Public Storage Self-Storage Units at 7818 Saint Andrews Church Rd, Louisville, KY

Tiffany was very helpful 🙂

The process was easy and understanding. Tiffany was nice and sweet explained everything in detail.

Gate code never works for some reason, lady that works here is never in the office. Ever!!!! Even though her suv is here. Phone number sends you to someone that isn’t even at this location so when they transfer you to this location the same lady never answers the phone either. Place is an absolute joke

Tiffany and Pam was fantastic!

Tiffany was great! Thanks! Don Johnson

Tiffany was super helpful and even though they didn't have the unit we reserved, she got us into one for the same price. She explained everything and was very friendly.

Wonderful! Tiffany and Pamela were both friendly and helpful in finding which unit we needed.

Wonderful! Tiffany and Pamela were both friendly and helpful in finding which unit we needed.

Tiffany was a great help, 10 thumbs up Very nice and easy to work with

Wonderful customer service

No one is on the property or in the office during posted office hours. When you call the number on the door you get an answering machine. If you hold long enough a clueless customer service tech will try and call the property manager for you...and they also will get an answering machine.

Ms. Pam was awesome! I came in to transfer my unit because I needed a bigger space and she made the process so painless! She went out of her way to show me a couple of spaces so i could determine which one was best for me! Overall my experience was great and I would highly recommend public storage! 10/10

Pam was very sweet and her customer service was wonderful ‼️

First off, Ms. PAMELA provided me with excellent Customer Service my entire visit this afternoon. She corrected the lock issue I had and was just so welcoming. This is my 1st time using a storage facility and I am very glad Public Storage was available in my area. I am satisfied with the unit I selected for the items I have to store. HGivens 7/22/2023

Great customer service . Tiffany was very polite.

Pam is the best worker iv dealt with at public storage she is so helpful and a great employ

Tiffany was very nice! Her customer service was great! Definitely recommending the storage because of her customer service skills!

Pamela was awesome. I love her energy

Tiffany was great

One star only because I can't give less!! Do not rent from here, or any of these storage units. They offer an introductory price and increase multiple times per year. In the last 16mo. our price has increased from $112 per month to $208. This is an insane increase! Their explanation is they increase their rates to stay competitive. I'm not sure who else has inflation of almost 100% in 16mo. I only wished I would have been warned! We were also broken into, and they didn't ever produce the camera footage. (We new within 24hours when it happened)

Amazing staff😁 Thank you Tiffany.

Tiffany was great

So far it’s been a great experience only 1$ for the first month rent I got a 10x10 for only 30$ after the fees! And Tiffany in the office was very helpful and nice getting me set up to move my stuff in!

Tiffany was a big help

Tiffany was great at helping me with my reantal

New owners do not take care of the place as well as the original ones. Prices have tripled also. Difficult to catch anyone in the office if you have issues with the gate.

Friendly staff

Tiffany is always so polite and helpful.

Tiffany is amazing and so helpful! She definitely cares about her job and her customers.

I stopped in to check on pricing and unit sizes. Tiffany was amazing on help with every question on the units and pricing.

Tiffany is great and sweet really knows how to take care of her customers

Good place for storage. I have had trouble to find someone to accept my rent payment. However I believe that has been resolved.

Great person Teresa was awesome made me feel safe

I can see that my stuff will be safe. The employees are good at making sure they don't let random people in. The place could use a better app sometimes my phone won't open the gate so I had to get a code I can.

My grandmother has a storage unit, we needed a extra one to store her apartment items in until she gets her new apt. Tiffany was great , she was very polite and patient. She waited until we pulled up even after the office was closed. Very good customer service.

nice people tiffany was very helpfull

Tiffany was a great help! Very friendly and professional

Tiffany was great renting out the unit, in a timely matter.

John and Tiffany made my experience great. If you ever are need to a storage place I highly recommend the St. Andrews location!!

TIFFANY AND KELLY DID A FANTASTIC JOB

Tiffany and Alyssa was very helpful today

Helpful team

Jackie and Tiffany and Dante are awesome and was fast about getting me in my storage and vary helpful and had vary big smiles thank you public storage for being there when I need a storage fast 😀

I found it helpful and easy to find my storage unit and my lock the people who work at public storage was friendly and helpful

Great service from John, Tiffany, and Glenda. Clean location and good prices!

Jackie and senja were great. I am happy with my service

Senja and Jackie did a great job checking me in....units were clean and made my moving ultra easy

Jackie and Senja werea absolutely wonderful on getting everything completed for my storage unit

Jackie is awesome!!!

Great customer service ! Alyssa at the front desk was very friendly, bubbly attitude, and quick.

Alyssa is the Manager at this public storage and let me just say she is the sweetest person I have talked in awhile.

Alyssa was extremely helpful with all the questions me and my wife had today.

I had to move my brother's stuff from there only because he passed away. But they were very understanding and helpful. I had misplaced the key and they helped me know how to remove lock and remove his items. They have always been very nice.

I've had one bad experience with them putting my payment on someone else's account and then wouldn't allow me in my unit. This was over a Thanksgiving weekend so I had to wait till the following Monday to get it all straightened out. I couldn't help but to wonder what if I hadn't shown up because I never received a phone call and it was all a mistake on thier end. They apologized but they had my unit set up for take over

Anyone thinking about renting a storage unit at public storage. I suggest you not use them because there's never Anyone there so you can pay your bill. It doesn't matter what time of day you go there, there's never anyone there. You can go in the morning or anytime before they close and guess what NO One is there. It's very irritating.

Excellent company, we used their storage in the past and were happy to go back when we needed them again. Great staff in the past and super simple access now!

Alyssa at Public Storage was a great help and I would recommend her to anyone.

Alyssa was a awesome help today

Alyssa was very helpful and amazing. I would recommend anyone to go see her about getting a storage unit..

Lady working there was super nice

I really like this location

Becca answered all questions I had. Very friendly and knowledgeable

I called for unit info and Becca helped me a great deal. She was very sweet and understanding of my needs. Very knowledgeable and professional. We will definitely be using Public Storage for our family's units.

Alyssa was such an awesome help today.

Alyssa has been a big help today when it came to doing what we needed to do about our unit getting broke into .filing a police report.etc nof only that but walked around checking on every unit in the property making sure everything was good an came several times to my unit where I was checking to see what all was missing an helped me so much I'm very happy with the help I got today better then the other girl they have there working

Said the monthly fee wasn't paid and gave us a late fee. Went to pay the late fee after 2 weeks once I got paid and they auctioned off everything we had without notice.

Alyssa at public storage is a god sent from above. She has help me so much with my space and I can't thank her enough.

Alyssa was awesome and very helpful

Awesome job! Great customer service! Very polite and helpful! Thanks Ms. Heather!

Tracy was very helpful and great to work with!

Tracy did a great job explaining everything and getting us checked in!

I rented a unit online and we were ready to load up the unit. I was grateful for the lock left in the unit for me to use. Since I had forgotten to bring a lock. Service was awesome!! Thanks for everything

On 6/11/22 Ms Tracy at storage on st andrews church rd was a GREAT HELP. Her sevice was over and above and because of her actions I would refer all my business and personal acquaintances to shop with uyour facility. Thank for a great team member..

Tracy was very helpful in great customer service

Tracy was amazing great customer service.

Ms. Tracy was so helpful today she made sure we was taken care of and was very nice along the way.

Tracy was very nice, and helpful with getting me the right unit, sofar, so good! Thanks!!

Tracy was awesome! Great place!

Rebecca and Tracy were extremely helpful and helped us rent the perfect storage unit for our family

Prices keep going up

Tracey was very polite to me an answer all my question

Had the best experience today when I visited this public storage the grounds are neat, office smells good and was greeted with a smile! Definitely felt welcomed!

Needless to say I was all over the place looking for the right prices to store I went to this location today an talk to a very sweet personal worker name Tracy she help me with all my answers an needs I will be renting a space at this location very nice lady

Tracy and Brandon were awesome they took good care of me.

Very nice lot with clean units and good rates.

Tracy helped me with all of my issues. She was very nice. She was very welcoming. My visit was an around pleasant experience.

Moving and storage has always been super stressful for me and my family because of growing up military, but Tracy went above and beyond to the sure it was as stress-free as possible and we are grateful that she didn't make us feel like we were just another customer. Wish more businesses had employees like her.

Purchased the locker Tracy was very helpful and kind with the whole process. Overall a nice experience

Thanks Tracy, great customer service!

It's ok but the lights were out. How can we move with no lights on?

Quick and easy to rent a space. Check was quick. Only drawback was the unit was not lighted.

Vanetta was very helpful with resolving my problem today. SO GRATEFUL!!!

Ok

Teresa is the best at public storage . A true blessing . God sent . Promote her !!!

Vanetta was a great help and super friendly!! Would definitely recommend this store!

Blessings is something I truly believe will never end. When you receive them they are meant just for you and I say this because Ms.Vanetta was made just for me from the moment I walked into St Andrew's Church road public storage she went completely out of her way to make sure that to every brick wall I hit she'd have a doorway for me. She is amazing and public storage needs more people kike her!

Great

Teresa was there today and couldnt of been any nicer. She took care of my payment with a smile on her face and we chated briefly about how pretty a day it was. Id recommend this place to a friend for sure.

Great service from the manager on Jefferson Blvd and great service from the woman here on St. Andrew's Church Road.

Ms. Teresa was amazing she helped me with my questions. She provided me with outstanding information and customer service. I look forward into seeing her face next month

Ms.Tina was amazing great customer service amazing attitude I love that she honest

Friendly staff, willing to answer your questions and be patient with you.

Rude and dirty

Great prices staff leaves something to be desired

Great storage company

I have just rented this unit, so far everything is fine. Will give a more in depth review later.

Great service, beautiful location and \very professional.attendant.

Dena was very professional and had great customer service. I definitely recommend this facility.

Love being here. Dena is a pleasure and pleasant person to deal with. Very clean facility. Highly recommend this location.

Want to give a big shout out to Dena great service and very friendly❤

Very helpful

They can't seem to be in the office during office hours. I went to pay my bill on 11/2, the posted hours said 9:30 am opening. 2 hours later they were still closed, yet there was someone in the building next to it with their kids refusing to answer the door. This is not the first time either. Yes, I could pay over the phone, but I am NOT paying an additional $10 for their convenience fee. Some convenience...lol. This will be my last month here. I will not be handing over an extra $120/year to pay over the phone.

Good place to store your things.

Reasonably priced very nice and clean well lit and security cameras on property

7818 St. Andrews church rd louisville ky 40214. Was the best with customer services The woman that worked there I think her name Dena.she was very polite and took the time to show me around and answered any questions that I needed answered. I was very surprised on how much knowledge she had about the storage units And the size of the storage units

This place is great and the person who assisted me was very polite and really helpful in making sure I had the best storage unit based on what I needed. Her name is Dena Mccord and I feel if you had more employees like her with her politeness and great customer service that your company would go even further. I will definitely be letting others know if they need a storage unit to come here and ask to speak to Dena Mccord.

Everything was good except for not having 24 hour access, but had to take it in a pinch.

Beware! Think twice before you get a storage unit. For goodness sake ... save your money. Ive had a unit at this location going on 2 years now and have NEVER had an issue like I recently experienced. Casey was always very helpful to me since Day 1. I recieved a call from Mary last week regarding my husbands account (that I have been handling since Day 1) she was very unprofessional, the customer service she offered was very dissapointing- I was actually hurt because Ive spent 2 years attempting to make this unit a priority. She showed no empathy, made no attempt to care "in the midst of a pandemic" why we are even late. As I expressed my feedback to her about her approach- instead of being understanding about my point of view her tone completely changed, she became argumentative and she even advised she would end the call and proceeded to hang up on me. This is not the time to call customers if you cant make them feel valued... Just to state charges and fees and threat "if you dont pay your going to lose your stuff." It should be "Im sorry your going through a tough time and I hope that I can help you... because you have had your unit for such a long time." What can I do to help. But she didnt care... If she will do it to me she will do it to anyone. I reached out to the district manager and left a voicemail and recieved no return phone call. Since the district manager couldnt take time out her day to return the call I can only assume she doesnt care either. So Its ok- I paid the balance and scheduling a move out date at the EOM because I refuse to give them another dime. Game Over! I will tell everyone I know about my horrible Public Storage experience... its memorable. Again, Buyer Beware!

Quite possibly the worst customer service I never dealt with. They have locked me out of my own storage unit and will not return my phone calls. There is no one in the office during regular business hours, making it seem like paying customers have to wait until it's convenient for them to show up. (Photos were taken at 5:00 PM, local time)

They lie to you over the phone! They tell you that its $1 the first month, they say they will save the storage unit and when you arrive just go inside and pay! Actually when you get there its 40$ a month for a tiny unit and 20$ for a lock. So bring your own lock && dont fall for the 1$ first month over the phone

Susan and Kendra, were great!!!

Kasey is such a great lady. She really knows her job!!!

How much are the small units

Kendra was amazing but the force of having insurance at 15 dollars a month is ridiculous especially since my stuff isn't worth close to 10000 dollars...but what ever....like I said Kendra was friendly courteous

She was very nice and helpful I recommend everyone to come here best service ever

Amazing lady kasey

You can't find as big a unit as I got for the price I got! And Kasey the worker there is amazing she is a total sweetheart and helped me get everything I needed. Thanks Kasey!

Kendra was very nice and helpful

Its clean and secure

Awesome and a great place to store your stuff clean and Kendra very friendly and nice

Kendra was amazing . Very thorough, helpful & very sweet. Came in close to closing and was still very professional and still happy to help us !!!

Service is spotty at best. Trash and debris are harbingers of the type of experience youll have here.

I had a wonderful experience the staff was very helpful and polite and I will recommend this storage to any of my family

Very pleased with the service I received today.

Was very polite and the service was amazing.

Provided excellent service and very helpful

Very convenient excellent service

Angel, are amazing. Took the time to show me the unit went over some of the things I may need to store and help estimate what size I may. Although it was to the end of there shift in a hot Saturday they both had great attitudes and gave me service with a smile.

There are some great people that work here. Ronyel was very helpful and amazing at helping resolve an issue with my storage. I highly recommend this location.

We had a great experience at Public Storage on St. Andrews Church Road in Louisville. The folks there were friendly and professional.

Big thank you to Ron Yel. She provided very good service and she was very friendly and represented the company in a professional manner. I would recommend Public on St. Andrews road to anyone looking for their storage needs.

I would definitely recommend this place. I rented a storage unit from them 2months ago with no problems. I had a issue with a charge is was resolved with ease. I spoke with Ronyell( not sure how you spell her name) she was very friendly and took care of my situation effectively and timely. She kept her word on what she said she would do. I would rent from them again.

Great

Rob asked for a review here. He's co cool. Glad to help.

I put 3 stars only because stuff is still there and last manager Casey was so great. Other then that they have raised my payment 3 to 4 times in last year only 1 was warned and no-one ever picks up phone..... Plus today I just left there with some of my stuff and I didn't get a pic but I should have there was garbage everywhere.

Attendants not on site when they should be duing business hours

Casey was extremely nice and helpful. She made a first time renter here feel comfortable and informed about everything involved when renting a unit. If you need a storage unit in this area this is the place to go.

Lady was friendly! And place was clean!

Satisfied with experience here. Casey was helpful

Casey is always friendly and keeps things going smoothly. Been here over a year and Just got 2nd unit

Casey is such a friendly person and knows what she’s doing! Very secure place!

Me and my dad have been storing here for months. Casey is great property manager. Her and Keisha were great today when making our payment. Good facility

Casey keeps property looking fantastic. Great service

This pubilc storage site is extraordinary the service was outstanding. Sherry the young lady who works front desk was very polite she also help us find A nice affordable storage space I highly recommend this site !

Casey who works there is very sweet, helpful and awesome! Best and easy experience I’ve ever had. Great place, great deals and prices!

I've been rent this storage ben 4 a few years now and i was getting to move my stuff some where else until i met Casey. Any questions or problems i have now she goes above an beyond 2 get an answer or solve the issue at hand. Casey your awesome your why I'm still storing my things here 4 thumbs up!!!!!!!

This is what you look for when needing secure and clean storage facility Casey answered all my questions and I will be coming back to this company if I need storage again

This is by far the worst company ever!!It has now been 3 months without any answers or assistance from this facility. If I could give no stars I would. My unit was broken into several times. They provide no security whatsoever. The gate is broken. Some of the employees don't help you at all. And their corporate office sucks as well. Do yourself a favor and find another company to store you belongings at.

Went today even though it started raining hard the representative sherry was very accommodating and showed me a unit that I was interested in and answered all my questions. Highly recommend

I came in on tuesday and i met this very nice women named sherry and she was a huge help with the pricing and all of the information i needed to know to make my move easier

Hands down THEE Best place to keep all of your valuables. Very nice units and also very friendly staff. The Manager Casey was so helpful!!

Casey made the entire experience one to remember. Every other time I’ve rented storage it’s been a nightmare. Not this time!

Casey is freaking awesome she is sweet and considerate and does her job well

All though my storage is with a different location KATHY, had been simply anazung!!! I reserved a unit on line at the greenbelt location and once arrived to finalize was told that they had no units available in since that I reserved, so I contacted the lady "Kathy" back that had called to confirm my reservation. I explained the issues that I was having and she helped me get the issues taken care of. I even had to contact her a few hours later with another question and Kathy was more than helpful... Thank you for your patience and willingness to help me. Even though I was renting from a different location.

Casey is the best when come to service.

Recently started storing my belongings here and Casey has been a great help. She always answers all of my questions and reassures me the place i keep my stuff is safe and secure. I definitely recommend this storage facility and the manager that runs it.

Very helpful manager Casey. The property always clean

The manager at this location was super nice to my mom and dad after we had a house fire and needed to store a bunch of our stuff for a few months. I wasn’t there but my mom really liked the girl that was working and she sad she helped a lot.

Casey helped my wife and I get into a storage unit...it was fast and easy and she was pleasant to deal with. Thanks for your help Casey!

This is a great storage facility. Casey and Sherry are friendly and helpful. The property is well-kept.

I come here to make payments because it’s easier but also I love seeing the manager Casey. She is always kind. I enjoy this facility

Casey, the property manager, is the absolute best person there! She's very professional and extremely helpful. You can tell she cares for her customers as well as the appearance of the store.

Clean and peaceful environment

The units are priced below the average. The property was secured, well maintained. At the end of the day sherry was the main reasons for taking the unit. She made me feel like family. Thank you again Sherry.

Casey was amazing. She is very friendly and easy to talk to. Hope I run into more people like her.

Great storage facility. Property manager casey is always wonderful. I would definitely recommend this place. Have 2 units here have had them almost a year never had any probs.

Casey and Sherry are very friendly and helpful. I would highly recommend this facility to my family and friends

Rented here before when facility was ran by Danny and I must say happy the newest owners are just as amazing. The counter lady Sherry was very nice and easy to talk to and showed me several units because I'm very indecisive and wanted to make sure and she did it no problem. I will definitely recommend this place 100 times over.

I have rented from other places. This is the best place by far! Sherry helped me with all my questions and needs. She even helped me with options for size and budget. So nice and helpful. She even had items to help with my move! I'm definitely gonna recommend this place to my friends and fam.

I got a unit yesterday. Casey was really friendly and helpful. I even brought my friend to get a unit today because it was such a good experience.

Rented a unit on Sunday and on Monday realize the unit was too small. Brandie made the transition to the next larger unit so easy and quickly had to let people know! They are the best!

I am not in the states and I was tryna get a hold on them over the phone I tried over 5 times in different times and no one was able and nobody wanted to answer the freaking phone I left a voicemail and still waiting on them to call me back!

Casey was so bubbly and cheerful very respectful and helpful she is an awesome employee for this company

Casey was awesome, property looked great!

Jackie was very friendly and knowledgeable

Casey is very polite and professional. The property is clean

Nice clean place. Easy access, security and very helpful friendly staff in a time of need 😊

Casey was so helpful and nice! She actually knew what she was doing and helped me very much. She keeps the place looking very presentable and clean :) I would, and will, recommend this storage business to anyone in the Louisville area. :)

The gate hours is sopposed to be 6am to 9pm could not get in at 6am and sat there for a hour trying to get in, and they went up on our rent after the buy out.

Casey was very professional and also helpful for me and my boyfriend. And her property was also very in tack and clean.

Casey was nice and a very professional manager. She knew what she was talking about. We didn't know what size to get but she found us a good space. Very clean property

Casey was so helpful and respectful in helping me choose my unit you need more people like this in your company she needs a raise

Casey was great today. She called me and reminded me I needed to make payment and when I came in she updated my address for me. Very helpful and friendly

Casey is the best very helpfull

Went today just to "look" Casey was very friendly and helpful she showed a 3 units and their prices are way better than others we've seen. So needless to say she put us in a 10x15 and we are very pleased. Thanks alot Casey

Do you have space to park cars?