Four calls today and still no answer. They love dragging things out far longer than necessary. Not answering the phone has been a recurring theme with them along with being absent from the office. The worst storage company of the four I've dealt with by far. They were so incompetent I ended up never storing a single item in their sub par facilities. I'm about to the point of telling people in person giving bad word of mouth about their awful service. I already tried in person to close my account aside from what I allegedly owed them and yet they've added fines on top of an extra month of rent. So if your looking conned out of money, look no further. The most expensive 10 x 10 inside unit and yet no light inside the unit, where is that money going to?
Diana was very sweet, and she is always willing to help. She is always here and ready which is great when time is important. She never fails to make me smile when I cone to pay.
Diana is awesome hope she stays with this job
Mean staff un caring and horrible customer service
Diana was very helpful & answered all my questions. She also helped with Great rates!!
First time I've ever rented at this public storage Tannith was very helpful very professional and she helped me get everything arranged in a short amount of time I would definitely use it again thank you
Prices are ok but Diana was great and helped me with my account.
Dianna was very courteous and knowledgeable of products and storage units. It was a pleasure speaking with her .
Very friendly and fast service. Highly recommend if you need a storage unit.
Tanith was awesome! Wonderful service!
Never any employees on the property. Even during business hours. Happened more than just a few times.
Tanith is wonderful Manager! Went to the wrong public storage, but she was able to pull up my reservation and help me move in! She even explained all the promotions and conditions. Great experience.
Great service by Tanith very professional !!
Brandie was so helpful and friendly. She did above and beyond the call of her job.
I love this place. Tanith (The manager I think?) is extremely cool, helpful, and easy to work with. The prices are significantly cheaper than another nearby Public Storage and this place is practically new so it's in the best shape of any around. My unit was clean and ready to be moved into. The gate was broken and Tanith told me she was going to look into it the this morning. It was already fixed when I arrived this morning! This storage facility is win!!
We had a good experience! Tanith and Brandie were very nice and helpful! The facility is clean and conveniently located.
Tanith was great! Highly recommend!
She was very helpful and courteous
Tanith was very helpful. Made the process easier and understandible.
Tanith , has been very helpful, and have gone over and beyound , because of her I will use this storage facility again. She should be promoted to management. Thank you Tanith for all your help, Stanley D Almon
Tanith was amazing, thank for great customer service
Tanith was very helpful, friendly, and patient in helping with my move.
I had a good experience with public storage. The property manager was Adam he was friendly and very knowledgeable about the products and services. He was patient with me, and and very clean cut and nice looking.Thanks for your help Adam!