Very helpful I'm very happy with my experience with Amber.
Amber was great, made sure my move in went smooth and really took the time to address my questions.
Called and talked with Amber at Industrial Rd this afternoon, she promptly answered my questions and found a solution to the needs I had with my unit.
Amber is very helpful and courteous. She made sure our unit was ready when we moved in and answered all of our questions.
The office person was very helpful and friendly. She worked with us to get our rental agreement done.
Great storage facility easy access
Terrible. Boat broken into, 2000 dollars worth of items stolen, no cameras and people cutting through the gates to enter boats and other peoples stuff, disrespected by workers when brought this to their attention. 8100 Hamilton ave location is awful. Florence location much safer and much better maintained with cameras!
I have been renting my unit for some time now. Amber is one of the best people I have meet. You is always fun to talk to and so sweet.
Amber helped me fix my auto pay. Very friendly and kind.
Have used this location twice to store my travel trailer. Decent prices and easily accessible. The manager is great at following up and checking if things are all working out well and answering any questions. The app is easy to use and there are other ways to get in the gate of the app isn’t working which was helpful in our case.
Amber and her father James were extremely helpful, they went above and beyond to assist me with my needs. They had an answer for all my questions and concerns. I would recommend this place to anyone that needs storage space.
I want to thank Amber for her help. I was having a problem with my account and of all the people I spoke with she's the one that figured it out. I called her many times and she kept her polite way. Thanks again for putting up with me.
She is very helpful and is a sweet person
Great service good prices and friendly people
James was very helpful! Answered all of my questions and let me know about all the ways I can get what I need storage wise! Thank you
Awesome property manager and very good at calling back when I have a question and often answers the phone when I call. Very rare in the storage facility business. Highly recommend!
Love the location of my rental space! The Industrial Road location is only 11 minutes from my home. The site manager, Amber, was personable and helpful in getting things set up.
Amber, who runs the front desk is very friendly and is quick to take care of any concerns or questions you have. If you need a nice, clean area to store your items this is it!
Amber at the Industrial Rd location is fantastic to work with. She has been incredibly helpful.
Amber was amazing she got us help with with everything we needed and very friendly
Excellent location very easy to get to. The representative we spoke with to start our spot was amazing, we had another spot set up we went there, and the person we spoke with wasn't there so we had to wait for them to come back. Literally made one call leaving there to this storage lot, and the agent was super quick, friendly, and was willing to answer any questions, or anything we needed, or anything she could to accommodate our needs.
Amber is very helpful and nice.
Public Storage on Industrial Rd is Great! Office staff is a pleasure to work with. Amber is a Rockstar! The grounds are always clutter free and maintained. Billing and payments are easy in the office or on the app. The app is great for unlocking the gate. Thank you.
This is about a lady named Amber I absolutely love talking to her she's got high spirits she has helped me through a lot of situations,I thought was hopeless. And thank you Amber for helping me.. you guys are awesome and I would totally recommend you 100%
Amber has been a big help with helping me throughout this whole experience. She is a true asset to this company! Thank you.
Amber was helpful and efficient.
This location is amazing. We rented a unit there years ago and we went back this time, bc the customer service is always amazing. This time around Amber has been helping us and she’s super knowledgeable and friendly. And she is willing to help in any way she possibly can. She is always super friendly any time I speak with her. And she also has a great personality! If you need a storage unit, definitely consider using Public Storage!
I had a great experience with the Public Storage location on Industrial Rd. in Florence, KY. I'd like to give a special shout-out to Amber, who was extremely friendly, responsive, and professional in handling the rental of my RV space as well as drive-up storage unit!
She is the best and great customer service
Amber was refered to me by one of your CS rep who was not helpful.....Got hold of Amber and she took charge, explained the process and was the most helpful employee I talked to this morning in my attempt to fix my issue ..... give this girl a raise valued employee should be praised Amber is top notch
Amber at industrial location was very helpful and made everything so easy for me! Definitely recommend going to this location!
I had a great conversation with Amber today and only she is part of the office staff at the Industrial Road location she solved and helped my problem that I was having and took care of it like a professional you don't get that very many places and so if you're doing business or have questions with Industrial Road Public Storage you will be happy I'm glad that you picked this location
This place is DIRTY!!!! We were looking for a quick storage unit, and they had one open. When we went to move in, there was MOLD and the ceiling interior was falling on the floor leaving behind a sticky residue. This place is known for having MICE and BUG infestations!!! It was so nasty, as were the people at the front counter! That should’ve been the first red flag. We decided to never move in, and since they suck at answering their phones, they never marked us moved out!!! Couldn’t get a hold of ANYONE!!! Sent a collections bill. This place is the definition of trashy, please save yourself the trouble and go with CubeSmart in Florence right down the street instead!!! They’re cleaner!
Dealing with amber was very quick and just as easy, she was helpful and had many questions to make sure we were satisfied. It Was my first storage rental and I would recommend it many more times. Lovely people
Amber from Industrial is very friendly and eager to help. Thank you for the great service.
The whole experience was great. The staff was super friendly and helpful and access to the storage unit was very simple. I really appreciated the follow up call just to make sure that everything went well. Would definitely recommend to others.
The guy that signed me up did a great job of walking my through the initial process. The lady at the storage place was so helpful and helped me find my spot and fixed a problem with my passcode. Very professional and helpful. Thank you so much!
Amber was exceedingly kind, and went above and beyond to make sure the transaction was completed; smoothly and efficiently. Nice storage area, tidy, and well taken care of. Customer service was impeccable.
This place is awful. My husband has a unit here that was broken into by the nasty people living in one of the storage units, they stole a bunch of things, and all this place did was upgrade the unit. The homeless people are still living here and they go in and out of the gate by the dumpsters and break it to get in and out. I don’t think this place has any security at all. Do not put your stuff here. Awful place in town.
Bought a unit from an auction site. Was told he would be in the office until 5pm. The employee left early and I was locked inside the gate!!!!
I had to store my RV here while I was deployed overseas with the Army. My RV was broken in to on several occasions. The thieves rifled through all my drawers and took things they thought were valuable. On the last occasion they broke off the top lock in my front door. Also, someone kept storing lawn mowers under my RV.
The price of an uncovered, grassy lot to park my RV went from $40 to $127. I expect much better security for that price!
Clean and upkept staff is really nice and courteous Mary is a sweet lady to work with I loved my interactions with her
Mary was great she was so nice and friendly. I’d recommend coming here
Mary worked very hard to get the job done for as quick and easy as possible. Thank you Mary !!
Everyone was very helpful.
Mary was a very respectful efficient and courteous staff member at public storage I definitely recommend their services thanks Mary and public storage
We miss Mary and the personal touch they provide with there service.
This establishment is one of the best I have come across. Super friendly and great customer service. Mary is super friendly and the best I have ever worked with. I recommend this establishment ten times out of ten.
Hannah at this location is super helpful and sweet! She has such a welcoming personality! She makes my time at Public Storage worth it!
I had an amazing experience with a young lady by the name of Hannah this morning she did a great job assistant me with prices and which unit I should try to get for my move from my old house thank you public storage and more importantly thank you Hannah for your customer care you’re awesome !!!
Dave is very professional, he answered all of my questions
Jill was wonderful help and got everything i needed taken care of. Highly recommend this place!
Its always a pleasure working with Jill at public storage, she’s always smiling and happy to accommodate
Jill is amazing! Wonderful customer service. Thank you to her for all of the help and knowledge.
Jill at the 7551 Industrial Rd Public Storage couldn't have been nicer nor more helpful in my organization's search for a larger storage space than we currently have. She was friendly, personable, knowledgeable and wonderful to deal with. She is still helping me look and hopefully we can come up with approval from our Board of Directors soon.
Robbie was very helpful!! Was a pleasure renting our storage space from him.
Jill was great help getting auto pay set up!
I love Jill! She's the very, very, best property manager I've ever met!
Jill was awesome to talk and she was helpful.
Thanks Jill.
We came back to this Public storage Jill is a excellent manager. She always has a big smile for us and sweet words. She is the BEST!!!Jill remembered me from years ago by name. She's the greatest.
Great service, friendly and very helpful.
Great lady behind the desk she was great
Jill, the property manager, runs a tight ship. She contacted me to make sure everything was as expected and as I needed. A great experience all around.
I really like Jill. She deserves pink flowers!
She was very helpful and nice
Awesome person at desk friendly and professional
Good access! and location, wide spaces!
Jill was very welcoming, great service. Thanks
Jill is awesome!! good service and good treatment. She explained everything we need not matter we speak Spanish.
Spoke with Jill today about renting a unit and she provided great support!
Very good customer service
I really enjoyed working with Jill!
Very useful and very friendly thank you very much
Jill was so helpful!! Super nice and efficient!!!
She is fantastic with the customers and very professional
Jill was very helpful and a pleasure to work with
Jill is great, man! Can't wait to buy another unit.
Jill was wonderfully helpful today. Transferring to a larger storage unit could not have been easier
Customer service skills are impeccable Jill is amazing and she deserves more money than what she earns
Jill is very sweet and outgoing. Made sure the dimensions worked for me and reached out to other properties to accommodate.
Jill's Great, very friendly and excellent service!
Very good experience, Gill was friendly and helpful.
Thank you Jill for your help! Jill was very professional and kind. She informed us of every detail to help ensure our possessions were safe.
Thank you Jill and Public storage!
Awesome staff, very helpful, clean units!! Jill is awesome!!
Jill was amazing! She helped me with everything I needed, and was more than happy to do so! She was very pleasant, and made the experience well worth it!!
Great service early in the morning. Jill awsome women thank you.
The manager was very helpful.
Jill has been very helpful and thoughtful today she is a real team player
Miss Jill so I had to come back and run another storage unit