Public Storage Self-Storage Units at 933 N Illinois St, Indianapolis, IN

THE ABSOLUTE WORSE EXPERIENCE IVE EVER HAD!!! NO ONE ANWERS THE PHONE OR CALLS BACK. INFO IS NEVER UPDATED. MY DAD DIED ALMOST A YEAR AGO TO THE DAY AND IM STILL NOT REGISTERED ACCOUNT HOLDER. I've called and left messages and talked to your terrible customer service agents for 8 months now to simply get the photos taken of my storage unit to turn into insurance because YOUR TERRIBLE COMPANY HAS MY UNIT IN A BLIND SPOT ON THE CAMERAS!! Now my entire inheritance from my fathwr has been stolen from me AND i cant even file with insurance because YOU PEOPLE STILL HAVENT SUBMITED THE FORMS I SIGNED 10 MONTHS AGO! ON TOP OF ALL THAT IVE REQUESTED A DISTRICT MANAGER AND SITE MANAGER FOR MONTHS SO I CAN GET THE LAST OF MY STUFF OUT OF THE STORAGE UNIT TO GET NOTHING IN RETURN! IVE BEEN FORCED TO PAY FOR 7 EXTRA MONTHS THAT I DIDNT WANT TO BECAUSE YOU PEOPLE CANT ANSWER A PHONE. this place is a scam. NEVER do any sort of storing here. they will hold your stuff for ransom and NEVER let you get it out. (ive needed a new key and have said so many times.) ive paided now an extra 150 a MONTH and they are raising the prices again!!!

Best place

Rachelle was the high point of my afternoon! She basically almost knocked me down trying to give me assistance! Just the correct amount of customer service!

My experience at this location was nothing but the BEST ! Rachelle was hands down the best employee! We arrived with just one hour to spare and she not only was patient and kind but beyond helpful . We unloaded a smal truck with a few minutes to spare within close rachelle came to help me and my husband out. She makes that place run! She is friendly and understanding with all guest . Great hard worker , thank you .

I have had nothing but pleasant service and smiles. The business side is excellent. I have been here since June 2022 and I have never had a problem. Managers have always recognized me which is a plus and the carts make things easy.

I was cleaning out An auction and got locked iInside the facility for over an hour Because no one would answer the phone and I had to wait for somebody else Who is there to drop stuff off to let me out because they failed to give me the alotTed 48 hours of time To clean out the storage space. I left numerous messages and was never called back very poor customer service as far as I'm concerned.

Very friendly and very clean

Always very helpful

Ellie was courteous and knowledgeable, as well as efficient.

Ellie did a wonderful job 👏

The unit was just what I needed as far as space and climate control. I didn't like that they closed so early, 6pm on weekdays.

RACHELLE IS SO AWESOME AND HELPFUL!!!

Rachelle & Ellie were great & so helpful. Best place to store items in Indy!

Great experience with Public Storage! Rachelle was such an amazing help!

Rachelle was so helpful when I forget where my locker was!

Ellie was super helpful when trying to get into the building!

I’m so thankful for Rachelle and Ellie for all of the help i received for my storage unit! they were such a help when I needed it!

Rachelle and Ellie were so helpful and made my day!

Rachelle and Ellie were extremely helpful in helping my find a proper storage unit. Would recommend to everyone looking for storage in the Indy area!

Rachelle and Ellie were a big help!

Rachelle and Ellie were both so helpful in assisting me!

Ellie and Rachel were so helpful❤️‍🔥

Rachelle and Ellie were very helpful! Favorite storage unit ever

Rachelle and Ellie are both amazing and helpful! I appreciate them both so much🥰

Rachelle and Ellie were literally the most helpful people I have ever had at a storage facility. I have had to use quite a few different storage facilities and they were the most helpful for sure!

Rachelle was super helpful whenever I had questions. She was eager to answer them and helped me with my locker! I would recommend this place, and she made my experience so amazing! Ellie was also very helpful, and she was very awesome! They were so eager to help me and they were very kind!

Out of every storage facility I have used this one is by far the best. Rachelle and Ellie were so helpful!

I wish I could give more than 5 stars! Rachelle and Ellie were so kind and helpful!

Rachelle and Ellie were both so helpful!! So great, thank you!

The girls Rachelle and Ellie are always so helpful!

Rachelle and Ellie did a wonderful job of assisting me with my storage unit situation. They were super helpful & friendly!

Rachelle and Ellie were so helpful! I have tried many different storage units and public storage has been the best!!

Love this place! Rachelle and Ellie were super helpful!!

Rachelle was so helpful when I needed into my storage unit.

Rachelle and Ellie were so helpful and made this and easy and smooth process! Highly recommend

Can I just say that the two ladies that helped me and my sorority out were heaven sent! I walked in there really nervous because we were having to switch to a new storage unit and I had never had to use one before. They walked me through the process, and I left feeling like family to them:) They helped my organization save over $100 A MONTH, and helped us find a bigger unit that we were in. Couldn't have asked for a better experience... If you ever need a problem solved, Ellie and Rachelle are your girls

Ellie and Hersey were a blessing to my storage nightmares. Highly recommend this location!

Pat is a great person and she helped ne about really quickly with a smile.

Very bad experience at this location. I took my business else where. To costly staff was rude.

If I could have given Rachelle 6 stars, I would have. We needed a storage unit but wasn't sure what type, size, etc. Rachelle was all over it. She asked us specific and detailed questions, processed us quickly but IN NO WAY rushed us, gave us her recommended storage unit and mapped directions to the unit flawlessly. All the while, she did so with a smile on her face. Not to mention attending to the constant baragge of inbound phone calls. I'm a regular reviewer and I know quality customer service when I see it and get it and Rachelle delivered. Thank you!

Just signed up with Michele & Rachele’s professional but friendly advice. Saved me $100 with just some fine tuning to my space, location, and generous reservation date. Expecting the best going forward. Thanks u Folx.

I just moved my stuff into a unit today, and was almost completely pleased by the experience. Rachelle took care of me, got me squared away and, when I realized that I was going to need a bigger unit, handled the transfer quickly and efficiently. I could not be happier with the customer service. The only downside is that the facility closes at 6PM, at which point the elevators and doors will no longer allow access. This is inconvenient, to say the least.

It's convenient, clean. Good customer service. Would love the pre-discussion on type of lock used as to have it already purchased to save cost. Thanks

Love the customer service I would highly recommend the storage to anybody in my family are friends I love it‼️🥰

Service was great! Rachelle was able to help me complete the reservation and it didn’t take long. Process was easy and for a good price as well.

Rachelle was great and very helpful! She was very knowledgeable and helped us find the best boxes and packing supplies for my move!

Customer service went way down with this chat.

Rochelle was informative and helpful throughout the process. Awesome facility.

At the N Illinois, Indianapolis location, on a Saturday afternoon in July, no one was on the premise to help. Reserved a unit via the phone but decided later we needed a larger unit. Given the phone shuffle where no called us back. Sales people answer their calls but are extremely unhelpful, cold and downright belligerent. Ended up going elsewhere.

Thomas

Rachelle was truly exceptional! I have two units and she was so patient while helping me sort things out. She was knowledgeable as well as personable. Awesome customer service!

Thomas was awesome he helped me find my storage unit and made sure that everything was okay before he left!

Thomas is great!!!

Super friendly, clean, and well-managed!

Rachelle is an awesome person!! She is very helpful and kind! Thank you for everything!

Our key broke off in the lock and the manager was instrumental in getting us into our unit! Rachelle and Public Storage are awesome!!!

Rachelle was very helpful and easy to deal with. She was very informative.

Rachelle was great! Very helpful with our tour!

Rachelle was fantastic!! She was very helpful and worked hard to help us!

Best storage ever Thomas was a great help

Wonderful service and space. Rachelle was a gem, very happy to be keeping my things there.

Thomas and Rachelle were so helpful!

Workers there are cool

Rochelle is Great !!! Called office Sunday afternoon memorial weekend answered phone within 3 rings and professionally answered all my questions. I will recommend this Public Storage location to all my friends looking for self storage. Thank you Dave

Kudos to Rachelle awesome customer service very helpful

Corporate tried to screw me over, support was less than helpful in resolving the issue and I had a moving company ready to transfer my items to a new location. On-site, Rachelle understood the issue and was fair in resolving it. If it wasn't for her, this would be 1 star and I would have left. The process was annoying and unnecessary but she went as above and beyond as she could. If this was a one-off and I don't run into recurring issues, I'll continue to adjust my review to capture the full experience. This company is truly lucky to employ people who care enough to correct mistakes.

I was greeted by Rachelle very nice, and very helpful answering questions I had on a storage we looked at. Thank you!

Rochelle at the 933 Illinois location has truly given me the best customer service!! She has great energy and was very helpful with my move out.

Very clean storage place.. .easy process to get a storage.. .Front desk lady was very nice and helpful..

I was fortunate enough to encounter Rachelle, at this location and she was just absolutely wonderful, kind and informative about my storage unit and other questions I had. I would definitely recommend this place if you needed to stroage your things.

They've got people living upstairs in a controlled environment. Hit the floor because little Bobby is bothered. What a joke.

Terrible hours of access, nice ppl that work there

He is very professional and helpful need more people like him in these store

Chad & Rachelle are phenomenal they have great vibe and energy. They help me out with question regarding my account and help me with no hesitation. They were so funny omg this is the best storage experience ever. With everything that is going on, with COVID it is nice to see people with real people skills and great attitude. Great job

Super friendly staff! Chad was amazing and made a cold day a bit warmer with his cheery upbeat attitude

Chad was super helpful and helped us out with knowledge and got us in and out and promptly

Rochelle and Chad were very helpful with helping me find a storage that fit me just right I would highly recommend Rochelle or Chad and assist me in finding a storage very helpful!

Chad was such a sweetheart. I adore him, and he was very helpful and very knowledgeable about the storage rooms.

Chad was amazing and very professional..he help us when we were confused and helped us find the right unit .

Отлично.

Charles was very helpful wonder customer service

Mr. Charles very helpful through process’

Charles was hugely helpful as we moved out of Public Storage. I kept my things here for nearly a year and he provided great service. Thank you!

Dajia, was very attentive. She was very knowledgeable about the kind of Storages. She took the time to actually, size up my need compared to what was available. Thanks again for the Help Dajia

Dajia was very helpful with providing information about different storage space options

Although 933 North Iliinois Street Indianapolis,In 46204 Public Storage property manager lady Dajia when she opened store October 1,2021 Dajia did find I already had vacated/emptied the place before midnight September 30,2021 so in October1,2021 she checked me out Dajia provided/asked for approval the fact I was gone on September 30,2021 but I got billed for October 2021 yet thanks to Dajia I am awaiting the approval to rid mistaken billing.

DaJia was great

Dajia Was Very Polite And Knowledgeable About Options Available . She Deserves A Bonus !!!

Friendly and fast - thanks again Dejia

Got My Moms Storage Out.....after they took all of the money in her bank account....She passed in May.....wasnt able to get it out until AUGUST.....had tried getting it out in May after her passing on May 10th.....they was never in the office! They are theives....

Quick easy and great sized unit for an affordable price.

I came in to Public Storage today to price a unit and Dajia was super helpful and very knowledgeable about the different sizes and prices . Professional with great smile!!!

Came in to Public Storage with my grandma and Dajia was super helpful and patient while helping my grandma get the right size storage space

Dajia is a huge help and has great customer service

Came in to inquire about a storage unit. Dajia was a pleasant person to speak with , she answered all questions professionally and I appreciate her.

Dajia is amazing at this location. Great customer service. I like this location because of the space. Our large trucks add no issue unloading and loading

Dajia was extremely helpful and made the moving process very smooth. Highly recommend storing here!

Clean environment, just don't like the idea of not having 24hr acces

I came here to get a storage unit to put some new items in for my house until I close on it. They offered a promotion of half off but after all the initial fees it was still $123 and that was not prorated since we are already three-quarters of the way through May. And then I still owe another $70 June 1st

I had a very good experience with the professional clerk who helped me with the rental. I would rate her help a five (5) star accommodation.

Extremely helpful even with me reserving the wrong type of space needed. Excellent customer service!

Stopped in the office to inquire about a unit and the property manager Michelle was very helpful and made sure I understood everything before leaving the office. I would highly recommend this place to friends and family.

The new manager, Michelle, is awesome. She is attentive and works very hard to keep the place spotless. She makes sure you have everything you need and most importantly that you are happy. The same goes for all the others that work there. Thank you!

Stop in to inquire about a unit and the property manager Michelle was excellent in explaining everything to me! She is very friendly and the property is very clean and we'll kept!! I will be back to rent a space!

Our nonprofit company has rented for "several" years. Last month, the payment was posted late and we were automatically assessed a late fee. I understand how these things happen so I sent an email through the website. I believe it went to the corporate office. However I got a call from Pat who manages the location where I rent. She personally followed my request and the site manager approved. What I appreciate most is the professionalism and consideration. Corporate didn't get involved. The entire situation could have been different but it wasn't. Thanks bunches!!! Pat you are a gem!!!

Hershey is awesome. She helped me pick my storage room super quick, she was super fun and helpful. 100% recommend this storage place.

Hershey has been wonderfully helpful in walking me through the process of renting a unit and then transferring me to a second one when it became available. She is highly knowledgeable on all things storage-related and a great pleasure to deal with.

Hershey was an amazing help as soon as we stepped in the place!!! Thank you for helping us get into our perfect storage space while we are moving. You made things fun and easy!!

HerSheila was such a fresh breathe of air during my moving process! I really appreciate her positive and welcoming energy!!!

Hershey is a fun employee to be serviced by. She was training Kristin this time around and it was just an overall great experience. Kristin picked up fast as well. This is not my first go round with Public Storage I will always choose them !

So far good experience. Hershey is always making sure building is clean and has great attitude when you ask her questions. Definitely a hard worker.

Hershey was very professional, knowledgeable as well as polite when conducting and helping me as a customer in paying my bill .

Great place and very, very helpful. Hershey gives 5 star service. Very informative and customer care service representative was very helpful as well. Great place

Me Hershey was amazing she’s soo helpful and so bright she will make your day better with her peppy personality

Hershey was very helpful and friendly. Her personality will brighten up your day.

Hershey is so wonderful 😁 thank you again for your help

Awesome storage place. Was able to get a great deal on a parking spot. The employees that I spoke to, Hershey and Brant, were super friendly and helpful. They called me saying that they had my car cover when it blew off and they helped me out when I lost my phone. Would highly recommend for anybody looking for car storage.

The hours you can access your storage is ridiculous. Six am to six pm and the single Staff member puts the carts up@ 5:30 and isnt always there until even 5:30 or maybe leaves early on Friday I'm not sure. My unit was clean though and contactless arrangements worked with no issue. Make sure you have your ID as you have to leave it at the front desk as collateral to use a cart. 8 am to 8 pm would be better. Also the advertised free month isn't 30 days its more like the remaining days left of the month you more in us I have not had my unit two weeks are already being senta bill for next month....so ask for clarification on the pricing seams misleading to me

Hershey is a very nice person always happy. She is great.

Very good service today by Hershey!

Good prices on storage units. Many different sizes

Hershey is such a nice person and so helpful. We just rented a parking space and the whole process was a easy, fast, and clear as possible. We spoke with her on the phone to clarify how it all would work, then went in for our (COVID required) appointment and it was all just as she explained. We are SO happy to have such an economical parking spot so close to downtown.

The Manager of this facility, Hershey, has consistently provided excellent service over the several years i’ve leased space here. Hershey tirelessly works seemingly endless hours, but is always completely on top of her game. Thanks for your help, Hershey, with everything, especially over the past year.

Hershey did a very fine job! Very impressed with the customer service!!

Very friendly like family

Hershey and staff are fantastic. Great Public Storage location.

Hershey is awesome!!

Hershey is a great women and she has help me out. Thanks for her commitment and service. Go girl.

Hershey and Amy did a terrific job.

Great staff and management Manager Hershey was very kind and showed me everything that i needed to know about my storage unit and the property

Hershey is the sweetest lady we’ve ever met her in Indianapolis! She really went out of her way to make sure we had everything we needed. Thank you public storage!!

Hershey

Hershey is great!!

Awesome staff, and awesome customer service!!! Highly recommend!!

Gate access has always been 6 AM to 6 PM. Office recently changed it 930a to 5p with no notification while continuing to raise prices. Would highly recommend staying away.

Hershey helped me out so much. She was invaluable in helping me sort out a difficult situation. Thank you so much Hershey! I really appreciate all of your assistance.

Excellent!! Hershey is fantastic!

I had needed their services so Hershey and Sophia helped and gave me some amazing customer services so bought some boxes and tape and would definitely go back and rent some storage units next time. I would highly also recommend both Sophia and Hershey to all my family and friends to go to that storage unit! Thank you both for all your help! Frank Hill

Every store needs a Ms Hershey at the Front End of the stores

The process is simple and easy. Hershey is always in a great mood. I need that positive energy after all that heavy lifting!!

Great service Miss Hersey and her assistant Sophia

5 star service from Hersey working behind the desk. Extremely informative and helpful throughout my time there. Couldn't have been better.

Chelli and Hershey gave great service made my day

Chilli gave great service

I would not recommend this facility. At move in my gate code did not work properly, the front office was closed during normal business hours, and customer service was not helpful. My movers sat waiting in the parking lot while I figured out logistics. Ended up taking my business elsewhere. I repeat, I do not recommend this storage facility.

Chelli and Hershey were super friendly. In and out super quick, they made it really easy and painless. Place is nice too

Boyfriend and I are renting at this location . They take advantage of people. Rented place for 106.00 July of 2019. The cost after a year later is now $159.00. Tell me how is it legal for someone to raise rent 50%. This seems criminal. CRIMINALS!!! Don’t rent here!

Pat was amazingly helpful and patient. She explained things clearly and I understood all the terms and conditions on the temperature controlled unit I was interested in. She even helped me find a different unit with better access to the elevator than the unit I had reserved online.

Horrible. This place is always closed and locked no matter what their business hours state. I would highly recommend taking your business somewhere else.

Great place no annoyance

Mrs. Hershey had excellent service

The manager on site, Hershey, is always pleasant and helpful... The facility is clean and well-kept... I've NO complaints about her and the facility...

Hershey was great. Sold me boxes and saved me $50. Excellent service

Hershey was great! She provided clear instructions on the locations hours. She was extremely helpful.

My work uses this facility regularly for event storage and we never have a problem with Hershey in charge. She is the best - friendly, attentive, and well informed.

Hershey was amazing and helpful and so was Jessica

Hersey is amazing. Very helpful and informative. She is a very pleasant person to have work for the company. Thank you.

Hershey did an awesome job!

Overpriced but will keep using the storage facility

Hershey is so professional and informative thanks for the excellent customer service !!

Hershey was fantastic!

Great service with a smile from Hershey! Process went quickly and easily.

Hershey was great! Efficient and friendly!!!

Hershey and Jessica were awesome, if I could give them 10 stars I would. Thanks ladies

Hershey is the reason I came back to this location.She is friendly and very professional and actually humorous.I am very comfortable doing business with her.When I need a storage unit this is my spot!

The whole team was so nice and helpful! Thanks so much Hershey and team!

The Ladies that work the evening shift last night were Amazing. They helped me and sent me on my way in a matter of minutes even though I did not have an appointment. BEST CUSTOMER SERVICE EVER!!!

I've had my storage unit for going on 10yrs and I loves it! Them folks that work there are amazeballs. They know how to give great service and keep it saucy and fun.

Charles Brown was very helpful and made things simple.

Customer service was excellent! Very easy and fast completion of registration, my favorite storage place anytime

Hershey is always helpful when I go in to pay. Excellent customer service. Facility is always clean and fresh smelling

I had a very pleasant experience with the facility. The staff were extremely courteous and helpful. Special thanks to Charles Brown for his patience, understanding and professionalism.

Hershey is the best. She always makes me smile. Very respectable. I accidentally left something out of my storage next to it...and boom Hershey had it in the office for me....such a blessing!!!! Love her!!

Love the staff

Best service! The facility is clean and well managed. Hershey is the utmost professional. She made the sign up process quick and easy. She has a personality that anyone would be comfortable around.

Natilee gave great service and I'll send more. Ppl over to thems .

Staff is friendly and helpful, and the office is very clean.

Hershey is helpful, and I would recommend her to anyone.

Hershey has the best service in town!!!!!

Great experience with Hershey

Hershey's demeanor was very pleasant and she was very helpful! I would definitely recommend this place to others!😍😍😍

I’m not a big fan of reviews. But! I have been so consistently impressed with the service I get when ever I go in! Whenever I make a payment it’s quick easy and personable, Hershey always gets it done and keeps the place spotless.

Hershey gives amazing customer service. Very pleasant person to talk with. Very helpful!!

Hershey was so helpful! She was very efficient and quick.

Best service, HANDS DOWN! Hersey, the property manager, was amazing and knows how to make sure her customers are happy; extremely accommodating. She gives great customer service, and has a personality that shows she cares about any questions or concerns you may have. Her employees also give great customer service; always friendly and willing to accommodate. I've been with Public Storage at multiple locations for many years, and the service at this Downtown location was exemplary! Thank you Public Storage!

Hershey has always been so helpful. She knows her job very well and streamlines the process quickly! The overall cleanliness of the entire property is fabulous as well.

Hershey is awesome. She is so friendly and helpful. She keeps the office area clean, gave me a tour of where everything is, and when I can't remember something, which is often, she has no problem reminding me. She keeps things light with good short conversation and she never makes me feel like a burden.

Hershey is awesome. She makes renting a storage unit very easy. Hershey is friendly and upbeat which helps when you’re under stress when moving.

I was in need of a space to park a truck and 14’ trailer. Spoke to someone on the phone and was told to be on-site by 4:30PM. I drove 25 minutes in rush hour traffic through downtown to make it on time. When I arrived at 4:02PM, the sign on the door said they would be back at 4:45. Looking around, I discovered that the spaces they were renting weren’t even fenced in. I definitely won’t be using this company’s services any time soon.

Hershey was very helpful and set us right up! She rocks!

Great service, Suzanne was very helpful in finding the best price and size storage unit for what I needed

Best place ever

It is a very very good service, and the staff is super nice and helpful.

Hershey was super helpful and gave great service

Hershey is now doubt the BEST!! From the first phone call and throughout my registration she seamlessly balanced professionalism and efficiency with friendliness, optimism, and joy. Renting storage can cause some anxiety with uncertainty, especially in the city, but Hershey is the reason I am pleased to be with this facility.

Hershey was incredible. Was able to get the last 5x5 and she made it easy!

Deon was great !

Hershey and Dean are very helpful and nice! They were very understanding for my lack of knowledge with using public storage and for my confusion(I blame the heat). 10/5 for A/C.

Exceptional service all the way around from Hershey! She provided great service and went above and beyond to ensure that my Fiancé and I were taken care of! Definitely a huge asset to the Public Storage Organization! Thanks for everything!

Great prices

Hershey is the best! The minute we walked in the door she was very helpful and friendly. She helped us find the best unit for the right price. Any questions or concerns we had she addressed it. She took us through the rental process step by step and was very informative.

I recently met with Hershey to see some available units and ended up renting one that night. I wasn't able to get to the facility until 20 minutes before closing, but she was more than happy to show me around and stick around after closing to complete the paperwork. So far I've been very pleased with my experience.

Hershey was great had excellent customer service loved the facility always clean will rent again from here

Hershey rocks!

I fully recommend this storage! Specially due to Hershey’s support which was amazing! Thank you for being so supportive and clarified all of our questions!

Hershey provided excellent customer service, helping me pick the unit I needed and showing me everything I needed to know to access and use the facility. Having rented from other storage unit places before, I would recommend this location to others.

Hershey is the BEST! If it weren't for her we might look for another facility. She keeps the place clean & safe. She has been trying for almost 2 years to get management to fix the broken light in our hallway. She is always friendly, in a good mood & tries to find a solution to any problem. Other than upper management not being quick to fix what needs to be fixed, we are satisfied... mostly because of Hershey

I was helped by Hershey. She has been there for 7 years and it shows. She was incredibly helpful in setting me up as a customer, showing me my options, giving me a tour, and explaining the reservation and rental process to me. I feel confident that my belongings will be well taken care of based on her assurance. She was an excellent example of the service that I will get by working with the team at Public Storage. Thank you Hershey!

The only reason I won't give 5 stars is because is because they are not open 24 hours.

Great customer service! And Ms. Lori is smoking hot! ❤️

Good Place to Store

Craig did a great job in helping with the move in process.

Unit was clean, secure, and easy to access. Hershey is always kind and professional. Thanks for such gr8 service.

Hershey gives great service

Hersheila was great, awesome service.

Darlene was knowledgeable and very helpful.

Darlene was fantastic and very thorough when it came to showing me all the ins and outs of the facility. The entire staff was extremely flexible with my schedule as I had some slight hiccups that delayed my arrival from Louisville. Would definitely recommend this facility to anyone looking to rent any type of storage unit.

I've always had great customer service from Hershey.

Hershey

Hershey was recommended and lived up to the hype! Excellent customer service! I didn't worry about my stored belongings.

When is your next auction

Hershey was friendly and Quick storage was very clean.

Amanda was very helpful with assisting me

Hershey is the BOOM‼️

Hersey is awesome

Hershey is great. Wonderful experience at the downtown public storage location.

Hershey thanks for a awesome visit today ..Keep up the Good work

The Property Manager was professional and courteous.

My wife and I are relocating from California to Indianapolis in a few weeks and on a house hunting trip we went in to see this storage location. Hershey, the property manager, helped us. She was friendly fun and very knowledgeable We feel very comfortable about reserving a storage unit here knowing that we will have Hershey’s customer service and support!

Was great! Showed us the storage space and had a great rate. Perfect.

Best workers Ive ever dealt with...Hershey & Tina are excellent...love dealing with them

Tina was extremely helpful in ensuring that I was well informed about the unit, pricing, and access. Very thorough and quick service!

Hersheila Ms Hershelia was patient and had the most friendly disposition. She took her time in explaining the process. I’m glad you have someone of her excellence here at Illinois Street location

Hershey was always very fair, understanding, and reasonable

Hershey Rocks 5*

Employees are great and units are nice and clean. My one star rating is because "corporate" raises your monthly rental fee 10% EVERY YEAR. Will be looking for a different place.

I’ve been coming to this facility for nearly a year. I always get greeted by Hershey and her customer service skills are amazing... Never a dull moment, always helpful & she’s very knowledgeable at what he does!!! Definitely the best!!!

Hershey was cheerful and really helpful! Will definitely recommend

Great location near downtown Indy with great staff, Hershey and Jennifer were so helpful and made my stay great, will do business with Public Storage again

Nice people

I was welcomed with smiles and respect. Very professional yet personable.

Clean and neat. They keep the homeless away off there property.

So great! April was really helpful and very informative! Unit was clean, prices super agreeable.

Hersheila was wonderful and helpful!

Hershey Rocks! She is so nice and helpful!

My husband plays for the Indianapolis Colts and we were looking to store some of our things at this location. Hershey was very rude to us, she assumed what we needed and when we asked her about other options she gave us an attitude and said she was not about to show us every unit (which we did not ask her to do that) she didn’t tell us our options or what type of sizes were available. When my husband told her she was very unprofessional she tried to justify her behavior. She had such a “smart” attitude about the questions we were asking and just had a bad terrible attitude towards us all around. Customer service by far the worst. She asked what we were storing not how much we were storing and then gave us an attitude saying she was not about to walk around and show us everything they had. Every question we had she had an indirect reply with an attitude. TERRIBLE ATTITUDE AND CUSTOMER SERVICE. Always treat people with kindness Hershey.

Hershey and her team provided great customer service when setting up my organization's storage unit. I am a repeat customer because of this!

April and Hershey were EXCELLENT! Friendly, efficient, and informative

Hershey and April, good customer service and speedy moving out process. Will come back again.

Hershey/April Excellent service, would recommend!

Hersey was very easy to work with and was able to answer all my questions.

They raised the rent 20% after 5 months of a year long contract. Rates increased from $128 to ~$154. Never received anything in the mail, no email, no phone call. Was told a letter was sent, but I never received. We have auto-payment set up, so this facility has both our email and phone numbers. We only knew of the increase after seeing the debit confirmation from them via email. When I called customer service, they gave me the District Mgr name and phone: David Penny 317-991-7719 and said I should call him to complain. This number is constantly busy. I'm reporting this situation to better business bureau and the news agencies. Nothing less than theft in my opinion! Sure we could move storage facilities, rent a van, research, take days off of work....they know it is unlikely someone can go thru the trouble, which is why they bumped up the rent $30+ a month!!! I could spit nails!

Hershey has been a great help to us for the last 6 years. She can answer any question we come up with. I would always recommend this storage to others.

They are all over and easy to pay.

Your facility is clean and secure and Hershey, the manager is a great representative for your company. She is professional and polite, remembers that my wife and I have and had multiple units, and never fails to greet us by name.

Angel and Talya are so sweet. I love coming here because they take great care of me and offer exceptional customer service. Prices are fair and security is good. Highly recommended.

Excellent service and property was very clean!!!

Hershey is very helpful. Great facility.

Hershey was awesome!

The Manager, Hershey, has been great over the years. Very supported and helpful. My concerns were the new limited hours and no Dumpster. I should be able to get into my storage after 6:00pm. The new hours raised concerns and limited my availability.

Hershey is as sweet as her name!😀She is the best property manager at Public Storage in Indy! Hershey always takes care of me and is so pleasant. She's like a super cool landlord.👍

Thank you Hershey :) very nice and helpful :)

Very clean, good customer service

Over priced and unable to meet the needs of the customer in a timely fashion.

Hershey was great with helping us get moved in!

The service attendant Melissa has been very professional and gave outstanding service towards my obtaining a unit She was very pleasant Thank you Myra Joanne Gaines from Las Vegas Nevada

Hershey Rocks did a great job explaining and prepping us for our unit!

Great facilities, staff and location. The friendly faces upfront include Mellissa & Hershey who provide top-notch service with a smile to boot.

Not a bad place to store your junk, but since they changed their hours its been a hassle. You only have access to your things until 5pm, after that, they hold it hostage until the next day. Not very convinience for folks working later tham 5.

Hershey was great!

This is my second time using the space and Hershey and the team have always been great!

New to the area, i needed to get boxes moved from fedex into storage while i was working. Hershey took care of that, awesome job!

Hershey was great, friendly, and extremely helpful.

Hershey has been exceptionally helpful. She is very competent and has excellent interpersonal skills. It has been a pleasure to have worked with her.

Hershey is doing a great job. She is friendly and helpful.

Hershey was so nice and informative!

Really helpful manager. Set me up with a storage in less than 30 minutes!!! So glad I came early, they’re already out of 5x5

Love Hershey, the property manager. I have been with public storage for many years and it helps to know that is someone there that I feel comfortable with and I know when I go into the office with any questions about my storage space she can always take care of it. Thanks girl!!!

Hershey showed me some great customer service!

Pretty sure there is a homeless person living in one of the stairwells. And someone in one of the units.

Hershey was my csr I was a little upset about pricing but service was quick and reliable

This review is based on our initial contact with Public Storage. Hershey gave us top-notch service, explaining everything clearly and giving us all the information we needed to choose a storage facility. We've signed up for a unit and everything has gone smoothly thus far.

Hershey was awesome! Professional and spirited:)

Hershey and Melissa were the greatest and the service was very speedy

Great staff.

Hershey is one of the best customer service representatives I have ever worked with. She goes out of her way to make sure I am completely satisfied. Thanks for everything you do, Hershey!! Public Storage should be proud to have you handling issues for them!!

Hershey was very knowledgeable about the different rules and offers and extremely helpful.

Great customer service, security and safety included. I just got a storage unit today from Hershey and Leah. They were helpful, informative, and funny! Give me the process of getting a new storage unit a lot less stressful than I thought it was going to be. I gave them the criteria that I was looking for, climate-controlled 10 by 10 or 10 x 15 and near the elevator. They were able to quickly find me the perfect unit and help me get ready for my move. The only possible downside to this storage location are the hours, they close at 6 p.m. otherwise it's perfect.

This place sucks. The management will lie to you over and over again and they will raise the prices on you without informing you so the next time you go in to pay your bill you rent is $30 more and they never even notified me that they were raising the rent.

Cashier is very nice and helpful

The facility is always clean, accessible and the office staff is very helpful. Unfortunately they have stopped 24 hour access with only 2 weeks notice. Access is now 6a to 6p only. Not very useful.

Antje end hersey great excelkent customer service

By far the worst customer service I’ve ever received. It’s hard to actually find someone working in the office during business hours. They don’t return calls or emails. I received an email confirming my unit size and price of 10’x20’ for $147/month. After driving all of my furnishings down from Michigan I was told the unit I rented was not available and that I would be given a 10’x25’ unit for the same price. We received our first bill at the first of the month. For $199/month. Even after showing them the confirmation email that they sent to me, they will not back off the higher price. After two unreturned call from their district ‘manager’ and two emails to their corporate office, we are being told we ‘must’ve misunderstood’. Meanwhile they have my things and it will cost me several hundred dollars to move out of the unit. Where I come from, bait and switch schemes are illegal. Stay away from this scam

Hershey is awesome...she made this a great experience. There is so much pressure in moving and making sure your valuables are safe and secure, she provides great customer care and quality service.

Hershey is a force of nature. She knows her stuff and can guide you through the ins and outs of renting storage space. I do recommend using this storage company in downtown Indy.

Love Ms. Hersey! She really is the best! I appreciate her friendly and thoughtful service. Alwayss

Glad to have Hershey connecting the dots for us. The online registration helped us get the lease signing out of the way. So far, everything has exceeded our expectations.

This place is dangerous at night/ early morning.drunk/ drug addicts sleep inside and out...i seen a lady get spit on one guy get jumped.. loading his stuff .and a young girl was stared down like a piece of meat. .Bring your gun if you rent here

Best storage facility I've ever used. Facilities were always impeccably clean and secure and the staff, especially Hershey, was always very helpful. Used their facility for over 3 years and any minor issues I had were quickly taken care of by the team. I highly recommend this facility.

It was open on Sunday

Horrible people except Ms Jackie

Nothing special

Incredibly convenient location for those living in downtown Indianapolis. Hershey provides fantastic customer service. She makes you feel welcomed and prepared to use your unit with Public Storage!

Great customer service for three years in a row.

My business has had a unit at this facility for 5+ years. I recently came in to transfer to a smaller unit and Hershey and Angel were awesome to work with. They were friendly, helpful, and directed me to the best deal for me. This is the only storage in Indy that I would use.

Very good value for the price. Would recommend!

Hershey and her staff (Karen) rock. Hershey has been very kind and helpful over the past eighteen months I've had a unit there.

Hershey Rock!!!!💯

Hershey went above and beyond her responsibilities today to make my day better. Wanted to make sure she got credit for all her hard work and smiles

Very friendly, informative, patient and helpful.