Public Storage Self-Storage Units at 6713 Strawberry Lane, Louisville, KY

John and Alyssa were the best! Clean property nice place.

Pam and Alyssa was awesome help today . Would definitely recommend going to see these ladies

Alyssa and Pam were awesome, they’re bubbly personalities made this experience both smooth and fun.

Alyssa was very amazing, helpful & have great customer service skills.

Jackie Was amazing

Jackie had amazing service. Great work

Jackie was such a sweet & helpful woman come here if u want good service

Jackie was very 8professional and very helpful

Jackie was nice from start to finish, very professional.

Great service thanks Jackie

I had Jackie and she done a great job for me

Jackie over at public storage come see her best service I’ve had in a while keep it up

Very nice service from Jackie would recommend

Great experience with Jackie smooth service !!! Easy payment.

jackie did a fantastic job today with helping me rent a space . thank you!

A fantastic easy Process! Great cutomer support from beginning to end of the process. Jackie was really informed and willing to go the extra mile at every stage. I would recommend her unreservedly.

Bait and switch artists. Website says one thing, things change when you go in to get unit. Last minute unauthorized charges that will be "refunded" up on sign up. Avoid like the plague unless and until they revise their practices. Terrible business ethics. Will not recommend.

Laura and Brandie helped with the app! Great ladies to work with!

Thank you Senja for your outstanding customer service! I appreciate your patience and your professionalism!

Very friendly environment! I was assisted by, I think his name was Senja, he was nice and helped me out with my issue with no problem.

John the DM was great got me a space, signed me up for the PSApp! Great service

Senja did a great job helping me open my unit and refunding me for the lock!

Love the staff here!

Alyssa was awesome today and helped me out so much . Would definitely recommend everyone to talk to her

alyssa hooks me up with a good unit really enjoy the stay thank you guys

Jackie was awesome in helping me today

Jackie was wonderful

The lady’s was very helpful and her name was Jackie very sweet and got us in and out I would recommending her to anyone who would love to get quick fast service

Jackie was very helpful and made my transaction very enjoyable. It was painless. Thanks Jackie.

Jackie was friendly and helpful. Would always come back here.

Good place nice workers always friendly jackie has always been a big help to me

Jackie is awesome. Got an afford unit, great service within 30 minutes.

Alyssa was awesome with everything I needed help with today. I would recommend anyone to go see her.

Very conveniences

Wonderful service, Jackie was the best

They've got room for all the stuff you don't have room for lol!!!

Jackie and Alyssa were very professional and helpful in renting our unit

Alyssa was alot of help and she is pretty awesome

I left my stuff there for over a year unlocked, and it was all there when I went to get it.. 5 stars and a safe place.

Can I get a price on a 10X10?

Came In looking for storage space never done this before but John made it so easy...I'm glad he was here to help! Thanks!

I met Jackie she is really really helpful and she walked me though everything things!!!!!!!

Very sweet Jackie and Becca 💙

I came in here to rent a unit and Jackie was very polite and a great help. She was very professional as well!!

Jackie and Becca were very awesome and very helpful would recommend anyone looking for storage

The Unit destroyed some of my friends stuff she had inside it had mold on Her couches..

Thank you jackie for the awsome and professional job and getting me a unit and getting me out of here. Shout out to public

Got my Space today From The Public Storage and Alyssa was the one helping me. She was amazing 💯 everything was nice and well detailed. Thank You Alyssa once once again.

Jackie has taken care of all my needs here as a customer. She is awesome. Very professional. 10/10

Jackie was an excellent customer service i would definitely recommend this location

The location is clean,customer service rep Jackie was outstanding, would recommend

Jackie is amazing 🤩🤩🤩

The young chick...Jackie i do believe. Great customer care and service. She got it going on. Very polite.

Miss. Jackie and Miss. Marquise were the best help a perso could have to get my unit . Go6 Job.

Jackie and Sara are very nice, professional and easy to cooperate. Would recommend to other people!!

Sarah and Jackie was amazing help showing and helping find us a unit today thank you so much for your help

Jackie and sara have great customer service. They were pleasant to talk to.

Jackie and Sarah took really good care of me today...very friendly and helpful...called other places and people was ghetto and not fun to talk to...these girls need a raise...very nice and fun to talk with thx alot ladies💯💪💪

Jackie and Sarah were great! Very nice and helped us with everything I needed! Definitely recommend.

Jackie Good customer service and very nice

Good customer service. Fast prompt service

Jackie was very polite and took care of all my needs!! Recommend her!

Jackie she is the nicer service person I have seen

Jackie was absolutely awesome! Polite helpful very friendly they have great prices I definitely recommend

I've had a unit at the strawberry ln location for years, recently I went back to liquidate it and everything was covered in mouse droppings. Stuff was stolen and broken. They only had a plastic/wire clip on it the first day, but when I came back the next day they had an actual lock on it, so they knew it was wrong, I salvaged what I could and left. I don't blame the girls that run the office. I blame the company for not keeping the place rodent and pest free.

They where not there at all

you guy have a very good employee by the name Jackie she was super helpful and very informative best experience i had at a storage facility without feeling weird

I had a phenomenal experience using this storage unit for a year! Amazing customer service! Plenty of space! Will use again!

Jackie showed excellent personal needs in 2 mi situation her acceptance of me and my needs was stellar would highly recommend to anybody in the Louisville area

I experienced some great service. At first the Greenbelt office was dope Ms. Tracy and her trainee where awesome. Since they weren't able to give me a 5x5 I had to go to strawberry lane. Where their manager Jackie and trainee Shockyna and Kayla. We're Super awesome. Very throw. Great customer service

Jackie is phenomenal. Patient, informative, knowledgeable. Superior customer service. Facilities are clean, well organized. Will definitely recommend them to others.

I got a unit at the Strawberry Lane location, the woman there was sweet and very accommodating. She made sure that I had everything I needed. I use a walker and she helped with doors and anything else that she could. I got a great price and great service

Jackie is absolutely amazing. The very best in my opinion. Very helpful as well as very clean facility. I'll be back for sure thank you so very much!!!

Can we get into our unit when the office is closed?

Our contractor has sent us to a wrong facility, knowing we have a semitrailer. Once at Strawberry Lane Office, Public Storage employee Jackie helped us navigate to the right place 5 miles away. Instead of dealing with moving company that sent us to the wrong place, Jackie from Strawberry Ln Public Storage office was prompt, genuine and acted fast and flexible in order to search on maps for the correct facility. Then went above and beyond and instead of us trying to dig up all necessary info from Operator on the phone, Jackie gave us all the details like the facilitie's office hours (even advised us that currently they are short of staff and not open this day) provided us with access code and had knowledge that the lock for the unit will be ready for us. It is very rare to see employees like Jackie, who go the extra mile to help you out. Saved our day Jackie!! Hope she is the manager at her Storage office ;)

Highly recommend, Jackie was very helpful and polite! Simply the best!

Jackie was super helpful

Jackie is so alsome she is kind ,patient and understanding. She handles herself well with people. Give that woman a promotion well earned. Thx jackie

I had a great experience, Teresa was very helpful and professional!

I had a great experience, Ms. Teresa was very helpful and kind! She’s very professional! Highly recommend.

Teresa helped me out so well!! I was in & out!

Teresa was a blessing..there is good plp still in this world this young lady was amazing she turn my bad day into a great blessing an I will forever remember her kindness..thank you

Teresa was absolutely amazing!!! Answered all questions went above and beyond to help!!! Thank you Teresa!!

Teresa was great

I HAVE HAD A WONDERFUL EXPERIENCE WITH MY ACE NUMBER ONE MAIN GUY THAT IS VERY HELPFUL IN EVERY WAY POSSIBLE WITH ANY MATTERS I MAY HAVE HAD OR AM HAVING AT THE PRESENT TIME. HE MAKES MY EXPERIENCE WITH PUBLIC STORAGE & THE WAY THINGS ARE RAN WITH PUBLIC STORAGE CUZ THINGS CAN BE TRICKY SOMETIMES WITH EVERYBODYS INS & OUTS & HOW THINGS ARE RAN & THE SMALL PRINT WE SOMETIMES DONT READ SO THANX BUNCHES MR TERRENCE!!!! U MAKE MY DAY WITH PUBLIC STORAGE!!! U ROCK TERRENCE!!!🤘🤘🤘👍👍👍👍👊👊👊👊👊👏👏👏👏👏🚚🚛🚚🚛🛏🛋🚽🛌💯💯💯💯

Clean. Lock hard to open. close @5:(

Teresa was wonderful, I was in there fast and easy and got my reservation completed within minutes!

This location has served me well! Terrence and Teresa helped me out tremendously when it came to switching from two units to one big unit. They went above and beyond to say the least! If you work with them they will go out of their way to do anything they can for you! 5 stars!

Terrence and Teresa gave me excellent service highly recommend this facility.

I rented on the internet for 43$ but when I showed up I was charged 58$ after the women at the desk adjusted my rental I now have rental set up for exact same space for 43$ will be moving on 31st, and suing for fraud

Hardley ever open when u go pay ur bill

Went to this location to check on unit the place was awesome clean happy people got my space and Terrence and the two other lady's where great

Great place great location best deals in town Terrence an Tracey an Teresa where great

I went today to this location to pay bill the lady's Teresa and Tracey where great great customer service

Only drawback is no entry after 6pm.

Great service and staff

Love this storage facility!! Always clean, I kinda don't like the lights that turn off when I'm in my unit but hey, besides that great place.

Ronyel & Terrence were very friendly and very helpful while getting my storage units. Ronyel has extraordinary customer service & was able to assist me over the phone while also helping 2 other customers in store while keeping her cool. If I need units in the future, I'll definitely return to this location!

Great place to do business with.... Terrence is a great guy

Me. Terrance and Ms. Ron Yel showed Excellent customer service !!!!

Terrence has always (6 months) been polite, helpful and respectful. He seems to really know his job. He has helped me through difficulties that kept me as a customer. Because of Terrence I feel confortable reccmend Public Storage

They changed the storage hours three times with out notice. And race prices without good cause

Never open, can't hardly pay my bill, threatening me to lose my stuff

Very clean facility and secure.

I have been a loyal customer and been dealing on the phone with a gentleman named terrance at the strawberry ln. Location and have had excellent serive and communication! Highly recommend this unit. Do wish for later hours though! Ive been with them for months. The customer service is excellent. The area is always well kept up and security great. I think the cost is reasonable too.

If you are looking for a company to hold your belongings for you at a low cost with amazing customer service just stop in at public storage on strawberry Ln and talk to the property manager Terrence. Great guy and provides management you can trust.

Terrence and Andrew were the greatest!

Can we access our units past 6:00 yet or do we still have to do it under supervision?

On site manager Terrance is one of the friendliest and most accommodating people I've ever done business with. I highly recommend this public storage site because of him.

Terrence and Andrew did not know me but knew that I had been with the storage place for a long time both of them went above and beyond to help me out of a sticky situation I am forever indebted to them. These guys are a dynamite team! You all need more employees like this.

Great place Now since they have Terrence Andrews hes a great guy

Clean nice but expensive

This is by far the best Public Storage Unit to use Andrew & Terrance have went above and beyond to help me keep my storage unit due to my circumstances during the pandemic. They are very friendly and diligent! Customer service was superb ☺️! Great job guys ! Wish the best of luck to all the staff at this faculty!

Andrew and Terrence were extremely helpful to myself and my business. I needed extra storage and they were able to help with me this and provide excellent customer service as well. Thanks fellas.

Andrew was amazing at assisting me in my storage needs. He even put in extra work to make sure my finance situation worked out. I appreciate his hard work and flexibility.

Very professional, helpful, and the units are great. Molly was very friendly and guided me step by step.

The hours are not good. I work till 5pm and with closing so early i dont find much time to do the things i need. I also dont like that my bill is due and the next day considered late and a lock put on my account the next day. There is no grace period at all. I will be switching to a different unit soon.

Office was closed again. This is the third time this office has been closed when I tried to pay the bill.

Very nice ppl always helpful

Great service and awesome rates

Very helpful crew kathy is the best

I love coming to this location cos its always clean and Cathy is always nice and helpful.

Cathy helped me

Good job cathy always

Kathy was very helpful in covering anything and everything I needed. Why i came back to rent from her a second time.

Cathy was verry helpful when paying my bill

Kathy was informant

Kathy took good care of me even before i scheduled time

very friendly and professional lady at this location she did everything she could to help. your lucky to have an outstanding employee nice job

I had another amazing time here at Public Storage! Cathy never ceases to amaze me on her customer service skills! You're Awesome!

Helpful and nice

Cathy is the best. Property is well taken care of and so clean.

Thanks Cathy! You were amazing with your customer service skills! I will definitely tell everyone I know to come to this Public Storage! Best Customer Service Ever!!! I would of never settled for Public Storage if it hadn’t been for Cathy. She was so understanding and made me feel wanted there. She so compassionate and caring. I even noticed Cathy with another customer. She went above and beyond for that customer. Cathy is Public Storage! Cathy again is an amazing person! You made my family and me feel so comfortable with renting storage units from Public Storage again! You went out of your way to make us feel like we really matter! Thanks so much! I have the upmost respect for Cathy. She has 100% knowledge of the layout at Public Storage. Great place for renting a unit! Thanks Again, Cathy for your excellent customer service skills. You have such compassion for me every time I come in to pay my bill of to go to my storage unit.

Cathy was very nice and she made me feel at home. She knew the answers to all my questions and most of all she had GREAT CUSTOMER SERVICE SKILLS!! Thanks Cathy for making my experience feel safe about my most prized possessions and Public Storage is lucky to have you!!

Kathy was very helpful in helping me to get in with the company. I look forward to coming on board.

Public Storage is an awesome place to store your items in between moves they have climate controlled units...Cathy is a wonderful manager that knows the layout of her property and prices very well...I would recommend Public Storage to anybody that needs storage. Please go give them a visit you wont be disappointed.

I highly recommend Public Storage on Strawberry Lane it is an awesome place to rent a unit from please go check them out it will be worth it...the manager Cathy is always in the office greeting guests with a smile on her face...she also breaks down the pricing so the customers understand what they are getting...she also answers any questions with complete knowledge...she is always making sure the customer is satisfied before they walk out the door...not only do they offer regular units, they also have climate controlled units...

Thank you for amazing hospitality Cathy! Everytime I visit this location shes always smiling and willing to help!

I love public storage because it's so neat and clean. The manager Cathy is always nice and very helpful and caring. She was also very respectful and easy to get along with, I definitely recommend coming here !!!!! Cathy was a great help for me and I really appreciated the service here.

Excellent service! I am a returning customer that has had nothing but great experiences no matter what has been needed. The property manager has went above and beyond and I am grateful for such customer service. Thank you!

cathy was awesome very informative. and such a sweet lady i will keep my business with her. Very helpful service

Amazing prices and very well kept

I really like the people that work there and they have great rates and very understanding

Cathy was great with me.She helped me a lot at the storage.With out her i was lost at that place.Thanks Cathy.

I highly recommend Public Storage on Strawberry Lane, the manager Cathy is an awesome person who makes sure her guests have what they need. The prices are right and they even offer climate controlled units. Go check them out, you won’t be disappointed.

Great job. No problems.

Had a really great experience with cathy. Very informative and kind. 5 stars for this girl

My experience at Public Storage with Cathy was so professional and informative of all the policies and the layout I knew that I was at the right place!

Cathy was extremely professional. She was very knowledgeable about the properties rules and regulations. I was upset and she handled me with the upmost compassion and respect. This is the only location I would recommend to have anything stored. Property was in excellent condition. Properly maintained with excellence.

Cathy was great and respectful

They corrected my issue sorry my wife just showed me how to edit my post. They even called me and ask what could they do to make sure I'm 100 percent satisfied with them on a Sunday great service and staff

Cathy was so wonderful in helping me with resources for fees! Thank you!

Clean, climate controlled

Cathy was very helpful and polite in assisting me. You don't find customer service like that anymore. She went above and beyond for me. She checked me in earlier because I arrived sooner than expected and I appreciated that.

Cathy good

The staff was very nice and helpful. Since this is my

If you need to store your things go to public storage on strawberry lane . the manager Cathy is such a wonderful person. Extremely helpful .

Love cathy

Dena is very pleasurable to work with. She is very informative and helpful with all questions we had. she is a very aspect for this company she goes above and beyond to help if she didn't have the answer she would try to get the answer.

Cathy is 👌 awesome

Dena was a amazing person helping me out when i needed it because i was really needing help with the storage she was a very great person and helped me at all times when i really needed it five stars for her. :)

The staff, especially Cathy, has always been super helpful. They’ve been great with communicating when I had missed payments and always on top of addressing any questions I have. Excellent customer service even during the covid-19 outbreak!

it is a very clean and organized storage very good staff n willing to help with anything

public storage is the best I love that lady cathy she was very great!!! greatest managment I've seen thanks for all your help cathy

EXCELLENT

Cathy is the best and the worl should it. Most awesome manger. Ive bern back several times over the years same sweet lady

Thanks Cathy for everything. I really appreciate it. You have been very helpful with everything. You are amazing. Thanks again for your time and help.

How many days do u have to pay your storage until they cancel it

Cathy is great nice

The young man was very nice and helpful. He's an excellent salesman. I got the insurance and company lock without complaint. The unit I moved into is heated and cooled and is an excellent choice for my storage needs. I highly recommend using public storage.

Robert at public storage on Strawberry Lane is amazing! He made everything easy for me during this stressful move. Greatly appreciated!

Love to make payments at this location ! Cathy is such an amazing employee. She loves her job and is just excellent all around ! Keep up the good work! I will definitely be telling my co works about this place!!!❤️

Cathy is most awesome.

Cathy is very good

Cathy very good

Robert was helpful, efficient, and knowledgeable. Great experience!!

Great Customer Service is a understatement. I was so panicked and under a lot of stress but Robert really came through for me he showed compassion and was very helpful didnt mean 2 rush you but i will forever choose them for my storage needs! Great Guy!

Robert was great with my girlfriend

Robert was awesome today you got me in and took care of all my storage needs.

Cathy was awesome and very throughal

Robert did an excellent job with helping me out today.. Deff would tell everybody about public storage..... Thanks

Such great customer service. Kathy/Kate was great. Made moving my things into storage stress free!!!

Robert took great care of momdumkes 👍🏽

Robert at Public Storage on Strawberry lane in Louisville ky was a amazing employee very helpful he answered all my questions concerns thank you Robert Hasken

Cathy was very helpful great customer service!

Rates change every month, rude employees, over priced, the works. Absolutely avoid if at all possible. I used storage express prior to this and my rates went up 1 time in the near 4 years. No excuse for this. They've lost business in me. I will spread the word.

They have some great prices. Saved me in A pinch..

From the moment I walked in i was greeted by the most bubbliest person. Her name was cathy i really enjoyed making my payment thank You cathy i will be back next month

Robert and Cathy are rockstars

Go u of l and Cathy

Kathy was all that a customer what in service and she has a great since of humor with a smile nothing seems to bother her, if she can get a score of 10 she deserves a 20. Thank u for ms. Kathy

Outs very well kept and the owner or manager use very kind and courteous

Helpful, great people/

Robert was very straight forward about everything and helped me get squared away in no time!!! Great service I will definitely refer to friends and family!

First things first, I have been in the middle of moving here the last few days and I haven't been able to bring all my stuff with me as it is. The things I am gunna eventually bring with me I know now are safe thanks to Public Storage and the nice employees that work there. The girl Cathy explained everything that I didn't understand to me, and she even gave me her word that my stuff will be there when I come back to collect! I'll be back!! Soon.

Friendly workers.

Staff was friendly and the units are very clean and well kept property

Very nice and friendly angel was very helpful professional and units was clean and new looking 👍

Robert Hasken was very good and helpful. Promised to lower the bill from $116 to $80 + $15 Insurance fee. He showed us the unit also. Excellent service.

Angel was amazing and so efficient with getting me in and out. She showed the unit before. Everybody go see Angel!!

Angel was wonderful today helping me move forward with my move... Thank you for the perfect unit to store my favorite things.

Angel was fantastic with us, she gave fantastically prompt and efficient service while showing the unit and answering out numerous questions and even reassured us about the insurance required. Hopeful that each staff member is as good as her, would recommend to anyone!!

Prompt, helpful service. Happy with the security and cleanliness of the location.

Cathy is the best person to deal with

I have been a returning customer for the third time now, and would like to express how strawberrry lane public storage, store 26554, has the best facility in Louisville. Kudos to Cathy, the property manager, for doing such a thorough and fine job at keeping it clean, and staying on task with any issues that may arise, and overall customer service she gives on a daily basis to customers....Thank you Cathy!

I got an email from them telling me that the cost of my unit was going up. It didn't just go up but it increased $19 to be exact, I thought this was quite high. I inquired about it and they went through the motions and ultimately they said there was nothing they could do because I was renting the unit at $20 below the market value and this was the new increased rate that they said was $20 below market rate. I really don't think its my fault that they rented this unit to me at a lower rate but I definitely don't like that they increased the price so much. With this being said I wouldn't be surprised if they raised the rental expense higher. Definitely have to find a new storage space ASAP.

I dealt with Kelly the majority of my time having a storage unit. She was always very helpful when I had questions. I would recommend Public Storage, solely on her attitude and attention to how she interacts with customers. Thank you for holding my things for about 1 yr.

Do not rent storage space from this facility. Office never seems to be open when it is supposed to be. Alot of other reviews on this location are clearly not legitimate, or for other locations. These people like to play games and raise their already high rates.

Cathy is great

Rob from bardstown rd asked me to review this one. I hope they're as good as he is. Glad to see it's going well.

Rob asked me to review. He's been so good to me.

Never open on time and highly over priced

came in to make a payment for my mum and ended up leaving with a storage unit, customer service is great!!! Very persuasive, Hannah is amazing and so is Cathy love doing business with both.

Over priced.

The lady cathy is awesome i dealt with her couple years ago so i brought my friend in and she makes sure you leave with what you need and explains everything so you know what to expect i would recommend this location mainly because of her and her great customer service she provides

Nice and clean

Nice clean storage space.

Good

5 stars for my girl CATHY !!!!!!!!! Always friendly moments ♥️

Love you Cathy

Cathy was so great and easy to work with! She explain everything in detail with a friendly smile and a big laugh!

Great service cathy

The best

Does management carry a master key to every shed

The experience was Great upon arrival! Hannah showed great leadership and even called once I set the my appointment and recognized and I was very satisfied

Been with them for awhile now haven’t had any issues. Easy access to storage.

Very helpful and convenient! Thank you!

Cathy was such a big help. She made sure that I understood every step of the process and everything was done in a timely manner. Thanks!

Kudos to a wonderful environment and such a nice lady!

Good

Staff don’t know what they are doing and property manger acts like a child when having to deal with situations her staff made and makes empty threats about keeping people form getting thier things. Go else where unles you like to argue ! And I’m pretty sure most of these other reviews are fake...

Go big blue nation UK all day

The gate is almost always broken. It's not worked in weeks. Knowing this company, it won't be fixed any time soon. If you need to reach the district manager, Erica WILL NOT answer, and she WILL NOT return your calls. I'll update my review if she ever calls me back. So many issues with this company. Cathy does a fine job here, and none of the issues I've had are her fault. It's entirely upper management.

Ms Kathy is the Best great customer service

They are amazing and always super helpful!

This guys are awesome! Always helpful and nice! Definitely will think about this place to storage when I need it!

Cathy was awesome. Beautiful, and nice. I'm glad to have done business with her. You need more like her.

Sweet girl I always leave happy ! Cathy thank you for being amazing everytime..

Cathy is very Sweet and Kind to Everyone that comes in and she always has the Biggest Smile on her Face letting Everyone know she loves her Job so very much I Just love it when I go in there and Cathy is working she's just the sweetest Person I know that works there I Know most of the people that works at public Storages are Really Nasty and have smart Mouth's but Cathy Never Does

Cathy rocks

Cathy is awesome. The best

She was very nice happy and helpful and did her job very well if I could I would give more stars

Cathy has always been very helpful and polite. A pleasure to deal with

Cathy was good to help, got me in and out quickly. Just hate I had to buy two locks when I didn't use one of them. I think its just crazy when they could have taken the other lock change it for the one I needed. But other than that its ok so far.

Very polite and respectful

Friendly lady in the office.

Low price and secure location. Knowledgeable staff.

I just rented a unit through them decent prices insurance isn't too expensive either the lock price is a little higher then I was expecting to pay but it is a cylinder lock so it's harder for someone to get into it but over all not a bad price at all and I will say one thing CATHY is absolutely amazing she was super informative and very very helpful I caught her on her lunch break and she still stayed and rented us the unit I will definitely be back in the future if i need a unit

Cathy was awesome and very informational! The process of renting was fast and easy. I will definitely recommend the Public Storage on Strawberry Lane to others!!!

Bed place they make you take the insurance in their prices are too high

My wife and I went to Public Storage on Strawberry Lane and the service was exceptional. Although the unit we wanted was unavailable at that particular moment....Cathy went above and beyond every measure possible to make sure we were in an unit before we left. She gave us several options and the unit we chose was very clean and turned out to be exactly what we were looking for. Thanks again Cathy for EVERYTHING!! I highly recommend using Public Storage on Strawberry Lane.

This place is wonderful!! Cathy is awesome ahe knows the business very friendly. Property is very clean!! Give it 5 stars defiantly 😊😊😊😁😁😁😁

Very friendly staff. Helpful, knowledgeable but not pushy. (I hate high pressure up sales). Site seems well maintained and secure.

I absolutely love Cathy, great service along with being very friendly, shes the best.

cathy was awesome thank you

Friendly and showed me the unit in pouring rain

In almost 2 years of using this facility,I have never had a bad experience. Cathy has always been so helpful and sweet. I would recommend this storage company to all.

It's a storage place

Clean but for the sizes could be a little cheaper.

From the moment I walked in I was Mary and Cathys only focus. Mary was very helpful even though she was new and Cathy was there to help her with anything i needed. I highly recommend this place. Thank you Mary and Cathy!!

Staff was very helpful and nice

Upon making a reservation online, I had the pleasure with immediately speaking with the manager Cathy. My experience when I arrived was very professionally, as she first shown me the unit I would renting to ensure it my satisfaction. I was shown the conditions and prices before signing and paying for the unit.

Great place and the manager always listens to what you have to say. 5 Stars

They up your rent every month or 2

One star is to much for this place. I have had a number of units from different public storage (this same company) but have never been treated so badly by anyone like I have with these people. I only had my unit for a little over a month and since I moved in in the middle of the month I paid a partial payment that gave me until the end of December to move out. I had my unit empty by December 24th and swept out the unit left the door opened and stopped by the office to inform them I was out. In January I started getting calls from them, when I got ahold of them they said I owed for January rent and I told them I moved out on December 24th and she said they forgot to remove my name and apologized. Now a month and a half later I am being harassed by a collection agency and they don't care. Never use this location unless you wish to spend time in courtrooms fighting for justice.

The manager Cathy is the best she's so sweet and super helpful. Always kind no matter what there should be more workers like her

Everyone I've ever dealt with at this location has been extremely helpful. But one person has been above and beyond the rest her name is Cathy.

I will never do business with them again, It used to be a private owned until Public Storage took over. They are completely rude and a total rip off!!!

Service was outstanding. Cathy was great and very sufficient. The units are clean and prices affordable

Signing up, and during my stay, the facility and the ladies were nice and helpful. I paid my bill ahead of schedule, then after i paid for 2 units in August (for September rent) I was able to move out before using them. They refunded the diff for August, but its now December, and i still haven't seen the money for my Sept payment refunded to me. 210 and 164. I read that the richest man in Kentucky owns Public Storage, its a shame he cannot part with my money. Dangerous place also, they have people that live in the empty units at night, and i found Human feces near my units. I would not recommend this place.

When or what month did public storage start promo for $1.00 first month?

Cathy was very helpful and knowledgeable!

Kathy does a great job, ontop of she's never told me nothing that was false as other places have done to me .

Cathy was amazing. She was so knowledgeable about the size of the unit I needed after I told her what I would be storing. I recommend everybody to go to public storage and see Cathy.

I'm glad I chose your storage location to use. Very clean and nice environment. Very helpful people working there especially Cathy there, she was very polite and helped me with all she could while I was there.

Great experience working with these two ladies, great communication and customer service. I have used Uhaul storage in the past and never experienced good customer service such as this.

Cathy and Grace are wonderful. They really go the extra mile. They are very kind and extremely helpful. The storage units are very clean. Every part of the experience is effective and efficient.

Cathy was the best!!! She kept my cost down and was so helpful! She even apologized for my unit floor being dusty! Thanks Cathy!!! You deserve only good reviews!!!

Absolutely appreciate Grace/Gracie she allowed me to come in 10mins before closing to set up me an account for a storage space. Most places will tell you come back the next day. I appreciate her kindness and flexibility. THANK YOU!

Very unpleasant experience with Cathy she was very rude. Don't go to this facility if you want access cause Cathy will kick you out before the date due. Cathy has a very bad attitude towards people of color they only allow 24 hour access to the Caucasian and that's not fair. So if you want good service avoid Cathy

This is one of the worse storage place ever. Cathy was very disrespectful ans rude. Worse storage facility ever I would never recommend this storage facility to no one. I recommend another storage facility.

the Ladies there were very helpful and friendly.

Cathy and Grace are great!

Gracie and Cathy are great ! I would definitely recommend this storage company. 😊

Great customer service Grace

Nice

Cathy was so helpful and honest about every thing...made it so much easier working with her knowing I was not getting a run around. Loved doing business with her.