Robin was amazing and made sure to answer all questions I had; thanks for being reliable
Excelente servicio. Su call center es muy eficiente y recibes todo el apoyo que necesitas al instante, sin necesidad de ir a ninguna oficina. Altamente recomendado.
Have yet to have a good experience.....between the kiosk not being cash reciever....the BUGS coming from the space next to mine were insane...but when asked if something would be done.....I was feeling like by no means...mm
I love this facility especially how I could secure the storage with the use of the machine at the facility. And also appreciate how one of the employees (Chris), called to check, if I need any assistance from them. She even made me understood things I didn’t know about the facility. Thank you guys, I’ll always recommend your facility.
My move in was great! Thank you Chris for following up with me regarding my move in.
Antje was100 percent good
Chris and Katie were fantastic!
Besides it getting broken into one time, over the last couple years I've been in here they've simply priced me out of it. It's gone from $40 to $115 in three years for a 5x10 which by the square foot is half again what I pay for my apartment. Good deal when I first got it but not any more.
Chris & Darlene both amazing! Incredibly helpful, professional, thoughtful & responsive in a pinch I was in on a Saturday! Thank you so very much.
It would help if an actual person worked there onsite. I had an outdoor unit and had mice problems. Then I switched it to an indoor one. Ever since I haven't had to deal with mice. Other than that, it's a very safe place to store your things. I pay $144.00 with the insurance a month.
Good customer service. Forgot my pin number called immediately get a service rep to walk me through
Rented storage company sent an email and text telling me when the storage is ready I will receive a text letting me know it’s ready and they will send code. Well it’s almost 3pm no text or email for the code or letting know it’s ready. Canceled storage was told NO REFUND! Unless cancelled in 24hrs. Canceled because I can’t access the storage. Poor service
I inquired about renting a storage unit back in October for an upcoming relocation. I had several Customer Service Reps call almost daily regarding getting started. I placed my items in storage in November of 2022. From November of 2022 until January my unit increased from $107.39 to $129 in January. I have paid 3 payments of $129 and have just received an email stating the price will increase again May 1st to $174.00. This is quite ridiculous the amount of price gauging you all are doing. Please do not respond passing the buck you will let management know. Take ownership for what's going and STOP! Just because you have a person's items and we know can be hassle to move it especially if you are out of state should not mean increase the price significantly every 2-3 months. TAKE OWNERSHIP AND STOP!
This was my first and last time using a storage unit anywhere. First - Don’t let them put you in a unit near the doors. There was so much dust and debris that came in and got my stuff filthy. 2 - They sold me a defective lock and then wouldn’t replace it. The locksmith had an extremely difficult time getting it off because it was so defective. 3 - No one is on site to assist ever. Tried calling several times and it took weeks to finally get in touch with someone just for them to tell us they wouldn’t do anything about the defective lock. Not worth it at all.
Thank You June, for helping my business find a secure and friendly place for use to put our things until our building is done being remodeled. Highly recommend
Great place for climate control
Worst storage unit EVER!! If you don’t want all of your stuff molded AND stolen in the same week, don’t go here!! They never even fixed the door after it was broken into, they sent me an email that I left my storage unit open when it literally didn’t close anymore after being broken into. Worst customer service ever. Prices increase every month. It’s dirty, obviously.. all of my stuff was ruined by mold. There’s no one ever in the office and they don’t answer the phone. -10/10 I could not think of even one positive thing to say about this company.
Chad Stone was the best! He was so knowledgeable and helped me choose the best unit for me and my family!
This experience was terrible!! The price starts at a reasonable amount, but slowly goes up without much notice. They claim to have sent a letter, but the information is buried in an email. I asked them to give me a discount for just one month after my cost more than QUADRUPLED, but even the district manager said she couldn't. I do not blame the individual employees, but corporate management needs to change. I don't care how much money this company is worth. I am dumping all of their stock that I used to own. I can't see myself supporting a company that takes advantage of people like this.
Chad was very helpful
He is very passionate about his job. He is a very determined individual.Awesome customer service.
Chad was super helpful professional and friendly
Chad was AMAZING! Very personable and friendly and made this transition easier for me. Thank you!
Jackie was ver helpfull!!
Chad was more then helpful he went above and beyond to help. The property was so nice. Thanks again Chad you're the best.
Hersheila was very helpful & polite. Very professional & on time time to help me with all my needs
I have owned my unit for almost 2 years and my price has more than doubled by their “real estate evaluations” as I was told by Chris over the phone. Only reason I took this unit was a good price, nothing else about the location is that great. Also the Gate at 6910 Waterfront Dr. is broken most of the time. Be nice if they invested a little in their properties. Snow plow removal is a joke at this site also. They plow down the center and push the snow up against the units so you have to dig it out if you want to get anything out.
We were very frustrated with the self kiosk as we were trying to get a storage unit at our closest location, but then we called and went over to see Jackie at 22:30 North High School road. SHE WAS AMAZING! She was very friendly, and pleasant to work with on getting a unit. Her kindness and positive attitude definitely brightened up what was a very stressful day. She went out of her way to make sure we understood everything and we got the best deal for our needs, and then explained payment and was able to answer our questions!
Thank you Jackie!!!
Don't use this facility they are theives. Their was a break in at the facility and the fence was cut right next to our trailer we were never notified. The trailer was stolen. They wouldn't watch the tapes to see who stole it. Before we even knew it was stolen our space was rented out to an RV. We were still paying for it. Even after all this and it was supposedly cancelled they still tried to charge us. They gave us the number to the district manager and after calling for 3 months with no return call I gave up...