Public Storage Self-Storage Units at 5550 Greenbelt Hwy, Louisville, KY

Nice place. Friendly people.

Had to move instantly and I thought I wouldn’t have anyway to store my items right then and there I showed up to public storage at the green belt location where Christie met with me and got me something going right away great service thank you guys so much

Vickie was amazing, she helped me with a new very clean unit. I felt at home with her warm and inviting smile and patience with helping me set up everything in less than 15 minutes.

Vickie is always very helpful

Vickie was helpful and awesome! Would definitely recommend to friends and family!

Worst place to store your belongings. Too many break in, the worst part is they do not notify you that your belongings had been stolen. A great piece of no one cares about your property.

Christina & Scott did great on the first rental

Christina did great helping me decide which space better fit my needs.

Vickie gave me great service

Vickie was great

Dial office Deb broken in 2 weeks ago, the DVR was taken, so are units has not had camer's 10 for 2 weeks. So happens my unit that in broken into. That's not a fun feeling you would think. Putting cameras back on the place was the main priority.

Vickie is great. Knows her stuff, sweet lady, nice to everyone. Pam is great Good job

Vickie was very helpful with storage needs

Vickie was very helpful

Vickie was great with helping me

Kelsey was so sweet she was very professional and helped me so much

Kelsey was amazing and very helpful today! Would recommend Public Storage any day!

Sherri was amazing!!!!!

Vickie has great customer skills

Vickie was very helpful with our storage needs

Vickie has been the most helpful person! She answered all my questions so professionally and was extremely knowledgeable. I recommend going to get storage space with her any time you need storage! Update: I had an issue with my storage and Vickie was amazing again! She handled it professionally. Cant say enough good about her!

Pam and Vicki had excellent customer service

Vicki Was Very Nice And Accurate

Vickie has been absolutely wonderful from day 1!! She is very knowledgeable and has gone the extra mile by reaching out to me, ensuring that my belongings are secured and safe. She has great customer service and I highly recommend this storage facility just because of my over all experience with her. Thanks Vickie for being great!

Vickie was very helpful today

Vickie gave us great customer service

Vickie was great

Pamela at Publix storage was so helpful and I am grateful.

Vickie really helpful

Vickie gave us great service and property is so clean

my experience with the new person Kelly and Vicky were great Kelly answer all my question and had great customer service thanks you guys for all of the help

Vickie was very helpful with my storage needs

They're always late taking my blue lock off. So I'm stuck another month. And my account started off $103 and now before late fees it's $130 from beginning. This is against our laws in any state

Kelly was awesome! She took the time to show me around and make sure I understood how everything works!

Vanetta was very personable, friendly, and fun to deal with! I highly recommend her and the service this facility provides

Vicki is always so pleasant knows everything you could ask about storage.

Vickie was a great help. Very polite, knowledgeable and answered all my questions.

Vickie is great to work with. Highly recommended

Vicki is a plus for sure. She had all answers about storing and unit sizes. She is a great employee for your facility

Ms Vicki was very nice, helpful, and knowledgeable. Set up was easy! Thank you

Kelly is very sweet and caring and made the move in process very easy and was very pleased

Alyssa was so much help today

Kelly was a wonderful help. Excellent

Stress free experience

Very helpful & friendly

Good service from Kelly

Great service

Ms Kelly was very helpful today and help me get everything figured out and very awesome service.

Jackie was a great help

Tim has been excellent to work with. Courtesy goes a long way and it is much appreciated. I love the location, the intro rates and ease of the online reservation process.

Staff was helpful, friendly and knowledgeable about packing products and storage.

Most of the time when you go by there, nobody there. Have to make payment by phone and pay $10.00 more!!! Bad business.

Jackie was absolutely wonderful. Helpful in every way and very friendly

Jackie Rocks! Her kindness and knowledge was awesome. She had the answers to any questions and was spot on in her knowledge of the unit, pricing, and location. Give her a raise!

Tim was wonderful made me feel at home he’s gonna be a great asset to your company

I love Jackie,very professional and informative

i like tim and jackie. good customer service.

Horrible!!!!! They charge you extra fees, and when speaking with the manager he doesn’t help or want assist with any questions, he’ll hang up on you. I’ll never utilize these ppl again.

Alyssa was amazing and helped me with everything I needed. Jackie and time

Nice and fast good service

Jackie, I wish there were 10 STARS!!!

Jackie was great!

Jackie

Professional and very easy to work with

Ms.Jackie was very nice, she explained things very well. And made me feel comfortable leaving my belongings here.

Very professional explained throughly, my visit to public storage very pleasant, if the world has better workers like Jackie the world would be a better place.

The storage units are clean and secure, you can add your own lock along with the lock that you purchase from the facility, I just rented the storage unit today, so that is all the information I can provide at this time.

Put my things in the the storage unit and everything was stolen the next day. Don't trust these folks. The ppl even live in the back of the office...weird...

Patrick and Jackie are great they need a pay raise I came in today for a storage got shown and went back in did paper work they were great answered every question with a smile thanks so much

Jackie was very friendly and knowledgeable about the rental so it was a pleasure doing business with her

Call thanks Jackie Jessica they was wonderful

Jackie and Jessica gave great customer service!! Thanks ladies

Jackie did an amazing job getting me together and training at the same time

Alyssa is the bomb!!! Go see her!!!

Heather is Top Notch she was very professional and helpful I would recommend public storage their outstanding

How often do the fees get raised

JOHN AND HEATHER WERE THE BEST

Is it legal to raise the fee 27 dollar more

Shout out to Heather. She was very helpful!! I really needed my keyboard but it was in an area I could not reach and she grabbed it for me!!!! Little things can really make someone’s day!! Thanks Heather! 🙂

Very nice and professional the manager Heather was very helpful 👍

Wonderful service by Heather! The air was clean and welcoming! Beautiful customer service! Wonderful explanation and break down of all the details! Much appreciated! May Yeshua Jesus bless her and her family. 😇🕊️🌹✝️✡️🌈

Heather was the best and I wouldn't choose any other. The kindness and hospitality was vary professional and worming!

Very professional and was quite nice respectful did an amazing job

Heather had great customer service and she was very helpful nice and understanding. I will be using this location again in the future because of her.

Well my storage unit was ok until I went to move my items out of the unit may 22,2022 and they were wet molded and I didn’t get any pictures of the storage being wet cause I had people move me but you can see as we loading into the storage they tracking water on the truck we got those pictures but when I tried to go back out there to get pictures they rented it on the 29 and they never pick up phone I’m over this so I’m getting a lawyer

Alyssa has been great in helping us with finding the right unit for us and truly explains things to you rather than trying to rush the process, grateful to find such wonderful customer service

These people are great. So helpful. I wish that more people were as professional an courteous as Alyssa. Pleasure to have been served by her.

Alyssa is Great! 👍🏻

Alyssa @ the Greenbelt Location in Louisville, KY. is a true pleasure to work with in getting help with a reservation, accessing my entrance gate code, and answering any of my questions about my monthly billing. She has one of the sweetest personalities I have come across for doing business, and was very helpful to me. She has a great attitude and doesn`t seem to mind going out of her way to help me. I would definitely recommend Alyssa to others needing help in the future for their storage unit needs@ a Public Storage location in Louisville. She is a valuable asset to this company and should be commended for doing a great job. From David A.Key in Louisville, KY.

Alyssa was awesome. Great help and very friendly

Alyssa was amazing!!! You guys just didn’t have a big enough unit that I would need.

I warn you the entrance door hardly ever works please do not rent in this place as you will waste your time and money

Can I just say that Brandon the property manager at the Greenbelt location was my knight in shining armor today. My car battery died on the location and he went over and beyond the call of duty to help me and I am forever grateful for him and I am so glad I rented from him.

Brandon was awesome I love coming in and seeing him there very please T to be around

Had a very good experience when I went in. Brandon helped with the situation I was in and had the patience from the time I called to the time I came in. Very understanding, helpful, and fast.

Brandon was amazing dedicated and got me jn a unit for a great price.hard to come by workers who care anymoree thank you brandon

Tracy was awesome she help us everything and helped us understand everything

Jackie at Public Storage on the Greenbelt is the best. Very professional and polite. She resolved the issue I was having online and was able to do everything in store!!!

Wanna Shout Out Jackie!! She Awesome Customer Service Very Kind!! And She Made Everything possible For Us!

Jackie was very nice and respectful and service was great

Charles was super helpful and super professional! Great experience!

Charles D is the FREAKING BEST 🤞🏾 GREENBELT PUBLIC STORAGE GO SEE HIM‼️ SUPER HELPFUL AND KNOW WHAT HE IS DOING PERIOD💯

Very clean and affordable. staff very nice and reliable. Charles walked me to my unit and showed me how to download the app to get into the gate !

Charles Davis is a very patient and polite CSR. He took his time with me and answered all of my questions. Not many CSR are as polite and understanding as he was and I thank him for it. I recommend going to this storage facility and speaking with him about a storage unit. Thank you again Mr. Davis

I called the storage unit prior and spoke with Charles and he provided me all the Iinformation I was looking for. On the day I had reserved the unit, he made me out to be a liar, telling me things that did not match up with what he said on the phone. He was very rude, unprofessional and even lied and said he did not speak to me over the phone but earlier in the rental process he admitted he got my email wrong when he spoke to me on the phone. I was Told from someone else who rents through them not to do it because of this exact situation. I tried to give them a chance and the same situation happened to me. I would Definitely not recommend public storage if their employees are going to act in this type of way. I will Never do business with them. Charles is TERRIBLE!!!

Charles was an extremely good help today while I searched for boxes, he knew his stuff and made the process a pleasure. This is my place moving forward.

Charles made the whole process to rent a unit seamless. He has incredible customer service skills and I’ll definitely be recommending this location because of him!

Charles was awesome! Super fast and efficient!

Charles D was outstanding with Professional service, Excellent service and awesome Property Manager. Thanks!

Nice and clean facility. Well maintained. Teresa is great to work with!!

Charles D & RonYel F.

Charles was an extremely good help during my rental prices on today!

Very clean and great people.

Charles was a good help and we got everything handled!

The property mgr. Charles was very helpful. Great customer service.

Charles is one helluva property manager over at this location!

Charles' customer service excellent! I'd recommend this location anytime!

On a day like today I really needed to meet Charles over at Public storage on Greenbelt Hwy!! He was very helpful in providing detailed information pertaining to my family's storage needs, he was super polite and kind (which is truly rare these days in genuine form) Thanks Charles,You are an amazing individual! Keeps the property safe and secure as he is On site 24/7 definitely recommend THIS location for your storage needs!

Angel and other lady that was working are great. They was very good about going over everything and answered all my questions. Very friendly and I have no complaints at all. They walked me thru all of it.

Charles was very nice and helpful. He explained everything very well.

Charles was truly a helpful man during my visit and rental of unit on today. This guy made the process and current personal situation painless. Thank you Charles!

Charles,he is a great customer service rep,he was very, very helpful, nice.He walked through everything step by step.All around great guy!!!!!!

Charles and his staff were extremely helpful, friendly and all around amazing. I would definitely recommend this place for your storage needs!!

Very good experience. Charles is a delight to work with. Very good person!😊

Charles D. This young man is so good at helping customers and kind to me by explaining everything u need more people like that

Charles D. Was extraordinary today and any time I've dealt with him since he's been with the company, this guy is a true asset!cannot wait to support this young visionaries dreams and visions moving forward. Weather Public storage or in his personal walk in life! Major confidence booster for a guy having a rough day today, Charles was the epitome of being a human being!

I really appreciated Charles' help and professionalism! Gonna be a good relationship moving forward, couldn't have met a better person at Public storage on today! Awesome asset to the world we live in!!

Charles D., manager at Greenbelt location is always friendly and polite. We misplaced the keys to our lock and he put in a request to get the current lock removed. He contacted me immediately once the lock had been removed so we could access our storage. Charles drives around the storage area and has been available to help us whenever we needed some assistance.

Charles was Fantastic...quick easy and efficient...very knowledgeable

Charles was Every helpful and kind and sweet and every experience and answer all my questions

Charles was extraordinary he was so nice and knowledgeable! Worked out all of my storage needs! Will most certainly reccomend!

Charles is great and nice guy

Charles D made sure everything was to my satisfaction. He has such a polite and positive attitude. This made such a big difference on a hot move-in day. He is truly a great asset to the company. I wish more companies had employees with his customer service skills.

Was able to reserve and unit on my phone within seconds. Super easy. The property manager Charles was very helpful in making sure I had all the access and directions. Highly recommend!

The gentleman was very helpful & nice.

Excellent service and the right attitude

Very nice place

Definitely recommend. Great service!! Charles is awesome and lots of help

Charles and RonYel were very polite and nice

The facility is very clean and easily accessible. The staff (especially Charles D.), is professional and friendly! Exceptional customer service!

This place is great! The manager is totally helpful and awesome! 💪💪😁

Hands down Charles provides the definition of GREAT customer service.Any questions, or concerns he handles them. Thank you for all you've done in making sure I had a great experience in your store.

Charles was very helpful and respectful. I had no issues and it was easy and hassle free. Great service. Definitely coming back again

Charles D was great, super helpful and understanding, really funny, and welcomed us to our new home with open arms.

I really enjoyed how nice and helpful Charles D was for helping me get the right unit and everything I needed for a good price.

Very convenient and very friendly and awesome customer service!

Charles D was very nice and very professional I had a great experience

Been storing my stuff for 15 years , unfortunately, but they've been really good about things there. I love the Angel, Angel there. She's been great to deal with and talk too. I just wish the owner quits raising the rent every year though. Other than that it's been good. I met Charles at the other Public Storage on Dixie, and not to embarrass him, he was a little sweetheart, great personality, and helped me just like my precious Angel, Angel does on the Greenbelt. Thanks to you all for doing a good job!!

I’ve had a wonderful experience thus far. Ronyel has been offering so much assistance as it pertains to her knowledge about storage spaces and which on site products work best to make your moving experience less frustrating. Ronyel pleasant aura and witty sense of humor is definitely something to look forward to after lugging boxes around and transitioning your personal items from day 2 day.. Your organization really has a outstanding team member #Ronyel the absolute best!!

Ronyel is extremely helpful highly recommend this store.

Ronyel always gives me 100% customer service. Helps me with every question & every need! She got me together with boxes!!! If you need any boxes or storage needs. This is the place to go!

Hate this place

Ronyel is amazing and understanding worker! She helped my family with an issue and made the whole thing painless

This is the most. Help and clean storage place frienrly and very helpful people.

The service is always great. RonYel is very nice and professional.

RonYel is the best! She is friendly, and also very professional.

Wonderful service. Ronyel is always polite.

RonYel was the absolute best! Patient with all my back and forth! 😊Would recommend anyone to this facility.

Ronyel is the absolute best. She is always willing to help customers out. She keeps the property up and clean. I just love her and she's the reason why I am still renting from this company

Love the no contact check-in

The place is wrong

RonYel makes this place a ball to visit! I love The Queen of All Things Storage!!!!

Close to home, and not open all night so back packers and tweekers arent bothering you,

The clerk was great, very pleasant and helpful. The only thing that dropped the stars down is not because of her, it is because of the COVID-19 restrictions.

Ronyel was a joy to work with and always provided excellent customer service. I would definitely recommend this location. From the first day of me trying to rent a storage unit to the very last day of me moving out of my storage unit, Ronyel was excellent. Always super nice and willing to help.

Ron Yep was amazing!!

The service here was fast and easy. I would definately recommend this place to my friends and family.

I've been storing here for the past few months and the service is always great. RonYel is very nice.

I called to get information and the young lady was so helpful and provided exceptional customer service

Ron-Yell is such a sweet young lady. She is always so helpful, has a kind word and a smile, (before the whole mask thing lol). She personalizes with her customers and treats them like family. When I walk in to make a payment or ask about my account she already has it pulled up. Where else can you get that type of service? I mean, who does that?! I would reveiw the whole staff, but she's the only one I ever see there. The service here is awesome!! I highly recommend this location!

Well..the 1st month is a dollar. Well my BF got scammed as we did it online and tgen if I didn't want insurance you had to finish in person but rate locked in. He goes up there on 28th and was told required to get insurance....well Ok...then she charged him for the 2 days left in the month and all the fees tgen asked him u wanna go ahead and pay for Oct as its here in 2 days...so he did and he never got his 30 days for $1. Will call and find out how they get around this one....they have odd hours

Besides not being able to access your unit after 9pm, i have no complaints...

The staff has always been very helpful and nice

RonYel took time out of not 1 but 2 days to make sure I got the space I needed and the price I was quoted at originally. Very professional and helpful. Highly recommend.

How long do they give u to make a late p l mental befor they auction your belongings off

Ronyel has great customer service i recommend this place 1000%.

They want work with you if you get behind they just want your stuff

Great service. I had the pleasure to be greeted by Ronyel and she was amazing. Made me feel like my belongings would be safe.

Ronyel was the best customer service I had ever anywhere. She offered the best service!

To pricey and no one there to assist you when you need something, sign on door will be back in 30 minutes a lot, waited the other for 45 minutes and no one ever showed so I left, won't be doing business there again.

RonYel was the best at getting me what i needed too he tim let me actually see which option would work best for me.... definitely go see her if you need storage

Person that works here is so nice and friendly. My storage unit is in another state but I pay here. And I enjoy seeing her smiling face Everytime I go in to pay

Amazing to work with.

The manager was very helpful in providing information about my storage needs.

I give this property a 5 star review because even though i had an issue with my orginal storage unit the property manager was very helpful got me into a new unit immediately and was very helpful and reassuring for me. Also she is very communicative and very helpful with resolving any issues i have had. Would highly recommend this property!!!! Thank you!!

Very good service. Will recommend friends & family!

Great experience! Even though there was a small issue with the unit RonYel quickly resolved it and took care of the problem. Definitely would recommend to others.

Ronyel...awesome service...just made a friend.

Vanetta was very helpful and gave me some good advise.

Never anyone here to pay my bill to when I come. I'm sure if I didn't pay someone would try to find me.Why don't you put an inwall dropbox (goes inside building)for payments.When there is someone here their usually courteous. My problem is nobody here to pay. I live 40 miles away and I don't have time to sit around and wait for your convenience. 5550 Greenbelt Hwy Louisville, Ky.

Ron'yel the property manager is an exceptional employee. She went over and beyond to assist me.

The on-site manager is awesome! Very strict, but thorough

Great customer service

The lady working there is really Great

RonYel is very knowledgeable and helpful with ideas on utilizing your storage space!!

This location is the best!! Ronyel has awesome customer service skills!

Ronyel was simply amazing and patient.

My friend and several others had their storages broken into and the property manager was very helpful in helping resolve our issues.

RonYel was very helpful and went above and beyond helping me resolve some payment issues I was having. She was extremely understanding and went out of her to help me in every way she could. Would definitely choose this location for storage again!!

Informative and curious

Manager was very helpful and very informative when I asked questions. Very patient.

RonYel has been super amazing since day one! I had a very difficult move but she made sure I had a smooth transition getting everything done for my storage. She has an amazing personality that made me feel super comfortable with excellent customer service

My Mom and I just rented with Angel. Great customer service 👍

Well informed staff. Easy access

Awesome place all bases covered and excellent staff, great prices for the units and insurance covered

Great place and great help by Ronyel she was kind and helped us out in getting everything working and put in place

Ronyel was amazing. She got us in quick and easy. She was very polite and gave us a wonderful experience. I would definitely recommend this location to family and friends.

Angel was wonderful in assisting me with renting my storage unit!! She was nice and knowledgeable!!

The employees here are amazing. They are always nice and very helpful.

Had a good and professional experience. Ronyel provided excellent service.

Ronyel is the best! She is kind and very professional. Thanks again for your help!

Angel She gave me a wonderful experience here.

I am very pleased with the service I received today. RonYel was very helpful with my storage needs.

My sister rented a storage here and renter beware !! Someone broke into her storage stole all of her valuables and her furniture is ruined. Whoever did this is evil !! IT IS NOT A SECURE PLACE !! THEY DONT CARE ABOUT YOUR STUFF !! RENTERS BEWARE !!! THIS IS NOT THE FIRST TIME THIS HAS HAPPENED !! THERE ARE SEVERAL OTHER PEOPLE I KNOW THAT THE SAME THING HAS HAPPENED TO THEM !! RENTERS BEWARE !! IT STARTS OUT GREAT !! OF COURSE IT DOES ... THEY WONT TELL YOU THE NEGATIVE THINGS THAT HAS HAPPENED AT THIS LOCATION !! Terrible place to store your things !! YOU HAVE BEEN WARNED !! Have a great day !!

Ronyel was very helpful with picking our unit excellent service

Almost left and never came back disappointed with public storage. But RonYel came in and saved the day! She stayed over and helped me sign up. First time storage user and I feel like I'm home!!

Ronyel n angel is very sweet ladies needs a raise

Ronyel was very nice and extremely helpful during the rental process.

Public storage is a great place to do business with . Customer service was awesome thanks to the help of (Ronyel) she very sweet and welcoming & respectful I will recommend the services to other .

Ron Yel was very helpful and accommodating.

Horrible. They have been having a broken gate for 2 months. It sits wide open and unsecured for all day long and be then gets chained closed at 6pm preventing access until 9p as paid for. This is supposed to be repretable company but they can't get their security gate fixed. And are not compensating customers for their inconvenience. And inconvenience is a broken gate for a few weeks.. But for TWO whole months. That is unacceptable business practices. EDIT: On Aug 29 they let a person drive on the property and rob 19 storage units including MINE! We were not told until we came to the site about a week later. Didn't offer an apology or anything. In fact they had the nerve to RAISE the rent on the property!!!! And have the nerve to demand payment for the month when they failed to secure my belongings. EDIT:Nov. 5: Called on Nov. 1st to let them know we were coming to get the storage. Drove two trucks 100ml to get my belongings out of the storage and they have the nerve to have their lock on my storage. The property manager finally called me back today for days later to apologize and assure me their lock was off. She had the audacity to try to convince me the gate was NOT broken until AUg. 29. The day off the robbery!!! She says she SAW it with her own eyes.... Well I hope her eyes can also see this review on Google that had been posted way before she was even hired.

RonYel was very helpful.

Today I rented my first storage and the young lady (Ronyel) was very helpful I appreciated her patience and the time she took out to explain everything to me very good employee which is hard to find these days 👍🏽👍🏽

I was having a terrible morning and Angel and Ronyel were simply amazing!! Especially since I reserved a unit at a totally different place, I stumbled into Public Storage and saved 30$ a month by renting with them. They were very friendly! Great job ladies

Needs work

Properties clean staff is excellent very happy

Strick

Gates always broke. Multiple unit break in's.

Kendra and Angel were friendly, informative and pleasant...

Very happy with personality and accuracy

Just poor everything all around

Rob from bardstown rd asked me to review this one. I hope they're as good as he is. I've been to a many others, and everyone is always so very nice.

Rob asked me to review from bardstown office. Happy to help.

Awesome place janice was extremely helpful i would recommend this storage to others

Brittany was so helpful to us about the storage units very prompt and very polite,

Stopped in to get info about the units and brittany ( didn't get her last name)was very helpful polite and caring about our situation......you need more people like her at your other locations....

Brittany was very helpful and professional!

Brittany was wonderful to work with. Very professional and answered all all questions. She was very sweet!! Good people person!!!

Had lots of items in my storage that had mold on it in one corner the hole time I think the roof leaked on my stuff never again been better off leaving my stuff under a trap

Brittany/ Kendra where so nice

Good specials going on for summer. Friendly and helpful.

Staff is excellent!

It was terrible the cashier made us find her

COMMON THIEVES! My unit was broken into and they where unable to give footage because there “”cameras where down”” the guy in the office revealed that a lock we found inside our storage could have only been used by a Manager. The manager of this property didn’t even have the courtesy to return any of our calls. Stated that 50+ pairs of shoes IN THE BOX where stolen through a 1 ft cut in the gate . BEWARE! DO NOT TRUST YOUR THINGS TO THESE PEOPLE AT THIS PROPERTY!

Why is this gate wide open amd your sign says ots closed at 600 pm untill gate gets fixed.its 800at night and gate wide open people ate back by my unlt looking all Suspicious.i have a pic of carthe car and tag

Customer service was excellent. Kendra was very exceptional and fits the part.

Very friendly staff. They do their best to ensure the happiness of their customers. I came in town today from New York and found Public Storage on Greenbelt. They are very respectful people here

Had a great experience. Hannah was very helpful. Nice customer service from her. Very patient with me and I would recommend this facility to my friends and family.

Terrible Storage Unit... On January 4th, 2019 I arrived to add some Christmas stuff back into our storage unit. I noticed the lock on my unit did not match my own. I informed the first desk and retrieved bolt cutters to remove that lock. To my surprise my unit had be burglarized and was missing several items. of course the security camera's were down at that time and the Front security gate was not operating. A call to the district manager got me nowhere as well. Thankfully I had insurance but this will only cover a portion of the stolen goods. I moved my household belongings the next week to a much cheaper and more secure location. NEVER AGAIN

Great prices and Kendra is super nice and helpful!

Not a very good place. They're will not call if you storage unit gets broken into

Greatful for Kendra at public storage on 5550 Green belt in Louisville Kentucky, If I had a business I would take her from you and let her run my business Thankful for her and may God continue to bless her and family.

Vrry friendly and the lot is always clean.

Staff very friendly and helpful. Manager sherry very helpful gave me all the info i needed. Highly recommend!

Kendra was a pleasure to work with. She was able to assist me in obtaining the correct size unit for my storage needs. Even offered me insurance (even though I didn't need it). I look forward to working with Kendra again and I have confidence that she will assist me with her pleasurable self again.

Rude site manager, broken gate, leaking roof in my unit... Not to mention, my unit was ROBBED!!! Yes, my storage unit! I lost invaluable family items, and a sickening amount of very valuable tools. Who would take a stack of home videos but leave a $150 guitar and a $300 set including a car stereo/amplifier/and 2 twelves in a box!?!? Like minded it seems are the culprit and the employees of this facility!

Do NOT come to this one. Someone broke into our storage and stole our stuff. Told one of the staff and they act like they didnt care.

We've been there for a few years now. Our bill went from $83 to $139 a month. If you look online, the units right now are $83, online only. I called just now and asked if I walked in, how much it would be for the same size unit we have, 10x15. $110! I asked why we were paying $139 a month for the same size unit. The answer was, "It changes on a daily, it's supply and demand." My next question was, "How long of an advance notice do we have to give to move our stuff out?" Also, if you put your own lock on and lose your key, you have to get a locksmith to cut it off. The storage company only cuts off locks that they provide.

Friendly staff! Management was helpful!

I never had a problem with these units, had one for years! When I did have a problem, Sherry (the greatest, very patient) took care of it right away, THE SAME DAY! I would highly recommend to anyone. Plus the business was always clean and well managed.

Again wanting to say Thanx sooo much Jackie from Greenbelt Public Storage!!! FINALLY EASY AND FRIENDLY SERVICE!!!!!👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Very friendly service. I was helped by Kendra Philpott and she was very friendly and helpful and had the knowledge of the questions I had.

I only recommend if it's spur of the moment or last resource. My rent went up twice and no reason was given. I feel i was punished for the fools who leave their junk behind and not pay their bill while mine is paid up every month.

Went here to look at getting a storage unit. Really happy with pricing, property looked clean and maintained, and kendra was really helpful!!!!!!

Cathy was awesome !!

Cathy from strawberry ln. Took my payment before the store even open. Thank you Cathy

Great

Very good service, property looks very clean. Employees are very nice and very helpful can't ask for any better.

Helped out by Dean. Great service as always.

Management is great and very helpful

Adam was a gentlemen he explained everything for me to understand and he has great customer services. Thank you Adam.

Bob is a awesome employee!! Thanks bob

Very poor administration practices

My experience with this public storage site was a pleasurable one w one very friendly, polite, and efficient veteran. I will share my delightful venture with my family and friends, and will recommend this site for years to come when speaking of storage needs, ★★★★★

They find any loop hole to steal your belongings worst mistake ever

Nice facility, clean, helpful staff. Will use again as needed

Lesson learned and I will be removing my things from this storage place. A week ago I rented a unit, brought a lock from the storage facility, moved my things in on a Saturday and Sunday. By Monday a mysterious lock appeared on my unit beside my lock. I consulted the staff and spoke with Lindsey. She stated that she would notify the manager. 7 days later, still locked out of my own unit, 2 stop bys, numerous phone calls, I finally get a call at 3 pm on a Sunday that the lock was finally cut off. I go out to the unit only to find all my things were stolen. Police were called and a report was made, I was advised to move my things as this storage place has an inside job of cutting there camaras off and robbing the customers. This apparently has been happening since August 2016. I have literally had my unit a week and lost everything on top of the insurance I was made to buy since they stayed that won't rent yo you without it...it covers nothing. This is a scam company and don't use them. Even the police are stating to not use this company.

Great staff, great location. Very safe and secure very nice clean units.

Thanks so much to you're helpful lady at the front desk ,Ms.Lynsey, very thoughtful and polite.@Greenbelt highway store !

Lynsey was so amazing today. I came to rent a smaller unit and after I told her what all I was storing she told we I was going to need a bigger unit. I just moved all my stuff in and she was absolutely correct. I would recommend that all my friends come to public storage.

Customer service was amazing, very friendly staff. Lindsey was very professional and helpful. I feel like my stuff is safe.

The property mánager courtney sure cool an she knew what she was Doing i was in an out in no time very Happy i close The right place to Store my things

Courtney was very knowledgeable and helpful. She let me pre-inspect my unit and helped me carry my additional purchases out my car. This is my second time leasing a storage unit and will definitely use them again.

Friendly helpful and sweet courtney is the best

Courtney was great enjoyed my experience

Well, the management here is horrid, and I don't mean the property mnger!! The owner, or whatever he is absolutely has no care for his employees! I went in the office today to inquire about costs of a storage unit and the office was MISERABLE, and tbh that is not the best word to use. The fella working said the air conditioning was not working and had been out since SATURDAY! He had fans in the window but they did not help cool it off at all! Know that the ONE STAR Is not reflective of Aaron/Adam (I cannot remember what his name tag said!) and his performance, he was excellent, even in those horrid working conditions! Not only that there is an employee that works at this location and her apartment is connected to the office and controlled with the same air unit. She has asthma and it is definitely not good for her to be in this heat. Where is the gratitude for these employees? I wish I would have asked for a number to call and make a complaint just to help them out!

Courtney was nice and very helpful. Awesome experience with public storage. Definitely recommend.

I came in Monday, May 1st, I had to move unexpectedly I was visibly uapset and stressing that I wouldn't be able to find a place to store my belongings. The young lady working in the office, Courtney, went above and beyond her job responsibilities to make me feel at ease. She definitely has excellent customer service skills! I will definitely be recommending Public Storage to anyone I know that is looking for storage!

Adam was very helpful and very nice. I will definately stay with public storage.

Courtney was very friendly and amazing!! I will refer all my friends because of her! Keep up the great work!!

The property manager is just a way cool person. Good choice Public Storage.

Two of the units had the locks ripped off from vandalism in our row alone. Today we watched a homeless person load up his trash from LIVING in the unit two places down from ours and then go back in the unit and disappear inside. We had trouble getting out of the gate and the manager Adam was extremely rude and accused us of trespassing. Our account was fully paid and current, and our code simply didn't work. The first words out of his mouth were "then you didn't pay your bill". Then, realizing his error, he became belligerent. The previous owner of this property was great and very responsible in keeping criminals out, however the new owner and management could care less. Stay far away from this place!

Courtney, the onsite manager was very professional and attentive to my needs in finding the right storage unit. She was very engaged and pleasant to work with. I recommend this location for anyone searching for storage.

Courtney very helpful right on time with my appointment we had a appointment at 215 she arrived at 210 she was accurate an I just had a great experience from public storage

Courtney was very helpful and knowledgeable

Courtney was good

Great experience!! Courtney was firm on her rules an i feel good about storing with public storage thanks.

Courtney was great an very understanding I had a great experience with her.

Courtney was great on giving me information about the storage units. Very courteous an freindly i would recommend anyine to visit this storage facility

Visited this location to rent a unit and Courtney K was very friendly and helpful in giving me all the needed information to start a contract. 👍

little upset about the gate not working. good and friendly though

Rob was extremely helpful, fast and efficient in helping us with what we needed. I recommend Public Storage to anyone who needs storage and wants it with security, efficiency and great rates! Thanks Rob! We are so thankful to you for helping us!

I have had problems the last 5 days trying to pay my rental. I had the prior company to this company taking over and they were good about being in the office, returning phone calls, etc. I went to the office on 3 separate days and they were out of the office and wouldn't be returning until 45 mins to an hour from when I arrived. I don't know what time they left. I called and they didn't answer. I work night shift and I have been picking up a lot at work. When I get off the last thing I want to do is try to reach someone by phone or wait for someone to return to the office. If I'm having to do all this leg work I was skeptical to put a check or money order in the drop box (if they have one- I have never looked because someone was either in the office or responded to my phone call) so I called public storage customer service and placed my email on file so I can pay online. Hopefully this helps people. I had this company a long time age in the mid 2000s and they were awesone..

They just recently took over the company that I have a storage unit with. Since they've taken over they have not returned any of my calls in regards to trying to pay my storage unit monthly fee ( since I work alot of doubles with my job I tend to just pay over the phone )... just went to the store on my lunch break to try to pay since they aren't picking up their phones and the door is locked ..even though they currently a suppose to be open 9:30am-6pm ( it's 1:20pm ) there is no note anywhere on the door saying how long or why they're closed and the security gates to get into the storage units are wide open so anybody can just drive in without needing the pass code we are suppose to have to gain access.