Public Storage Self-Storage Units at 933 N Illinois St, Indianapolis, IN

Everyone is so pleasant! Rachelle is awesome! She's always really polite & helpful😊

Since moving in July 2020 my rent has gone from $90 a month to $240 at the time of this writing. That's a 66% increase per year. Also, the place is wet, dirty and filled with trash because people seem to be living there.

Hi to our Indiana Community , I'd like to share with you and store Supervisors of Public Storage locations ... 933N. Illinois St. Indianapolis ./ 5 stars to Ms. Rochelle for a Job well done always respectful and so knowledgeable in the business and assisting her Public Storage customers . It has also been a delightful experience with Public Storage... Location 50 Washington Pointe Drive, Indianapolis. / I absolutely give store Manager Gauge 5 stars, would give 10 stars in my experience and Opinion... Gauge shows professional and respectful concerns in assisting his customers with their storage needs. So if you live in the community or visiting, both of these Public Storage Managers Ms. Rochelle and Mr. Gauge definitely go above and beyond in customer service / support. I am. over a year . As a customer I refer both locations own with excellent down to earth, professional and respectful customer assist skills . Its my pleasure to give 5 💫💫💫💫💫 Thank you ton's manager Rochelle and manager Gauge. Thank you Public Storage. Sincerely. Respectfully, customer Ms. B.

Rachelle offered a great experience, quality customer service.

I haven't moved anything in yet, but Rachelle was a superstar while informing me about the process of acquiring a unit and helping me determine what size of storage unit I would need. She was so helpful and kind, and made the process extremely easy.

Compliments to Rachelle who went out of her way to help me in every way today! I have been having nothing but issues with the app, not being able to speak with a physical person, and getting a run around with the virtual assistant. She made up for all of that with great customer service! ⭐

Rachelle was great! Super easy, bought the unit and moved it all in within 30 minutes by myself. Super easy!

Rachelle is really great she was super helpful and nice she helped my mom tremendously 10/10 recommend

Rachelle was awesome and helpful

Rachelle was the greatest and very helpful I recommend her to get a raise

The location I rented from downtown on Illinois st. Was very polite and quick to answer any and all my questions promptly.

Rachelle was helpful

Price went up

Do not rent here!!!! The management does not communicate and you will have to come out of pocket lots of money for their mistakes and miscommunication on top of renting

Rachelle was awesome and help me with returning my unit! Great service!

Don’t ever rent a storage unit from here!

Rachelle and Ellie we're very nice and considerate and patient

Rochelle was so helpful, friendly and supportive.. She definitely is a 5 star employee..Quickly discovered the issue and had it fixed in minutes.. Thanks Rochelle!

Rachelle was absolutely fabulous!! Went out of her way to help and make sure everything was set up for me. She was really busy with people in the office and people on the phone but was multitasking with a smile on her face the whole time!! Great customer service!!!

This place is horrible!!! Elevator turned off for 4 days due to inspection failure. Not able to move belongings. Management sucks.Not accommodating to renters during outage. Will NEVER rent from Public Storage again.

Rachelle was such a good help. Nice and friendly.

Clean inside

Rachelle very professional and Easy going And very friendly

Rachelle was great, super quick to find me a unit. In and out in 10-15mins.

Great location and great prople to work with especially Ellie.

THE ABSOLUTE WORSE EXPERIENCE IVE EVER HAD!!! NO ONE ANWERS THE PHONE OR CALLS BACK. INFO IS NEVER UPDATED. MY DAD DIED ALMOST A YEAR AGO TO THE DAY AND IM STILL NOT REGISTERED ACCOUNT HOLDER. I've called and left messages and talked to your terrible customer service agents for 8 months now to simply get the photos taken of my storage unit to turn into insurance because YOUR TERRIBLE COMPANY HAS MY UNIT IN A BLIND SPOT ON THE CAMERAS!! Now my entire inheritance from my fathwr has been stolen from me AND i cant even file with insurance because YOU PEOPLE STILL HAVENT SUBMITED THE FORMS I SIGNED 10 MONTHS AGO! ON TOP OF ALL THAT IVE REQUESTED A DISTRICT MANAGER AND SITE MANAGER FOR MONTHS SO I CAN GET THE LAST OF MY STUFF OUT OF THE STORAGE UNIT TO GET NOTHING IN RETURN! IVE BEEN FORCED TO PAY FOR 7 EXTRA MONTHS THAT I DIDNT WANT TO BECAUSE YOU PEOPLE CANT ANSWER A PHONE. this place is a scam. NEVER do any sort of storing here. they will hold your stuff for ransom and NEVER let you get it out. (ive needed a new key and have said so many times.) ive paided now an extra 150 a MONTH and they are raising the prices again!!!

Best place

Rachelle was the high point of my afternoon! She basically almost knocked me down trying to give me assistance! Just the correct amount of customer service!

My experience at this location was nothing but the BEST ! Rachelle was hands down the best employee! We arrived with just one hour to spare and she not only was patient and kind but beyond helpful . We unloaded a smal truck with a few minutes to spare within close rachelle came to help me and my husband out. She makes that place run! She is friendly and understanding with all guest . Great hard worker , thank you .

I have had nothing but pleasant service and smiles. The business side is excellent. I have been here since June 2022 and I have never had a problem. Managers have always recognized me which is a plus and the carts make things easy.

I was cleaning out An auction and got locked iInside the facility for over an hour Because no one would answer the phone and I had to wait for somebody else Who is there to drop stuff off to let me out because they failed to give me the alotTed 48 hours of time To clean out the storage space. I left numerous messages and was never called back very poor customer service as far as I'm concerned.

Very friendly and very clean

Always very helpful