Public Storage Self-Storage Units at 7551 Industrial Road, Florence, KY

The auction process sucks. I had to clean the unit out in a matter of minutes just so I wouldn’t be locked inside the gate. What a cluster.. doubt I’ll ever purchase a unit from them again

Bought a unit from an auction site. Was told he would be in the office until 5pm. The employee left early and I was locked inside the gate!!!!

I had to store my RV here while I was deployed overseas with the Army. My RV was broken in to on several occasions. The thieves rifled through all my drawers and took things they thought were valuable. On the last occasion they broke off the top lock in my front door. Also, someone kept storing lawn mowers under my RV. The price of an uncovered, grassy lot to park my RV went from $40 to $127. I expect much better security for that price!

Clean and upkept staff is really nice and courteous Mary is a sweet lady to work with I loved my interactions with her

Mary was great she was so nice and friendly. I’d recommend coming here

Mary worked very hard to get the job done for as quick and easy as possible. Thank you Mary !!

Everyone was very helpful.

Mary was a very respectful efficient and courteous staff member at public storage I definitely recommend their services thanks Mary and public storage

We miss Mary and the personal touch they provide with there service.

This establishment is one of the best I have come across. Super friendly and great customer service. Mary is super friendly and the best I have ever worked with. I recommend this establishment ten times out of ten.

Amazing service 👌👌

I had an amazing experience with a young lady by the name of Hannah this morning she did a great job assistant me with prices and which unit I should try to get for my move from my old house thank you public storage and more importantly thank you Hannah for your customer care you’re awesome !!!

Hannah at this location is super helpful and sweet! She has such a welcoming personality! She makes my time at Public Storage worth it!

Dump!

Dave is very professional, he answered all of my questions

Jill was wonderful help and got everything i needed taken care of. Highly recommend this place!

Its always a pleasure working with Jill at public storage, she’s always smiling and happy to accommodate

Jill is amazing! Wonderful customer service. Thank you to her for all of the help and knowledge.

Jill at the 7551 Industrial Rd Public Storage couldn't have been nicer nor more helpful in my organization's search for a larger storage space than we currently have. She was friendly, personable, knowledgeable and wonderful to deal with. She is still helping me look and hopefully we can come up with approval from our Board of Directors soon.

Robbie was very helpful!! Was a pleasure renting our storage space from him.

Jill was great help getting auto pay set up!

She's the best ever

I love Jill! She's the very, very, best property manager I've ever met!

Jill was awesome to talk and she was helpful. Thanks Jill.

We came back to this Public storage Jill is a excellent manager. She always has a big smile for us and sweet words. She is the BEST!!!Jill remembered me from years ago by name. She's the greatest.

Great service, friendly and very helpful.

Great lady behind the desk she was great

Jill, the property manager, runs a tight ship. She contacted me to make sure everything was as expected and as I needed. A great experience all around.

I really like Jill. She deserves pink flowers!

Great customer service!

She was very helpful and nice

Awesome person at desk friendly and professional

Good access! and location, wide spaces!

Great service!

Treats us like family

Jill is the best

Jill was very welcoming, great service. Thanks

Jill is awesome!

Jill is the best!

Jill is awesome!! good service and good treatment. She explained everything we need not matter we speak Spanish.

Excellent service

Very good customer service

Spoke with Jill today about renting a unit and she provided great support!

I really enjoyed working with Jill!

Very useful and very friendly thank you very much

Very good

She is fantastic with the customers and very professional

Jill was so helpful!! Super nice and efficient!!!

Jill was very helpful and a pleasure to work with

Jill is great, man! Can't wait to buy another unit.

Customer service skills are impeccable Jill is amazing and she deserves more money than what she earns

Jill was wonderfully helpful today. Transferring to a larger storage unit could not have been easier

Jill super awesome

Jill is very sweet and outgoing. Made sure the dimensions worked for me and reached out to other properties to accommodate.

Very good experience, Gill was friendly and helpful.

Jill's Great, very friendly and excellent service!

Thank you Jill for your help! Jill was very professional and kind. She informed us of every detail to help ensure our possessions were safe. Thank you Jill and Public storage!

Awesome staff, very helpful, clean units!! Jill is awesome!!

Jill was amazing! She helped me with everything I needed, and was more than happy to do so! She was very pleasant, and made the experience well worth it!!

Great service early in the morning. Jill awsome women thank you.

The manager was very helpful.

Jill has been very helpful and thoughtful today she is a real team player

Miss Jill so I had to come back and run another storage unit

She was very friendly and great getting everything set up for me.

I just meant Jill and she is everything the other reviews said she would be. Great person.

Very nice woman love her keep this lady keep up the good work thanks for everything

Jill is a wonderful person!!

Jill is so wonderful person and she easy communicate with me she is the best person

Wonderful customer service!!

Great place to rent from, great location, and Jill was a pleasure to do business with! I will definitely come back.

The best customer service ever! Jill is very helpful and makes you feel welcome, I will definitely do business here again.

She is absolutely amazing great help and very sweet…

Wqs work8ng with jill woth a unit i had won 8n an auction qnd she is by far the best storage manager ive dealt with. Not that the rest qre bad, she is just that good. Plus this place is huge, i would personqlly feel very safe leaving my belongings here

We love Jill she’s a best

Great service

Jill is the BEST!!!! Very helpful and friendly!!

Awesome experience with Jill! Thanks

I think Jill is the best thing since sliced bread! I just love it here in Jillville!

Moving across country is full of challenges and barriers. Jill, at Public Storage was understanding and helpful in addressing the issues associated with moving a large amount of personal property over long distances. Jill was helpful in renting a larger storage space in the Northern Kentucky area while waiting to purchase a local property. KUDOS to Jill for reducing the stress of relocation.

I have had my camper at a storage facility for several months that’s just too far from home. I called Public Storage and spoke with office manager Jill, and she was nothing less than amazing. The process/details/rules/expectations Jill informed me of was perfect, and I would recommend anyone needing storage to reach out to Jill at Public Storage.

Great place to store your valuables . On site staff is great

Jill was wonderful in helping us!!! We have used multiple storage companies and she has been the best by far to work with, we couldn't sign on the dotted line quick enough, thank you so much!!!

Jill is one of a kind!! It's been a long time since I've had such great customer service!! My wife and I would give her 10 stars 🌟 if we were able to, I can't say it enough, 'AWESOME'

Great personality and people person!!!!

Jill is very friendly and always willing to help

Jill is amazing, she’s been there for years, always pleasant and extremely helpful. Best employee ever. No exaggeration.

Jill is fantastic. She’s goes over and beyond expectations to make sure you are comfortable, explaining details, making sure you understand the contract, etc. Her customer service is impeccable.

Great, friendly customer service. Jill does a great job! Would rent here again!

I absolutely loved Jill. She was so incredibly helpful and funny. 10/10 recommend!!

Jill was great she really helped me out really tremendously today thanks Jill

Great place to work with. Jill makes everything easier and is customer service star. I highly recommend this location.

To have had a reservation and get ready to come in to pay, then find out that it had been rented on a first come first serve. If I had known from the very beginning when I made the reservation online and have the date set up to come in to inspect and pay that it was first come first serve I would have paid that day. Was not a happy camper. Need to put that information on your website! Jill on the other hand was so GREAT! She went out of her way to help get a unit and worked with me, she made my day better. THANK YOU JILL:)

I just love this Public Storage location the manager there is really cool and sweet(she treats everyone like family there).

I absolutely love Mrs Jill she looks so the most amazing person that I have ever met and she does an amazing job there at public storage.

I love Jill!

Jill was amazing with helping us find a storage unit for our apt homes. I would greatly recommend this place

Jill is fantastic and made the process so easy!!

Jill's awesome my credit card was stolen an shut off by the bank and she called to let me know payment was rejected. Thanks

Jill is awesome to work with. This is the second time dealing with her. Always polite and easy to work with. Even though it was a short stay her knowledge helped me so I could protect my valuables. I would recommend her to everyone.

Jill was very nice and accommodating! Efficient and friendly, the perfect combination.

Awesome customer service and great prices. Would recommend for your storage needs.

Love Jill she's great

Jill made us feel very welcome. Made our moving a wonderful experience. In my opinion she deserves a raise. She’s the sweetest!

Jill is an efficient, friendly and helpful property manager!!! You can count On Her!

Jill is amazing

Jill is soooo pretty. You will love jill!

Jill was funny warm and helping I will keep coming back.

I stopped to make a payment and Jill was an absolutely delightful and friendly person. She helped with my unit!

She took time to rearrange storage units when I got the wrong size and set me up with another one that was cheaper. Great customer service

Yes I have a storage over here on Industrial Road in Florence Kentucky with Miss Jill vill she is very helpful and very high is very helpful very and nice she helps me a lot so she's a very good employee thank you

Jill was very friendly, and help. We are returning because of her!

This is a fantastic place to rent from. The property manager Jill is extremely friendly and knowledgeable. I would rent from her anytime.

Jill was very kind and hospitable. I am very pleased.

Jill helped me out so much

Jill was great. And was very helpful.

Jill gave me very prompt and excellent service with moving into my unit today. Would definitely recommend Public Storage to anyone in need.

I have been storing at Jillville for over 4 yrs. Don't ever want to have to leave! Just love her!

Jill was an awesome to deal with. Great personality!!

Jill was awesome,super friendly and quick response to any questions we had

Jill is great and its been a pleasure to have met

Jill was awesome and helpful! She explained everything well and was patient and took her time. Thank you Jill!

Jill is a awesome lady ❤

Jill the manager went above and beyond to help take care of a specific situation and need that I had. I would definitely recommend in the future.

Jill in the office was very helpful.

Jill was very nice and helpful.

I enjoy renting from Jill. She treats me like family and makes me laugh!

Jill is awesome, always willing to help in any way possible. Units are great. I stay here because of Jill.

Great experience and clean facilities. No issues anywhere.

Jill was very friendly and helpful.

Jill was very helpful!

Jill was very nice!

Jill was super helpful and very friendly! Made us feel welcome as soon as we walked in and made upgrading units a breeze! Couldn’t be happier with our stay in Jill-ville!

Jill was absolutely wonderful. She helped get everything setup. It was one of the most streamlined signups I have ever had. Recommended this place for your storage needs.

Jill is just a delight. She’s funny and gives me a call whenever somethings wrong. She makes my day a lot better. She helps in anyway possible way that we need.

Jill is wonderful. She is great with customer service and putting the customer first

Jill is excellent at handling the customers at this location. There’s nothing she can’t handle. She’s always positive and smiling and extremely pleasant to work with. So 5 stars to Jill!! Thanks for all your help

Jill was wonderful her customer service is way over standard. She was very helpful and made me in all ways my inquires to go thru. So happy to find a person like her!

Jill is very attentive to my needs and very professional. I would recommend renting here.

Great Service!

Jill helps me out so much. She's always been there for me. She treats me like family.

Great facility, Easily accessible. Jill is amazing! Very personable treats us like we've known each other for years.

Awsome service always professional and helpful and caring i highly recommend this particular storage facility for all in need of stoarge safe and secure clean and respectful thank you.

Jill was a great help and has a great personality she was geeat

Jill is very helpful and nice very funny she is amazing made me feel right at home

Very fun place and awesome costumer service 😎

This store has gone above and beyond to satisfy my storage needs. Jill was exceptionally helpful when things were looking very bleak. A1 service. will store here again.

Jill has been awesome with the process. Thank you for being awsome!

I have been renting here for a long time. Jill the Manager there is outstanding. I would refer this location to everyone.

Jill is awesome and has heped me with everything!

I love Jillville 1000%

Jill was a complete pleasure and made my transition smooth and painless keep up the good work Jill

I think Jill is very nice and helpful.

I like it here in Jillville. She's so nice!

I've rented a lot of storage bins tons and tons of them. But Jill has helped me twice at this location in Florence Kentucky. Every time I had a problem she was there to handle it. I do appreciate it saved me a lot of money for my business and I will continue to rent there as long as possible. Richard NIEHAUS

Jill was awesome! She made the move out process super easy!!

Loveeee this place!! Come see Jill to rent you a storage unit! She is so nice and personable and really goes the extra step to make sure you have everything you need!

I was very pleased with Jill at the Florence location she was very nice and helpful!!! Sweet lady!

Jill at Florence Public storage is the best! She is so nice and always so helpful.

I have been with public storage for at least 4 years now. Jill is absolutely the best. She has helped me out a lot. She goes above and beyond to help if she can.

I really like renting from Jill. She is very helpful

Jillville is great place to be, love this girl!

Jill has always taken good care of us. Great representative for you facility. Safe location.

I’ve been a member of Jills family for years and o wouldn’t go anywhere else! The service here is wonderful!! Recommend to everyone!

Jill was very prompt and courteous. I highly recommend this place.

Jill was wonderful. I'm a returning customer and Jill helped me get a storage unit quickly.

Jills customer service was impeccable and wouldn’t choose to do business with anyone else

Jill is fun, I was having a terrible day and she made me laugh! That’s a hard thing to do right now!

Jills funny and a great manager. Made sure we were happy with our unit before we purchased. Recommend

I love Jill she’s great courteous she knows what she’s doing good job Love you !!!

Jill the property manager went above and beyond to help me get one of their last small units when I was in a real need. I can't thank her enough for the service she provided along with public storage.

I had a very good experience with Public storage Jill was very pleasant and helpful to me I feel my choice with Public storage was best

Service was great, and Jill was very helpful, and very kind would definitely would recommend.

Property is clean and secure. The Property Manager is always available and very helpful. This is a good place to store my RV.

Jill is the best help ever! Made things really simple and went out of her way to help!

Jill is an awesome customer service representative ...always a smile and very helpful with all your needs

I loved here in Jillville and I hate to say goodbye. Because of her this will be the only place I ever go.

Great place to store my belongings property manager is nice and always helpful

We love this property. It's always clean and well maintained. It's easily accessible from the interstate and local main thoroughfares. The manager Jill is amazing and treats us like family. She's very personable and a pleasure to do business with.

Came in and talked to Jill the property manager about some storage. After a quick and painless few minutes I was walking out the door with all of my storage needs met. Thanks Jill!!!

Jill provided excellent service , extremely friendly and helpful would definitely recommend anyone that needs a storage in this area to contact her !

Jill was very helpful! Sad to leave jillville

Jill is very amazing helped me out alot on getting the right size unit for me place is very clean also thank u for your great service 😊

Jill was amazing. I came as a vendor and she was so helpful and friendly. She smiled and was extremely helpful and easy to work with.

Jill is fantastic. She helped us rent our first storage unit. Very knowledgeable and helpful.

Was here before and had such great service from Jill came back today and seen she was still here was happy to see her always has a smile on her face and makes sure you have everything you need to protect your things

Jill is very friendly she helped me a lot and explained everything.

#1. Jill is wonderful. That is where the compliments end. #2. Within approximately eight months our RV was burglarized twice while supposedly being secured within their facility. This occurred despite the fact that there was a camera right in front of our RV and yet they were unable to review any footage. #3. Also twice during the our rental period, the gate was broke down and stuck wide open for weeks so anyone could come and go as they please. Six foot fences with barbed wire at the top does no good if the gate is wide open. #4. When we complained we were told that some of the smaller units were being rented out by people that they later found to be homeless and we’re living there. These individuals were locked up at night with everyone else’s belongings and given free reign to vandalize apparently. We were told that it was too much of a hassle to take them to court to evict them. #5. I called the district manager and received his voicemail. I left a message and of course he never returned my call. I gave them 1 star.....because I couldn’t go any lower; and believe me I would if I could. PLEASE THINK TWICE BEFORE RENTING FROM PUBLIC STORAGE. We are no longer there. Thank GOD.

WHAT EVER YOU DO, DOOOOOO NOOTTTT RENT FROM THEY HAVE STOLEN FROM US FOR THE LAST TIME

Wonderful. Jill is absolutely amazing. Down on my luck rn & she helped me so much. ☺️ I’d recommend to anyone. Very good customer service. Thank you so much Jill!

This was my 1st time renting a storage unit. Jill was very helpful and welcoming. She answered all my questions and I am confident in my privacy and size of the unit. Thanks Jill!

If sunshine was a person, it would be Jill. She truly made our experience getting a unit absolutely fantastic! Some of the best customer service that I have ever experienced. Thank you, Jill!!!

we have used this facility in the past Jill is why we returned

Jill was great

Great facility. Jill makes you feel welcome as soon as you come in the door. I have had a space here for the past year my friend told me about it then and I just referred one of my friends and said go see Jill she'll take care of you. If you're looking for a place that knows every customer's name they still do everything old fashioned and old school here the customer comes first. Thanks Joe as long as I need a storage facility it will be with you.

Jill is the bomb

Great facility, great prices, safe and secrete. Jill is great and always makes me feel so welcome!

Very welcoming, they show care for your stuff!

Lady that works the front desk is so awesome to everyone , prices are fair tho

This is the second time I've rented a storage unit on Industrial Road in Florence Ky.. Jill has been there both times.. She is the best! Very helpful and friendly. It was a great and easy experience! Very nice! Five-star and more! ⭐⭐⭐⭐⭐+

I needed to stop in the office today. I had forgot my gate code, and Jill was there to help. She was a pleasure to talk too. Friendly, helpful, and efficient.

Jill was dope, helped me get my door unjammed and was super dope and friendly. Only regret is I don't need the unit longer

Very helpful, very friendly staff. Jill is awesome and very nice. Also Rick is nice too.

Glad we found Jill here in Florence Ky. She was helpful, informative, and a pleasure to work with. If you have storage needs you should start here and joins the ranks of 'Jillville'!

The customer service is amazing! Jill had been the best! Accommodative, helpful, informative, and kind!! 2-5-21 I have used Public Storage for a second time because of how great my experience was the 1st time!! Shout out to Jill - she is THE best!! and why I knew when I needed a storage unit again it had to be here!!

I meant what time does your office open so I can come in and make a payment

What is the time that you open today and the time you close

Great Price, Great Staff, Very Pleased! I was welcomed to the family by my storage manager Jill as soon as I stopped into the office. She was super nice, very helpful, and had a very positive energy! Im very very happy that I selected this site and this company for my storage!

The service we received from Jill was excellent. Jill really takes the time to explain everything. My daughter just rented a unit and it's the first real adult thing she's done, Jill made it really easy and comfortable for her. Thanks for all the help and patience.

Great place to store your items clean and we'll managed.

If I could give 0 stars I would. We had my wife’s service dog for her medical issues and were told to put it outside... never going back.

10 x 36 unit with doors on both sides, plenty of room at a great price. Jill was awesome!

Rude and lazy staff dirty units

We needed a place to park our camper late on a Sunday afternoon. Jill got us a great spot at the right price with no hassle!

Jill is the main reason I continue to rent from public storage over the past 20 years. She has the ability to make you feel like you're her only customer. I keep coming back to Public Storage specifically because of Jill and her customer service.

Like all workers

Honestly the worst place, I wouldn’t even rate it one star. My family kept their pop up camper there and while it was there someone had completely broke all the locks and stole everything!! When we told them they said that they are not reliable for anything and they have no cameras.. What storage unit doesn’t have cameras?? I do not recommend unless you want your stuff stolen.

Jill was a great help in getting me the storage I needed even with short notice. Jill was wonderful to work with!

We needed storage since we are moving, and Jill helped us figure out what size we needed. Her and Mary explained the deals they had and how everything worked. Seeing the sizes in person was easier to understand how much space we could work with. Ended up with a bigger bin than we originally thought we needed. Thanks Jill and Mary!

TREMENDOUS service!!! Jill our customer service rep was more than helpful and attended to our special circumstance in the best way. Loved the experience I had, 10/10. I would give 100 stars if I could!! - Mindy Aviles

Love the people working there! Incredibly helpful especially Jill. Amazing and helpful. Storage is easy, kept nice and affordable!

The manager of the facility, Jill, was always extremely helpful but the facility itself is disgustingly dirty. I had our unit for 3+ years . The unit became full of mold and everything I had stored there was ruined. I'm moving to a newer, nicer facility.

Just wish they would be open more hours each day to make it more convenient for people that don't like to pay their Bill's online . because if you do your business in person you don't have to worry about some one hacking your account's thank you for your time.

I signed up online and got a really nice call from Jill to secure my space and make sure I was aware of everything I needed to know about my new space. The facility is nice and clean, easily accessible, and well-priced, but the best part is Jill. She is incredibly welcoming, knowledgeable, and treats you like family from the first time she speaks to you. She’s awesome and I’m very pleased with Public Storage!

Nice place and security for everyone

We have been storing our camper for over 3 years and has been great. Jill at the front desk has always been helpful and friendly.

Jill at the Industrial Road location in Florence is always friendly and helpful whenever I call or stop by!

Jill was great. Very helpful and friendly.

I had a very great experience at PS on Industrial Rd in Florence. Jill is ABSOLUTELY the best manager ever! We ran into a problem & she straightened it out for me in about 30 minutes! She was so very helpful & a really nice, considerate person! I can't say ENOUGH good things about her! Thank you Jill. D.S

Jill amd everyone at the Industrial location made me feel welcome and looking forward to feel that my possesions are secure and safe. Trust is an added bonus that Jillvile can provide anyone in need of some space!

Jill was awesome to work with and funny just so terrific. Very personable and just the best to work with. Very efficient knowledgeable and great experience. Thanks Jill for being you. You are fantastic!

Jill was a hoot, and very helpful. This was my first time using a storage unit and she made it an absolute breeze, I've really never met a customer service representative quite like her. She deserves a raise. The prices are affordable and the staff is incredibly friendly, they are very transparent about prices and very quick to give you a unit. Plus, I got to keep my lock. That's cool. I'm very happy to of gone here. 😊

Jill called to confirm and was amazing..she has such a great attitude. When we arrived at the property she had a different unit in mind that was better and more accessible..She's fantastic...When I called the reservation line I was extremely happy with the professionalism of the representatives I spoke to...Great Experience

Jill was amazing to work with, very helpful and friendly.

Love LOVE this place

Jill is amazing! Great customer service and a well secure and clean establishment!!

This place is AWESOME! I was in a hurry and need a storage unit fast!! The very knowledgeable associate Jill was extremely helpful in making the decision about how much space I would need and what would be the best fit for my budget! The units were clean and the area its located in was close and convenient!! I wouldn't want to store my things in any other place!!! Thanks Jill!!!!

Jill is awesome!! She was very friendly and helpful. I will rent from here again and highly recommend it to friends because of her. Thanks Jill!! Karrie n Mike said hi and might see you soon.

Stephanie definitely went the extra mile. She is very appreciated.

Stephanie was wonderful, she helped me. She was really nice.

Very polite and helpful staff.

Rik was amazing! He made sure we got what we needed and was extremely kind!

Jill was awesome to work with. Best prices around. I am glad I chose Public Storage

Jill was fun to work with!

Ted gave me excellent service. He help make the process quick and easy.

Jill was very friendly. Helped me with everything, down to earth . Loved my visit

So glad I’m in Jill-Ville’s!

Jill was amazing. She was able to answer all of my questions and was very helpful.

Jill was very helpful and informative. She answered all of our questions with a great personality.

Jill is the best

I have no clue who the man in the office was today. However, he was very unhelpful and unprofessional. He did not want to help me the minute I walked in the door. He did whatever he could to make me not want to get a unit. Changing the price 3 different times for the same exact unit. Refused to set me up with a unit without me going online and registering myself first. Absolutely worst service I have ever experienced at this storage unit.

Great service

Ted was so nice and conversational, I needed a place to store my salvaged car and within half an hour he had me set up. Saved me time and headache. To recap, quick, easy and felt like more than just another lot #. Great service.

Jill is the bomb-diggity! Great property and customer service! Thanks Jill for everything!

Jill is a wonderful woman. She made my fiance and I feel so welcomed. OMG we died laughing

Great place Jill is very nice and chill person would definitely recommend storing here

Jill is friendly and helpful, she always greets me by name and with a smile, can’t recommend this place enough!

Great customer service. Jill the made the process very easy and enjoyable

Jill is the best!!!!!! Very sweet and funny

Jill is very sweet and helpful

Jill is so awesome and friendly. I always leave with a smile on my face !!

Jill is very helpful and pleasant she's so friendly very happy with my renting expirence

Angie was very friendly and gave me all the information I needed. She even assisted me to the storage unit before purchasing to show me what it looks like. Good customer service as well as clean storage space. I recommend using them.

Jill was or is very thoughtful and curious. She gave great advise as to size of rental unit. She knows her company and is excited to help. Jill is a keeper. Give that woman a raise. Thanks, Dean

Jill is the best. Excellent customer service.

Jill is the best. She is very friendly, and has one of the best attitudes a customer facing person could have. She totally deserves a raise.

Jill is the storage expert !! She's the best ! Very helpful and extremely nice person .

Opened up a unit with Jill today. She was awesome and very easy to work with. Look forward to her being around to help us when needed

Jill went above and beyond to accommodate our late arrival!! She’s an asset to the company!!

Great service

I needed a place to store my things and at that last minute I walked in to try to get a unit and Jill was just so amazing. I knew she was ready to go home for the night but she stayed and helped set me up with a unit . I'm sure it doesn't mean to go last minute to get a storage unit but i had no place to put my things and I didnt want to lose all of what I had left. I haven't had the unit for long but so far I've had a great experience with them. I'm sure going to come back if I ever need a place to store my belonging again. Thank you Jill for all you have done! You're an amazing person and there arent many people out there anymore that are willing to help someone out in a time of need!!!

Storage unit was clean, reasonably priced, and the overall experience was great. Jill was as nice as they come, and was very helpful!

Jill was very helpful, plethora of information, showed and helped me find the best unit to fit my needs.

This place is awesome - we store our camper there and they have made it such a great experience,, always checking on us when we are there and making sure we are happy, we recently moved sites for easier access and Jill had to do a lot of cancelling and rescheduling, but did it with a great smile and a great attitude! Love this place!

Jill is such a delightful, funny, outgoing, friendly person. When I spoke with her on the phone, I could just tell she was smiling. I moved here from Georgia and on my list of things to do was meet Jill in person and I did! Not disappointed, she's as pleasant as she could be! If I could have one wish it would be that others in customer service could be like Jill. Thank you Jill for such a wonderful experience.

Annette was excellent

Jill was very helpful and was a pleasure to do business with.

Jill is awesome, she made sure my renting experience will be the best it can be. Very knowledgeable. It was a pleasure dealing with Jill. I will be recommending this Public Storage facility to anyone i know wanting / needing extra space

This is THE BEST storage facilities place that I have ever done business with!!! Jill doesn't just treat you like a customer, she treats you like family. She does what she can for you and if there are any issues, she lets you know. This is the way business should be done!!! Jill treats you like she would want to be treated and that is the way it should be. If you ever get the pleasure of meeting her, you will completely understand why this facility is so Fantastic and Successful! The facility as a whole is clean and very well kept. I'm not kidding when I say that if you are looking for a storage facility, this is THEE PLACE you want to have one. It will be the best and smartest decision you ever made on storing your belongings. Thanks for EVERYTHING you do for "your family", Jill!!! You don't have to just take my word for it, go there and see for yourself!

Service was quick, cheap and Annette was MOST helpful!!!

Sucks

Only because you can't give it a 0! I seen it online then after requesting my information someone called me back and set up arrangements for me to view a unit then I notice it says a cheaper price online. When I went into the store to discuss this they said that it was online only. Well online is how I found out about it! Then 3 months into our renting a unit we get an email saying thing that the rent is being raised $30 dollars. Absolutely ridiculous. We ate in the process of looking for a new storage facility and calling 9 on your side to look into this scandal. Be cautious!!!!

So Jill is awesome. The best person who has ever helped me in my life. She needs to clone herself

Jill is fantastic! Knowledgeable! Helpful! She knows her business and takes care of her customers!!!! What a treat !!!!

Love this storage facility Came in last minute and was really going through a lot and Jill the employee brought my spirits up and had amazing costumer service. She made it a very warm friendly place to be.

I can say I have had the best experience here at this location than any other storage unit I have had. JILL IS THE BEST!!!!!!! SHE IS VERY OUTGOING AND WILLING TO HELP IN ANY WAY SHE CAN. She is the best person to run the place. She has always been there to reach out if anything happens with your bill. She treats everyone the same. I had a friend that went to her for a unit first and then like two or three years later she is still there and now I have my storage unit here. JILL IS AWESOME!!!!!!

Very pleased so far with my experience at this office. I had some issues and Jill was quick to try to get the situation fixed.

We were considering a storage unit for our RV we were undecided but after we went in and spoke with Jill, she convinced us. She has a great personality and she’s very knowledgeable about this place. We are very happy she made us feel like family. We would like to shout out to Jill for helping us make our decision. Thanks Jill your awesome!!! Laura Skirvin

I would come back here anytime I need storage just because of Jill. The customer service is 100 percent. From informational, to general advice you feel warm and welcomed. I would definitely come back.

We've had a storage unit since fall 2018 due to a move . Jill has such a great personality and goes out of her way to make sure you have what you need. She even included my 5 year old daughter in the process and kept her laughing!

I've had such great experiences here! The units and property are kept looking great and Jill who works the front desk is the absolute best! She is super friendly, helpful, and has the best personality! I would totally recommend using this company as I've used them for a long while and have had nothing but great experiences!

Great service. Jill was extremely helpful. Would highly recommend!

Jillville is wonderful. She made me laugh and is just a beautiful person to be around. She went out of her way to make sure I had the right storage unit to fit my needs. Thank you sweet Jill. I would have wrote this last night, but Google wouldn't let me log in😁. Much love to you always!!

Jill is a huge help! She got me a great deal on my unit and made sure I got all the details I needed on storage! She is awesome!

Very helpful sweet . Even waited past closing time for me to get here amazing customer service thank you jill

Jill's always helpful and good conversation!!!

Annette was helpful. She helped me. Thanks

Great

Annette is awesome and gave me a 5 star experience I appreciate her she is awesome easy to talk to and knowledgeable!!!!!!

Nice to deal with

I think Jill is amazing!! She does all she can to help with whatever is needed! She's a keeper lol!! Great job Jill!

I have had a storage unit since October 2018 and I only like dealing with Jill. She is very customer friendly. She is very helpful and respectful. I don't know how anyone could not like her

Literally worse experience of my life. Jill was extremely rude from the beginning not to metion she told us we couldnt get a unit there unless we wrote some fake reveiw for her on here. Then she lied to us almost causing us to lose everything we had. The storage was terrible all of our stuff was molded and gross ive never been more disappointed by customer service in my life. We stood banging on the door to the office for 30 minutes because she was in the bacl sleeping at work! Dont ever go there because you will regret it. Extra space storage is about the same price but the units are much nicer and so are their employees. All the reviews on here that are good are fake because she refuses to rent out units to anyone who doesnt leave a good reveiw.

Excellent service highly recommend

Jill, the manager, is extremely customer friendly and a pleasure to work with. While relatively new to the site, I am very satisfied so far. Also, Kellie was exceptional to work with and helped tremendously in securing the appropriate storage space at a very good price.

i just wanted to take this opportunity to give a shout out to jill at florence public storage. she was incredibly helpful and friendly as well. she made our decision to store our camper here a smooth transition. thank you jill!!!!

Over-priced. Rent was raised 3 times in 2 years. The unit smelled musty. After going through my clothes that were stored in the unit, they have mold on them and are ruined. There are many nice, clean and reasonably priced storage units in the area.

Jill is amazing with customer service! She always work with me on my payments. She always has the answers to all my questions. I love coming in to see her or even talking on the phone with her! Definitely a great place to store your things for you and the family!

Great people who work here but at time the pricing would go up the longer you keep it in which forces you to take it out but of has amazing service and they try their hardest. And Jill was Really sweet with us!

Awesome service! Was very helpful and courteous. Thank you Patty for being so nice.

Jill was extremely helpful and gave us the web discount that we were promised even after she faced her own problems and pushback with how cheap it was. she heard our budget and got us a huge unit for the exact price we were looking for.

Jill is an awesome lady to deal with! She helped me so much with all my questions.

I had a wonderful experince at Pubkic Storage in Floewnce on Industrail Rd. I had alot of questions and Jill helped me so much. I would highly recommend using this storage facility. Just go in and tell Jill your needs and she will help you. Thanks

Jill raises the bar for customer service! Right off the bat she was extremely personable and made the environment feel comfortable and light! Great personality and humor to assist with knowledge of her storage area. Would recommend anyone to do service with Jill.

Jill is extremely helpful and got me set up super quick.

I absolutely loved it!! It’s such a good place and the people there are outstanding!!!

Jill is an excellent representative for your company. Always greeted with a smile and is knowledgeable of all your processes. Very helpful!

We are moving from NY and we needed a space, Patty has provided us with everything we need and has done a wonderful job. Thank you :)

I love this place. I have had to use publicstorage before. And any time i need it i have Jill. Jill had the best customer service amd way to make you feel comfortable. She helps mw get what i need done in a timely manner. I don't think i could go anywhere else just because she is excellent.

Clean. And good price.

Great place !! The manager Jill is awesome. She walks you thru every step of the rental process let's you know all charges up front, gives great suggestions for insurance etc, and makes you laugh out loud while she's doing it ! Enter Patty... new pt manager.. know her from former job. She's awesome as well !

Great place to store your stuff

Jill was very helpful, she helped me figure out the space I actually needed for my stuff! Definitely recommend to family and friends! Really great costumer service!

We recently moved here from California and needed a storage unit. We went to Public Storage on Industrial Rd and we were pleasantly greeted by Jill the property manager. Jill was very helpful with the whole process. She also has a great sense of humor. Jill welcomed us like we were family. I will definitely recommend this facility to friends and family.

Jill was great help with everything we needed for storage. We'll highly recommend this location to everyone. Great facility. Plenty of room to move our trailer around for loading and unloading.

Jill was an amazing help.

Angie is great!!

Angie was great!!

Great experience working with Jill at Public Storage on Industrial Rd. We needed a place to store our travel trailer and Jill got us a great spot easy to back into for a first time trailer owner. Will definitely use this storage facility again when the time comes.

Angie did a wonderful job thank you.

Awesome staff Jill is the best Got to love Jillville

spent soon time at jill vill great place ! jill makes it happened here

Jill is the most amazing customer service rep! From start to finish the best experience with a sales rep in my life. She helped me find the storAge unit that was gonna fit my needs and gave me the handiest tip for one of the extra storage needs. She deserves to make a million dollars an hour in my opinion she is this company’s most valuable employee.

Look no further than Jill-Ville. She is awesome. Great experience. Highly recommended!

Awesome service and amazing people that work at this facility. Jill is amazing and she will help you any way she can. Definitely recommend storage here (:

Jill is awesome! She is making my parents' move a little more pleasant for me!!

I've never used a storage facility before, but Jill was incredibly helpful and patient in explaining everything to me. I would highly recommend based on the customer service alone.

Jill is awesome :)

Jill was absolutely the best to work with. She was so professional and helpful. We decided to use Public Storage only because of Jill and at her location. Highly suggest Public Storage and working with Jill.

Jill was very helpful and efficient. She explained everything in detail. It’s refreshing to run into someone who is pleasant and good at their job!! Thanks Jill. Would definitely recommend this business.

Jill was amazingly helpful when I called on my storage unit. Living in New York she help me update my information. Polite, friendly and helpful. Fantastic customer service while going above and beyond to take care of me.

Very helpful and Jill helped make the whole experience easy and a lot of fun!

Mary and Lily were so friendly and helpful. We treated like family.

To start off this review it would be unjust to say anything less than Jill being an amazing individual. She made the process easy and more fun than I could have imagined. The storage units were well kept and the office was neat and tidy. Honestly, I wouldn’t go anywhere else. And if you’re looking to store your items, look no further than “Jillville” at Public Storage.

You haven’t lived until you have been to Jill Vill!!!!!👍😎

Jill and Angie have been so helpful. They answered all the questions I had. If you need a place to store things see Jill and Angie. They will help you

Angie was wonderful and very helpful Thank you so much

The lady working "jill" was very friendly and provided good service.

Jill who runs the place is great

Jill was awesome to work with and by far the best customer service I have ever had !

Mrs Jill runs a tight ship. Awesome lady.

Jill is amazing and funny she really keeps up with the storage building well!!

Jill is awesome! We've been long time customer for and have always received outstanding customer service. Jill is very knowledgable and informative and always gets us exactly what we need.

We used this storage facility for over a year with no problems. Jill seems to sincerely enjoy people and taking care of their needs which is so refreshing. Thanks Jill!

Looked into possible storage options

Jill is wonderful and her attitude is so positive and caring. She makes customer service her number one priority. I would recommend this place to anyone who needs storage.

Jill was excellent help.

Jill. Is the best to work with. It's a great place to do business.

Ashley in the office was very helpful in selecting a unit for our short-term storage needs. Thanks Ashley!

I was just in this afternoon to get some files from my company storage unit. I had to go into the office afterwards to get some assistance with a lock. As soon as I walked in that door, Jill made me feel right at home. I don't think I've ever been treated like family so quickly. Another woman had come in as well while I was there and Jill just has a way to become instant friends with the people she meets. As far as the property is concerned, it appears to be very secure with locked gates that require an access code and it's surrounded by a metal fence with barbed wire to prevent people from jumping in.

On Sept 12, I called for a price and availability for the Florence, KY storage spaces, and reached CA for information. First question... really? These units are less than 2 miles from my house. Then because my plans changed, I called to cancel a reservation to see the property on Sept 13 since the "cancel" link on my confirmation page did not work so I had to take the time and call CA again. The guy asked me why, I replied "None-ya", because it IS none-ya.. Since this happened, I've received two Robot calls from Public storage which is annoying to say the least. When did the term "CANCEL" mean, ok go ahead and put my phone number on a machine that automatically calls my residence? So today, I had to call again and have my phone number removed from their system. Ridiculous. For that matter why on Earth do I need to talk to someone in CA? hello? That's like putting call centers on the other side of the world.

The manager went out of her way to accommodate us. Thanks Jill...

Jill is the best!!!! She's the reason I come back to this location when I need a storage unit. She's very friendly and keeps the unit's clean and in great shape!